Res No 007-21-15627RESOLUTION NO.007-21-1S627
A Resolution authorizing the City Manager to purchase a hardware upgrade to
the City's Voice Over IP (VOIP) telephone system from Switch Tech
International, Inc., d/b/a/ Teleswitch.
WHEREAS, the City operates a Voice Over IP (VOIP) telephone network for all City
facilities and departments and purchased the VOIP telephone system from Teleswitch through
a piggyback agreement onto a City of Pompano Beach Contract No. H-25-10; and
WHEREAS, the purchase of the VOIP telephone system was in accordance with
Resolution No. 211-12-13768, dated October 16, 2012; and
WHEREAS, the initial purchase of the VOIP telephone included a five (5) year support
agreement which was renewed November 7, 2017, in accordance with Resolution No. 215-17-
15016; and
WHEREAS, The VOIP telephone system was initially purchased in October 2012 and is in
need of a critical hardware upgrade to ensure the continued operation of the phone system;
and
WHEREAS, over the past few months, the VIOP phone system has experienced failures
and outages of outgoing and incoming of outside calls, thereby eliminating the ability to make
or receive calls outside of system; and
WHEREAS, these failures have been continuously addressed through the maintenance
and support agreement by deploying temporary patches to the system; however due to the
overall age of the system, the patches deployed have not permanently eliminated the failures
and, the repeated shutdown of outgoing and incoming calls is especially critical to the Police
Department and can serve compromise public safety; and
WHEREAS, the cost for the hardware and related services upgrade is $11,328.33 and
shall be charged to account 001-1320-513-4125 with a balance of $38,775.26 before this
request was made; and
WHEREAS, considering the City has an existing 5-year maintenance and support
agreement in effect with Teleswitch which was approved by Commission and the VOIP
telephone system was provided by and purchased from Teleswitch, it is staffs belief that
Teleswitch is a sole source.
NOW THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COMMISSIONERS OF THE
CITY OF SOUTH MIAMI, FLORIDA:
Pagel of 2
Res. No. 007-21-15627
Section 1. The foregoing recitals are hereby ratified and confirmed as being true and
they are incorporated into this resolution by reference as if set forth in full herein.
Section 2. The City Manager is hereby authorized to purchase a hardware upgrade to the
City's Voice Over IP (VOIP) telephone system from Switch Tech International, Inc., d/b/a/
Teleswitch for $11,328.33, a copy of the quotation is attached.
Section 3. Corrections. Conforming language or technical scrivener -type corrections
may be made by the City Attorney for any conforming amendments to be incorporated into the
final resolution for signature.
Section 4. Severability. If any section clause, sentence, or phrase of this resolution is for
any reason held invalid or unconstitutional by a court of competent jurisdiction, the holding
shall not affect the validity of the remaining portions of this resolution.
Section S. Effective Date. This resolution shall become effective immediately upon
adoption.
PASSED AND ADOPTED this 19"' day of January 2021.
ATTEST: APPROVED: `
Gi;'GL,GG !�
CITY CLERK MAYOR
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
�r -
CITY ATTORNEY
COMMISSION VOTE:
5-0
Mayor Philips:
Yea
Vice Mayor Welsh:
Yea
Commissioner Harris:
Yea
Commissioner Liebman:
Yea
Commissioner Gil:
Yea
Page 2 of 2
Agenda Item No:2.
City Commission Agenda Item Report
Meeting Date: January 19, 2021
Submitted by: Steven Kulick
Submitting Department: Finance Department
Item Type: Resolution
Agenda Section:
Subject:
A Resolution authorizing the City Manager to purchase a hardware upgrade to the City's Voice Over IP (VOIP)
telephone system from Switch Tech International, Inc., d/b/a/ Teleswitch. 3/5 (City Manager -Finance Dept.)
Suggested Action:
Attachments:
CM Memo Teleswitch Hardware Upgrade 1.8.21.docx
2Reso Teleswitch Hardware Upgrade 1.13.21.doc
QUOTE 002232.pdf
Res No 2111213768Teleswitch & Memo 101712.pdf
Res No 215-17-1501611.7.17.pdf
CITY OF SOUTH MIAMI
South Miami OFFICE OF THE CITY MANAGER
THE CITY OF PLEASANT UVING INTER -OFFICE MEMORANDUM
To: The Honorable Mayor & Members of the City Commission
FROM: Shari Karnali, City Manager
DATE: January 19, 2021
SUBJECT: A Resolution authorizing the City Manager purchase a hardware upgrade
to the City's Voice Over IP (VOIP) telephone system from Switch Tech
International, Inc., d/b/a/ Teleswitch.
