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09-21-04 Item 17sour,y South Miami '7 MI�'Qhi�V'a Ina A CITY OF SOUTH MIAMI p ■1! "` R P0° 2 RATE OFFICE OF THE CITY MANAGER . o R'4 INTER- OFFICE MEMORANDUM 2001 To: Honorable Vice Mayor Date: September 21, 2004 and City Commission From: Maria V. Davis ��°' Subject: Agenda Item # City Manager Commission Meeting 09/21/04 Re: Format for City Manager Evaluation Form RESOLUTION A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA, ACCEPTING THE FORMAT OF THE CITY MANAGER'S ANNUAL EVALUATION FORM; PROVIDING FOR AN EFFECTIVE DATE. BACKGROUND AND ANALYSIS In order to facilitate the Commission's review of the City Manager's job performance, we obtained a couple of sample evaluation forms designed specifically to rate the performance of those tasked with the administration of local government, through the Florida City and County Management Association - a certified and recognized professional organization dedicated to achieving excellence in municipal and county management. The content of those forms is reflected in the recommended Performance Evaluation Form attached to and made a part of this resolution. In addition, the Human Resources Director reviewed the proposed forms and suggested items to be amended and /or added in order to adhere more closely to the various components of the City Manager's job description. Per the Commission's request, the two evaluation forms received through the FCCMA, the City of South Miami Performance Evaluation for Management Employees and the Manager's job description are also attached for your review and edification. RECOMMENDATION Your approval is recommended. 1 2 RESOLUTION NO. 3 4 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY 5 OF SOUTH MIAMI, FLORIDA, ACCEPTING THE FORMAT OF THE CITY 6 MANAGER'S ANNUAL EVALUATION FORM; PROVIDING FOR AN 7 EFFECTIVE DATE. 8 9 WHEREAS, the City Manager's contractual annual merit increase is based, in part, on an annual 10 performance review conducted by the Mayor and Commission; and 11 12 WHEREAS, it is the desire of the Mayor and Commission of the City of South Miami that there 13 be a standardized and relevant format with which to conduct annual performance reviews of the City 14 Manager; and 15 16 WHEREAS, evaluation forms obtained through the Florida City and County Management 17 Association have been used as a model to devise an in -depth standardized form for use by the Mayor and and 18 Commission of the City of South Miami; 19 20 NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF '21 THE CITY OF SOUTH MIAMI, FLORIDA, THAT; 22 23 Section 1. The attached City Manager Performance Evaluation Form shall be considered a 24 part of this resolution and shall be the official instrument for use in conducting annual performance 25 reviews of the City Manager 26 27 Section 2. All evaluations of the City Manager for 2004 shall be completed by no later than 28 September 14, 2004, the date of the first scheduled public hearing for the 2004 -05 budget, thereafter, per 29 contract, they shall be completed no later than the Manager's anniversary date of July 141x'. 30 31 Section 3. This resolution shall take effect immediately upon approval. 32 33 PASSED AND ADOPTED this day of 2004. 34 35 ATTEST: APPROVED: 36 37 38 39 40 CITY CLERK MAYOR 41 42 43 44 COMMISSION VOTE: 45 READ AND APPROVED AS TO FORM: Mayor Russell: 46 Vice Mayor Palmer: 47 Commissioner Wiscombe: 48 Commissioner Marie Birts- Cooper: 49 Commissioner Sherar: 50 CITY ATTORNEY 3UL -30 -2004 11:10 SOARD OF CTY COMMISSIONER 850 784 4026 P.01i08 BAY COUNTY BOARD OF COUNTY COMMISSIONERS FACSIMILE TRANSMITTAL SHEET TO: FROM. Charles Blazek Pamela D. Brangaccio, County Mgr. COMPANY: DATE: Asst. City Manager, South Miami 7/30/2004 FAX NUMBER: TOTAL N0, OF PAGES INCLUDING COVER- 305-663-6345 S PHONE NUMBER: TELEPHONE NUMBER: 850. 784 -4015 RE: FAX NUMBER: 850- 784 -4026 ❑ URGENT ❑FOR REVIEW ❑ PLEASE COMMENT ❑ PLEASE REPLY ❑ PLEASE RECYCLE NOTESICOMMENT 310 W. 6TH STREET PANAMA CITY, FLORIDA 32401 (850) 784 -4013 PHONL (850) 784.4026 FAX JUL -30 -2004 11:10 BOARD OF CTY COMMISSIONER 850 784 4026 COUNTY MANAGER PERFORMANCE EVALUATION P. 03/08 This form should be completed by each member of the Board of County Commissioners to evaluate the County Manager's performance in each of the areas noted below. Performance levels should be noted, based on the following scale: 5 - Outstanding (Consistently achieves and exceeds all standards /objectives of work performance) 4 - Very (Regularly meets and frequently exceeds Effective standards of work performance) 3 - Effective (Regularly meets standards of work performance) 2 - Marginally (Often fails to meet standards of work Effective performance) 1 - Ineffective (Clearly and. consistently fails to meet standard of work performance) Each member of the Board should sign the form and