3THE CITY OF PLEASANT LIVING
To:
FROM:
DATE:
SUBJECT:
BACKGROUND:
ACCOUNT:
ATTACHMENTS:
CllY OF SOUTH MIAMI
OFFICE OF THE CllY MANAGER
INTER-OFFICE MEMORANDUM
The Honorable Mayor & Members of the City Commission
Steven Alexander, City Manager
Agenda Item No.: ~ March 20, 2018
A Resolution authorizing the City Manager to purchase services and
software solutions from Superion for the Police Department
The City of South Miami Police is currently in the process of migrating its
servers to secure Miami-Dade secure locations, Miami-Dade County lTD.
lTD has determined that City of South Miami Police must be isolated onto
a dedicated and separate server NEW U.S. Department of Justice, Federal
Bureau of Investigation (FBI) and Criminal Justice Information Services
(CJIS) Division security policies. This is to ensure law enforcement
complies with CJIS Security Policy and integrates with presidential
directives, federal laws, FBI directives and Criminal Justice Community's
Advisory Policy Board decisions along with national recognized guidance
from the National Institute of Standards and technology. As advances in
global communication standards occur and new network technology
emerges, they bring a myriad of security concerns and risks that must be
mitigated to protect CJIS data in transit and at rest.
Superion (formerly 0551) is the current software provider for all Police
Department software related to records, computer aided dispatch, report
writing etc. Superions on-site expertise and software solutions will
provide a seamless migration of records and service providing for
minimal interruptions in service.
By completing this migration the City of South Miami Police Department
we will be in compliance with Florida Department of Law Enforcement
(FDLE) and National Security Agency (NSA) Security Policy.
This purchase of services is sole source.
The expenditure of $13,520 shall be charged to Computer Equipment
Federal Forfeiture account number 615-1910-521-5205, which has a
balance of $30,000 before this request was made.
Resolution
Quote
Statement of Work
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RESOLUTION NO. _______ _
A Resolution authorizing the City Manager to purchase services and software
solutions from Superion for the Police Department
WHEREAS, the Mayor and City Commission wish to purchase services and software solutions from
Superion (Fomerly OSSI) to complete the server migration process for the Police Department, and
WHEREAS, this purchase will provide on-site expertise and software solutions for the migration and
enhancement of security; and
WHEREAS, Superion software and products currently provide all record management, computer
aided dispatch and mobile computer terminal need for the Police Department; and
WHEREAS, the need for this migration and purchase of other equipment will bring the Police
Department into compliance with all Computer Justice Information System (CJIS) security requirements; and
WHEREAS, Superion is the owner of OSSI, which is the system that the City's Police Department
uses for communications and since Superion is the software provider it needs to participate in the migration
efforts so it can go through smoothly; and
WHEREAS, there is no other outside person who can login to the system and troubleshoot, in case an
issue arises during migration; and
WHEREAS, Superion is the software developer for the entire internal operating system, it is the only
entity that has access to and knowledge of the software. No other software vendor is authorized to access the
software for any purpose, including the migration of the servers. Therefore, it is staffs opinion that Superion is
a sole source of supply; and
WHEREAS, the cost of these services will be; $13,520, the purchase of these services will be charged
to account 615-1910-521-5205, Federal Forfeiture Computers.
NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF
THE CITY OF SOUTH MIAMI, FLORIDA:
Section I: The City Manager is authorized to purchase these services and software solutions from
Superion, Inc. from the 2017-2018 budget.
Section 2. Severability: If any section, clause, sentence, or phrase of this resolution is for any reason
held invalid or unconstitutional by a court of competent jurisdiction, this holding shall not affect the validity of
the remaining portions of this resolution.
Section 3: This resolution shall take effect immediately upon approval.
PASSED AND APPROVED this __ day of ______ , 2018.
ATTEST: APPROVED:
CITY CLERK
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
MAYOR
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Harris:
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57 CITY ATTORNEY
Commissioner Liebman:
Commissioner Gil:
Commissioner Welsh:
~~SUPERION
Statement of Work for South Miami, FL Migration
Services
The following is a Statement of Work describing the services to be delivered in the contract
associated with quote 0-00002322. Outage estimates are based on individual tasks and may
be longer if issues arise or shorter if performed in conjunction with other migration tasks.
