Res No 021-22-15774Resolution No. 021-22-15774
A Resolution relating to the review and adoption of the 2022 City of South
Miami Program for Public Information Annual Report.
WHEREAS, the National Flood Insurance Program's (NFIP) Community Rating System
(CRS) is a voluntary program that encourages floodplain management activities that exceed the
NFIP minimum requirements; and
WHEREAS, because of these activities, flood insurance premium rates are discounted to
reflect the reduced flood risk; and
WHEREAS, the City is currently rated as a Class 6 by the CRS, which rewards residents
of the Special Flood Hazard Area (SFHA) with a twenty percent (20%) reduction in their flood
insurance and non-SFHA policies receive a ten percent (l 0%) discount; and
WHEREAS, as part of the initiative to lower the City'S CRS rating, City Staffput together
a committee comprised of city residents, insurance agents, and staff in order to develop the
Program for Public Information (PPI) as an ongoing effort to better inform the public on a range
of flood-related topics; and
WHEREAS, on January 19, 2019, the City Commission adopted the PPI document that
was developed by the committee via Resolution #012-19-15284; and
WHEREAS, it is required that the PPI committee meets at least annually to monitor the
implementation of the outreach projects that are listed in the PPI document. The committee
assesses whether the desired outcomes were achieved and what, if anything, should be changed;
and
WHEREAS, the PPI Committee met on February 16, 2022, to review the PPI document
and provid~ com~ents; and
WHEREAS, the PPI Committee recommended that only one (1) new type of public
outreach be added to the document; and
WHEREAS, the Mayor and City Commission desire to adopt the 2022 City of South
Miami Program for Public Information annual report.
NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA:
Section 1. The recitals set forth in this resolution are true and they are incorporated into
this resolution by reference as if set forth in full herein.
Section 2. The City Commission hereby adopts the 2022 City of South Miami Program for
Public Information Annual Report and agrees to take such other action as may be reasonably
necessary to carry out the proposed actions of the Plan.
Page 1 of 2
Res. No. 0 2 1-22-1 5774
Section 3. C orrections. C onforming language o r techn ica l sc ri ve ner-ty pe correction s may
be mad e by th e C ity Attorney for a ny conforming a m e ndments to be in corporated int o the final
re so luti on for s ignature.
Secti on 4. Severability. I f any sec ti o n clause , se ntence , or phra se of thi s re so lution is for
any re aso n held in va lid or unc o ns tituti o na l by a cou rt of co mp e tent juris diction , th e holding will
not affect th e va li dity o f the remaining portions of thi s reso luti on.
Section 5. Effective Date. Thi s re so luti o n w ill become effective imm e di a te ly upon
adoption by vote o f t he C ity Co mmi ss io n.
PASS E D AND ADOPTED thi s ~ day of March , 2022.
ATTEST:
C ITY hERK ~
A PPROV E D:
Ai#/3 ·~ . MAYO ;>
COMM IS S IO N VOTE:
Mayo r Philips:
Commissioner Core y :
Commi ss ioner G il:
Co mmi ss ioner Harri s :
Co mmi ss ioner Li e bman:
Page 2 of 2
5-0
Yea
Yea
Yea
Yea
Yea
Agenda Item No:1.
City Commission Agenda Item Report
Meeting Date: March 1, 2022
Submitted by: Marcus Lightfoot
Submitting Department: Planning & Zoning Department
Item Type: Resolution
Agenda Section:
Subject:
A Resolution relating to the review and adoption of the 2022 City of South Miami Program for Public Information
Annual Report. 3/5 (City Manager-Planning Dept.)
Suggested Action:
Approval
Attachments:
PPI 2022 Annual Report Cover Memo.pdf
PPI_2022_Annual_Report_Resolution CArev.docx
City of South Miami PPI_Final.pdf
1
2
TII[-on OF "I [,\5'\:'1 IIVI"G
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
To: Honorable Mayor & Members of the City Commission
VIA: Shari Kamali, City Manager
FROM: Jane K. Tompkins, AICP, Planning and Zoning Dir e cy/ff
DATE: March 1, 2022
SUBJECT:
A Resolution relating to the review and adoption of the 2022 City of South Miami Program for
Public Information Annual Report.
BACKGROUND:
The National Flood Insurance Program's (NFIP) Community Rating System (CRS) is a voluntary
program that encourages floodplain management activities that exceed the NFIP minimum
requirements. Because of these activities, flood insurance premium rates are discounted to reflect
the reduced flood risk. Currently, the City participates in the CRS and holds a Class 6 rating. Because
of that, its residents are rewarded with reductions in their flood insurance premiums. Residents
who live in a Special Flood Hazard Area (SFHA) receive a twenty (20%) reduction in their premiums,
whereas residents who live in areas outside of a SFHA receive a ten percent (10%) discount.
As part of the process of obtaining a lower CRS rating, the City put together a committee that
created the Program for Public Information (PPI) in order to assesses the community's needs for
flood-related information and coordinates all the resources that can deliver information. It also
recommended a range of activities that convey information to residents, businesses, tourists,
school children, and other audiences in and around the community. The PPI is an ongoing effort to
prepare, implement, and monitor a range of public information activities. The PPI was then adopted
by the City Commission on January 19, 2019, via Resolution #012-19-15284.
When the PPI was created, a list of target audiences was identified so that pertinent information
could be properly relayed to them. As listed in Table 12 of the attached PPI document entitled "PPI
Projects and Initiatives," there are a total four (4) priority audience areas in the City. Those priority
audiences are:
• Target #1: Special Flood Hazard Area (SFHA)
• Target #2: Repetitive Loss Properties/Areas
• Target #3: Zone X
• Target #4: Pre-FIRM Properties
In addition to the four (4) target audiences listed above, the following audiences were also included
in the PPI document:
• Homeowners/Neighborhood Associations
3
2022 South Miami Program for Public Information Annual Report
March 1, 2022
Page 2 of 2
• Spanish Speaking Population
• Real Estate, Lending, and Insurance Companies, and Real Estate Lawyers
• Landscapers
• Entire Community
To disseminate information to all the audiences, a total of fifteen (15) outreach projects were
developed. These projects range from pamphlets and flyers that are sent out to posting flood
related information on the City's social media pages. A description of the outreach projects can be
found in Table 12 of the attached PPI document. Of the projects listed, a total of eleven (11)
projects have been implemented which are:
• Outreach Project #1 • Outreach Project #10
• Outreach Project #2 • Outreach Project #11
• Outreach Project #3 • Outreach Project #12
• Outreach Project #5 • Outreach Project #13
• Outreach Project #6 • Outreach Project #14
• Outreach Project #7
City Staff is currently working to implement the four (4) remaining projects. As required by FEMA,
the PPI Committee must meet at least annually to monitor the implementation of the outreach
projects that are listed in the PPI document. The committee then assesses whether the desired
outcomes were achieved and what, if anything, should be changed. The Committee met on
February 16, 2022, to review the document and chose not to remove any of the activities or change
any of the audiences/messages that are listed in the PPI document. Instead, they recommended
that the outreach projects be amended to include the following:
• Outreach project #16: Provide flood related information at either a local Farmer's Market or
at the Art Shows that are held in the City.
After reviewing the target audiences, Staff determined that the proposed outreach project would
best serve the entire community. Because of that the target audience for the "Entire Community"
has been amended to include the new project.
RECOMMENDATION:
Staff recommends that the City Commission adopt the 2022 City of South Miami Program for Public
Information Annual Report document.