forward completed evaluations to: Joy Bates, Deputy County Manager /Human Resources Director Evaluation Period: 12/09/02 1. PROFESSIONAL SKILLS to 12/09/03 Knowledgeable of current developments affecting the local government management field Demonstrates a capacity for innovation and creativity Anticipates problems and develops effective approaches for solving them JLIL -30 -2004 11:11 BOARD OF CTY COMMISSIONER 850 784 4026 P.04/08 2. RELATIONS WITH THE BOARD OF COUNTY COMMISSIONERS Carries out the directive of the Board as a whole, rather than those of any one member of the Commission Assists in resolving problems at the administrative level in a manner that avoids unnecessary Commission action Assists the Board in establishing policy, while acknowledging the ultimate authority of the Commission to set policy Informs the Board of current issues and administrative developments 3. POLICY EXECUTION Implements Board actions in accordance with the intent and /or approval of the Commission Supports the actions of the Board after a decision has been reached, both inside and outside the organization Offers workable revisions to the Board for changes in law or policy when an existing policy or ordinance is impractical 4. REPORTING Works with the Board to establish annual goals and objectives and provides the Board with quarterly reports Reports produced by the County Manager are accurate, comprehensive, concise and written to their intended audience Reports and memoranda on major issues are generally produced through the County Manager's own initiative rather than when requested by the Board Provides annual or monthly reports on County activities to the community 5. SUPERVISION Encourages department directors to make decisions within their own areas without the County Manager's approval, yet maintains general control of operations JUL -30 -2804 11:11 BOARD OF CTY COMMISSIONER 5. SUPERVISION - continued 850 784 4026 P.05i08 Has developed a friendly and informal relationship with the staff and work force as a whole, yet maintains the prestige and dignity of the County Manager's office The organization's staff works as a team and seeks ways to be innovative and oriented toward effective problem - solving The County Manager properly controls the organization's operational and functional activities and motivates others to maximum performance 6. FISCAL MANAGEMENT Prepares a balanced budget to provide services at a level directed by the Board of County Commissioners Strives to make the best possible use of available funds, conscious of the need to operate the local government efficiently and effectively Possesses awareness of the importance of financial planning and accounting controls through long -range fiscal forecasting Rated by: Commissioner Date JLJL -30 -2004 11:11 BORRD OF CTY COMMISSIONER CITY OF LYNN HAVEN PERFORMANCE EVALUATION FORM CITY MANAGER 850 784 4026 P.06/08 This form divides the Manager's tasks in four (4) categories and provides for the rating of each item in the category using the evaluation scale shown. Spaces are also provided for additional comments. CITY MANAGER EVALUATOR EVALUATION PERIOD DATE EVALUATION SCALE (0) OUTSTANDING Exemplary performance far exceeding performance criteria (E) EXCEEDS EXPECTATION Performance which exceeds the level normally expected (M) MEETS EXPECTATION Generally meets expectation on performance criteria (B) BELOW EXPECTATION Falling short of that which is normally expected (U) UNSATISI''ACTORX Unacceptable performance which must receive immediate attention MANAGEMENT STYLE Maintains open and informative communication with City Commission Knowledgeable of State Statutes, Administrative Codes and Ordinances Effectively implements and enforces City policies and procedures Effectively coordinates City administrative functions Maintains a work atmosphere conducive to productivity and efficiency Takes responsibility for staff actions Effectively manages the personnel system Effectively recruits professional staff Effective in resolving problems COMMENTS: JUL -30 -2004 11:11 BOARD OF CTY COMMISSIONER 850 784 4025 P.07i08 FISCAL MANAGEMENT Knowledge of governmental accounting/budget procedures Effectively manages budget Expenditures are made within budget limitations according to established policy Promotes long term financial planning Effectively formulates budget process COMMENTS: PERSONAL SKILLS Willing to commit time necessary to complete required tasks Skillful in written communication Skillful in verbal communication Demonstrates high concern for ethical behavior Manages stress effectively Encourages a positive attitude regarding the City Is knowledgeable of current developments in profession/management areas --7Receptive to constructive criticism and advise COMMENTS: JUL -30 -2004 11:11 BOARD OF CTY COMMISSYONER- 850 784 4025 P.08i08 COMMUNITY RELATIONS