12-16-08 Item 2cc;0U7",
JY 'fir
I
c y
iRCORroanren
�nz7
CITY OF SOUTH MIAMI
INTER- OFFICE MEMORANDUM r-C
To: City Commission Date: December 16, 2008
From: W. Ajibola Balogun a Re: "One Stop Shop Initiative"
City Manager
Update:
"One Stop Shop Initiative" regarding concerns/ complaints
Action Taken:
In our continue effort to ensure that our residents' concerns/ complaints are
expeditiously addressed, I have made changes to the way we address complaints by
introducing the "one Stop Shop" initiative. This initiative requires that the first City
Hall employee contacted by resident must complete a Standard Complaint Form and
the form must be sent to my office immediately. My office will immediately assign the
complaint to the appropriate department and the resident will be contacted as soon
as the department receives the complaint. With this initiative, it is our intent to
eliminate transferring of complaint calls and to eliminate the problem of telling
residents to go from one office to another just to file a complaint.
Residents may also access the attached Standard Complaint Form from our website:
htty: / /www.citvofsouthmiami. net /clientuoloads /PDFsManager /complaint form gen
eral.pdf The form may be faxed to 305.663.6345 or e- mailed to
stdcomplainl@citvofsouthmiami .net or mailed to: Office of the City Manager, City of
South Miami, 6130 Sunset Drive, South Miami, Florida 33143. As part of our public
service announcement on Channel 77, we have included the new concern/ complaint
process.
Should you have any questions or comments, please do not hesitate to call me.
END OF MEMORANDUM
CADocuments and Settings \abalogunNy DocumentsWemo 2008 - Response to Commission's request \12 -16 -City Commission's Updatc.doc
•
To: City Manager
Date:
Name:
Address:
Telephone #:
soury
F Tracking #:
V
INCORPORATED
1927
R10
P
STANDARD COMPLAINT FORM
(General Complaints)
Time:
CONCERNS/RECONRVIENDATIONS :
E -mail:
Department assigned to:
City Staff (Print): Signature:
Date Received: Status: On going:
Time Received: Completed Date:
You may fax to: 305- 663 -6345 or a -mail to: stdcomplaint2cityofsouthmiami .net or mail to: Office of City
Manager, City of South Miami 6130 Sunset Drive, South Miami, Florida 33143.