Res No 147-18-15180RESOLUTION NO: 147 18-15180
A Resolution authorizing the City Manager to expend $39,604 with Miami-Dade
County to provide data backup services, including multiple site hosting.
WHEREAS, regulatory requirements, increased awareness about the value of off-
site data backup, and this century's man-made and natural disasters have highlighted the
need for cities to store copies of their data off-site; and
WHEREAS, the City has embraced cloud backup technology because it solves the
numerous challenges presented by traditional backup media tapes; and
WHEREAS, protecting the City's most critical asset-its data-can be a painstaking
process; and
WHEREAS, the City of South Miami is requesting to continue to contract with
Miami-Dade County to provide data backup services which will allow for the City to save
its critical data to the Miami-Dade County CatS facility and the City's data will be
replicated to a secondary Miami-Dade County Doral Data Center site every evening with
no interruption or disruption to the City's internet circuits; and
WHEREAS, Miami-Dade County's Information Technology Department is the City's
Information Technology provider for all services since 2014. As per the Interlocal Service
and Maintenance Agreement executed via Resolution 140-15-14479; and
WHEREAS, the City believes that in the name of security and in an effort to avoid
any potential conflicts related to the City's Information Technology Infrastructure, that
Miami-Dade County continue to provide the services that are required to the state of the
art infrastructure Miami-Dade County has helped build for the City; and
WHEREAS; Miami"Dade County, is the sole agent responsible for maintaining the
City of South Miami and Police VMware virtual server and storage environment. The
granting of system administrative access to the City of South Miami and Police VMware
virtual server and storage environment to an external agency would violate the Interlocal
Service and Maintenance Agreement and place at risk the City and Police IT systems
covered by the agreement. Therefore, Miami-Dade County is a sole source of data backup
services; and
WHEREAS, on October 1, 2018, the first day of the newly approved 5-year
Interlocal Agreement with Miami-Dade County will provide the City with the backup data
services in question and the City will expend the amount provided within the Interlocal
Agreement as approved via resolution 142-18-15175 for Basic Maintenance and Support
Services, Back-Up Internet Services, City Track-IT & Laserfiche Database Services, and City
and Police Data Center & Backup services at the County Data Centers; and
Page 1 of 2
Res. No. 147-18-15180
WHEREAS, this recommendation is critical in addressing the City's Continuity of
Operation Plan (COOP) in case of an emergency.
NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF
THE CITY OF SOUTH MIAMI, FLORIDA;
Section 1. The City Manager is authorized to expend $39,604 with Miami-Dade
County to provide City and Police data backup services, including mUltiple site hosting for
fiscal year 2017/18.
Section 2. Severability. If any section, clause, sentence, or phrase of this
resolution is for any reason held invalid or unconstitutional by a court of competent
jurisdiction, this holding shall not affect the validity of the remaining portions of this
resolution.
Section 3. Effective Date. This resolution shall become effective immediately
upon adoption by vote of the City Commission.
PASSED AND ADOPTED this 21" day of August, 2018.
ATTEST: APPROVED:
P~r!~
MAY R
COMMISSION VOTE: 5-0
Mayor Stoddard: Yea
Vice Mayor Harris: Yea
Commissioner Gil: Yea
Commissioner Liebman: Yea
Commissioner Welsh: Yea
Page 2 of 2
City Commission Agenda Item Report
Meeting Date: August 21,2018
Submitted by: Michelle Caloca
Submitting Department: Finance Department
Item Type: Resolution
Agenda Section: CONSENT AGENDA
Subject:
Agenda Hem NoA.
A Resolution authorizing the City Manager to expend $39,604 with Miami-Dade County to provide data backup
services, including multiple site hosting. 3/5 (City Manager-Finance)
Suggested Action:
Attachments:
Me mo Backu p Se rve r 2018. docx
Reso_Backup_Server expenditure 2017-18.docx
Res No 140-15-14479 -MDC lTD 3-years.pdf
1
THE CITY OF PLEASANT LlVING
To:
From:
Date:
Subject:
Background:
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
The Honorable Mayor & Members of the City Commission
Steven Alexander, City Manager
August 21, 2018 Agenda Item No.: __
A Resolution authorizing the City Manager to expend $39,604
with Miami-Dade County to provide data backup services,
including multiple site hosting.
Regulatory requirements, increased awareness about the value of
off-site data backup, and this century's man-made and natural
disasters have highlighted the need for Cities to store copies of
their data off-site. Cities have embraced cloud backup technology
-because it solves the numerous challenges presented by
traditional backup media -tapes.
The City of South Miami is requesting to continue to contract with
Miami-Dade County to provide data backup services which allows
for the City to save its critical data the Miami-Dade County CatS
facility which is replicated to a secondary Miami-Dade County
Doral Data Center site every evening with no interruption or
disruption of City's internet circuits.
Miami-Dade County's Information Technology Department is the
City's Information Technology proVider for all services since 2014.
As per the Interlocal Service and Maintenance Agreement
executed via Resolution 140-15-14479, which "requires for
County to have "Master System Administrator" access for County
personnel designated with the top permission level over all for
system management and administration for City IT systems
covered by this agreement." Due to the complexity of the City's
Information Technology Infrastructure, sensitive security
information and overall security concerns; Miami-Dade Co~nty is
the only Master System Administrator of the City's entire
Infrastructure and granting any other entity with System
Administrator rights, which would be required to complete this
task, would jeopardize security and could risk stability of the
entire Information Technology system. Hence, Miami-Dade
County, is the sole agent responsible for maintaining the City of 2
Amount:
Account:
Attachments:
South Miami and Police VMware virtual server and storage
environment. The granting of system administrative access to the
City of South Miami and Police VMware virtual server and storage
environment to an external agency would violate the Interlocal
Service and Maintenance Agreement and place a risk the City and
Police IT systems covered by the agreement.
Miami-Dade County utilizes the "IT Services and Rates," provicjed
within the executed Interlocal Agreement. This recommendation
is critical in addressing the City's Continuity of Operation Plan
(COOP) in case of an emergency.
An amount not to exceed $39,604.
001.1340.513.3450, Information Technology Division (lTD)
Contractual Services, with a current balance of $39,804, after
budget transfer.
Resolution for approval
Resolution 140-15-14479
3
RESOLUTION NO.: _--,-1..:.4.:..0 -_1,-,5:....-_1,-4:....4:....7..;.9 __
A Resolution authorizing the City Manager to enter into an Interlocal Agreement
with Miami-Dade County for IT maintenance and support services for a three (3)
year term, expiring September 30, 2018.
WHEREAS, the City wishes to enter into an Interlocal Agreement with Miami-Dade
County for IT maintenance and support services; and
WHEREAS, the City's current IT maintenance and support services contract expires
September 30, 2015; and
WHEREAS, the City requires IT support and maintenance to support critical operations
and business ofthe City; and
Whereas, the County has been providing IT maintenance and support services to the
City since April 2014 providing significant enhancements and security improvements to the
City's network; and
WHEREAS, Miami-Dade County submitted an Interlocal Agreement to the City for
consideration to perform various IT services, commencing on October 1, 2015 and expiring
September 30,2018, which may be terminated by either party with a 120-day written notice.
NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND CITY COMMISSION OF THE CITY
OF SOUTH MIAMI, FLORIDA:
Section 1. The City Manager is authorized to enter into an Interlocal Agreement with
Miami·Dade County, for IT maintenance and support services, for a three (3) year term
commencing on October 1, 2015 and expiring September 30, 2018 for $165,500, for FY15-16;
$170,500 for FY16·17; and $175,500 for FY17-18. The Interlocal Agreement may be terminated
by either party with a 120-day written notice. A copy of the Interlocal Agreement is attached.
Section 2. S(!verabiHty. Ifany section,clause, sentence, or phrase (lfthis re.solution is
for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding
shall not affect the validity of the remaining portions of this resolution.
Section 3. Effective Date: This resolution shall take effect immediately upon
enactment.
PASSED AND ENACTED this ...!..§...tday of September, 2015.
~ CITYCLERK'~
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Harris:
Commissioner Welsh:
4-0
Yea
absent
Yea
6
Commissioner Liebman: Yea
Commissioner Edmond: Yea
7
~ South Miami
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM THE CITY OF PLEASANT UViNG
TO:
FROM:
DATE:
SUBJECT:
BACKGROUND:
The Honorable Mayor & Members of the City Commission
Steven Alexander, City Manager
September I, 2015 Agenda Item NO.:l.!I
A Resolution authorizing the City Manager to enter into an
Interlocal Agreement with Miami-Dade County for IT
maintenance and support services for a three (3) year term,
expiring September 30, 20 I B.
