Res No 142-20-15582 (2)RESOLUTION NO.142-20-15582
A Resolution authorizing the City Manager to enter Into a one-year contract with
BEEFREE, LLC (BEEFREE) for a point-to-point transportation service by piggybacking
onto BEEFREE's agreement with the DelRay Beach CRA.
WHEREAS, the Delray Beach CRA conducted a competitive bid process for a point-to-
point transportation service to provided residents, visitors, and business employees with
convenient, efficient and free -of -charge transportation options; and
WHEREAS, BEEFREE, LLC was awarded the contract and provides the point -top -point on -
demand service with neighborhood fully electric vehicles, (NEV), GEMe6; and
WHEREAS, the point-to-point service will operate on a demand response system
throughout the boundaries of the City; and
WHEREAS, the program will include drivers, three fully electric vehicles, advertising
revenue placed on the side of the vehicles will be split equally 50-50 on advertising revenue
over $72,000, charging stations, transportation planning and design, live data integration,
marketing PR and outreach, miscellaneous supplies, etc., and;
WHEREAS, program launch is expected mid -November 2020 and based on a pro -rated
fee schedule, the estimated cost for the one-year agreement is $150,000 expiring September
30, 2021 and shall be charged to the Peoples Transportation Plan (PTP) account no. 125-1730-
541-3450 with a current balance of $150,000.
NOW THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COMMISSIONERS OF THE
CITY OF SOUTH MIAMI, FLORIDA:
Section 1. The foregoing recitals are hereby ratified and confirmed as being true and
they are incorporated into this resolution by reference as if set forth in full herein.
Section 2. The City Manager is hereby authorized to enter into a one-year contract with
BEEFREE, LLC for a point-to-point transportation service piggybacking onto the agreement
between BEEFREE and DelRay Beach CRA for a program fee of $150,000 charged to the Peoples
Transportation Plan (PTP) account no. 125-1730-541-3450.
Section 3. Corrections. Conforming language or technical scrivener -type corrections
may be made by the City Attorney for any conforming amendments to be incorporated into the
final resolution for signature.
Section 4. Severability. If any section clause, sentence, or phrase of this resolution is for
any reason held invalid or unconstitutional by a court of competent jurisdiction, the holding
shall not affect the validity of the remaining portions of this resolution.
Pagel of 2
Res. No. 142-20-15582
Section S. Effective Date. This resolution shall become effective immediately upon
adoption.
PASSED AND ADOPTED this 201 day of October, 2020.
ATTEST: APPROVED:
)q M 2 — Z'-?� X'��
CITY CL RK MAYOR
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
V�
CITY ATTORNEY
COMMISSION VOTE:
5-0
Mayor Philips:
Yea
Vice Mayor Welsh:
Yea
Commissioner Harris:
Yea
Commissioner Liebman:
Yea
Commissioner Gil:
Yea
Page 2 of 2
Agenda Rem No:6.
City Commission Agenda Item Report
Meeting Date: October 20, 2020
Submitted by: Steven Kulick
Submitting Department: Procurement Division
Rem Type: Resolution
Agenda Section:
Subject:
A Resolution authorizing the City Manager to enter into a one-year contract with Beefree, LLC (BEEFREE) for a
point-to-point transportation service by piggybacking onto BEEFREE's agreement with the City of DelRay
Beach CRA. 3/5 (City Manager -Finance Dept.)
Suggested Action:
Attachments:
CM Memo On Demand Trans.docx
ResoBee FreeOn_Demand_Trans9.30.20.doc
Delray Beach Presentation V2_compressed.pdf
Beefree Proposal.pdf
CITY OF SOUTH MIAMI
South Miami OFFICE OF THE CITY MANAGER
THE CITY OF PLEASANT LIVING INTER -OFFICE MEMORANDUM
To: The Honorable Mayor & Members of the City Commission
FROM: Shari Karnali, City Manager
DATE: October 20, 2020
SUBJECT: A Resolution authorizing the City Manager to enter into a one-year
contract with Beefree, LLC for a point-to-point transportation service
onto a piggyback agreement from the City of Del Ray Beach CRA.
BACKGROUND: The City of Delray Beach CRA conducted a competitive bid process for a
point-to-point transportation service to provided residents, visitors, and
business employees with convenient, efficient and free -of -charge
transportation options. Beefree LLC was awarded the contract and
provides the point-to-point on -demand service with neighborhood fully
electric vehicles, (NEV), GEMe6.
The point-to-point service will operate on a demand response system
throughout the boundaries of the City. The goal is to help get cars off the
road, make transportation more easily available, decrease time residents
spend in their vehicles looking for parking, and reduce Downtown traffic
and vehicle emissions.
A summary of the South Miami program is below:
• Hourly rate: $24.91
• Annual fee of $186,526.08
• Hours of Service: (Minimum 72 Hours per week, per vehicle)
o Vehicle 1: Monday - Friday, 7 AM to 7 PM; 11 AM to 11 PM
Saturday
o Vehicle 2: Monday — Saturday 11 AM to 11 PM
O Vehicle 3: Wheelchair accessible
• Advertising Revenue placed on the side of the vehicles will be spilt
equally 50/50 on advertising revenue over $72,000
• Drivers Included
• Vehicles: 3 each, GEM e6 Electric with at least one (1) wheelchair
accessible
• Charging Stations: City will receive a $3,600 credit annually to
cover three (3) City provided parking spaces at $100 per space.
2
CITY OF SOUTH MIAMI
South Miami OFFICE OF THE CITY MANAGER
THE CITY OF PLEASANT LIVING INTER -OFFICE MEMORANDUM
• App Development, Maintenance, and Licensing
• Hiring, Training, and Scheduling of Drivers/Ambassadors
• Program and Performance Management
• Live Data Integration
• Vehicle Maintenance
• Insurance
• Marketing, PR, and Outreach
• Sponsorship/Advertising Sales
• Transportation Planning and Design
• Miscellaneous Supplies (Cleaning, etc.)
Program launch is expected in mid -November 2020 after contract
execution and based on a pro -rated quoted fee schedule, it is estimated
the cost for the service will be $150,000 for the one-year agreement,
expiring September 30, 2021.
AMOUNT: $150,000 for Fiscal Year 2020-2021
ACCOUNT: Peoples Transportation Plan (PTP) account 125-1730-541-3450 with a
beginning balance of $150,000
ATTACHMENTS: Resolution
Beefree LLC Proposal & Summary of Services
Beefree LLC Del Ray Beach Presentation
3
CONTRACT FOR TRANSPORTATION SERVICES (POINT-TO-POINT)
THIS AGREEMENT made and entered into this day of 116�, 20D by
and between the City of South Miami, a Florida municipal Corporation by and through its City
Manager (hereinafter referred to as "City") and BEEFREE, LLC., (hereinafter referred to as
"Contractor") whose address is 2312 N. Miami Avenue, Miami, FL 33127 and whose email
address is:iasonna,ridefreebee.com.
WITNESSETH:
WHEREAS the DELRAY BEACH CRA solicited bids pursuant to RFP #2019-01, for
POINT-TO-POINT TRANSPORTATION SERVICES: and
WHEREAS, the DELRAY BEACH CRA, after completing a competitive bidding
process, awarded a contract to Contractor, and
WHEREAS, the City of South Miami desires to utilize the DELRAY BEACH CRA
Contract with Contractor; and
WHEREAS, the City is authorized, pursuant to the City of South Miami's Charter, to
piggyback off of contracts, such as the contract in question between the DELRAY BEACH
CRA and Contractor, that were entered into in accordance with a solicitation process that is at
least as vigorous as that of the City of South Miami; and
NOW, THEREFORE, the City and the Contractor, each through their authorized
representative/official, agree as follows:
1. The City desires to enter into a Contract, under the same provisions as set forth in the
contract between the DELRAY BEACH CRA and Contractor pursuant to the Contract and
RFP #2019-01, as modified by this Agreement.
2. The City has reviewed the contract between the DELRAY BEACH CRA and
Contractor and agrees to the provisions of that contract which shall be applicable to a purchase
order to be issued by the City and further agrees to the fair and reasonableness of the pricing.
Contractor hereby agrees to provide such goods and/or services, pursuant to the City's purchase
order made during the term of this Agreement, under the same price(s), terms and conditions as
found in the solicitation documents, the response to the solicitation, and the Agreement/Contract
and/or the Award, pertinent copies of which are attached hereto as ATTACHMENT A and
made a part hereof by reference.
All references in the contract between the DELRAY BEACH CRA and Contractor, shall be
assumed to pertain to, and are binding upon Contractor and the City of South Miami. All
decisions that are to be made on behalf of the DELRAY BEACH CRA as set forth in the
contract between the DELRAY BEACH CRA and the Contractor, shall all be made by the City
Manager for the City of South Miami. Notwithstanding anything contained in the DELRAY
BEACH CRA RFP #2019-01, and the contract between the DELRAY BEACH CRA and the
Thomas F. Pepe — 04-03-19
Pagel of 5
Contractor to the contrary, this Agreement shall be governed by the laws of the State of Florida
and venue for all dispute resolutions or litigation shall be in Miami -Dade County, Florida.
In interpreting the contract documents, all references to "Executive Director" are references to the
City Manager, all references to CRA Board of Commissioners are references to the City
Commission, all references to CRA are references to the City of South Miami (City), all
references to Service Area or Core Service Area are references to the jurisdictional boundaries of
the City, all references to geofenced area means the Service Area, City of Delray Beach means
City of South Miami,
Goods and services to be provided in accordance with this piggyback agreement include the
Proposed Program Service Package offered to the Delray Beach CPA in response to the Delray
Beach CRA RFP.
City jurisdictional boundaries and City map will be labeled as ATTACHMENT C is a
substitution for DELRAY BEACH CRA CONTRACT, SECTION 9.11. Exhibit A: Service Area
The proposed Driver Schedule for the City will be labeled as ATTACHMENT D, DRIVER
SCHEDULE EXHIBIT B is a substituted for the Exhibit B to the Delray Beach CRA
contract
Notwithstanding anything to the contrary in the contract with Delray Beach CRA, the
commencement date, the term of the contract, the contract price, advertisement revenue sharing,
hourly rate, invoicing method, as well as the timing of payment if there is a conflict with the
Delray Beach CRA contract, will be as set forth in BEEFREE's proposal to City of South Miami.
All addresses and names as to paragraph 35 of the Delray Beach CRA contract will be substituted
with the information set forth in paragraph 11 below.
3. Term. The term of the contract, including all renewals authorized by the DELRAY
BEACH CRA, shall not exceed one-year from the date of program launch.
4. Termination: This Contract maybe terminated without cause by the CITY with 30
days of advanced written notice and, in such case, the termination effective date will be the 31S`
day following receipt of the notice of termination. This provision supersedes and takes
precedence over any contrary provisions for termination contained in the other Contract
Documents. If the CITY terminates the Contract without cause, the CONTRACTOR is entitled
to be compensated for the work performed up to the effective date of termination.
5. Scope of Goods and Services. The scope of goods and services (which may
hereinafter be referred to as the "Work") are set forth in the attached ATTACHMENT A and
any attachments thereto and the City's purchase order, the latter of which shall take precedence.
The Contractor has agreed to deliver the goods, if any, and perform the services, if any, in a
workman like manner and in accordance with all state, county and City laws, at the locations, if
any, designated by the City. All of the goods and services reflected in ATTACHMENT A shall,
unless otherwise stated in the ATTACHMENT A or B, be delivered, if good, and commenced,
if services, within N/A days from the date of the execution of this Agreement. The Contractor
'homas F. Pepe — 04-03-19
Page 2 of 5
shall obtain and pay for all permits required for the goods and services rendered, if any, with the
exception of permits fees charged by the City, said fees shall be waived.
6. Contract Price. The contract price for the good and services is set forth in
ATTACHMENT A or B. If not otherwise set forth in the contract between the DELRAY
BEACH CRA and the Contractor, the Contractor shall be paid upon delivery of all the goods, if
any, the completion of all the services, if any, and after final inspection and approval, by the
City, that approves of the goods delivered, if any, and the services performed, if any.
7. Precedence. The term, provisions and conditions of this Agreement shall take
precedence over the terms, provisions, and conditions of the contract between Contractor and
DELRAY BEACH CRA.
8. Grant Funding: This project is being funded by N/A and Contractor agrees to
comply with all the requirements of that Grant, applicable to the delivery of the goods and/or
services that are the subject of this Agreement, and that are within its power to provide and to
provide all the documentation within its control that is required for the City to be able to recover
as much of the contract price that is available pursuant to the terms of the grant. A copy of the
grant, if any, is attached hereto and made a part hereof by reference.
9. Public Records: CONTRACTOR and all of its subcontractors are required to comply
with the public records law (s.119.0701) while providing goods and/or services on behalf of the
CITY and the CONTRACTOR, under such conditions, shall incorporate this paragraph in all of
its subcontracts for this Project and shall: (a) Keep and maintain public records required by the
public agency to perform the service; (b) Upon request from the public agency's custodian of
public records, provide the public agency with a copy of the requested records or allow the
records to be inspected or copied within a reasonable time at a cost that does not exceed the cost
provided in this chapter or as otherwise provided by law; (c) Ensure that public records that are
exempt or confidential and exempt from public records disclosure requirements are not disclosed
except as authorized by law for the duration of the contract term and following completion of the
contract if the contractor does not transfer the records to the public agency; and (d) Upon
completion of the contract, transfer, at no cost, to the public agency all public records in
possession of the contractor or keep and maintain public records required by the public agency to
perform the service. If the contractor transfers all public records to the public agency upon
completion of the contract, the contractor shall destroy any duplicate public records that are
exempt or confidential and exempt from public records disclosure requirements. If the contractor
keeps and maintains public records upon completion of the contract, the contractor shall meet all
applicable requirements for retaining public records. All records stored electronically must be
provided to the public agency, upon request from the public agency's custodian of public records,
in a format that is compatible with the information technology systems of the public agency. IF
THE CONTRACTOR HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE
CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING
TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC
RECORDS AT 305-663-6340; E-mail: nnayneAsouthmiamifl.sov; 6130
Thomas F. Pepe — 04-03-19
Page 3 of 5
Sunset Drive, South Miami, FL 33143.
10. Waiver Jury Trial: City and Contractor knowingly, irrevocably voluntarily and
intentionally waive any right either may have to a trial by jury in State or Federal Court
proceedings in respect to any action, proceeding, or lawsuit arising out of the Contract
Documents or the performance of the Work thereunder or any counterclaim, cross -claim or third
parry claim filed in the same proceeding.
11. Notices: Whenever notice shall be required or permitted herein, it shall be delivered
by hand delivery, e-mail (or similar electronic transmission), facsimile transmission or certified
mail with return receipt requested and shall be deemed delivered on the date shown on the e-mail
or delivery confirmation for any facsimile transmission or, if by certified mail, the date on the
return receipt or the date shown as the date same was refused or unclaimed. If hand delivered to
the CITY, a copy must be stamped with the official CITY receipt stamp showing the date of
delivery, otherwise the document shall not be considered to have been hand delivered. Notices
shall be delivered to the following individuals or entities at the addresses (including e-mail) or
facsimile transmission numbers set forth below or in the introductory paragraph to this contract:
To CITY: City Manager,
6130 Sunset Dr.
South Miami, FL 33143
Tel: (305) 668-2510
Fax: (305) 663-6345
E-mail: skamali@southmiamifl.gov
With copies to: City Attorney
6130 Sunset Dr.
South Miami, FL 33143
Tel: (305) 667-2564
Fax: (305) 341-0584
E-mail: tpepe(a4southmiamifl.aov
12. Validity of Executed Copies: This Agreement may be executed in several
counterparts, each of which may be construed as an original.
13. Attorneys' Fees and Costs: In the event of any litigation between the parties arising
out of or relating in any way to this Agreement or a breach thereof, each party shall bear its own
costs and legal fees. Nothing contained herein shall prevent or prohibit the right to be
indemnified for any attorney fees incurred in the defense of an action by a person or entity who
is not a party to this Agreement.
14. Indemnification: Notwithstanding anything contained in the contract between
Contractor and the DELRAY BEACH CRA to the contrary, the City does not waive its
sovereign immunity granted by Florida Statutes, Section 768.28, and the City's tort liability shall
be limited to the waiver of sovereign immunity provided for in Section 768.28.
15. Severability: If any term or provision of this Agreement or the application thereof to
any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of
Thomas F. Pepe — 04-03-19
Page 4 of 5
this Agreement, or the application of such term or provision to persons or circumstances other
than those to which it is held invalid or unenforceable, shall not be affected thereby and each
term and provision of this Agreement shall be valid and enforceable to the fullest extent
permitted by law.
IN WITNESS WHEREOF, and as the duly authorized act of the parties, the
undersigned representatives of the parties hereto have caused this instrument to be signed in their
respective names by their proper officials on or before the day and year first above written.
BEEFREE LLC:
By•
(type name and title of signatory above)
ATTEST:
CITY OF SOUTH MIAMI
By: N By: `, kfit/ V,I `
Nke1 ga Pa e, CMC Shari Karnali
City Clerk City Manager
Read and Approved as to Form, Language,
Legality and Execution Thereof.
City Attorney
Thomas F. Pepe — 04-03-19
Page 5 of 5
i ATTACHMENT A
CONTRACT FOR TRANSPORTATION SERVICES (POINT-TO-POINT)
Thomas F. Pepe — 04-03-19
• DELRAY BEACH CRA CONTRACT
➢ SCOPE OF SERVICES
➢ TERMS & CONDITIONS
• DELRAY BEACH CRA RFP #2019-01
Page 6 of 10
ATTACHMENT D
DRIVER SCHEDULE
EXHIBIT B
(substituted for the Exhibit B to the Delray Beach CRA contract)
Hours of Service: (Minimum 72 Hours per week, per vehicle)
o Vehicle 1: Monday - Friday, 7 AM to 7 PM; 11 AM to I 1
PM Saturday
o Vehicle 2: Monday — Saturday 11 AM to 11 PM
o Vehicle 3: Wheelchair accessible
Note: Hours of Service May be Mutually Adjusted Between the City and
Contractor Throughout the Term of the Agreement
The third vehicle that is wheelchair accessible is not being billed. This comes included within services and the pricing
already provided. It is only used when wheelchair accessibility is needed.
Thomas F. Pepe — 04-03-19
Page 10 of 10
AGREEMENT FOR TRANSPORTATION SERVICES
(POINT TO POINT)
THIS AGREEMENT is made this day of .�.��� , 2019, by and
between the Delray Beach Community Redevelopment Agency, a Florida municipal
corporation (hereinafter referred to as "CRA"), whose address is 20 North Swinton Avenue,
Delray Beach, FL 33444, and Beefree, LLC d/b/a Freebee a Florida limited liability company
a Florida corporation (hereinafter referred to as "CONTRACTOR"), authorized to do business
in Florida, whose address is 2312 N Miami Ave, Miami, FL 33127.
WHEREAS, the CRA issued a Request for Proposals ("RFP") for Point to Point
Transportation Services on January 28, 2019; and
WHEREAS, Beefree LLC d/b/a Frecbee, submitted its response to the CRA's RFP for
Point to Point Transportation Services; and
WHEREAS, on May 14, 2019, the CRA Board directed CRA staff to start negotiations
with Beefree LLC d/b/a Freebee; and
WHEREAS, the CRA and CONTRACTOR desire to enter into this Agreement to
provide for the terms and conditions for the CONTRACTOR to provide Point to Point
Transportation Services (the "Services") consistent with the CONTRACTOR's response to
the RFP Proposal; and
WHEREAS, the CRA finds that this Agreement serves a municipal and public
purpose, is consistent with the CRA's Redevelopment Plan, and conforms with the
requirements of Florida law.
NOW THEREFORE, in consideration of the promises, mutual covenants, provisions
and undertakings hereinafter contained and for other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:
I . Incorporation of Recitals.
1.1 The above recitals are true and correct and are incorporated herein by reference.
2. Scope of Services.
2.1 The CONTRACTOR shall provide Services to the CRA, in accordance with
and pursuant to CONTRACTOR's Proposal, and the terms and conditions of this
Agreement. The Services may be adjusted based upon the needs of the users, and may
be adjusted by mutual agreement of the CRA and CONTRACTOR and their execution
of a written amendment to this Agreement. Notwithstanding the foregoing, to the extent
that the terms and conditions of this Agreement conflict with the terms and conditions
of this Agreement shall control.
2.2 CONTRACTOR shall provide a year-round point to point transportation
program that will provide the City of Delray Beach residents, visitors, and business
employees ("Riders") with convenient and efficient transportation options. The
Service should be hospitality oriented, and may include supplementary service during
special events requiring vehicles, personnel, and resources.
2.2 Point to Point Transportation Services. CONTRACTOR will be responsible for
providing the Services within the boundaries of the Service Area as shown in the map
in Exhibit "A", which is attached hereto and incorporated herein by reference.
2.3 The goals of the Services to be provided by CONTRACTOR are to do the
following:
A. Operate a demand -response system throughout the boundaries of the
Service Area indicated in Exhibit "A". All rides shall either commence
or terminate within the boundaries of the Core Service Area, attached
hereto as Exhibit "A". The demand -response system boundaries served
by CONTRACTOR may be changed upon the execution of a written
amendment to the Agreement executed by the CONTRACTOR and the
CRA's Executive Director, or their authorized representatives.
B. Provide a safe and pleasing passenger experience with capable, qualified
and courteous drivers that will serve as ambassadors, more specifically
described in Section 2.5.
C. Feature a mobile application with which the user will be able to locate
his or her position and flag a proximate, available vehicle to make the
pickup.
D. Cut down time workers and visitors spend in their vehicles circling and
idling in the hopes of finding parking adjacent to their destination.
E. Allow users to get to their destination within the service area without the
need to drive, park or even own a personal vehicle.
F. Reduce Downtown traffic and vehicle emissions.
2.4 CONTRACTOR shall utilize no less than five (5) GEM E6 vehicles, and at least
one (1) wheelchair -accessible GEM vehicle, for a total of no less than six (6) vehicles
in CONTRACTOR's fleet of vehicles (the "Vehicles") to provide Services pursuant to
this Agreement. All Vehicles will meet the Federal Motor Vehicle Safety Standards.
CONTRACTOR shall also supply charging equipment for the Vehicles for the duration
of this Agreement. The Vehicles used throughout the Term of this Agreement must be
consistent and identifiable with the appropriate program signage.
2.5 The CONTRACTOR agrees to meet the following performance criteria for the
Services to be provided pursuant to this Agreement:
2
Service:
A. The CONTRACTOR shall provide the Services to the Riders by
providing on -demand rides to work, for shopping, restaurant, events,
nightlife access and for various appointments serving the Core Service
Area which is attached hereto as Exhibit "A".
B. Service will be provided Monday through Wednesday from 11:00 A.M.
until 9:00 P.M., Thursday through Saturday from 11:00 A.M. until 11:00
P.M., and Sunday 11:00 A.M. until 9:00 P.M. Any changes in the service
hours shall be in writing and mutually agreed upon in writing executed
by the CRA and the CONTRACTOR.
C. CONTRACTOR shall comply with the driver schedule, which is
attached hereto as Exhibit "B", in order to insure there is a minimum
number of vehicles operating within the Service Area. Vehicles shall
have a minimum capacity of five (5) standard passengers, and at least
one (1) vehicle shall have the ability to adjust capacity to provide for one
(1) wheelchair passenger.
D. All trips must begin and end within the Core Service Area as shown on
the Service Area Map, which is attached hereto as Exhibit "A". Any
changes in the Service Area Map, including the Core Service Area, shall
be in writing and mutually agreed upon in writing executed by the CRA
and the CONTRACTOR.
E. CONTRACTOR and CRA shall meet at least annually to review the
services provided, the Service Area, and the Core Service Area, and
determine if any adjustments are necessary. Any agreed upon
adjustments shall be reduced to a written amendment to this Agreement,
to be executed by both parties.
F. The service shall be free to users. Absolutely no tipping will be allowed.
G. CONTRACTOR and its drivers are permitted to refuse service when, in
the driver's opinion, a passenger poses a threat to himself or herself,
other passengers, the driver, the vehicle, or other vehicles or persons.
H. CONTRACTOR is permitted to establish reasonable restrictions on the
provision of services to non -service animals.
I. CONTRACTOR shall be prepared to adjust fleet to adhere to changing
demands, such as during special events, as more particularly defined in
Section 3.4 of the Agreement.
J. CONTRACTOR will communicate any problems or requests to the
CRA through the Project Manager or designee.
K. CONTRACTOR will have the right to suspend operation of the vehicles
without penalty in the case of severe weather, unsafe operating
conditions, or the issuance of a tropical storm or hurricane watch or
warning, subject to providing written notification to the CRA.
k,
Drivers:
L. CONTRACTOR agrees that their drivers shall serve as ambassadors for
the City of Delray Beach and the CRA, and shall present themselves in
a friendly, personable, and customer -service oriented manner at all
times.
M. CONTRACTOR shall provide professional, experienced, well-groomed
hospitality -oriented personnel and resources to communicate engagingly
with riders while answering their questions.
N. Drivers must be comfortable speaking knowledgably about the City of
Delray Beach as a visitor destination. Preference shall be given to hire
drivers who reside in the City of Delray Beach. Ability to converse in
other languages (French and Spanish) would be helpful.
Vehicles:
O. CONTRACTOR's vehicles shall be properly licensed and authorized to
legally operate on the public streets and rights -of -way in the State of
Florida.
P. Vehicles shall be equipped with equipment/hardware to collect ridership
data and with GPS units for vehicle location.
Q. Vehicles shall be aesthetically suitable for a neighborhood shuttle.
R. CONTRACTOR shall be responsible for the cleanliness interior and the
exterior of the vehicles. Vehicles shall be free of graffiti, vandalism,
defacement and other damage to the satisfaction of the CRA.
S. CONTRACTOR must ensure that at least one vehicle in use, at all times,
is wheelchair -accessible.
T. Vehicle storage, maintenance, and charging must be performed by the
CONTRACTOR.
U. CONTRACTOR shall be responsible for the cleanliness of the interior
and the exterior of the Vehicles.
Technology/App:
V. After a ride is requested, patrons must be picked up promptly and safely
delivered to their destination, with a reminder to use the app again for
subsequent trips back to their point of origin or another destination.
W. CONTRACTOR shall offer a mobile application ("App") that is
available to individuals on their Android and iPhone electronic devices.
The App, will allow an individual to do the following with their Android
and iPhone devices:
a. View location of vehicles, stops, and estimated times of arrival
("ETA") in real-time.
b. App shall be at no cost to the user.
4
c. App shall allow users to provide feedback and rate drivers.
d. Allow an individual to request a pickup and be given an estimated
wait time based upon driver and vehicle availability.
CONTRACTOR shall maintain updates to the App, provide App
maintenance, and App issue solving at no cost to the CRA. The CRA
shall be able to track Rider and usage data. The App will allow
CONTRACTOR's drivers to enable real-time tracking and passenger
counting. CONTRACTOR shall fully retain all rights and ownership in
its App.
X. When drivers use the App to respond to Riders' ride requests, the driver
app must be able to organize ride requests in a queue format, allowing
for multiple rides to be assigned to one driver.
Y. CONTRACTOR shall provide a toll -free telephone number that may be
used by Riders to access service information.
2.6 Customer service is one of the CRA's key factors of the Services to be provided
by CONTRACTOR. CONTRACTOR will be responsible for addressing all complaints
in a courteous and timely manner and provide reports to CRA staff as needed.
2.7 CONTRACTOR will provide services using its own vehicles. Creative, tourist -
oriented and colorful designs of the vehicles are encouraged. CRA staff will work with
the CONTRACTOR on the final design, which shall be subject to the CRA's consent,
and such consent shall not be unreasonably withheld. CONTRACTOR will be
responsible for all costs associated with the design of the vehicles.
2.8 CONTRACTOR shall replace any vehicle at its sole expense when the vehicle
cannot be maintained in good working order, in accordance with applicable laws, and
regulations, or the vehicles are no longer able to be maintained in accordance with the
requirements of this Agreement. CONTRACTOR shall use its best efforts to restore
non -operational vehicles within 10 business days from the date of any incident
requiring the vehicle to be removed from operation. CONTRACTOR shall provide
verbal and written notice to the CRA of any delay in restoring a non -operational vehicle
that extends beyond 10 business days from the date of malfunction. If the CRA
determines that any such delay is due to CONTRACTOR's lack of diligence, the CRA
will have the right to pursue any remedy provided for in this Agreement or at law or
equity.
2.9 If CONTRACTOR and the CRA agree on modifications or revisions to the
service elements, after the CRA has approved performance of a particular task or
project, and a budget has been established for that task or project, the CONTRACTOR
shall submit a revised budget to the CRA for approval prior to proceeding with the task
or project.
2.10 Reporting. CONTRACTOR shall provide CRA with, monthly, quarterly, and
yearly level of service reports. Upon request by the CRA, CONTRACTOR shall
F
provide the CRA with weekly level of service reports. These reports shall include the
following:
A. Number of Riders on a daily, weekly, and monthly basis;
B. Number of vehicles not in operation on a daily, weekly, and monthly basis,
including a description of the malfunction or reason for the inoperable
vehicle, and the length of time to place the vehicle back in service;
C. Average wait time from request trough the mobile app until arrival by the
vehicle on a daily, weekly, and monthly basis;
D. Average trip duration on a daily, weekly, and monthly basis;
E. Number of passenger complaints received, and resolution of complaints on
a daily, weekly, and monthly basis.
In the event CONTRACTOR does not provide the required report, the CRA reserves the to
withhold payment until the required report is received. To the extent the CRA requires
additional information related to the above reporting elements, the CONTRACTOR shall
provide the information to the CRA.
3. Contract Price.
3.1 During the first year of the Agreement, the CRA hereby agrees to pay
CONTRACTOR for the faithful performance of this Agreement, and for work as directed by
CRA an amount not to exceed of Four Hundred One Thousand Five Hundred and Sixty and
00/100 Dollars ($401,560.00). The Contract Price is all-inclusive for the work being
performed by CONTRACTOR, and the CRA shall not be responsible for the payment of any
additional fees, unless the parties enter into a written amendment to this Agreement which is
approved by the CRA Board of Commissioners, and executed by both parties. The CRA will
not make any additional payments such as fuel surcharges, demurrage fees, or delay -in -
delivery charges.
3.2 Payment Terms.
A. The Contract Price to be paid to CONTRACTOR by the CRA shall be
divided into twelve payments of $33,463.33 per month, subject to any
additional credits for advertising revenue that may be applied for the benefit
of the CRA as set forth more fully herein in Section 3.7.
B. Any additional charges for services performed for the CRA by
CONTRACTOR outside of the scope of Services to be provided hereunder,
which may be mutually agreed upon by the parties from time to time and
billed on an hourly basis in accordance with Section 3.4 below, will be
provided in a separate invoice to the CRA and paid by the CRA to
CONTRACTOR on a monthly basis.
I
3.3 Invoices.
A. Contract Price. For payment purposes, CONTRACTOR will invoice the
CRA on a monthly basis for the Services provided pursuant to this
Agreement. The first invoice will be sent to the CRA on or before August
159 2019. CONTRACTOR shall submit invoice to the CRA no later than the
15th day of the month. CRA may withhold payment until a final
determination is made that all Services have been or are being performed
pursuant to this Agreement. Notwithstanding the foregoing, in no event shall
CRA withhold payment that is more than fifteen (l 5) days past due unless it has
provided CONTRACTOR with written notice of a material breach of this
Agreement for which payment is being withheld, with an opportunity to cure as
more fully set forth herein in Section 1 l .
B. Charges for Additional Services. For additional charges incurred by CRA in
connection with services performed for the CRA by CONTRACTOR
outside of the scope of Services to be provided hereunder, as set forth in
Section 3.4 below, CONTRACTOR shall submit an invoice to the CRA no
later than the 15th day of the month in which such services are performed.
C. The invoices submitted by CONTRACTOR shall contain the following
basic information: the CONTRACTOR's name and address, invoice
number, date of invoice, a description of the service performed, and any
credits to the CRA for advertising revenue due to the CRA pursuant to
Section 3.7.
