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12THE CITY OF PLEASANT LIVING CITY OF SOUTH MIAMI OFFICE OF THE CITY MANAGER INTER-OFFICE MEMORANDUM To: FROM: DATE: SUBJECT: The Honorable Mayor & Members of the City Commission Steven Alexander, City Manager November 7,2017 Agenda Item No.: I a A Resolution authorizing the City Manager to enter into a five (5) year support renewal agreement for the City's Voice Over IP (VOIP) telephone system with Switch Tech International, Inc., d/b/a/ Teleswitch. BACKGROUND: The City operates a Voice Over IP (VOIP) telephone network for all City facilities and departments and purchased the VOIP telephone system from Teleswitch through a piggyback agreement onto a City of Pompano Beach Contract No. H- 25-10. The purchase of the VOIP telephone system was in accordance with Resolution 211-12-13768, dated October 16, 2012. AMOUNT: ACCOUNT: The initial purchase .of the VOIP telephone included a five (5) year support agreement which has expired. Due to the critical business nature of the City's telephone system, the City desires to renew the support agreement which includes, but not limited to; a direct service relationship with Teleswitch, remote warranty labor, reduced hourly rates for onsite engineers, unlimited calls for remote· warranty support, software updates, hardware replacement options, training and online support tools. It is the opinion of the City staff that no other company can provide the support as seamlessly as Teleswitch and no other vendor can provide all of the services included as a part of the support agreement. Furthermore, the VOIP telephone system was provided by and purchased from Teleswitch and it is staff's belief that Teleswitch is a sole source. The cost for the support agreement is $4,272.58 annually, and over the next five (5) year period, for a five (5) year total of $21,362.90. $4,272.58 for FY 2018 001-1320-513-4125, Citywide Telephone Account ATTACHMENTS: Resolution Teleswitch Support Renewal Proposal Resolution 211-12-13768, dated October 16, 2017 1 RESOLUTION NO: _____ _ 2 A Resolution authorizing the City Manager to enter into a five (5) year 3 support renewal agreement for the City's Voice Over IP (VOIP) telephone 4 system with Switch Tech International, Inc., d/b/a/ Teleswitch. 5 WHEREAS, the City previously established a Voice Over IP (VOIP) telephone 6 network for all City facilities and departments; and 7 WHEREAS, the City purchased the VOIP telephone system from Teleswitch 8 through a piggyback agreement onto a City of Pompano Beach Contract No. H-25-10; and 9 under the authority of Resolution 211-12-13768, dated October 16, 2012; and 10 WHEREAS, the initial purchase of the VOIP telephone included a five-year (5) 11 support agreement which has expired; and 12 WHEREAS, the City desires to renew the support agreement which includes, but 13 not limited to; a direct service relationship with Teleswitch, remote warranty labor, 14 reduced hourly rates for onsite engineers, unlimited calls for remote warranty support, 15 software updates, hardware replacement options, training and online support tools; and 16 WHEREAS, it is the opinion of the City staff that no other company can provide 17 the support as seamlessly as Teleswitch and no other vendor can provide all of the 18 services included as a part of the support agreement and, since the VOIP telephones 19 system was provided by and purchased from Teleswitch, it is staff's belief that Teleswitch 20 is a sole source; and 21 WHEREAS, the expense for the renewal support agreement, $4,272.58 annually 22 and over the next five (5) years for a total of $21,362,90, will be charged to the City's 23 Telephone Account No. 001-1320-513-4125. 24 NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF 25 THE CITY OF SOUTH MIAMI, FLORIDA; 26 Section 1. The City Manager is authorized to enter into a five (5) year support 27 renewal agreement for the City's Voice Over IP (VOIP) telephone system with Teleswitch. 28 A copy of the renewal support agreement is attached. 29 Section 2. Severability. If any section, clause, sentence, or phrase of this 30 resolution is for any reason held invalid or unconstitutional by a court of competent 31 jurisdiction, this holding shall not affect the validity of the remaining portions of this 32 resolution. 