South Miami, FL will be responsible for the following pre-implementation tasks.
o Creation of Virtual Machines
• Based on specifications provided by Superion
• Installation of Microsoft Windows Server
• Microsoft Windows Server 2016 requires a minimum Superion
product version of 17.0
• Mounting of the Microsoft SOL Server installation media
• Microsoft SOL Server 2016 requires a minimum Superion product
version of 17.0
Superion technical professional services include and are limited to the following.
• CAD Migration
o Preparation
• Data cleanup
• Configuration review
• Documentation of configuration changes needing to take place
• Installation of Microsoft SOL server application
o Migration
• Estimated outage = -2 hours
• Copy file share data to new server
• Export/Import share permissions
Visit us at superion.com
~f' SU PER ION
• Copy databases to new server
• Export/Import user permissions
• Execute any required configuration changes
• Validate application functionality
o Post Migration
• Creation and validation of maintenance plans and publications on new
Microsoft SQl server
• Troubleshooting any remaining issues
• Documentation of changes in infrastructure for client records and Superion
Support
• RMS Migration
o Preparation
• Data cleanup
• Configuration review
• Documentation of configuration changes needing to take place
o Migration
• Estimated outage -2 hours
• Copy file share data to new server
• Export/Import share permissions
• Copy databases to new server
• Export/Import user permissions
• Execute any required configuration changes
• Validate application functionality
o Post Migration
• Creation and validation of maintenance plans and subscriptions on new
Microsoft SQl server
• Troubleshooting any remaining issues
• Documentation of changes in infrastructure for client records and Superion
Support
• Message Switch Migration
o Preparation
• Export registry entries
• Export static route list
o Migration
• Estimated outage -2 hours
• Installation and configuration of Ahost on new server
• Configuration of Query Sever application on new server
• Il1']port registry entries
• Import static route list
o Post Migration
• Test connections to Message Switch
• Troubleshooting any remaining issues
• Documentation of changes in infrastructure for client records and Superion
Support
• OpsCenter Server Migration
Visit us at superion.com
~:~SUPERION
o Installation and configuration of OpsGenter on new liS seNer
• Estimated outage -4 hours
o Post Migration
• Troubleshooting any remaining issues
• Documentation of changes in infrastructure for client records and Superion
Support
• OneSolution MGT Upgrade
o Installation and configuration of OneSolution MGT on new liS seNer
• Estimated outage = -2 hours
o Post Upgrade
• Troubleshooting any remaining issues
o Documentation of changes in infrastructure for client records and Superion
Support
o System Administrator training for up to 6 key personnel for maintenance of liS
seNer and workstation delivery procedure: 2 hours-
o One web based (remote) user training for up to 20 users on base functionality: 4
hours-
Visit us at superion.com
Quote Prepared For:
Greg Izak,
South Miami Police Department
6130 Sunset Drive
SOUTH MIAMI,FL,33143
305-663-6320
Date: 01/08/18
Quote Number: Q-00002323 Valid Until:
04/03/18
Add-On Quote
Quote Prepared By:
Ron Jacobs, Client Success Executive
Superion
1000 Business Center Dr
Lake Mary, FL 32746
Phone: 407-304-3418 Fax:
ronald.jacobs@superion.com
Thank you for your interest in Superion and our software and services soluflons. Please review the below quote and feel free to contact Ron Jacobs with any questions.
Professional Services
Installation & Configuration
Product Name
ONESolution MCT Upgrade Services
Training
Product Name
ONESolution MCT Upgrade Services
Project Management
Product Name
ONESolution MeT Upgrade Services
Total
Total
Total
Total Professional Services
Amount
$2,800.00
$2,800.00
Amount
$640.00
$640.00
Amount
$160.00
$160.00
$3,600.00
Page 1 of4
1-f' SUP E RIO N
Summary
Product/Service
Professional Services
Total
See Product notes In the Additional Information Section
Subtotal
Payment terms as follows, unless otherwise notated below for Special Payment Terms by Product:
Amount
$3,600.00
$3,600.00
$3,600.00
lkense, Project Planning, Project Management, Consulting, Technical Services, Conversion, Third Party Product Software and Hardware Fees are due upon execution of this Quote.