3.4 Hourly Rate. For services to be provided outside of the Services agreed upon
by the parties under this Agreement, but utilizing the six (6) contracted fleet vehicles,
the CRA agrees to pay the CONTRACTOR an hourly rate of Twenty -Four Dollars and
Ninety -One cents ($24.91) per hour, per vehicle, for the services provided. Any
services provided by the CONTRACTOR outside of the Services agreed upon by the
parties under this Agreement shall require the prior written consent of CONTRACTOR
and the CRA's Executive Director, or their authorized representatives. If CRA requests
that Contractor provide additional services which require the provision and use of
additional vehicles outside of the six (6) contracted fleet vehicles, the use of additional
vehicles will be at the CRA's cost, and a different hourly rate may apply. Upon request
from the CRA, the cost for any additional vehicles shall be provided by
CONTRACTOR to the CRA. The CRA shall only be obligated to pay the cost for the
use of additional vehicles, and CONTRACTOR shall only be obligated to supply the
additional vehicles, upon the execution of a written authorization executed by the
CONTRACTOR and the CRA's Executive Director, or their authorized
representatives.
3.5 Prompt Payment. The CRA prides itself on paying its vendors promptly and
efficiently, and as such requires that vendors accept payment via wire transfer, ACH
VA
(direct deposit), or an appropriate electronic payment method. All payments shall be
made in accordance with the Florida Prompt Payment Act, Section 218.74, Florida
Statutes, upon presentation of a proper invoice by CONTRACTOR.
3.6 The Schedule of Penalties the CRA will assess against the CONTRACTOR as
a consequence of the CONTRACTOR's failure to conform to the customer service
requirements as outlined in the Agreement are as follows:
A. Failure to provide backup service within one hour in the event that one
or more vehicles are out of service shall result in a penalty of $24.91.
B. Failure to maintain vehicle exterior and interior cleanliness and
aesthetics following a written warning to CONTRACTOR from the
CRA with a twenty-four (24) hour opportunity to cure, shall result in a
penalty of $100.00 per occurrence.
C. Failure to notify the CRA regarding any changes in schedule shall result
in a penalty of $100.00 per occurrence.
Penalty charges incurred in any given month will be deducted from the payment for
that month.
3.7 Revenue Sharing/Advertisement Sales Services.
A. CONTRACTOR shall sell space on the exterior and/or interior of the
Vehicles for the display of commercial advertising with the goal of
raising revenue to partially finance the cost of the Services performed
hereunder ("Advertising Revenue").
B. CONTRACTOR shall be entitled to retain 100% of the first One
Hundred Eighty Thousand and No Cents Dollars ($180,000.00) of Gross
Advertising Revenue generated from the sale of advertising on the
Vehicles during each calendar year of the Term,
C. Gross Advertising Revenue in excess of the first One Hundred Eighty
Thousand and No Cents Dollars ($180,000.00) that is generated and
actually received by CONTRACTOR in connection with sales of
advertising on the interior or exterior of the Vehicles (collectively the
"Advertisement Sales Services" and the advertisements so sold, the
"Advertisements") shall be divided equally between CONTRACTOR
and the CRA, with each entity entitled to 50% of Gross Advertising
Revenue that is generated and actually received by CONTRACTOR.
Gross Advertising Revenue means the gross advertising revenue
received less all other costs and expenses, including, but not limited to
advertisement design and production costs, incurred by the
CONTRACTOR in connection with providing the Advertisement Sales
Services.
8
D. CONTRACTOR shall determine the methods, details, and means for
performing the Advertising Sales Services, subject to the CRA's consent
which shall not be unreasonably withheld. CONTRACTOR shall not
accept advertising content that includes or is related to the following:
i. Discrimination against a persons, or sections of the community on
account of race, sex, age, sexual preference, religion, disability,
sexual orientation, or political belief;
ii. Contains strong or obscene language;
iii. Promotes the use of tobacco or alcohol products, and controlled
substances
iv. Contains sexual or reproductive material;
V. Promotes or opposes "adult entertainment" strip clubs, and/or the
sale of pornographic materials;
vi. Promotes the sale or distribution of firearms; and
vii. Contravenes any applicable law.
CONTRACTOR shall invoice each such advertiser for amounts owed for
Advertisement Sales Services. CONTRACTOR shall provide a credit in the
amount of 50% of Gross Advertising Revenue to the CRA on the following
month's submitted invoice after receipt by the CONTRACTOR of the amounts
due from each advertiser. The CONTRACTOR's obligation to submit invoices
for amounts owed for Advertisement Sales Services shall be satisfied as to any
advertiser by the delivery to such advertiser of three invoices reflecting the
amount owed over a ninety (90) day period, whether or not invoiced funds are
actually received by the CONTRACTOR. The CONTRACTOR's invoices shall
provide a detailed breakdown in the invoice which includes documentation
delineating the gross advertising revenues, itemization of all other costs and
expenses, advertiser contracts, etc.
4. The Term of this Agreement shall be for one (1) year, commencing on
September 1, 2019, and expiring on August 30, 2020 ("Expiration Date"). The parties may
mutually agree to renew the term of this Agreement for two (2) additionaI one (1) year terms,
subject to the approval of the CRA's Board of Commissioners, and the execution by both
parties of a written amendment to this Agreement providing for the renewal term.
5. The CONTRACTOR shall hold all licenses and/or certifications, obtain and pay
for all permits and/or inspections, and comply with all laws, ordinances, regulations, and
building code requirements applicable to the work required herein. Damages, penalties, and/or
fines imposed on the CRA or a CONTRACTOR for failure to obtain and maintain required
licenses, certifications, permits, and/or inspections shall be borne by the CONTRACTOR.
The CONTRACTOR shall comply with all laws and regulations applicable to provide the
services specified in this solicitation. The CONTRACTOR shall be familiar with all federal,
state, and local laws that may affect the goods and/or services offered
Z
6. The CONTRACTOR shall not subcontract any portion of the work without the
prior written consent of the CRA. Subcontracting without the prior consent of the CRA shall
constitute a material breach of the agreement and may result in termination of the contract for
default.
7. The CONTRACTOR shall not assign, transfer, hypothecate, or otherwise
dispose of this contract, including any rights, title, or interest therein, or its power to execute
such contract to any person, company, or corporation without the prior written consent of the
CRA, which shall not be unreasonably withheld. Assignment without the prior consent of the
CRA may result in termination of the contract for default.
8. CONTRACTOR's Employees.
8.1 The employee(s) of the CONTRACTOR shall be considered to be at all times
its employee(s), and not an employee(s) or agent(s) of the CRA or any of its
departments.
8.2 CONTRACTOR shall provide competent employee(s) capable of performing
the work as required. CONTRACTOR shall obtain complete background checks on
all drivers, including driving records, criminal checks, and employment references,
conduct initial drug testing, and provide a training program for newly hired drivers.
CONTRACTOR will not hire a driver with more than three convictions for infractions
relating to driving a motorized vehicle within the previous 24 months. CONTRACTOR
shall review each driver's driving and criminal records at least annually.
8.3 CONTRACTOR shall prohibit drivers from texting or using smartphones, or
other mobile device, eating, wearing headphones, and engaging in any activity that may
cause the driver to become distracted while driving the vehicle. The parties
acknowledge and agree that (i) drivers will only be permitted to wear Bluetooth enabled
device, or similar technology, while operating the vehicles for the service provided
pursuant to this Agreement, and in accordance with all laws governing such devices;
and (ii) drivers may use smart phones mounted to the dashboard or windshield of the
vehicles only in accordance with all laws governing such devices.
8.4 All employees of the CONTRACTOR shall wear proper identification and
uniform.
8.5 The CRA reserves the right to require the immediate dismissal of any of
CONTRACTOR's employees who fail to meet the requirements of this Agreement.
Relief personnel shall be readily available throughout the term of the contract.
8.6 It is the CONTRACTOR's responsibility to ensure that all its employees and
subcontractors comply with the employment regulations required by the US
Department of Homeland Security. The CRA shall have no responsibility to check or
verify the legal immigration status of any employee of the CONTRACTOR.
10
9. Indemnification. CONTRACTOR shall indemnify and hold harmless the CRA and
its officers, employees, agents, and instrumentalities from any and all liability, losses, or damages,
including attorney's fees and costs of defense, which the CRA or its officers, employees, agents,
or instrumentalities may incur as a result of claims, demands, suits, causes of actions, or
proceedings of any kind or nature arising out of, relating to, or resulting from any unlawful, willful,
negligent, or reckless acts or omissions by CONTRACTOR or its employees, agents, servants,
partners, principals, or subcontractors in the performance of the Services to be provided pursuant
to this Agreement. CONTRACTOR shall pay all claims and losses in connection therewith, and
shall investigate and defend all claims, suits, or actions of any kind or nature in the name of the
CRA, where applicable, including appellate proceedings, and shall pay all costs, judgments, and
attorney's fees which may be incurred thereon. The CONTRACTOR expressly understands and
agrees that any insurance protection required by this contract agreement or otherwise provided by
the CONTRACTOR shall in no way limit the responsibility to indemnify, keep and save harmless,
and defend the CRA or its officers, employees, agents, and instrumentalities as herein provided.
This paragraph shall survive the expiration or termination of this Agreement.
10. Modifications or Amendments. This Agreement may only be modified by
mutual consent, in writing, through the issuance of an amendment executed by the CRA's
authorized representative, and the CONTRACTOR's authorized representative. Amendments
to the Contract Price and the Term shall require the approval of the CRA's Board of
Commissioners. Amendments to other provisions including Services, Service Area, and Core
Service Area may be approved by the CRA's Executive Director.
11. Termination.
(a) Mutually Agreed Upon Termination: The CRA and CONTRACTOR, by
mutual written agreement executed by both parties, may agree to terminate
this Agreement for convenience at any time without cause.
(b) CRA's Right to Terminate For Convenience: The CRA, at its sole
discretion, reserves the right to terminate this Agreement for convenience
upon providing forty-five (45) days' written notice to the CONTRACTOR.
(c) Termination for Cause: If either party believes that the other party has failed
in any material respect to perform its obligations under this Agreement or
any addendums hereto, then that party shall provide written notice to the
other party describing the alleged failure in reasonable detail. If the
breaching party does not, within fifteen (15) calendar days after receiving
such written notice, either: (a) cure the material failure, or (b) reach a
satisfactory compromise with the non -breaching party if the breach is not
one that can reasonably be cured within fifteen (15) calendar days, then the
non -breaching party may terminate this Agreement, in whole or in part, for
cause by providing written notice of termination to the breaching party.
11
(d) Termination for Bankruptcy: Either party shall have the immediate right to
terminate this Agreement, by providing written notice to the other party, in
the event: (i) the other party enters into receivership or is the subject of a
voluntary or involuntary bankruptcy proceeding, or makes an assignment
for the benefit of creditors; or (ii) a substantial part of the other parry's
property becomes subject to any levy, seizure, assignment or sale for or by
any creditor or government agency.
(e) Payments Due: The termination of this Agreement shall not release either
party from its obligation to make payment of any and all amounts then or
thereafter due or payable.
(f) Continuation of Services: CONTRACTOR will continue to perform
Services during the notice period unless otherwise mutually agreed upon
between the Parties in writing. In the event that the CRA provides notice of
termination and directs CONTRACTOR not to perform the services during
the notice period, the CRA agrees to pay CONTRACTOR an amount equal
to the amount normally due to CONTRACTOR as if the Services had been
performed for the duration of the notice period. Upon termination by either
party, the CRA will pay CONTRACTOR for all services performed in
connection with the services provided under this Agreement and any
addendum hereto through the date of termination.
12. Effect of Default
(a) In the event the CONTRACTOR defaults in the performance of the contract,
and does not cure any such default within the notice period provided in Section
11, the CRA reserves the right to suspend or debar the CONTRACTOR in
accordance with the appropriate CRA and City of Delray Beach ordinances,
resolutions, and/or policies. In the event of termination for default, the CRA
may procure the required goods and/or services from any source and use any
method deemed in its best interest.
(b) The acceptance of all or part of monies due for any period after a default shall
not be deemed as a waiver of any of these options, or a waiver of the default or
subsequent default of the same or any other term, covenant, and condition. The
CONTRACTOR agrees that the CRA shall not be responsible or have any
liability whatsoever for any alleged damages, claim of lost profits, or otherwise
in the event the CRA declares the CONTRACTOR in default hereunder,
provided that the CRA has articulable grounds for doing so.
13. Any individual, corporation, or other entity that attempts to meet its contractual
obligations with the CRA through fraud, misrepresentation, or material misstatement, may be
debarred for up to five (5) years. The CRA, as a further sanction, may terminate or cancel any
12
other contracts with such individual, corporation, or entity. Such individual or entity shall be
responsible for all direct or indirect costs associated with termination or cancellation,
including attorney's fees.
14. The CRA reserves the right to require the CONTRACTOR to submit to an audit
by an auditor of the CRA's choosing at the CONTRACTOR's expense. The CONTRACTOR
shall provide access to all of its records, which relate directly or indirectly to this contract, at
its place of business during regular business hours. The CONTRACTOR agrees to provide
such assistance as may be necessary to facilitate the review or audit by the CRA to ensure
compliance with applicable accounting and financial standards. This paragraph shall survive
the expiration or termination of this Agreement.
15. The CONTRACTOR shall at all times comply with all rules, regulations, and
ordinances of the City and other governmental agencies having jurisdiction. The
CONTRACTOR shall further take all precautions and extreme care to conduct its activities in
a safe, professional, and prudent manner with respect to its agents, employees, members,
visitors, and participants.
16. INSURANCE
16.1 The CONTRACTOR shall not commence any performance pursuant to the
terms of this solicitation until certification or proof of insurance has been received and
approved by the CRA Executive Director or designee.
16.2 The required insurance coverage is to be issued by an insurance company
authorized, licensed and registered to do business in the State of Florida, with the
minimum rating of B+ or better, in accordance with the latest edition of A.M. Best's
Insurance Guide. This insurance shall be documented in certificates of insurance which
provides that the City of Delray Beach and CRA shall be notified at least thirty (30)
days in advance of cancellation, non -renewal, or adverse change. The receipt of
certificates or other documentation of insurance or policies or copies of policies by the
City or CRA or by any of its representatives, which indicate less coverage than is
required, does not constitute a waiver of the CONTRACTOR's obligation to fulfill the
insurance requirements herein.
16.3 Prior to commencing any work pursuant to this Agreement, the
CONTRACTOR must submit a current Certificate of Insurance, naming the City of
Delray Beach and CRA as an additional insured and listed as such on the insurance
certificate. New certificates of insurance are to be provided to the City and CRA upon
expiration.
13
16.4 The CONTRACTOR shall provide insurance coverage as follows:
A. WORKERS COMPENSATION AND EMPLOYER'S LIABILITY
Workers Compensation Insurance to apply for all employees in
compliance with the "Workers Compensation Law" of the State
of Florida and all applicable Federal laws. The City and CRA
reserves the right not to accept exemptions to the Workers
Compensation requirements of this solicitation.
Employer's Liability Insurance with a limit of not less than
$500,000 for each accident, $500,000 for each disease, and
$500,000 aggregate-
B. COMPREHENSIVE GENERAL LIABILITY
Comprehensive General Liability Insurance with minimum
limits of $1.000,000 per occurrence for combined bodily injury
and property damage. Such certificate shall list the City and
CRA as additional insured.
C. AUTOMOBILE LIABILITY
Automobile Liability Insurance shall be maintained in
accordance with the State of Florida laws, and to include owned,
non -owned, and hired, with minimum limits of $5,000,000 per
occurrence.
17. CONTRACTOR's Responsibilities.
17.1 The CONTRACTOR shall be responsible for ensuring that all its employees are
in compliance, at all times, with the Terms, Conditions and Specifications outlined in
this Request for Proposals.
17.2 The CONTRACTOR shall be responsible for obtaining all necessary permits,
licenses, and/ or registration cards in compliance with all applicable Federal, State, and
Local statutes pertaining to the services as specified or required.
17.3 The CONTRACTOR will be responsible for securing its own office space and
storage space.
17.4 The CONTRACTOR will be responsible for all costs associated with operating
and maintaining its own fleet of vehicles, including but not limited to charging and/or
fueling, maintenance, registration, storage and insurance.
14
17.5 The CONTRACTOR shall ensure that all items to be purchased under this
contract shall be in accordance with all governmental standards, to include, but not be
limited to, those issued by the Occupational Safety and Health Administration (OSHA),
and the National Institute of Occupational Safety Hazards (NIOSH), and any other
applicable federal, state, or local law, ordinance, regulation, or policy.
17.6 If any of the goods or services to be acquired under this solicitation are to be
purchased, in part or in whole, with Federal funding, it is hereby agreed and understood
that Section 60-250.4, Section 60-250.5, and Section 60-741.4 of Title 41 of the United
States Code, which addresses Affirmative Action requirements for disabled workers,
is incorporated into this solicitation and resultant contract by reference.
18. All of the terms and provisions of this Agreement, whether so expressed or not,
shall be binding upon, inure to the benefit of, and be enforceable by the parties and their
respective legal representatives, successors, and permitted assigns.
19. If any part of this Agreement is contrary to, prohibited by, or deemed invalid
under applicable law or regulation, such provision shall be inapplicable and deemed omitted
to the extent so contrary, prohibited, or invalid, but the remainder hereof shall not be
invalidated thereby and shall be given full force and effect so far as possible.
20. This Agreement and all transactions contemplated by this Agreement shall be
governed by and construed and enforced in accordance with the laws of the State of Florida
without regard to any contrary conflicts of law principle. Venue of all proceedings in
connection herewith shall lie exclusively in Palm Beach County, Florida, and each party
hereby waives whatever its respective rights may have been in the selection of venue.
21. It is hereby understood and agreed that in the event any lawsuit in the judicial
system, federal or state, is brought to enforce compliance with this contract or interpret same,
or if any administrative proceeding is brought for the same purposes, each party shall pay their
own attorney's fees and costs, including appellate fees and costs.
22. The CRA complies with all laws prohibiting discrimination on the basis of age,
race, gender, religion, creed, political affiliation, sexual orientation, physical or mental
disability, color or national origin, and therefore is committed to assuring equal opportunity
in the award of contracts and encourages small, local, minority, and female -owned businesses
to participate. During the performance of this contract, the CONTRACTOR agrees it will not
discriminate or permit discrimination in its hiring practices or in its performance of the
contract. The CONTRACTOR shall strictly adhere to the equal employment opportunity
requirements and any applicable requirements established by the State of Florida, Palm Beach
County, and the federal government.
23. The CONTRACTOR further acknowledges and agrees to provide the CRA with
all information and documentation that may be requested by the CRA from time to time
regarding the solicitation, selection, treatment, and payment of subcontractors, suppliers, and
IR
in connection with this contract.
24. Prior to hiring a contract employee or contracting with a CONTRACTOR, the
CRA may conduct a comprehensive criminal background check by accessing any Federal,
State, or local law enforcement database available. The contract employee or CONTRACTOR
will be required to sign an authorization for the CRA to access criminal background
information. The costs for the background checks shall be borne by the CRA.
25. Unless specified elsewhere in the solicitation or resultant contract, all labor,
materials, and equipment required for the performance of the requirements of the contract shall
be supplied by the CONTRACTOR.
26. The CONTRACTOR shall comply with all minimum wage requirements, such
as Living Wage requirements, minimum wages based on Federal Law, minimum wages based
on the Davis -Bacon Act, and the provisions of any other employment laws, as may be
applicable to this contract.
27. CERTIFICATION AND SCRUTINIZED COMPANY REQUIREMENTS:
The CRA shall have the option to terminate this agreement/contract if CONTRACTOR:
A. Is found to have submitted a false certification as provided under
Section 287.135 (5) Florida Statutes;
B. Has been placed on the Scrutinized Companies that Boycott Israel
List;
C. Has been placed on the Scrutinized Companies with Activities in
Sudan List or the Scrutinized Companies with Activities in the Iran
Petroleum Energy Sector List; or
D. Has been engaged in business operations in Cuba or Syria.
28. PATRIOT ACT REQUIREMENTS: Each party shall take any actions that may
be required to comply with the terms of the USA Patriot Act of 2001, as amended, any regulations
promulgated under the foregoing law, Executive Order No. 13224 on Terrorist Financing, any
sanctions program administrated by the U.S. Department of Treasury's Office of Foreign Asset
Control or Financial Crimes Enforcement Network, or any other laws, regulations, executive orders
or government programs designed to combat terrorism or money laundering, if applicable, with
respect to the agreement/contract. Each party represents and warrants to the other party that it is
not an entity named on the List of Specially Designated Nationals and Blocked Persons maintained
by the U.S. Department of Treasury, as last updated prior to the date of this agreement/contract.
29. All Services shall be performed and all deliveries made in accordance with good
commercial practice. The work schedule and completion dates shall be adhered to by the
CONTRACTOR, except in such cases where the completion date will be delayed due to acts
of nature, force majeure, strikes, or other causes beyond the control of the CONTRACTOR.
In these cases, the CONTRACTOR shall notify the CRA of the delays in advance of the
original completion so that a revised delivery schedule can be appropriately considered by the
CRA.
16
30. Precautions shall be exercised at all times for the protection of persons and
property. All CONTRACTOR's Services provided pursuant to this Agreement shall conform
to all relevant OSHA, State, and County regulations during the course of such effort. Any
fines levied by the above -mentioned authorities for failure to comply with these requirements
shall be borne solely by the CONTRACTOR.
31. The Services provided pursuant to this Agreement include various functions and
classes of work required as necessary for the provision of the Services. Any omissions of
inherent technical functions or classes of work within the specifications and/or statement of
work shall not relieve the CONTRACTOR from furnishing or performing such work where
required to the satisfactory provision of Services.
32. [Intentionally Omitted.]
33. The CRA and the CONTRACTOR are excused from the performance of their
respective obligations under the contract when and to the extent that their performance is
delayed or prevented by any circumstances beyond their control, including fire, flood,
explosion, strikes or other labor disputes, natural disasters, public emergency, war, riot, civil
commotion, malicious damage, act or omission of any governmental authority, delay or failure
or shortage of any type of transportation, equipment, or service from a public utility needed
for their performance provided that:
33.1 The non -performing party gives the other party prompt written notice
describing the particulars of the force majeure, including, but not limited to, the
nature of the occurrence and its expected duration, and continues to furnish
timely reports with respect thereto during the period of the force majeure.
33.2 The excuse of performance is of no greater scope and of no longer
duration than is required by the force majeure.
33.3 No obligations of either party that arose before the force majeure causing
the excuse of performance are excused as a result of the force majeure.
33.4 The non -performing party uses its best efforts to remedy its inability to
perform.
Notwithstanding the above, performance shall not be excused under this section for a period
in excess of one (1) week, provided that in extenuating circumstances, the CRA may excuse
performance for a longer term. Economic hardship of the CONTRACTOR shall not constitute
a force majeure. The term of the contract shall be extended by a period equal to that during
which either parry's performance is suspended under this section.
34. The CRA's obligation pursuant to any contract or agreement entered into in
accordance with this solicitation is specifically contingent upon the lawful appropriation of
17
funds. Failure to lawfully appropriate funds for any contract or agreement awarded shall result
in automatic termination of the contract or agreement. A non -appropriation event shall not
constitute a default or breach of said contract or agreement by the CRA.
35. Whenever either Party desires to give notice to the other, such notice must be
in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or
sent by commercial express carrier with acknowledgement of delivery, or by hand delivery
with a request for a written receipt of acknowledgment of delivery, addressed to the party for
whom it is intended at the place last specified. The place for giving notice shall remain the
same as set forth herein until changed in writing in the manner provided in this section. For
the present, the Parties designate the following:
For CRA:
Delray Beach CRA
20 N. Swinton Avenue
Delray Beach, Florida 33444
Attn: Jeff Costello, Executive Director
Telephone No.: (561) 276-8640
With copy to:
Goren, Cherof, Doody & Ezrol, P.A.
3099 E. Commercial Blvd., #200
Fort Lauderdale, FL 33308
Attn: David N. Tolces, Esq.
Telephone No.: (561) 276-9400
For CONTRACTOR:
Attn: JASON SPIEGEL
Address: 2312 N Miami Avenue, Miami, FL 33127
Tel: 215-370-5699
Fax/email: jason@ridefreebee.com
36. CONTRACTOR shall comply with the applicable provisions of Chapter 119, Florida
Statutes. Specifically, CONTRACTOR shall:
A. Keep and maintain public records required by the CRA to perform the services.
B. Upon request from the CRA's custodian of public records, provide the CRA
with a copy of the requested records or allow the records to be inspected or copied
within a reasonable time at a cost that does not exceed the cost provided in this chapter
or as otherwise provided by law.
18
C. Ensure that public records that are exempt or confidential and exempt from
public records disclosure requirements are not disclosed except as authorized by law
for the duration of the contract term and following completion of the contract if the
CONTRACTOR does not transfer the records to the CRA.
D. Upon completion of the contract, transfer, at no cost, to the public agency all
public records in possession of the CONTRACTOR or keep and maintain public
records required by the public agency to perform the service. If the contractor transfers
all public records to the CRA upon completion of the contract, the contractor shall
destroy any duplicate public records that are exempt or confidential and exempt from
public records disclosure requirements. If the CONTRACTOR keeps and maintains
public records upon completion of the contract, the contractor shall meet all applicable
requirements for retaining public records. All records stored electronically must be
provided to the public agency, upon request from the CRA's custpdian of public
records, in a format that is compatible with the information technology systems of the
public agency.
E. To the extent that any information is identified by CONTRACTOR as a trade
secret or proprietary information, the CRA shall maintain the confidentiality of, and
not disclose any records or information that constitutes a trade secret or proprietary
information, pursuant to Section 815.045, Florida Statutes.
IF THE CONTRACTOR HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, FLORIDA STATUES, TO
THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS CONTRACT, CONTACT THE
CUSTODIAN OF PUBLIC RECORDS AT
RENEE JADUSINGH, ESQ.
561-276-8640
JADUSINGHR@MYDELRAYBEACH.COM
20 NORTH SWINTON AVENUE
DELRAY BEACH, FLORIDA 33444
37. The continuation of this Agreement beyond the end of any fiscal year shall be
subject to both the appropriation and the availability of funds in accordance with Florida law.
38. The documents listed below are a part of this Agreement and are hereby
incorporated by reference. In the event of inconsistency between the documents, unless
otherwise provided herein, the terms of the following documents will govern in the following
order of precedence:
A. Terms and conditions as contained in this Agreement.
B. The CRA's Request for Proposal 2019-01;
19
C. CONTRACTOR's Response to the CRA's Request for Proposal 2019-01, dated
February 11, 2019;
D. Any subsequent information submitted by CONTRACTOR during the
evaluation and negotiation process.
IN WITNESS WHEREOF, the CRA and the CONTRACTOR executed this
Agreement as of the day and year first above written.
ATTEST:
enee Jadusingh, Ex cutive Director
I HEREBY APPROVE
THIS AGREEMENT AS T FORM:
Q-X
General Counsel
20
0
Chair
1919I0TIMININIVA
CONTRACTOR:
Beefree, LLC, a Florida Limited Liability
company
BY:
ig ature
"W1;,7
Print Name and Title
Attest:
jV, ^ � /
�11 (-\
Secretary (CORPORATE SEAL)
STATE OF FLORIDA
SS:
COUNTY OF PALM BEACH
I HEREBY CERTIFY that on this day, before me, an officer duly authorized in the State
aforesaid and in the County aforesaid to take acknowledgments, personally appeared
'asap e l as off Lt,i, named in the
foregoing agreement and that he/she acknowledged executing the same in the presence of two
subscribing witnesses freely and voluntarily under authority duly vested in him/her by said
and that the Corporate seal affixed thereto is the true corporate seal of
said Corporation.
�Witness my hand and.official seal
� 2019.
My Commission Expires:
in the County an tate last afor/aid� this
1 day of
O:k
Printed Name 1A.v(
Ty"'
AMA OLIVA
�mmy PuEIk • Sun of Florlda
commlabn I FF 912089
My Comm. Explm Sap 28, 2010
21
Exhibit A - Service Area Map
= Service Area
Service Core Area
AFtK
ral
Exhibit B
This table represents the numbers of vehicles and drivers providing service during each hour,
and is subject to change based on the actual demand.
11AM
12PM
1PM
2PM
3PM
4PM
SPM
6PM
7PM
8PM
9PM
1OPM
Monday
Tuesday
ednesda
Thursday
Friday
Saturday
Sunday
3
3
3
3
3
3
3
4
4
4
3
3
3
4
5
5
5
3
3
3
5
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
5
5
5
4
5
5
5
4
4
4
5
3
3
3
4
4
4
3
3
3
3
4
5
5
3
3
3
3
3
3
3
Delray Beach CRA
RFP No.2019-01
.. Point to Point Transportation Services
F� V OQR
4y BEAGa
Delray Beach Community Redevelopment Agency
20 N. Swinton Avenue
Delray Beach, Fl. 33444
REQUEST FOR PROPOSALS
RFP NO.: 2019-01
TITLE: POINT-TO-POINT TRANSPORTATION SERVICES
DUE DATE AND TIME: February 11, 2019 2:00 P.M., (LOCAL TIME)
INSTRUCTIONS
Sealed Proposals must be received on or before the due date and time (local time) at the Delray Beach
Community Redevelopment Agency (CRA) 20 N. Swinton Avenue, Delray Beach, Florida 33444. Normal
business hours are 8:00 A.M. to 5:00 P.M., Monday through Friday, except holidays.
All Proposals will be publicly opened at the CRA offices unless otherwise specified. Each Proposal
submitted to the CRA shall have the following information clearly marked on the face of the sealed
package: Proposer's name, return address, RFP number, due date for Proposals, and the title of the RFP.
Included in the envelope shall be a one (1) original hard copy to include a signed original Solicitation
Summary, six (6) duplicate hard copies, and one (1) electronic version of the Proposal on CD or a USB
thumb drive in a usable PDF format. If the Solicitation Summary is not included in the package as a hard
copy, the CRA may deem the Proposal non -responsive. Proposals must contain all information required
to be included in the submittal, as described in this solicitation.
BROADCAST
The Delray Beach CRA utilizes electronic online services for notification and distribution of its solicitation
documents. The CRXs solicitation information can be obtained from: (a) BidSync — www.bidsync.com;
(b) the CRA website https://delraycra.org/rfp/; (c) Request via email cabrerai@mydelraybeach.com; or
(d) CRA via hard copies.
Proposers who obtain solicitations from sources other than those named above are cautioned that the
Request for Proposals package may be incomplete. The CRA will not evaluate incomplete Proposal
packages. BidSync is an independent entity and is not an agent or representative of the CRA.
Communications to independent entities do not constitute communications to the CRA. The CRA is not
responsible for errors and omissions occurring in the transmission or downloading of any documents,
addenda, plans, or specifications from these websites. In the event of any discrepancy between
information on these websites and the hard copy solicitation documents, the terms and conditions of the
hard copy documents will prevail.
CONTACT
Any questions regarding the specifications and solicitation process must be submitted in writing to
cabrerai@mydelraybeach.com. Requests for clarification and additional information must be received
by the Deadline for Submission of Questions on February 4. 2019 at 5:00 P.M. local time.
Page I 1
Delray Beach CRA
1 1 ■ `� RFP No. 2019-01
Point to Point Transportation Services
9 V elk
qy BEPG�
Delray Beach Community Redevelopment Agency
20 N. Swinton Avenue
Delray Beach, FL 33444
LEGAL ADVERTISEMENT
REQUEST FOR PROPOSALS NO. 2019-01
Point -to -Point Transportation Services
The Delray Beach Community Redevelopment Agency (Delray Beach CRA) is seeking Proposals from
qualified firms for the provision of transportation services, in accordance with the terms, conditions, and
specifications contained in this Request for Proposals.
Request for Proposals documents are available beginning January 28, 2019 on Bidsync —
www.bidsync.com; Delray Beach CRA website https:Hdeiraycra.org/rfp/, or by contacting the Delray
Beach CRA cabrerai@mydelraybeach.com or by phone at 561-276-8640.
Sealed Proposal packages must be clearly marked "RFP No. 2019-01, Point -to -Point Transportation
Services", and delivered to the Delray Beach CRA, 20 N. Swinton Avenue, Delray Beach, Florida 33444.