Attachments:
• Draft Resolution
• Table 12 -PPI Projects and Initiatives w/amended Page 27
• South Miami Program for Public Information document prepared by Wood, dated September 2018
4Target Area I Topic(s) Audience(s) (See Table 8) Topic A Know Your Flood Hazard Topic B Insure Your Property Topic C Protect Yourself and Your Family Topic 0 Protect Your Property from the Hazard Topic E Build Responsibly Topic F Protect Natural Floodplain Functions Target Area #1: Topic G Hurricane Preparedness Special Flood Topic H General Preparedness Hazard Area Topic I LID Techniques (SFHA) Topic J Anyone Can Buy Flood Insurance Topic A Know Your Flood Hazard Topic 0 Protect Your Property from the Hazard Topic E Build Responsibly Topic fl. Know Your Flood Hazard Target Area #2: Topic C Protect Yourself and Your Repetitive Loss Family Properties' Areas Topic D Protect Your Property from the Hazard City of South Miami, FL Program for Public Information Table 12 -PPI Projects and Initiatives Message(s) Project(s) Assignment Schedule Stakeholder (See Table 8) Outreach Projects • Your property is subject to flooding • Don't drive through flooded streets OP #1 Updated Flood Protection Brochure will be mailed to Planning & Zoning July N/A • You need flood insurance all property owners in SFHA annually Department • Renters should protect contents with flood insurance • Elevate exterior HVAC units OP #2 Updated Flood Protection Brochure placed at 4 • Get permit before you start different locations: City Hall, the Public Works & Planning & Zoning Year-Round N/A construction Engineering Department, the Parks & Recreation Department • Don't dump in storm drains • Grant monies are available to help Department, and the public library elevate your home OP #3 Provide NFIP brochures on benefits offlood FEMA (NFIP)/Real • Prepare a safety checklist insurance at 4 different locations: City Hall, the Public Planning & Zoning Year-Round Estate Age nts, • Identify and document your Works & Engineering Department, the Parks & Recreation Department Lenders, personal belongings Department, and the public library Insurance Agents • Install LID techniques on your property OP #4 Participate in the annual Hurricane Expo to provide Planning & Zoning information to residents on flood risk, flood insurance, Annually N/A • Lower cost Preferred Risk Policies Department (PRP) are available property protection, preparedness, and other related topics OP #5 Informational brochures educating homeowners and HVAC contractors on the need to elevate HVAC units for Building Year-Round N/A • Your property is subject to flooding flood protection available at 2 different locations: City Hall Department • Elevate exterior HVAC units and the Public Works & Engineering Department • Keep areas open between homes and property lines OP #6 Maintain Copies of Substantial Damage rules and Building regulations (flyer) at 2 different locations: City Hall and the Year-Round N/A Public Works & Engineering Department Department • Your property is subject to flooding • Don't drive through flooded streets • You need flood insurance OP #3 also applies to this Target Area. Planning & Zoning Year-Round FEMA (NFIP) • Renters should protect contents Department with flood insurance • Elevate exterior HVAC units Page 23
5Target Area I Topic(s) Audience(s) (See Table 8) Topic E Build Responsibly Topic F Protect Natural Floodplain Functions Topic I LID Techniques Topic J Anyone Can Buy Flood Insurance Topic A Know Your Flood Hazard Topic B Insure Your Property Topic C Protect Yourself and Your Family Topic 0 Protect Your Property from the Hazard Target Area #3: Topic E Build Responsibly Zone X Topic F Protect Natural Floodplain Functions Topic G Hurricane Preparedness Topic H General Preparedness Topic I LID Techniques Topic J Anyone Can Buy Flood Insurance City of South Miami, FL Program for Public Information Message(s) (See Table 8) • Get permit before you start construction • Don't dump in storm drains • Install LID techniques on your property • Lower cost Preferred Risk Policies (PRP) are available • Your property is in a repetitively flooded area • Don't drive through flooded streets • You need flood insurance • Renters should protect contents with flood insurance • Elevate exterior HVAC units • Get permit before you start construction • Don't dump in storm drains • Identify and document your personal belongings • Reduce impervious surface on your property • Lower cost Preferred Risk Policies (PRP) are available Project(s) Assignment Schedule Stakeholder Outreach Projects Planning & Zoning Annually N/A OP #4 also applies to this Target Area. Department OP #7 Updated Flood Protection Brochure will be mailed Planning & Zoning Year-Round N/A annually to all property owners in Repetitive Loss Areas Department Public Works & OP #8 Place no dumping signs on top of drainage inlets Engineering Year-Round Landscapers Department OP #3 also applies to this Target Area. Planning & Zoning Year-Round FEMA (NFIP) Department OP #9 Give presentations to 2 homeowners/neighborhood associations or resident groups annually to distribute and discuss the Flood Protection Brochure as well as flood risk Planning & Zoning South Miami (including localized stormwaterflooding, the dangers of Department, Parks Bi-Annually Neighbors, Inc., flooding in low-lying areas, "turn around don't drown")' & Recreation Rotary Club insurance options, property protection, and where to find Department additional information in City Hall and on the City's website. OP #10 Informational brochure to advise homeowners and landscapers not to blow grass clippings or leaves into storm Public Works & drains available at 4 different locations: City Hall, the Public Engineering Year-Round N/A Works & Engineering Department, the Parks & Recreation Department Department, and the public library OP #11 Update presentation for Channel 77 local news to Public Works & include all 10 topics and continue to broadcast regularly or Engineering Year-Round at least one topic per month for 10 months Department Page 24
6Target Area I Topic(s) Audience(s) (See Table 8) Topic A Know Your Flood Hazard Topic B Insure Your Property Topic C Protect Yourself and Your Target Area #4: Family Pre-FIRM Topic 0 Protect Your Property from the Hazard Properties Topic E Build Responsibly Topic I LID Techniques Topic J Anyone Can Buy Flood Insurance Topic A Know Your Flood Hazard Topic B Insure Your Property Topic C Protect Yourself and Your Family Topic 0 Protect Your Property Homeowners/ from the Hazard Topic E Build Responsibly Neighborhood Topic F Protect Natural Associations Floodplain Functions Topic G Hurricane Preparedness Topic H General Preparedness Topic I LID Techniques Topic J Anyone Can Buy Flood Insurance Topic A Know Your Flood Hazard Topic B Insure Your Property Spanish Topic C Protect Yourself and Your Speaking Family Population Topic 0 Protect Your Property from the Hazard City of South Miami, Fl Program for Public Information Message(s) Project(s) Assignment Schedule Stakeholder (See Table B) Outreach Projects • Your property is in a repetitively flooded area • Don't drive through flooded streets • You need flood insurance • Renters should protect contents 01' #12 Information on importance of avoiding flood with flood insurance Planning & Zoning insurance policy lapse for pre-FIRM structures will be shared Annually N/A • Elevate e)(terior HVAC units Department • Get permit before you start on the City's Facebook page. construction • Reduce impervious surface on your property • Lower cost Preferred Risk Policies JI'Rl'l are available • Your property is subject to flooding • Don't drive through flooded streets • You need flood insurance • Elevate exterior HVAC units • Get permit before you start Planning & Zoning South Miami construction Department, Parks • Don't dump in storm drains OP #9 also applies to this Target Audience. & Recreation Bi-Annually Neighbors, Inc., • Identify and document your Rotary Club personal belongings Department • Reduce impervious surface on your property • Lower cost Preferred Risk Policies (PRP) are available • Your property is subject to flooding • Don't drive through flooded streets • You need flood insurance 01' #13 Spanish version of updated Flood Protection Planning & Zoning Year-Round N/A • Renters should protect contents Brochure will be made available in City Hall Department with flood insurance • Elevate exterior HVAC units Page 25
7Ta(get Area I Topic(s) Audience(s) (See Table 8) Topic E Build Responsibly Topic F Protect Natural Floodplain Functions Topic G Hurricane Preparedness Topic H General Preparedness Topic I LID Techniques Topic J Anyone Can Buy Flood Insurance Real Estate, lending, and Topic A Know Vour Flood Hazard Insurance Topic B Insure Your Property Companies, and Topic J Anyone Can Buy Flood Real Estate insurance Lawv£!rs Topic A Know Your Flood Hazard Topic D Protect Your Property landscapers from the Hazard Topic F Protect Niltural Floodplain Functions --city of South Miami, FL Program for Public Information Messcige(sl (See Table 8) • Get permit before you start construction • Don't dump in storm drains • Prepare a safety checklist • Identify and document your personal belongings • Install LID techniques on your property • Lower cost Preferred Risk Policies (PRP) are available • Your property is subject to flooding • You need flood insurance • Renters should protect contents with flood insurance • Lower cost Preferred Risk Policies (PRP) are available • Your property is subject to flooding • Don't throw trash or debris in streams, channels or open bodies of water • Don't dump in storm drains Project(s) Assignment Schedule Stakeholder I Outreach Projects I OP #14 Spanish version of NFIP brochures on benefits of flood insurance and that insurance can be purchased in an X Zone will be made available at 4 different locations: City Plannin~ & Zoning Vear-Round FEMA (NFlP) Hall, the Public Works & Engineering Department, the Parks Department & Recreation Department, and the public library FEMf.\ (NFIP), Real Estate Agents, Planning & Zoning Lenders, OP #3 also applies to this Target Audience. Year-Round Depart1mmt Insurance Agents, Real Estan. Lawyers PLlbliC Works & OP #8 also applies to this Target Audience. Enllin£!ermg Year-Round Landscapers Department Publlc Works & Homeowners OP #10 also applies to this Target Audience. Engineering Year-Round Associations Department Page 26