Miami-Dade County has been performing the City's IT maintenance and
support services since Apri I, 20 14. The first engagement was for a six (6)
month trial period, expiring September 30, 2014; followed by a one (I)
year agreement expiring September 30, 2015. Based on the performance
of Miami-Dade County and deliverables the City has derived from this
relationship, it is recommended to enter into a three (3) year agreement
for IT support services.
The Miami-Dade County network and infrastructure support team
successfully maintains the City's and Police IT infrastructure systems.
The IT team members consisted of IT Directors and managers over
seeing their subject matter experts in the areas of Microsoft, Active
Directory Services, Proxy Services, Anti-Virus, Enterprise Messaging,
Mobile Messaging, Enterprise Access, Firewalls, Data Center and Virtual
Networking Support, Routing, Wireless Broadband, Wi-Fi,· Network
Hardware. -Circuit Provisioning; Cabling, Server, Storage, Computer
Hardware, and Security. Miami-Dade County handled support calls for
Police operations 24/7/365 and took immediate steps to address all
reported issues as high risk and priority. The City's and Police daily
operations enjoy availability of all critical IT infrastructure systems with
no major impacts to daily operations and delivery of service to the
citizens.
Miami-Dade County working with the City, continued the process to
review and provided valuable input on recommended new IT projects for
the City to improve the reliable and timely delivery of service to the
citizens. The County provided the MIS Budget Worksheets for FY 2015-
16 to the City of South Miami addressing continued IT service
improvements.
8.
South~iami
THE COY OF PLEA5ANT UVCNG .
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
The delivery of IT support services by Miami-Dade County was anchored
by the on-site designated Miami-Dade County network mamlger. The
manager handled on average 142 IT requests for support 09 a. monthly
bases and resolved the majority of the requests. Many Of the requests
are received by direct phone call or City staff seeking immediate techn ical
support. Miami-Dade County IT support team has been effective and
efficient in the timely delivery of services as defined in the Inter-local
Agreement.
Miami-Dade County working with. the City of South Miami, began new IT
projects for the City to address high risk and priority projects. The
following are some examples of projects and the improvements to the
City's IT environment:
Hi.:hli.:hts of FY 14-15
Wi-A Downtown -Digital Pay Station Modems: Miami-Dade County
prOVided broadband, network, security ,engineering and on-site technical
support for the new Digital Pay Station modems commun icating with the
City's Wi-Fi network so that the credit card data can be transmitted
\AliroIA'i:l:.lv ",h .. rulIsh ... h.c. newly ·lnc .... ':lIII~ \NLJ:i D.. ... lrinft s~st.c.n'\ Thi r will ~ ........ _ ..... , .... , """'6" .. , ..... '...... "~\oQ..""",,, .,-, •• iIi· ..... "·6 I ...... ". '''' I
allow the City to disconnect the AIRCARDS and .save on the monthly
recurring cellular costs. .
Community Center Pool Payments Station and Security Monitoring;
Miami-Dade County provided network. security, engineering and on-site
technical support for the new Community Center credit card payment
station and remote security monitoring system.
Police Two Factor Authentication and EncQ!l?tion system: Miami-Dade
County provided support for the Two Factor Authentication and
Encryption system successfully deployed last year by Miami-Dade County
for the Police Department computers and laptops in compliance with the
Federal Bureau of Investigation Criminal Justice Information Services
Security Policies to access criminal justice systems, data, and records
FDLE.
t
\
9'
THE Ct1Y Of PLfASANT lIVlNG
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
Laserfiche system: Miami-Dade County continued to provide regular
support for the e-Document system deployed last year by Miami-Dade
County.
URL Filtering and Antivirus: Performed regular Systems Health
assessment.
o Trend Micro Business Worry Free Antivirus
updates
o Barracuda URL Filtering updates
Firewall Services: Performed monthly maintenance and regular security
assessment.
o Month Iy preventative maintenance review
o Performed regular backup of firewall configurations
and rules
o Processed firewall requests to allow access to
blocked resources
Active Directory: Performed regular system health assessment.
o Performed regulars system backup of the two
domains
Enterprise Messaging: Performed regular system health assessment.
o Performed regular performance tuning and security
review of the exchange servers.
Security: Performed initial discovery and overall system. health
assessment.
o Performed regular review of firewall zone design.
Miami-Dade County working with the City, began new IT projects on
FY 14-15 to address high risk and priority projects. The following are
some examples of projects and the improvements to the City's IT
environment
Successfully Completed project for implement YMware virtual
server environment: City of South Miami's server infrastructure lacks
redundancy .. Most servers in the environment are out of warranty and
have no hardware maintenance contract. Existing computer room space
\
l
I
\
I
THE CITY OF PLEASANT LIVING
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
will not support further growth. Failure of out of warranty servers
would cause vital and business critical services to be unavailable. Miami-
Dade County deployed new VMware virtual server environment hosted
in the Miami-Dade County, Data Center located at 5680 SW 87 Ave.
The City on-site servers can be retired, redUCing the cost of electriCity,
cooling, and annual maintenance expenses,
Successfully Com~leted Project for Upgrade Worry Free
Antivirus to the latest version 9.0: Properly configured antivirus
version 7.0 and deployed to City workstations and servers. The systems
now utilizes features such as Web Reputations and Web Filtering and will
automatically deploy across the network updates.
Successfully Completed Project for Re-Design City of South
Miami IP Scheme: IP addresses where changed to use RFC 1918
ranges. This involved changes on all network devices along with, servers,
firewalls. PCs, appliances, printers, etc. on the City of South Miami
network.
IT Service Improvements for FY 15-16:
AT&T Switched Ethemet (ASE) network ~roject: Miami-Dade
County performed an analysis of the City's internet circuits and
recommend an upgrade that will leverage the scalability of the AT&T
Switched Ethernet (ASE) network service, to scale bandwidth up or
down, add new sites or change features in near real time. The City will
benefit'from the improved bandwidth and redundancy of the dual hub
architecture for City Hall and the two remote sites not available with the
current service provider. Miami-Dade County will coordinate, schedule
and perform network installation of the new AT&T network services that
include actively monitoring the AT&T ASE network circuits and
performing repairs 24171365. Miami-Dade County is in the process of
transitioning the City onto new virtual server infrastructure that is
hosted at the Miami-Dade County, Main Data Center located at 5680
SW 87 Ave. Thenew network design being implemented by Miami-Dade
County, will provide the City of South Miami with the network
bandwidth required to access the City's IT hosted infrastructure at the
County's secure Data Center; perform data backup's, and deliver high
speed Internet Service to the City seamlessly. Miami-Dade County will
establish a migration plan onto the AT&T ASE network circuits, testing
and transition of service will occur prior to the final month of the 12
11
SoutOOiami
THE crtY OF PLEAsANT LIVING
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
month FPL agreement. Then during the final month Miami-Dade County
will coordinate and schedule with minimal impact to the City of South
Miami the transition onto the new high speed AT&T Switched Ethernet
Network service.
Network Modernization: The current network design is not cohesive
and lacks redundancy in certain critical locations. Routing is currently
static, a routing protocol should be configured for more effective use 'of
available links and faster fault recovery. The purchase of new equipment
is required to complete this re-design. The City of South Miami would
benefit from a higher speed network with redundancy in critical locations.
Additionally, use of a routing protocol will reduce failover times and
ensure the most efficient link is used for transfer of data. The voice over
IP phone system would be intergraded with Quality of Service. The re-
design will provide both employee and guest Wi-Fi services to the City
and citizens that visit City hall.
Network Monitoring and Alerting: The City has no monitoring or
alerting when critical IT infrastructure fails and impacts the City's abilitY
to service dhe citizens. The remote monitoring system would benefit the
City by automatically alerting designated staff when critical systems failed
for example firewall, core network, internet, Pool and Parking Pay Station
systems. Miami-Dade County would purchase, setup and configure.
24/7/365 remote monitoring, alerting and notification of critical IT
equipment.
Data Storage and aackUpenvironment the City does not have an
effective and secure disaster recovery backup plan or continUity of
operations plan to operate the City IT infrastructure in case of an
emergency. The existing data storage infrastructure is local and lacks
redundancy in case of emergency. The new VMware virtual server
environment hosted in the Miami-Dade County, Data Center can be
leveraged to allow data storage and backup services. This will prOVide
the City of South Miami with the required security, off-site disaster
management, should a disaster occur, and backup needed to ensure
continuous business activity without ever incurring a break in serviCE!.
12
THE em' OF PLEASANT: liVING
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
AMOUNT:
ACCOUNT:
FUNDING
RESTRICTIONS:
ATTACHMENTS:
There is no change to the annual cost of the Interlocal Agreement for
FY 15-16. and shall remain at $165,500. The fee for FY 16-17 shall
increase to $170,500 and to $175,500 for FYI7-18. It should be noted.
the annual fees for each FY year are still less than the annual cost of IT
maintenance and support services the City paid to the previous IT
services provider; $189,800 .