The deadline for submission of Proposals is February 11, 2019 at 2:00 P.M. local time. At that time, the
Proposals will be publicly opened, and the names of Proposers read aloud at the Delray Beach CRA offices.
Late Proposals will not be accepted and will be returned to the sender.
It is the responsibility of the Proposer to ensure all pages are included in the submission. All Proposers
are advised to closely examine the solicitation package. Any questions regarding the completeness or
substance of the solicitation package or scope of services must be submitted in writing via email to
cabrerai @mydelraybeach.com.
The Delray Beach CRA reserves the right to accept or reject any or all Proposals, in whole or in part, with
or without cause, to waive any irregularities and/or technicalities, and to award the contract on such
coverage and terms it deems will best serve the interests of the Delray Beach CRA.
DELRAY BEACH CRA
Piple 12
TABLE OF CONTENTS
SECTION TITLE
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
PAGE
1.
Project Overview
4
2.
General Terms and Conditions
5
3.
Special Terms and Conditions
13
4.
Scope of Services
17
5.
Response Requirements
21
6.
The Evaluation Process
25
7.
Proposal Submittals
27
8.
Sample Agreement Format
39
9.
Exhibits
42
10.
Sol Icitation Summary (MUST BE INCLUDED AS A SIGNED HARD -COPY IN THE PROPOSAL
43
PACKAGE)
13
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SECTION 1
PROJECT OVERVIEW
1.1 The Delray Beach Community Redevelopment Agency (CRA) is interested in introducing a point-
to-point Pilot Program to transport users around the Downtown and enhance the transportation
system, in accordance with the scope of services defined herein.
1.2 This Pilot Program will include short -distance on -demand electric vehicle services in and near the
Downtown core. The CRA has deemed on -demand electric car transportation service beneficial
for getting cars out of the Downtown core and into the parking garage, and for reducing
automobile congestion in the Downtown area. The proposed Pilot Program will serve as a mobility
option and parking management tool for Downtown Delray Beach visitors, workers and residents.
1.3 The vehicle will be a neighborhood electric vehicle (NEV), GEM car, or similar that meets the
Federal Motor Vehicle Safety Standard (FMVSS) and supply state-of-the-art charging equipment.
1.4 The program is expected to start with three (3) to five (5) vehicles.
1.5 The strategic objective of this initiative is to implement a demand -response transportation system
that provides point-to-point transit from any one point within the service area boundary to any
other point within the service area boundary and is available to the user upon demand.
1.6 The Recommendation of Award for this Solicitation will be to the Proposer(s) with the highest
ranking/scores, or as otherwise agreed upon by the Evaluation Committee, and whom the CRA is
able to negotiate an acceptable Agreement.
1.7 The anticipated schedule for this solicitation is as follows:
ITEM
EVENT
DATE/TIME
a.
Issue RFP
January 28, 2019
b.
Institute Cone of Silence
January 28, 2019
C.
Deadline for Delivery of Questions
February 4, 2019, 5:00 P.M.
Due Date and Time (for delivery of
February 11, 2019 by 2:00 P.M.
d.
Proposals)
Selection Committee Evaluations
February 25, 2019
e.
f.
Presentation / Selection Committee Ranking
March 4, 2019
(if necessary)
Board Approval
March 12, 2019
g•
END OF SECTION 1
Page 14
Delray Beach CRA
RFP No.2019-OS
Point to Point Transportation Services
SECTION 2
GENERALTERMSAND CONDITIONS
2.1 DEFINITIONS
a. Proposal: any offer(s) submitted in response to this Request
for Proposal.
b. Proposer:person or firm submitting a response to this
Request for Proposal.
c. Solicitation or Request for Proposal: this solicitation
documentation, including any and all addenda.
d. Proposal Submittal forms: describes the goods or services to
be purchased, and must be completed and submitted with
the Proposal.
e. CRA: shall refer to the Delray Beach Community
Redevelopment Agency, Delray Beach, Florida.
2.3
f. Contract or Agreement: Request for Proposal, all addenda
issued thereto, all affidavits, the signed agreement, and all
related documents that comprise the totality of the contract 2.4
or agreement between the CRA and the Proposer.
g. Contractor: selected Proposer that is awarded a contract to
provide the goods or services to the CRA.
h. Responsible Proposer: Proposer that has the capability in all
respects to perform in full the contract requirements, as
stated in the Request for Proposals, and the integrity and 2.5
reliability that will assure good -faith performance.
i. Responsive Proposer: Proposer whose Proposal conforms in
all material respects to the terms and conditions included in
the Request for Proposals.
2.2 CONE OF SILENCE/NO LOBBYING
As to any matter relating to this RFB, any proposer, team
member, or anyone representing a proposer is advised that
they are prohibited from contacting or lobbying the CRA
Chair, any CRA Board Member, CRA staff, or any other person
working on behalf of the CRA on any matter related to or
involved with this RFB. For purposes of clarification, a team's
representatives shall include, but not be limited to, the
proposer's employees, partners, attorneys, officers,
directors, consultants, lobbyists, or any actual or potential
subcontractor or consultant of the proposer and the
proposer's team. If a pre -submission meeting is scheduled,
there will be an opportunity for inquiries to be made of CRA
staff during the scheduled Pre -Submission meeting. All
inquiries must be in writing and directed to the CRA
[cabrerai@mydelravbeach.com). Any violation of this
condition may result in rejection and/or disqualification of
the proposer. This "Cone of Silence/No Lobbying" is in effect
from the date of publication of the RFB and shall terminate at
the time the CRA selects a proposal, rejects all proposals, or
otherwise takes action which ends the solicitation process.
ADDENDUM
The CRA may issue an addendum in response to any inquiry
received, prior to the due date for Proposals, which changes,
adds, or clarifies the terms, provisions, or requirements of the
solicitation. The Proposer should not rely on any
representation, statement, or explanation, whether written
or verbal, other than those made in the solicitation document
or in the addenda issued. Where there appears to be a conflict
between the solicitation and any addenda, the last addendum
issued shall prevail. It is the Proposer's responsibility to
ensure receipt of all addenda and any accompanying
documentation. The Proposer is required to submit with its
Proposal a signed"Acknowledgment of Addenda" form, when
any addenda have been issued.
LEGAL REQUIREMENTS
This solicitation is subject to all legal requirements contained
in the applicable City Ordinances, Resolutions, CRA Policies as
well as all applicable City, State, and Federal Statutes. Where
conflict exists between this solicitation and these legal
requirements, the authority shall prevail in the following
order: Federal, State, and local.
CHANGE OF PROPOSAL
Prior to the scheduled due date for Proposals, a Proposer may
change its Proposal by submitting a new Proposal (as
indicated on the cover page) with a letter on the firm's
letterhead, signed by an authorized agent stating that the
new Proposal replaces the original Proposal. The new
submittal shall contain the letter and all information as
required for submitting the original Proposal. No changes to
a Proposal will be accepted after Proposals have been
opened.
2.6 WITHDRAWAL OF PROPOSAL
A Proposal shall be irrevocable unless the Proposal is
withdrawn as provided herein. Only a written letter received
by the CRA prior to the due date for Proposals may withdraw
a Proposal. A Proposal may also be withdrawn ninety (90)
days after the Proposal has been opened and prior to award,
by submitting a letter to the CRA. The withdrawal letter must
be on company letterhead and signed by an authorized agent
of the Proposer.
2.7 CONFLICTS WITHIN THE SOLICITATION
Where there appears to be a conflict between the General
Terms and Conditions, Special Conditions, the Scope of
Services, and/or Description of Items, the Proposal Submittal
Page 15
Delray Beach CRA
RFP No.2019-01
forms, or any addendum issued, the order of precedence shall
be: the last addendum issued, the Proposal Submittal forms,
the Scope of Services and/or Description of Items, the Special 2.10
Conditions, and then the General Terms and Conditions.
2.8 PROMPT PAYMENT TERMS
It is the policy of the CRA that payment for all purchases by
CRA departments shall be made in a timely manner. The CRA
will pay the selected Proposer upon receipt and acceptance
of the goods or services by a duly authorized representative
of the CRA. In accordance with Florida Statutes, Section
218.74, the time at which payment shall be due from the CRA
shall be forty-five (45) days from receipt of a proper invoice.
The time at which payment shall be due to small businesses
shall be thirty (30) days from receipt of a proper invoice.
Proceedings to resolve disputes for payment of obligations
shall be concluded by final written decision of the CRA
Manager or designee, not later than sixty (60) days after the
date on which the proper invoice was received by the CRA.
2.9 PREPARATION OF PROPOSALS
a. The Proposal submittal forms define requirements of the
services to be performed or the items to be purchased, and
must be completed and submitted with the Proposal. Use of
any other forms will result in the rejection of the Proposal.
The Proposal submittal forms must be legible. Proposers shall
use typewriter, computer, or ink. All changes must be crossed
out and initialed in ink. Failure to comply with these
requirements may cause the Proposal to be rejected.
b. An authorized agent of the Proposer's firm must sign the
Proposal submittal forms where indicated. Failure to sign the
Signature Page of the Proposal shall render the Proposal
non -responsive.
c. The Proposer must identify any exceptions it takes to the
terms and conditions of the solicitation and contract.
Exceptions will not automatically result in the Proposer being
deemed non -responsive; however, such a determination Is at
the discretion of the CRA. Proposers may be considered non-
responsive if Proposals are conditioned to modifications,
changes, or revisions to the terms and conditions of this
solicitation.
d. The Proposer may submit alternate Proposal(s) for the same
solicitation provided that such offer is allowable under the
terms and conditions. The alternate Proposal must meet or
exceed the minimum requirements and be submitted as a
separate Proposal marked "Alternate Proposal".
e. When there is a discrepancy between the unit prices and any
extended prices, the unit prices will prevail.
f. Late Proposals will not be accepted and will be returned to
the sender unopened. It is the Proposer's responsibility to
ensure timely delivery by the due date and time, and at the
place stated in this solicitation. No exceptions will be made
due to weather, carrier, traffic, illness, or other issues.
Point to Point Transportation Services
CANCELLATION OF SOLICITATION
The CRA reserves the right to cancel, in whole or in part, any
Requests for Proposals when it is in the best interest of the
CRA.
2.11 AWARD OF CONTRACT
I. This contract may be awarded to the responsive and
responsible Proposer meeting all requirements as set forth in
the solicitation. The CRA reserves the right to reject any and
all Proposals, to waive irregularities or technicalities, and to
re -advertise for all or any part of this solicitation as deemed
in its best interest. The CRA shall be the sole judge of its best
interest.
ii. The CRA reserves the right to reject any and all Proposals if it
is determined that prices are excessive, best offers are
determined to be unreasonable, or it is otherwise determined
to be in the CRA's best interest to do so.
iii. The Proposers prior performance as a prime contractor or
subcontractor on previous CRA contracts shall be taken into
account in evaluating the Proposal received for this
solicitation.
iv. The CRA will provide a copy of the ranking and scores to all
Proposers responding to this solicitation.
V. Award of this Proposal may be predicated on compliance with
and submittal of all required documents as stipulated in the
solicitation.
vi. The CRA reserves the right to request and evaluate additional
information from any Proposer after the due date for
Proposals, as the CRA deems necessary.
2.12 CONTRACT EXTENSION
The CRA reserves the right to automatically extend any
agreement for a maximum period not to exceed ninety (90)
calendar days in order to provide CRA departments with
continual service and supplies while a new agreement is being
solicited, evaluated, and/or successful.
2.13 WARRANTY
All warranties express and implied shall be made available to
the CRA for goods and services covered by this solicitation. All
goods furnished shall be fully guaranteed by the selected
Proposer against factory defects and workmanship. At no
expense to the CRA, the selected Proposer shall correct any
and all apparent and latent defects that may occur within the
manufacturer's standard warranty.
2.14 ESTIMATED QUANTITIES
Estimated quantities or dollars are for Proposers guidance
only: (a) estimates are based on the CRA's anticipated needs
and/or usage; and (b) the CRA may use these estimates to
determine the selected Proposer. No guarantee is expressed
or implied as to quantities or dollars that will be used during
Page 16
Delray Beach CRA
RFP No.2019-01
2.15
2.16
2.17
the contract period. The CRA is not obligated to place any
order for the given amount subsequent to the award of this
contract.
NON -EXCLUSIVITY
It is the intent of the CRA to enter into an agreement with the
selected Proposer that will satisfy its needs as described
herein. However, the CRA reserves the right as deemed in its
best interest to perform, or cause to be performed, the work
and services, or any portion thereof, herein described in any
manner it sees fit, including but not limited to, award of other
contracts, use of any contractor, or perform the work with its
own employees.
CONTINUATION OF WORK
Any work that commences prior to and will extend beyond
the expiration date of the current contract period shall, unless
terminated by mutual written agreement between the CRA 2.18
and the selected Proposer, continue until completion at the
same prices, terms, and conditions.
PROTEST
In the event a protest is filed, the following procedure shall be
followed for this RFB process.
(1) In order to be considered, protests concerning the
Solicitation or Award must be filed in writing with the
Executive Director. Protests may only be filed by
bidders/proposers who may be aggrieved by the Solicitation
or Award. Protests shall be addressed to:
Delray Beach CRA— Finance and Operations Director
20 N. Swinton Avenue
Delray Beach, FL 33444
12) The time limit for filing a protest is five (5) calendar
Gays from the date the bid or RFB recommendation is made.
Such recommendation shall be posted at the CRA Office and
City of Delray Beach City Hall, and the five (5) days shall
commence from the date of posting.
Point to Point Transportation Services
CRA Board agenda for action. The CRA Board shall make a
specific finding that the protest is either justified or is
unjustified. After making a finding of no justification, the CRA
Board may award the bid or accept the proposal. The
protestor may appear at the CRA Board meeting and state the
protest on the record; however, the CRA Board shall be free
to award the bid and enter into an agreement.
(6) If the Executive Director or CRA Board grants the
protest, the Executive Director may recommend the following
actions, subject to the approval of the CRA Board:
a) Reject all bids.
b) Make a recommendation to award the
bid; or
c) Take any other appropriate action that is
in the best interest of the CRA.
LAWS AND REGULATIONS
The selected Proposer shall comply with all laws and
regulations applicable to provide the goods or services
specified in this solicitation. The Proposer shall be familiar
with all federal, state, and local laws that may affect the
goods and/or services offered.
2.19 LICENSES, PERMITS AND FEES
The selected Proposer shall hold all licenses and/or
certifications, obtain and pay for all permits and/or
inspections, and comply with all laws, ordinances,
regulations, and building code requirements applicable to the
work required herein. Damages, penalties, and/or fines
imposed on the CRA or a selected Proposer for failure to
obtain and maintain required licenses, certifications, permits,
and/or inspections shall be borne by the selected Proposer.
2.20 SUBCONTRACTING
Unless otherwise specified in this solicitation, the selected
Proposer shall not subcontract any portion of the work
without the prior written consent of the CRA. The ability to
(3) Upon receipt of a timely protest, the Executive
Director will review the protest, consult with the CRA General
Counsel and appropriate CRA staff. The Executive Director 2.21
shall then issue a written finding that has been reviewed by
the CRA General Counsel no later than twenty (20) working
days of receipt of the protest.
(4) The written findings of the Executive Director shall
oe sent by United States mail to the protestor's address as set
-orth in the bid documents. Receipt of the findings shall be
:teemed to occur within five (5) calendar days from the
mailingof the findings. No action to award a bid under protest 2.22
will be taken until either the protestor withdraws the protest,
or the CRA Board finds that the protest is without merit.
(5) If the CRA Executive Director deniesthe protest, the
recommendation of staff regarding the bid award, and the
written findings of the Executive Director shall be placed on a
subcontract may be further limited by the Special Conditions.
Subcontracting without the prior consent of the CRA shall
constitute a material breach of the agreement and may result
in termination of the contract for default.
ASSIGNMENT
The selected Proposer shall not assign, transfer, hypothecate,
or otherwise dispose of this contract, including any rights,
title, or interest therein, or its power to execute such contract
to any person, company, or corporation without the prior
written consent of the CRA. Assignment without the prior
consent of the CRA may result In termination of the contract
for default.
SHIPPING TERMS
Unless otherwise specified in the solicitation, prices quoted
shall be F.O.B. Destination. Freight shall be included in the
proposed price.
Page 17
2.23 RESPONSIBILITIES AS EMPLOYER
The employee(s) of the selected Proposer shall be considered
to be at all times its employee(s), and not an employee(s) or
agent(s) of the CRA or any of its departments. The selected
Proposer shall provide physically competent employee(s)
capable of performing the work as required. The CRA may
require the selected Proposer to remove any employee it
deems unacceptable. All employees of the selected Proposer
shall wear proper identification.
It is the selected Proposer's responsibility to ensure that all its
employees and subcontractors comply with the employment
regulations required by the US Department of Homeland
Security. The CRA shall have no responsibility to check or
verify the legal immigration status of any employee of the
selected Proposer.
2.24 INDEMNIFICATION
The selected Proposer shall indemnify and hold harmless the
CRA and its officers, employees, agents, and instrumentalities
from any and all liability, losses, or damages, including
attorney's fees and costs of defense, which the CRA or its
officers, employees, agents, or instrumentalities may incur as
a result of claims, demands, suits, causes of actions, or
proceedings of any kind or nature arising out of, relating to,
or resulting from the performance of the agreement by the
selected Proposer or its employees, agents, servants,
partners, principals, or subcontractors. The selected
Proposer shall pay all claims and losses in connection
therewith, and shall investigate and defend all claims, suits,
or actions of any kind or nature in the name of the CRA, where
applicable, including appellate proceedings, and shall pay all
costs, judgments, and attorney's fees which may be incurred
thereon. The selected Proposer expressly understands and
agrees that any insurance protection required by this contract
agreement or otherwise provided by the selected Proposer
shall in no way limit the responsibility to indemnify, keep and
save harmless, and defend the CRA or its officers, employees,
agents, and instrumentalities as herein provided.
2.25 COLLUSION
A Proposer recommended for award as the result of a
competitive solicitation for any CRA purchase of
supplies, materials, and services (including professional
services, other than professional architectural, engineering,
and other services subject to Sec. 287.055 Florida Stats.),
purchase, lease, permit, concession, or management
agreement shall, within five (5) business days of the filing
of such recommendation, submit an affidavit under the
penalty of perjury, on a form provided by the CRA stating
either that the contractor is not related to any of the
other parties proposing in the competitive solicitation or
identifying all related parties; and attesting that the Proposal
is genuine and not a sham or collusive or made in the interest
or on behalf of any person not therein named, and that the
Proposer has not, directly or indirectly, induced or solicited
any other Proposer to put in a sham Proposal, or any other
person, firm, or corporation to refrain from proposing, and
that the Proposer has not in any manner sought by collusion
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
to secure to the Proposer an advantage over any other
Proposer. In the event a recommended Proposer
identifies related parties in the competitive solicitation, its
Proposal shall be presumed to be collusive and the
recommended Proposer shall be ineligible for award unless
that presumption is rebutted to the satisfaction of the CRA.
Any person or entity that fails to submit the required affidavit
shall be ineligible for contract award.
2.26 MODIFICATION OF CONTRACT
The contract may be modified by mutual consent, in writing,
through the issuance of a modification to the contract, a
supplemental agreement, purchase order, or change order,
as appropriate.
2.27 TERMINATION FOR CONVENIENCE
The CRA, at its sole discretion, reserves the right to terminate
any contract entered into pursuant to this Request for
Proposals (RFP) with or without cause immediately upon
providing written notice to the selected Proposer. Upon
receipt of such notice, the selected Proposer shall not incur
any additional costs under the contract. The CRA shall be
liable only for reasonable costs incurred by the selected
Proposer prior to the date of the notice of termination. The
CRA shall be the sole judge of "reasonable costs."
2.28 TERMINATION FOR DEFAULT
The CRA reserves the right to terminate this contract, in part
or in whole, or place the vendor on probation in the event the
selected Proposer fails to perform in accordance with the
terms and conditions stated herein by providing written
notice of such failure or default and by specifying a
reasonable time period within which the selected Proposer
must cure any such failure to perform or default. If the
selected Proposer fails to cure the default within the time
specified, the CRA may then terminate the subject contract
by providing written notice to the selected Proposer. The CRA
further reserves the right to suspend or debar the selected
Proposer in accordance with the appropriate CRA ordinances,
resolutions, and/or policies. The vendor will be notified by
letter of the CRA's intent to terminate. In the event of
termination for default, the CRA may procure the required
goods and/or services from any source and use any method
deemed in its best interest. All re -procurement costs shall be
borne by the incumbent Proposer
2.29 FRAUD AND MISREPRESENTATION
Any individual, corporation, or other entity that attempts to
meet its contractual obligations with the CRA through fraud,
misrepresentation, or material misstatement, may be
debarred for up to five (5) years. The CRA, as a further
sanction, may terminate or cancel any other contracts with
such individual, corporation, or entity. Such individual or
entity shall be responsible for all direct or indirect costs
associated with termination or cancellation, including
attorney's fees.
2.30 ACCESS AND AUDIT OF RECORDS
Page 18
The CRA reserves the right to require the selected Proposer
to submit to an audit by an auditor of the CRA's choosing at
the selected Proposers expense. The selected Proposer shall
provide access to all of its records, which relate directly or
indirectly to this contract, at its place of business during
regular business hours. The selected Proposer shall retain all
records pertaining to this contract, and upon request, make
them available to the CRA for three (3) years following
expiration of the contract. The selected Proposer agrees to
provide such assistance as may be necessary to facilitate the
review or audit by the CRA to ensure compliance with
aoplicable accounting and financial standards.
2.31 PRE -AWARD INSPECTION
The CRA may conduct a pre -award inspection of the
Proposer's premises or hold a pre -award qualification hearing
to determine if the Proposer is capable of performing the
requirements of this solicitation.
2.32 PROPRIETARY/CONFIDENTIAL INFORMATION
Proposers are hereby notified that all information submitted
as part of, or in support of, Proposal submittals will be
available for public inspection after the opening of Proposals
in compliance with Chapter 119 of the Florida Statutes;
popularly known as the "Public Record Law." The Proposer
snail not submit any information in response to this
solicitation that Proposer considers a trade secret,
proprietary, or confidential. The submission of any
information to the CRA in connection with this solicitation
snail be deemed conclusively to be a waiver of any trade
secret or other protection that would otherwise be available
to the Proposer. In the event that the Proposer submits
information to the CRA in violation of this restriction, either
inadvertently or intentionally, and clearly identifies that
information in the Proposal as protected or confidential, the
CRA may, in its sole discretion, either (a) communicate with
tie Proposer in writing in an effort to obtain the Proposer's
withdrawal of the confidentiality restriction, or (b) endeavor
to redact and return that information to the Proposer as
quickly as possible, and if appropriate, evaluate the balance
cf the Proposal. The redaction or return of information
pursuant to this clause may render a Proposal non-
responsive.
2.33 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
I HIPAA)
Any person or entity that performs or assists the CRA with a
function or activity involving the use or disclosure of
-individually identifiable health information (IIHI) and/or
Protected Health Information (PHI) shall comply with the
Health Insurance Portability and Accountability Act (H IPAA) of
1996, HIPAA mandates for privacy, security, and electronic
transfer standards include, but are not limited to:
a. Use of information only for performing services required
by the contract or as required by law;
b. Use of appropriate safeguards to prevent non -permitted
disclosures;
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
c. Reporting to the CRA any non -permitted use or
disclosure;
d. Assurances that any agents and subcontractors agree to
the same restrictions and conditions that apply to the
Proposer and reasonable assurances that IIHI/PHI will be
held confidential;
e. Making Protected Health Information (PHI) available to
the customer;
f. Making PHI available to the customer for review and
amendment, and incorporating any amendments
requested by the customer;
g. Making PHI available to the CRA for an accounting of
disclosures; and
h. Making internal practices, books, and records related to
PHI available to the CRA for compliance audits.
PHI shall maintain its protected status regardless of the form
and method of transmission (paper records and/or electronic
transfer of data). The selected Proposer must give its
customers written notice of its privacy information practices,
including specifically, a description of the types of uses and
disclosures that would be made with protected health
Information.
2.34 ADDITIONAL FEES AND SURCHARGES
Unless provided for in the contract/agreement, the CRA will
not make any additional payments such as fuel surcharges,
demurrage fees, or delay -in -delivery charges.
2.35 COMPLIANCE WITH FEDERAL STANDARDS
All items to be purchased under this contract shall be in
accordance with all governmental standards, to include, but
not be limited to, those issued bythe Occupational Safety and
Health Administration (OSHA), the National Institute of
Occupational Safety Hazards (NIOSH), and the National Fire
Protection Association (NFPA).
2.36 COMPLIANCE WITH FEDERAL REGULATIONS DUE TO USE OF
FEDERAL FUNDING
If the goods or services to be acquired under this solicitation
are to be purchased, in part or in whole, with Federal funding,
it is hereby agreed and understood that Section 60-250.4,
Section 60-250.5, and Section 60-741.4 of Title 41 of the
United States Code, which addresses Affirmative Action
requirements for disabled workers, is incorporated into this
solicitation and resultant contract by reference.
2.37 BINDING EFFECT
All of the terms and provisions of this contract/agreement,
whether so expressed or not, shall be binding upon, inure to
the benefit of, and be enforceable by the parties and their
respective legal representatives, successors, and permitted
assigns.
Page ) 9
2.38 SEVERABILITY
If any part of this contract is contrary to, prohibited by, or
deemed invalid under applicable law or regulation, such
provision shall be inapplicable and deemed omitted to the
extent so contrary, prohibited, or invalid, but the remainder
hereof shall not be invalidated thereby and shall be given full
force and effect so far as possible.
2.39 GOVERNING LAW AND VENUE
This contract and all transactions contemplated by this
agreement shall be governed by and construed and enforced
in accordance with the laws of the State of Florida without
regard to any contrary conflicts of law principle. Venue of all
proceedings in connection herewith shall lie exclusively in
Palm Beach County, Florida, and each party hereby waives
whatever its respective rights may have been in the selection
of venue.
2.40 ATTORNEY'S FEES
It is hereby understood and agreed that in the event any
lawsuit in the judicial system, federal or state, is brought to
enforce compliance with this contract or interpret same, or if
any administrative proceeding is brought for the same
purposes, each party shall pay their own attorney's fees and
costs, including appellate fees and costs.
2.41 EQUAL OPPORTUNITY AND ANTI -DISCRIMINATION
The CRA complies with all laws prohibiting discrimination on
the basis of age, race, gender, religion, creed, political
affiliation, sexual orientation, physical or mental disability,
color or national origin, and therefore is committed to
assuring equal opportunity in the award of contracts and
encourages small, local, minority, and female -owned
businesses to participate.
During the performance of this contract, the selected
Proposer agrees it will not discriminate or permit
discrimination in its hiring practices or in its performance of
the contract. The selected Proposer shall strictly adhere to
the equal employment opportunity requirements and any
applicable requirements established by the State of Florida,
Palm Beach County, and the federal government.
The selected Proposer further acknowledges and agrees to
provide the CRA with all information and documentation that
may be requested by the CRA from time to time regarding the
solicitation, selection, treatment, and payment of
subcontractors, suppliers, and Proposers in connection with
this contract.
2.42 CRIMINAL HISTORY BACKGROUND CHECKS
Prior to hiring a contract employee or contracting with a
Proposer, the CRA may conduct a comprehensive criminal
background check by accessing any Federal, State, or local law
enforcement database available. The contract employee or
Proposer will be required to sign an authorization for the CRA
to access criminal background information. The costs for the
background checks shall be borne by the CRA.
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
2.43 LABOR, MATERIALS, AND EQUIPMENT
Unless specified elsewhere in the solicitation or resultant
contract, all labor, materials, and equipment required for the
performance of the requirements of the contract shall be
supplied by the selected Proposer.
2.44 MINIMUM WAGE REQUIREMENTS
The selected Proposer shall comply with all minimum wage
requirements, such as Living Wage requirements, minimum
wages based on Federal Law, minimum wages based on the
Davis -Bacon Act, and the provisions of any other employment
laws, as may be applicable to this contract.
2.45 PACKING SLIP AND DELIVERY TICKET
A packing slip and/or delivery ticket shall accompany all items
delivered to the CRA. The documents shall include
information on the contract number or purchase order, any
back order items, and the number or quantity of items being
delivered.
2.46 PURCHASE OF OTHER ITEMS
The CRA reserves the right to purchase other related goods or
services, not listed in the solicitation, during the contract
term. When such requirements are identified, the CRA may
request a price quote from the selected Proposer on the
contract. The CRA, at its sole discretion, will determine if the
prices offered are reasonable, and may choose to purchase
the goods or services from the selected Proposer, another
contract Proposer, or a non -contract Proposer.
2.47 PUBLIC RECORDS
Florida law provides that municipal records shall at all times
be available to the public for inspection. Chapter 119, Florida
Statutes, the Public Records Law, requires that all material
submitted in connection with a Proposal response shall be
deemed to be public record subject to public inspection upon
award, recommendation for award, or thirty (30) days after
Proposal opening, whichever occurs first. Certain exemptions
to public disclosure are statutorily provided for in Section
119.07, Florida Statutes. If the Proposer believes any of the
information contained in his/her/its Proposal is considered
confidential and/or proprietary, inclusive of trade secrets as
defined in Section 812.081, Florida Statutes, and is exempt
from the Public Records Law, then the Proposer must, in its
response, specifically identify the material which is deemed
to be exempt and state the legal authority for the exemption.
All materials that qualify for exemption from Chapter 119,
Florida Statutes or other applicable law must be submitted in
a separate envelope, clearly identified as "EXEMPT FROM
PUBLIC DISCLOSURE" with the firm's name and the Proposal
number clearly marked on the outside. The CRA will not
accept Proposals when the entire Proposal is labeled as
exempt from disclosure. The CRA's determination of whether
an exemption applies shall be final, and the Proposer agrees
to defend, indemnify, and hold harmless the CRA and the
CRA's officers, employees, and agents against any loss or
damages incurred by any person or entity as a result of the
CRA's treatment of records as public records.
Page 110
The selected Proposer(s) shall keep and maintain public
records and fully comply with the requirements set forth at
Section 119.0701, Florida Statues, as applicable; failure to do
so shall constitute a material breach of any and all
agreements awarded pursuant to this solicitation.
2.48 CONFLICTS OF INTEREST
All Proposers must disclose with their Proposal the name of
any officer, director, or agent who is also an employee of the
CRA of Delray Beach. Further, all Proposers must disclose the
name of any CRA employee who has any interest, financial or
otherwise, direct or indirect, of five percent (5%) or more in
the Proposers' firm or any of its branches. Failure to disclose
any such affiliation will result in disqualification of the
Proposer from this solicitation and may be grounds for further
disqualification from participating in any future solicitations
with the CRA.
2.49 PUBLIC ENTITY CRIMES
As provided in Section 287.133(2) (a), Florida Statutes, a
person or affiliate who has been placed on the convicted
Proposers list following a conviction for a public entity crime
may notsubmit a Proposal on a contract to provide any goods
or services to a public entity; may not submit a Proposal on a
contract with a public entity for the construction or repair of
a public building or public work; may not submit Proposals on
leases of real property to a public entity; may not be
successful or perform work as a contractor, supplier,
subcontractor, or consultant under a contract with any public
entity.
2.50 OTHER GOVERNMENTAL AGENCIES
If a Proposer is successfully awarded a contract as a result of
this solicitation, the Proposer shall allow other governmental
agencies to access this contract and purchase the goods and
services under the terms and conditions at the prices
awarded.
2.51 COMPLETION OF WORK AND DELIVERY
All work shall be performed and all deliveries made in
accordance with good commercial practice. The work
schedule and completion dates shall be adhered to by the
selected Proposer, except in such cases where the completion
date will be delayed due to acts of nature, force majeure,
strikes, or other causes beyond the control of the selected
Proposer. In these cases, the selected Proposer shall notify
the CRA of the delays in advance of the original completion so
that a revised delivery schedule can be appropriately
considered by the CRA.