Training fees and Travel & living expenses are due as incurred monthly. Installation is due upon completion. Custom Modifications, System Change Requests or SOW's for
customization, and Third Party Product Implementation Services fees are due SO% on execution of this Quote and 50% due upon invoice, upon completion. Unless otherwise
provided, other Professional Services are due monthly, as such services are delivered. Additional services, if requested, will be invoiced at then-current rates. Any shipping charges
shown are estimated only and actual shipping charges will be due upon invoice, upon delivery.
Annual Subscription Fee(s): Initial annual subscription fees are due 100% on the Execution Date. The initial annual subscription term for any subscription product(s) listed above
shall commence on the Execution Date of this Agreement and extend for a period of one (1) year. Thereafter, the subscription terms shall automatically renew for successive one
(1) year terms, unless either party gives the other party written notice of non-renewal at least sixty (60) days prior to expiration of the then-current term. The then-current fee will
be specified by Superion in an annual invoice to Customer thirty (30) days prior to the expiration of then-current annual period.
superion Application Annual Support: Customer is committed to the initial term of Maintenance and Support Services for which the support fee is included in the License feels) and
begins upon execution of this Quote and extends for a twelve (12) month period. Subsequent terms of support will be for twelve (12) month periods, commencing at the end of the
prior support period. Support fees shown are for the second term of support for which Superion is committed and which shall be due prior to the start of that term. Fees for
subsequent terms of support will be due prior to the start of each term at the then-prevailing rate. Subsequent terms will renew automatically until such time Superion receives
written notice from the Customer thirty (30) days prior to the expiration of the then current term. Notification of non-renewal is required prior to the start of the renewal term.
Customer will be invoiced, and payment is due, upon renewal.
Third Party product Annual Support Fees: The support fee for the initial annual period is included in the applicabl e Third Party Product license fees(s) unless otherwise stated.
Subsequent terms invoiced by Superion will renew automatically at then-prevailing rates until such time Superion receives written notice of non-renewal from the Customer ninety
(90) days in advance of the expiration of the then-current term. Notification of non-renewal is required prior to the start of the renewal term. Customer will be invoiced, and
payment is due, upon renewal. As applicable for certain Third Party Products that are invoiced directly by the third party to Customer, payment terms for any renewal term(s) of
support shall be as provided by the third party to Customer.
Page 2 of4
1., SUPERION
Additional Terms:
This Quote constitutes an Amendment to the Software License & Services Agreement and the Maintenance Agreement (together, the "Contract and Agreement") by and between
the parties hereto. The product and pricing information detailed above comprises the "Exhibit 1" schedule attached to this Amendment. Except as otherwise provided herein, all
terms and conditions of the Contract and Agreement shall remain in full force and effect.
Any interfaces listed above are interfaces only. Customer shall be responsible for obtaining the applicable software, hardware and system software from the appropriate third party
vendor.
The Component Systems identified above are "Licensed Programs" or "Licensed Systems" licensed by Superion and are provided in and may be used in machine-readable object
code form only.
Applicable taxes are not included, and, if applicable, will be added to the amount in the payment of invoice(s) being sent separately. Travel and living expenses may be in addition
to the prices quoted above and shall be governed by the Superion Corporate Travel and Expense Reimbursement Policy.
The date of delivery is the date on which Superion delivers, F.G.B. Superion's place of shipment, the Component Systems to Customer.
The Superion application software warranty shall be for a period of one (i) year after delivery. There is no Testing and Acceptance period on the Licensed System(s) herein.
Preprinted conditions and all other terms not included in this Quote or in the Contract and Agreement, stated on any purchase order or other document submitted hereafter by
Customer are of no force or effect, and the terms and conditions of the Contract and Agreement and any amendments thereto shall control unless expressly accepted in writing by
Superion to Customer.
Third party hardware/software maintenance and/or warranty will be provided by the third party hardware and software manufacturer{s). Superion makes no representations as to
expected performance, suitability, or the satisfaction of Customer's requirements with respect to the hardware or other third party products specified in this Quote. The return and
r~fund policy of each individual third party hardware/software supplier shall apply.
This Agreement is based on the current licenSing policies of each third party software manufacturer as well as all hardware manufacturers. In the event that a manufacturer
changes any of these respective policies or prices, Superion reserves the right to adjust this proposal to reflect those changes.