. Amount not to exceed $165,500. FY 15-16
The expenditure shall be charged to Contract Services -Infrastructure
account number 00 1-1340-513-3450.
There are no reporting requirements or restrictions on the use of the
funds.
Resolution
Interlocal Agreement
Resolution No. 192-14-14286
Resolution No. 70-14-14164
13
Miami-Dade County Information Technology
Interlocal Service and Maintenance Agreement
INTERLOCAL SERVICE AND MAINTENANCE AGREEMENT
TIllS INTERLOCAL SERVICE AND MAINTENANCE AGREEMENT
("Agreement") is made and entered into by and between the CITY OF SOUTH MIAMI, a
municipal corporation within the State 'of Florida, having its principal office at 6130 Sunset
Drive, South Miami, FL 33143, (hereinafter sometimes referred to as the "Customer" or "City")
and MIAMI-DADE COUNTY, a political subdivision of the State of Florida, having its principal
office at III N.W. 1" street, Miami, Florida 33128, (hereinafter referred to as the "County" or
"Contractor") and is effective as of the 1 day of October 1, 2015 thru September 30, 2018.
RECITALS
WHEREAS, the County, tbrough the Information Technology Department ("ITO"), is
the provider of information technology ("IT") services that enable and support the operations of
all County departments, external government agencies, residents and the public at large; and
WHEREAS, the City desires that the County, tbrough the ITO, provide certain services
as further described in Appendix A -Scope of Services to the City for maintenance and support
of the City's information technology systems for the City's security firewall, exchange, network,
servers, AS400, Storage Area Networks (SANS), desktop computers, laptops, Apple products to
include MAC and (Pad devices and any and all additional peripherals; and
WHEREAS, the County agrees to provide such IT maintenance and support services to
the City pursuant to the conditions set forth in tbis Agreement which shall commence on the
eHective date, with a one-year options to renew tbat can be exercised by tbe City Commission,
unless terminated with thirty (30) days written notice by either the County or City or unless the
Board of County Commissioners fails to ratify this Agreement one (1) year from the effective
date; and
WHEREAS, Section 2-9 and 2-10 ofthe Code of Miami-Dade County provides that the
County Mayor is authorized to enter into contracts on behalf of the County with other
governmental units for joint performance with the County of any function or service which the
County is authorized or directed to perform subject to ratification by the Board of County
Commissioners within one (1) year from the effective date; and
WHEREAS, this Agreement will be submitted to the Board of County Commissioners
for ratification within one (I) year;
NOW, TIlEREFORE, in consideration of the mutual covenants and conditions contained
herein, the mutual promises of the parties, and other good and valuable consideration, intending to
be legally bound hereby, the parties do hereby understand, acknowledge and agree as follows:
- I -
14
Miami-Dade County Information Technology
Inter/ocal Service and Maintenance Agreement
ARTICLE 1.
MIAMI-_ ti'lij~I'I"
DEFINITIONS
The following words and phrases when used in this Agreement shall have the following
meanings:
"Regular Busiuess Hours" shall mean the County will deliver services from 8 AM until
5 PM, weekdays, excluding County holidays observed by Miami-Dade County government and
such other times as the ITO is not generally open for the delivery of services to its customers.
"User" shall mean any City employee authorized by the City to request services under
this Agreement.
"Master System Administrator" shall mean the County personnel designated with the
top permission level over all for system management and administration for City IT systems
covered by this Agreement. The Master System Administrator is charged with the responsibility
of administering the proper level of permissions to all User's.
"System Administrator" shall mean the County personnel designated with a lower level
of system permission to maintain IT systems covered by this Agreement. The System
Administrator is charged with delivery of Trier I support for City IT systems.
"On-Site IT Service Technician" shall mean the person(s) designated by County with to
be responsible for the delivery of IT support services to the City. The IT service technician(s)
will have System Administrator access for troubleshooting reported problems and coordinating
overall operational support for the County, as well as serving as Vendor liaison.
"1,1 Tier Support" shall mean support provided by designated Onsite IT Service
Technician and shall consist of the first point of contact for customer support of police,
supervisors and Users. The Onsite IT Service Technician will have System Administrator access
to triage the issue to determine whether it is technical or operational, shall resolve operational
issues and respond to questions concerning the use of the system. Technical issues that cannot be
resolved by the lSI Tier Support Person shall be reported to the County's lill's Help Desk which
will forward to the County Master System Administrator.
"2no Tier Support" shall mean support provided by the County Master System
Administrator and shall consist of technical issues reported that have been triaged to detennine
root cause and resolved. NI technical issue not resolved by 2nd Tier Support shall be reported to
the 3,d Tier support for vendor resolution.
"3,0 Tier Support" shall mean support provided by the hardware and software
maintenance vendors under service level agreements with the City to provide customer support
and maintenance.
- 2 -
15
Miami-Dade County Information Technology Department
lnterlocal ServIce and Maintenance Agreement
"SANS" to mean Storage Area Networks (SANS) device. This device is connected to the
network and contains disk or disks for storing data.
"Vendor" shall mean responsible hardware or software manufacture or 3m party vendor
under .eontract with the City to provide customer support and maintenance.
"24nI36S" to mean twenty four hours, seven days and three hundred and sixty five days
eac!) year.
ARTlCLE2. SCOPE.AND TERM OF SERVICES
2.1. In accordance with the provisions of this Agreement and in consideration of the payment by
Customer of the price for such services, the County, through its ITO, will make commercially
reasonable effortS to ptovide the City with the highest quality, eost effective, Couilty Services as
set forth in Appendix A -Scope of Services and'. Prices pursuant to the tenns and conditions of .. .
this Agreement.
2.2 The County will provide 2080 hours of service under this agreement. These hours include
designated manilgi:mentand support to provide oversight and interface with the City as the need
aPses, !!1ld prqj'eet milnagement hours as requited. The County will meet jointly wi(il the City to
discuss delivery services and any special projects. The County will have subject matter experts
attend as required to providetecommendatioJ1ll ofilew IT systems and.solutions to the ,City at no
charge, included ill the price quoted. The designated primary point of contact will be the fiel!!
supervisor and directors will serve as City's escalation contacts. They will be the primary liaisons
monitorillgthe service delivery levels to-ensure optimal performance.
305·275·7927
3()S·S96-8409
2.3. When the County performs services at locations under City control, City agrees to provide to
County, at IlO charge, a non-hazardous environment for work with shelter,heat, light, an!!PQwer,
and with full and free access to the IT systems to be serviced. City will provide all information
pertaining to tliehardware and softWare ilecessary to enable County to perfotm its obligati<lns
under this Agre,ement.
- 3 -
16
Miami-Dade County Information Technology Department
Interfocal Service and Maintenance Agreement
2.4. The City hereby agrees to:
2.4.1. Maintain any and all electrical and physical environments in accordance with the
manufacturer's specifications for its IT systems.
2.4.2. Provide standard industry precautions (e.g. back-up files) ensuring database
security, per County's recommended backup procedures.
2.4.3. Ensure system accessibility, which includes physical access to buildings as well as
remote electronic access. Remote access can be stipulated and scheduled with customer; however,
remote access is required and will not be substituted with on-site visits if access is not allowed or
available.
2.4.4. Obtain and provide to County all software licenses or other authorization necessary
for the County to perform the services listed in Appendix A.
2.4.5. Provide County with office space withiq City property upon the commencement of
this Agreement. The office space provided by City should include a telephone line, network
connection, and will be located on the second floor of City Hall immediately abutting the City's
existing server room which is approximately lOX 10 and currently being occupied by the City's
existing IT firm, to enhance County response time.
2.4.6. Be responsible for all recurring hardware and software operating maintenance
expenses.
2.4.7. Purchase and maintain its own internet service provider and related costs.
2.4.8. Develop a detailed continuity of operations plan to deal with both natural and man·
made disaster with the cooperation of the County.
2.4.9. As part of its annual budget preparation process, identifY maintenance costs for the
on-going system maintenance and present them to the County for review. The County's
performance and obligation under this Agreement is contingent upon an annual appropriation and
renewal of all required vendor system maintenance agreements by the City. Cancellation of
required vendor system maintenance agreements by the City will cause all associated expenses
associated with the system repairs by vendor for labor, repairs, replacement, and patching of such
equipment, as required to be charged back to the City. The Agreement can be cancelled at any
time by the County with notified in writing, at least (120) days prior to cancellation. There will be
no early termination charges from the City for canceling Agreement during the year.
2.5. All City service requests shall be made as set forth in Appendix A or as mutually agreed to
by the Parties.