8Target Area I Topic(s) Audience(s) (See Table 8) Topic A Know Your Flood Hazard Topic B Insure Your Property Topic C Protect Yourself and Your Family Topic 0 Protect Your Property from the Hazard Entire Topic E Build Responsibly Community Topic F Protect Natural Floodplain Functions Topic G Hurricane Preparedness Topic H General Preparedness Topic I LID Techniques Topic J Anyone Can Buy Flood Insurance Flooded property owners and residents Topic C Protect Yourself and Your Family SFHA Topic B Insure Your Property Repetitive Loss Topic 0 Protect Your Property Areas from the Hazard Homeowners Topic E Build Responsibly Associations Topic I Hurricane Preparedness Spanish Speaking Population City of South Miami, FL ProgrJIn lor PubliC IllforlllJiioll Message(s) . (See Table 8) Project(s) Assignment Schedule Stakeholder Outreach Projects • Your property is subject to flooding • Don't drive through flooded streets • You need flood insurance • Renters should protect contents • with flood insurance • Elevate exterior HVAC units • Get permit before you start OP #15 Work with the South Miami News to provide • construction outreach on one of the 6 CRS Priority Topics or 4 • Don't dump in storm drains Additional Topics each month. Planning & Zoning Year-Round N/A • Grant monies are available to help OP #16 Distribute flood related material n at ~ublic Department • elevate your home events such as local Farmer's Market or Art Shows • Prepare a safety checklist that are held in the City • Identify and document your • personal belongings • Install LID techniques on your • property • Lower cost Preferred Risk Policies • (PRP) are available Flood Response Projects FRP #1 Provide "After a Flood: The First Steps" • Your property is subject to flooding brochure to flooded property owners which provides Ready to go FEMA and • Don't drive through flooded streets information on the dangers of flood water, listen for Planning & Zoning before and American Red local warnings, don't drive through flooded streets, Department • You need flood insurance stay healthy (emotional stress), and cleaning up and after a flood Cross • Elevate exterior HVAC units repairing your home • Get permit before you start construction FRP #2 Provide copies of "Repairing your flooded • Flood insurance is not just for the SFHA home" FEMA 234 publication to flooded property Ready to go FEMA and • Grant monies are available to help elevate owners which provides information on protecting Planning & Zoning before and American Red your home your home from further damage, getting organized, Department after a flood Cross • Know the substantial damage rules drying out your flooded home, restoring utilities, clean up, rebuilding and preparing for the next flood. • Keep areas open (setbacks) between homes and property lines Don't begin work without FRP #3 Provide information on the City's Substantial Planning & Zoning Ready to go a proper permit Damage rules Department before and N/A after a flood Page 27
9Target Area I Topic(s) Audience(s) (See Table 8) continued from previous continued from previous Topic A Know Your Flood Hazard Topic B Insure Your Property Topic C Protect Yourself and Your Family Topic D Protect Your Property from the Hazard All City of South Topic E Build Responsibly Miami Residents Topic F Protect Natural Floodplain Functions Topic G General Preparednes< Topic H Anyone Can Buy Flood Insurance Topic I Hurricane Awareness Topic J Flood Education City of South Miami, Fl Program for Public Information Message(s) (See Table 8) continued from previous • Your property is subject to flooding • Don't drive through flooded streets • You need flood insurance • Renters should protect contents with flood insurance • Elevate exterior HVAC units • Get permit before you start construction • Don't dump in storm drains • Grant monies are available to help elevate your home • Prepare a safety checklist • Identify and document your personal belongings • Lower cost Preferred Risk Policies [PRP) are available Project(s) Assignment Schedule Stakeholder Flood Response Projects FRP #4 Provide information on the need for a bUilding Planning & Zoning Ready to go before and N/A permit on the City's website and in local news Department after a flood FRP liS Promote the availability and benefits of flood Planning & Zoning Ready to go before and N/A insurance on the City's Website and in local news Department after a flood FRP 116 Provide FEMA Increased Cast of Compliance Planning & Zoning Ready to go before and N/A Brochure Department after a flood FRP # 7 Flood Protection Brochure in OP#l copies available Planning & Zoning Ready to go before and N/A to handout before, during and after a flood Department after a flood Planning & Zoning Ready to go FRP # 8 Homeowner's guide to cleaning up mold, before and N/A Department after a flood Public Information Initiatives i PII #1 Publicize the Map Information Service (CRS Activity I 320) on the updated Flood Brochure (OP# 1), on the Planning & Zoning Year-Round N/A enhanced website (PII# 3), and when speaking to Department Homeowners Associations (OP 119) PII #2 Enhance website (Activity 350) to include updated information on the 6 Priority and 4 additional topics, and Public Works & links to Floodsmart.gov, Miami-Dade County Emergency Engineering Update FDEM and FEMA Management, Florida Division of Emergency Management, Department Annually and FEMA PII #3 Continue to provide site visits and property Public Works & protection advice (CRS Activity 360 PPA & PPV), and Engineering Year-Round N/A publicize this service an the City's website and when Department speaking to Homeowners Associations (OP #9) Page 28
THE CITY OF PLEASANT LIVING
Program for Public Information
South Miami
SW 48th •
SW :>7th Ter
September 2018
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National Flood Insurance Program Community Rating System
Coordinator's
Manual
FIA-1512017
wood.
12
City of South Miami, FL Page 1
Program for Public Information
Table of Contents
Background ................................................................................................................................................... 2
Step 1: Establish a PPI Committee ............................................................................................................... 3
1.1 Membership and Stakeholders ....................................................................................................... 3
Step 2: Assess the Community’s Public Information Needs ........................................................................ 4
2.1 Delineate Target Areas .................................................................................................................... 5
2.2 Assess Flood Insurance Coverage ................................................................................................. 10
2.3 Determine Target Audiences ........................................................................................................ 17
2.4 Inventory of Other Public Information Efforts .............................................................................. 18
Step 3: Formulate Messages ...................................................................................................................... 20
Step 4: Identify Outreach Projects to Convey the Messages ..................................................................... 21
Step 5: Examine Other Public Information Initiatives ................................................................................ 21
Tables
Table 1 – Summary of PPI Committee Meeting Dates .................................................................................. 3
Table 2 – Building Count by FEMA Flood Zone ............................................................................................. 7
Table 3 – Summary of Repetitive Loss Properties ........................................................................................ 7
Table 4 – NFIP Policy and Claims Data by Occupancy Type ........................................................................ 13
Table 5 – NFIP Policy and Claims Data by Flood Zone ................................................................................ 13
Table 6 – NFIP Policy and Claims Data Pre-FIRM ........................................................................................ 13
Table 7 – NFIP Policy and Claims Data Post-FIRM ...................................................................................... 14
Table 8 – Percentage of Buildings Insured .................................................................................................. 14
Table 9 – Flood Loss Estimates by Flood Zone ............................................................................................ 15
Table 11 – Existing Public Information Efforts ............................................................................................ 18
Table 12 – Messages and Desired Outcomes ............................................................................................. 20
Table 13 – PPI Projects and Initiatives ........................................................................................................ 23
Figures
Figure 1 – South Miami Special Flood Hazard Areas .................................................................................... 6
Figure 2 – Repetitive Loss Properties and FEMA Flood Zones ...................................................................... 8
Figure 3 – Flood Insurance Policies in Force ............................................................................................... 11
Figure 4 – Flood Insurance Policies and FEMA Flood Zones ....................................................................... 12
13
City of South Miami, FL Page 2
Program for Public Information
City of South Miami, Florida
Program for Public Information (PPI)
Background
The Community Rating System (CRS) is a part of the National Flood Insurance Program (NFIP) that provides
reductions to flood insurance premiums in participating communities. Communities participate in the
CRS by earning credit for participating in activities intended to manage floodplains, reduce flood risk, and
minimize flood vulnerability. Creating a Program for Public Information (PPI) to better inform the public
on a range of flood-related topics is one way that communities can earn CRS credit. The City of South
Miami (the “City”) has been an active participant of the CRS since 2013. The City is currently rated as a
Class 7 which rewards residents of the Special Flood Hazard Area (SFHA) with a 15 percent reduction in
their flood insurance premiums. Non-SFHA policies (Standard X Zone policies) receive a 5 percent
discount, and preferred risk policies receive no discount. To keep those discounts, communities must
continue to implement their programs and provide status reports to the NFIP each year.
A PPI is an ongoing effort to prepare, implement, and monitor a range of public information activities.
The objective of CRS credit for a PPI is to provide additional credit for comprehensive information
programs that are designed to meet local needs, involve local stakeholders, and are monitored, evaluated,
and revised to improve their effectiveness. The City has developed its PPI in accordance with the CRS
credit criteria found within Activity 330 of the 2017 CRS Coordinator’s Manual.
The City of South Miami, through various departments and in coordination with stakeholder groups and
outside agencies, has already prepared multiple outreach messages to educate the public on the hazards
associated with flooding. With advances in technology and greater familiarity with web-based services,
the City has realized that mailing information directly to property owners may not be the most effective
method to get certain messages across. The PPI planning process provided an opportunity for the City to
consider other options for disseminating messages about the flood hazard to the community.
The following document reviews the planning process used for the development of this PPI and details
the outreach strategies that comprise the City’s public information program.
14
City of South Miami, FL Page 3
Program for Public Information
Step 1: Establish a PPI Committee
A PPI should assess all the community’s needs for flood-related information and coordinate all the
resources that can deliver information. It should recommend a range of activities that convey information
to residents, businesses, tourists, school children, and other audiences in and around the community. It
should have an objective review of what is being done and how public information activities could be
improved. Therefore, a PPI needs to be developed by a committee that consists of members from both
inside and outside local government. The committee could be an existing committee, such as a mitigation
planning committee or advisory board, or a subcommittee of an existing group, as long as it meets the
membership criteria found within Activity 330.