BACKGROUND: The City operates a Voice Over IP (VOIP) telephone network for all City facilities
and departments and purchased the VOIP telephone system from Teleswitch
through a piggyback agreement onto a City of Pompano Beach Contract No. H-
25-10. The purchase of the VOIP telephone system was in accordance with
Resolution No. 211-12-13768, dated October 16, 2012.
The initial purchase of the VOIP telephone included a five (5) year support
agreement which was renewed November7, 2017, in accordance with Resolution
No. 215-17-15016. Due to the critical business and public safety nature of the
City's telephone system, the 5-year maintenance and support provides critical
supportfrom Teleswitch including, but not limited to; a direct service relationship
with Teleswitch, remote warranty labor, reduced hourly rates for onsite
engineers, unlimited calls for remote warranty support, software updates,
hardware replacement options, training and online support tools.
The VOIP telephone system was initially purchased in October 2012 and is in need
of a critical hardware upgrade to ensure the continued operation of the phone
system. Over the past few months, the VIOP phone system has experienced
failures and outages of outgoing and incoming of outside calls, thereby
eliminating the ability to make or receive calls outside of system. These failures
have been continuously addressed through the maintenance and support
agreement by deploying temporary patches to the system; however due to the
overall age of the system, the patches deployed have not permanently eliminated
the failures. The repeated shutdown of outgoing and incoming calls is especially
critical to the Police Department and can serve compromise public safety.
The cost for the hardware and related services upgrade is $11,328.33 and shall be
charged to account 001-1320-513-4125 with a balance of $38,775.26 before this
request was made.
2
CITY OF SOUTH MIAMI
South Miami OFFICE OF THE CITY MANAGER
THE CITY OF PLEASANT LIVING INTER -OFFICE MEMORANDUM
Considering the City has an existing 5-year maintenance and support agreement
in effect with Teleswitch which was approved by Commission and the VOIP
telephone system was provided by and purchased from Teleswitch, it is staffs
belief that Teleswitch is a sole source.
AMOUNT: $11,328.33
ACCOUNT: 001-1320-513-4125, Citywide Telephone Account, with a balance of $38,775.26
ATTACHMENTS: Resolution
Teleswitch Hardware Upgrade Quote #002232
Resolution No. 211-12-13768, dated October 16, 2012
Resolution No. 215-17-15016, dated November 7, 2017
3
teleswitc
Mitel Hardware Upgrade
Quote # 002232
Versi Dn 1
City of South Miami
0
�teleswitch
Mitel Hardware Upgrade
Quote Information: Prepared for:
Quote p: 002232
Version: 1
Delivered: O1/08/2021
Expires: 02/04/2021
Quote Summary
City of South Miami
Alfredo Riverol
6130 SUNSET DRIVE
SOUTH MIAMI, FL 33143
ariverol@southmiamifl.gov
(305)663-6338
Prepared by:
TeleSwitch
Bob Plessett
+1 (305) 702-3754
Fax +1 (305) 593-9220
robertp@teleswitch.com
AA AL
Amount
Hardware
$7,850.00
Services
$3,478.33
Total
$11,328.33
7
�teleswitch
QiStatement of Work
Assumptions:
Customer will provide:
Network connectivity (Routers and network service access)
Assumes all responsibility for all cost from communications services provider
Customer Provided cable facilities Minimum Cat 5e required
Quote 2v1 ge, b 4_ .
�teleswitch
THIS AGREEMENT IS NOT VALID UNTIL ACCEPTED BY AN OFFICER OF SWITCH TECH INTERNATIONAL, INC D/B/A TELESW ITCH
Purchaser Signature
Title
Date
Officer of TELESWITCH Signature Date
Title
Mite[ Voice Switches for
MiVoice Connect
Soecification Sheet
The key building blocks of the MiVoice
Connect platform
AVAILABLE AS SOLID-STATE APPLIANCES OR VIRTUALIZED FOR DEPLOYMENT IN YOUR DATACENTER
Mite[ ST Voice Switches enable IP PBX and unified communications for organizations of every size —from
large enterprises to small and medium businesses. Highly reliable and intelligent, these switches unify
communications across multiple enterorise locations, supporting IP phones, analog devices, and a variety
of trunk interfaces. Mitel ST Voice Switches manage Mite[ IP phones and analog lines, as well as PSTN and
ITSP trunks.