2.52 FAILURE TO DELIVER OR COMPLETE WORK
Should the selected Proposer fail to deliver or complete the
work within the time stated in the contract, it is hereby
agreed and understood that the CRA reserves the authority
to cancel the contract with the selected Proposer and secure
the services of another Proposer to purchase the items or
complete the work. If the CRA exercises this authority, the
CRA shall be responsible for reimbursing the selected
Delray Beach CRA
RIFT) No.2019-01
Point to Point Transportation Services
Proposer for work that was completed and items delivered
and accepted by the CRA in accordance with the contract
specifications. The CRA may, at its option, demand payment
from the selected Proposer, through an invoice or credit
memo, for any additional costs over and beyond the original
contract price that were incurred by the CRA as a result of
having to secure the services of another Proposer.
2.53 CORRECTING DEFECTS
The selected Proposer shall be responsible for promptly
correcting any deficiency, at no cost to the CRA, within three
(3) calendar days after the CRA notifies the selected Proposer
of such deficiency in writing. If the selected Proposer fails to
correct the defect, the CRA may (a) place the selected
Proposer in default of its contract; and/or (b) procure the
products or services from another source and charge the
selected Proposer for any additional costs that are incurred
by the CRA for this work or items, either through a credit
memorandum or through invoicing.
2.54 ACCIDENT PREVENTION AND BARRICADES
Precautions shall be exercised at all times for the protection
of persons and property. All selected Proposers performing
services or delivering goods under this contract shall conform
to all relevant OSHA, State, and County regulations during the
course of such effort. Any fines levied by the above -
mentioned authorities for failure to comply with these
requirements shall be borne solely by the selected Proposer.
Barricades shall be provided by the selected Proposer when
work is performed in areas traversed by persons, or when
deemed necessary by the CRA.
2.55 OMISSIONS IN SPECIFICATIONS
The scope of services or description of items contained within
this solicitation describes the various functions and classes of
work required as necessary for the completion of the project.
Any omissions of Inherent technical functions or classes of
work within the specifications and/or statement of work shall
not relieve the Proposer from furnishing, installing, or
performing such work where required to the satisfactory
completion of the project.
2.56 MATERIALS SHALL BE NEW AND WARRANTED AGAINST
DEFECTS
The selected Proposer hereby acknowledges and agrees that
all materials, except where recycled content is specifically
requested, supplied by the selected Proposer in conjunction
with this solicitation and resultant contract shall be new,
warranted for their merchantability, and fit for a particular
purpose. In the event any of the materials supplied to the
CRA by the selected Proposer are found to be defective or do
not conform to specifications, (1) the materials may be
returned to the selected Proposer at the Proposer's expense
and the contract cancelled; or (2) the CRA may require the
selected Proposer to replace the materials at the selected
Proposer's expense.
2.57 TOXIC SUBSTANCES/FEDERAL "RIGHT TO KNOW"
REGULATIONS
Page 1 11
The Federal "Right to Know" Regulation implemented by the
Occupational Safety and Health Administration (OSHA)
requires employers to inform their employees of any toxic
substances to which they may be exposed in the workplace,
and to provide training in safe handling practices and
emergency procedures. It also requires notification to local
fire departments of the location and characteristics of all toxic
substances regularly present in the workplace.
Accordingly, the selected Proposer performing under this
contract is required to provide two (2) complete sets of
Material Safety Data Sheets to each CRA department utilizing
any products that are subject to these regulations. This
information shall be provided at the time when the initial
delivery is made, on a department -by -department basis.
2.58 TAXES
The CRA is exempt from Federal and State taxes for tangible
personal property.
2.59 PROPOSER'S COSTS
The CRA shall not be liable for any costs incurred by Proposers
in responding to this Request for Proposals.
2.60 SUBSTITUTION OF PERSONNEL
It is the intention of the CRA that the selected Proposer's
personnel proposed for the contract shall be available for the
initial contract term. In the event the selected Proposer
wishes to substitute personnel, the selected Proposer shall
propose personnel of equal or higher qualifications, and all
replacement personnel are subject to the CRA's approval. In
the event the substitute personnel are not satisfactory to the
CRA, and the matter cannot be resolved to the satisfaction of
the CRA, the CRA reserves the right to cancel the contract for
cause.
2.61 FORCE MAJEURE
The CRA and the selected Proposer are excused from the
performance of their respective obligations under the
contract when and to the extent that their performance is
delayed or prevented by any circumstances beyond their
control, including fire, flood, explosion, strikes or other labor
disputes, natural disasters, public emergency, war, riot, civil
commotion, malicious damage, act or omission of any
governmental authority, delay or failure or shortage of any
type of transportation, equipment, or service from a public
utility needed for their performance provided that:
a. The non -performing party gives the other party prompt
written notice describing the particulars of the force
majeure, including, but not limited to, the nature of the
occurrence and its expected duration, and continues to
furnish timely reports with respect thereto during the
period of the force majeure.
END OF SECTION 2
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
b. The excuse of performance is of no greater scope and of
no longer duration than is required by the force majeure.
c. No obligations of either party that arose before the force
majeure causing the excuse of performance are excused
as a result of the force majeure.
d. The non -performing party uses its best efforts to remedy
its inability to perform.
Notwithstanding the above, performance shall not be
excused under this section for a period in excess of two (2)
months, provided that in extenuating circumstances, the CRA
may excuse performance for a longer term. Economic
hardship of the selected Proposer shall not constitute a force
majeure. The term of the contract shall be extended by a
period equal to that during which either party's performance
is suspended under this section.
2.62 NOTICES
Notices shall be effective when received at the addresses
specified in the contract/agreement. Changes in respective
addresses to which such notices are to be directed may be
made from time to time by either party by written notice to
the other party. Facsimile and email transmissions are
acceptable notice effective when received; however,
facsimile and email transmissions received after 5:00 P.M. or
on weekends or holidays will be deemed received on the next
business day. The original of the notice must also be mailed
to the receiving party.
Nothing contained in this section shall be construed to restrict
the transmission of routine communications between
representatives of the selected Proposer and the CRA of
Delray Beach.
2.63 FISCAL FUNDING OUT
The CRA's obligation pursuant to any contract or agreement
entered into in accordance with this solicitation is specifically
contingent upon the lawful appropriation of funds. Failure to
lawfully appropriate funds for any contract or agreement
awarded shall result in automatic termination of the contract
or agreement. A non -appropriation event shall not constitute
a default or breach of said contract or agreement by the CRA.
Page 112
SECTION 3
SPECIAL TERMS AND CONDITIONS
3.1 PURPOSE
The purpose of this Request for Proposals (RFP) is to solicit Proposals from qualified firms who
can provide point-to-point transportation services.
3.2 ELIGIBILITY
To be eligible to respond to this Request for Proposals and be considered for award, the Proposer
must demonstrate, to the satisfaction of the CRA, that it or the principals assigned to the project
has successfully provided services, similar in scope and complexity, to the services required
herein.
3.3 SUBCONTRACTING
Subcontractors are permitted. Joint partnerships and other business ideas to provide a creative
and flexible point-to-point electric transportation solution(s) are also permitted.
3.4 GENERAL STANDARDS
The successful Proposer shall at all times comply with all rules, regulations, and ordinances of the
City and CRA and other governmental agencies having jurisdiction. The successful Proposer shall
further take all precautions and extreme care to conduct its activities in a safe, professional, and
prudent manner with respect to its agents, employees, members, visitors, and participants.
3.5 DEFAULT
a. In the event the successful Proposer defaults in the performance of the contract, the CRA
shall have the following options:
i. The CRA Executive Director will give the successful Proposer thirty (30) days'
written notice of default. If the problem is not resolved within the thirty (30)
days, the CRA may immediately terminate the contract upon providing written
notice of the Proposer's failure to timely cure the default and obtain the services
elsewhere.
ii. The CRA may recover at law any and all claims that may be due to the CRA from
the successful Proposer.
iii. The CRA may perform such work as it deems necessary to cure the default or
subsequent default and charge the successful Proposer for the full cost of labor
and materials expended, plus thirty percent (30%) of the cost for administrative
overhead.
b. The acceptance of all or part of monies due for any period after a default shall not be
deemed as a waiver of any of these options, or a waiver of the default or subsequent
default of the same or any other term, covenant, and condition.
C. The selected Proposer agrees that the CRA shall not be responsible or have any liability
whatsoever for any alleged damages, claim of lost profits, or otherwise in the event the
CRA declares the successful Proposer in default hereunder.
Page 113
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
3.6 INSURANCE
The selected Proposer shall not commence any performance pursuant to the terms of this
solicitation until certification or proof of insurance has been received and approved by the CRA
Executive Director or designee.
The required insurance coverage is to be issued by an insurance company authorized, licensed
and registered to do business in the State of Florida, with the minimum rating of B+ or better, in
accordance with the latest edition of A.M. Best's Insurance Guide. This insurance shall be
documented in certificates of insurance which provides that the City of Delray Beach and CRA
shall be notified at least thirty (30) days in advance of cancellation, non -renewal, or adverse
change. The receipt of certificates or other documentation of insurance or policies or copies of
policies by the City or CRA or by any of its representatives, which indicate less coverage than is
required, does not constitute a waiver of the selected Proposer's obligation to fulfill the insurance
requirements herein. Deductibles must be acceptable to the City of Delray Beach and CRA.
The selected Proposer must submit a current Certificate of Insurance, naming the City of Delray
Beach and CRA as an additional insured and listed as such on the insurance certificate. New
certificates of insurance are to be provided to the City and CRA upon expiration.
The selected Proposer shall provide insurance coverage as follows:
a. WORKERS COMPENSATION AND EMPLOYER'S LIABILITY
Workers Compensation Insurance to apply for all employees in compliance with the
"Workers Compensation Law" of the State of Florida and all applicable Federal laws. The
City and CRA reserves the right not to accept exemptions to the Workers Compensation
requirements of this solicitation.
Employer's Liability Insurance with a limit of not less than $500,000 for each accident,
$500,000 for each disease, and $500,000 aggregate.
b. COMPREHENSIVE GENERAL LIABILITY
Comprehensive General Liability Insurance with minimum limits of $1,000,000 per
occurrence for combined bodily injury and property damage. Such certificate shall list the
City and CRA as additional insured.
C. AUTOMOBILE LIABILITY
Automobile Liability Insurance shall be maintained in accordance with the State of Florida
laws, and to include owned, non -owned, and hired, with minimum limits of $5,000,000
per occurrence.
The selected Proposer must submit, no later than ten (10) days after award and prior to
commencement of any work, a Certificate of Insurance naming the City of Delray Beach and CRA
as an additional insured.
3.7 PERFORMANCE BOND/LETTER OF CREDIT
Intentionally Omitted
Page 114
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
3.8 CERTIFICATIONS
Any Proposer which submits an offer in response to this solicitation shall, at the time of such
offer, hold all the required licenses, permits, and certifications issued by the applicable State or
County agency qualifying the Bidder to perform the a services described in this solicitation.
The CRA may at its option, and in its best interest, allow the Proposer to supply any missing
information on certification and licensing during the Bid Evaluation period.
3.9 METHOD OF PAYMENT: MONTHLY INVOICES
The selected Proposer shall submit an invoice to the CRA, each month, after the services have
been performed and have been received and accepted by the CRA. The amount charged shall not
be in excess of the rates and fees agreed to in the Agreement.
The date of the invoices shall not exceed thirty (30) calendar days from the performance of the
work. Under no circumstances shall the invoice be submitted to the CRA in advance of the
performance of the work.
The invoice shall contain the following basic information: the awarded Bidder's name and address,
invoice number, date of invoice, description of the service performed, the contract number,
purchase order number, and any discounts.
The CRA prides itself on paying its vendors promptly and efficiently, and as such requires that
vendors accept payment via wire transfer, ACH (direct deposit), or an appropriate electronic
payment method. The CRA is averse to issuing paper checks and seeks to discontinue this
practice. All payments shall be made in accordance with the Florida Prompt Payment Act, Section
218.74, Florida Statutes, upon presentation of a proper invoice by the awarded Bidder.
3.10 OTHER FORMS OR DOCUMENTS
If the CRA is required by the selected Proposer to complete and execute any other forms or
documents in relation to this solicitation, the terms, conditions, and requirements in this
solicitation shall take precedence to any and all conflicting or modifying terms, conditions or
requirements of the selected Proposer's forms or documents.
3.11 MODIFICATION OF SERVICES
a. The CRA reserves the right to delete or modify any portion of the contracted services at
any time without cause, and if such right is exercised by the CRA, the rates and fees shall
be reduced at the same ratio as the estimated costs of the services deleted relates to the
estimated costs of the service originally contracted. If service has already been provided
on the portion of the work to be deleted, the selected Proposer will be paid for the
deleted portion based on the estimated percentage of the completion of such portion.
b. If the selected Proposer and the CRA agree on modifications or revisions to the service
elements, after the CRA has approved performance of a particular task or project, and a
budget has been established for that task or project, the selected Proposer shall submit a
revised budget to the CRA for approval prior to proceeding with the task or project.
3.12 FLORIDA REGISTRATION
The selected Proposer shall be registered with the State of Florida, Division of Corporations to do
business in Florida.
Page 1 15
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
3.13 PENALTY
The Schedule of Penalties the CRA will assess against the Contractor as a consequence of the
Contractor's failure to conform to the customer service requirements as outlined in the
Agreement are as follows:
a) Failure to provide backup service within one hour in the event that one or more vehicles are
out of service shall result in a penalty of $45.00 per hour or portion of an hour per affected
vehicle.
b) Failure to maintain vehicle exterior and interior cleanliness and aesthetics shall result in a
penalty of $100.00 per occurrences.
c) Failure to notify the City regarding any changes in schedule shall result in a penalty of $100.00
per occurrence.
Penalty charges incurred in any given month will be deducted from the payment for that month
END OF SECTION 3
Page 1 16
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
SECTION 4
SCOPE OF SERVICES
4.1 GENERAL INFORMATION AND BACKGROUND
The intent of this solicitation is to implement a Pilot Program and provide point-to-point
transportation services (Program) that will provide the City of Delray Beach (City) residents,
visitors, and business employees (Riders) with convenient and efficient transportation options.
The vehicle will be a neighborhood electric vehicle (NEV), GEM car, or similar that meets the
Federal Motor Vehicle Safety Standard (FMVSS) and supply state-of-the-art charging equipment.
Program should be hospitality oriented and may include supplementary hours during special
events requiring additional vehicles, personnel and resources. Proposers should offer creative
solutions to address the City's mobility needs. The anticipated start date of operations for the
selected proposer is May 1, 2019. The program is expected to start with three (3) to five (5)
vehicles.
4.2 LOCATION
The Program is to be operated within the boundaries of the Service Area as shown in the map
below (also refer to Section 9—Exhibit A). Service area and hours are subject to change depending
on the needs and conditions determined by the CRA:
Page 117
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
4.3 OBJECTIVES
By implementing the Point -to -Point Program, the CRA desires to meet, at minimum, the following
objectives:
a. Operate a demand -response system throughout the boundaries of the service area indicated
in Section 4.2 and Section 9.
b. Provide the flexibility to scaleup and down the fleet of vehicles and deploy them to various
locations based on monthly, weekly, daily, and hourly fluctuations in demand in order to
achieve the maximum level of service.
c. Provide a safe and pleasing passenger experience with capable, qualified and courteous
drivers that will serve as ambassadors.
d. Feature a mobile application with which the user will be able to locate his or her position and
flag a proximate, available vehicle to make the pickup.
e. Cut down time workers and visitors spend in their vehicles circling and idling in the hopes of
finding parking adjacent to their destination
f. Allow users to get to their destination within the service area without the need to drive, park
or even own a personal vehicle
g. Reduce Downtown traffic and vehicle emissions
4.4 CUSTOMER SERVICE
Customer service is one of the CRA's key factors of the Program. The selected Proposer will be
responsible for addressing all complaints in a courteous and timely manner and provide reports
to CRA staff as needed.
4.5 PROGRAM SERVICE PACKAGE
The CRA is seeking a creative and flexible point -to point electric transportation program service
package to satisfy its mobility needs and to provide a comprehensive transportation solution.
There is a need to shuttle Riders within the Service Area. The Program will be awarded to one
Proposer, to address CRA's needs.
4.6 SERVICE PARAMETERS FOR POINT-TO-POINT TRANSPORTATION SERVICES
The use of environmentally friendly vehicles is required, more specifically a neighborhood electric
vehicle (NEV), GEM car, or similar that meets the Federal Motor Vehicle Safety Standard (FMVSS)
and supply state-of-the-art charging equipment. The vehicles used throughout the term of the
contract must be consistent and identifiable with the appropriate program signage.
The criteria below constitute the CRA's service parameters for the point-to-point program:
a. The program will serve the City's residents, guests and commuters by providing on- demand
rides to work, for shopping, restaurant, events, nightlife access and for various appointments.
Service will be provided Monday through Wednesday from 11:00 a.m. until 9:00 p.m.,
Thursday through Saturday from 11:00 a.m. until 11:00 p.m. and Sunday 11:00am-9:00 p.m.
Any changes in the service hours shall be in writing and mutually agreed upon.
b. All trips must begin and end within an area as shown on the service area map (Section 4.2 and
Section 9 — Exhibit A). Any changes in the service area shall be in writing and mutually agreed
upon.
c. The service shall be free to users. Absolutely no tipping will be allowed.
d. Service must be provided in fully -electric vehicles that are on -call via a mobile app, phone
number or ride -hailing. The vehicle will be a neighborhood electric vehicle (NEV), GEM car, or
similar that meets the Federal Motor Vehicle Safety Standard (FMVSS) and supply state-of-
the-art charging equipment. This is the preferred vehicle type; however, respondents may
Page 118
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
include information on alternative vehicles. After requesting a ride, patrons must be picked
up promptly and safely delivered to their destination, with a reminder to use the app again
for subsequent trips back to their point of origin or another destination.
e. The proposer shall provide a mobile app for requesting rides compatible with both Android
and iPhone.
f. When requesting a ride via the mobile app, patrons must immediately be given an estimated
time of arrival based on driver availability. Vehicles shall collect ridership data via app, manual
counts when phone calls or ride -hailing. Additionally, the proposer will maintain accurate and
complete records of the service and submit monthly, quarterly and yearly reports to CRA.
These reports may also include, but are not limited to, hourly, daily, weekly and monthly
ridership data, complaints, mileage, driver's names and suspensions, and accidents.
g. When drivers use the mobile app to respond to patrons' ride requests, the driver app must
be able to organize ride requests in a queue format, allowing for multiple rides to be assigned
to one driver.
h. Proposer must include an ADA vehicle as part of the fleet.
I. Proposer shall provide professional, experienced, well-groomed hospitality -oriented
personnel and resources to communicate engagingly with riders while answering their
questions. Drivers of selected Proposer will serve as ambassadors for CRA. Qualified drivers
must be screened, hired and trained by the proposer, with satisfactory background checks.
Additionally, drivers will undergo any further training deemed necessary by the CRA. The
proposer will provide the CRA with background checks on all drivers. The CRA shall have the
right to reject or approval all drivers in its sole and absolute discretion. All drivers must have
valid Florida driver's license(s) and adhere to all city, county, and state traffic and driving laws.
Drivers must wear a company uniform and name tag.
j. The proposer will communicate any problems or requests to the CRA through the program
manager or designee.
k. The proposer will have the right to suspend operation of the vehicles without penalty in the
case of extreme weather with written notification to the CRA.
I. The term of the pilot project shall be for up to one (1) year from contract award
(approximately May 1, 2019 through April 30, 2020). The CRA may extend the term of this
contract by written notice to the Contractor for two (2) additional one (1) year period. The
CRA shall give the Contractor a preliminary written notice of its intent to extend at least 60
days before the contract expires. The preliminary notice does not commit the CRA to an
extension, and any absence of notice shall not affect the validity of any exercise of the option
to extend the term of this contract. The term of any agreement may be terminated by either
party upon thirty (30) days written notice, in the event of failure to fulfill or comply with any
material term of the agreement, and such breach remains uncured thirty (30) days after
written notice of default.
m. Vehicle maintenance and charging must be performed by the proposer
n. Proposer shall be responsible for the cleanliness interior and the exterior of the vehicles.
The CRA reserves the right to require the immediate dismissal of any personnel who fail to
meetthe standards outlined above. Relief personnel shall be readily available throughout the
term of the contract.
..7 ADVERTISING
Subject to CRA's prior written consent, advertising within and/or outside of vehicles may be
permitted and is encouraged to off -set operational costs, if in accordance with all City ordinances,
policies and procedures.
Page 1 19
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
4.8 COST OF THE PROGRAM TO THE CRA
The selected proposer shall ensure any fees to be charged to the CRA for the Program are outlined
in the agreement. Fees that are not outlined in the agreement will not be accepted. All fees shall
remain firm for the initial pilot program for up to one-year period of the agreement. Any
escalation in pricing thereafter will be subject to approval by the CRA in its sole discretion.
4.9 SELECTED PROPOSER'S RESPONSIBILITY
The selected Proposer shall be responsible for ensuring that all its employees are in compliance,
at all times, with the Terms, Conditions and Specifications outlined in this Request for Proposals.
The selected Proposer shall be responsible for obtaining all necessary permits for charging
stations and be in in compliance with all applicable Federal, State, and Local statutes pertaining
to the services as specified or required.
The selected Proposer will be responsible for securing its own office space.
The selected Proposer will be responsible for all costs associated with operating and maintaining
its own fleet of vehicles, including but not limited to charging, maintenance, registration, storage
and insurance.
17►108101xill[0P►[1
Page 1 20
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SECTION 5
RESPONSE REQUIREMENTS
5.1 SUBMITTAL REQUIREMENTS
In response to this solicitation, the Proposer should return one (1) original hard copy to include a
signed original Solicitation Summary, six (6) duplicate hard copies, and one (1) electronic version
of your Proposal on CD or a USB thumb drive in a usable PDF format. Proposers should carefully
follow the format and instructions outlined herein. All documents and information must be fully
completed and signed as required. Do not password -protect electronic documents.
The Proposal shall be written in sufficient detail to permit the CRA to conduct a meaningful
evaluation of the proposed services. However, overly elaborate responses are not requested or
desired.
5.2 REQUIRED INFORMATION
In addition to the information required in Section 4, Scope of Services, Proposers must submit the
following information with their Proposals:
a. SUBMITTAL FORMAT
To facilitate and expedite review, the CRA asks that all Proposers follow the response format
outlined below. Failure to submit your response in the format requested may result in delay
evaluating your Proposal. To assist you in preparing your response, the CRA's selection
procedures are also described herein. Proposers must abide by all requirements set forth to avoid
any risk of disqualification. Proposers proposing more than one Program service package should
submit separate Tabs 5-7 for each Program service package proposed.
b. PROPOSALS SHOULD FOLLOW THE FORMAT BELOW:
TAB 1— INTRODUCTION
Provide a cover letter no longer than two (2) pages in length, signed by an authorized
representative of your firm. Provide a positive commitment to provide the required services. The
table of contents should follow the cover letter.
TAB 2—TABLE OF CONTENTS
Include a clear identification of the material included in the Proposal by page number.
TAB 3 — MINIMUM QUALIFICATIONS
Each proposer shall submit information and documentation requested that confirms it meets the
following qualification requirements:
1. Must have provided satisfactory transportation services, preferably since 2012 for a
government agency. Provide the following information for up to five references.
I. Name of client
ii. Location (City/State)
iii. Client contact name
iv. Contact phone
V. Contact email
Page 121
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
vi. Project dates (Start/End)
vii. Transportation services provided
2. Proposer has no reported conflict of interests in relation to this solicitation. CRA will verify
via Proposer's Conflict of Interest Disclosure Form.
TAB 4— FIRM INFORMATION
1. Legal contracting name including any dba and state of organization or incorporation.
2. Ownership structure of Proposer's company (e.g., Partnership, Limited Liability Corporation,
Corporation).
3. Provide, in this section, a completed and executed copy of Proposer's W-9 that includes the
company federal identification number.
4. Contact information for Proposer's Corporate headquarters and any offices in Palm Beach and
Broward counties to include the following:
Address
City, State, Zip
Phone
5. Contact information for Proposer's primary and secondary representative during this
solicitation process.
Name
Phone
E-mail
Mailing Address
City, State, Zip
6. Provide details of any ownership changes to Proposer's organization in the past three years
or changes anticipated within six months of the Due Date and Time (e.g., mergers,
acquisitions, changes in executive leadership).
7. Provide the names of the persons who are officers or principals of the company.
TAB 5 — EXPERIENCE, BACKGROUND, AND REFERENCES
1. State the number of years in business providing point-to-point (on -demand) transportation
services.
2. Provide a brief description of Proposer's team, the organization, its structure and philosophy.
3. Explain Proposer's qualifications and experience relating to transportation services including,
but not limited to:
i. Size and character of communities served
ii. Ridership maximization efforts (advertising methodologies and plans, etc.) and
remediation plans
iii. Websites and/or mobile applications
iv. Specific experience with proposed program
4. Identify and include information regarding experience and qualifications of Proposer's staff
to be assigned to the Project. Include their names, certifications and/or licenses, and services
Page 122
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
the individuals will provide to the CRA.
5. Identify any subcontractors that may be used to accomplish the work. Include the company
name, the name of the individual to be assigned, their certifications and/or licenses, an
overview of their experience and qualifications, and the services the subcontractor will
provide to the CRA. State the number of years working with these contractors.
6. Describe any significant or unique awards received or accomplishments in previous similar
projects.
7. Provide information on any lawsuits pending or anyjudgments, in the last five (5) years, which
are concerned directly with the firm, the staff, or any part of the Proposer's organization,
which are proposed to perform on this contract.
TAB 6— PROPOSED PROGRAM SERVICE PACKAGE
1. State the Program service package being proposed to CRA
i. Joint partnerships, contractor -subcontractor business relationships, and other business
ideas to propose a creative and flexible transportation solution(s) will be accepted
2. Define the minimum initial agreement term necessary for the proposed Program service
package
3. Explain the overall approach to delivering the Program and any strategies Proposer proposes
to implement to meet and/or exceed the CRA's objectives listed in Section 4.3
4. Provide a summary of proposed implementation plan and schedule
S. Identify local office(s) from which Proposer will perform maintenance, repairs, and/or
administrative functions
6. Submit an organizational diagram clearly identifying key personnel as well as other staffing
resources who are designated to provide services to the CRA and indicate their functional
relationship to each other
7. Describe Proposer's driver recruitment, screening, and hiring policies and procedures,
including background checks, training or continued education, vehicle operation history, and
drug and alcohol screenings
8. Detail the Program service package proposed, including but not limited to the following:
I. Proposed fleet option
a. Number, types, and specifications of vehicles
ii. Method(s) for Riders to request a ride
iii. Strategy/strategies to handle fluctuating demands
iv. Customer service policies, procedures, training, and related details to ensure high level of
customer service
v. Responsibilities of Contractor
vi. ADA services proposed
vii. Ideal/target Rider wait times
viii. Complaint procedure and complaint resolution procedure
ix. Proposer's ability to maintain and keep all equipment used to provide proposed services
operational without service interruptions.
x. Advertising plans
A. Describe how ride requests will be prioritized and dispatched.
xii. Describe, provide access to and a demonstration of the mobile app that you would be
using, and back-up phone call or ride -hailing procedures in the event that the app is not
functional.
xiii. Describe the company's customer service policies and procedures, including customer
service training and protocols as well as methods for handling customer complaints.
xiv. Provide the responsibilities, schedule and contact information for the required service
supervisor. Explain how the supervisor will interact with the CRA and with passengers.
Page 123
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
xv. Provide a detailed mock schedule by day of the week and hour of the day to illustrate
your proposed service schedule to accommodate demand in and around Downtown
Delray Beach.
xvi. The proposer shall describe how passengers with mobility impairments can use the
service (ADA).
xvii. Given the nature of the on -demand service within the designated boundaries, outline
what the typical passenger wait time would be under normal operating conditions.
xviii. Describe the service performance metrics that would be used to provide the CRA and at
what intervals. At a minimum, the CRA requires daily and hourly ridership figures for each
vehicle, boarding and alighting information with date/time/origin and destination of
requests for service, customer complaint information, vehicle accident and out -of -service
reports, and intermittent survey information from passengers about the nature and
purpose of their trips and whether the service replaced the need for an automobile trip.
xix. Describe the contingency plans for providing service in the event of long-term
breakdowns or success of the operation with demand for service well -beyond initial
expectations?
xx. Describe your driver training procedures and topics covered.
TAB 7 — FEE PROPOSAL (FEES TO THE CRA)
1. Define all fees that will be charged to the CRA for the complete and successful operation of
the Program, including but not limited to the items listed in the table below. For each item
listed below, submit a detailed worksheet describing all fees included in the item (software
licenses, training, etc.) and the estimated quantities used. Use the table below to submit
Proposees Fee Proposal, using additional pages, if necessary.
No.
Item
Price
1
Estimated Hourly Fee per vehicle, including driver
2
Estimated Monthly Fee per vehicle, including driver
3
Total Estimated Fee for Year One
(Program Implementation)
TAB 8 — ATTACHMENTS
All Attachment/Forms and Affidavits required by this solicitation shall be fully executed by the
Proposer and submitted as shown in Section 8 of this solicitation.
END OF SECTION 5
Page 124
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SECTION 6
THE EVALUATION PROCESS
6.1 REVIEW OF PROPOSALS FOR RESPONSIVENESS
Each Proposal will be reviewed to determine if the Proposal is responsive to the submission
requirements outlined in this solicitation. A responsive Proposal is one that follows the
requirements of this solicitation, includes all documentation, is submitted in the format outlined
in this solicitation, is of timely submission, and has the appropriate signatures as required on each
document. Failure to comply with these requirements may result in the Proposal being deemed
non -responsive.
6.2 REVIEW OF PROPOSALS FOR RESPONSIBILITY
Each Proposer will be reviewed to determine if the Proposer is a responsible Proposer. A
responsible Proposer is a Proposer which the CRA affirmatively determines (prior to the award of
a contract) has the ability, capability and skill to perform under the terms of the contract; can
provide the materials or service promptly within the time specified, without delay or interference;
has a satisfactory record of integrity and business ethics; and meet the Minimum Qualification
requirements in this solicitation.
6.3 EVALUATION CRITERIA
Proposals will be evaluated by an Evaluation/Selection Committee that will evaluate and rank
Proposals on the criteria listed below. The CRA reserves the right to evaluate and rank each type
of Program service package independently. The Evaluation/Selection Committee will be
comprised of appropriate CRA and City personnel and/or members of the community, as deemed
necessary, with the appropriate experience and/or knowledge. The criteria are itemized with
their maximum scores for a maximum total of one hundred (100) points per Evaluation/Selection
Committee member.
CRITERIA MAX. POINTS
1. Experience
0-25 points
2. Project Organization and Technical Qualifications of the Persons Assigned to 0-20 points
the Project
3. Project Understanding, Proposed Approach and Methodology 0-25 points
4. References and Successfully Completed Similar Projects 0-10 points
S. Pricing 0-20 points
Maximum points 100
The recommendations) for award shall be made to the CRA Board of Commissioners, by the
Executive Director, to the responsible Proposer(s) whose proposal is determined to be the most
advantageous to CRA.
Page 125
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
6.4 PRICE OFFERS AND EVALUATION
The pricing evaluation is used as part of the evaluation process to determine the highest -ranked
Proposer. The CRA reserves the right to negotiate the final terms, conditions, and pricing of the
contract as may be in the best interest of the CRA.
6.5 NEGOTIATIONS
If the CRA and the Proposer(s) cannot reach agreement on a contract, the CRA reserves the right
to terminate negotiations and may, at the CRA Executive Director or designee's discretion, begin
negotiations with the next highest -ranked Proposer(s). This process may continue until a contract
acceptable to the CRA has been executed or all Proposals are rejected. No Proposer shall have
any rights against the CRA arising from such negotiations or termination thereof.
Any Proposer recommended for negotiations may be required to provide to the CRA:
a. Its most recent certified business financial statements as of a date not earlier than the end of
the Proposer's preceding official tax accounting period, together with a statement in writing,
signed by a duly authorized representative, stating that the present financial condition is
materially the same as that shown on the balance sheet and income statement submitted, or
with an explanation for any material change in the financial condition. A copy of the most
recent business income tax return will be accepted if certified financial statements are
unavailable.
b. Information concerning any prior or pending litigation, either civil or criminal, involving a
governmental agency or which may affect the performance of the services to be rendered
herein, in which the Proposer, any of its employees or subcontractors, is or has been involved
within the last three (3) years.