1.1 Membership and Stakeholders
The PPI Committee’s membership must meet the following CRS criteria:
♦ There must be at least five people on the committee;
♦ There must be representation from the community’s floodplain management office;
♦ There must be representation from the community’s public information office (if one exists); and,
♦ At least half of the members must be from outside the local government (“stakeholders”).
The CRS encourages the inclusion of stakeholders that are outside the local government in planning and
conducting outreach projects. As outlined above, at least one-half of the members of the PPI committee
must be representatives from outside the local government. These could be members of the public,
representatives of key community organizations, and/or agencies and organizations that would likely
implement the recommended outreach projects.
The participants comprising the PPI Committee for the City were selected in accordance with the above
CRS criteria and included the following:
1. Marcus Lightfoot, South Miami Planning Department
2. Jane Tompkins, South Miami Planning Department
3. Darby Wagner, South Miami Police Department
4. Virginia Walsh, Miami-Dade Water & Sewer Department
5. Phil Lyons, Insource Insurance
6. Tom Byrne, EWM Commercial
7. Aracely Alicea, South Miami Neighbors, Inc.
Committee Meetings
The PPI committee met three times during the planning process to complete the outreach program.
During the planning process, the PPI Committee communicated through face-to-face meetings, email and
telephone conversations. The meeting dates and topics discussed are detailed below in Table 1.
Table 1 – Summary of PPI Committee Meeting Dates
Meeting Topic Meeting Date
PPI #1 Assessment of the community’s current public information needs and
overview of the PPI planning process
1/18/2018
1:30 – 2:30 p.m.
PPI #2
Assessment of the flood hazard, exposed buildings, flood insurance coverage,
and identification of target audiences and areas. Define outreach messages
and other potential outreach projects along with dissemination methods.
3/8/2018
1:30 – 2:30 p.m.
PPI #3 Review the Draft PPI 7/26/2018
1:30 – 2:30 p.m.
15
City of South Miami, FL Page 4
Program for Public Information
Goals for the PPI
The PPI committee developed three primary goals to guide the overall implementation of this document
to better educate the public about the flood risks affecting the City and how to protect themselves as well
as their homes and businesses from flood damage; and to understand the importance of obtaining and
maintaining flood insurance.
Goal 1: Recognize the risk associated with flooding and what individuals can do to reduce damage to
property and save lives.
Goal 2: Promote the purchase of flood insurance to ensure greater protection of property within the
City.
Goal 3: Increase the preparedness capability of the public to respond to and recover from flood events.
Step 2: Assess the Community’s Public Information Needs
The City of South Miami is located in Miami-Dade County in southeastern Florida and is part of the Miami
metropolitan area. As of 2015, according to the American Community Survey (ACS) 2011-2015 5-Year
Estimates, the population was 12,156. South Miami has a total land area of 2.3 square miles as well as
several canals totaling 0.04 square miles of water area. Based on this land area, the average population
density is 5,285 people per square mile. According to ACS 2011-2015 5-Year Estimates, the median age
in the City is 38.3. Approximately 6.9 percent of the population is under 5 years of age, and 11.8 percent
of the population is over 65 years of age. An estimated 48 percent of the population is Hispanic or Latino,
and over half of the population 5 years and over speak a language other than English at home.
The floodplains of South Miami consist of low lying areas adjacent to the City’s canals. The topography of
South Miami is extremely flat and sits at a low elevation. There are several small canals located within
the City of South Miami boundaries that discharge into the C-2 Snapper Creek Canal. The Snapper Creek
canal is maintained by the South Florida Water Management District (SFWMD) as a regional canal. The
small canals within the city boundaries are maintained by the City of South Miami Public Works
Department.
Floods can occur in South Miami at any time during the year. However, flooding is most likely during the
rainy season, which extends from June to October. According to data from the NOAA National Centers for
Environmental Information, the average annual precipitation in the Miami area from 1960 to 2018 is over
59 inches. However, as shown in the graph on the following page, in recent years the area has consistently
received more rainfall than this average, which may reflect a new normal. Thus, with greater rainfall
flooding may become an increasing issue in the City of South Miami.
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Source: NOAA National Centers for Environmental information, Climate at a Glance: U.S. Time Series, Precipitation, published February 2018,
retrieved on February 20, 2018 from http://www.ncdc.noaa.gov/cag/
Flooding along streams is due to prolonged heavy rainfall over the drainage area draining to the stream.
Flooding is more severe when the ground has been saturated due to previous heavy rainfall and a higher
ground water table. Due to the City’s low elevation and naturally high water table, drainage capacity can
become quickly overwhelmed in the City. Major storms affecting the South Miami area reported by the
Flood Insurance Study (FIS) for Miami-Dade County and NOAA’s National Centers for Environmental
Information (NCEI) include a tropical depression in October 1999, a tropical depression in October 2000.
Storms that have broadly affected areas of Miami-Dade County over the past 10 years include Tropical
Storm Fay (2008), Hurricane Ike (2008), Tropical Storm Bonnie (2010), Tropical Storm Isaac (2012),
Hurricane Sandy (2012), and Hurricane Irma (2017). Not only do hurricanes create floods, but they may
cause erosion along the banks of rivers and streams.
2.1 Delineate Target Areas
In order to develop an effective local outreach program that raises public awareness about flood related
issues, it is necessary to identify and assess the areas within the community that are considered to be
flood-prone. The PPI Committee identified the following target areas and concluded that outreach
projects should be directed to all properties (residential, commercial and public) within these areas:
Target Area #1: Special Flood Hazard Areas within the City
According to the FIS and Flood Insurance Rate Map (FIRM) prepared by FEMA, revised on September 11,
2009, approximately 23% of the City is located within a Special Flood Hazard Area (SFHA). Figure 1 reflects
the mapped flood insurance zones for the City.
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Figure 1 – South Miami Special Flood Hazard Areas
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City of South Miami, FL Page 7
Program for Public Information
Table 2 is a summary table that shows the building count and improved value of parcels by FEMA flood
zone. Based on this analysis, 950 improved parcels fall within the 1% annual chance floodplain for a total
value of $200,433,448. Additionally, there are 2,533 improved parcels outside of the SFHA with a value
of $1,038,266,876. Note: Improved parcels indicate that a structure is present; however, the structure
may or may not be insurable.
Table 2 – Building Count by FEMA Flood Zone
Flood Zone Total Building Count Improved Value
Zone AE 11 $307,000
Zone AH 939 $200,126,448
Zone X (unshaded) 2,533 $1,038,266,876
Total 3,483 $1,238,700,324
Source: Miami-Dade County GIS, FEMA DFIRM (09/11/09)
1Total value does not include land value.
Target Area #2: Repetitive Loss Areas
An analysis of repetitive loss was completed to examine the number of repetitive loss properties in
relation to FEMA flood zones and the extent to which these properties are insured. According to January
2017 NFIP records, there are 6 unmitigated repetitive loss properties with a total payment of $455,294.34.
However, two of these properties have since been mitigated. Of the remaining 6 repetitive loss
properties, only 33 percent are insured. Table 3 details FEMA flood zones, insurance coverage, and total
payment by property.
Table 3 – Summary of Repetitive Loss Properties
Flood
Zone
Mitigation Building Count Total Building
Payment
Total Content
Payment Total Paid Mitigated Unmitigated Insured Uninsured
X x x 114,056.92 40,476.09 154,533.01
AE x x 5,776.94 8,171.19 13,948.13
AE x x 12,538.81 951.52 13,490.33
A x x 8,401.69 2,853.28 11,254.97
X x x 35,011.70 0.00 35,011.70
AE x x 40,039.42 8,310.10 48,349.52
AE x x 12,028.64 0.00 12,028.64
AE x x 116,698.71 49,979.33 166,678.04
Total 2 6 2 6 $344,552.83 $110,741.51 $455,294.34 Source: NFIP Repetitive Loss Data, 2017
Properties categorized as repetitive loss properties have a greater need for flood protection. Since FEMA
wants communities to address their repetitive loss problems because of the large drain on the NFIP Fund,
the PPI committee wanted to take further action to specifically target repetitive loss areas for outreach.
The committee identified 4 repetitive loss areas within the City with a total of 47 properties. These
designated areas consist of repetitive loss properties, historical claims properties, and properties without
any past claims but with similar flood conditions to the repetitive loss and historical claims properties.
Figure 2 on the following page illustrates the location of the repetitive loss areas in relation to the mapped
floodplains. The details of the repetitive loss areas are included within the City’s Repetitive Loss Area
Analysis (RLAA).
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Figure 2 – Repetitive Loss Properties and FEMA Flood Zones
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City of South Miami, FL Page 9
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Target Area #3: X Zone & Shaded X Zone
Because floods can happen almost anywhere and outside of the 1% annual
chance flood or high risk Zones A/AE/AH, the PPI Committee wanted to make
sure that a focus of flood preparedness extended beyond the boundaries of
the SFHA. Specifically, the PPI committee wanted to focus flood outreach on
the residents and business owners near the moderate risk Shaded X flood
zone (500-yr floodplain) and within the low risk X Zone, where properties may still face flooding,
particularly from localized stormwater flooding. The mapped flood insurance zones for the City are shown
in Figure 1. The X Zone accounts for 8,231 acres in South Miami, totaling 62% of the City’s land area.