Do Mite(
10
Voice Switch STSOA
Voice Switch
Voice Switch ST1D
Voice Switch ST200
Voice Switch ST100A
ST100DA
Voice Switch ST21D
Voice Switch ST500
Telephones
IP phones
50 (ST50A)
10C
200 (ST200)
100 (STI00A)
500 IST5COi
Analog phones, maximum
4 (ST50A) 6 (ST100A)
6
Analog Ports
FXO Loop start trunks
4 (ST50A)
2
8 (ST100A)
FXS telephone extensions/
4 (ST50A)
6
DID trunks' `
6 (ST100A)
Loop length max. (24 AWG
FXS 3,000 ft (1 km)
FXS. 3.000 R (I km)
cable)
DID: 15 000 ft KS km)
DID. 15,000 ft (4.5 km)
GXS REN support
5 REN/port
5 REN/port
Power Fall Transfer'
Voltage message waiting
lamp support
Digital Trunks
Tl/E1 ti _n,cs- poi45
1 24 (Tl) OR
1 24 (Tl) OR
30 (Ell
30 (El) (ST1D)
2. 46 (Tl) OR
60 (ED (ST2D)
Integrated CSU
Line and payload toopoacks
Facilities data link
SIP Trunks
:Ipbunks
8(ST50A)
38
30;ST1D1
-4 (ST100A)
50 (ST-Di
Conference
Make me conference
6 IST50A)
12
12 (ST200)
6-party call legs. built -In
12 (STI00A)
24 (ST500)
Make me conference
14 (ST50A)
-`0
12 (5-200)
6-party call legs. maximum`
26 (ST100A)
24 6TS00i
Front Panel
10/100/1000 Ethernet(RJ-45)
2
2
2
_
Analog (RJ-21X)
I
Audio MOH input and
Pacing` output (3.5mm mini
stereo)
T1/El (R.7-48C)
i
1 (ST1D)
2 (ST2D)
USB 2.0 A -Type
Maintenance (DI
rxS6 or: POI it are snmp, iesources.P3rti can he indepti'n(Iv a onne: ec a:° xS Ii';Ion of PIS" ill DID t'unks Ili C Su I Pol'ev i he OSn nn Canadi eniy
ST24A gnu ST48A soppy , Lxs e.:env: s o-lr. 1'p _ID I. epos on S-24A an0 S 48A
Po,, Ca✓ Transtei ILL PPJ,I—F eC ILooP- a[art'.r,I n q i Pee l :c ;1c'Ez —1,1 PS"2
- Ma+�m�r� nicer or 5 - I. ie}. +. I, 1.i11 P-
-Faamy c-mm mn�n closmre a:pp^:'u r�._ __-i
2 1 Mitel
Voice Switch S1 50A
Voice Switch
Voice Switch STiD
Voice Switch ST200
Voice Switch ST100A
ST100DA
Voice Switch ST2D
Voice Switch ST500
Mechanical
. rack mount
•r,
•e
•e
.r
imensions H x W x D
1.65 x 8.35 x 14.65 tn.
1.65 x 8.35 x 14.65 in.
1.65 x 8.35 x 14.65 in.
1.65 x 8.35 x 14.65 in.
(42 x 212 x 372 mm)
(42 x 212 x 372 mm)
(42 x 212 x 372 mm)
(42 x 212 x 372 mm)
weight
5.3 lb (2.4 kg)
5.3 lb (2.4 kg)
5.3 lb (2.4 kg)
5.3 It (2.4 kg)
Pbwer
h put voltage. frequency
100 - 240 VAC.
100 - 240 VAC.
100 - 240 VAC.