- 4 -
17
Mlaml-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
2.6 The County will meet jointly with City to discuss delivery services and any ongoing special
projects. The County will have subject matter experts'attend as required to provide
recommeild~tioilS. of new IT systems and solutions to the City. The supervisor and director will \)e
the liaisons the service levels to ensure oJll' 1iII1J~ jJletfclflJl~~
Division 305-596-8368 jnc@miamidade.gov
Article 3. PRICING. PAYMENT AND TERMS
The cost to the City for the provision of services under this agreement are as set forth in
Appendix A. The County will provide to the City monthly invoice, and City will make payments
to the County within thirty (30) days after the date of each invoice. Overdue invoices will bear
simple interest at the rate often percent (10%) per annum, unless such rate exceeds the maximum
allowed by law, in which case it will be reduced to the maximum allowable rate.
ArtIcI.e4. LIMITATION OF LIABIUTY
NotwithstandiJ!g any other provision of this Agreement to the contrary, except for personal
injury or death, the County's total liability, whether for breach of contract, warranty,
negligence, strict .liability in tort, or otherwise, will . be limited to the direet damage$
recoverahle under law, but not to exceed the price of. twelve (12) mouths of BasiC
Mainteuance and Support Service pr.oVideduJ.der this Agreement. ALTH:OUGH THE
PARTIES ACKNOWLEDGE THE POSSmILIl'Y OF SUCll LOSSES OR DAMAGES,
THEY AGREE THAT THE COUNTY WILL NOT BE LIABLE FOR ANY
COMMERCIAL LOSS; INCONVENIENCE; LOSS OF US.F;, TIME. DATA, GOOl)
WILL, REVENUES, PRQFlTS OR SAVINGS; OR OTHER SPECIAi., INCIDENTAL,
INDIRECT. OR CONSEQUENTIAL DAMAGES IN .;\NY WAYREiATED TO OR
ARISING FROM TIllS AGREEMENT OR THE PERFORMANCE OF SERVICES BY
THE COUNTY PURSUANT TO TlIlS AGREEMENT. No action for contract hrea.ch or
otherwise relating to the transactions contemplated by this Agreement may be brought
more than .,ue (1) year after the aeemal of the cause of actiou, except for money dne upou
an openaecouut. TblslimitatioJi of liability will.survive the expiration or termination of this
Agreement anil applies notwithstundlng any contrary provision.
-5 -
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Miami-Dade County Information Technology Department
Inter/ocal Service and Maintenance Agreement
MIAMI-.IDE ti·lb~I'j
ARTICLES. CITY WARRANTIES
The City represents and warrants to County as follows:
(a) City has the necessary rights and licenses, consents, permissions, waivers and releases to
permit the County to perform any ofthe services as contemplated herein.
(b) None of the City systems or uses (i) violate, misappropriate or infringe any rights of any
third party, (ii) will defame or invade the rights of privacy or publicity any rights of any
third party, or (iii) are designed for use in any illegal activity or promote illegal activities,
induding, without limitation, in a manner that might be malicious, illegal or harmful to
any person or entity, or discriminatory based on race, sex, religion, nationality, disability,
sexual orientation, or age.
(c) The City has the authority to enter into this Agreement fOr the County to perform these
services.
ARTICLE 6. DEFAULTITERMINATION
6. \. If the County breaches a material obligation under this Agreement (unless City or a Force
Majeure causes such failure of performance); City may consider the County to be in default. If
the City asserts a default, it will give the County written and detailed notice of the default. The
County will have thirty (30) days thereafter either to dispute the assertion or provide a written
plan to cure the default that is acceptable to City. If the County provides a cure plan, it will begin
implementing the cure plan immediately after receipt of City's approval of the plan.
6.2. If City breaches a material obligation under this Agreement (unless County or a Force
Majeure causes such failure of performance) or if City fails to pay any amount when due under
this Agreement, indicates that it is unable to pay any amount when due, indicates it is unable to
pay its debts generally as they become due, files a voluntary petition under bankruptcy law, or fails
to have dismissed within ninety (90) days any involuntary petition under bankruptcy law, County
may consider City to be in default. If County asserts a default, it will give City written and detailed
notice of the default and Customer will have thirty (30) days thereafter to (i) dispute the assertion,
(ii) cure any monetary default (including interest), or (iii) provide a written plan to cure the default
that is acceptable to County. If City provides a cure plan, it will begin implementing the cure plan
immediately after receipt of County's approval ofthe plan.
6.3. If a defaulting party fails to cure the default as provided above in Sections 6.1 or 6.2, unless
otherwise agreed in writing, the non-defaulting party may terminate any unfulfilled portion of this
Agreement and may pursue any legal or equitable remedies available to it subject to the
provisions of Article 4 above.
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Mlami-Dade County Information Technology
Inter/DCa/ Service and Maintenance Agreement .
ARTICLE 7. NOTICES
All notices required or pennitted under this Agreement shall be in writing and shall be deemed
sufficiently served if delivered by Registered or Certified Mail, with return receipt requested;
or delivered personally; or delivered via fax or e-mail (if provided below) and followed with
delivery orhard copy; and in any case addressed as follows:
(\) To the County:
and to:
Information Technology Department
5680 SW 87 Av.e, Miami FL
Attention: Jose Otero
Phone: 305-596-8409
Fax.: N/A
E-mail: JRO@MiamiDade.gov
Inionnation Technology DepartIhent
5680 SW 87 Ave, Miami FL
Attention: John Concepcion
Phone: 305-596-8368
Fax: N/A
E-mail: JNC@MiamiDade.goY
(2) To the City:
Attention:
Phone:
Fax.:
E-mail:
and to:
Attention:
Phone:
Fax:
E-mail
Steven Alexander
305-663-2510
305-663-6345
salexander@Southmiamifl.gov
Maria Menendez, City Clerk
305-663-6340
305-663-6348
Mmenendez@Southmiamifl.gov
Either party may at any time designate a different address andlor contact person by giving
notice as provided above to the other party. Such notices shalJ be deemed given upon receipt by
tI;1e addressee.
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Mlaml-Dade County Information Technology Department
Interlocal ServIce find Maintenance Agreement
In addition to the above contacts the following is the contact list for the City for all
CQn"".nlunicat'ions-related billing an.d work 9rd~r approyals=
Send all htvoicesand invoice back-up documentation to:
N@lc&Tile:
Phone:
Aifredo Riverol, Chief Financial Officer
305/663-6343
ariverol@Southmiamifl.gov E-mail:
-Address: City of South Miami, 6130 Sunset Drive, South Miami, FL 33143
Authorized to Request Billable (Time & Materials) fot IT Services
Name & Tile:
Phone:
E-mail:
Address:
Steven Kulick, c.p .M., Purchasing Manager_
305/663-6339
skulick@Souhmiamifl.gov
City of South Miami, 6130 Sunset Drive, South Miami, FL 33143
For questions and inquiries by the City pertaining to telephone invoices and invoice back-up
doeumentat1on to the County the City shall contact accoUIiting manager via electronic email.
MaJekOdunmi,
Aecounting
Manager
ARTICLES:
Billing
Liaiso
305.596-
8041 YMAJEKO@miamidade;gov
ACCESS TO CONFIDENTIAL INFORMATION
During the course of this Agreement, the County and City may have access to the other party's
Coilfidenlial lhfoftnatioi'l.The. County and the City shall endeavor to treat the other party's
Coilfidential Information as it would treat its own Confidential Information of a similar nature.
Notwithstanding the foregoing. the parties acknowledge and agree that.8sa politicalsubdivision
- 8 -
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Miami-Dade County Information Technology Department
Inter/ocal Service and Maintenance Agreement
MIAM".~ aUd
and municipal corporation of the State of Florida, the County and City are subject to Florida's
Public Records Law, Section 119 of the Florida Statutes. The parties' compliance with, or good
faith attempt to comply with, the requirements of Chapter 119 of Florida Statute shall not be
considered breach ofthis Agreement.
ARTICLE 9: THIRD PARTY PROPRIETARY INFORMATION
During the course of this Agreement, the County and the City may have access to Third Party
Proprietary Information received by either the County or the City through agreements and
licenses with third parties. The County and City mutually agree to infonm the other party of the
requirements of such third party agreements and licenses and shaU maintain the confidentiality of
aU proprietary information as if such agreements and licenses applied to both the County and
City. Notwithstanding the foregoing, the parties acknowledge and agree that as a political
subdivision and municipal corporation of the State of Florida, the County and City are subject to
Florida's Public Records Law, Section 119 of the Florida Statutes. The parties' compliance with,
or good faith attempt to comply with, the requirements of Chapter 119 of Florida Statute shall not
be considered breach of this Agreement.