6.6 CONTRACT AWARD
Any contract resulting from this solicitation will be submitted to the Executive Director or
designee, and the CRA Board of Commissioners for approval, as appropriate. All Proposers will
be notified in writing when the CRA Executive Director or designee makes an award
recommendation. The contract award, if any, shall be made to the Proposer whose Proposal shall
be deemed by the CRA to be in the best interest of the CRA. Notwithstanding the rights of protest
listed herein, the CRA's decision of whether to make the award and to which Proposer shall be
final.
END OF SECTION 6
Page 126
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SECTION 7
PROPOSAL SUBMITTALS
7.1 FORMS
The forms listed below must be completed by an official having legal authorization to
contractually bind the company or firm. Each signature represents a binding commitment upon
the Proposer to provide the goods and/or services offered to the CRA if the Proposer is
determined to be the most responsive and responsible Proposer. Solicitation forms should be
submitted via paper if submitting a hard copy proposal, or via web forms available on
www.bidsync.com if submitting an electronic proposal. Web forms require Proposers to use their
www.bidsync.com password to submit, which serves as a signature from Proposer.
a. Acknowledgment of Addenda
b. Proposal Submittal Signature Page
C. Conflict of Interest Disclosure Form
d. Notification of Public Entity Crimes Law
e. Notification of Public Records Law
f. Drug -Free Work Place
g. Non -Collusion Affidavit
h. Truth -In -Negotiation Certificate
L Sample Performance Bond Format (Intentionally Omitted)
j. Sample Payment Bond Format (Intentionally Omitted)
k. Sample Letter of Credit Format (Intentionally Omitted)
Page 127
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
ACKNOWLEDGEMENT OF ADDENDA
INSTRUCTIONS: COMPLETE PART I OR PART II, WHICHEVER APPLIES
PART I:
List below the dates of issue for each addendum received in connection with this solicitation:
PART II:
Addendum #1, Dated
Addendum #2, Dated
Addendum #3, Dated
Addendum #4, Dated
Addendum #5, Dated
Addendum #6, Dated
Addendum #7, Dated
Addendum #8, Dated
Addendum #9, Dated
Addendum #10, Dated
❑ NO ADDENDUM WAS RECEIVED IN CONNECTION WITH THIS SOLICITATION
Firm Name
Signature
Name and Title (Print or Type)
Date
Page 128
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
PROPOSAL SUBMITTAL SIGNATURE PAGE
By signing this Proposal, the Proposer certifies that it satisfies all legal requirements as an entity to do
business with the CRA, including all Conflict of Interest and Code of Ethics provisions.
Firm Name:
Street Address:
Mailing Address (if different from Street Address):
Telephone Number(s):
Fax Number(s):
Email Address:
Federal Employer Identification Number:
Prompt Payment Terms: % days' net _days
Signature: _
Print Name:
Title:
Date:
(Signature of authorized agent)
By signing this document, the Proposer agrees to all terms and conditions of this solicitation and the
resulting contract/agreement.
THE EXECUTION OF THIS FORM CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND
BY THE TERMS OF ITS PROPOSAL, FOR NOT LESS THAN 90 DAYS, AND THE PROPOSER'S UNEQUIVOCAL
OFFER TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH IN THIS SOLICITATION. FAILURE TO
SIGN THIS SOLICITATION WHERE INDICATED ABOVE, BY AN AUTHORIZED REPRESENTATIVE, SHALL
RENDER THE PROPOSAL NON -RESPONSIVE. THE CRA MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT
ANY PROPOSALTHAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE
PROPOSER TO THE TERMS OF ITS PROPOSAL.
Fage 129
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
CONFLICT OF INTEREST DISCLOSURE FORM
The award of this contract is subject to the provisions of Chapter 112, Florida Statutes. All Proposers must
disclose within their Proposal: the name of any officer, director, or agent who is also an employee of the
CRA of Delray Beach.
Furthermore, all Proposers must disclose the name of any CRA employee who owns, directly or indirectly,
an interest of more than five percent (5%) in the Proposer's firm or any of its branches.
The purpose of this disclosure form is to give the CRA the information needed to identify potential
conflicts of interest for evaluation team members and other key personnel involved in the award of this
contract.
The term "conflict of interest" refers to situations in which financial or other personal considerations may
adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in
exercising any CRA duty or responsibility in administration, management, instruction, research, or other
professional activities.
Please check one of the following statements and attach additional documentation if necessary:
To the best of our knowledge, the undersigned firm has no potential conflict of interest
due to any other Cities, Counties, contracts, or property interest for this Proposal.
The undersigned firm, by attachment to this form, submits information which may be a
potential conflict of interest due to other Cities, Counties, contracts, or property interest
for this Proposal.
Acknowledged by:
Firm Name
Signature
Name and Title (Print or Type)
Date
Page 130
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
NOTIFICATION OF PUBLIC ENTITY CRIMES LAW
Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has
been placed on the convicted contractors list following a conviction for a public entity crime may not
submit a Proposal on a contract to provide any goods or services to a public entity; may not submit a
Proposal on a contract with a public entity for the construction or repair of a public building or public
work; may not submit Proposals on leases or real property to a public entity; may not be awarded or
perform work as a contractor, supplier, sub -Proposer, or consultant under a contract with any public
entity; and may not transact business with any public entity in excess of the threshold amount provided
in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the
date of being placed on the convicted contractors list.
Acknowledged by:
Firm Name
Signature
Name and Title (Print or Type)
Date
Page 131
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
Notification of Public Records Law Pertaining to Public Contracts and Requests
for Contractor Records Pursuant to Chapter 119, Florida Statutes
Pursuant to Chapter 119, Florida Statutes, Contractor shall comply with the public records law by keeping and
maintaining public records required by the Delray Beach CRA in order to perform the service. Upon request from
the CRA of Delray Beach' custodian of public records, contract shall provide the Delray Beach CRA with a copy of
the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does
not exceed the cost provided in Chapter 119, Florida Statutes or as otherwise provided by law. Contractor shall
ensure that public records that are exempt or confidential and exempt from public records disclosure
requirements are not disclosed except as authorized by law for the duration of the contract term and following
completion of the contract. If the Contractor does not transfer the records to the CRA of Delray Beach. Contractor
upon completion of the contract, shall transfer, at no cost, to the Delray Beach CRA all public records in possession
of the Contractor or keep and maintain public records required by the Delray Beach CRAin order to perform the
service. If the Contractor transfers all public records to the Delray Beach CRA upon completion of the contract,
the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public
records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the
contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored
electronically must be provided to the CRA of Delray Beach, upon request from the CRA of Delray Beach' custodian
of public records, in a format that is compatible with the information technology systems of the CRA of Delray
Beach.
IF CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER
119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC
RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC
RECORDS AT OFFICE OF THE CRA LOCATED AT 20 N. SWINTON AVENUE,, DELRAY
BEACH, FLORIDA 33444, PHONE NUMBER (561) 276-8640 , EMAIL ADDRESS:
JADUSINGH@ MYDELRAYBEACH.COM.
Acknowledged:
Firm Name
Signature
Name and Title (Print or Type)
Date
Page 1 32
Delray Beach CRA
RFP No. 2019-01
DRUG -FREE WORKPLACE
Point to Point Transportation Services
is a drug -free workplace and has
(Company Name)
a substance abuse policy in accordance with and pursuant to Section 440.102, Florida Statutes.
Acknowledged by:
Firm Name
Signature
Name and Title (Print or Type)
Date
Page 133
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
NON -COLLUSION AFFIDAVIT
STATE OF _
COUNTY OF
Before me, the undersigned authority, personally appeared , who, after
being by me first duly sworn, deposes and says of his/her personal knowledge that:
a.
He/She is of , the Proposer
that has submitted a Proposal to perform work for the following:
RFP No.: Title:
He/She is fully informed respecting the preparation and contents of the attached Request for
Proposals, and of all pertinent circumstances respecting such solicitation.
Such Proposal is genuine and is not a collusive or sham Proposal.
C. Neither the said Proposer nor any of its officers, partners, owners, agents, representatives,
employees, or parties in interest, including this affiant, has in any way colluded, conspired,
connived, or agreed, directly or indirectly, with any other Proposer, firm, or person to submit a
collusive or sham Proposal in connection with the solicitation and contract for which the attached
Proposal has been submitted or to refrain from proposing in connection with such solicitation and
contract, or has in any manner, directly or indirectly, sought by agreement or collusion or
communication or conference with any other Proposer, firm, or person to fix the price or prices
in the attached Proposal or any other Proposer, or to fix any overhead, profit, or cost element of
the Proposal price or the Proposal price of any other Proposer, or to secure through any collusion,
conspiracy, connivance, or unlawful agreement any advantage against the CRA or any person
interested in the proposed contract.
d. The price or prices quoted in the attached Proposal are fair and proper and are not tainted by any
collusion, conspiracy, connivance, or unlawful agreement on the part of the Proposer or any of its
agents, representatives, owners, employees, or parties in interest, including this affiant.
Signature
Subscribed and sworn to (or affirmed) before me this day of 20J by
who is personally known to me or who has produced
as identification.
SEAL Notary Signature
Notary Name:
Notary Public (State):
My Commission No:
Expires on:
Page 134
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
TRUTH — IN — NEGOTIATION CERTIFICATE
The undersigned warrants (i) that it has not employed or retained any company or person, other than
bona fide employees working solely for the undersigned, to solicit or secure the Agreement and (ii) that
it has not paid or agreed to pay any person, company, corporation, individual, or firm other than its bona
fide employees working solely for the undersigned or agreed to pay any fee, commission, percentage, gift,
or any other consideration contingent upon or resulting from the award or making of the Agreement.
The undersigned certifies that the wage rates and other factual unit costs used to determine the
compensation provided for in the Agreement are accurate, complete, and current as of the date of the
Agreement.
(This document must be executed by a Corporate Officer.)
Name:
Title:
Date:
Signature:
Page 135
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SAMPLE PERFORMANCE BOND FORMAT
Intentionally Omitted
Page 136
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SAMPLE PAYMENT BOND FORMAT
Intentionally Omitted
Page 137
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SAMPLE LETTER OF CREDIT FORMAT
Intentionally Omitted
Page 138
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
SECTION 8
SAMPLE AGREEMENT FORMAT
Below is the standard agreement format for this Request for Proposals. This is a sample agreement only
and is subject to revisions. PLEASE DO NOT COMPLETE.
AGREEMENT
THIS AGREEMENT is made and entered into by and between the CRA of Delray Beach, a Florida
municipal corporation ("CRA"), whose address is 20 N. Swinton Avenue, Delray Beach, Florida 33444, and
a corporation (hereafter referred to as
"Contractor"), whose address is
WHEREAS, the CRA desires to retain the services of the Contractor to provide the goods and
services in accordance with the CRA's Request for Proposals No. 2018-08, and the Contractor's response
thereto, all of which are incorporated herein by reference.
NOW, THEREFORE, in consideration of the mutual covenants and promises hereafter set forth,
the Contractor and the CRA agree as follows:
ARTICLE 1. INCORPORATION OF REQUEST FOR PROPOSALS
The terms and conditions of this Agreement shall include and incorporate the terms, conditions,
and specifications set forth in the CRA's Request for Proposals No. 2018-08 and the Contractor's response
thereto, including all documentation required thereunder.
ARTICLE 2. DESCRIPTION OF GOODS OR SCOPE OF SERVICES
The Contractor shall provide the goods and/or perform those services identified in the
specifications accompanying the CRA's Request for Proposals, which are incorporated herein by
reference.
ARTICLE 3. COMPENSATION
The CRA shall pay to the Contractor, in compliance with the Pricing Schedule attached hereto and
incorporated herein, according to the terms and specifications of the referenced Invitation to Bid.
ARTICLE 4. MISCELLANEOUS PROVISIONS
a. Notice Format. All notices or other written communications required, contemplated, or
permitted under this Agreement shall be in writing and shall be hand delivered, telecommunicated, or
mailed by registered or certified mail (postage prepaid), return receipt requested, to the following
addresses:
As to the CRA: Delray Beach CRA
20 N. Swinton Avenue
Delray Beach, Florida 33444
Attn: Executive Director
Email: costelloj@mydelraybeach.com
Page 139
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
CRA Attorney
ii. With a copy to:
iii. As to the Contractor:
GOREN, CHEROF, DOODY & EZROL, P.A.
3099 East Commercial Boulevard, #200
Fort Lauderdale, Florida 33308
Tel: (954) 771-4500
Fax: (954) 771-4923
Attn: David N. Tolces , Esq.
Email: DTolces@gorencherof.com
Attn.
Email:
b. Headings. The headings contained in this Agreement are for convenience of reference
only, and shall not limit or otherwise affect in any way the meaning or interpretation of this Agreement.
C. Effective Date. The effective date of this Agreement shall be as of the date it has been
executed by both the parties hereto.
ARTICLE 5. CONTRACT TERM
The Contract and Agreement shall be effective for years as of the effective date of
this Agreement and shall expire on , unless renewed in
accordance with the terms and conditions contained herein.
(The remainder of this page is intentionally left blank)
Page 140
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
IN WITNESS WHEREOF, the parties have executed this Agreement on the dates hereinafter written.
DELRAY BEACH CRA
[SEAL]
Bv:
Shelly Petrolia, Chair
ATTEST:
Jeff Costello CRA Executive Director
APPROVED AS TO FORM AND
LEGAL SUFFICIENCY
By:
David N. Tolces, CRA Attorney
CONTRACTOR
[SEAL]
Printed Name
Title
STATE OF
COUNTY OF
The foregoing instrument was acknowledged before me this _ day of 2019, by
as (name of officer or agent, title of officer or agent),
of (name of corporation acknowledging), a (state or
place of incorporation) corporation, on behalf of the corporation. He/She is personally known to me
or has produced (type of identification) as identification.
Notary Public —State of
END OF SECTION 8
Page 141
Delray Beach CRA
RFP No. 2019-01
Point to Point Transportation Services
SECTION 9
EXHIBITS
9.1 EXHIBITS
A- C--,i,- A-,
END OF SECTION 9
Page 142
Delray Beach CRA
RFP No.2019-01
Point to Point Transportation Services
SECTION 10
SOLICITATION SUMMARY
Delray Beach Community Redevelopment Agency
20 N. Swinton Avenue
Delray Beach, FL 33444
SOLICITATION SUMMARY
IMPORTANT NOTICE
Tne information you provide on this page will be read aloud at the PUBLIC OPENING for this solicitation.
It is VERY IMPORTANT that the summary information you provide below is exactly the same information
contained in your Proposal. If subsequent to the opening of Proposals, the CRA determines that the
information contained in the electronic version of your Proposal is different from the information on this
Solicitation Summary, the CRA reserves the right to deem your Proposal NON -RESPONSIVE and remove
your Proposal from further evaluation and consideration for contract award.
PROPOSAL INFORMATION
Proposal Number: RFP No. 2019-01
Title: Point -to -Point Electric Transportation Services
Due Date and Time: February 11, 2019 at 2:00 P.M. ET
Name of Proposer:
Address:
Contact Person:
Authorized Signature:
Date:
By signing and submitting this Solicitation Summary, the Proposer affirms that the information provided
move is an exact and correct summary of the information contained in the electronic version of the
Proposers Proposal to the Delray Beach CRA.
THIS SOLICITATION SUMMARY MUST BE SIGNED AND INCLUDED AS AN ORIGINAL HARDCOPY
IN THE ENVELOPE CONTAINING YOUR PROPOSAL OR INCLUDED IN YOUR ELECTRONIC
PROPOSAL SUBMITTED VIA WWW.BIDSYNC.COM.
aLiUIe]l.YX91toj fIe1
Page 143
ATTACHMENT B
CONTRACT FOR TRANSPORTATION SERVICES (POINT-TO-POINT)
• CITY OF SOUTH MIAMI PROPOSAL & FEE SCHEDULE
Thomas F. Pepe — 04-03-19
Page 7 of 10
7'57mm��`
F (oENIENCE THE MOVEMENT
Beefree LLC
October 14th, 2020
Dear City of South Miami,
\2312N.MiamiAve.
Miami, Ft 33127
T 305.330.9450
F 305.290.3363
info@ridefreebee.com
ridefreebee.com
This letter is in reference to the contract price for the Freebee services for the City of South Miami. The hourly rate of
$24.91 is the rate being used which is the hourly rate contracted by the Delray Beach CRA.
Hours of Operation
Quantity of Vehicles - 2 Freebee Vehicles + 1 Wheelchair Accessible vehicle (Total of 3 Vehicles)
Vehicle Types - GEM e6
Equipment Provided by Freebee -Vehicles and Chargers
Service Hours - See below
Vehicle 1 -7am to 7pm, Monday-Friday,11am to 11 pm Saturday
Vehicle 2 - 11 am -11 pm, Monday -Saturday
Minimum of 72 hours per week, per vehicle; or 3744 Annual Hours
Cost - $186,526.08 Annually
Parking and Vehicle Storage - Freebee will credit the City of South Miami a total of $3600 annually, which will cover 3 City provided
parking spaces at the monthly rate of $100 per space.
Advertising Revenue: Freebee will have the ability to sell full advertising on the vehicle's and will be entitled to keep 100% of revenue up
to the first $72,000. Any advertising revenue generated over $72,000 will be split 50150 between Freebee and the City of South Miami.
Fee Includes Turnkey Operation:
• Drivers
• Vehicles
• Charging Stations and Vehicle Electricity
• App Development, Maintenance, and Licensing
• Hiring, Training, and Scheduling of Drivers/Ambassadors
• Program and Performance Management
• Live Data Integration
• Vehicle Maintenance
• Insurance
• Marketing, PR, and Outreach
• Sponsorship/Advertising Sales
• Transportation Planning and Design
• Miscellaneous Supplies (Cleaning, etc)
Sincerely,
Jason Spiegel
Managing Partner
Thomas F. Pepe — 04-03-19
ATTACHMENT C
SUBSTITUTION for DELRAY BEACH CRA CONTRACT,
SECTION 9.11. Exhibit A: Service Area
Page 8 of 10
Thomas
de%nybench
INNOVATIVE & PROVEN,
FIRST & LAST MILE
TRANSPORTATION SOLUTION
THE A pp
j UE$T oQ� 7�e2J2e
o P Per /r-nybench
2
February 11th, 2019
Delray Beach CRA
20 N. Swinton Avenue
Delray Beach, FL 33444
Dear Delray Beach Community Redevelopment Agency:
This letter is in reference to RFP 2019-01, Point to Point Transportation Services for the Delray Beach CRA. As
requested, we have submitted one (1) original hard copy, six (6) duplicate hard copies, and one (1) electronic
versions of the proposal on a USB drive to the Delray Beach CRA at 20 N. Swinton Ave, Delray Beach, FL.
Beefree LLC (dba Freebee), its partners and affiliates have read and understood the scope of the RFP. Freebee
understands the need to introduce a point to point transportation service throughout the Delray Beach service
area, with the goal of transporting users around the Downtown and enhancing the transportation system by
serving as a first and last mile solution. Our goal is to help get cars off the road, make transportation more easily
available, decrease time people spend in their vehicles looking for parking, reduce Downtown traffic and vehicle
emissions, and help make Delray Beach a place where you can live, work, and play without the need of a personal
vehicle.
Based on the Freebee team's expertise in running similar services in South Florida since 2012, and its assessment
of the transportation needs outlined in the request, Freebee has arrived at a feasible and realistic operating
plan that ensures initial success, while maximizing the service's potential and longevity. It is the Freebee team's
intention to set up, run and manage an on- demand, point -to- point 100% electric transportation service for the
Delray Beach CRA that leverages efficiencies while maintaining the highest level of customer service.
Our organization prides itself on executing turnkey solutions for local governments who
are looking for ways to decrease car use, while providing transit solutions that promote connectivity and a better
quality of life. Our company philosophy is designed to drive performance in all aspects of our business which
differentiates our company from similar operators. With a culture focused around innovation, the use of cutting
edge technology has been a key to our success.
We are excited about the possibility of partnering with the Delray Beach CRA in providing this innovative and
proven transportation service. The information in the following proposal has been reviewed by the Freebee team
and deemed accurate.
Sincerely,
Jason Spiegel & Kris Kimball Managing Partners
Beefree, LLC d/b/a Freebee
2312 N Miami Ave
Miami, FL 33127
JASONB RIDEFREEBEE.COM
305-330-9450
TAB 3-
Table of Contents
2 ..... Tab 1 - Cover Letter
3 ..... Tab 2 - Table of Contents
4 ..... Tab 3 - Minimum Qualifications
5 ..... Tab 4 - Firm Information
6 ..... Tab 5 - Experience, Background, & References
6-7........ Brief Description of Team, Organization, Structure, & Philosophy
8-12 ....... Qualifications & Experience Projects
13......... Organizational Chart & Key Personal
14 ......... Awards & Recognitions
15 .... Tab 6 - Proposed Program Service Package
15 ......... Proposed Program for Delray Beach
16-17 ....... Overall Approach & Strategy
18 ......... Implementation Timeline
19 ......... Organizational Diagram for Delray Beach Operation
20 ......... Driver Recruitment, Screening, & Hiring Policies
21 ......... Detailed Proposed Service Package
21.............. Proposed Fleet
22-24........... Details of Services Proposed/Methods For Requesting Rides
25 .............. Strategy/Strategies to Handle Fluctuating Demands
26-27........... Customer Service Policies, Procedures, & Training
28.............. Responsibilities of Proposer
28 .............. Responsibilities of City
29 .............. ADA Services
30 .............. Target Rider Wait Times
30 .............. Complaint Resolution Procedure
31-32............ Maintenance Plan
33 .............. Fee for Riders
33.............. Advertising and Outreach
34 .... Tab 7 - Fee Proposal (Fees to the City)
34......... Based on 3,000 Monthly Rides
34 ......... Based on Accomplishing all Goals & Objectives
35 .... Tab 8 - Attachments
35......... Solicitation Summary
36 ......... Acknowlegdment of Addenda
37......... Proposal Submittal Signature Page
38 ......... Conflict of Interest Disclosure Form
39 ......... Notification of Public Entity Crimes Law
40 ......... Notification of Public Records Law
41......... Drug -Free Work Place
42 ......... Non -Collusion Affidavit
43 ......... Truth -In -Negotiation Certificate
.8
J
TAB 3-
Minimum Qualifications
City of Coral Gables
Coral Gables, FL
Kevin J. Kinney, Parking Director
305-460-5541
kkinney@coralgables.com
May 17, 2017 - current
On -demand (point-to-point) transportation services.
Village of Key Biscayne/Key Biscayne Community Foundation
Key Biscayne, FL
Melissa White, Executive Director
305-365-5500
melissa@keybiscaynefoundation.org
December 2016 to current
On -Demand (point-to-point) and Fixed -Route transportation services
Town of Miami Lakes
Miami Lakes, FL
Michelle Gonzalez, Senior Transportation Manager
786-262-1794
GonzalezM@miamilakes-fl.gov
Jan 2018 - current
On -Demand (point-to-pont) transportation services
Coconut Grove Business Improvement District
Coconut Grove, FL
Nicole Singletary, Executive Director
305-582-5280
Nicole@grovebid.com
Feb 2018 - current
On -Demand (point-to-point) transportation services
Citizens Independent Transportation Trust
Miami -Dade, FL
Javier Betancourt, Executive Director
305-375-1357
Javier.Betancourt@miamidade.gov
June 2017 - current
On -Demand (point-to-point) transportation services
- Proposer has no reported conflict of interests in relation to this solicitation.
9
4
TAB 4-
Firm Information
Legal Name & Structure:
Primary Contact:
Beefree, LLC Principals:
Beefree, LLC d.b.a Freebee,
Jason Spiegel
Jason Spiegel, Managing Partner
a Florida Limited Liability Company
215-370-5699
Kris Kimball, Managing Partner
jason@ridefreebee.com
Matt Friedmann, Secretary
Corporate Headquarters
2312 N Miami Ave, Miami, FL 33127
2312 N Miami Ave, Miami, FL 33127
Secondary Contact:
Broward Office
Kristopher Kimball
5300 Powerline Rd, Suite 207
215-694-5065
Fort Lauderdale, FL 333097
kris@ridefreebee.com
2312 N Miami Ave, Miami, FL 33127
W-9 Request for Taxpayer
Gage
ro•.
ln"vxCmnapn,$ Identlficatlon Number and Certification
Form fc whe
r"Umiar.namoot
Ii.pMry dranaaYM
x-mK.b: ►Go to wnw.Ms.perfPormnNfrt Nxnecaonsand ldemreel nfarnulen.
sendb foo UtS.
1 Narrtle.Yla,•Im,GV cxNxlu.NN+y Na'n aR[JrcJm NCIa; RrC[kV•; Vn YC ai'h
BeaBee, LLC
a R�nrn rc,ravaepatlla:rylrcm; Ychrclera: yayeo --.— ----�
rt eQMY.ryrIL}`rietpXYx YC14A 3CUML'irCllrle+MXntnta q+G \v,.wra Y.Iti 1.V%1i Y1: Nlem:l,
dFC+I,tSafYLnapaYnYJU
D. Ntwa�gaxrn m.a
ax ncrol...re m.gascal
sl
eNanasVY,wxnetrY eDp+l,a+nnn ❑9t�,<a, rinmm�.n ❑�„aa:Nt
I.�,.>an:a,n�..x
9 i
ana«n,r.CYLLC
daps anemrabh Tl
n L,nant L'tl i, Rrnln:nr. Em•PC'ae4whTLnC culxn•,re+SoernVenS, PF+'I,Aplyl
c N+� Irr,dcS n�.uyT, a .nN,ol2x.raxl4s
Mann! AVe
—
FL 5B/Tr
a tiny
nrV.aditre^surJ.pdraipd%n?i
a1Nr)\n1 n.V ill:h--XVAi Cau TM I1N gCndM llvJ�m¢.^.n ao wmn96eno+lrcltomud anmisee,.igr mpei —,
WCN.P ailhtnr.Np. Fm nyelWn:try 46etNlally,nu,Nab cec,rrtp nmttlery5le.}Narmmc §ra IT -I I I I'�'� rI I
sJd:nsewhade pmprnM✓.sn'sni U.va'IIiH.aM''I eirnlnlrrayy+arl.lYr. Faranw I I 1
ral%aeaits furft�b!rrl:prti6arvn+unec¢IR'>licc dplcl twee lunba.^-'bs:a R=a tom_. LL. LLL��__1LLL J
oY bNn w
NOW li de aepON:tL onoctdl'Nnem,W.V.xro•reilVtlx:au Glrc 1.4t0ann':lV,.: Ae,.b nd arClaf<riu.nsaatlan..,N—
!•1rxM.FOG•r_me Jbynat•MUJiAVC or.'Mwm rlmGr m cMa. IT r ITj�j
4 5 -I-0 5 5 9 B 7,071
Cerfi(rcatlDn
Lrx!rp;na';inu Wrr_rur„Iotrey to^:
law
1.Thn rum:MSIwI, W,nxfp+f 'e e,ri Wrtae,n+e;etYr un:Xrr�r IvmbJfn• I Pn s'fahiy'Cr9 tl.nxm ceienuedm neµ s'd
f.: aln notes,'.XttY I., SA.Wk,aa9 ell! ddiq..'s.tatra--ai exp a,+hatl in6cot fl haf�lnot ,cnceX i8s ftunogrs, mntna,i
Sevee;'!13; cF.Y.I mm IiJ01Cla m badnpwla+htldiq n a roNatard'aiux x t;•AM1aI inlCnntol Jn�dentlscl µl da IHF nnarowpx m-ma+l al'1
IA IRgT6lglea: mlCLlnlp'41tinJY.lcg: nlxl
a.l amp US. e'cbAl O•clner L'S. p�rsr, nde.'.fla!bNVYr a,tl
♦.Tnc FATCAWM;x),nnerea 0101sfum i"Wtl n=lrz:iq:har or. daeo dfmn FAI rgxxli+31a want
Caa1Y80anilxauNinrV YW,neclam a, eam'e sYaaelt A+IV'rc beae I dfi r.'b!tp:--Urtyn,ttaWMt!cr)aD1p l,d,uplrt,mtlY'PIUWm
av,haae'ered to rtWal,Hslad.nnl:JM_erax a+)Pa'U:rdtrn. Fnf Sal%0.B!ISxa9p'N. lec.46txrpl aDJl!. Fern .;6aa hteooa Nd.
BDJuEmrAl a'ILLVmamvMM N:bMa gepa'kl. xxr yKU1eIIWI, OarN_,nMlbm.nlernJe leimnwn armnlM.IM.JP.':J,aM 56npWlr.�nen:
UAar:vn illara(dBnddiiev i9yiY afd Ylrrvladb Aen bte OaEfi?.vl. t'U)w nn (.mdee'yNrwrtet T!V.:ua;4J F Wvi�e m spill, Nlar.
s•9n AanaCRd 1_' L 1, More us p an �� bar Ir'r 1
General Instructions Rmm tu=d N; eJ mda inN601ngtXO efmn.smcks xmp w
raids
•3e:L'u,mtd:Aleen em+ntlAlmectd PnrnW CCde Inllmclly. m:a •Fam-f19;iI,USCneloud k!pes Of rnCYl,. [ftH3 erreYN.argtYs
nCldi proceed.
FLtue dcNopmN+rd. Faehelc'Ml.rdvnananabJt ca.euWlma usim .oBfjnaell duhOlvM :alex artl rrmin ptrdr
nbbdm Facn q'-9 aId Yx iram�anx,xW+aclgjgelionenstrd ,rgnp'pon: b)•bdm91
slier kx:y:r+rn PoOIL W. g+:o Wmvimpn,a'FWnN9. . Farm. 1CA S ipmote,je Mon, real tx. .n hnswY1'JIW
Purpose of Form • FCan 1c90-Khorchann,111 and :Iild pTpr'Ist;CMllaxsxl'ulsl
An hdti70ta'ef[AE'e/yrwTl W9 nxauala/)Th0 la raali WMewl • rplm low Rare rtadp ainl:rwl( 11M.Ewwdert Y.v,iMucaT,
k.!aiWLvrxnm aaah M,m,A cbMnyourrn_t.,ycyer tow-T1b,dloly
.dnntvaha: mlm0eflr.'tli'.+�k me/aa ya,rxdq Beauty llnl.c •FDT 10�9-.^. �aiscSBdaeb(I
ISS4i.}la'AO;r..'hnya ra•.'verNflrawun nJmM•;TIfS, a.opbr •rrn 1099+4'ANADon rr;tudam,m OSaeauafidaPV#.'
axptyn-idme9lxnnal ntmber plTlhjy tr aTFdDta'i0ndi5:a:txl nlmbb
(F•',4A to rywr[alaiKametcn.'etum He an:ourt;.Ad toyct. or lMor use Tmm IV-Beriy'Itycu ere sU.S. p+rson frcadrUad•Jdere
enpaY. mDattdaY a'Ia�:bdvma:ian rlrmm.9ampes tf irlbrtna'Ycn nlRr{x tc pnn'ea)•aurxladTl:•1.
MGme� L:Ip, But are n>Ini:_dy ft.V17 . rya ao sm m'xmFan'N3mRe cpcyb.l2!a ReL Yw d'Y9b1
•'at, 1]3gdNT llnreeG eanr�prpu'u; bV5Aa0WNW »,i!r'odistq. See V"t enlc;cp ohr".'Q.
fa'ar.
Wtna M231% rorr, W9'Pr•. t0.'a15
10
J
TABS -
Experience, Background & References
DESCRdPTION OF TEAM, ORGANIZATION, STRUCTURE & PHILOSOPHY
Freebee's an innovative and proven transportation company that has been servicing South Florida
municipalities since 2012. Freebee specializes in on -demand first and last mile solutions, including
point-to-point transportation via 100% electric, low speed vehicles. The company has expertise
in helping local partners meet and exceed their goals/objectives both from a transportation and
economic development standpoint. Freebee's range of activities include transportation planning,
technology development, design, turn -key execution, marketing/outreach, sponsorship/advertising
sales, operations management, data analysis, customer service, fleet maintenance management, and
economic development.