100 - 240 VAC,
50-60 Hz
50-60 Hz
50-60 Hz
50-60 Hz
Ir put current, maximum
1A
1A
lA
1A
onsumption/Dissipation,
60W(ST50A)
65W
50W
Sow
aximum
65W (ST100A)
Environmental
eal time clock with internal
-..Atery
oerating temperature
0 - 50°C
0 - 50°C
0 - 50°C
0 - 50°C
oerating humidity
5 - 90%
5 - 90%
5 - 90%
5 - 90%
(non -condensing)
(non -condensing)
(non -condensing)
(non -condensing)
'-gage temperature
-30 - 70°C
-30 - 70°C
-30 - 70'C
-30 - 70°C
_ Ran. Mount Dual Switc-Tray to mar; one —'w- 11-11d;G sweche- m m, avatlxhle hel-vrld!iI I_ '.. posoon
Mitel 1 3
12
Voice Switch ST24A
Voice Switch ST48A Virtual PhoneSwitch Virtual TrunkSwitch
Telephones
IF phones
1000`
Analog phones, maximum
24 (ST24A)
48 (ST48A)
Analog Ports
FXO Locc start trunks
FXS telephone extensions/DID trunks'
24 (ST24A)
48 (ST48A)
Loop length max. (24 AWG cable)
11.000 ft (3.3 km)
GXS REN support
3 PEN/port
Power Fail Transfer'
Voltage message waiting lamp support
Digital Trunks
Tl/El trunks. ports
Integrated CSU
Line and payload loopbacks
Facitities data link
SIP Trunks
SIP ,rusks with media proxy
50O
Conference
Make me conference
6-party call legs, built-in
60:"
Make me conference
6-carry call legs. maximum'
24 (ST24A)
48 (ST48A)
Front Panel
10/100/1000 other net
2
Analog (RJ-21X)
1 (ST24A)
2 (ST48A)
Audio MOH input and Paglncs output 13.Snnn-
ministereo)
T1/Ei(RJ-46C)
uSB 2.0 A -Type
Maintenance (DB-9)
1x5b DL- sort, aid snare- remu,CesP,.ts cao Pe^Pependenfly eonfaurer as rxS-aen,mn s, DID!,,— LID! unks are Succored nn Ine',;S anP--awoa enly
> ST24A and 5 T48A support FXS exten5 o-s P-ly. Nc JIG s,.ppon. on 5-:4A anC BTabk
Power Fa. TranSler support—FXZ (Loop -start T eMl scr 1 to FXS Eat-nnonl Port 1:
Maannu— numpel oI S-part' ccn'e�ence cal legs rntn TDh1 Pc-t t, adesif
5 Paging output cOnta_t closure supp-. t for Mite, Vagi-g Ada -ter Mcoot PA-1
M LLCI will delecl alloca::'2 ha^'.va a or VP` rcsou cgs InF.rrlI-u i . -Tito rnav'i _-u.v_.. c3Pn-Gy Pc %r Iual svnlct
13
Voice Switch ST24A
_
Voice Switch ST48A Virtual PhoneSwitch Virtual TrunkSwitch
Mechanical
_9" rack mount
:imensions H x W x D
_
1.73 x 17.36 x 14.80 in.
(44 x 441 x 376 mm)
xelght
12.0Ib (5A kg)
Power
Input voltage, frequency
100 — 240 VAC,
50 — 60 Hz
Input current. maximum
3A
Consumption/Dissipation, maximum
125W (ST24A)
20OW (`ST48A)
Environmental
eat time clock with internal battery
oerating temperature
0 — SOT
oerating humidity
5 — 90%
(non -condensing)
. xage temperature
-30 — 70°C
Mitel 1 5
14
Voice Switch 30BRI/i Voice Switch 90BRI/t
Voice Switch 90BRIV/f
Telephones
IP phones
30
90
Analc^ oho -es
2
4
Analog Ports
LOOP start trunks
DID trunks*
Extensions (telephones)
2
4
Digital Trunks
Digital trunk channels
2 BRI channel
8 BRI channels
Integrated CSU
Line and payload loopbacks
Facilities data link
SIP Trunks
SIP trunks without media proxy
30
90
SIP trunks with media proxy
4
12
Voicemail
'.oraae
56 hours (90BRIV Only)
90 (908RIV only)
Conference
- Inference port
4
Front Panel
-- -__ _. _- _. - -1
2
2
Analog
P.J-21X
R.'-21X
Audio input and output (mini)
T1/E1(RJ-48C)
T1/E1 monitor (RJ-48C)
Maintenance (DB-9)
Mechanical
19'rack mount
Dimensions H x W x D
1.69 x 8.39 x 14.88 in.
(43 x 213 x 378 mm)
1.69 x 839 x 14.88 in.
