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Res No 111-21-15731
RESOLUTION NO: 111-21-15731 A Resolution authorizing the City Manager to enter into a multi -year contract for citywide SIP phone service with AireSpring for a term not to exceed three (3) consecutive years. WHEREAS, the City is looking to keep pace with all technological advances and reduce costs, including the area of communication/telephone in which the City's phone service currently uses a Session Initiation Protocol (SIP) which is a way to deliver voice via the Internet and; WHEREAS.. SIP is a telephony networking protocol (much like other network protocols such as HTTP and SMTP); therefore, it's a network technology rather than a legacy telephone technology and; WHEREAS, the City's current contract with Windstream for phone service expires February 2022 therefore, the City requested quotes for SIP phone service from three service providers listed below and; PER SESSION BORDER THREE - PROVIDER MONTH ANNUAL CONTROLLER (SBC) YEAR TOTAL AireSpring $967.80 $11,613.60 included with Quote $34,840.80 WINDSTREAM $981.27 $11,775.24 Included with Quote $35,325.72 AT&T $1,234.94 $14,819.28 1 Included with Quote $44,457.84 WHEREAS the City is recommending the low bidder, Airespring for the award and furthermore, Miami -Dade County ITD reviewed the system configuration proposed by Airespring from a connectivity and firewall perspective and agrees with the City's recommendation and; WHEREAS, Airstream will provide, a no -charge, a dedicated SIP circuit for bandwidth for the City's phone system and will also deploy a VeloCloud device (SD - WAN) providing the City redundancy for the phone system and internet. WHEREAS, the VeloCloud manages the traffic and sends it through the best route and if one of the two circuits fails it will automatically failover to the other circuit thereby providing redundancy in the event a circuit fails and; WHEREAS, over the past year, the City's current phone service experienced internment outages, dropped calls and poor voice quality and while circuits and other Pagel of 2 Agenda Item No:14. City Commission Agenda Item Report Meeting Date: September 7, 2021 Submitted by: Steven Kulick Submitting Department: Procurement Division Item Type: Resolution Agenda Section: Subject: A Resolution authorizing the City Manager to enter into a multi -year contract for citywide SIP phone service with AireSpring for a term not to exceed three (3) consecutive years. 3/5 (City Manager -Procurement Dept.) Suggested Action: Attachments: CM —Memo —Ai reSpri ng—SI P—Contract-8.17.2l.docx v2Resolution Airespring SIP.docx Copy of Final Proposal-1123569979-147262-246275.xisx CSM 1123626486-001-MC-149263-249317-AIRE131-F-E 100-3-Year.docx Diagram City S Miami.pdf South?M iami THE CITY OF PLEASANT LIVING To: [ .9 DATE: CITY OF SOUTH MIAMI OFFICE OF THE CITY MANAGER INTER -OFFICE MEMORANDUM The Honorable Mayor & Members of the City Commission Shari Kamali, City Manager August 17, 2021 SUBJECT: A Resolution authorizing the City Manager to enter into a multi -year contract for citywide SIP phone service with AireSpring for a term not to exceed three (3) consecutive years. BACKGROUND: The City is looking to keep pace with all technological advances and reduce costs, and this includes the area of communication/telephone. The City's phone service currently uses a Session Initiation Protocol (SIP) which is a way to deliver voice via the Internet. SIP is a telephony networking protocol (much like other network protocols such as HTTP and SMTP); therefore, it's a network technology rather than a legacy telephone technology. The City's current contract with Windstream for phone service expires February 2022. Therefore, the City requested quotes for SIP phone service from the following service providers: PER SESSION BORDER' THREE - PROVIDER MONTH ANNUAL CONTROLLER (SBC) YEAR TOTAL AireSpring $967.80 $11,613.60 Included with Quote $34,840.80 WINDSTREAM $981.27 $11,775.24 Included with Quote $35,325.72 AT&T $1,234.94 $14,819.28 Included with Quote $44,457.84 Note: The quotes do not include appliable communication taxes, estimated at $300 per month 2 CITY OF SOUTH MIAMI South?Miami OFFICE OF THE CITY MANAGER THE CITY OF PLEASANT LIVING INTER -OFFICE MEMORANDUM The City is recommending the low bidder, Airespring for the award. Furthermore, Miami -Dade County ITD reviewed the system configuration proposed by Airespring from a connectivity and firewall perspective and agrees with the City's recommendation. AireSpring's quote includes