Effectively addresses and accommodates citizen complaints Takes a "hands -on" approach when necessary Maintains an effective working relationship wit other local governments Takes a diplomatic approach to problem solving Projects a positive image on behalf of the City CO1t1MENTS: ADDITIONAL SUMMARY COMMENTS: OVERALL RATING: Outstanding: Exceeds Expectation: Meets Expectation: Below Expectation: Unsatisfactory: EVALUATOR NAME DATE TnTal P MQ CITY OF SOUTH MIAMI Performance Evaluation Management Employees Name: Department: Date of Evaluation: Purpose of Report: Probationary Position: S.S. No: Evaluation Period: Annual Other (explain) dace the number in the box that best describes the person being rated.: Quality of Work: 1. Unacceptable: Work of poor quality; must be checked constantly and often redone 2. Marginal: Quality of work rarely meets acceptable standards with most work to be redone. 3. Average: Quality of work is satisfactory, generally meets acceptable standards. 4. Exceeds Expectations: Work is consistently thorough. Produces work of high quality and shows care in its preparation. 5. Achieves Excellence: Quality of work achieves excellence. Produces exceptional and outstanding quality in all aspects of work. Comments: Quantity of Work: Performance Evaluation Management Employees City of South Miami lof11 1. Unacceptable: Unable to meet deadlines and complete tasks within a reasonable length of time without detailed instruction. 2. Marginal: Seldom achieves satisfactory production or meets deadlines; frequently does things the hard way with a waste of time and effort. 3. Average: Production is satisfactory; generally meets deadlines, plans and organizes work effectively. 4. Exceeds Expectations: Rapid worker; work is consistently completed ahead of schedule deadline. 5. Achieves Excellence: Exceptional producer. Quantity of work is outstanding and distinctive. Does that "extra mile" to get normal and additional work completed, even under adverse conditions. Comments: Communications: 1-1 1. Unsatisfactory: Inclined to make frequent spelling and grammar mistakes in written reports; does not effectively communicate with co- workers and/or public. 2. Marginal: Written and oral skills need some improvement. 3. Average: Oral and written skills are satisfactory. 4. Exceeds Expectations: Skilled language usage and verbal skills. Clear, and logical expression of thoughts and ideas. Correct use of language and grammar. 5. Achieves Excellence: Exceptional, creative and insightful communications skills. Superb use of language and grammar. Comments: Attendance: Performance Evaluation Management Employees City of South Miami 2 2 of 9 1. Unsatisfactory: Excessive absenteeism and/or frequently late. 2. Marginal: Often deficient in attendance and /or punctuality. 3. Average: Usually present and punctual/on time. Employee is faithful in coming to work daily and conforms to established work hours. 4. Exceeds Expectations: Prompt, regular in attendance and always punctual/on time and ready to begin duties at the assigned hour. 5. Achieves Excellence: Outstanding attendance record with exceptional preparation for duty. Comments: Appearance: 1. Unsatisfactory: Untidy in dress, appearance, and personal hygiene. 2. Marginal: Sometimes untidy and careless in appearance and personal hygiene. 3. Average: Appearance and personal hygiene are good. Employee is clean, well groomed, neat, and appropriately dressed for the job. 4. Exceeds Expectations: Well groomed; appearance and personal hygiene are consistently commendable. 5. Achieves Excellence: Exceptional appearance setting a positive example for other employees. Comments: Performance Evaluation Management Employees City of South Miami 3 of 9 3 Knowledge of job: 1. Unsatisfactory: Lacks overall understanding of the job and its importance; displays no interest in the work. 2. Marginal: Has minimal knowledge and understanding of the job. Learns work assignments slowly. Requires much instruction and guidance. 3. Average: Has adequate knowledge of all aspects of work assignments and performs satisfactorily. 4. Exceeds Expectations: Very well informed. Knowledge and skills exceed requirements. Requires limited to no supervision. 5. Achieves Excellence: Exceptionally well informed and prepared. Is able to complete assignments in an excellent manner with only general oversight and supervision. Comments:- Initiative: 1. Unsatisfactory: Lacks self - confidence; displays little drive; does not strive to achieve. 2. Marginal: Occasionally comes up with a new idea; puts forth little effort; slow to achieve. 3. Average: Has self - confidence; frequently suggests new ways to do things; resourceful and uses time wisely. 4. Exceeds Expectations: Consistently uses own initiative; often suggests changes to improve work, seeks new and better ways of doing things, is creative, and usually finds own way to deal with emergencies. 