Freebee works hand in hand with municipalities of all sizes to understand their community challenges,
in order to provide robust, customized solutions to help tackle these issues. The success of our
transportation platform has allowed the communities where we operate to flourish both from an
economic and transit standpoint. With the entire organization focused on innovation and creating
a first-class customer experience, Freebee has proven to be the future of public transportation. Our
service is fully customizable, aimed at meeting the goals and objectives each community is looking to
achieve. Understanding that every community is completely different in makeup, we've been able to
adapt our system to meet each community's unique needs. Our expertise providing similar services in
14 communities throughout South Florida makes Freebee uniquely qualified to understand the needs of
Delray Beach and how to best deliver an impactful solution.
In addition to the value of our transportation system, Freebee works closely with local businesses within
each of our service areas, in order to provide maximum benefit and exposure to their locations and
each community as a whole. Once Freebee becomes a community partner, we immediately develop
relationships with businesses and community organizations, to help promote them through our
mobility platform. In turn, the local businesses promote the use of the Freebee service as a means of
transportation for customers to visit their business without the use of a personal vehicle. Embedding
the Freeoee system into each community helps drive our market penetration from inception. Freebee's
team of n-house marketers, designers, and technicians create impactful marketing materials and
campaigns to continually promote the service, removing the burden off of local businesses and the CRA
itself.
Our organization is experienced not only in driving performance, but also in successfully managing
and executing assignments. Freebee's staff of talented individuals will be instrumental in delivering
a consistent, high-level of performance for the Delray Beach CRA. Our drivers, whom also serve as
city ambassadors, are extensively. screened and trained on our core philosophies, which focus around
innovation, accountability, and maintaining a strong personable connection with our passengers and
with our community. Drivers are supervised by Team Leaders, who report daily to a designated Service
Area Performance Manager. Our Performance Managers monitor performance daily, both on the ground
and through a live data dashboard that tracks every detail of quantifiable data, including usage, pick-
ups and drop-offs, wait times, and customer service responses generated through the 'Ride Freebee'
mobile app.
Freebee has established a senior management team that possesses extensive transportation industry
experience in turnkey execution and technology development. Our management staff's commitment to
excellence and continual improvement, as well as their deep understanding of our clients' needs have
been key factors in separating our quality of service from that of our competitors. We currently have 55
full-time employees and 5 part-time employees, all of whom are committed to the mission of providing
safe, fun and reliable, eco-friendly transportation.
TAB 5-
Experience, Background & References
QUALIFICATIONS & EXPERIENCE: CURRENT PROJECTS
Currently, Freebee operates a 50+ vehicle fleet, providing both on -demand and fixed -route
services throughout Miami -Dade County, Broward County, and Monroe County.
Freebee utilizes a proprietary ridership maximization system that combines a variety of
marketing and operational strategies, proven to increase ridership in every service area we
operate in. With a culture focused on creating first-class experiences for our passengers,
Freebee has been successful in driving market penetration from inception, and has consistently
grown each market in terms of popularity and overall ridership.
i
CY 1
12
TAB 5-
Experience, Background & References
QUALIFICATIONS & EXPERIENCE: CURRENT PROJECTS cont.
Below are examples of communities we work, their size and character, service dates, and
specifics on each program:
CURRENT COVERAGE AREA
u .07
Miramar
l�a'ml Par• ex
MIAMI
LAKES
0
0
CPembroke
J West Pao Pa,k Ha1WiMak
Beach
MriorM
Hale P4Kk Slatlum ( 1
d
Nodand
m
Gotlen Bea:'+
mo Esales
Ar. .venlvra
Olus
Miami
6—:) Gardens
ED
rp
�a Pah
GoM Glories
0" lPdua
Amelu
EaMml Park
2
H,akah Q 3
Garden.
1 Medkq
Hialeah
laakeh Park � �'
wnha 6 (:esrno
to
S
MOISm�nns
Sunny
Isles Beath
Nmlh Mmmi
Bean
OW. Wver
J
Shia PNk
Q
^
(� C3
HaukW Park
Wnr, M,aml
WesMew Blstayrie Park
P�oenoai .-. F-1
f 1'U• r i, , /'Ir Lf\i , fqr r C
NW r In, s� -ramr
1'Ir
- 1'Ir r
wIF
teeeWtrsl=ow
C"
ne Key
Dal Ha,xw
S 'Itd'
ate
aye -gym
13
0
TAB 5-
Experience, Background & References
Project: City of Coral Gables
Size & Character: The city has a population of 50,000. For this project, we are contracted to serve
a two square mile geographical area, primarily the Downtown/Miracle Mile business and residential
district.
Dates: June 2017 - Present
*Program Expansion February 2019 (Added more vehicles and larger service area)
"Freebee in the Gables"; On -demand, door-to-door first and last mile transit operating within
Downtown Coral Gables. The fleet operates 7 days a week from 10am-10pm within about 2 square
miles from the center of Miracle Mile, and a connection to the Douglass Station Metrorail. The service
is extremely popular with all of the residents, workers, and visitors in the area. Freebee has turned
Downtown Coral Gables into a community where you can go without needing a personal vehicle. This
service is funded by the City of Coral Gables, FDOT, Miami TPO, and portion of the cost subsidized
through advertising. The Ride Freebee mobile app is used along with a call -in number for those without
smartphones.
Project: Village of Key Biscayne
Size & Character: Barrier Island with a population of 13,000 residents. Predominantly condos and
single family homes with a central community/recreation district.t
Dates: Dec 2017 - Present
"Freebee on the Key"; On -demand door-to-door first and last mile transit operating throughout the
entire Village of Key Biscayne. Freebee operates 7 days a week; Sam - 8pm Sunday - Thursday, 8am -
10pm Friday, and 10am - 10pm Saturday. The Freebee service has been a huge success on Key Biscayne
in helping keep cars off the road, reducing congestion, and easing parking issues. Utilizes the Ride
Freebee mobile app along with call -in number for individuals without smartphones. Funded by Village
of Key Biscayne and subsidized through advertising.
"Freebee KB Loop"; Fixed -Route transit system operating a 15-stop loop around Key Biscayne's
Crandon Boulevard and Harbour Drive. With 2 vehicles on the loop, headway is kept to under 15
minutes. Funded through Village of Key Biscayne using PTP CITT funds.
UM evuu,
DOUGLAS
s
i
yw,nf,C
CORAL GROVES
Bv,An4
Gsf Cwm Q
COAL GappS M
f
C
SILVERRE
ESTAT ES
Sny RIcu,n=
V Yb, Pw
_
SOUTHEAST
GABLESUsM
E'1
COUNTRY
CDC
CLUB SECTION.
GO 9,C
Coral Gables
Key Biscayne
14
TAB 5-
Experience, Background & References
Project: Coconut Grove
Size and Character: Population approximately 20,000. Program operates the entire neighborhood
of Coconut Grove, shuttling residents and tourists to local shops and restaurants connecting the
community to the core business district.
Dates: Feb 2018 - Present
*Program Expansion July 2018 (Added an additional vehicle are larger service area)
"Freebee in the Grove"; On -demand door-to-door first and last mile transit operating throughout
Coconut Grove. We operate 7 days a week, llam - 8pm Sunday - Wednesday, and llam-llpm Thursday
- Saturday. The Freebee service was brought in to Coconut Grove to help provide door-to-door
transpor-ation within its business entertainment district. Utilizes the Ride Freebee mobile app along
with call -in number for individuals without smartphones. Funded by Coconut Grove BID and subsidized
through advertising.
Project: Town of Miami Lakes
Size and Character: Population of 30,818. Small, planned community with a thriving business district
and nearby residential areas.
Dates: Jan 2018 - Present
*Expansion February 2019 (Adding more vehicles and service hours)
"Freebee in the Lakes"; On -demand door-to-door first and last mile transit operating throughout the
entire -,-Iwn of Miami Lakes. We operate 6 days a week, from 8am - 3pm Monday- Friday, and 10:00am-
12:30am on Sunday. The Freebee services 95% residents within this territory and is very popular with
the seniors (60+). Utilizes the Ride Freebee mobile app along with call -in number for individuals
without 3martphones. Funded by Town of Miami Lakes and subsidized through advertising.
UTHEAET
3AR1 ES
�� t l'UCU •i�t
na„0 ❑'
OLONUI
]OCUN T Gf OYC
GPGYE v H
(ENTE
BEN GATE P.a h m.
`s RamM.rp
Natcm'
vexm
IdncJl +
1
Coconut Grove
r� Pr � .� • Nm uil..
,yt� SIMiE GOH Err.rn«
t <¢un
C '.J,1am111YFE 9
{
i
+
a -
E�pUO G:
un rn�n.n. mph r«n. m.� bmu mne
Town of Miami Lakes
15
1V
TAB 5-
Experience, Background & References
Project: Village of Pinecrest
Size and Character: Population of 18,223. Affluent suburban village that is 100% residential.
Dates: Jan 2019 - Present
"Pinecrest Freebee"; On -demand door-to-door first and last mile transit operating throughout the
entire Village of Pinecrest. We operate 6 days a week, from 7am - 7pm Monday- Friday, and 10:00am-
10:00pm on Saturday. The Freebee services 100% residents and workers within this territory and acts
as a first/last mile feeder system to mass transit. Freebee helps connect residents and workers to the
two metro rail stations and South Dade busway. Utilizes the Ride Freebee mobile app along with call -in
number for individuals without smartphones. Funded by Village of Pinecrest, FDOT, Miami TPO, CITT,
and subsidized through advertising.
Project: Islamorada, Village of Islands
Size and Character: Population of 6,544. Small chain of islands located in the Florida keys. Islamorada
is a tourism -oriented community consisting of 4 islands.
Dates: Nov 2018 - Present
"Freebee Islamorada"; On -demand door-to-door first and last mile transit operating throughout the
the island of Upper Matecombe in the Village of Islamorada. We operate 4 days a week, from 4pm -
12am Thursday -Friday, 12:OOpm-12:OOam on Saturday, and llam-8pm on Sunday. Islamorada has issues
with traffic congestion, parking utilization, and drunk driving. Freebee has been a major solution in
solving each of them. Utilizes the Ride Freebee mobile app along with call -in number for individuals
without smartphones. Funded by Village of Islamorada and subsidized through advertising.
Map Satellite te
„
i
oca,m
,dall
Pr,
la�lm,ammeldp<,y
+
Com,y
Go gl¢
Village of Pinecrest
Map
Shell K
Go gle
Village of Islamorada
16
TAB 5-
Experience, Background & References
Project: City of Miami Beach
Size and Character: Primarily servicing South Beach with a population of 39,000,
transporting residents and visitors to entertainment areas.
Dates: 2012 - Present
On -demand door-to-door first and last mile transit operating on Miami Beach from 1st - 44th
st, from the bay to the ocean, including the Venetian Islands. We operate 7 days a week,
12pm - 12am Monday - Wednesday, and 12pm - 2am Thursday - Sunday. Utilizes the Ride
Freebee mobile app. Funded 100% through advertising revenue.
Project: Mainland; Downtown, Brickell, Wynwood, Midtown, Design District
Size and Character: Approximate population in these areas is 110,000, consisting primarily
of business districts with large residential (condo and apartment) dwellers. High traffic area
which benefits greatly from reduced car traffic due to our service.
Dates: 2014 - Present
On -demand door-to-door first and last mile transit operating on from the edge of Brickell, next
to Rickenbacker Causeway, through Downtown, Wynwood, Edgewater, Midtown, and ending
in Design District. We operate 7 days a week, 11am- llpm Sunday - Thursday, and llam - 2am
Friday and Saturday. Utilizes Ride Freebee mobile app along with call -in number for individuals
withoi,t smartphones. Funded 100% through advertising revenue.
tQ
Go g.
4
ptpc6C C
3ReSVt•Fe
3 MIOmi B
w,.
S u'Jiv p
Luu uu
90S
io.R iw:e Fa'
Miami Beach
f
4p ymlV
=J 00
I fP[' F11f 1Y6
M gT
...: Ll � iC8 �Jlk
.�-<rev eh voe, Fran
OJuyle ulaY � �� ,
Miami (Mainland)
17
1<
TAB 5-
Experience, Background & References
Project: Hallandale Beachwalk Resort
Size and Character: This is a 700-room resort where we provide transportation
to resort guests
Dates: 2014 - Present
Fixed -route shuttle service between Hallandale Beachwalk Resort parking garage and the
beach. Service is provided 7 days a week from 8am-6pm and funded by Beachwalk resort.
IRf
TAB 5-
Experience, Background & References
KEY PERSONNEL
Freebee is a fully staffed, professional organization with 55 full-time and 5 part-time employees. We believe this
structure of maintaining an in-house team to perform all of the important operational roles vital to this operation
is important in program execution and to recruit and retain qualified, committed team members. Freebee's staff
works in fluid conjunction with each other to consistently provide the highest level of service. We will not be using
any subcontractors for this project.
Jason A. Spiegel is the Co -Founder and Managing Partner for Freebee. He is in charge of identifying, directing
and developing the implementation of the firm's business strategy, leading the management team, maintaining
budgets and liaising with officials of government departments and regulatory bodies. Jason graduated from the
University of Miami with a degree in Business Management and has held numerous leadership positions over the
years. He is currently a nominee for the 2079 Complete Streets Champion Award.
Kris Kimball is the Co -Founder and Managing Partner for Freebee. Mr. Kimball currently runs the day to
day operations for Freebee Miami and will oversee the Territory Performance Manager along with the Fleet
Maintenarce Manager for Freebee Delray Beach. Kris graduated from the University of Miami with a degree in
Business Management and was walk-on football player for the Hurricanes. Kris works continuously to improve and
scale operations.
Vincent Tuscano is the Chief Technology Officer for Freebee. Vincent leads all of our programming, technological
architecture, design/development, and product support of the Ride Freebee mobile app. Prior to joining Freebee,
Vincent served as Director of Technology for Code and Theory, an award -winning interactive agency focused
on creating comprehensive media and interactive experiences. In this role, he led, architected, programmed
and executed several world -class websites and mobile apps including the new Vogue.com, the Daily Beast, the
Mashable iPad app, A&E TV and so much more.
Matt Friedmann joined Freebee full time in April of 2013 and has played a key role in developing the company
across the South Florida markets. Matt is in charge of business development and revenue management
throughout our operation. Prior to joining Freebee, Matt held a leadership role at Royal Caribbean Cruise Lines,
where he was a Commodity Manager; overseeing a $100 million budget for ships positioned in different regions
of the world. Prior to Royal Caribbean, Matt worked for Goldman Sachs in New York. Matt graduated from the
University of Miami with a major in International Finance and Marketing.
John Janusz is the Director of Economic Development for Freebee. John is responsible for establishing and
communicating the daily, weekly, and monthly plan to exceed our company goals pertaining to the Economic
Development and connecting with our communities. Prior to joining Freebee, John was the Chief Concierge for
Waldorf Astoria New York. In this role, John oversaw a concierge staff that serviced 1400+ luxury guest rooms. He
has been able to apply his diverse skill set and many of his past experiences to his roles at Freebee and continues
to find inrovative ways to create first-class experiences for our passengers and clients.
Josh Del Sol is the Director of Fleet Maintenance. Josh provides safety leadership for the vehicles maintenance
department, including the personnel and the equipment. This includes auditing of maintenance work practices
and identification of methods to improve safety, compliance and reliability of the fleet. Josh has over 7 years of
hands on experience working with Global Electric Motors (GEM) vehicles and has established himself to be an
expert in is field. Josh is responsible to ensure the necessary technical training is provided for the vehicle use his
knowledge and management background to help execute a successful shuttle system for the Delray Beach area.
19
IY
TAB 5-
Experience, Background & References
AWARDS & RECOGNITIONS
Freebee is proud to be recognized by some of the most important and influential people and
organizations in South Florida
2019 Tri-County Safe Streets Champion Nominee
Freebee, as well as founder, Jason Spiegel, are nominated for the Complete Streets Community
Award and Complete Streets Champion Award, respectively. These awards honor companies
and individuals who have been exception leaders in advancing Complete Streets in
Miami -Dade, Broward and Palm Beach. Awards will be announced at the Summit in Miami on
February 25th.
2017 Miami -Dade County and City of Miami Key Recipient
Award given to organizations who are adding jobs and investment in our community. Over the
last 3 years, Freebee has created over 30 jobs and invested over 1.5 Million Dollars into
Miami -Dade County.
2016 Beacon Award Winner - Most Innovative Business
The Beacon Awards are annually bestowed to Miami -Dade County businesses who have led the
way in providing the leadership to grow their industry.
2015 Community Development Block Grant (CDBG) Recipient
Freebee was awarded $175,000 for economic development through the CDBG program for the
creation of 20 new jobs. The funds are designed to support projects that generate economic
development opportunities within Miami -Dade County. The projects are
integrated in long range community strategies and leverage public private partnerships to
revitalize areas of Miami Dade County,
Beefree LLC (Freebee) does not have lawsuits pending or any judgements within the last five
years, which are connected to the firm, the staff or any part of the organization.
20
w
TAB 6 -
Proposed Program Service Package
In order to accomplish the goals and objectives that have been set out by the Delray Beach
CRA, Freebee recommends the implementation of a FREE on -demand, point-to-point service
utilizing five (5) vehicles. Our approach provides on -demand pickup and drop-off within the
defined geofenced area of Delray Beach, with points originating or culminating exclusively
within this area. Our vehicles are 100% electric, zero -emission vehicles that can run 70 miles on
a single charge.
The minimum initial agreement will be a one year pilot.
-DELRAY
MAIN AREA
■- DOWNTOWN
DELRAY
fTWK
WPM
21
TAB 6-
Proposed
Program Service Package
APPROACH & STRATEGY
The 'Ride Freebee' mobile app technology will be fully customized for the Delray CRA, built
to service the Delray Beach territory with point to point transportation. This defined service
area will be geofenced within the 'Ride Freebee' mobile app so that consumers are only able
to request on -demand, door-to-door electric transportation within the designated boundaries.
There are three ways to catch a Freebee ride; on -demand capability with the 'Ride Freebee'
mobile app giving anyone with a smartphone the ability to request a ride through the app and
be picked up and dropped off within the designated Delray Beach perimeters, calling a toll -free
number, or 'Flagging' a vehicle down if you see it passing by.
This on -demand service will help reduce car traffic in the downtown core, by allowing residents
and visitors to visit places of business without ever having to use a personal vehicle - which
also increases the availability of parking in the Downtown core. Additionally, by providing
convenient maneuverability at no cost, riders will not waste time looking for parking and will
have more money in their pocket for shopping at local venues.
The 'Ride Freebee' app is very easy to use. If a passenger is needing to travel to a location
in the overall service area, they are able to request a ride with a click of a button, which will
connect them to the closest driver, who will deliver them to their final destination. Pending if
the current trolley system stays in place, passengers can also click the "Roundabout" trolley
tracker on the bottom of the 'Ride Freebee" app to see live positioning of the vehicles for easy
connections to the Tri-Rail.
Freebee's platform also promotes opportunity to spur economic development as our service
provides for door-to-door transportation to the footstep of local businesses. We partner with
all the local businesses and provide them FREE advertising through the 'Ride Freebee' mobile
app. They all offer our riders exclusive deals and discounts on the platform, which in turn, helps
to physically drive traffic back to their locations. This promotion is free to all local businesses,
and communicated that it is provided courtesy of the Delray Beach CRA.
In order to work within the Delray Beach CRA's budget constraint, Freebee will sell vehicle
advertising sponsorship to the business community to help subsidize a large portion of the
program. Based on Freebee's longstanding expertise in selling advertising, we are confident
that Freebee will be able to generate enough advertising revenue to provide revenue sharing
with the CRA in order to help defray program costs - while promoting local businesses.
22
TAB 6-
Proposed Program Service Package
Aside from the transportation benefit, Freebee will positively impact the local economy as
businesses will see a greater number of visitors. The added value that Freebee delivers in
each community with the way it connects people together with the local merchants and
executes community engagement has many benefits that other similar companies are not
built to deliver. Our service will have the added benefit of increasing the attractiveness of
Delray Beach for businesses looking to re -locate here by providing a transit alternative that will
connect to. By providing a safe and reliable service, employers will be more apt to invest in a
downtown where their employees don't have to spend extra time in their car, are late due to
the unreliability of regular transit options, or need to spend an inordinate amount on parking.
Our innovative program has already been tested and proven in 14 South Florida communities
and can be a boom to the Delray Beach economy.
In order to provide a convenient and reliable service necessary to cover the overall geofenced
area, Freebee strongly recommends beginning operation with a total of five vehicles. Based
on our experience in similar setting, we are proposing five vehicles that will run during peak
times. These vehicles will be operational from 11am - 9pm Sunday to Wednesday, and 11am -
11pm Thursday to Saturday, adjusting as needed to ensure no greater than a 10 minute wait
during non -peak hours, and a 10-15 minute wait during peak -hours when a vehicle is requested.
Data from all trips, such as hour by hour demand, pick up and drop off locations, and customer
satisfaction will be monitored to ensure effectiveness.
If and when Freebee is awarded the contract, we would immediately lease warehouse or
garage space where vehicles can be stored and charged when not in use. Our team has
successfully done this within each of our operation areas. Additionally, this space can serve as
an on -site maintenance location for vehicle issues that need to be fixed. If the vehicle needs
to have major repairs done, it will be brought down to our main maintenance facility in Miami
while another vehicle is used as an immediate replacement. We maintain an inventory of
vehicle parts - brakes, motors, tires, bearings, etc. - so that there is very little down -time on
our vehicles. Our relationship with Polaris (vehicle manufacturer) allows us the unique ability
to have major maintenance issues resolved the same day. Without this type of relationship,
vehicles could be out of service for more than a week.
Freebee's service in Delray Beach is designed to provide a seamless complement to other
transit services in the City. Once operational, the service will significantly reduce downtown
traffic, particularly for short trips of a few blocks, but additionally from riders coming to the
downtown from the residential areas that will opt to leave their car at home. This service will
also eliminate the time wasted looking for parking; although parking in general will be more
prevalent thanks to the elimination of cars on the road. Also, since every ride is free, riders will
be tempted to visit several locations throughout the day, without ever getting in their car. The
connection to the City's other transit options, including fixed -route services, will help promote
all services - highlighting transit over traffic.
23
,U
TAB 6-
Proposed Program Service Package
IMPLEMENTATION TIMELINE
DAY 1
Begins at contract execution
WEEK 1-4
Vehicle Procurement: Purchase of brand new electric vehicles for Delray Beach territory
(6 week lead time on delivery)
Technology Buildout for Delray Beach: App development for Delray Beach geographical area
(4-6 week lead time on finalized build)
Sponsorship Sales: Sales team begins educating local organizations on sponsorship
opportunities (Sponsorship sales will be completed before launch)
Driver Hiring: Recruitment and interviewing begins with potential candidates for the Delray
Beach operation (2-3 weeks)
WEEK 4-8
Driver Selection: Analysis and selection of drivers (1 Week)
Driver Training: Customer Service, Safety, Driving, and Technical Skill training
Vehicle Buildout: After the vehicles are delivered, they go through a process of customization
adding additional experiential features. (2 week process)
Delray Ambassador Training: City of Delray Beach in-house education with CRA Staff
for Drivers
Local Business Partnerships: Freebee's economic development team goes out and signs up all
of the local businesses for FREE onto the Ride Freebee mobile app
Vehicle & Collateral Design: Design of all marketing, promotional, and vehicle design
Press Release & Community Outreach: Implementation and execution of pre -launch
community outreach strategy
LAUNCH
If Freebee is awarded this contract, we would follow the process we have used many times
before, implementing similar services in South Florida municipalities. While the timeline
below is an approximation, it is a conservative estimate of the time it will take us to become
operational, although we expect to be active sooner. Overall, we could launch this
program in 8-12 weeks.
24
,�
TAB 6-
Proposed Program Service Package
ORGANIZATIONAL CHART
Freebee prides itself on its innovative and professional management team that works with each
client to dentify their particular needs. For the City of Delray Beach, Freebee will assign a Territory
Performance Manager that works closely with the CRA to determine specific goals and performance
metrics. The Territory Performance Manager will be responsible for driving consistent performance on
a day to day basis and will provide weekly and/ or monthly reports to the Delray Beach CRA. Freebee
has state of the art data capture capabilities and will build out a custom data tracking dashboard for
the CRA that can be tracked live. Based on constant analysis of the data, we are able to adjust our
operatiors to continuously maximize efficiencies.
Another important aspect to our service are our drivers who double as Community Ambassadors for
the Delray Beach CRA and are all W2 employees of Freebee. These ambassadors are trained on Delray
Beach's history, messaging, and events; and are expected to provide the highest level of customer
service when representing the city. Our driver Ambassadors are a rolling information desk on wheels
providing consumers with recommendations and information on what to do and where to go within the
area. All drivers will be fully bilingual, English and Spanish. A Creole speaking driver will be added if the
CRA believes it is necessary.
Freebee is a fully staffed, professional organization with 55 full-time and 5 part-time employees. We
believe this structure of maintaining an in-house team to perform all of the important operational roles
vital to this operation is important in program execution and to recruit and retain qualified, committed
team members. Freebee is structured in a way where every division within the company is working
together in unison helping to deliver a first-class experience for our passengers and communities.
We will not be using any subcontractors for this project.
Below, please see our organizational chart for this project:
25
Lw
TAB 6-
Proposed Program Service Package
DRIVER RECRUITMENT, SCREENING & HIRING PROCEDURES
Freebee takes its hiring processes and procedures very seriously, as our employed drivers are
not only the face of our growing company, but most importantly, they are responsible for the
safety and well-being of the general public. Many of the guidelines that we follow in our hiring
process are guidelines directly handed down from our insurance provider, which we have built
upon to exceed expectations as far as safety and customer service are concerned. Above
all else, meeting our insurance requirements from a risk management standpoint is our first
priority, but in order to hire our ideal staff, Freebee sets the bar very high in terms of customer
service, multitasking, and being able to handle emergencies while out on the road. Freebee
fully complies with both Equal Employment Opportunity & Americans with Disabilities Act,
while also being cognizant of selecting applicants for hire based on their ability to perform the
tasks necessary to safely and effectively perform the job.
In order to quality as a brand ambassador, Freebee drivers must be at least twenty-one years
of age with at least two years of driving history in the United States, and a valid Florida Driver's
License. Every candidate must submit their most recent Motor Vehicle Report (MVR), which is
reviewed for any traffic violations, moving violations or DUI's. Freebee will not move forward
with any candidates with two or more moving violations in the past five years, nor will they
move forward with any candidate with a history of DUI or reckless driving. The Motor Vehicle
Report is reviewed by both the Freebee hiring staff as well as our insurance carrier who
ultimately has the final say in who is approved and who is not. The process we follow is in line
with the Department of Homeland Security's employment practices which 1) strengthen the
collaboration between hiring managers and HR specialists, 2)improve strategic recruitment
for an diverse and well qualified workforce, and 3) consistently evaluation our assessment
strategies.
Candidates are phone interviewed prior to submitting their MVR and are asked a series
of 20+ questions that help the Freebee staff understand whether or not each candidate
has the ability to grasp the overall expectations of the position, as well as their ability to
communicate effectively, and self -manage when necessary. One of the first questions we ask
is if the candidate is bilingual (English and Spanish), since it is a requirement in most of our
municipalities. While English and Spanish are required, French or Creole is also preferred. If
the candidate shows that they are capable of the above, they are then invited to a series of
in -person interviews at the Freebee Headquarters. During the in -person interviews, Freebee
management looks for personality, enthusiasm, body language as well as the ability to
demonstrate that they are capable of navigating their way through a multi -faceted emergency
scenario.
After a series of three separate in -person interviews, only a unanimous approval rating from all
three hiring managers warrants an applicant moving forward in the hiring process. At
that point, approved candidates are instructed to begin filling out the necessary paperwork
to allow them to begin training with the company. Approved applicants fill out their non-
disclosure agreement, background check form, and drug screening application. While training
is being scheduled, Freebee legal runs a thorough background check on each applicant, and
each applicant is instructed to take a pre -hire drug screening with Freebee's reputable drug
screening vendor. Before an applicant can begin training with Freebee, they must pass their
drug screening, as well as their background check.
Freebee provides and requires training for all hired applicants before they are scheduled to
transport pedestrian passengers. Training consists of a minimum of one four-hour classroom
training session, four five -hour driving training sessions. Successful completion of training
requires the approval of at least two supervisors, as well as passing both a written test and a
driving test. Applicants selected for hire that are unable to successfully complete training are
immediately removed from the hiring process.
26
Al
TAB 6 -
Proposed Program Service Package
PROPOSED FLEET
Freebee is prepared to invest up to $300,000 to purchase five (5) all new 100% electric
vehicles for the Delray Beach point-to-point transportation services.
The vehicle model used for this transportation solution is the Polaris GEM e6 model. Unlike
current vehicles in operation in Delray Beach, these vehicles come with full hard doors and
roll up windows in order to operate in rainy conditions. Even during rain events, passengers
stay dry and drivers continue providing the service. Each vehicle will be equipped with lithium
ion batteries that will provide 70 miles to the charge and a level 2 charger for fast charging
capabilities. We leverage our proprietary trade secrets learned through problem solving to
further increase the daily range and total lifespan of the vehicles. Freebee has developed the
most efficient ways to operate, rotate and recharge the vehicles in order to maximize
battery longevity.
At all times of operation we will have 1 vehicle that is ADA accessible so anyone needing
wheelchair accessibility is still able to use the service. Freebee's in house product development
team was able to conceptualize and produce the first of its kind ADA-accessible GEM car with
doors that can convert from a 6-seater, to a 3-seater plus wheelchair. In either case, our drivers
are trained to assist elderly or disabled passengers as necessary to ensure entrance and exit of
the vehicle is smooth and comfortable.
27
TAB 6-
Proposed Program Service Package
METHODS FOR REQUESTING RIDES
The Ride Freebee mobile app is a cutting -edge technology that has been fully operational
since 2015. The Ride Freebee app is available in both the Apple Store and Google Play Store,
for both iPhones and Android devices, and is accessible to anyone with either device. Four
clicks of a button later, a rider can be connected with a driver instantly, without the need for a
dispatch. (See Page XXX for technology demonstration).
Additionally, users without a smartphone will be able to request a ride by calling into a toll -free
number or by 'Flagging' a vehicle down if they see one passing by.
28
4J
TAB 6-
Proposed Program Service Package
STRATEGY TO HANDLE FLUCTUATING DEMANDS
With the ability to track both live data and data over time, we are able to manipulate
the scheduling to ensure maximum vehicles on the road during peak times, and minimal
vehicles on the road during non peak time. This maximizes ridership and the use of driver
resources during the fluctuating demands. Freebee's assigned Territory Performance Manager
constantly analyzes the data in order to adapt to the changing demands and uses the data to
continuously drive performance.
A"9 Driver Rating Avg User Age
4.86 f38.19
Tceal App Requests Total Passengers
19850 29K
33134-New App Users 33134-Total App Users 33134-Total Completed Rides
3594 3882 10342
%App Response Rate
Total AppRequ..
#Men Driven #Female Driven Selemed Rides
11696 17767
'o cal Completed Rides Average - Total Time From'User Rice pqumt' to 5 Iocetl by Dower
15529 1.31
Tc-al App Rises
Average - Total Time irom'User Rde Request- to Tidup-
7.60
13740
Date Range
Tc*al Flag DownRides
l00 date
1789
6212017 1/282018
m
33K
13.
iK
- IBK
- 1.M 'eslA0 l ]I(
n t 9K
0DK 0 OM
0 10 fl 12 13 11 15 I6 Il 16 19 N 21 a ]3
Ride Requested Per Hour(Saturday)
m xT M
at] 3g4 os
117 m ro
lA 48
t5!
w' 61
a 1 �
Dale Range
6RT/2017 IM912016
I--i
% Completed App Requests
Total AppRequcst
Completed Ride.
% Actual Completed App Requests
AttoalAppRequ...