a Session Border Controller (SBC) which is a device regularly deployed in Voice over Internet Protocol (VoIP) networks to exert control over the signaling and media streams involved in setting up and conducting telephone calls or other interactive media communications. Airstream will provide, at no -charge, a dedicated SIP circuit for bandwidth for the City's phone system. They will also deploy a VeloCloud device (SD - WAN) providing the City redundancy for the phone system and internet. The VeloCloud manages the traffic and sends it through the best route and if one of the two circuits fails it will automatically failover to the other circuit. The redundancy proposed by Airespring will provide the City a "back-up" route for traffic in the event a circuit fails. Over the past year, the City's current phone service experienced internment outages, dropped calls, and poor voice quality. While circuits and other various hardware were replaced and upgraded in an effort resolve this issue, a redundant circuit would have eliminated the outages that were experienced thereby providing the City with a more reliable system. The phone handsets utilized by the City are provided by Mitel, a Voice over Internet Protocol (VoIP) phone system currently using SIP circuits to leverage VoIP phone system unified communication functionality and features. The City will be able to leverage our Check Point firewalls to setup a secure interconnection to the proposed SIP network (Airespring) and the Mitel phone system. Furthermore, the City can take advantage of the features associated with VoIP/SIP phones such as those of Skype and other PC -based phone services, which have little or no cost to implement over the VoIP/SIP network. FUNDING: $967.80 for phone service plus an estimate of $300 for communication taxes for a monthly total of $1,300 and charged to Fiscal Year 2021— 2022 Account No. 001-1320-513-4125, Procurement Division —Telephone which has a proposed balance of $43,913 before this request was made. 3 CITY OF SOUTH MIAMI South Miami OFFICE OF THE CITY MANAGER THE CITY OF PLEASANT LIVING INTER -OFFICE MEMORANDUM ATTACHMENTS: Resolution AireSpring Proposal and Terms and Conditions Diagram, Airespring Solution 4 Company: City of South Miami Quote ID: 11 Agent: John Kitchen Propos; Date: 06/10/2021 *irespring- ON4"W so„ WW Cann,U„ Expires: 1 - • • RIONTLIEres� 1 VeloCloud SD -WAN - Up to 50 Mb/s of In -Tunnel Bandwidth (Up and $110.00 $0.00 $110.00 1 AireSpring Gateway Access - 50 Mb/s - Maximum Licensed In -Tunnel $25.00 $0.00 FREE 1 VeloCloud Edge 610 - 3-Year Term $810.00 $0.00 FREE 40 Local SIP Trunking - Trunks - 3 Year Term $6.00 $0.00 $240.00 160 Local SIP Trunking - DID Numbers - 3 Year Term $0.30 $0.30 $48.00 1 Usage Bundle - Unlimited Outbound & 20,000 Toll Free Minutes FREE $0.00 FREE 1 Additional AireSpring IP Addresses: 2 (Usable: 1) - 3-Year Term FREE $0.00 FREE 1 AireNMS Network Monitoring Service $50.00 $0.00 FREE 1 AireCare Customer Portal $5.00 $0.00 FREE ©Connectivity Option 1 Fast Ethernet -100 Mb/s - Loop - Crown Castle $29.80 Fast Ethernet -100 Mb/s - Port Fully Managed Router/Gateway - ADTRAN 908e Domestic Rates: 2.5000 (usage bundles will be applied first) Free local calling and interoffice on -net calling. Offshore rates: Click Here AireSpring International rates: Click Here All orders are subject to engineering, pricing and facilities verification. $540.00 FREE 7 23569979 al: 246275 0/30/2021 $0.00 $0.00 $0.00 $0.00 $48.00 $0.00 $0.00 $0.00 $0.00 airespring ChannelM r AireS rin Cor orate ORDER FORM AND TERM PLAN 'QuctelD#:1128626486 -Quote Expiration: 10/30/2021 Sales Support: 844-832-8514 Email to ordersiyi alresprinQ.COrrl or Fax to 888-899-2928 'Agent: John Kitchen 'Proposal ID#: 249317 'Agent ID: AIR0001 '01AR#: -Solutions Engineer: •NPANxx:305.663 *Submitted By: John Kitchen IMPORTANT - ALL BOLDED FIELDS WITH AN ASTERISK (*) MUST BE COMPLETED PHYSICAL LOCATION 'Order Type: Now:® Move: ❑ Upgrade: ❑ 'Company Name: 'Location Name: Existing Customer Number: El Separate bill City of South Miami 6130 for this location? 