ARTICLE 10. MIAMI-DADE COUNTY OFFICE OF THE INSPECTOR
GENERAL REVIEW
According to Section 2-1076 of the Code of Miami-Dade County, as amended by Ordinance No.
99-63, Miami-Dade County has established the Office of the Inspector General which may, on a
random basis, perfonm audits on all County contracts, throughout the duration of said contracts
including this Agreement. The Miami~Dade County Inspector General is authorized and
empowered to review past, present and proposed County contracts, transactions, accounts,
records and programs. In addition, the Inspector General has the power to subpoena witnesses,
administer oaths, require the production of records and monitor existing projects and programs .
. Monitoring of an existing project or program may include a report concerning whether the project
is on time, within budget and in conformance with plans, specifications and applicable law. The
Inspector General is empowered to analyze the necessity of and reasonableness of proposed
change orders to the Agreement. The Inspector General is empowered to retain the services of
independent private sector inspectors general (IPSIG) to audit, investigate, monitor, oversee,
inspect and review operations, activities, performance and procurement process, including but not
limited to project design, specifications, proposal submittals, activities of the City, its officers,
agents and employees, lobbyists, County staff and elected officials to ensure compliance with
contract specifications and to detect fraud and corruption.
Upon written notice to the City from the Inspector General or IPSIG retained by the Inspector
General, to the extent provided by and subject to applicable law, the City shall make all requested
records and documents available to the Inspector General or IPsrG for inspection and copying.
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Miami-Dade County Information Technology Department
Inter/ocal Service and Maintenance Agreement
The Inspector GeneraL and IPSIG shall have the right to inspect and copy all documents and
records in the City's possession, custody or control which, to the extent provided by and subject to
applicable law, pertain to performance of the contract, including, but not limited to original
estimate files, change order estimate files, worksheets, proposals and agreements form and which
successful and unsuccessful subcontractors and suppliers, all project-related correspondence,
memoranda, instructions, financial documents, construction documents, proposal and contract
documents, back-charge documents, all documents and records which involve cash, trade or
volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel
records, and supporting documentation for the aforesaid documents and records.
ARTICLE 11. GOVERNING LAW
This Agreement, including exhibits or appendices, and all matters relating to this Contract
(whether in contract, statute, tort (such as negligence), or otherwise) shall be governed by, and
construed in accordance with, the laws of the State of Florida. Venue shall be Miami-Dade
County.
ARTICLE 12: INDEMNIFICATION
The City does hereby agree to indemnify and hold harmless the County and its officers, employees,
agents and instrumentalities, to the extent and within the limitations of Section 768.28, Fla. Stat.,
from any and aU liability, losses or damages, including attorneys' fees and costs of defense, which
the County or its officers, employees, agents or instrumentalities may incur as a result of claims,
demands, suits, causes of actions or proceedings of any kind or nature \,Claims") arising out of,
relating to or resulting from, and to the extent caused by, City's (or its employees, agents, or
subcontractors) failure to perform as required by this Agreement.. However nothing herein shall be
deemed to indemnify the County from any Claim arising out of the negligent performance or failure
of performance of the County or any unrelated third party.
Subject to the limitations set forth in Article 4 of this Agreement, the County does hereby agree to
indemnify and hold hannless the City and its officers, employees, agents and instrumentalities, to
the extent and within the limitations of Section 768.28, Fla. Stat., from any and all liability, losses
or damages, including attorneys' fees and costs of defense, which the County or its officers,
employees, agents or instrumentalities may incur as a result of claims, demands, suits, causes of
actions or proceedings of any kind or nature ("Claims") arising out of, relating to or resulting
from, and to the extent caused by, County's (or its employees, agents, or subcontractors) failure to
perform as required by this Agreement. However nothing herein shall be deemed to indemnify the
City from any Claim arising out of the negligent performance or failure of perfonnance of the
City or any unrelated third party.
-10 -23
Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
ARTICLE 13: TERM OF AGREEMENT
This Agreement shall become effective the later of October 1,2015 or upon signature by all
parties (Effective Date) and will remain in full force and effect until September 30, 2018. The
County and the City may jointly extend this Agreement for a one-year term by mutual agreement
which must be approved by the City Commission. Up[}ll ~ny extension, the County and City
will review the services and fees set forth in Appendix A and mutually agree as to whether any
amendment to such services and fees are necessary. Notwithstanding the foregoing, this
Agreement must be ratified by the Board of County Commissioners within one year of the
Effective Date. In the event this Agreement is not ratified within one year of the Effective Date
. or the Board of County Commissioners disapproves the Agreement, this Agreement shall
terminate immediately.
ARTICLE 14: TERMINATION
Either the City or County may, at any time, in their sole discretion, with or without cause,
terminate this Agreement by written notice to the other party and in such event, the County or
City shall, one hundred twenty (120) days after receipt of such notice ("Termination Date"),
unless otherwise directed:
l. stop all work as of the Termination Date;
ii. take such action as may be necessary for the protection and preservation of the
otherparty's materials and property;
iii. cancel orders;
iv. assign to the City and deliver to any location designated by the City any non-
cancelable orders for Deliverables that are not capable of use except in the
performance of this Agreement and has been specifically developed for the sole
pUlpose of this Agreement; and
v. take no action which will increase the amounts payable by the City under this
Agreement.
ARTICLE 1.5. COMPLIANCE WITH APPLICABLE LAWS
The Parties will at all times comply with all applicable statutes, rules, ordinances, regulations,
licenses and orders relating to or in any way affecting this Agreement and the performance by
the Parties of this Agreement.
-11 -
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l"lliIml-Uaoe LDuncy ~nTDrmaCJDn lecnnomgy
Inter/acal Service and Maintenance Agreement
MIAM ... OE tM1U1d
ARTICLE 16. SEVERABILITY
If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal,
invalid or unenforceable, the remaining provisions shall remain in full force and effect.
ARTICLE 17. NATURE OF THE AGREEMENT
a) This Agreement incorporates and includes all prior negotiations, correspondence,
conversations, agreements, and understandings applicable to the matters contained in this
Agreement. The parties agree that there are no cornnritments, agreements, or
understandings concerning the subject matter of this Agreement that are not contained in
this Agreement, and that this Agreement contains the entire agreement between the
parties as to all matters contained herein. Accordingly, it is agreed that no deviation from
the terms hereof shall be predicated upon any prior representations or agreements,
whether oral or written. It is further agreed that any oral representations or modifications
concerning this Agreement shall be of no force or effect, and that this Agreement may be
modified, altered or amended only by a written amendment duly executed by both parties
hereto or their authorized representatives.
b) Neither party shall be deemed in breach hereunder for any cessation, interruption or delay
in the performance of its obligations due to causes beyond its reasonable control,
including, without limitation, earthquake, flood, or other natural disaster, act of God,
labor controversy, civil disturbance, terrorism, war (whether or not officially declared) or
the inability to obtain sufficient supplies, transportation, or other essential commodity or
service required in the conduct of its business, or any change in or the adoption of any
law, regulation, judgment or decree (each a "Force Majeure Event"); provided that, (a)
the party relying upon this Section shall have given the other Party written notice thereof
promptly and, in any event, as soon as reasonably possible under the circumstances; and
(b) shall take all steps reasonably necessary to mitigate the effects on the other Party of
the Force Majeure Event upon which such notice is based. This Agreement comprises the
entire agreement between County and City with respect to its subject matter, and
supersedes all prior and contemporaneous proposals, statements, sales materials or
presentations and agreements (oral and written). No oral or written information or advice
given by Contractor, its agents or employees shall create a warranty or in any way
increase the scope of the warranties in this Agreement.
(Signature page follows)
-12 -25
Miami-Dade County Information Technology
Interlocal Service and Maintenance Agreement
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY
County Attorney
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY
Digitajly signed by:
~' q,as F. Pepe
ot4' ~~"N=ThomaSF'
, ,.',~,1!, U~h~~;m~,~J~
Cl Attorney
" '. e: 2015,09.02 18,:
. 44:08 -05'00'
-13 -
26
MIamI-Dade County , InformatIon TechnologyDepartment
lntedoca/ Service and Maintenance Agreement
APPENDIX A -SCOPE OF SERVICES AND PRICING
In accordMce with tile terms and conditions of this Agreement, the COlinty will provide the City
with tile follnwing services as may be amended from time to time by mutual agreement in writing:
t BASIC MAINTENANCEANJ) SuPPORt SERVICES
A. Fees for basic maintenance and -suppnrt services
mexcbange for the Basic Maintenance and SIIPport Services described here, the City shall pay
the Co~(y based 'nn 'the agre~ upnn annualpiice schedule. The City will he invoiced by
County .on mnnthly basis and such invoices payments shall be paid in accordance with the terms
and conditions of this Agreement.