(43 x 213 x 378 mm)
Weight
5.3 lb 124 kgl
53 lb (2.4 kg)
'UID llunu. on all s+u�Le, a� es., COI tl'n� oWic m00rwG Ca-:rtw nnir
1 F/OOUCt drd1ldL�ill1\ vdfifS aCSeaCr yV. -Ieui CUnla"ivL' IU, M.'L','�P�_Szn•,a',irt Ui �;'i:iJCiL'I. n �-Lr art_
6 1 Mltel
15
Power
r put voltage, frequency
A� _A�
Voice Switch 30BRI/t Voice Switch 90BRI/t
Voice Switch 90BRIV/t
100-240 VAC, 50-60 Hz 100-240 VAC, 50-60 Hz
gat cw,ent
1A max,
1A max.
-ss;panon
22 W max.
23/25 W max.
rvironmental
_. eature
0-50`C
0-50°C
aerating humidity
0-90%
0-90%
(non -condensing)
(non -condensing)
orage temperature
�P.eight
-30-70°C-30-70°C
5.3 lb (24 kg) 5.3 lb (2A kg)
..n .,nJ1, 1 .Imo,2J n Elie m aI I a� .
Y ales cold p g caw .ata�tvim,. iocvl F'.cl Rcp��enw� cb�ava:.umm: nyour,.uc
Mite[ 1 7
16
Features*
Telephone features
5G0 switches per system
Ar's Net
- Rndged ca l appearance
Call barG2 in
- Call forward. busy
- Call ior.vatd. erterna!
Call fc,.%ard. no ancv/e,
- Call nnid
- Call )o,n
- Call par</ rngark
-all p,c uP e,-R Si.0-
- Call pir-.up group
- Call recoidong
- Call stack (1-'6 Ca.ls)
- Call ied,rect.
- Call!rarsfec bit^a
- Call tr=.nsfer consultat!vc
all har stet i, ** corr.
- Call tc rsfer madbox
- Gall tta,-sfer Mnsper
Call waiting
Cale, ID mine
- Caller ID rumce,
- Caller ID otock. nq
- Cc^ere^re (6-party)
- Ccr'ere�.ce bbr.
- C. •eye ce cons- to :e
- C--"e•erce i•rerc' In
- Dial nu^,be, (speed drel;
- D,,ez-ory dial ng
D,St,^Ztive C a( t: ,e
Distr:.tive ringmq
rcup pa: ;,,g
Handsf2e
Hany up
Held
- tic e, r;ad
- HuernUPS
- IrsL'.0 al
1-tercom
r! -h•- he'I
mitel.com
numpes
- Multiple line appearance
Music-on-h_ d
- ^Pr,rato. r" I
- On hole rem, ir.der r ng
- Ofice AnVWhete
- Ou!Wu,d _all- ID
Pagi,
- Pari• ano pane
- Pagirg exrensicr in pacing
❑ro_n
-
Pickupnig^ celk
Radial
Wncuown
Ri,^ tone se
RI' - tune p,i3O' a�izatw ri
Send digits over :all
Shard c_'I aCpi
- Sdent monao•
SIR
Vo,niail "4'1
Whlcper page
Whisper oage
Trunk types
- Analeg icop star
- gral2a !a"k
- Iel:_ suGp'_
T_' loop sart
- T_ winstart
T: PPI
- N I?
-ahSS
- Vh:.S ltil
^.SI': manta
- r3Sl Slave
CAS
E1 PI
c: f -ISDN
-OSI-
- Hong rtonq rnt
�EURC-LDh!
- .-., ,'ealand TNerom
-SIG Basic C�.1
SIP
- R-C 32C1 - SIP
- R=C 29'6 - -I* INFO
- R"C 3891- SIP Perlace
- RFC 3515 - SIP Re.er
RFC 2396 - { IRI
- 12388 - D bt-
Trunk features
- ANI
- Aut',-3ilc trunk
mall llertan1e
- Caller ID name
- Caller ID number
- Caller ID blocking
C Eni,ex flash
- Dial-o'ehn
- Dial-c _.t pre`;.
- DID
- Ingot bit tit-cbim.