'Physical Address: 'Suite: -BldgJFL1Rm: 'Billing Address: (ff different) 6130 SUNSET DR *City: 'State: *Zip: *City: SOUTH MIAMI FL 33143-5040 MPOE: (Location in building where telephone company installs circuit. Eg. basement, telco closet) *State : Zip: City Hall First Floor I FL 33143 CONTACT •' 'Name I Title I 'Phone 1 Mobile Phone 1 E-mail 'Customer Contact: Alfedo Riverol Chief Financia101<cer 3051663-6343 305/588-1850 arveml@southmiamifl.gov -Technical/Vendor Contact: Greg Izak Network Manager 3051663-6320 786IT77-8484 goak@southmiamifi gov 'On -Site Contact John Webster Purchasing Specialist 305/663-6339 3051510-8172 jwebster@wwhmiami0.gov THE FOLLOWING INITIALS & SIGNATURES ARE REQUIRED 1.) Initials on all Pages at the Bottom Left. 2.) Signature on the bottom of -Tenn and Usage Agreement' 3.) If Porting Numbers, signature required on `Letter of Agency." and current phone bill q) New Customers- Complete and Sign `Credit Application' copies are strop recommended. City Description Ill NRC 1 Managed Connectivity Fast Ethernet - 100 Mb/s Loop -Crown Castle - 3-Year Term S29.80 S0.00 1 Managed Connectivity Fast Ethernet - 100 Mb/s Pon (Including Internet)- 3-Year Tenn S540.00 $0.00 1 Fully Managed Router/Gateway - AOTRAN gorge-3-Year Term $0.00 S0,00 Managed Router/Gateway Shipping 8 Handling (Ground Shipping): $24.73 Expedited Shipping Additional If customer requires a fiber/SFP/Mini-GBIC handoff, additional equipment upgrade MRCS will apply. $300.00 per T1 -- Includes up to 2 hours of labor and 100 feet of CatSe cable. Additional labor: $125.00 per hour, billed in 15 minute Increments. Additional Catfie cable: $.25 per foot. Fiber and EOC demarc extensions- ICB pricing Customer understands and accepts the following estimated Installation timeframes: 90 days for services which utilize a Fast-E circuit, 120 days for services which utilize a Gig-E circuit, 30 days for services which utilize a broadband, wireless or satellite circuit, or 60 days for services which utilize all other circuit types. Actual Installation timelines vary by underlying carrier and loop provider and are dependent on multiple factors, Including construction requirements, availability of facilities and other variables. Paid Expedites: Customer may request an expedite for an additional fee. All expedites must be approved by Airespring. Page 1 of 8 *Customer Initial: In the event customer changes a scheduled due date less than six business days from the due date, customer will be assessed a rescheduling fee. Please be advised that changes to a scheduled due date can impact service delivery timelines. SD -WAN Qty Description Unit MRC Unit NRC Total MRC Total NRC 1 VeloCloud SD -WAN - Up to 50 Mbls of In -Tunnel Bandwidth (Up and Down Combined) - 3-Year Term S110.00 S0.00 $110.00 $0.00 Up and Down Combined is the sum of the upload antl download speeds of all In -Tunnel Traffic. 1 AireSpnng Gateway Access- 50 We - Maximum Licensed In -Tunnel Bandwidth (Up and Down Combined) - $0.00 $0,00 FREE $0.00 3-Year Term Promotional Offer. Required for Access to AireSpnng Gateways 1 VeloCloud Edge 610-3-Year Term $0.00 $ooD FREE $0,00 Support up to [250 MWs] of Maximum Throughput (defined as the aggregate of ell traffic flows to and from a device — Up and Down Combined) Configurable LANWAN Pans: &Pod GE. 2-Port SFP Maximum Tunnel Scale: 50 USB Pons (3314G): 2 (3.0) High Availability Edge devices include both the primary edge and a hot stand-by edge (2 devices). If Licensed bandwidth is exceeded, AireSpnng may upgrade the License to match actual usage. 'Ground Shipping & Handling: ICB - (Expedited Shipping Additional) CLOUD COMMUNICATION SERVICES: LOCAL SIP TRUNKING Qty, Description Unit MRC I UnitNRCI TotalMRCI Total NRC 40 Trunks - 3-Year Term $6.00 S0.00 $240.00 $0 00 160 DID Numbers-3-Year Term $0.30 S0.30 $48.00 S48.00 1 Usage Bundle - Unlimited Outbound & 20,000 Toll Free Minutes $0.00 $0.00 FREE $0,00 Long Distance & Toll Free Rate (if no plan selected or for excess minutes): 2.5000 International rates: Click Here 011 Calls Only: Customer is responsible for all Intemabonal traffic, including fraud. Free Local Calling (.dudes Loral Toll) and Free Inter -Office On -Net Calling (Free between locations ublmng Airespdng Loral Network Services and Airespring assigned Loral Service IN Ds). Offshore rates: Click Here RCperNumber I NRCperNumber M Toll Free Numbers(above SD) $0.50 S1.00 Qua tdy: 0 MRC: NRC: Are you transferring existing Toll Free Numbers? (If Yes. Toll Free Service RespOrg Fomwill bs required.) ❑Yes Quantity: No Are you transferring existing DID Numbers? ® Yes Quantity: 160 ❑ No Are you requesting New DID Numbers? ❑ Yes Quantity: ® No Fmmg, Alsrm Lines, Modem Lines, DSL Lines, Credit Card Processing and Elevator Lines are not supported on AireSpnng's Voice Nelwark. Customer should utilize alternative natwork options for such non- suppMetl lines and for completion of inboutd am outbound fax calls. Customer is required to identify to advance all such non -supported