B. Covered -Services
The CO:l\n\y!ihall provi<le to the City the following Basic Maintenance and Support Services fnr
the Coyer¢ Equipmentlis\ed in Subsection C The City must cSubmit all apprnved requests fDr
maintenance or serviCe,s whetber hardware or snftware using the CnuntynnlineService Catalog
system for lissigmnent to County support staff. The -CoUrtty will contact City Upon reCeiving
service ticket from City. In the event additinna! hardware and software is required for the
provisioit of any .of the services set forth herein, such hardware 01' snftware shall be supplied at
the City's snle expense and with City's prior approval.
o CoUrtty wiii provide a designated phonenUnlOer (3Q5-596-HELP (4357) to
report troubles during regular busines$ hours and emergencies after
regular business hours.
OPi"!)vide authorize" City Users with aCcessto the COilnt)' online Servii)e
Catalog system for assignment of maintenance and service tasks to County.
o Designated on-site IT service technician during regular business ho.urs from
8:00 AM until 5:00 PM, excluding weekends and County holidays.
-14 -
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I
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I ,
\
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27
I
I
I
I
I
Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
MIAMI.~ K.mm"iiiII'
o Report problems and coordinate with. Vendor for the maintenance of
Barracuda Appliance with support of Vendor guidance pursuant to City's
maintenance agreements with such Vendor.
o Report problems and coordinate with Vendor for the maintenance of AS-
400 with IBM and SunGard guidance pursuant to City's maintenance
agreements with those Vendors.
o Report problems and coordinate with Vendor for the maintenance of
TREND with support of Vendor guidance pursuant to City's maintenance
agreements with such Vendor.
o Report problems and coordinate with Vendor for the maintenance of
Interactive Outdoor KIOSKS with support of Vendor guidance pursuant to
City's maintenance agreements with such Vendor.
o Report problems and coordinate with Vendor for the maintenance of City
A V system support of Vendor guidance pursuant to City's maintenance
agreements with such Vendor.
o Report problems and coordinate with Vendor for maintenance of Wireless
Mesh located in the Downtown business district with support of Vendor
guidancepUrsllllritto City's maintenance agreements with such Vendor.
o Emergency After Hour Snpport
• County shan provide 50 hours of overtime during the annual
contract period at no charge, included in the price quoted.
o Public Records Requests
• County will process public records made by the City or by third-
parties requesting City public records for records involving email
searches at no charge, included in the price quoted.
o Wide Area Network (WAN) and Local Area Network Maintenance
(LAN)
• Manage Network support upgrades and changes
• Provide Tier 2 & 3 Network support and troubleshooting,
• Troubleshooting of premise data wiring and patch cables.
• Communicate scheduled Maintenance to City liaison.
• Assignment of IP address to all accounts. -15 -
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Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
MIAM .... ICE . BelIJ~W
o Server and SANS Equipment Maintenance
• Installation of software for applications
• Maintain all Microsoft operating systems and software updates
• Restoration of network services
• Repair and upgrade of servers
o Computer Equipment Maintenance
• Installation of software for applications
• Maintain all Microsoft and Apple operating systems and software
updates
• Restoration of network services
• Repair and upgrade of computer
• Install and setup maintenance loaner (if applicable).
• Maintain an inventory of computers and spare parts
• Maintain mobile and handheld computers
o Telephone Equipment Maintenance
• Perform reset of voicemail passwords
• Maintain class of service (COS)
• Relocate existing and replace defective handsets
• Install new handsets and setup voice mail
• Troubleshooting of premise data wiring and patch
• Contact and reports system pmblems to vendor
• Coordinate with vendor to schedule system upgrades
o Administration of Network Organizational Unit (OU)
• AddlDeletelModify user accounts
• AddlDeletelModify print resources
• AddlDeleteIModifY file share services
• AddlDeleteIModifY e-mail services
• ~ddlDelete!Modify group poticies
• AddlDeletelModifY certificate services
o Install and setup of computers and peripherals.
o County shall notify Customer upon completion of work to document all
work and information pertaining to services rendered.
-16 -29
Interlacal Service and Maintenance Agreement
MIAMI-DADE rg·muD
o The County will provide infrastructure Tier 2 maintenance and management
for remote access, exchange,~ active directory, security, servers, SANS,
network, AS400, desktop computers, laptop computers and peripheral
maintenance. This will require for County to have "Master System
Administrator" access for County personnel designated with the top
permission level over all for system management and administration for
City IT systems covered by this agre,ement.
The Master System Administrators listed below are charged with the
responsibility of administering the proper level of permissions to all User's
and designated back-up staff. The County may, from time to time, add,
modify or delete Master System Administrators to this Agreement by
providing written notice to the City as set forth in this Agreement.
• Lawrence EmbiJ, Security/Fire Wall Support
• Erick Gomez, Network Support Manager
• Gary Lee, Server & Storage Support Manager
• Jorge Mederos, Exchange, Active Directory and Remote
Access Support Manager
• Peter Oelkers, AS400 Support Manger
• Mark Acquaviva, Computer Maintenance Supervisor
• Onsite IT Service Technician (TBD)
o Sites covered by this agreement shall include: See Attachment 1
C. Covered Equipment: See Attachment 2
Unless agreed to in writing by the parties, the Maintenance and Support Services set forth
in this Appendix shall only apply to the following Covered Equipment.
-17 -
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Miami-Dade County Information Technology
Inter/ocalService and Maintenance Agreement
MIAMI.JlA.DE [«·MI,.
D. Standards for Provision of Basic Maintenance and Support Services
1. On-site IT Service Technician:
The County will provide on-site [T service technician to handle all problems reported by
City during regular business hours. The service technician would be vetted by the city in the same
manner as city employees would be. The County will leverage the in-statiou service technician
whenever possible and incorporate into new projects. The on-site IT service technician is primarily
responsible for daily IT support and in some cases may not have the skillset or availability to meet
the project deliverables successfully. The County may need to dispatch special IT service
technician(s) as required for resolution of reported problem or delivery of approved service as the
expeuse of the City. The County wit! provide IT service through a tiered service approach
progressing from I" Tier Support to 2nd Tier Support to 3rd Tier Support as needed for the price
quoted.
2. SERVICE REQUESTS-
City shall submit all approved service request to the County using the online Service
Catalog system. The City shall be responsible for all associated expenses and shall provide the
County with the list of authorized users. The County shall setup each of the Users with accounts for
access to the County online Service Catalog system with 7 business days upon receiving list of
authorized Users. City shall record the service ticket number for reference for any future service.
3. Problem Reporting and Escalation/Regular Business Hours
The Customer will report all problems and make all authorized service requests directly
into the Prevailing ticketing system. Customer must report trouble to the County help desk and
open a trouble ticket in order to avoid any delays in obtaining service. Troubles are defmed as a
faiture of active/production IT services.
o Step 1 -Report Trouble by telephone
Report troubles to the Miami-Dade Help Desk at 305-596-4357 for purpose opening
service ticket. Please record the service ticket number for reference.
Miami-Dade County Information Technology Department
Intetlocal Service and Maintenance Agreement
o Step 2 -Service Manager Escalation Contacts DUring Regular Business Hours
In the event you are not contacted by COUNTY after 60 minutes of reporting trouble during
regular .businesshours, proceed to contact the designated COUNTY supervisor in the order
listed below. if youreceiw nO response after 30 minutes from 1st level supervisor proceed
to the 2nd level escalation contact listed below.
E. Excluded Services
2nd Leve) Escala!ion;
Business HoutS
305-275~ 7927 mia@miamidade.gov
305-596-8368 inc@rniami!lade.gov
The following services are not included within the Basic Maintenance and Support
Services and shall only be provided by County upon mutual agreement in writing and shall
incur a separate fee to City:
o Any service work required due to incorrect or faulty operational
conditions, including but not limited to equipment not connected directly
to an electric surge protector, or not propedy maintained 'in aceordance
with the manufacturer's guidelines.
o The cost of professional service, parts, matedal. or software required for
any services performed by the County under this Agreement
o The repl\ir or l"!:placemenl of products or parts resulting from failure of the
City's facilities, City employee's personal property andIor deviCes
connected to the IT System (or interconnected to devices) whether or Mt
installed by Ule County.
o Service repairs made necessary by damage due to an act. of God, fire,
water, storm, burglary, accident, improper use or abuse.
o Any transmission medium, such as telephone lines, computer networks, or
the worldwide web, .or for equipment malfunction caused by such
transmission medium.