DN15
- Network ca.I ro,*ing
- ke'.-pork/Use, side PRI
lande - trur'ian..J
- Tr_-k group-
IP phone support
- MOCP
- SIP iPFC 28+'
DSP features
- Dyn,I- c eChO c ancellatiu•
Dyn;-_.._ ptleJ suffer
- Lr.t,! uacke'- a,iJl rc
T, _ 4 Cap
- Vc-r comp,eson
codee
System features
- AdwiSSan conned
- Ai✓II;
- Bridge -.all appearance
- �al cetrr ssas
Extension length
- Fay tedirecvori
- Feature permissions
- h en,a-eb ,i I
- != onn-e -as ove
Mel a ericryonon
- Office Anvwi luny-nr-!I
IC xLai nal a,,qr, c- .
- On-ret dial ng Il-? diq,tSi
- Power fail;,ansfei
- P_TNi fa love'
- CI"DI
Hunt groups
5nnult ^,eons h_,-t
Tnn c.o'.N'n r..;r-
- Smyle of - ultiple caa.ls iu i
extensl..'r
Busy c,ut g-P
Busy out e:ten_ior
- 16 extensions mar- pe
Sv ilCh
: rs ma•. per s,. i.. -
- Ccl -Orv. aid bush
- Cu'.I •orward no answe,
- 4hac.,led n--,oc�s
%ol al. tautly,, r 111[+'. _ .
supported bs e,ery sv.,i
-fEcSE LonlaCl y0.1 Fl rn
erresen:aove t-, r-,cr=
�elals.
17
RESOLUTION NO.: 211-12-13768
A Resolution authorizing the City Manager to issue a Purchase Order for a Voice
Over IP (VOIP) telephone system to Switch Tech International, Inc. d/b/a
TELESWITCH, through a City of Pompano Beach contract no H-2S-10, for an
amount not to exceed $10S,000.
WHEREAS, the City wishes to establish a Voice Over IP (VOIP) telephone network for all
City facilities and departments so the City can establish a multi -site data network; and
WHEREAS, the City will purchase the IP phone system through a piggyback contract
from the City of Pompano Beach contract no H-25-10 at the same negotiated prices; and
WHEREAS, the new VOIP phone system will replace the existing phone network that is
outdated and not cost effective to maintain; and
WHEREAS, the City previously installed fiber optic cable at all City departments since the
VOIP system delivers voice communications and multimedia sessions over internet protocol
networks.
NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND CITY COMMISSION OF THE CITY
OF SOUTH MIAMI, FLORIDA:
Section 1. The City Manager is authorized to enter into an agreement with Switch Tech
International, Inc. d/b/a TELESWITCH for a VOIP telephone system through a City of Pompano
Beach contract no H-25-10 at the same negotiated prices for an amount not to exceed $105,000
to be paid from Account No 001-1320-513-4125 with a current balance of $148,241. A copy of
the contract is attached.
Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is
for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding
shall not affect the validity of the remaining portions of this resolution.
Section 3. Effective Date: This resolution shall take effect immediately upon
enactment.
PASSED AND ENACTED this 16tyday of October . 2012.
ATTEST: APPROVED:
ITY CLERK MAY
READ AND WOVED AS TO FOR COMMISSION VOTE:
EGALITY AN Mayor Stoddard:
Xi;CUT N THEREOF Vice Mayor Liebman:
Commissioner Harris:
Commissioner Newman:
Commissioner Welsh:
5-0
Yea
Yea
Yea
Yea
YEa
18
6o urb
N
v
• uwaevoR�co •
,atoRr9
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER -OFFICE MEMORANDUM
South Miami
AWWWRY
a
2001
To: The Honorable Mayor & Members of the City Commission
From: Hector Mirabile, PhD, City Manager �/ 5
Date: October 11, 2012 Agenda Item No --
SUBJECT: A Resolution authorizing the City Manager to issue a Purchase
Order for a Voice Over IP (VOIP) telephone system to Switch Tech
International, Inc. d/b/a TELESWITCH, through a City of Pompano
Beach contract no H-25-10, for an amount not to exceed $105,000.
BACKGROUND: The City continuously has issues with the existing phone system. The City's
existing Nortel telephone system is extremely outdated and parts for the existing
system were discontinued by the manufacture. In the event that the City is in
need of parts, the city is required to purchase refurbished parts, and even then,
they are expensive. Moreover, current discussions with the City's telephone
consultant indicated that obtaining refurbished parts will become more difficult in
the very near future. Lastly, the exiting Nortel telephone system infrastructure is
not covered by any warranty or maintenance agreement, obtaining such warranty
would be too costly, if possible at all.