Target Area #4: Pre-FIRM Buildings
The PPI Committee recognized that most historical paid claims (60 of the 88 claims) have been made on
pre-FIRM structures, as detailed in Table 6 below. Pre-FIRM structures were built before the date of the
City’s first Flood Insurance Rate Map (FIRM) and therefore were constructed before flood hazard areas
and flood elevations were formally identified in the community. These structures were also not held to
construction standards laid out in the City’s floodplain regulations and as a result were likely not
constructed with flood protection in mind. The City of South Miami’s first FIRM was dated 9/29/1972. In
South Miami, 2,504 parcels contain structures built in 1972 or prior. This means that 71.5 percent of
parcels contain pre-FIRM buildings.
If pre-FIRM structures sustain flood damages that require substantial improvement as defined in the City’s
floodplain regulations, these structures must be brought up to the current flood protection standards.
However, these improvements are not otherwise required and are typically very costly. In the absence of
structural improvements to their buildings, residents and property owners of pre-FIRM buildings can
benefit from information on understanding their flood risk, protecting themselves, their families, and their
property, flood preparedness, flood protection, and how to build responsibly should they need to make
improvements.
Target Areas Summary
An analysis of the four target areas described above concluded the following which was considered in the
formulation of messages for the PPI:
1. The entire city and all flood zones are subject to flooding, and the PPI should strive to reach all
residents and businesses within the city, especially within the SFHA, which covers 23 percent of
the city’s total area.
2. Repetitive loss properties are distributed across flood zones with 25 percent of properties located
outside of the SFHA in Zone X. Only 33 percent of unmitigated repetitive loss properties are
insured.
3. There are 2533 buildings located within the Zone X flood zone with an estimated value of
$1,038,266,876. These property owners need to be made aware that they are subject to flood
risk and that flood insurance is available to them.
4. Pre-FIRM buildings account for 68 percent of all paid claims in the city.
26% of past flood
claims have been
made in X Zones.
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2.2 Assess Flood Insurance Coverage
One valuable source of information on flood hazards is current flood insurance data for active policies and
past claims. Flood insurance is required as a condition of federal aid for a mortgage or loan that is federally
insured for a building located in a FEMA flood zone. NFIP data for the City was analyzed to examine the
following points:
1. Where do active flood insurance policies exist?
2. Where have flood insurance claims been paid in the past?
3. How many buildings are exposed to the flood hazard versus how many buildings have coverage?
4. How does the average amount of coverage compare to the amount of expected flood damage
from the 100-yr flood?
Figure 3 on the following page depicts the location of active flood insurance policies as of January 2017.
Figure 4 shows those active policies in relation to FEMA flood zones and identifies general areas where
there are policy gaps geographically. General areas of policy gaps are circled in yellow on the map and
described below.
There are significant concentrations of polices within the AH Zone, but some gaps remain. Areas that
should be targeted for policy coverage increases include the south of the City along the C-2 Canal, areas
along S. Dixie Highway in the east of the city where flood claims have been made previous, areas along
the Ludlam Glade, Twin Lake, and Broad Canals, and areas in the north of the city within the SFHA.
Additionally, it is worth noting that that there are some Preferred Risk Policies throughout the Unshaded
X-Zone and the nearby Shaded X Zone directly east of the city, as detailed in the Flood Insurance data that
follows. These areas can also be targeted for increased coverage with Preferred Risk Policies.
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Figure 3 – Flood Insurance Policies in Force
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City of South Miami, FL Page 12
Program for Public Information
Figure 4 – Flood Insurance Policies and FEMA Flood Zones
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City of South Miami, FL Page 13
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South Miami has been a Regular participant in the NFIP since September 1972. The following tables reflect
NFIP policy and claims data for the City categorized by structure type, flood zone, Pre-FIRM and Post-
FIRM.
Table 4 – NFIP Policy and Claims Data by Occupancy Type
Occupancy
Number of
Policies in
Force
Total Premium Insurance in
Force
Number of
Closed Paid
Losses
Total of Closed
Paid Losses
Single Family 778 $395,300 $229,448,100 69 $867,547.64
2-4 Family 18 $8,349 $4,530,000 1 $52,283.90
All Other Residential 40 $15,025 $8,342,100 4 $13,627.43
Non Residential 8 $10,577 $4,489,500 14 $288,905.17
Total 844 $429,251 $246,809,700 88 $1,222,362.00
Source: FEMA Community Information System as of 12/31/2017
Note: Data available by occupancy type is incomplete, as the total number of policies in force as of 12/31/2017 was 883. Loss data is accurate.
Table 5 – NFIP Policy and Claims Data by Flood Zone
Flood Zone
Number of
Policies in
Force
Total Premium Total Coverage
Number of
Closed Paid
Losses
Total of Closed
Paid Losses
A01-30 & AE Zones 182 $130,565 $50,462,100 58 $650,438.06
A Zones 2 $3,102 $574,000 2 $2,580.62
AO Zones 0 $0 $0 0 $0.00
AH Zones 462 $223,688 $132,031,900 5 $61,658.02
AR Zones 0 $0 $0 0 $0.00
A99 Zones 0 $0 $0 0 $0.00
V01-30 & VE Zones 0 $0 $0 0 $0.00
V Zones 0 $0 $0 0 $0.00
D Zones 0 $0 $0 0 $0.00
B, C & X Zone
Standard 15 $12,269 $4,527,400 10 $202,277.06
Preferred 222 $112,535 $75,905,000 13 $305,410.38
Total 883 $482,159 $263,500,400 88 $1,222,363.00
Source: FEMA Community Information System as of 12/31/2017
Table 6 – NFIP Policy and Claims Data Pre-FIRM
Flood Zone
Number of
Policies in
Force
Total Premium Total Coverage
Number of
Closed Paid
Losses
Total of Closed
Paid Losses
A01-30 & AE Zones 99 $79,717 $28,110,500 41 $404,241.85
A Zones 1 $1,353 $224,000 2 $2,580.62
AO Zones 0 $0 $0 0 $0.00
AH Zones 369 $182,957 $104,298,000 1 $48,471.95
AR Zones 0 $0 $0 0 $0.00
A99 Zones 0 $0 $0 0 $0.00
V01-30 & VE Zones 0 $0 $0 0 $0.00
V Zones 0 $0 $0 0 $0.00
D Zones 0 $0 $0 0 $0.00
B, C & X Zone
Standard 12 $8,783 $3,327,400 7 $114,981.46
Preferred 141 $71,575 $47,010,000 9 $234,604.48
Grand Total 622 $344,385 $182,969,900 60 $804,877.00
Source: FEMA Community Information System as of 12/31/2017
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Table 7 – NFIP Policy and Claims Data Post-FIRM
Flood Zone
Number of
Policies in
Force
Total Premium Total Coverage
Number of
Closed Paid
Losses
Total of Closed
Paid Losses
A01-30 & AE Zones 83 $50,848 $22,351,600 17 $246,196.21
A Zones 1 $1,749 $350,000 0 $0.00
AO Zones 0 $0 $0 0 $0.00
AH Zones 93 $40,731 $27,733,900 4 $13,186.07
AR Zones 0 $0 $0 0 $0.00
A99 Zones 0 $0 $0 0 $0.00
V01-30 & VE Zones 0 $0 $0 0 $0.00
V Zones 0 $0 $0 0 $0.00
D Zones 0 $0 $0 0 $0.00
B, C & X Zone
Standard 3 $3,486 $1,200,000 3 $87,295.60
Preferred 81 $40,960 $28,895,000 4 $70,805.90
Grand Total 261 $137,774 $80,530,500 28 $417,483.00
Source: FEMA Community Information System as of 12/31/2017
Table 6 shows that pre-FIRM buildings make up the majority of the City’s insured properties, accounting
for 70 percent of all active policies and 68 percent of all paid claims.
Table 8 compares the policies in force with the number of buildings located within each flood zone and
identifies the percent of buildings insured.
Table 8 – Percentage of Buildings Insured
Flood Zone Number of Policies
in Force Number of Buildings % Insured
A01-30 & AE Zones* 182 11 100.0%*
A Zone* 2 0 n/a
AH Zone 462 939 49.2%
B, C & X Zone 237 2,533 9.4%
Total 883 3,483 25.4%
Source: FEMA Community Information System as of 05/31/2017
*FEMA CIS data lists active policies in the A Zone, however there is no mapped A Zone in the City of South Miami. Additionally, 182 policies are
listed in the AE Zone, yet 89 of these policies are located outside the mapped boundaries of the City. An analysis of parcel data indicated that
only 11 buildings are located in the AE Zone. These discrepancies are likely due to the fact that many properties listed with active policies under
the City’s community number are actually located outside of the City’s official boundaries.