5. Achieves Excellence: Outstanding and exceptional initiative. Develops original and insightful solutions to complex problems and initiatives. Performance Evaluation Management Employees City of South Miami 4 4 of 9 Comments: Relationships With People: 1. Unsatisfactory: Is inclined to be undependable and troublesome; blunt, uncooperative, discourteous, and often antagonizes those with whom the employee has contact. 2. Marginal: Sometimes uncooperative, displays impoliteness. 3. Average: Works well with others; makes an honest effort to be cooperative, follows instructions, exercises tact, and assists others as needed. 4. Exceeds Expectations: Works very well with others; very polite and very tactful in dealing with the public and fellow colleagues; and receives constructive criticism well. A commendable team worker who facilitates cooperation in others. 5. Achieves Excellence: Outstanding relationships with colleagues. Exceptional techniques in dealing with the public in a positive and constructive manner. Outstanding team leader. Comments: Supervisory Ability: Performance Evaluation Management Employees City of South Miami 5 5 of 9 1. Unsatisfactory: cannot get others to accomplish assigned work. 2. Marginal: gets others to accomplish work if given detailed instructions and constant supervision. 3. Satisfactory: gets others to accomplish assigned work within reasonable guidelines. 4. Skillful: gets others to accomplish work even under difficult conditions. 5. Exceptional: achieves outstanding work from employees under the most difficult conditions. Inspires loyalty, teamwork and excellence in subordinates. Comments: Departmental/Unit Management Skills: 1. Unsatisfactory: Departmental/Unit personnel are not working as a team; significant dissention exists. 2. Marginal: Department/Unit works as a team inconsistently; morale is low 3. Average: Department/Unit works as a team in most instances. Morale is good. 4. Exceeds Expectations: Department/Unit works very well as a team and achieves very good results; 5. Achieves Excellence: Department/Unit works exceptionally well as a team and achieves outstanding results. Morale is excellent Comments: Fiscal Management Shills: Performance Evaluation Management Employees City of South Miami 6 of 9 L Unsatisfactory: Department/Unit does not have adequate controls and procedures, overall expenditures are over budget. 2. Marginal: Department/Unit has marginal and has occasional unexpected budget overruns. 3. Average: Controls are good. No unexpected variances or overruns. 4. Exceeds Expectations: Controls are very good. Variances are detected early enough for corrective action to be developed. 5. Achieves Excellence: Controls are excellent. Variances are detected early and incumbent develops solutions. Comments: Attitude: 1. Unsatisfactory: Extremely poor and negative attitude, not conducive to a good working environment. 2. Marginal: Poor attitude, puts in little effort, resorts to complaining, rarely goes out of way to help others. 3. Average: Generally good and positive attitude, occasionally helps others. 4. Exceeds Expectations: Very good attitude, goes out of way to be positive and helpful, displays good team work philosophy and provides for a positive working environment. 5. Achieves Excellence: An extremely positive attitude, sets an example to be followed, the epitome of a team player, sets tone for an outstanding working environment, compliments, acknowledges and motivates. Comments: Performance Evaluation Management Employees City of South Miami 7 of 9 7 Professional Improvement: I MW 1. Unsatisfactory: Does not take advantage of opportunities. 2. Marginal: Sometimes shows interest in participating in training. 3. Average: Participates in training activities made available as they relate to job responsibilities. 4. Exceeds Expectations: Always participates in available training opportunities; seeks training to improve job knowledge and skills. 5. Achieves Excellence: Places training as a significant personal and professional goal. Proactively seeks and helps develop meaningful training opportunities. Comments: Leadership Ability: Performance Evaluation Management Employees City of South Miami 8 8Of9 1. Unsatisfactory: No attempt at providing leadership. 2. Marginal: Reactive focus on leadership needs. 3. Average: Consistent but uninspiring leadership. 4. Exceeds Expectations: Consistent and proactive leadership. 5. Achieves Excellence: Highly effective, inspiring, role model leadership. Comments: Inclusion & Diversity: F-1 1. Unsatisfactory: No attempt to espouse or provide inclusion. 2. Marginal: Reluctantly participates. 3. Average: Consistent but uninspiring efforts. 4. Exceeds Expectations: Makes inclusion and diversity a priority focus. 