lines (fax. alarm, etc.) that will Mae AmiSixi g service. The NPA-N Ilsled on tnls Order Form determines Local Number availability and portability Page 2 of 8 'Customer Initial: All IF addresses are subject to approval ADDRESSIP from the underlying provider based on an IP Address lustiRcation Form completed by customer. All prices MRC unless otherwise noted. CIOR 131 /29 /28 127 /26 As /24 /23' Public Wa 2 9 le 64 128 256 512, UseablelPs 1 5 13 29 fit 125 253 509F Alre5pring lP Free $20 $35 555 5100 $200 $250 N/A AireSprin,el Free $20 $35 $20 $150 $250 ICB ICB Allice(Cable) $10 $50 ICB ICB ICB ICB ICB ICB Allice (Fiber) Free $35 $50 $65 $75 $150 $300 ICB AT&T(ABF/OSL) Free Free $20 ICB ICB ICB ICB ICB Comcast(Fiber) 52C $25 Sao $50 $75 $100 $200 ICB Comcast(Cable) $15 $35 ICB ICB ICB ICB IW C.(Cable) Free $15 $25 $50 N/A N/A N/A N/A C. Castle Free $24 sail $96 $192 $384 $768 ICB Frontier(OSL) Free $14 $35 $56 N/A N/A N/A N/A retailer(FI05) Free $14 $35 $56 $84 S133 N/A N/A GC P/Magapath Free $5 $10 W $20 $25 SW ICB Spectrum(Fiber) Free $35 $8o sw $100 $150 $20D ICB Spectrum lCable) Free $25 $40 $W N/A N/A N/A N/A Verhen(MI) Free S14 $35 $56 $84 $133 ICB ICB Windscream Free Sm $32 116 $96 $150 ICB ICB WOW Fiber Free "a $33 $GO $120 ICB ICB ICB Live Free Free $48 $96 $192 $389 $269 ICB Orders of up to nEi IP Addresses from AT&T Fiber/0S1,CenturyUnk/level(3)F@M/D51,FalrPakts Verlmn Fiber/051, and Frontier Fiber are&ee. Orderscifmorethanniiiii ddresYsara ICB. VtaSaF A persistent IF address is similar to a static IP address In that B B unhryely assigned M each devkeand Is publicly addresnble. vlaSat dynamically assigns upto three (3) free perFhsenl IP addressesyelth eazh serMre. •If CURamer is using Airespdrg CPE one usable IP address must be azsigned b [his mE. Page 3 of 8 'Customer Initial: DIRECTORY- •- Street Address: 6130 SUNSET DR Type of Business/Organization: City: SOUTH MIAMI State: FL Zip: 33143-5040 TRANSACTION ® No Directory Listing Requested ❑ New CLASS OF ❑ Business ® County ❑ Slate ❑ US Government ❑ Military ❑ School Community/Book: ❑ Include in Yellow Pages -- Heading(s): lusting Request" Indent Typeof LsWigr Levels(0.6) Listed Name (or CepUon) UMed Address ed PhoneN mbar (Capdons only) Listed Non- Non - Listed Publisned Main ❑ ❑ ❑ NIA (included) ❑ ❑ ❑ ' Indicate: Main, Additional, Caption, or Foreign. " IndicaW Listed, Non -listed (excluded from printed Directory only), Non -published (excluded from printed Directory and Directory Assistance) LOCAL SERVICE •1 11E-911 INFORMATION IMPORTANT: AIRESPRING WILL IDENTIFY ALL NUMBERS ASSOCIATED WITH THIS ACCOUNT AS BEING LOCATED AT THE PHYSICAL ADDRESS LISTED ON PAGE 1 OF THE ORDER FORM FOR PURPOSES OF PROVIDING 911 LOCATION INFORMATION. 'Are Were an remote/oltsite users or extensions so that additional 911 addresses are needed? ❑ NO ® YES -- a suititlementapi 911 form is reulmd NOTICE911 OF •MER INFORMATION CUSTOMER ACKNOWLEDGES AND AGREESTHAT NRESPRING'S SERVICE IS INTERNET BASED AND THAT 911 SERVICES ARE DIFFERENTTHAN THATOF TRADITIONAL WIREUNE SERVICE. FOR BASIC 911 OR E911 TO BE ACCURATELY ROUTED TO THE APPROPRIATE EMERGENCY RESPONDER, THE CUSTOMER MUST PROVIDE THE TELEPHONE NUMBER ASSOCIATED WITH SERVICE FORTHE REGISTERED ADDRESS, IN THE PHYSICALLOCATION SECTON OF THE LOCALSERVICE 911/911E INFORMATION SHEET. CUSTOMER ACKNOWLEDGES THAT THE SIP TRUNK SERVICE MAY NOTSUPPORT BASIC 911 OR E911 DIALING IN THE SAME MANNER AS TRADITIONAL WIRELINE PHONE SERVICE. CUSTOMERAGREES TO INFORM OFTHE POTENTIALCOMPUCATIONS ARISING FROM BASIC 911 OR E911 DIALING. SPECIFICALLY, CUSTOMER ACKNOWLEDGES AND AGREESTO INFORM ALL EMPLOYEES, GUESTS, AND OTHERTHIRD PERSONS WHO MAY USETHE SERVICE THAT BASIC 911 AND ME SERVICES WILL NOT FUNCTION IN THE CASE OF ASERVICE FAILURE FOR ANY OF THE FOLLOWING REASONS: (A) POWER FAILURES, (B) NETWORK CONGESTION OR SIGNIFICANT DEGRADATION OF CUSTOMER'S INTERNETACCESS OR OWERTYPES OF ACCESS SERVICE; (Q SUSPENDED OR TERMINATED BROADBAND SERWCE (D) SUSPENSION OFSERNICES DUETO BILLING ISSUES, AND/OR (E) ANY OTHERSFRVICE OUTAGES NOT DESCRIBED HEREIN. AIRESPRING STRONGLY RECOMMENDS CUSTOMERAT ALLTIMES MAINTAINS AN ALTERNATNE METHOD FOR PLACING EMERGENCY CALLS. CUSTOMER FURTHER ACKNOWLEDGFSTHAT FALLURETO PROVIDE A CORRECT PHYSICAL ADDRESS IN THE REQUISITE FORMAT MAY CAUSE ALL BASIC 911 OR E911 CALLS TO BE ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER. FURTHERMORE, CUSTOMER RECOGNIZESTHAT USE OFTHE SERVICE FROM A LOCATION OTHER THAN THE LOCATION TO WHICH THE SERVICE WAS ORDERED, LE.,THE-REGISTERED