The notable statistic in Table 8 is that while there are 3,483 buildings located within the 1-percent-annual-
chance flood zone, only 25.4% of these buildings carry an active flood insurance policy. Furthermore, only
9.4% of buildings within the X Zone are insured, but flooding is not limited to the 100-yr flood zones as
evidenced by the fact that 26.1% of paid claims were made in the B, C, and X Zones, and two repetitive
loss are in Zone X.
It should be noted that active policies listed for the City of South Miami do not all have addresses located
within the City of South Miami’s boundaries. Therefore, the above estimates for the percent of buildings
insured in each zone are inflated due to the inclusion of policies located outside the City limits.
Table 9 compares number of buildings present, number of policies in force, total coverage and a
calculation of loss estimate values for the 100-year flood. Losses were estimated using a flood depth of
1.6 feet, which is the average flood depth for a 100-year flood across the entire SFHA. Therefore, this
analysis may overestimate losses for some areas of the City and underestimate losses for others, but it is
an average approximation for loss across the entire SFHA. Using the U.S. Army Corps of Engineers’ catalog
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City of South Miami, FL Page 15
Program for Public Information
of residential depth-damage functions, for a 1.6-foot flood depth an estimated damage of 19.9 percent
was applied to all structures. Note that this loss estimate is for a modeled 1-percent annual chance flood
and therefore available data did not include any flooding in B, C, or X Zones. However, these areas are not
without flood risk; a flood greater than the modeled 1-percent annual chance flood would likely cause
damages in some of these areas.
Table 9 – Flood Loss Estimates by Flood Zone
Flood Zone Number of
Buildings
Number of
Policies in Force Total Value1 Total Coverage Loss Estimate
A01-30 & AE Zones 11 182 $307,000 $50,462,100 see total3
A Zone 0 2 $0 $574,000 $0
AH Zone 939 462 $200,126,448 $132,031,900 see total3
B, C & X Zone2 2,533 237 $1,038,266,876 $80,432,400 $0
Total 3,483 883 $1,238,700,324 $263,500,400 $31,900,666
Source: Miami-Dade County GIS, FEMA DFIRM (09/11/09)
1Total value is based on improved parcel value and does not include land value.
2Loss estimates were based on flood depths for the 1-percent annual chance floodplain, so they could not be calculated for the B, C, and X Zones.
3Flood loss estimates were compiled for the entire SFHA and are not available by zone.
An analysis of existing flood insurance coverage for Zones AE and AH shows that total building coverage
exceeds the loss estimate for the 100-yr flood zone. However, this insurance coverage figure is inflated by
the inclusion of policies for properties located outside the mapped boundaries of the City of South Miami.
Moreover, this statistic does not take into account the large number of uninsured proprieties in the City
(74.6%) that would have no coverage in the event of a flood loss. Therefore, there is a need to increase
the flood insurance coverage in the City by increasing the number of policyholders. This assessment is
further supported by a visual analysis of policy distribution throughout the City. There are many coverage
gaps within the Zone AH flood zone toward the north of the City and along the canals the run through the
center of the City.
Additionally, while building coverage appears adequate, there may be a need to increase contents
coverage, particularly if many residents are renters. An analysis of NFIP data through January 2017
showed active policies with building contents coverage totaling $56,937,600. Nearly 14% of current active
policies do not include contents coverage, and only 19 of the 824 active policies in the community are
contents-only coverage.
Insurance Assessment Conclusions:
1. 25.4% of buildings across all flood zones are covered by a flood insurance policy; therefore, 74.6%
are not.
2. Only 9.4% of the buildings in the X Zones have a flood insurance policy and 93.7% of those policies
are preferred risk policies. However, buildings in the X Zone account for 26.1% of losses.
3. A higher percentage of buildings located in the AE and AH Zone are insured as compared to the
entire floodplain.
Insurance Assessment Recommendations:
1. Continue to encourage property owners in Zone AH to hold a flood insurance policy, as these
structures are at the highest risk for flooding.
2. Encourage the purchase of Standard or Preferred Risk X Zone policies. Current policy holdings only
cover 9.4% of buildings and 7.7% of the total building value in the X Zone.
3. Encourage the purchase of contents coverage for renters and homeowners who currently only
have building coverage.
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Repetitive Flooding: An analysis of repetitive loss was completed to examine the number of insured
repetitive loss properties against FEMA flood zones. According to 2017 NFIP records, there are 8
unmitigated repetitive loss properties with a total payment of $455,294.34. Of these repetitive loss
properties, only 25 percent are insured and none have been mitigated. Table 3 details FEMA flood zones,
insurance coverage, and total payment by property.
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2.3 Determine Target Audiences
According to the 2016 American Community Survey 5-Year Estimates, of the 4,194 occupied housing units
in the city, 60 percent are owner-occupied while 40 are renter-occupied. Homeowners may be more likely
than renters to make structural improvements or investments in their homes to protect themselves from
flooding. It will therefore be important to balance outreach on flood protection measures with
information on how to know your flood risk, prepare for flooding, and protected yourself and your family
from flooding. As residents do purchase homes, it is important to ensure that those involved in the
process, such as real estate, lending, and insurance companies and real estate attorneys have information
on flood risk and are able to advise their clients accordingly.
Of South Miami’s 12,207 residents, 51.2% are Hispanic or Latino. Of residents 5 years of age and over,
50.7 percent speak a language other than English at home. Over 44 percent of residents speak Spanish
and 36.5% of those Spanish speakers speak English “less than ‘very well”. It will be important to ensure
that all flood topics and messages are available in Spanish translations for this segment of the population.
These social and economic factors were considered by the PPI committee in identifying target audiences
and ensuring that the right messages, tools, and resources were used to overcome obstacles. The
committee also considered known flooding problems, such as localized stormwater flooding, and the
already identified target areas in order to target audiences for outreach. The committee recognized that
messages would need to be distributed in different forms and using different sources in order to reach all
target audiences. The following groups have been identified as target audiences who need special
messages on flood protection:
Target Audience #1: Homeowners and Neighborhood Associations
Homeowners associations and neighborhood associations have access to residents of entire
neighborhoods and often host neighborhood events. Educating and partnering with this audience would
be an efficient way to reach large groups of residents at one time.
Target Audience #2: Spanish Speaking Population
With over a third of the population speaking Spanish and over a third of those Spanish-speakers having a
low proficiency in English, the PPI committee recognized that providing Spanish materials and messaging
targeted toward the Spanish-speaking population will ensure that this large portion of the population
does not miss important flood-related information due to a language barrier.
Target Audience #3: Landscapers
Stormwater flooding has been a consistent problem in the city. Landscapers frequently deal with lawn
debris and can affect the city’s drainage system by sweeping vegetation/debris into nearby storm drains
which clogs the system and causes stormwater to back-up and overflow into the surrounding area.
Ensuring that landscapers understand this problem and know the proper way to dispose of lawn waste
can have a large impact on keeping the drainage system clear.
Target Audience #4: Real Estate, Lending and Insurance Companies and Real Estate Lawyers
These groups play a key role in conveying information about flood insurance to homebuyers and
homeowners. The PPI Committee will make sure this group is informed and equipped with the tools
needed to convey flood risk and flood insurance information to residents.
29
City of South Miami, FL Page 18
Program for Public Information
2.4 Inventory of Other Public Information Efforts
A key part of developing a public information program is becoming aware of other public information
activities targeted at City residents. The information in Table 11 came from past projects, staff research,
and PPI Committee members. Knowing what messages are currently reaching the residents of the City is
essential in determining what types of projects or messages are effective, which ones may need to be
revised, and what new projects are necessary to encourage residents and businesses to adopt behaviors
to protect their property and their lives and to make the City more resilient.
Table 10 – Existing Public Information Efforts
Organization Project Subject Matter Frequency
Public Works
& Engineering
Flood Presentation run on Channel 77 local TV Various flood-related
topics Year-Round
Public Works
& Engineering
Website Various flood-related
topics Year-Round
Planning &
Zoning
Brochures and other flood information available
at public buildings
Various flood-related
topics Year-Round
Miami-Dade
Public Library
Various Publications Various flood-related
topics Year-Round
Miami-Dade
County
website
Website Various flood-related
topics Year-Round
Florida
Division of
Emergency
Management
Website and Various Publications Hurricane Preparedness,
Response, Recovery and
Mitigation and various
flood-related topics and
brochures, Get a Family
and Business Plan
Year-Round
Florida –
Ready.Gov
Website Hurricane Preparedness,
Preparing Your Home,
After a Hurricane,
Hurricane Plan, Flood
Safety, Flood
Preparedness, Flood Plan,
Flood Insurance
Year-Round
In addition to the above-listed project, the City of South Miami is also working to encourage
homeowners and developers to use Low Impact Development (LID) to reduce stormwater runoff to the
drainage system. LID techniques are stormwater management practices that help to capture, store, and
slowly infiltrate stormwater on site in order to reduce runoff to adjacent properties or to the
stormwater system. Examples of LID techniques include rain barrels, permeable pavers, drainage swales.