Should Customer terminate this agreement per any "Term of Contract" Section of the Contract and Agreement, as may be applicable for certain customers, Customer agrees to pay,
immediately upon termination, the remaining balance for all hardware, software, and services delivered prior to the termination date together with travel reimbursements, if any,
related to the foregoing. Notwithstanding any language in the Contract and Agreement to the contrary, the purchase of support services is NOT necessary for the continuation of
Customer's License.
Pricing for professional services provided under this quote is a good faith estimate based on the information available to Superion at the time of execution of this Quote. The total
amount that Customer will pay for these services will vary based on the actual number of hours of services required to complete the services. If required, additional services will be
provided on a time and materials basis at hourly rates equal to Superion's then-current rates for the services at issue.
Page 3 of4
~,SUPERION
For training and on-site project management sessions which are cancelled at the request of Customer within fourteen (14) days of th e sched uled start d ate, Customer is responsible
for entire price of the training or on-site project management plus incurred expenses
Customer Facing Notes:
Includes:
-QA services: 2 hours
-Installation of standard ONESolution MCT applicaflon on customer's server: 8 hours
-Configuration of liS server: 2 hours
-Configuration & integration of SSl Certificate: 2 hours
-System Administrator training for up to 6 key personnel for maintenance of llS server and workstation delivery procedure: 2 hours
-One web based (remote) user training for up to 20 users on base functionality: 4 hours
-Project management: 1 hour
Greg Izak,
South Miami Police Department
Authorized Signature: _________________ _
Date: ________ _
Additional Information Section
Product Notes:
Printed Name: ______________ _
Page4of4
1-.SUPERION
Quote Prepared For:
Greg Izak,
South Miami Police Department
6130 Sunset Drive
SOUTH MIAMI,FL,33143
305-663-6320
Date: 01/08/18
Quote Number: Q-00002322 Valid Until:
04/03/18
Add-On Quote
Quote Prepared By:
Ron Jacobs, Client Success Executive
Superion
1000 Business Center Dr
Lake Mary, FL 32746
Phone: 407-304-3418 Fax:
ronald.jacobs@5uperion.com
Thank you for your interest in Superion and our software and services solutions. Please review the below quote and feel free to contact Ron Jacobs with any questions.
Professional Services
Technical Services
Product Name
ONESolution All Other Technical Services PS
Project Management
Product Name
ONESolution All Other Project Management PS
Summary
Product/Service
Professional Services
Total
Total
Total Professional Services
Subtotal
Amount
$9,920.00
Amount
$8,000.00
$8,000.00
Amount
$1,920.00
$1,920.00
$9,920.00
$9,920.00
Page 1 of 4
1r-SUPERION
Total $9,920.00
See Product notes in the Additional Information Section
Payment terms as follows, unless otherwise notated below for Special Payment Terms by Product:
License, Project Planning, PrOject Management, Consulting, Technical Services, Conversion, Third Party Product Software and Hardware Fees are due upon execution of this Quote.
Training fees and Travel & Living expenses are due as incurred monthly. Installation is due upon completion. Custom Modifications, System Change Requests or SOW's for
customization, and Third Party Product Implementation Services fees are due 50% on execution of this Quote and 50% due upon invoice, upon completion. Unless otherwise
provided, other Professional Services are due monthly, as such services are delivered. Additional services, if requested, will be invoiced at then-current rates. Any shipping charges
shown are estimated only and actual shipping charges will be due upon invoice, upon delivery.
Annual Subscription Fee{s): Initial annual subscription fees are due 100% on the Execution Date. The initial annual subscription term for any subscription product{s) listed above
shall commence on the Execution Date of this Agreement and extend for a period of one (1) year. Thereafter, the subscription terms shall automatically renew for successive one
(1) year terms, unless either party gives the other party written notice of non-renewal at least sixty (60) days prior to expiration of the then-current term. The then-current fee will
be spedfied by Superion in an annual invo'lce to Customer thirty (30) days prior to the expiration of then-current annual pe(lod.
Superion Application Annual Support: Customer is committed to the initial term of Maintenance and Support Services for which the support fee is included in the License feels) and
begins upon execution of this Quote and extends for a twelve (12) month period. Subsequent terms of support will be for twelve (12) month periods, commencing atthe end of the
prior support period. Support fees shown are for the second term of support for which Superion is committed and which shall be due prior to the start of that term. Fees for
subsequent terms of support will be due prior to the start of each term at the then-prevailing rate. Subsequent terms will renew automatically until such time Superion receives
written notice from the Customer thirty (30) days prior to the expiration of the then current term. Notification of non-renewal is required prior to the start of the renewal term.