33 Section 3. Effective Date: This resolution shall take effect immediately upon 34 enactment. Page lof2 1 PASSED AND ADOPTED this _dayof ,2017. 2 3 ATTEST: APPROVED: 4 5 6 7 CITY CLERK MAYOR 8 9 10 COMMISSION VOTE: 11 READ AND APPROVED AS TO FORM, 12 'LANGUAGE, LEGALITY AND EXECUTION Mayor Stoddard: 13 EXECUTION THEREOF Vice Mayor Welsh: 14 Commissioner Harris: 15 Commissioner Liebman: 16 CITY ATTORNEY Commissioner Edmond: Page 2 of2 (!)teleswitch Teleswitch Shoretel Support Renewal Quote # 001237 Version 1 City of South Miami (!)teleswitch Teleswitch Shoretel Support Renewal Quote Information: Quote #: 001237 Version: 1 Delivered: 10/18/2017 Expires: 11/13/2017 Support Agreement *Optional Expenses Support Agreement Prepared for: City of South Miami Steve Kulick 4795 SW 7STH AVENUE MIAMI, FL 33155 SKulick@southmiamifl.gov (305) 663-6338 Managed Svcs -Bronze -No Phones -5 Yr -Annual Pay. Managed Svcs -Bronze -No Phones -1 Yr Managed Svcs -Bronze -No Phones -3 Yr Managed Svcs -Bronze -No Phones -5 Yr Managed Svcs -Bronze -No Phones -3 Yr -Annual Pay. Managed Svcs -Gold -No Phones -1 Yr Managed Svcs -Gold -No Phones -3 Yr Managed Svcs -Gold -No Phones -5 Yr Managed Svcs -Gold -No Phones -3 Yr -Annual Pay. Managed Svcs -Gold -No Phones -5 Yr -Annual Pay. Managed Svcs -Platinum -No Phones -1 Yr Managed Svcs -Platinum -No Phones -3 Yr Managed Svcs -Platinum -No Phones -5 Yr Managed Svcs -Platinum -No Phones -3 Yr -Annual Pay. Managed Svcs -Platinum -No Phones -5 Yr -Annual Pay. Prepared by: TeleSwitch Bob Plessett +1 (305) 702-3754 Fax +1 (305) 593-9220 robertp@teleswitch.com Amount $4,272.58 Amount $4,619.00 $12,471.30 $19,630.75 $4,388.05 $6,928.50 $18,706.95 $29,446.13 $6,582.08 $6,408.86 $9,238.00 $24,942.60 $39,261.50 $8,776.10 $8,545.15 ----------~--------------~----~~-----~-------------------~-~--------~--------~~-----~--------------------~---------~ Quote #001237 vl This quote is valid for 30 days. Page 2 of 6 C!)teleswitch Supported Bill of Materials $0.00 Voice Switch SG-50 -1 U half width, Max Capacities: 50 IP phones, 2 Analog 1 exts, 4 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. Made in USA. Voice Switch SG-50 -1 U half width, Max Capacities: 50 IP phones, 2 Analog 1 exts, 4 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. Made in USA. Voice Switch SG-90 -1 U half width, Max Capacities: 90 IP phones, 4 Analog 1 exts, 8 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. Made in USA. Voice Switch SG-90 -1 U half width, Max Capacities: 90 IP phones, 4 Analog 1 exts, 8 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. Made in USA. Voice Switch SG-T1 k -1 U half width, Max Capacities: 1 T1, 0 IP phones, 0 1 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. Requires one Tray (SKU 10223) for every two units. (Requires ShoreTel8 or later). Made in USA. Voice Switch SG-T1k -1U half width, Max Capacities: 1 T1, 0 IP phones, 0 1 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. Requires one Tray (SKU 10223) for every two units. (Requires ShoreTel 8 or later). Made in USA. Extension & Mailbox License 133 Extension-only License (Requires ShoreTel 5.2 or higher) 10 SIP Device License (Allows a SIP device to register with system. SIP devices 1 also require SKU 30035 or 30039 to operate) Personal Access License 133 Operator Access License 2 ---~-------------------------------------------~ ~-------------------------------------~-------------------------------------~--~--- Quote #001237 vi This quote is valid for 30 days. Page 3 of 6 (!)teleswitch Support Plans Bronze Service Level Support Our Bronze Level Support Program is designed for customers who wish to have a direct service relationship with TeleSwitch, and still leverage their own internal IT department for local onsite hand and eyes service. The Bronze SLA includes remote warranty labor and reduced hourly rates for those situations requiring a TeleSwitch engineer onsite. The Bronze SLA includes a 4 hour remote SLA for Major and 8 hour remote SLA for minor service impacting issues The base