5. Achieves Excellence: Highly effective and inspiring advocacy of inclusion and diversity, providing leadership and setting an example by words and deeds. Comments: Integrity: 1. Unsatisfactory: Potential grounds for termination. O 2. Marginal: Potential grounds for disciplinary action. 3. Average: No ethical or integrity issues. 4. Exceeds Expectations: Unquestionable integrity, communicates and instills values, ethics and integrity in employees. 5. Achieves Excellence: Unquestionable integrity, provides leadership and advocacy, servers as a role model. Comments: Overall Evaluation e e or 'approiriate n m�er m t °e box Miami 1 10 of 9 Evaluator's Additional Comments (Continue on attachments as appropriate): Employee Signature and Date Evaluator Signature and Date Does this report include attachments? Yes Department Head Signature and Date City Manager Signature and Date Employee's signature of the Performance Evaluation does not constitute approval, but rather to show that he /she has read, discussed and received a copy of this document and any attachments, and shall file promptly with Human Resources Department such statements or explanations which he /she may desire to add. Employee's refusal to sign document will in no way invalidate report. Performance Evaluation Management Employees City of South Miami 11 11 of 9 .r• CITY OF SOUTH MIAMI 30B DESCRIPTION (DRAFT) TE REVISED: 03.10.03 70B TITLE: City Manager FLSA STATUS: Exempt REPORTS TO: City Commission GENERAL SUMMARY Performs high level professional and administrative duties serving in a critical decision making role managing the operation and administration of the City government. Will make recommendations to the City Commission in the development of overall administrative policies and give policy guidance and interpretation to department heads. The City Manager will keep the Commission fully informed as to current and projected financial conditions and needs of the City. SUPERVISION RECEIVED &EXERCISED Directs and supervises, through the direction of the City Commission, the daily operations of the City government. General and specific assignments are received and work is performed with considerable latitude for the use of independent judgment, limited only by the City Commission. DUTIES AND RESPON5IE5ILI I Its 1. The City Manager shall be the Chief Executive Officer and head of the administrative branch of the City government. City Manager shall be responsible to the Commission for the proper administration of all affairs of the City. 2. Appoints, suspends, demotes and or /removes non - elected officers or employees, when necessary for the good of the City, providing such removal does not conflict with Civil Service provisions. 3. Responsible for the preparation of the budget annually and submit it to the Commission and be responsible for its administration after adoption. 4. Submit to the Commission and make available to the public a report every month on the finances and administrative activities of the City, together with his or her recommendations. 5. Prepare and submit to the Commission at the end of the fiscal year, a complete report on the finances and administrative activities of the City for the preceding year. 6. Direct and supervise the administration of all departments offices and agencies of the City, except as otherwise provided by Charter or by law. 7. Advises and consults with department heads in making recommendations on their behalf to the City Commission. 8. Attend all Commission meetings and all other meetings as directed with the right to take part in discussion. 9. Responsible to contract for the purchase of any goods or services for any department of the City in an amount up to and including ($5,000). All contracts for goods and services in excess of ($5,000) must be approved by the City Commission. 10. The City Manager shall report all expenditures to the City Commission monthly. 11. Receives information requests and complaints regarding services and resolves problems with the public. 12. Reviews correspondence addressed to the City Manager's office and drafts the responses. 13. Ensures that the laws and ordinances of the City are enforced. Page Two City Manager Job Description 14. Will ensure that all terms and conditions on all contracts, are faithfully kept and performed. 