ADDRESS,` MAY RESULT IN BASIC 911 OR E911 CALLS BEING ROUTEDTOTHE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER. FORTHE EMERGENCY CENTHL, KNOWN MTHE PUBLIC SERVICE ANSWERING POINT I-PSAP'), TO RECEn WE CUSTOMER'S CORRECT 911 ADDRESS INFORMATION, CUSTOMER MUST ROUTE THEIR 911CALLSTO AIRESPRING USING Dios WHICH ARE ASSIGNED BY AIRESPRING OR PORTEDTO AIRESPRING AND SETUP BY AIRESPRING AS 911-ENABLED.IF CUSTOMER ROUTES 911 CALLS USING AIRESPRING 911-ENABLED DID5 TO ANOTHER PHONE COMPANY,THEN 1) THE MAP MAY NOT RECEIVE THE PROPERADDRE55, AND III THATOTHER PHONE COMPANY MAY CHARGE CUSTOMER FOR SUCH CALL. AODmONALLY, 911 CALLS MUST BE ROUTED OVER A LDCALTRUNK GROUP, NOTA LONG DISTANCE TRUNK GROUP TO AVOID CALL FAILURE. CUSTOMER MUST HAVE AT LEAST ONE 911-ENABLED AIRESPRING DID FOR EACH LOCATION, WITH THAT LOCATION'S CORRECT ADDRESS POPULATED IN AIRESPRING'S 911 DATABASE, FOR 911 DATABASE SERVICES TOOPERATE PROPERLY FOR DID5 UTILIZED ATTHATLOCATION. CUSTOMER ACKNOWLEDGES AND AGREES THAT AIRESPRING, ITS UNDERLYING CARRIERS, ORMIY OWERTHIM PARTIES INVOLVED IN THE ROUTING, HANDLING, DELIVERY, ORANSWERING OF EMERGENCY SERVICES OR IN RESPONDING TO EMERGENCY CALLS, NOR THEIR OFFICERS OR EMPLOYEES. MAYBE HELD LIABLE FOR ANY CLAIM, DAMAGE, 1.055, MINE, PENALTY OR COST (INCLUDING, M14CIUT LIMITATION, ATTORNEYS FEB) AND CUSTOMER HEREBY WAIVES ANY AND ALL SUCH CORMS OR CAUSES OF ACTION, ARISING FROM OR RELATING TOTHE PROVISION OF AUTYPES OF EMERGENCY SERVICES TO CUSTOMER. CUSTOMER FURTHER AGREES AND ACKNOWLEDGESTHAT T IS INDEMNIFYING AND HOLDING HARMLESS AIRESPRING FROM ANY O MOR ACTION FORANYCALLERPLACINGSUCHACALLW OWREGMDTOWHMERTHErAlIPRISMEMPLOYEEMTHECUSTOMERCUSTOMERACMIOWLLDGESANDAGREEMHOLDHARMLESSANDINDEMNIFYNRESPMNG FROM ANY CLAIM OR ACTION ARISING OUT OF MISROUIES OFANY 911 CALLS, OR WHETHER LOCAL EMERGENCY RESPONSE CENTERS OR NATIONAL EMERGENCY CALLING CENTERS ANSWER A 911 CALL OR HOW THE 911 CALLS ME HANDLED BY ANY EMERGENCY OPERATOR INCLUDING OPERATORS OF THE NATIONALCALL CENTER. THE LIMITATIONS APPLY TO ALL CLAIMS REGARDLESS OF WHETHER THEY ME BASED ON BREACH OF CONTRAR, BREACH OF WARRANT, PRODUCT UMIUTY, TORTAND ANY OTHERTHEORIFS OF UA ILIIY. END USERS WHOSUMCRIBETO MI OR E911 SERVICE WILL BE REQUIRED TO REGISTER THE PHYSIULL LOCATION OF THEIR EQUIPMEW11P PHONE, SOR PHONE, UIGITALTELEPHONE ADAPTER OR VIDEOPHONE) WTH AIRESPRING AND AGREE TOCALL AIRESPRING CUSTOMER SERVICE TO UPDATE ME LOCATON WHENEVER THE PHYSICAL LOCATION OF SERVICE FOR A PARTICULAR TELEPHONE NUMBER CHANGES. SOME CUSTOMERS WILL HAVE THE ABILITY TO DIRECTLY UPDATE THEIR OWN E911 LOCATION VIA AN ONLINE PORTAL CUSTOMER IS SOLLLY RESPONSIBLE FOR SETTING THE E911 LOCATION ACCURATELYTO THE CORRECT PHYSICAL LOCATION OF CUSTOMER'S EQUIPMENI'l NPHONE, SOFTPHONE, VIDEOPHONE OR MOBILE PHONE) MEN AIRESPRING. FOR USERS OF THE AIRESPRING KEY SYSTEM TELEPHONES: TO PRESERVE THE ABILITY OF911 OR E911 PUBLIC SUM PSAP PERSONNEL TO RESPOND PROPERLY, CUSTOMER/ END USERS OF THE KEY SYSTEM CANNOT MOVE THEIR MY SYSTEM PHONE TO ANOTHER STREET ADDRESS DIFFERENT FROM THE STREET ADDRESS ASSOCIATED WITH THE REGISTERED ADDRESS FOR SUCH CUSTOMER / END USER. AVNLABIUTY OF 911 AND E911 SERVICES IS UMMD TOTHE FIFTY UNITED STAM OF AMERIEA Page 4 of 8 'Customer Initial: The terms of this Agreement will be for the periods) listed on the orderform depending on the services ordered, or if no period is listed on the order forth for a Prentice far service, for that service a term of •3-Year will apply. The terms will start from the Start of Service Date. The Start of Service Date shall be the earlier of f) the Customer's first use of the service, if) five (5) business days after "ServicelCircuit Ready Date" regardless of whether all Services (including voice) have been turned up and regardless of Customer read mass, or lit) five (5) business days after the start of a "Customer Delay of Service or Circuit Installation". "ServicelCircuit Ready Date" is the date the Customer's circuit and/or service is active, as notified by AlreSpring or the underlying provider. "Customer Delay of Service or Circuit Installation" is defined as an occurrence of Customer directly or indirectly delaying or impeding AireSpring or AireSpring's underlying provider from Installing and/or testing Customer's services or access circufUloop. Customer indirectly delays AireSpring or AmeSpring's underlying provider if the Customer site is not ready to accept services, or if the Customer's employees, contractors, suppliers, vendors, agents, assigns, property owner, property manager, and/or