To rectify this situation, a market research exercise was completed last fiscal year
for a Voice Over IP (VOIP) phone system. It was determined the most cost
effective option is to piggyback off an existing contract with the City of Pompano
Beach. The City of Pompano Beach conducted an RFP and negotiated a VOIP
system with Teleswitch for an estimated cost of $496,609. The City's system will
be much smaller but will take advantage of pricing discounts negotiated for a much
larger system. In addition, the pricing structure the City will piggyback from was
negotiated in July, 2010; those prices will apply for the City.
In advance of ordering the VOIP phones and equipment, the City installed fiber
optic cable at all City departments. The VOIP system delivers voice
communications and multimedia sessions over internet protocol networks (IP).
The expense for the cable, $19,495, was purchased and installed during FY 2012
and VOIP phones is estimated not to exceed $105,000.
Teleswitch also installed the cable, which provides an additional benefit to the
City. Teleswitch will act as a single point of contact and will be accountable for
not only cabling but for the entire VOIP system. The City will exercise the VOIP
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option that includes 5-years of support ($23,675) over the one-year option
($5,570) which includes; 12 hours of project management, 30 hours of installation
and programming and 16 hours of user training.
EXPENSE: Not to exceed $105,000 To account no 001-1320-513-4125, with a balance of
$148,241
SUPPORT: Resolution
Teleswitch Master Sales Agreement, City of South Miami
City of Pompano Beach
RFP #H-25-10
Pre -Bid Sign in Sheet
RFP Responses, dated 4/22/ 10
Consent Agenda No 2012-33 and Final Ranking Analysis
Resolution No 201 I-5
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RESOLUTION NO: 21 5 -17 -1 5 01 6
A Resolution authorizing the City Manager to enter into a five (5) year
support renewal agreement for the City's Voice Over IP (VOIP) telephone
system with Switch Tech International, Inc., d/b/a/ Teleswitch.
WHEREAS, the City previously established a Voice Over IP (VOIP) telephone
network for all City facilities and departments; and
WHEREAS, the City purchased the VOIP telephone system from Teleswitch
through a piggyback agreement onto a City of Pompano Beach Contract No. H-25-10; and
under the authority of Resolution 211-12-13768, dated October 16, 2012; and
WHEREAS, the initial purchase of the VOIP telephone included a five-year (5)
support agreement which has expired; and
WHEREAS, the City desires to renew the support agreement which includes, but
not limited to; a direct service relationship with Teleswitch, remote warranty labor,
reduced hourly rates for onsite engineers, unlimited calls for remote warranty support,
software updates, hardware replacement options, training and online support tools; and
WHEREAS, it is the opinion of the City staff that no other company can provide
the support as seamlessly as Teleswitch and no other vendor can provide all of the
services included as a part of the support agreement and, since the VOIP telephones
system was provided by and purchased from Teleswitch, it is staffs belief that Teleswitch
is a sole source; and
WHEREAS, the expense for the renewal support agreement, $4,272.58 annually
and over the next five (5) years for a total of $21,362,90, will be charged to the City's
Telephone Account No. 001-1320-513-4125.
NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF
THE CITY OF SOUTH MIAM1, FLORIDA;
Section 1. The City Manager is authorized to enter into a five (5) year support
renewal agreement for the City's Voice Over IP (VOIP) telephone system with Teleswitch.
A copy of the renewal support agreement is attached.
Section 2. Severability. If any section, clause, sentence, or phrase of this
resolution is for any reason held invalid or unconstitutional by a court of competent
jurisdiction, this holding shall not affect the validity of the remaining portions of this
resolution.
Section 3. Effective Date: This resolution shall take effect immediately upon
enactment.
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Res. No. 215-17-15016
PASSED AND ADOPTED this7th day of November . 2017.
ATTEST: APPROVED:
f !�
CITY CLER AYOR
COMMISSION VOTE:
READ A OVED AS TO ,
LEGALITY AND ECU ION Mayor Stoddard:
E CUT T ERE Vice Mayor Welsh:
Commissioner Harris:
Commissioner Liebman:
CLTY ORNEY Commissioner Edmond:
5-0
Yea
Yea
Yea
Yea
Yea
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