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Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
o Accessories, custom or special products; modified units; or modified
software.
o The repair or replacement of parts resulting from the tampering by persons
unauthorized by County or the failure of the IT System due to
extraordinary uses.
o Operation andlor functionality of City employee's personal property,
equipment, andlor peripherals and any application software not
provided or covered by County.
o Operational supplies, including but not limited to, printer paper, printer
ribbons, toner, photographic paper, magnetic tapes, battery replacement
for uninterruptible power supply (UPS).
o Overtime hours worked by the IT Service Technician in excess of 50
hours outside the established Regular Business Hours.
II. ADDITIONAL IT SERVICES AND RATES
The following additional IT Services may be provided, at request of the City for the
fees as set forth herein. Such fees shall be invoiced and added to the monthly fee for Basic
Maintenance and Support Services.
A. Emergency Services
Included in the price quoted the County shall provide 50 hours of On-Call 24171365
Emergency Support Services for use outside Regular Business Hours on an annual basis. All
emergency requests outside the regular service hours in excess of 50 hours, will be subject to the
following rate for processing and completing the requested service. City shall use the contacts in
Section lCD) above to request such service.
Outside Service Hours: $127.50
B. IT Services and Rates:
The County upon request shall provide the City with services for strategic IT Design,
Planning, Deployment, Implementation, for IT business network and application solutions. These
services are not covered by the Basic Maintenance and Support Services but are available on a time
-21 -33
Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
and material basis as mutually approved by the parties. The County will develop a scope of work
and project plan that meets business needs in the most cost effective manner.
GIS Gra hic Technician I Ma ping
Product Configuration (GIS Routing,
Mobile, Dashboards,etc.
Pro' ect Management
Systems Programming (Operating & Technical)
and Database Administrator
Network, En ineerin ,and Consultin Services
Telecommunications Technicians
$90.00
$110.00
$115.00
$125.00
$120.00
$120.00
$85.00
~~~r.i.
Rak
$135.00
N/A
N/A
N/A
N/A
N/A
$127.50
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Miami-Dade County Information Techn%gy Department
Inter/ocal Service and Maintenance Agreement
Attachment 1
City of South Miami
FACILITY LOCATIONS
City Hall
(Includes: Police, Building, Finance, Planning, Code, City Clerk, Grants, HR. City
Manager) 6130 Sunset Drive
South Miami, fL 33143
Public Works
4795 sw 75 Avenue
Miami, fL 33155
Parks and Recreation/Community
Center 5800 SW 66 Street
South Miami, FL 33143
Community Redevelopment Agency
5825 SW 68 street
Suite 4 Office 400
South Miami, 33143
South Miami Senior Center
6701 SW 62 Avenue
South Miami, FL 33143
-23 -35
Miami-Dade County Information Techn%gyDepartment
Interlocal Service and Maintenance Agreement .
Attachment 2
City of South Miami
,
Equipment Covered by Agreement
-23 -36
City of Miami Equipment Covered by the Agreement
... ' ....... . .... ' .... : ... ',.' '--" . ·······77 -,".-,.":.",.-.' .....
~~.e~~ c:~V~~~_ .. ~"lIfactun>
~Ptio~. . '. ..
Qty . ..... ~
Desktop Computers with monitor 134 DELL
Mobile Computers 62 DELL
Mobile Handheld Devices i.e. iPads, iPhone or Blackberry 7 APPLE
Multi-Function Network Printers 6 Cannon
Multi-Function Network Printers 3 HP
Cota~ laser Network Printers . 2 Cannon
Color laser Network: Printers 3 HP
Computers Peripherals i.e. printers, scanners 48 HP, Epson, Fujtsu
Servers 29 DELL
Mail Arch!ver 1 Baflacuda
Routers 5 CISCOIHP
Web Alter 1 Barracuda
Network Stora~a Device 1 HP
Robotic Tape Back..up 1 DELL
FIrewall 3 Barracuda
AS-400 1 IBM
Telephone Private Branch 1 ShOl1el
Telephone Handsets Mobile types: 230 and 115 84 Shorter
Switches 1 CISCO
Switches 20 HP
InteractIVe Outdoor KIOSKS (in the procurement stage) -TBD
-Wireless Mesh (in the deployment stage) -TBD
37
RESOlUTION NO.: _..:.1..:;.9.:c2-_1:....4:....--"1..:4.:c2 =-8 6=--__
A Resolution authorizing the Oty Manager to execute a one (1) ve.ar Interlocal
Ag1eement with Miami-Dade County for Information Technology maintenance
ami support services for an arinual amount of $165,500.
WHEREAS, the City wishes to enter into an Interlocal Agreement with Miami-Dade
County for Information Technology (IT) maintenance and support services; and
WHEREAS, the City's current IT maintenance and support services Intenocal Agreement
expires September 30, 2014; and
WHEREAS, the City requires IT support and maintenance to support critical operations
and business of the City.
NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND OTY COMMISSION OF THE OTY
OF SOUTH MIAMI, FLORIDA:
Section 1. The City Manager is authorized to execute a one (1) year Interlocal
Agreement with Miami-Dade County, for IT maintenance and support services, for an annual
amount of $165,500 and explnng September 3D, 2015. The current Intenocal Agreement
between the City and MiamI-Dade County expires September 3D, 2014 and the City requires IT
support and maintenance to support critical operations. The Interlocal Agreement may be
terminated by either party with a 12O-dav notice. A copy of the agreement is attached.
Section 2. Severability. If any section, dause, sentence, or phrase of this resolution is
for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding
shall not affect the validity of the remaining portions of this resolution.
Section 3_ Effective Date: This resolution shall lake effect immediately upon
enactment.
PASSED AND ENACTED this 16tlday of September, 2014.
COMMISSION VOTE: 5 -0
Mayor StDddard: Yea
Vice Mayor Harris: Yea
Commissioner Welsh: :Yea
Comm1sSionier Liebman: Yea
Commissioner Edmond: Yea
I
38
RESOLUTION NO.: 70-14-14164
A Resolution authorizing tile City Manager to enter Into an Interl".1 Agreement with
Miami--Dade County for IT maintenance and support services for an annual amount of
$165,500.
WHEREAS, the City wishes to enter into an tnterlocal Agreement with Miami-Dade County for rr
maintenance and support services; and
WHEREAS, the CIty's current IT maintenance and support services contract is on a month-to-
month basis through September 30. 2014, but can be canceled with a 3O-d.y written notice; and
WHEREAS, tile City requires IT support and maintenance to support critical operations and
business ofthe Ctty; and
Whereas, the City solicited proposals for IT maintenance and services through a RFP process and
the City Manager rejected all proposals received since none of the proposals met or exceeded the
offering, orprollided the bredth 01 services offered by Miami-Dade County; and
WHEREAS, Miami-Dade County submitted an Interlocal Agreement to the Oty for consideration
to perform various IT services.
NOW, lHEREFORE, BE IT RESOLVED THE MAYOR AND mY COMMISSION OF THE CITY OF
SOUTH MIAMI, FLORIDA:
Section 1. The City Manager is authorized to enter into an Interlocal Agreement with Miam~
Oade County, for IT maintenance and support services, for an ~nnual amount of $165,500 and expiring
September 3D, 2014. The Interlocal Agreement may be terminated by either party with a 12O-day
notice and it may be renewed with the approval of the City Commlssion_ A copy of the agreement is
attached. .
. Section 2. Severability. If any section, cia use, sentence,. or phrase of this resolution is for any
reason held Invalid or unconstitutional by a court of competent jurisdiction, this holding shall not affect
the validtty-ofthe remaining portions of this resolution.
Section 3. Effective Date: This resolution shall take effect immediately upon enactment.
PASSED AND ENACTED this 15tbayof April .2014.
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Harris:
Commissioner Welsh:
Commissioner Liebman:
Commissioner Edmond:
4-1
Ye:a'
Yea
Yea
Nay
Yea
39
SE MiamiHer~I.~~~, . .L~.!'Ml~~ALO
Ii I I
CITY OF SOUTH MIAMI
COUIITESY NOTICE
NonCE IS RERlBY given Ih~t the City ('Qmmla,IOl1 (If the Clr,r of Sa~lb
i'vf13m1. Florida .. ill rondm:t I'ubllc J.lc:\rin:t~\ Dl il~ "'gulm: Cily Olmmiulan
=atiDg:.clJcd1J!e,l rD. TUHd'" Sgptnn"rr 1 lnl~~;",-&1 7:ot> -pm..
In 0.: cit)" Commiuion C!wnbwo, 6U~ SU!\ldDri~. b.> cnnsid.cr 1I!c fl>U\I\yinR
A JluoluHoa rOT q,oc:ial , ... "I',."....\1tl Vennil n /f''lI.mI\",..t'HI1JU11 al ~g94
5"""" Dn", within fh~ Spct<illll)' Releil ·5R~. H""",ftI\011 Oi~rri"1 OWr\:!y
''HP-OV''. .