landlord does not allow, blocks or delays AireSpring orAireSpring's underlying provider from Installing or testing the services or access circuit/loop. The Customer is required to coordinate with AireSpring to install the hub site first, with each remote site to follow. Customer networking issues, whether Me result of improper network design, equipment Issues, or incorrect information supplied to Airespring by or on behalf of the Customer, shall not relieve the Customer of the obligation to pay for the services, including circuit charges, beginning on the Start of Service Date. In the event Customer places an order on hold or delays or impedes AireSpnng from expeditiously submitting Customer's order to underlying provider, Customer pricing may change as notified by AireSpring. Orders placed on hold may require customer approval to proceed with Implementation. Upon completion of any initial or any renewal term commitment or if no tens is specified above, for all nonSD-WAN services this Agreement shall automatically renew for successive one-year terms. For SO -WAN services, this Agreement shall automatically renew for successive one-year terms, and in no event shall the renewal harm for SD -WAN services be less than one year. Cuslomercontrects to pay the Monthly Recurring Charges ("MRCs") as listed above forthe terns of this Agreement. or $250 per account, whichever is greater. By signing this Agreement, Customer agrees to pay all applicable service, circuit Pon. loop and equipment MRC charges in advance. and any usage/overage charges in arrears. Customer's first bill shall Include proration of first month's service, as well as any Non -Recurring Charges ('NRCs"). In the event Customer terminates this Agreement after the Stan of Service Date but prior to the end of the applicable terms, Customer shall pay to AireSpring on demand. as liquidated damages and not as a penalty. an Early Termination Liability charge ('ETC) equal to the sum of i) one hundred percent (100%) of the MRCs for loop/circuit charges for all of the months remaining in any applicable term, n) one hundred percent (100%) of MRCs for all other charges for the remaining months in the initial twelve months of the term, iill eighty percent (80%) of the MRCs for all other charges for the remaining months in months 13-24 of the term, and iv) seventy percent (70%) of the remaining MRCs for all other charges for the remaining months in the term, namely month 25 and after. With respect to Customer laminating the Agreement after the submission of paperwork to the underlying canter but prior to the Start of Service Date, the ETL will be equivalent to Customer terminating during the initial twelve (12) months as described above. In the event Customer terminates this Agreement prior to the submission of paperwork to the underlying provider Customer shall be subject to the following fees: 51000 per DS-1/EOC/Broadband ureuit or $3000 per Fai or similar circuit. For services ordered with Customer Provided Connectivity or where no circuit is provided by AfreSpnng for such services. Customer shall pay a cancellation fee of $750 per location if Customer cancels all or a potion of the order prior to Stan of Service. For Wireless services, in the event Customer terminates any service plan prior to the Start of Service Dale and/or shipment of any devices/equipment to Customer then, if Customer has signed for a term greater than month to month. Customer shall be subject to a cancellation fee which shall be equal to three (3) months of service plan charges; otherwise the cancellation fee shall be equal to one (1) month of service plan charges. If Customer chooses to purchase a wireless muteddevfce from AireSpring, a management fee of $10.00 MRC per device will be required for 12 months; if Customer cancels service prior to completion of 12 months, then Customer will be charged the prorated balance. Additionally, a 20% restocking fee of the undiscounled. retail price of AireSpring provided devices shall apply and be paid by Customer for all equipment returned unopened to AireSpring and in original packaging within 30 days of shipment to Customer and prior to Stan of Service. Equipment that has been opened or used may not be returned, and will be hilted at the full undiscounted. retail Once in the event Customer cancels service prior to Start of Service. AireSpring managed routers. Wireless routers/devices. SD -WAN equipment, Firewall equipment. and/or any other devices/equipment, are pre -configured and sent to Customer to be self -installed; if Customer requests a professional installation Airespring will charge Customer an installation fee of $1000. All local loop circuit install charges are quoted with install to the Local Exchange Carrier assigned building demarcation point (Demam). AireSpring will pass through any costs associated with extending wrong beyond the Demure. In conjunction with the services ordered. AireSpring may provide Customer with Customer Premises Equipment (CPE) on a rental or included basis. If service is laminated for any reason, Customer must return all AireSpring and underlying tamer provided equipment within 30 days of termination, or Customer will be billed for the full new cost of the equipment. It is not necessary to return equipment purchased by Customer. AireSpring will provide all long distance and local services. No other long distance and local providers may be used with this service. Rating of outbound calls as Loral applies only to calls that utilize telephone numbers (DIDs) assigned by AireSpring or that have been ported to AireSprings service as the originating ANI, and are displayed accordingly in the Caller ID field. The International Rate Plan Number above refers to a set of country specific rates defining costs to each international dialed location. Customer requests to block international calling does not relieve Customer them liability for all completed calls made utilizing Customers equipment, whether aulhonzed or unauthorized. AireSpring's fair use policy ('Fair Use Policy) as at forth below and in the Master Service Agreement is designed to prevent abuse, fraud or unreasonable exploitation of AireSpring's unlimited local, long distance, and SMS service plans and unreasonable ovemigization of AmeSprfng's facilities. A!mSpnng's unlimited calling plans, which include both long distance and local, as well as SMS 'unlimited caging plans' are intended solely for normal commercial use. AfreSpdng's unlimited calling plans are designed only for continuous live dialog between two individuals. Unusual calling patterns, excessive called numbers and/or consistent excessive usage will each be considered an indicator that usage is exceeding normal standards. AireSpring's unlimited calling plans may not be used for auto -dialing. continuous, or extensive call forwarding, excessive conferencing, inboundloutbound centralized or distributed call center activity, inbounwoutbound customer service. telemarketing (including charitable or poligcel solicitation or polling). fax or voicemail blasting, or for continuous or extensive chat line access, or as an open telephone line as a monitor, intercom or transcription service. AireSpring's Unlimited MaX SMS product likewise may not be used for excessive tenting. See AfreSprinB's Master Service Agreement for a complete list of prohibited uses. AireSpring has other plans applicable for such applications and businesses. It will be considered outside of AireSpnng's Fair Use Policy on an unlimited calling plan for a Customer to exceed more than one - thousand (1,000) inbound, outbound or loll free local or long distance minutes or text messages per month per subscriber line, SIP think. hosted seal, PRUT-1 ieunk/DS0 or analog line, etc., in aggregate ('Normal Usage'). For unlimited calling plans, AireSpring shall apply a surcharge of up to 50.04 per minute or text message of use to the number of minutes or text messages by which Customers usage exceeds this normal usage. All services provided to Customer by AfreSpnng are governed by the terms of a Master Service Agreement, which may be found at hnps:llairesodna.com/semice-teens/ and AireSpnng's Acceptable Use Policy, which may be found at https,lialrespdng.com/service-terms/acceptable-use-policyaup/, both ofwhich are Incorporated into this Agreement by this reference. This Agreement represents the entire agreement between the Parties and supersedes and merges all prior offers, agreementpremises. understandings, statements, representations. warranties. indemnities and inducements to the making of this Agreement relied upon by either PaM, whether written or oral, between or among Customer and AfreSpnng as well as AireSpdng's agents. employees. and/or sales persons. This Agreement is voidable by AireSpring if the text is modified without the written or initialed consent of an AireSpring officer. Exceptasmayolhenvisebe provided herein, any amendments or modifications to this Agreement must be In writing and signed by an AireSpring Officer. This Agreement shall be governed by and construed in