Completed Rider
Ride Requested Per Hour
19650
t6345
19850
13740
15511
13710
MAk
SN
1. IAK 1.IK 1IK
p 1]If Q(
M
0A,( 011(
0 1011 li 13 14 15 16 11 16 19 M 31 a 33
Hour(Sunday)
ns 1w 1� 1>z
143 1/ 11
n
145
0 11 13 13 14 15 16 17 ID 19 M 31 U 33
29
GY
TAB 6-
Proposed Program Service Package
CUSTOMER SERVICE POLICIES, PROCEDURES, TRAINING & RELATED DETAILS TO ENSURE
HIGH LEVEL OF CUSTOMER SERVICE
As mentioned previously, our drivers are meticulously screened to ensure we are hiring only
personable, articulate and friendly individuals to represent Freebee - and by extension the
Delray Beach CRA. Before drivers can get on the road they are trained on delivering excellent
customer service to riders. This includes proper greetings and goodbyes to passengers, making
conversation as necessary to promote events or activities in the area, and proper grooming
and attire. Our success in other cities begins with the driver that is considered an additional
ambassador for that municipality and therefore needs to always be courteous and professional.
After an extensive training with Freebee staff, drivers must pass both a written test and driving
test before they are approved to begin driving on their own. After learning about Freebee's
history, mission statements, company culture, charging procedures, car prep and maintenance
procedures and customer service training, trainees are also scheduled for several ride-alongs
with other drivers as well as ride-alongs with Freebee training staff to ensure that they are able
to complete every job duty covered in training. In their very first shift, a manager will ride along
with each new staff member, and their performance is tracked and monitored closely from a
back -end central monitoring system, as well as on site between scheduled breaks. Training
and coaching of all staff members is continuous throughout each staff member's career as a
driver with Freebee. There are mandatory trainings scheduled throughout the year to ensure
that Freebee staff stays connected and active in the training process to give everyone the
opportunity to grow, learn and implement new techniques that will make each ride that much
better, and make every day at work a better one than the day before. Our goal is to continually
enhance and improve the performance of our staff, and the experience of our passengers. This
approach has allowed Freebee's reputation to flourish, which has directly correlated to the
growth and expansion of the company over the past six years.
Freebee strives to always gain 100% effort and high performance out of all of its employees.
The accountability of our staff plays an important role in the high level of execution our
organization exhibits. All of our departments receive ongoing technical training regarding
acceptable performance and are fully aware that the failure to perform is unacceptable to
the company. Both quality control and quality assurance are addressed through performance
metrics that are measured and analyzed each day. The tracking of these performance metrics
help obtain high performance from our staff and drive accountability.
30
LJ
TAB 6-
Proposed Program Service Package
Freebee drivers are given guidelines to live by while they are out on the road, starting with
how to communicate with each guest while safely pulled over, how to greet and educate each
guest in app chat, how to open and close their doors for their guests, how to introduce the
Freebee service and the presenting sponsor, followed by the distribution of any marketing
materials. As a catalyst for local economic development, Freebee drivers are known to be
personable and knowledgeable in what is going on in the surrounding area, acting as mobile
concierges for local businesses. Drivers improvise their conversational tone and messaging
with the goal of providing a pleasant experience for each guest, customized to each passenger
or combination of passengers when on a shared ride. While our goal is to provide an overall
positive experience for each guest, the Freebee staff is also prepared and trained on how to
deal with unruly passengers and other difficult situations.
31
�U
TAB 6-
Proposed Program Service Package
RESPONSIBILITIES OF PROPOSER
Freebee is a turnkey transportation service. Since 2012, we have worked with municipalities to
provide a reliable transit option that is fun, easy, and convenient for riders and that is simple for
the city. As such, we assume the responsibility for the service. City personnel are not needed
to help coordinate vehicles, drivers, and schedules or to coordinate with local businesses. Our
success is based on our ability to provide that service, from A to Z, for the city.
To ensure reliability of service, the Freebee maintenance plan is extremely complex, with
multiple levels of checks and balances to ensure that all vehicles are safe and operational. Our
seven -day -a -week maintenance staff performs preventative maintenance tasks weekly, and our
entire staff as a whole understands the importance of fleet maintenance. Not only do we want
our passengers and staff to be safe, but we also want the experience of our guests to be top-
notch. In order to achieve these goals, the entire Freebee staff knows that they need to stay
on top of maintenance issues as soon as they become known to ensure that there is little to no
downtime with our fleet.
RESPONSIBILITIES OF CITY
The Freebee work requires almost no work on the part of the city, aside from assigning a
point of contact that can work with our Territory Performance Manager to ensure constant
and productive communication. This Territory Performance Manager will work directly with
Freebee Principals to discuss any issues or adjustments that need to be made in the rollout
of services. In addition, Freebee will work with area businesses and organizations to promote
shops, events, and specials. The city does not have any responsibilities when it comes to these
relationships.
Freebee drivers can be trained to spread the word about any City of Delray Beach messaging,
events, etc. that the CRA chooses. The CRA can update us with new information or events as
often as they choose and our management team will make sure our drivers are well versed
in spreading these messages. We can also promote this messaging using the video monitor
in each of our Freebee vehicles to either play commercials or slideshows of still images. We can
hand out any marketing materials for community events and promote these events through our
social media channels as well.
32
L/
TAB 6-
Proposed Program Service Package
ADA SERVICES PROPOSED
Freebee has experience working in areas with a large elderly population that may need special
accommodations. Our drivers are trained to provide assistance getting in and out of vehicles if
necessary and we are committing to have at least one ADA accessible vehicle in operation at
any given time. This vehicle has been specially reconfigured in-house to work from 6 passenger
to 3 passenger and a wheelchair. When this option is configured, the additional seat is safely
attached to the back of the vehicle.
IDEAL/TARGET RIDER WAIT TIMES
Ideal wait time for riders will be under ten minutes during non -peak times, and 10-15 minutes
during peak times.
33
�ro
TAB 6-
Proposed Program Service Package
COMPLAINT PROCEDURE & COMPLAINT RESOLUTION PROCEDURE
Freebee prides itself on providing excellent customer service, as the entire team understands
that customer satisfaction is the key to continuous ridership and organic word-of-mouth
marketing. As a friendly neighborhood service, we strive to maintain an open dialogue with
our passengers, gathering feedback and maintaining transparency between users, drivers and
company management.
As the face of the company, our driving staff goes into every shift fully prepared to handle
minor in -person complaints. In many situations, they are able to talk through a customer
complaint while transporting passengers or after completing a ride while safely pulled over.
While the driving staff is trained to handle/troubleshoot certain complaints, they are always
in contact with upper management in case they need to expedite information up the chain of
command.
For more serious complaints, drivers will share passenger contact information directly with
Freebee management, and the passenger will receive a phone call or e-mail within 24 hours
from upper management to resolve the issue. If the driver or passenger is running short on
time, and they cannot go into detail, drivers are also trained to distribute Freebee business
cards with the instruction for the user to contact support@ridefreebee.com for immediate
assistance. This company e-mail address is printed on all company marketing materials
designed for distribution.
Freebee also provides app users the option to submit feedback at the end of each ride via the
'Ride Freebee' mobile app. All feedback is received digitally on the back -end and reviewed
daily. Matters that warrant a call -to -action or a manager response will be replied to within 24
hours. Just the same, users have the option to submit a Help Ticket through the 'Ride Freebee'
mobile app at any time, which outlines a series of questions for the user to fill out to detail
their complaint. This information is received in real time by the management team, and the
user can expect a response within 24 hours to begin reviewing the complaint with a customer
service representative.
Often times, complaints are received via social media, which is also monitored in real time.
Freebee maintains a 100% response rate on Facebook, averaging a 46 minute response time
for all incoming posts, ratings and direct messages. Some complaints can be handled directly
on the social media channels, while complaints requiring more attention are referred over to
support@ridefreebee.com. Freebee will never leave a complaint unaddressed or unresolved.
Our goal is to ensure that every complaint is handled with full transparency about open
investigations, data analysis, and any feedback from our staff, if necessary. Our team will always
take full responsibility for any less than satisfactory experiences, and we will never close out a
customer complaint without ensuring that the customer is satisfied with how we handled the
situation. Ultimately, every complaint is resolved with the expectation that our team will learn
from every complaint and that we will consistently improve our quality of service as a result.
34
TABS -
Proposed Program Service Package
PROPOSER'S ABILITY TO MAINTAIN & KEEP ALL EQUIPMENT USED TO PROVIDE PROPOSED
SERVICES OPERATIONAL
Freebee vehicle maintenance is one of most complex programs within the company, as
everyone in the organization knows that passenger/driver safety is of the utmost importance.
Freebee also takes its commitment to reliable and consistent transportation services very
seriously, with the overall goal of eliminating down -time altogether. With these goals in mind,
the Freebee maintenance and recovery plan is an elaborate process with many checks and
balances to ensure that everyone is always safe, and that there is minimal downtime to ensure
that our contractual duties are fulfilled. Freebee guarantees 24 hour turnaround to have a
vehicle in working condition back on the road to replace a vehicle that may have been in an
accident or is out of service due to a mechanical issue. This is made possible by maintaining
a fleet of spare vehicles, while also remaining efficient on the maintenance end, and working
diligently to fix the issue with the downed vehicle as soon as possible. There are essentially six
layers to the Freebee maintenance program to ensure success.
The first layer of the Freebee maintenance program is the on -site territory performance
management team, who are the first ones to come in every day, and the last ones to leave the
fleet at the end of the night, seven days a week. Their job is to stay in tune with outstanding
maintenance issues and be the liaison between drivers and maintenance staff to communicate
any issues that may affect the customer experience. Issues that affect customer safety in any
way are addressed and signed off on by the maintenance staff before the car is allowed back
on the road, and a spare/replacement vehicle is utilized in the event that any car is out of
service for an extended period of time.
The second layer of the Freebee maintenance program is the Freebee driver staff. Since the
drivers are with the cars the most, they are the first ones to report any new issues that occur
before or during their shift in each vehicle. Part of their sign -out procedure in the Freebee app
is to log any damages or concerns that they see or experience during pre -vehicle inspection.
These notes are visible on the backend Freebee app CMS system, which operations and
logistics managers review daily. Pre -shift checks include opening and closing each door,
checking the car for any noticeable damage, checking tire pressure, checking all mirrors,
checking headlights, brake lights, and tail lights, checking the car horn and hazard lights, and
checking all advertising panels. Once out on the road, drivers go about their normal driving
routine and if any maintenance issue occurs while on the road, they are trained to notify
management immediately and handle the maintenance issue appropriately.
The third layer of the Freebee in-house maintenance program is the Freebee maintenance staff.
They are staffed seven days a week, and on call whenever needed in an urgent situation. Their
goal is to fix every issue within their capability, as determined on their own accord or relayed
from drivers and management staff. Their first priority is to fix urgent items (issues that are
keeping cars off the road), followed by semi -urgent items (issues that are not safety -related,
but are still noticeable issues such as a tv monitor glitching, or an audio issue), and lastly, low
priority items, which are usually minor things that aren't noticeable to the common eye, and
are items that help maintain the longevity of Freebee's fleet.
.35
by
TAB 6-
Proposed Program Service Package
The fourth layer of the Freebee maintenance program is the Freebee backup maintenance
staff, which is contracted directly from a particular Polaris GEM dealer in South Florida. This
particular contact ensures that all parts and inventory are readily available to fix any issue
related to the type of vehicle that Freebee utilizes in its fleet. The strong local relationship with
Polaris also bypasses any sort of approval processes that may hold up or delay a maintenance
or warranty item. Because of Freebee's fleet size and loyalty to the Polaris brand, our
relationship with this dealer has granted Freebee special privileges that other customers do
not have, creating less down time for our vehicles, and the priority on all inventory
or backordered parts.
The fifth layer of the Freebee maintenance program is Freebee's direct relationship with upper
management within the Polaris manufacturing and engineering department. If there is an issue
of great heights, we are a phone call away from the direct source. This relationship that we
developed stems from our loyalty to the Polaris GEM brand, having purchased 52 vehicles in
the past five years, providing them with ridership and mechanical data, and testing out new
parts and upgraded equipment in each car.
The sixth and final layer of the Freebee maintenance program is Freebee's in-house production
team. Freebee's sister company, BeeFree Media is a full -service printing company, fully capable
of designing, printing and installing vehicle graphics and signage. Freebee and BeeFree Media
share the same workspace, allowing for same -day turnaround when it comes to vehicle wraps
and graphics. In the event that a vehicle is down for maintenance, Freebee is able to utilize one
of its spare vehicles and utilize the production arm to duplicate the same vehicle creative as
the vehicle that is out of service. This same -day turnaround is a very important aspect of the
business in terms of keeping cars on the road and eliminating vehicle/service down time.
If the demand of the service ends up being well beyond initial expectations, we feel as though
this is a good problem to have, because it means that people are thoroughly enjoying and
utilizing the service! With that being said, adding additional vehicles to the service agreement
seems like a logical next step, as has been the case in other municipalities we have worked with
in the past. Freebee will provide all the ridership and peak demand data to the Delray Beach
CRA and propose an expanded fleet size during peak hours only to start, as well as a plan to
potentially grow the fleet with the growing demand.
The benefit of working with Freebee is that with more vehicles, our advertising sales team
can produce more advertising revenue, further subsidizing the cost of the added vehicles, and
keeping the cost of the program below the initial budget.
36
JI
TAB 6-
Proposed
Program Service Package
ADVERTISING PLANS
Freebee has a full in-house creative, marketing, and video team; from designers to marketing
experts to videographers. These in-house resources have given Freebee the ability to create
a proprietary ridership outreach technique that has shown 100% success rate in continuously
increasing ridership within our operating zones. These are a few of the strategies we would
combine to market this new service in Delray Beach:
• Economic Development: Partnering with all local businesses and local organizations
• Press Releases
• Community Engagement: our team will spend weeks on the streets talking to people and
educating them on the new service
• Create vehicle markings on the outside of the vehicles for promotion of the service
• Design marketing collateral to hand out to all the passengers
• City Ambassador drivers who will continuously educate consumers about this new service
• Social Media advertising
• In-house video team that will create a short video about the service which
will be shared online
• Promotion of the service on our Freebee mobile app to our 100,000+ plus users
• Cross -promotion with local businesses
(D (D0
37
JL
TAB 6-
Proposed Program Service Package
HOW RIDE REQUESTS WILL BE PRIORITIZED AND DISPATCHED
Ride requests are received one of two ways: via the 'Ride Freebee' mobile app, or through the
designated ADA phone line. All ride requests are serviced on a first -come, first -served basis,
which is all tracked, time stamped and easily identifiable on the Freebee driver app.
For pooled rides (rides that are shared between multiple users), there is another layer to the
prioritization of ride requests, in the interest of maintaining operational and battery efficiency.
For pooled rides, in addition to factoring in wait time, drivers are also looking for ride requests
that are on the way to the first user's pick-up or drop-off destination, also keeping in mind
the total number of passengers between parties must be five or below. This allows for better
overall efficiency for each driver on the road, increasing ridership numbers and reducing any
downtime for charging the battery of a vehicle that would otherwise be traveling unnecessary
distances.
The Freebee pool system essentially places each vehicle on the road on its own route, all of
which are viewable on a shared map between all drivers on the road. The visual representation
on each Freebee driver app provides drivers with an easy guideline to which ride they should
select next, without having to put much thought into it. The map of the service area shows all
pick-up and drop-off locations so that it is easy for them to decide which ride request makes
the most sense to select next. All users are provided with a wait time estimate before they are
connected with their driver, and users who are being pooled are notified in advance of their
pick-up. This system is constantly evolving and has consistently improved the overall wait time
for passengers, while maximizing the number of rides given over the course of a day.
When a driver receives a phone call from a passenger requiring ADA assistance, they are able
to provide the passenger with an estimated time of arrival based on how many rides each
driver is currently engaged on. If another driver is available, the lead driver who is responding
to phone calls from ADA passengers or passengers without smart phones will dispatch the ride
to the available driver for immediate assistance. Ultimately, whoever is the most available at the
moment will respond to the passenger(s) calling in by phone.
.38
JJ
TAB 6-
Proposed
Program Service Package
MOBILE APP TECHNOLOGY DEMONSTRATION
Freebee possesses one of the most advanced app development teams in the country. With over 5 years
of technology development going into the Ride Freebee mobile app and over 110,000 current app
users, Freebee leads the way in cutting edge innovation. The advantages of having a team of in-house
developers has been instrumental in the execution around each of our municipal partners goals and
objectives. This has allowed us to be flexible when building new or improving specific features within
the mobile app, as our team continuously strives to always stay one step ahead.
The Ride Freebee mobile app is a cutting -edge technology that has been fully operational since 2015.
With over four and a half years of development invested into this particular
project to date, the Ride Freebee mobile application delivers a comprehensive experience
to seamlessly connect people in need of transportation with professional chauffeurs, making the
transportation process fun, quick and efficient. The design, look and feel of the app is
far and away the gold standard of any existing mobile apps in the ride -share industry, and the
functionality and backend data collection system is built out with the capability to track every piece of
data. The Ride Freebee app is available in both the Apple Store and Google Play Store, for both iPhones
and Android devices, and is accessible to anyone with either device. Four clicks of a button later, a
rider can be connected with a driver instantly, without the need for a dispatch. (See Page XXX for
technology demonstration). Our technology is very user friendly and can be used by anyone as young
as 8 or as old as 100+.
Let us walk you through a user's experience:
Upon downloading the Ride Freebee mobile app, each user is prompted to sign up with either an email
address or Facebook login. This data collected during the signup process can be extremely valuable in
the future, especially when factoring in the behavioral statistics of each rider and seeing how it matches
up with a particular criteria.
Once on the Freebee home dashboard, users have several options as to what they can do next. They
can either request a pickup, browse awesome local deals in the area, browse our recommended "Places
To Bee" for tips of great places to travel to locally, they can view or share photos and videos of other
users' experiences through "The Hive," or they can click the "Take Me Here" button, which is a direct link
to Freebee's daily or weekly "Place To Bee," prominently featured on the dashboard of the app.
The most popular button is the "Request a Pickup" button, which automatically pin points
a user's exact location on a google map. On that screen, users can view the parameters of Freebee's
services areas, and although they can move their drop pin to another location, it
is recommended to let the technology do the work for you and locate your current position
via GPS. Once a user's pickup location has been set, they can confirm by pressing the "Set Pickup
Location" button. The next screen essentially asks the user, "where are you going;' prompting the
user to erter a destination. Users can either enter the destination address manually, choose from their
favorites, choose from recent locations, or choose their destination through our categorized "Places To
Bee" sect on, which highlights Freebee's recommended "hot spots" within each territory, broken up into
popular categories, such as bars, restaurants, entertainment, shopping, deals, etc. The user can then
browse several participating establishments within each category, and hone in on each establishment,
viewing a photo carousel specific to each venue, their phone number, website and address. In some
cases, there may be a deal associated with a "place to bee;' which the user can also view before making
a decision as to where to go.
.39
JY
TAB 6-
Proposed Program Service Package
Once the user makes his/her mind up as to their destination, they can simply press "Take Me
Here" and advance to the next screen. Once on the next screen, the user receives a recap of
their starting location and ending destination at the top of the screen, and then prompted to
enter the number of people that they are requesting a ride for. That data is all tracked on the
backend CMS system, and logged to each ride request once the user clicks "Send to Driver."
Once the user clicks that button, the ride is sent off with all the ride details
to the Driver Queue.
After the driver picks up the passengers and gets everyone to buckle up, the Freebee driver
enters the number of men and women in the car, which is tracked on the backend CMS system.
When those numbers are entered, the ride time begins to calculate until the ride has ended,
which is also available on the backend CMS system.
Once the ride is completed, the driver logs the actual drop-off destination, which may have
been changed throughout the course of a ride, and lets the passengers out of the Freebee. At
the end of a ride, the driver is prompted to rate the user's behavior and the user is asked to
rate the driver's performance, along with an option to leave specific notes on each ride about
their experience. If a user was dropped off at a place with a participating Freebee deal, he/she
can redeem the deal at the establishment by showing a manager the Freebee app deal.
.40
J4
RIDE FREEBEE MOBILE APP
App Storyboard
HOME SCREEN FEATURES
DEALS
Find exclusive deals
and discounts at
all of your favorite
local Delray Beach
hotspots!
THE HIVE
Take some photos
of your experience
and share them to
"The Hive"
TAKE ME TO
Freebee's featured
destination on the
mobile app
home screen
BANNER
Advertisement or
live tracker with
the ability to link
out to a third
party website
REQUEST A
PICKUP
Select this button
when requesting
a ride!
PLACES TO BEE
Search your
destination by
category and find
the perfect Delray
Beach spot with an
awesome deal!
SHARE
FREEBEE
Love riding
Freebee? Make sure
to share with all of
your friends!
RIDE FREEBEE MOBILE APP
Demonstration of Technology
1.
... v_rcon ❑E 2:o<VM
DASHBOARD
715-V9 42 e
DOWNTOWN ROUNDABOUT
TRACKER
REQUEST A PICKUP
Request a ride with the
click of a button.
z.
xl'vv.,.? 9:50 AM 1 . 73%
< SET PICKUP LOCATION
Pickup location
6625 SW 12Mh St
Mami,ft 33156
q
UOVVNTOWN ROUNI
TRACKER
SET PICKUP LOCATION
Drop your pin where you'd
like to be pickup up.
42
RIDE FREEBEE MOBILE APP
Demonstration of Technology
6.
3.
4"
< sEtEDTOERnunmE .. .
'n Pemwn.0 J
j' Fmn W4x«ec )
v )Mr/Y'v./BwErtlrow )
r
SELECT DESTINATION
Search your destination by category or manually
enter the address you'd like to visit.
N
SFHDIODRIVER
HOW MANY PASSENGERS?
z WHILE YWIWAO. EXPLORE:
'TOWN ROUnDAflOUT
TRACKER ii _._.__.. ___...... '....._....
SEND TO DRIVER
Choose the amount of passengers riding with
you and click "Send to Driver". Your ride will be
confirmed by a Freebee ambassador.
RIDE FREEBEE MOBILE APP
Demonstration of Technology
9.
10.
BUIIWB TOWARDS YOU O
11.
o ►
ia=.Nn BLONGTBWABBSM _..,0
m
Y.Ope NPmweN
YFIWwmm
1019
BUZZING TOWARDS YOU
When waiting for your driver, you are able to track the vehicle
live as it moves towards you. You can also view the profile of
your driver and stay in touch with them along way.
°I 2.
13.
YOUR FREEBEE HAS ARRIVED
Once your Freebee arrives, you'll receive a notification that your driver is
outside. Your driver will then greet you and welcome you to Freebee!
RIDE FREEBEE MOBILE APP
Demonstration of Technology
14
THE HIVE
Take some photos of your
experience and share them to
"The Hive".
15.
THANK YOU w/ RATING
At the end of each ride, we always
ask for passengers feedback in
the way of a star rating system to
make sure we deliver a first-class
experience!
45
TAB 6-
Proposed Program Service Package
CUSTOMER SERVICE POLICIES AND PROCEDURES, INCLUDING CUSTOMER SERVICE
TRAINING AND PROTOCOLS AS WELL AS METHOD FOR HANDLING CUSTOMER
COMPLAINTS
As stated above, Freebee prides itself on providing excellent customer service and everyone on
the team understands that our customer satisfaction is ultimately what will make or break our
success as a company.
The customer service training for Freebee's "friendly neighborhood service" philosophy starts
with the 10/5 rule," which is commonly utilized in the hospitality industry. Simply put, any
time a guest or pedestrian is within 10 feet of a staff member, the staff member should make
eye contact and warmly smile to acknowledge oncoming guests. When a guest or pedestrian
comes within 5 feet of a staff member, the staff member should verbalize a friendly "hello,"
or "how are you" in order to let everyone know that we are a warm and inviting service. From
there, physical gestures such as opening and closing doors for guests, helping guests with
baggage or groceries and lending a hand in and out of the vehicle always go a long way in
enhancing the customer experience.
A big point of emphasis for Freebee customer service training is being conversational with
our guests, and providing them with knowledge about the service, as well as knowledge about
the latest and greatest happenings in the service area. An engaging question such as, "have
you ever taken a ride with Freebee before" is usually a great place to start for our driving
staff to gage how in depth our staff should get with their explanation of the service, as well
as the service area we operate within. Depending on where the conversion drifts, our goal in
providing excellent customer service is to make sure that we are building rapport with our
guests and providing them with useful knowledge that they wouldn't receive anywhere else.
During customer service training, our staff consistently reiterates that our drivers should get
to know our passengers, as well as their hobbies and interests. Gathering this knowledge will
allow our drivers to make a recommendation to our guests about Freebee's recommended
"Places To Bee," which are local businesses that Freebee has established close relationships
with. In many cases, our guests can receive exclusive Freebee Deals at a local establishment
by redeeming their deal on the 'Ride Freebee' mobile app, which our passengers are always
thrilled about. A large component of being able to provide a meaningful recommendation is
being educated on the service area's participating local businesses. In an effort to best prepare
our staff, drivers are tested on this material to ensure they are prepared from a marketing
aspect. In that regard, knowledge is power.
46
YI
TAB 6-
Proposed
Program Service Package
Of course, not every experience will be a pleasant one and passengers can sometimes cause
a stir. Especially in the circumstance where passengers are being pooled, it is extremely
important that our drivers be able to diffuse a potentially toxic situation between passengers,
or when a passenger gets unruly. In that situation, we have levels of escalation, which are
spelled out and practiced with our driving staff throughout training. First and foremost, drivers
must maintain their composure with every guest no matter the content of the conversation.
Controlling the situation with tone is an important starting point and politely requesting that
the passenger(s) correct their behavior is the first step. If the behavior still persists, the driver
is instructed to inform the guest(s) that Freebee company policy states that the we can refuse
service to unruly or aggressive passengers. If the behavior continues from there, the driver
is trained to pull the car over to a safe location and kindly request that the unruly passenger
remove himself/herself from the vehicle, while also letting the other passengers know that it
is safe to exit the vehicle as well if they are uncomfortable. If the situation escalates after that,
the driver is trained to then remove the keys from the ignition, step away from the vehicle and
contact management and/or the authorities for immediate assistance. Depending on the length
of a situation, the driver can call another vehicle over to service the guests who were left
stranded as a result of the incident. After apologizing for the inconvenience, those passengers
should be pleased with the way the dispute was handled, assuming that the driver followed the
above protocol as described above.
General customer service complaints such as app issues can many times be handled right there
on the spot. Drivers are well -versed and trained on certain app troubleshooting techniques,
and as always, they are just a phone call away from their service area manager, who can also
assist while the driver is with the passenger in person. For more serious complaints that the
driver cannot handle, they are trained to pass along the company e-mail, support@ridefreebee.
com so that a customer service representative can take over and handle the complaint with
more resources.
RESPONSIBILITIES OF SERVICE SUPERVISOR
The responsibility of the service supervisor in Delray Beach is to keep a close eye on every
aspect of the operation, and to ensure overall customer satisfaction with both the Delray Beach
CRA and the community members. In all of Freebee's service areas, there is one assigned
Service Area Performance Manager, whose job is to constantly improve all performance
metrics from customer wait time to driver ridership numbers and feedback, to economic
development enhancement, such as "Places to Bee" drop-offs and deal redemptions. The job
of a Service Area Performance Manager is never complete, as the goal is to constantly improve.
Although this supervisor has a set 40-hour weekly schedule, they are salaried employees who
tend to work upwards of 50-60 hours per week, and are always on call for urgent matters. The
expectation is to always be reachable by phone or e-mail in the event of an emergency.
47
4<
TAB 6-
Proposed Program Service Package
Below the Service Area Performance Manager, there are two Team Leader drivers, who are
essentially managers in training, and a second set of reliable eyes and ears out on the road.
As hourly employees, Team Leaders are almost always scheduled 40 hours per work week
and their job is to provide even more leadership to their fellow drivers in terms of logistics
and tricks of the trade to better service guests. Team Leaders send daily recaps to their
Performance Manager to ensure that no stone is left unturned, and weekly meetings between
Team Leaders and Performance Managers help to ensure that everyone is on the same page
and that consistent messaging is being passed down to the rest of the staff, as well as our
passengers.
Overseeing the Service Area Performance Manager is the Territory Manager, who is in charge
of all South Florida service areas. Just as the Delray Beach Performance Manager is always on
call, so is the Territory Manager, and both supervisors will make themselves available to the
CRA, as well as customers requiring customer service attention. Supervisors are reachable
through phone call, text message or e-mail whenever called upon. Our goal as a company is
to remain transparent with our clients and guests so that we can provide the very best service
possible, driven by data and actual user feedback.
South Florida Territory Manager
Kris Kimball
kris@ridefreebee.com
215-694-5065
Delray Beach Performance Manager
Bryan Jobe
bryan@ridefreebee.com
910-733-2149
48
'ta
TAB 6-
Proposed Program Service Package
DETAILED MOCK SCHEDULE
Please see the attached diagram for a visual representation of Freebee's proposed starting
driver/manager schedule in Delray Beach. Please note that after gathering ride request data,
shift times are subject to change based on historical data of peak hours and high demand.
CUSTM
OOpmSp/:a®
NaNN+p
O 0I J4
® Ne-tla spn+
w(eN Mlwpr
{0uilnro Manna
w}enl(uu
O o'c t
MyanRMa
O u; 35a
byn Jppe
Oal>° k
4MnfaMMne
tnrisvale
0 no:m
® mpl,nem
Fertlln4aiaar
O ap, n
feW DNaa
1045, 9:15p0 IV:nS.a-9:ISp} 10:M15a 9:I5p} 10:45a-9:I5p}
9:15p} U:LSa9:I5p} 11:45a1415p} SIX15
13N5n 4:19p} 13R5p-1:30p0 1245p-0.30p0 3P.45
1. 3tp.915, I:30,1 :15p 1F 9( L�{0 7M M15p iUTAIPC
t0::5.,. •.::]n* :o a5.:.9.cv} 11:451-10nsp} n:asn. t0asp}
4p-I1'p HFroPvc:Cl 4p-5
ID:S.,. ):np} u......:JOp} 3145p-hasp♦ I165P•3lasp.��`.I tFA
tu:<sa � 9:15p ►
49
ltr
TAB 6-
Proposed Program Service Package
ADA ACCESSABILITY
Currently, Freebee provides a designated ADA phone number for each service area so that
passengers with ADA needs may speak to or text message directly with one of our drivers on
the road. This system was implemented in order to expedite the request so the exact need of
the passenger can be discussed with the driver to best prepare our staff to deliver satisfactory
service. In addition to discussing specific needs of the passenger, the driver will also gather the
pick-up and drop-off location of the passenger, and provide them with a realistic estimated
time of arrival.
Once the driver arrives at the pickup location, the driver will call the passenger to notify
them of their arrival. Once safely pulled over a safe distance from the sidewalk, the driver will
activate the hazard lights of their vehicle so that they can get out of the car and assist the
passenger, just like any other guest. For wheelchair -bound passengers, the driver will extend
the foldable metal ramp overtop the sidewalk and assist the wheelchair into the center of
the vehicle, where there is custom equipment to keep the wheelchair and passenger securely
fastened within the vehicle. The ramp is folded back up, secured, and the process is repeated
for the unloading of the ADA passenger.
Freebee is constantly improving and enhancing our technology to create ADA guidelines for
the 'Ride Freebee' mobile app. Until the release of that enhancement, we have had no trouble
with the current call -in system, and passengers are very happy with the quality of service.
TYPICAL PASSENGER WAIT TIME
Comparing the service area boundaries with other service areas that Freebee operates in, users
can expect to receive a response within three minutes of their initial request, and they can
expect to be picked up within seven to ten minutes after their initial request, on average. Of
course, every service area is different with traffic and ride request patterns, but comparing the
size of the zone and the number of vehicles in operation, the above estimated communication
and arrival times should be attainable. In fact, in all likelihood, Freebee will exceed the above
expectations through continual technology advancements and data gathering.
PERFORMANCE METRICS
Freebee prides itself on having one of the most robust data collecting systems in the industry.
Freebee will work hand and hand with the CRA to develop a custom dashboard with the
ability to display performance metrics in real time. Additionally, the CRA will receive weekly
and/or monthly reports highlighting key analytical findings, including but not limited to; daily/
hourly ridership figures, daily/hourly demand response figures, boarding/alighting information,
customer complaint information, vehicle accident and out -of -service reports, survey
information from passengers, heat maps showing most frequented pickup/dropoff locations,
and much more.