A "RlIIGlution Ippmvinl ! ","'I~1 •• ceptlan .... al_1ttjl; tH'\ct elll7l'plloncewllll
tho """vi<i= of /be hmDtllllrn dlsIrlc:t <Mrloy parktnll J:<!quiremt!Dtl, 10
1~ a Il"""'",l """,,umnt ~1 ~1194 511MOI Oril'e wilhin IhDSjll!tillIIY Reta;1
"SR~. HQTT1tlt>W11 01511101 Ovorll<)' ~fID-OV-
A RIISOhtI!on apprlll"olg s 'il~lgl ocepHQn. In t'On~tl\lcl" ~ .loT)' t...,...: Scalo
D<-vcJ"I""'"1J'''' "~()l 5t1nlCt nnw: "iU:lin the Tr-..... ;I Ori<tl'~ V","""",_mcn,
Plsfrid'Mb,d Us<).~ "'"roOil MU-S"lDlIlll1<1Jtlricr.
"" 0rtI1 ... """ "",cltdin;;Cbap"",2.Ar1Ic1c L S~nn 2-3.1 OJ In oh",,~e iIle
ptt>C"tduMI mtd reqnITeInm'" far .~d"""'nR!he ('Ill' Comm, .. ion.
AL1.lnlcr<:<\<d\",rn.,., ore ;uvifo<! kl DII<~~ and will 1-eh..,rd.
For iitrlhet jnfurmgli~n, plOll:lt o~ntoet til. C'ily (1.11;'8 Offic~ ~,.
305~63·63-40.
r-hrio M. Men_ndc':, CM('
CityCh,.-1,
NEIGHBORS
CALENDAR
• CALENDAR, FROM 14SE
!lraphlte on a range of supports,
induding· notably -slab~ of trav~r
tine.md pil!O!s or drywall. wllith
wllre on~n stili In situ. ftwyalso
oftm freQuenfly Incarcoraled clear
one'lXIlnl perspeclJ~ 5110 a ~tron!!
1I0ritoll h"" Novoa will be building
on these merlltt!rt!tit! In Ills new
intervenborv'exhibition ~Emptiness·
at the UniVllr.;ity of Miami's Lowe Art
Museum. Aug. 2J1Z p,m.·4 p.m.; Aug
25-Allg. 2910 a.m.-41)Jn~ Au!!. 30 12
p,m,-<\ p,m.lnduded In ~dmlssion
University of MIami· lowe Arl
MUSl!\Jm l!Ol Stanford Dr., COIill
Gables.
M1nl--Golf Z015: Int~rnbllonal Edition
In the RotK!rt i Marian FeYleli
Gellert 111e Coral Gabl~s Musl!lIm
presents 11 whimsical pult-putt
course ill air-COr'ldilioned rornltJrt
through the luily Inft!ractlve exhibit
"(!hrll-Golf 2015: InternatlOnaf Edi,
lion." hosted In the Robert& Marian
Fewell Gallery, Thl~ year's nine-hole
,ourse will be inspired by plaCe!;
around the whole world. Each toutse
wa~ d~lg(1ed by local af1:hiteClural
and design firms, erlgineel~, contT~t"
tors ilrld Student51n those dis·
clpllnes. Aug. Z3-Aug. .sO Museum
admission and puUlng leu BPPIy.
CIlT,,1 GatllM MIJS~um 185 AratlOn
Aw. COrOll Gabl~.
IT;S GReAT TO BE A$()UTHDADEDEMOCRAT BINGO NIGHT
Murda)'. August 2!1th
IMum be sl leas
" WOr.kin 8.,I()qlijie1ei<tIQIli)ffiCi'l
~J.oln grass root campaigns
~ M~i'lt [ocalofflt:ials
•. Attend sotiillleyel'lts
l)emocral$ :9f~lJo~' Dade-'cliJb-tn"ef:lts monp;lY U1~~~:the·.year"illf1li'fe tffirdTII~ay-oftfflJ rnonth@
'tJrIlVe.tS8If!itJ!~itarlan cong, 7101 sW 78Ave. ';ipm. ken4a.l!dem9@)'8~:C(IJ1l (30.6), ~1:~13~! ,est 2001'
Activity FOT
BOWLING
~.'.' ...
. ~
StudentS &r Teens vs Paren!s and Ahavat Olam 5tarr.
ot Bim fk>w}, Sunday August 30'h; a( 10 AM
~.lO I'M" PtTson Inthldts 2 BOl'n; of Ilo",·JjI\Il
Both Events Up.ell to the Public and Sponsored by
... ARAYAT OLAM ~ EVERLASTING LOVE
A Synagogue Tho>! ~mht=' I\UJ""" and I~totr.ith nmilles
10755 S.W 112'" STREET. MIAMI, FLORIDA 33176
ror Botb Evmts, RSVP 10'
(305) 412-4240 Dr email to; members@ahaYillolam.org
40
MIAMI CAlLY BUSINESS REVIEW
Published Daily except Saturday, Sunday and
Legal Holidays
Miami, fJ'~ami-Dade County, Florida
STATE OF FLORIDA
COUNTY OF MIAMI·DADE:
Before the undersigned authority personally appeared
M. ZALDIVAR, who on oath says that he or she is the
LEGAL CLERK, Legal Notices of the Miami Daily Business
Aeviewflkfa Miami Revtew, a daily (except SabJrday, Sunday
and Legal Holidays) newspaper, published at Miami in Miami-Oade
COunty, Ronda; that the attached copy of advertisement,
being a Legal Advertisem~nt gf N~tjce in the matter of
CITY OF SOUTH MIAMI
PUBLIC HEARING· SEPT. 1, 2015
inthe·XXXX Court,
was published in said newspaper in the issues of
oa/2112015
Affiant further says that the said Miami Daily Business
Review is a newspaper published at Miami in said Miami-Dade
County, Ronda and that the said newspaper has
heretofore been continuously published in said Miami-Dade County,
Florida, each day (except Saturday. Sunday and Legal Holidays)
and has been entered as second class mail matter at the post
office in Miami in said Miami-Dade County. Rorida. for a
period of one year next preceding the first publication of the
attached copy of advertisement; and affiant further says that he or
she has neither paid nor promised any person, firm or corporation
any discount. rebate. commission or refund for·the purpose
of securing this advertise en or publlcatlon in the said
newspapeL
21 C::::::::::::-1t--j' A.D. 2015
(SEAL)
M. ZALDIVA
A _on fOr !IpIIOisI use IIjlpRMiI 10 JIOIII\lI a QOM11Il
mstaunrnt 815894 SUnsotDtlva wIIhIn tIlI<llpadaIIflli!!llill'!SR",
HOIM1Dwn DIsIrict 0lI811ay 'HD-OV". .
A RasoI_ .approvlng a ~ ~ ~._
oompIiaooo with lheprolllslons oflhe _wn>l!lalllbiJWIIIIBJ ,
paridng 'requI_; 10 _ a ~_1If 5894
SunsetDrive wiIhIl" IheSpodalty _ "SR', ~~
OWday 'HD-OV" , .... ''-: .;
A RoiooIUiIon_1U'IIng aspe<ial exception, 10 _aSIIloty·
I.aI!I<! S!:aIe DevoIopmenI at 6201 Sunset Drive wIIhIo .tho·
TI8I19II Qrienl!>d ~ IIIsIricI _ lJBI!<ll. '"I'Q!lIl
MIJ.5' ZDflIi1g dIstrk:t. .
An 0nIInal1G0 8II18I1dIJ!gChaplBr.2. _ I, ~i-~ <.0
to ch.",prJlil&~ and ~lor @lia.ss!r!l>-
CIIy---f .... ., ... ,. "
~I~~"""""'~""~""~"":~~
For fuitt",r 1_, pi ..... confBcI th~ CIty Clerk'. oIIics
.at:~.
M!UlaMC:~~CMC
Pursuant to Florida stahiISs' 28&0105, Ihe QI!\I ~ -. II!o
puIJIiI; IhaI H a _ de<iides .10 appaat any \IIICiBIOn. IJ!OfIe ~ this
_, ~or Commis8Iori wIth.........-~8I1YmaIIBr c:o-.,d at
lIB moe1ll111 or hOaring, he OJ §he will need a .... nI·oI·Ihe.~,
and thal for·such pUlpOSlt. alfectad person may need to eMUr8 that a
· .... rbatim .... nI of It1e p.-ngs Is __ which "-nll_ ...
testimony andevidel1ce uponwhich 1he/lllP8!ll·l8lO .... l!aAd· .'
pt;!L ... ,. ,.. _, H • • .1~1.t;D!U1471l!M
41