accordance with the laws of the Stale of California. Customer hereby irrevocably submits to the personal jurisdiction of and consents to venue exclusively in any state or federal court silting in the State of California, County of Los Angeles, in any suit, action, or proceeding arising out ofor relating to this Agreement Customer hereby Irrevocably wiives.tothe fullest extent permitted by applicable law, any objection which such party may raise now, or hereafter have, to the laying of the venue of any such suit, action or proceeding brought in such court and any claim that any such suit, action or proceeding brought in such a court has been brought in an inconvenient forum. Customer hereby expressly waives the right to a final by jury in any action or proceeding brought against customer relating to this agreement. Upon completion of any initial or renewal tarts commitment (or in the event of a move. upgrade. downgrade, or change of underlying c xmer,f any disconnection request by customer must be provided in writing 45 days prior to the requested disconnechon dale and customer will continue to be billed unfit after the disconnection is completed, or 45 days after disconnection notice. whichever is greater. Customer agrees that AlreSpring may request credit Information from third parties and authorizes the release of such information from the customer's financial institution as pan of this application for credit. Additional Terns and Conditions are incerporaled herein by reference: hno,//add t onalterms a'resmin¢ tom/Add¢ionalTerms.pdf City of South Miami 1 \/ nn '' Y C horized Signature 'Print Name 'Title Date Approved as a guage, le 9,BKY an execution thereof. :/00S 13y: Email 'Contact Number I Tho s Pepe, City tto e Page 5 of 8 'Customer Initial: • 'Agent Name: John Kitchen airespring 'Agent lD: AIROOOt Please note — LOA should be submitted with a copy of a recent phone bill from your local provider PHYSICAL • • 'Company: City of South Miami Billing Telephone Number: Designated Contact: Contact Phone Number: 'Service Address: 6130 SUNSET DR *Building: *Suite: 'Floor) Room: 'City: `State: 'Zip: SOUTH MIAMI FL 33143.5040 'Current Local Service Provider: ADDITIONAL BILLING TELEPHONE BTN #2: BTN #4: BTN #3: BTN #5: NOTICEOF •MER INFORMATION Attached page(s) provide a complete listing of Telephone Lines to be switched to Airespring. By signing this application contract, I am authorizing Airespring to become my new provider of network/communications service, long-distance service and/or local service (if available and selected by me). I authorize Airespring to act as my agent to make this change happen, and direct my local company to work with Airespring to affect the change. I further certify that I am at least eighteen years of age, and that I am authorized to change telephone companies for services to the telephone numbers listed above. I am responsible for all valid Airespring charges for all usage. 'By: Name (Please print or type) 'Authorized Signature 'Date Signing this document will result in a service provider change Page 6 of 8 'Customer Initial: Company: City of South Miami Quote ID: 1123569979 Agent: John Kitchen ('irespring Proposal: 246275 Date: 06/10/2021 C,,,,Q F,,,r; t1ar.5g.;1 ,rdP. Expires: 10/30/2021 I VeloCloud SD -WAN - Up to 50 Mb/s of In -Tunnel Bandwidth (Up and $110.00 $0.00 $110.00 $0.00 1 AireSpring Gateway Access - 50 Mb/s - Maximum Licensed In -Tunnel $25.00 $0.00 FREE $0.00 1 VeloCloud Edge 610 - 3-Year Term $810.00 $0.00 FREE $0.00 40 Local SIP Trunking - Trunks - 3 Year Term $6.00 $0.00 $240.00 $0.00 160 Local SIP Trunking - DID Numbers - 3 Year Term $0.30 $0.30 $48.00 $48.00 1 Usage Bundle - Unlimited Outbound & 20,000 Toll Free Minutes FREE $0.00 FREE $0.00 1 Additional AireSpring IP Addresses: 2 (Usable: 1) - 3-Year Term FREE $0.00 FREE $0.00 1 AireNMS Network Monitoring Service $50.00 $0.00 FREE $0.00 1 AireCare Customer Portal $5.00 $0.00 FREE $0.00 1 Fast Ethernet - 100 Mb/s - Loop - Crown Castle $29.80 $0.00 1 Fast Ethernet - 100 Mb/s - Port $540.00 $0.00 1 Fully Managed Router/Gateway - ADTRAN 908e FREE $0.00 Domestic Rates: 2.5000 (usage bundles will be applied first) Free local calling and interoffice on -net calling. Offshore rates: Click Here AireSpring International rates: Click Here City of S. Miami SD WAN 6130 SUNSET DR, SOUTH MIAMI FL 33143 PSTN AlreSprinO Public lP - ll . -� -i �FNJ -+ooM�20 ,� Ai reSpri ng =1e LocalSIP • • •to I. • • • . PBX SB6 SD.WAN-----..... Internet Access L..ISIP ... . . . Ethernet IP Velu 610 (SUM) Cc?irespring 17