50
.*4
TAB 6-
Proposed Program Service Package
CONTINGENCY PLANS IN THE EVENT OF LONG TERM BREAKDOWNS
As stated above in the question about maintaining and keep all equipment used operational
without service interruptions, our contingency plan for long-term breakdowns are to replace
that downed vehicle with a spare vehicle right away. Freebee guarantees 24 hour turnaround
to have a vehicle in working condition back on the road to replace a vehicle that may have
been in an accident or is out of service due to a mechanical issue. This is made possible by
maintaining a fleet of spare vehicles, while also remaining efficient on the maintenance end,
and working diligently to fix the issue with the downed vehicle as soon as possible.
If the demand of the service ends up being well beyond initial expectations, we feel as though
this is a good problem to have, because it means that people are thoroughly enjoying and
utilizing the service! With that being said, adding additional vehicles to the service agreement
seems like a logical next step, as has been the case in other municipalities we have worked with
in the past. Freebee will provide all the ridership and peak demand data to the Delray Beach
CRA and propose an expanded fleet size during peak hours only to start, as well as a plan to
potentially grow the fleet with the growing demand.
The benefit of working with Freebee is that with more vehicles, our advertising sales team
can produce more advertising revenue, further subsidizing the cost of the added vehicles, and
keeping the cost of the program below the initial budget.
51
4u
TAB 6-
Proposed Program Service Package
DRIVER TRAINING PROCEDURES
Below, please find an example of our training manual for one of our service areas:
Driver Training Manual and Procedures
Mission Statement:
Freebee is dedicated to providing safe, fun and eco-friendly, first & last mile transportation. We
continuously innovate the advertising and marketing experience for our brands, clients and passengers.
As the face of the company, please represent yourselves and the company with grace, composure and e
great attitude.
Basic Expectations:
• Each diver must arrive to the garage BEFORE the beginning of their shift (with enough time to
be ready to begin at their scheduled time) so that they may complete all pre -drive checks
for the vehicle and be on the road AT the beginning of their shift
• Always wear your seat belt!
• Always make sure your passengers are wearing their seat belts!
• No use of personal cell phones while driving!
• Only use the app or iPad when pulled over on the side of the road in a safe location.
• Never use app of iPad while driving the vehicle!
• Driver and Passengers must keep hands, arms, feet, legs and any other body part in the car at
all times while in motion.
• DRIVERS CANNOT SOLICIT TIPS OR CHARGE FOR RIDES. IT IS ILLEGAL!!
• Drive defensively. Always react to traffic. Always give the right of way.
• At all times, you are representing Freebee. Conduct yourselves in a manner consistent with
the values, culture, and mission statement... Be friendly! Be the change you wish to see in the
world today!
Pre -Shift Procedures:
• Once you are in the garage utilize any iPad to locate the priority list for the vehicles. Press the
iPad home button once. Wait 2 seconds and press the home button once again. The iPad will
display a keypad. Unlock the iPad using code: XXXXXX.
• Locate the note pad at the bottom of the iPad homepage. If you do not see the homepage,
click the home button once and this will bring you to the iPad home page.
• Click on the note pad and select Pin # / Priority. Then select zone you are in.
• From left to right, you will see the name of the vehicle, the Pin # or name, and the car number.
• Utilize the iPad notes to determine what vehicle to take out and to locate the Pin number/
word for the vehicle. The vehicle number at the top of the list is the highest priority and the
lowest priority is at the bottom of the list. Only take vehicles out with 80% battery or above
unless instructed otherwise by management.
• Locate the number of the car in the garage by checking the top left corner of the license
plate, located in the rear of the vehicle.
52
•1
TAB 6-
Proposed Program Service Package
• Retrieve the key box from the shed that has the matching number to the number located on the top
left of the license plate. Verify the container has the following:
- Registration for the correct car
- Insurance for the correct car
- Ignition key with attached garage keycard
• If any one of these items are missing, inform the manager immediately utilizing the Freebee Group
Chat platform and follow his/her instructions.
• Remove the car key and gate key (should be attached to car key) from the container. Place the
container in the trunk with the registration and insurance still in the container. (Do not remove the
registration and insurance from the container unless instructed otherwise by manager/supervisor)
• Press the iPad home button once. Wait 2 seconds and press the home button once again. The iPad will
display a keypad. Unlock the iPad using code XXXXXX.
• Click on the Freebee icon located at the bottom left corner of the iPad desktop
• Select "with E-mail" and type in your e-mail address and password.
• Your password starts with the 1st initial of your first name, full last name, last 4 numbers of your social
security number. (No spaces or CAPS in the password)
• Click on "Sign In." If you receive an error, check the spelling in your e-mail and once you confirm that
it's correct, re -type your password.
• After successfully signing in, click on the settings tab (Gear icon located at type right corner of the
Freebee app) and verify that your name is signed into the app. If someone else name is logged in, log
out of the app and log back in until you see the correct account.
• After inputting pin, tap on the box named "Car". When you tap on the box a selection of cars will
display. Scroll up and down until you find the car number and brand name you're looking for. Once
you find the car select "Done" highlighted in yellow at the bottom.
• Once you selected the correct car number, tap on the box named "Battery %". Locate the battery
percentage on your speedometer. Type in the percentage number into the box.
• If you see any noticeable visual damage input it into the box named "Vehicle Damages". If you don't
have any damages to report. Select "N/A'.
• If your vehicle requires you to hand out marketing material, select the name of the marketing material
on the left and tap on the quantity and scroll up and down until you reach the number of marketing
material you are taking out on the road.
• Click on special event only when your manager requests for you to use this feature. This feature will
require a password that the manager on duty will issue you.
• Once you have successfully logged into the app, select the "Car Prep" button located on the right side
of the aop.
• Remove the vehicle charging cable and trickle cable from the vehicle and hang the cables on the
holders attached to the wall. Do not place the cables on the floor!!
• Place key in the ignition and proceed to go through the preventive maintenance safety checks. If any
problems are found during the preventive maintenance safety check, report them immediately to your
manager/supervisor before proceeding to leave the garage. Follow manager/supervisor instructions
53
40
TAB 6-
Proposed Program Service Package
Preventative Maintenence Checklist:
• High beams/low beams
• Tail lights
• Brake lights
• Turn signals (front/back)
• Emergency lights
• Windshield wiper
• Horn
• Lights on doors, topper, and trunk (accessory
• Video/audio and visuals
• Audio on radio or auxiliary
• Tires for wear, damage and tire pressure
• Latches for doors
• Light for license plate
• Vehicle wrap for tears, peels or defects
• Side view mirrors
• Trunk stability
• Cigarette lighter or USB charging port (make
• Driver and passenger's seat belts
LEDs, if applicable)
sure it charges phone)
• Check for exterior or interior damage (scratches, dents, tears in seat cushions)
• Check for loose wires on the topper and underneath the car
• Drivers are to make sure their vehicle is clean using the itemized checklist Cleaning checklist:
• Areas of branding (doors, topper, trunk)
• Exposed exterior elements (hood, roof, spats, area beneath trunk)
• Steering wheel
• Dashboard
• Emergency brake
• Mirrors (rear and side)
• Windshield (front and rear)
• Seats
• Vacuum interior (seats and floor mats)
• Empty trunk of unnecessary materials
• Before leaving the garage, read campaign notes so you will know talking points for the client. Check
each vehicle in the garage and verify that they are charging properly. If any vehicle isn't charging
properly alert the manager with brief details of the issue.
• Reset the trip miles to 0 before leaving the garage.
• Call your vehicle out when leaving the garage utilizing the Freebee Group Chat app. Car number and
brand name of the vehicle (Example: "Car 20 Baptist Health is out for service")
54
•ram
TAB 6-
Proposed Program Service Package
Shift Procedures:
Drive down to the exit. Hold the key card up to the kiosk sensor of the card reader to exit the garage.
Proceed with caution looking both ways for pedestrians and oncoming traffic.
• While driving on the street make sure you are doing the following:
• Use your turning signals before making turns
• Avoid all pot -holes as much as you can in the streets.
• When it rains, avoid any puddles and try to make it back to the garage or safe place to wait out
the rain.
• Only use horn if absolutely necessary.
• Pick up passengers in a safe area. (Do not pick up/drop off at bus stops, in the middle of the street, in
between crosswalks.)
• Use hazard lights when picking up and dropping off.
• Do not let passengers out into oncoming traffic.
• Use doers that are on the curbside.
• Open the doors for passengers when picking up and dropping off. (Check the seats for any possible
lost belongings before pulling away after letting a passenger out).
• When picking up a passenger, educate them on the brand/sponsor of the vehicle, the service hours
for Freebee, and how Freebee operates. Take time to show the passengers how to redeem deals. If
the brand/sponsor has giveaways make sure to offer to each passenger unless specified otherwise.
Give the passenger an experience they will never forget.
• If you have a problem with the vehicle while driving on the road and a solid number displays on the
speedometer. Pull over to a safe area and immediately inform the manager/supervisor that you are
having a problem. The solid number is an error code, tell the manager/supervisor that number and
follow the instructions from the manager/supervisor.
• If your car turtles, overheats, or gives you a problem that you don't think will allow you to make it up
the ramp in the garage:
• Call garage manager
• Drop off passengers as soon as possible
• Head back to the garage
• Keep garage manager informed of your location as you are heading back to the garage. (Try to stay
off main roads if possible)
• Do not attempt to drive car up the ramp in the garage.
• Pull car into lower level floor (Security Area) and make sure car is parked in between the yellow lines.
• Charge car with charging cable specified by management.
• Bring container back to garage with car keys, gate key, registration, and insurance in it.
�55
JV
TAB 6-
Proposed Program Service Package
Returning to Garage:
• Select the "Return To Garage" button on the Freebee app when you're heading back to the garage.
This alerts the manager that you are returning to the garage and you are not available to pick up
any rides.
• When returning the car back to the.garage, make sure you use the gate card and do not pull a parking
ticket unless told to do so by garage manager or if the gate card isn't operational. If the gate card
isn't operational and you pulled a parking ticket. Alert manager immediately and stamp the parking
ticket. Place the stamped parking ticket in the container with the car key.
• Before charging the vehicle, check to see if there is an available supercharger. If there is a car on
a supercharger and it is 80% or above, remove that car from the supercharger and place that car on
regular charging (Deep Cycle Charging) in another area. Then place your car in the supercharger lane.
Do not charge the car before taking down the total miles driven. (If you plug in to charge the trip
miles will not display)
• Plug your vehicle in (Make sure the trickle cable is plugged in too). Select the setting button (Wheel
symbol located at type right corner of the app). Select "Driver Finished" and then select "Trip Details"
• Fill out all the columns Charging Lane, End Mileage (Located on the speedometer), Battery
Percentage (Located on the speedometer), Tips Earned, Vehicle Damages (Select N/A if you have
no damages to report, number of marketing material you are returning (You will need to scroll up and
down to input data in this field. If all the fields are not filled in, the checkout button will not illuminate
and you will not be able to successfully log out.
• Make sure the following are done before removing the keys from the vehicle:
• Make sure emergency brake is engaged (pulled up)
• Log out of music streaming account
• Turn head lights off
• Turn lights off for door panel, topper, and trunk
• Turn video monitor off
• Close all open apps on iPad
• Turn volume knob all the way down
• Remove keys from ignition. Grab container with registration and insurance from the trunk and place
the keys and the gate card in the container. Return the container to the designated location in
the shed.
• Call your vehicle back into the garage utilizing the GroupMe app. Car number and brand name of the
vehicle (Example: Car 20 Baptist In)
• Close the shed and make sure the lock is secure before leaving the garage
56
JI
TAB 7-
Fee Proposal (Fees to the CRAB
Freebee's pricing structure is very straightforward as we strive to provide a turnkey operation with high
execution. Although our recommendation calls for 5 vehicles, below you will find three separate pricing
scenarios; one based on 5 vehicles, one based on 4 vehicles, and one based on 3 vehicles. Within each
proposal, there is a built-in advertising subsidy guarantee. This is the guaranteed amount of revenue
Freebee will discount the program. Any additional advertising revenue generated over the advertising
guarantee will be split 50/50 between Freebee and the Delray Beach CRA in order to help subsidize the
cost of the program even further. Pricing includes turnkey operation; no additional costs. the cost of the
program even further.
Pricing includes turnkey operation; no additional costs.
Fee includes:
• Drivers
- Paid living wage and provided Health Care insurance
• Vehicles
• Charging Stations and Vehicle Electricity
• App Development, Maintenance, and Licensing
• Hiring, Training, and Scheduling of Drivers/Brand Ambassadors
• Program and Performance Management
• Live Data Integration
• Vehicle Maintenance
• Vehicle Occupancy and Storage
• Insurance
• Marketing, PR, and Outreach
• Sponsorship/Advertising Sales
• Transportation Planning and Design
• Miscellaneous Supplies (Cleaning, etc)
5 CAR PROPOSAL
1
Estimated Hourly Fee per vehicle, including driver
$24.91/hr
2
Estimated Monthly Fee per vehicle, Including driver
$6,692.66/month
3
Total Estimated Fee for Year One
(Program Implementation)
$401,560
4 CAR PROPOSAL
1
Estimated Hourly Fee per vehicle, including driver
$25.10/hr
2
Estimated Monthly Fee per vehicle, including driver
$6,745/month
3
Total Estimated Fee for Year One
(Program Implementation)
$323,792
3 CAR PROPOSAL
1
Estimated Hourly Fee per vehicle, Including driver
$25.44/hr
2
Estimated Monthly Fee per vehicle, Including driver
$6,834/month
3
Total Estimated Fee for Year One
(Program Implementation)
$246,024
57
JL
ATTACHMENTS
O'clw 0cach CRA
RF?,tin, 2071.9-01
7Din-to Point 71a mportaloc SeT'ices
ACKNOWLEDGEMENT OF ADDENDA
I NSfRUC;I DNS: COMPLETi PAR i OR PART 11, WHICHEVER APPLIES
PART I:
List below the dates of issue for each addendum received in connection with this sofcitla!ion:
Addendum ut, Dated
Addendum #2, Dated__,_
Addendum #I, Dated
Addendum 44, Dated
Addendum #5.
Addendum fi0, D-rtcd .
Addendumt 47, Dated
a :dcndum 98, Dated
Addendum r9, Dated
Addendum 410, Dated_
PART IL• _' - - _-+ _-__
1� NOADDENDUM'VJASdcCEIVED IN CDNNELIION'A. Fri-HISSDI IOTATION
ILA
Firm Name
SiynAture r + I
Name and Title (Print orTvoe)
Date
fade 128
58
JJ
ATTACHMENTS
DYraygoohCRA
RFP No. 2*—IA M
Point 0 Pd" LT'ansporratlon Servlans
PROPOSAL SUBMITTAL SIGNATURE PAGE
By signing this Propusal, the Pruposer certifies that it satisfies ali IefiEl regalrements as an entity to do
husiness ivilh the CRA, h,Llading ull Conflict of Interest and Code oTEthics piwisiont.
Firm kame: 6 t I
1.7C�fGo �J. G d �� (h �lGGbP�C•
Street Address- ,1
Lt ailing Address {if different from Street Address is
Telaphone Nu,nlr,(s): 3o-s—;30y'gl *sd
Fax Nurr:her(s): .�s - �'?' ✓7- 103
Email Address: +�tk5+%^l%�S'%''L�%Kr.LaM
Federal Employer Identification Number. III 1W5C $ Y7
Prompt Payment Termx:_L% jj>_days'rlk ,days
Signature
�{ ISIg,ature of au-horized a entj
Print Name: 41 ��d� JJ *iJ6 e,I
Title: +i'tw'lya,g3
Date: a ^1 t — k
BV sipping this dmirrienl, the P,uposcr aKrucs lu all terms and condition! of this solicitation and the
resulting concracu'agreement.
THE EXECUTION OF THIS FORM CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND
RV THE TERMS OF ITS PROPOSAL. FOR NOT LESS THAN 90 DAYS. AND THE PROPOSERS UNEQUVOCAL
OFFER TO BE BOUND BYTHE TERMS AND CONDITIONS SET FORTH IN THISSOUCITATION. FAILURETO
SIGN THIS SOLICITATION WHERE INDICATED ABOVE, BY AN AUTHORIZED REPRESENTATIVE, SHALL
KEN DERTHE PROPOSAL14ON-RESPONSIVE WECRA MAY, HOWEVER, Ia1 ITS SOLE D4SCRETION,AMEPT
ANY PROPOSALTHAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE
PROPOSER TO THE TER MS OF ITS PROPOSAL.
Page 129
59
JY
ATTACHMENTS
Wray Aeao� CRA
RPP (00.1019-01
Point x Point rra,-,sportai on Services
CONFUCT OF {NIEREST DJSCLOSURE FORM
The award rafihis contract tssubject to the provisions of l hapterl%Z, Aando Statutes. All Proposorsniust
disclose within their Proposal: the name of any officer, director, or agent who is also an employee of thu
CRA of 0eiray Brach.
Furthermore, all Proposers must dlicho se lbe narne of any CRA con ploycewho owns, directly or indirectly,
an interest of more than tive percent (%A) in the Proposers firm nr any of its branches.
The purpose of this disclosure fu:m is to give the CAA the intornation needed to iduntify poleidial
oonfhitis of interest for eaaluation team members and other key personnel Involved in the award of this
contract.
The term "ennflirt of interest" refers to situat,ons In which Fl n a ncla I or other personal considerations may
advcncly aftem or have the an carancc of advcrsely afficctinr an cm➢loyee's professional judgment in
exercising any CRA duty or responsibility in administration, management instruction, research, or other
professional actKities.
Please check one of the following statements and attach additional'Ummmenletion if necessary,
To the hest of our knandedge, mhe undersgned firm has no potential conflict of rmerest
due to any other Cilies, Gxanlies, :xmtracts, or property nwrest Porthis Proposal,
The undersigned firm, by arlachmenl to this fur al. submits inforrratfon which maybe a
potential conflict at interest due to other Cities, Counties, contracts, or property Intarpat
for this Proposal.
Acknowledged by'
'7irlee 1r1-6, , l,IW4 F(fe
Firm Name
St; satu
7Wo'1
Name and Title
note
Pace i an
P19 A'o,
60
JJ
ATTACHMENTS
Delray 80ce CR:I
RFD No.209•rlf
Fc; -t to Pdr.MI.rspor w IonServ:ces
NOTIFICAT1t7N OF PUBLIC ENTITY CRIMES LAW
Pursuant to Section 287,133, fmrfde Stctutes, yu c are hereby nouTied that a person or aFli IlatP who has
been placed on the cowticted cnnt:acaors Ikt following a oonvlct'on for a public entity crime may not
submit a Proposal au a contract to provide arty.,,,ucds or services to a public entity; may not submit a
Proposal on a contract with a public entity for the construction or repair of a public bulldirg or public
wort; may not submit Proposals na leases or real properly to a public entity; may not be awarded or
perform work as a contractor, supplier, sub-Proposar, or consultant under a rntract wish any public
entity; and may not transact business with any pubic entity in excess of the threshold amount provided
in Section 287.D17 [F.S.j for Cateburg Two [135,N)0.01] for a period of thirty-six (30 mnrths'ram Bra
date of being placid on the co n•, ictod cnmrscinrs list.
Aclowwludged by:
Ge,e4ret, "t, A. �a
Firm Name
Name a nd Title ; Print or iype)
Date
61
JV
ATTACHMENTS
Delray Seacit CIA
AFP No. 2019-01
Point m Part TrxnsportaLbaSgrvkes
Notification of Public Records Law Pertaining to Public Contracts and Requests
for Contractor Records Pursuant to Chapter 119, FJarfdo Statutes
Ptusmot to chapter 119, Ffodda Statutes, contractor shall comply with the public records law by keeping and
maintaining public towds( quieeAbythODOlraySeachCBAinordorwperformtheservice. Upansequestfmen
the CPA of Delray Beach' custodian of public rucords, contraftsholr provide the Delray Beach CPA with a copyof
Se requested records w allow the eameds to ba inspected or copied }whin a reasonable time at a cost that does
not tweed the cost provided in Ulapter 119. Flodde Statures or as otherwise peaulded bylaw. Oontibetor shall
ensure that public records that are exempt or confidential and exempt from public recxvk disclosure
regulmrnents arc not disclosed umpt as authorized by lasv for the duration of the oontmtt term and following
com&don of the contract. lithe Contractor does not tronsror the roeerds to the CPA of Dekay Beach. Contractor
upon completion ofthe contract, shall transfer, at no cost, to the Delray Beach W all public records in posowssion
of the Contramm or keep and maintain vublk records required by the Delray Brach CPAin order to perform the
service. If the Contractor transfers all public records to the Delray Beach CPA upon oompkrion of the mruract,
the Contractor shall destroy any duplicate public records thataFe exempt or confidential and exempt from public
records disdos hre requirements. P the Contractor aecps and maintains publle records Upon completion of the
contract, tha Contractor shall meet all applicable requirements for retaining public rcootris. Al records stored
electronically must be provided to the CPA of Delray Beach, upon rcqucst horn the CM of Dellay Bwch' custodian
of public rawrds, in a format that Is campatlble with We Information tecthmlogy systems of the CR0. of Delray
Beach.
IF CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER
119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC
RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC
RECORDS AT OFFICE OF THE CRA LOCATED AT 20 N. SWINTON AVENUE„ DELRAY
BEACH, FLORIDA 33444, PHONE NUMBER (561) 27"640 , EMAIL ADDRESS'
JADUS INGH Cy MYDELRAYB EACH.COM.
Acknowledged:
6mfta S Ab, k sec ice —
Firm Name
Signature--t-f�
Name and Title [Print or Type)
I-
one
Palle 132
62
JI
ATTACHMENTS
DRUG -FREE WORKPLACE
DelrayBmcn CRA
Rre No, zot4-ol
Point to Port Damportanos Sevlceq
del 1 Mk, Vlze,&GL is a drug-frcc'n'orkplace and has
(Cumpeny Names
a substance abuse policy In accordance with aad purauani to Scction440,102, Floriaa Statures,
A&Aowledgrs9 by:
r Irm name
Name a nd 7iihe(F
-It-t4
Date
>w133
so
ATTACHMENTS
NON-COLLUSi O N AFFIDAVIT
Wray beach CRA
R FP No, 2019 02
PDlnt to Point TraWwtatlon Serr?ces
STAfEOFT11-01flIDN COUNTVOF Ki".l -OAK
Before me, the onderslgnedauthority, personally appeared _ ti}d4.SsYy 'r GJ ,a-ho ziftiar
being by me first duty sworn, deposes and says of his/her personal kno5yledve that:
a, Mejshe is To � �vl�"` 'b 1 of 15wS:FfOt, L.r•r, 41b/I R-4ek6O, the PSopas cr
that has submitted a Proposal to perform work for the fullowi og;
RFP No,: — 01
b. lie/She is fully informed respecting the preparation and contents of the attached Request for
Proposals, and of all pertinent Circumstances respectinasuch soliciutiori.
Such Proposal Is genuine and is not a m4sive. ors ham Proposal.
C. Neither the said Proposer nor any of its offioers, partners, owrims, agents, representatives,
empfoyres, or parties in interest, including this affiant, has in any way colluded, conspired,
connived, or ag.'eed, dkemly at indireclly, with any other PnOposer, firm, of Denson to submit a
collusive orsham Proposal In connection with thesol OUtlon Andcontiart for wh lch the attached
Proposal has been submitted orto refrain from proposing in connection with such solidtation and
contrart, or has to any manner, directly or IndlrerBly, souRht by agreement or collusion of
communication or conference with any other Proposer, firm, or person to fix the price or prices
in the attached Prupusal or drryolher Proposer, or to fix any ovrdieait, prufit' or vast element of
the Proposal prim. arthe, Pteposal price of any nth erPropener, or to setu re through any rn Ilusion,
namplrary, cennrtance, or unlawtul agreenent arty adwancage against the CRA or any person
interested in the pruposed mnteact.
d. The price or prices quoted in theattached Proposal arefair and properand are nut tainted by any
collusion, conspiracy, oonnivanot, or unfaw•fu I agreeinenl on the part of the Proposerar any of Its
agents, represciiW.ivei, ownets, eraployees, or parties In Interest, Sncluding this affiiant
signature
Subscribecl aqd sworn S I�affi J before me this +t daval"EE 20� by
RIJU . who tt personally known to me or who 11as produced
�1. W Uc 7a4�iiL-WG-3SO-p asidentlfication. Ir
SE I
VARt-L, :La°
�jc�r: rar+"r w•t-59k u' `L-rly
��55�� CII11rf5kllliu?'RiR}
•ry%�, M. bAIIT. ErRI'C -ll tr, fife
Lc••<oc rrMO-
Notary Name: _
Notary Pub9ic I e.
Ivly Coin ml n No:
Eyptrrrs an:
M
64
JJ
ATTACHMENTS
Darcy Beam CRA
RFD.Nc. Z010.01
Point m Poi it Transportation SarNces
TRUTH—IN—NEG( ATIONCERTIFICATE
The undersigned warrants III that it has not employed or retalned any rnmpany or person, other than
bona fide employer; working solely for the undersigned, to solicit or secure the Agreement and (ii) that
It has nol paid oragreed to pay any person, company, corpomllon, Indlvldcal, or firm otherthan its bona
fldeempluycos workingsoletaforthe undersigned or agreed to pay any fee, Commission, percentage, gift,
or any otherconsidefation contingent upon or resuh`rrng from the avrard or making of the Agrremeot.
The undersigned certifies that the wage rates and other factual unit costs used to cictcrarlr'e the
compensalioa provided for in the Agreement are xceurate, complete, and current as of the date of the
Pgrecmcnt.
(This document must be executed lly a Corporate Officer.)
Name:
Title: �'1dAltlsl,Lnd �'T"^fir
Date:
SIF.ndlu rP.:
Page I a5
65
6.,
ATTACHMENTS
5rRuTINi2ED COMPANIES CERTIFICATION PURSUANTTO
FLORMA STATU7FS 3 287.135
O.M.�anbehaltaf o t� its 1fL1., �rrLyr<
Print Name and TRIG Compare Name
n
rr+tify that ?G,, yL'- ��b F �76�beL does not;
Compnny Name
1. Participate in a boycott of Israel; and
2. Is not on the Srrininized Companies that Boycott Ismol List' and
3. Is nor on the Srmtin ed CompanieL with Acfloitics in Sudan List; and
4. Is not an thr. Sr:mtinirrd Cnmp;mks with Ac tivnim; in the Iran petroleum Energy Sector List; and
5. Ilas not rngnard in b,niness aprtutipns in Syri:..
Submitting a false certification shall Ix, deerned a material breach of contract. The Delray Iseach
Community Redevelopment Aacncy i"DBCRA"j shall prrnide notice, In wrrt•ng. tD the Contractor of the
DBC.M's determination concerning the false cerliliwtion. The I ontractor shall have ninety ISO days
following receipt of the notice to respond in [,riling and demonstrate that the determination of false
eer'fifrcation was made In er.•or. lithe Contractor docs not dcriunalrate that the DRCRA's determination
of false certifiCation was made In efrerthen the DBCRA shall have the right to terminate the contract and
seek civil remedies pursuant to rforido Statutes $ 287.135.
Section 287.135, Fiortda.Sronmes, prohibits the DBCRA from:
1j Contracting with compan ies for 8uods orservlres n any amount if at the t,me. ofblddlig On, submitting
a oroposaf for, orentering Into or reserving a contract if the company is on ttie Scrutinized Companies
that Boycott fareel List, created pursuant to SCCtion 715.4775, F.S. cr Is er3a8ea in a boycott of Israel; and
2) Contracting with companies, for goods orservices overS1,000,13CO.00tha: are on either theScnRintted
Companies ivith activities in the Iran Petroleum Energy Sector List, created pursuant 10s.115.473, or are
engaged In businessape rations in Syria.
As the person au Ihoeized :o sign on behalf of the Contractor, I hereby certify thatthe company identified
above Ia the secllnn entitled "Contractor Name" does not partldpate In any brryratt of ISra P.1, is not listed
on the Scrutinl2ed Companies that Boycott Israel List, is not fisted on either the Scrutinited Companies
with activities in the Iran Petroleum Energy Sector List, and is not engaged In business operations in Syria.
t uaderstandthat pursuantte section 287.135, Florida Statutes, thesubmission of a false certification may
subject the com panytocivil penalties, attorneVs fees, andfo r costs. Mother understa nd that any contratt.
with the DBCRA for goods or services may be terminated at [lie option of the DBCRA if the rampart[ is
found to have submitted a false certification or has been plated on the scrutinized Companies with
Activities in Stgfan list or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector
List,
'MIA �&
3
`-� (� f� I ns.Ir�I,� ts.,.cl
V GS a� 7 11 7"` 1piklnjj �'toW
66
Ur
Delray Besrl, CRA
Rfi°Ao.2019.91
Polnr to PointTranst2orlallo.t Servkes
SECf1oN 10
SOLICITATION SUMMARY
Delme Beads eommmritty heCevelopment AseMy
20 N. Wilton ✓W IM
Delmy0mit FL33494
SOLICITATION SUMMARY
IMPORTANT NOTICE
The information you provide on this page will he read aloud at the PUBLIC OPFN INC for this solicitation.
It ss VERY 1MPOR IANI that the semmary information you provide below is exactti,tho wl,10 ipformatlon
contained in your Propacal. If su�sequent to the opening of Propn%als, the CRA determines that the
irrrurmaf ion contained in the electronic verslon of your Proposal is different from the Information on this
Solidtation Summary, the CRA reservrs the tight to doom votir Pmpasat NON-RE5PONSIVF and remove
your Proposal from further evaluation and consideration torcontracl award.
PROPOSAL INFORMATION
Proposal Number: WID No. 2019 D1
Title: Point -to -Point Electric Transportation Sevvices
Due Data and Trmr.: febrruuarl 11, 2D19 at 2:110 P.M. EI
Name of Propover: L7 F.t• G dfi 4 /1 !rh FjreA .
Address: _;.l r�,. i� ♦�itc'N.: 1�t4 1t't:n✓r.; �L�j l?� _
Comma Prrsun: �✓'rj J'1 S�l [j$�. _ __
Authortmil Signature: __ +� f l - ♦tea
Date:
By skning and submitting this Solicitation Summary, the Proposer affirms that the information provided
above is an exact and correct summary of the information contained in the electronic version of Ilia
Proposers Proposal to the Delray Beach CRA.
THIS SOLICITATION SUMMARY MUST BE SIGNED AND INCLUDED AS AN ORIGINAL HARDCOPY
IN THE ENVELOPE CONTAINING YOUR PROPOSAL OR INCLUDED IN YOUR ELECTRONIC
PROPOSAL SUBMITTED VIA WW W,BIDSYNC.COM.
END OF SECTION 10
Palp 143
67
Ld �
115�e�ee
E%PFRIENCE THE MOVEMENT
Beefree LLC
October 14th, 2020
2312 N. MiamiAve.
Miami, F133127
T 305.330.9450
F 305.290.3363
info@ridefreebee.com
ridefreebee.com
Dear City of South Miami,
This letter is in reference to the contract price for the Freebee services for the City of South Miami. The hourly rate of
$24.91 is the rate being used which is the hourly rate contracted by the Delray Beach CRA.
Hours of Operation
Quantity of Vehicles -2 Freebee Vehicles+ 1 Wheelchair Accessible vehicle (Total of 3 Vehicles)
Vehicle Types - GEM e6
Equipment Provided by Freebee -Vehicles and Chargers
Service Hours - See below
Vehicle 1 - 7am to 7pm, Monday -Friday, 11 am to 11 pm Saturday
Vehicle 2- 11am - 11 pm, Monday -Saturday
"-Minimum of 72 hours per week, per vehicle; or 3744 Annual Hours
Cost - $186,526.08 Annually
Parking and Vehicle Storage - Freebee will credit the City of South Miami a total of $3600 annually, which will cover 3 City provided
parking spaces at the monthly rate of $100 per space.
Advertising Revenue: Freebee will have the ability to sell full advertising on the vehicle's and will be entitled to keep 100% of revenue up
to the first $72,000. Any advertising revenue generated over $72,000 will be split 50/50 between Freebee and the City of South Miami.
Fee Includes Turnkey Operation:
Vehicle
Supplies (Cleaning, etc)
Sincerely,
Jason Spiegel
Managing Partner
M