15. Performs all other tasks as required by the City Commission. MINIMUM QUALIFICATIONS REQUIRED Bachelor's Degree required in Public Administration /Accounting /Finance/ or Business Administration. Masters Degree in Business Administration /Public Administration and /or combination of experience and education as deemed appropriate preferred. Extensive experience in local government required-and /or combination of experience and education. KNOWLEDGE, SIQLLS AND ABILITIES REQUIRED TO PERFORM JOB • Knowledge of the principles, practices, procedures and functions of public administration and local government. • Knowledge of City rules, regulations and ordinances. • Ability to make decisions, determine and initiate solutions to problems. • Knowledge of policies and procedures of budget management. • Considerable knowledge of community dynamics including intergovernmental relations. • Ability to make decisions, determine and initiate solutions to problems. • Ability to conduct, search, compile.and analyze data and write reports. • Ability to maintain effective working relationships with the general public, co- workers and appointed officials. Knowledge of State, Local and Federal Grants and Grant writing. Working knowledge of modern office practices and procedures. Proficiency in computer software. Ability to communicate clearly and concisely both orally and in writing. SOUP 4- City of South Miami PERFORMANCE EVALUATION FORM • INCORPORATED • 1927 CITY MANAGER C O Rx0 P Each member of the City Commission should complete this form, rating the City Manager's performance in each of the areas noted below. The Manager's tasks are divided into five (5) categories and provides for the rating of each item in the category using the evaluation scale shown. Spaces are also provided for additional comments. CITY MANAGER EVALUATOR EVALUATION PERIOD DATE EVALUATION SCALE 5- Outstanding Consistently achieves and exceeds all standards /objectives of work performance. 4- Very Effective Regularly meets and frequently exceeds standards of work performance. 3- Effective Regularly meets standards of work performance. 2- Marginally Often fails to meet standards of work performance. Effective 1 - Ineffective Clearly and consistently fails to meet standards of work performance. 1. MANAGEMENT STYLE /PROFESSIONAL SKILLS Maintains open and informative communications with the City Commission Knowledgeable of current developments affecting the local government management field Effectively implements and enforces City policies and procedures Demonstrates a capacity for innovation and creativity Anticipates problems and develops effective approaches for solving them MANAGEMENT STYLE /PROFESSIONAL SKILLS (continued) Maintains a work atmosphere conducive to productivity and efficiency Takes responsibility for staff actions Encourages department heads to make decisions within their own areas without the City Manager's approval, yet maintains general control of operations Motivates city staff to work as a team and seek ways to be innovative and oriented toward effective problem solving Properly controls the city's operational and functional activities and motivates others to maximum performance Effectively recruits professional staff COMMENTS: 2. FISCAL MANAGEMENT Possesses knowledge of governmental accounting /budget procedures Prepares a balanced budget to provide services at a level directed by the City Commission Strives to make the best possible use of available funds, conscious of the need to operate the local government efficiently and effectively Possesses awareness of the importance of financial planning and accounting controls through long -range fiscal forecasting Utilizes effective negotiation with labor unions and in legal actions to minimize costs to the City Expenditures are made within budget limitations according to established policy COMMENTS: 3. PERSONAL SKILLS /COMMUNICATIONS Willing to commit time necessary to complete required tasks Demonstrates high concern for ethical behavior Skillful in verbal communication Skillful in written communication Informs the Commission of current issues and administrative developments Encourages a positive attitude regarding the City Receptive to constructive criticism and advise Manages stress effectively COMMENTS: 4. RELATIONS WITH THE CITY COMMISSION Works with the Commission to establish annual goals and objectives and provides regular reports Carries out the directives of the Commission as a whole, rather than those of any one member Assists the Board in establishing policy, while acknowledging the ultimate authority of the Commission to set policy Supports the action of the Board after a decision has been reached, both inside and outside City Hall Offers workable revisions to the Commission for changes in law or policy when an existing policy or ordinance is impractical COMMENTS: 5. COMMUNITY RELATIONS Effectively addresses and accommodates citizen complaints Shows a sensitivity to and appreciation of diversity of the City's population Responsive to issues of both commercial and residential populations Takes a "hands -on" approach when necessary Maintains an effective working relationship with other local governments Takes a diplomatic approach to problem solving Projects a positive image on behalf of the City of South Miami COMMENTS: ADDITIONAL SUMMARY COMMENTS: OVERALL RATING: 5- Outstanding: 4- Very Effective: 3- Effective 2- Marginally Effective 1 - Ineffective DATE