30
City of South Miami, FL Page 19
Program for Public Information
Examples of Existing Outreach Projects
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City of South Miami, FL Page 20
Program for Public Information
Step 3: Formulate Messages
After reviewing the Community Needs Assessment, the PPI Committee reviewed the existing outreach
projects and their dissemination methods and developed the following priority messages. Table 12
summarizes each message and the desired outcome. Topics A through F are the CRS Activity 330 Priority
Topics and Topics G through J are the additional topics which were identified by the PPI Committee.
The 10 topics identified below are covered by various projects which are listed in Table 13. In addition,
the four Target Areas and four Target Audiences are addressed through the projects as well.
Table 11 – Messages and Desired Outcomes
Topic Message Outcome(s)
A. Know your
flood hazard
1. Your property is subject to flooding Increase number of FIRM inquires
2.Your property is in a repetitively flooded area Reduce future repetitive loss properties
3.Don’t drive through flooded streets (know where
to drive and where not to drive)
Reduce damages to vehicles, emergency
rescues, and responders
B. Insure your
property
1. You need to buy flood insurance Increase number of flood insurance
policies
2.Your homeowner’s policy does not cover flood
damage
Increase number of flood insurance
policies
3.Buy renters contents insurance to protect your
valuables from flood damage
Reduce damage to contents
C. Protect
yourself and
your family
1.Turn around don’t drown Reduce rescues and deaths
2.Know the flood warning signals Reduce rescues and deaths
D. Protect your
property
from the
hazard
1.Elevate HVAC exterior units Reduce number of flood damaged HVAC
units
2.Don’t begin work without proper permits Reduce red tag violations
3.Don’t throw trash or debris in streams, channels
or open bodies of water
Reduce pollution and overbank flow
4.Grant monies are available to help elevate your
home
Increase financial opportunities
E. Build
responsibly
1.Get a permit before you start construction Reduce citations
2.Know the substantial damage rules Reduce citations
3.Keep areas open (setbacks) between homes and
property lines
Maintain proper drainage
F. Protect
natural
floodplain
functions
1.Don’t dump in storm drains Improve water quality
2.Report erosion control measures not working Contain erosion on construction sites
3.Don’t disturb natural floodplain areas Reduce grading, fill, and earth
movement
G. Hurricane
Preparedness
1. Prepare a safety checklist Protect family and reduce damage
2. Prepare an emergency supply kit Protect family
32
City of South Miami, FL Page 21
Program for Public Information
Topic Message Outcome(s)
H. General
Preparedness
1.Identify and document your personal belongings Reduce delays in receiving insurance
payments
2. Prepare emergency flood kit & plan Save important insurance, real estate,
and other important documents,
pictures, etc. and know how to contact
other family members
I. LID
Techniques
1. Install Low Impact Development (LID)
techniques on your property Reduce runoff to stormwater system
2. Reduce impervious surface on your
property Reduce runoff to stormwater system
J. You should
buy flood
insurance in
low risk
zones
1. Buy flood insurance outside of SFHA in X-Zone or
C-Zone
Increase number of flood insurance
policies
2. Buy lower cost Preferred Risk Policies (PRP) to
protect your home
Increase number of flood insurance
policies in the X-Zone (Peace of mind
coverage)
Step 4: Identify Outreach Projects to Convey the Messages
The overall strategy is to make information available to target audiences in a manner that will encourage
each audience to adapt behaviors to improve preparedness and decrease future flood damage. The PPI
Committee identified 14 existing and new projects and initiatives that would be implemented during
2018/2019. These projects are further organized by target area, audience and message in Table 13.
In addition to projects that are implemented every year, the PPI Committee recommends Flood Response
Projects which are projects that will be implemented during and after a flood. These projects are drafted
and made ready for production and dissemination after a flood warning. These projects are listed at the
end of Table 13.
Existing public outreach efforts are identified in Section 2.4. New projects identified by the PPI Committee
include:
• Target the SFHA with an updated flood protection brochure covering all 10 flood-related topics
including the 6 CRS priority topics.
• Target properties in repetitive loss areas with an updated flood protection brochure.
• Meet with homeowners’ and neighborhood associations to discuss the 10 flood-related topics,
including the 6 CRS priority topics.
Step 5: Examine Other Public Information Initiatives
The PPI Committee and City staff worked together to identify other Public Information Initiatives (PII)
which provide additional information to citizens in the city and to improve access to information and
services provided by the City. These PII projects are listed at the bottom of Table 13. These other public
information initiatives include:
Activity 320: The City will continue to provide information on areas that are at risk to flooding. The City
will also publicize Activity 320 on its updated website to encourage more map inquiry requests from the
33
City of South Miami, FL Page 22
Program for Public Information
public. The service is already publicized annually in a community-wide outreach brochure. It will be
mentioned during HOA outreach. See PII# 1 on page 28.
Activity 350: The City will update its website to provide information on each of the six CRS Priority
Topics as well as the four Additional Topics developed by the community. The updated website will also
include links to additional flood awareness and preparedness resources, including Floodsmart.gov, Miami-
Dade County Emergency Management, Florida Division of Emergency Management, and FEMA. See PII #2 on page
28.
Activity 360: The City provides one-on-one advice about property protection and will make site visits to
assess a property owner’s site-specific flood conditions. This service will continue to be offered and will
be publicized on the City’s website and during HOA meeting outreach to increase requests for assistance
by public. See PII# 3 on page 28.
Step 6: Implement, Monitor and Evaluate the Program
6.1 Adoption: This document will become effective when it is adopted by the City Commission.
6.2 Evaluation: The PPI Committee along with City staff will monitor the projects as they are developed,
as well as the results. They will record inputs from PPI Committee members and suggestions from other
City employees and stakeholders participating in the activities. That input will be sent by e-mail to
committee members for consideration and evaluation.
The PPI Committee will meet once per year to review the implementation of these projects and initiatives.
At that time, the status of the projects will be explained and progress toward the outcomes will be
discussed. The Committee will recommend to the appropriate City offices and the stakeholders who
implement projects whether the projects should be changed or discontinued. The Committee will meet
and review the outcomes of each individual activity to change, add, or approve them. Table 13 will be
revised as needed. A report will be submitted to the City Commission explaining the annual changes to
the PPI – projects, messages, and outcomes. The outcomes and revisions will be submitted as part of
the City’s annual recertification package to the Community Rating System and submitted to the City
Commission for their review and consideration.
34
City of South Miami, FL Page 23
Program for Public Information
Table 12 – PPI Projects and Initiatives
Target Area /
Audience(s)
Topic(s)
(See Table 8)
Message(s)
(See Table 8) Project(s) Assignment Schedule Stakeholder
Outreach Projects
Target Area #1:
Special Flood
Hazard Area
(SFHA)
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic G Hurricane Preparedness
Topic H General Preparedness
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Don’t dump in storm drains
• Grant monies are available to help
elevate your home
• Prepare a safety checklist
• Identify and document your
personal belongings
• Install LID techniques on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #1 Updated Flood Protection Brochure will be mailed to
all property owners in SFHA annually
Planning & Zoning
Department July N/A
OP #2 Updated Flood Protection Brochure placed at 4
different locations: City Hall, the Public Works &
Engineering Department, the Parks & Recreation
Department, and the public library
Planning & Zoning
Department Year-Round N/A
OP #3 Provide NFIP brochures on benefits of flood
insurance at 4 different locations: City Hall, the Public
Works & Engineering Department, the Parks & Recreation
Department, and the public library
Planning & Zoning
Department Year-Round
FEMA (NFIP)/Real
Estate Agents,
Lenders,
Insurance Agents
OP #4 Participate in the annual Hurricane Expo to provide
information to residents on flood risk, flood insurance,
property protection, preparedness, and other related topics
Planning & Zoning
Department Annually N/A
Topic A Know Your Flood Hazard
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
• Your property is subject to flooding
• Elevate exterior HVAC units
• Keep areas open between homes
and property lines
OP #5 Informational brochures educating homeowners and
HVAC contractors on the need to elevate HVAC units for
flood protection available at 2 different locations: City Hall
and the Public Works & Engineering Department
Building
Department Year-Round N/A
OP #6 Maintain Copies of Substantial Damage rules and
regulations (flyer) at 2 different locations: City Hall and the
Public Works & Engineering Department
Building
Department Year-Round N/A
Target Area #2:
Repetitive Loss
Properties/Areas
Topic A Know Your Flood Hazard
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
OP #3 also applies to this Target Area. Planning & Zoning
Department Year-Round FEMA (NFIP)
35
City of South Miami, FL Page 24
Program for Public Information
Target Area /
Audience(s)
Topic(s)
(See Table 8)
Message(s)
(See Table 8) Project(s) Assignment Schedule Stakeholder
Outreach Projects
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Get permit before you start
construction
• Don’t dump in storm drains
• Install LID techniques on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #4 also applies to this Target Area. Planning & Zoning
Department Annually N/A
OP #7 Updated Flood Protection Brochure will be mailed
annually to all property owners in Repetitive Loss Areas
Planning & Zoning
Department Year-Round N/A
OP #8 Place no dumping signs on top of drainage inlets
Public Works &
Engineering
Department
Year-Round Landscapers
Target Area #3:
Zone X
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic G Hurricane Preparedness
Topic H General Preparedness
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Your property is in a repetitively
flooded area
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Don’t dump in storm drains
• Identify and document your
personal belongings
• Reduce impervious surface on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #3 also applies to this Target Area. Planning & Zoning
Department Year-Round FEMA (NFIP)
OP #9 Give presentations to 2 homeowners/neighborhood
associations or resident groups annually to distribute and
discuss the Flood Protection Brochure as well as flood risk
(including localized stormwater flooding, the dangers of
flooding in low-lying areas, “turn around don’t drown”),
insurance options, property protection, and where to find
additional information in City Hall and on the City’s website.