Customer will be invoiced, and payment is due, upon renewal.
Third Party Product Annual Support Fees: The support fee for the initial annual period is included in the applicable Third Party Product License fees(s) unless otherwise stated.
Subsequent terms invoiced by Superion will renew automatically at then-prevailing rates until such time Superion receives written notice of non-renewal from the Customer ninety
(90) days in advance of the expiration of the then-current term. Notification of non-renewal is required prior to the start of the renewal term. Customer will be invoiced, and
payment is due, upon renewal. As applicable for certain Third Party Products that are invoiced directly by the third party to Customer, payment terms for any renewal term(s) of
support shall be as provided by the third party to Customer.
Additional Terms:
This Quote constitutes an Amendment to the Software License & Services Agreement and the Maintenance Agreement (together, the "Contract and Agreement") by and between
the parties hereto. The product and pricing information detailed above comprises the "Exhibit 1" schedule attached to this Amendment. Except as otherwise provided herein, all
terms and conditions of the Contract and Agreement shall remain in full force and effect.
Page 2 of4
~t"SUPERION
Any interfaces listed above are interfaces only. Customer shall be responsible for obtaining the applicable software, hardware and system software from the appropriate third party
vendor.
The Component Systems identified above are "Licensed Programs" or "Licensed Systems" licensed by Superion and are provided in and may be used in machine-readable object
code form only.
Applicable taxes are not included, and, if applicable, will be added to the amount in the payment of invoice(s) being sent separately. Travel and living expenses may be in addition
to the prices quoted above and shall be governed by the Superion Corporate Travel and Expense Reimbursement Policy.
The date of delivery is the date on which Superion delivers, F.O.B. Superion's place of shipment, the Component Systems to Customer.
The Superlon application software warranty shall be for a period of one (1) year after delivery. There is no Testing and Acceptance period on the Licensed System{s) herein.
Preprinted conditions and all other terms not included in this Quote or in the Contract and Agreement, stated on any purchase order or other document submitted hereafter by
Customer are of no force or effect, and the terms and conditions of the Contract and Agreement and any amendments thereto shall control unless expressly accepted in writing by
Superion to Customer.
Third party hardware/software maintenance and/or warranty will be provided by the third party hardware and software manufacturer(s). Superion makes no representations as to
expected performance, suitability, or the satisfaction of Customer's requirements with respect to the hardware or other third party products specified in this Quote. The return and
refund policy of each individual third party hardware/software supplier shall apply.
This Agreement is based on the current licensing policies of each third party software manufacturer as well as all hardware manufacturers. In the event that a manufacturer
changes any of these respective policies or prices, Superion reserves the right to adjust this proposal to reflect those changes.
Should Customer terminate th·IS agreement per any "Term of Contract" Section of the Contract and Agreement, as may be applicable for certain customers, Customer agrees to pay,
immediately upon termination, the remaining balance for all hardware, software, and services delivered prior to the termination date together with travel reimbursements, if any,
related to the foregoing. Notwithstanding any language in the Contract and Agreement to the contrary, the purchase of support services is NOT necessary for the continuation of
Customer's License.
Pricing for professional services provided under thIs quote is a good faith estimate based on the information available to Superion at the time of execution of this Quote. The total
amount that Customer will pay for these services will vary based on the actual number of hours of services required to complete the services. If required, additional services will be
proVided on a time and materials basiS at hourly rates equal to Superion's then-current rates for the services at issue.
For training and on-site project management sessions which are cancelled at the request of Customer within fourteen (14) days of the scheduled start date, Customer is responsible
for entire price of the training or on-site project management plus incurred expenses
Customer Facing Notes;
Page 3 of4
~,SUPERION
Includes the following:
CAD migration
RMS migration
OpsCAD migration
Message Switch Migration
Prep/follow up
Greg lzak,
South Miami Police Department
Authorized Signature: ________________ _
Date: ________ _
Additional Information Section
Product Notes:
Printed Name: _______________ _
Page4of4