Planning & Zoning
Department, Parks
& Recreation
Department
Bi-Annually
South Miami
Neighbors, Inc.,
Rotary Club
OP #10 Informational brochure to advise homeowners and
landscapers not to blow grass clippings or leaves into storm
drains available at 4 different locations: City Hall, the Public
Works & Engineering Department, the Parks & Recreation
Department, and the public library
Public Works &
Engineering
Department
Year-Round N/A
OP #11 Update presentation for Channel 77 local news to
include all 10 topics and continue to broadcast regularly or
at least one topic per month for 10 months
Public Works &
Engineering
Department
Year-Round
36
City of South Miami, FL Page 25
Program for Public Information
Target Area /
Audience(s)
Topic(s)
(See Table 8)
Message(s)
(See Table 8) Project(s) Assignment Schedule Stakeholder
Outreach Projects
Target Area #4:
Pre-FIRM
Properties
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Your property is in a repetitively
flooded area
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Reduce impervious surface on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #12 Information on importance of avoiding flood
insurance policy lapse for pre-FIRM structures will be shared
on the City’s Facebook page.
Planning & Zoning
Department Annually N/A
Homeowners/
Neighborhood
Associations
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic G Hurricane Preparedness
Topic H General Preparedness
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Don’t dump in storm drains
• Identify and document your
personal belongings
• Reduce impervious surface on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #9 also applies to this Target Audience.
Planning & Zoning
Department, Parks
& Recreation
Department
Bi-Annually
South Miami
Neighbors, Inc.,
Rotary Club
Spanish
Speaking
Population
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
OP #13 Spanish version of updated Flood Protection
Brochure will be made available in City Hall
Planning & Zoning
Department Year-Round N/A
37
City of South Miami, FL Page 26
Program for Public Information
Target Area /
Audience(s)
Topic(s)
(See Table 8)
Message(s)
(See Table 8) Project(s) Assignment Schedule Stakeholder
Outreach Projects
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic G Hurricane Preparedness
Topic H General Preparedness
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Get permit before you start
construction
• Don’t dump in storm drains
• Prepare a safety checklist
• Identify and document your
personal belongings
• Install LID techniques on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #14 Spanish version of NFIP brochures on benefits of
flood insurance and that insurance can be purchased in an X
Zone will be made available at 4 different locations: City
Hall, the Public Works & Engineering Department, the Parks
& Recreation Department, and the public library
Planning & Zoning
Department Year-Round FEMA (NFIP)
Real Estate,
Lending, and
Insurance
Companies, and
Real Estate
Lawyers
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic J Anyone Can Buy Flood
Insurance
• Your property is subject to flooding
• You need flood insurance
• Renters should protect contents
with flood insurance
• Lower cost Preferred Risk Policies
(PRP) are available
OP #3 also applies to this Target Audience. Planning & Zoning
Department Year-Round
FEMA (NFIP), Real
Estate Agents,
Lenders,
Insurance Agents,
Real Estate
Lawyers
Landscapers
Topic A Know Your Flood Hazard
Topic D Protect Your Property
from the Hazard
Topic F Protect Natural
Floodplain Functions
• Your property is subject to flooding
• Don’t throw trash or debris in
streams, channels or open bodies
of water
• Don’t dump in storm drains
OP #8 also applies to this Target Audience.
Public Works &
Engineering
Department
Year-Round Landscapers
OP #10 also applies to this Target Audience.
Public Works &
Engineering
Department
Year-Round Homeowners
Associations
38
City of South Miami, FL Page 27
Program for Public Information
Target Area /
Audience(s)
Topic(s)
(See Table 8)
Message(s)
(See Table 8) Project(s) Assignment Schedule Stakeholder
Outreach Projects
Entire
Community
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic G Hurricane Preparedness
Topic H General Preparedness
Topic I LID Techniques
Topic J Anyone Can Buy Flood
Insurance
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Don’t dump in storm drains
• Grant monies are available to help
elevate your home
• Prepare a safety checklist
• Identify and document your
personal belongings
• Install LID techniques on your
property
• Lower cost Preferred Risk Policies
(PRP) are available
OP #15 Work with the South Miami News to provide
outreach on one of the 6 CRS Priority Topics or 4 Additional
Topics each month.
Planning & Zoning
Department Year-Round N/A
Flood Response Projects
Flooded
property owners
and residents
SFHA
Repetitive Loss
Areas
Homeowners
Associations
Spanish Speaking
Population
Topic C Protect Yourself and Your
Family
Topic B Insure Your Property
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic I Hurricane Preparedness
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Flood insurance is not just for the
SFHA
• Grant monies are available to help
elevate your home
• Know the substantial damage rules
• Keep areas open (setbacks)
between homes and property lines
Don’t begin work without a proper
permit
FRP #1 Provide “After a Flood: The First Steps” brochure to
flooded property owners which provides information on the
dangers of flood water, listen for local warnings, don’t drive
through flooded streets, stay healthy (emotional stress),
and cleaning up and repairing your home
Planning & Zoning
Department
Ready to go
before and
after a flood
FEMA and
American Red
Cross
FRP #2 Provide copies of “Repairing your flooded home”
FEMA 234 publication to flooded property owners which
provides information on protecting your home from further
damage, getting organized, drying out your flooded home,
restoring utilities, clean up, rebuilding and preparing for the
next flood.
Planning & Zoning
Department
Ready to go
before and
after a flood FEMA and
American Red
Cross
FRP #3 Provide information on the City’s Substantial
Damage rules
Planning & Zoning
Department
Ready to go
before and
after a flood
N/A
39
City of South Miami, FL Page 28
Program for Public Information
Target Area /
Audience(s)
Topic(s)
(See Table 8)
Message(s)
(See Table 8) Project(s) Assignment Schedule Stakeholder
Flood Response Projects
continued from
previous continued from previous continued from previous
FRP #4 Provide information on the need for a building
permit on the City’s website and in local news
Planning & Zoning
Department
Ready to go
before and
after a flood
N/A
FRP #5 Promote the availability and benefits of flood
insurance on the City’s Website and in local news
Planning & Zoning
Department
Ready to go
before and
after a flood
N/A
FRP #6 Provide FEMA Increased Cost of Compliance
Brochure
Planning & Zoning
Department
Ready to go
before and
after a flood
N/A
FRP # 7 Flood Protection Brochure in OP#1 copies available
to handout before, during and after a flood
Planning & Zoning
Department
Ready to go
before and
after a flood
N/A
FRP # 8 Homeowner’s guide to cleaning up mold. Planning & Zoning
Department
Ready to go
before and
after a flood
N/A
Public Information Initiatives
All City of South
Miami Residents
Topic A Know Your Flood Hazard
Topic B Insure Your Property
Topic C Protect Yourself and Your
Family
Topic D Protect Your Property
from the Hazard
Topic E Build Responsibly
Topic F Protect Natural
Floodplain Functions
Topic G General Preparedness
Topic H Anyone Can Buy Flood
Insurance
Topic I Hurricane Awareness
Topic J Flood Education
• Your property is subject to flooding
• Don’t drive through flooded streets
• You need flood insurance
• Renters should protect contents
with flood insurance
• Elevate exterior HVAC units
• Get permit before you start
construction
• Don’t dump in storm drains
• Grant monies are available to help
elevate your home
• Prepare a safety checklist
• Identify and document your
personal belongings
• Lower cost Preferred Risk Policies
(PRP) are available
PII #1 Publicize the Map Information Service (CRS Activity
320) on the updated Flood Brochure (OP# 1), on the
enhanced website (PII# 3), and when speaking to
Homeowners Associations (OP #9)
Planning & Zoning
Department Year-Round N/A
PII #2 Enhance website (Activity 350) to include updated
information on the 6 Priority and 4 additional topics, and
links to Floodsmart.gov, Miami-Dade County Emergency
Management, Florida Division of Emergency Management,
and FEMA
Public Works &
Engineering
Department
Update
Annually FDEM and FEMA
PII #3 Continue to provide site visits and property
protection advice (CRS Activity 360 PPA & PPV), and
publicize this service on the City’s website and when
speaking to Homeowners Associations (OP #9)
Public Works &
Engineering
Department
Year-Round N/A
40
City of South Miami, FL Page 29
Program for Public Information
End of Report
41