service includes support directly from TeleSwitch, unlimited calls or chat for remote technical warranty support, software updates, hardware replacement options, reduced hourly rates for Web based administrator training and Web based end-user training, as well as access to online support resources and tools. All Bronze level options include next business day replacement of all mission critical hardware. Gold Service Level Support Our Gold Level Support Program is designed for customers who wish to have a more turnkey service relationship with TeleSwitch. This program provides unlimited onsite and remote support labor for warranty work. With our Gold SLA you will enjoy the benefits of a 24/7 service organization and simplified budgeting for support services with a more predictable annual fee.· The Gold SLA includes a 4 hour onsite SLA for Major and 8 hour onsite SLA for minor service impacting issues The advanced service level agreement includes support directly from TeleSwitch, unlimited calls or chat for remote technical warranty support, software updates including labor, hardware replacement options, Web based administrator training and Web based end-user training, as well as access to online support resources arid tools. All options included next business day replacement of all mission critical hardware. Platinum Service Level Support Our Platinum Level Support Program is our most robust service level support offering designed for customers who wish to have the most comprehensive support program with the ultimate in service cost predictability and is well suited to those with minimal IT resources. The Platinum Requires a prepaid 10 hour service block in advance for activation. The advanced service level agreement includes support directly from TeleSwitch, unlimited calls or chat for remote technical warranty support, free unlimited remote MAC support, software updates including labor, hardware replacement options, free onsite training, Web based administrator training and Web based end-user training, as well as access to online support resources and tools. All options included next business day replacement of all mission critical hardware. ~~------~----------~--~ ----------------------------~---------------~--~-----------------------------------~--------------------------- Quote #001237 vI This quote is valid for 30 days. Page 4 of 6 (!)teleswitch TeleSwitch Support Programs at a glance Software Upgrades Software Upgrade Labor Helpdesk Manufacturer Escalation Hours of Technical Support Onsite -Warranty Labor 9am -6pm Onsite Move, Add or Change Order (MAC) Major Alarm -Response Time Minor Alarm -Response Time Remote Warranty Support Remote Move, Add or Change Order (MAC) After Hours Onsite -Warranty Labor Discount on future purchases Healthchecks Network Assessments ShoreGear Switch Replacement Telephone Replacement** Onsite User Training Web Based User Training Health Checks :~~~~~~~;~i~~~,j'/;h:\i~'{lr~~:i.Jl;~lEJ [1;~~~~~';~~,9J~j",\L, ... 1: ,'. Not Available"i::',I~~fu~~~~~,,;,'~d Not Available,~U:~i?~~tEF~I"f] I ncl UdedL~'~:j~~(~~~fE:I:'~'~ Not Available M -F gam -Gpm $225/Hr* $225/Hr* Not Available Not Available Not Available $225/Hr* Not Available 0% $225/Hr $1000 per location Not Available Not Available $225/Hr $225/Hr "j~~I1.i~(E~E~L:~;1 r $.g,~5/Hr· ... \] '. ,$175/wl $10bo ilei-Iocation ,I .I , NextBusineSsDay] ........,1 ":1 '$i2S/Hr . 1 'j I 11(01·;{. Included Included Included Included 24/7 365 Days Included $135/Hr 2 Hours 4 Hours Included Included Included 15% Included Included Next Business Day Business Days $125/Hr Included Healthchecks for your Unified Communication system and Contact Center system deliver detailed and actionable reports on your use of ShoreTel Systems. These are one-time services, designed to periodically step back from the ad hoc, everyday adjustments and take a look at your overall use of your ShoreTel system. You get an evaluation by an expert with a comparison to industry norms and best practices, coupled with recommendations. Healthchecks are available on all service level plans and are included free of charge in our platinum level SLA. ~-------------------* -~--~-----~--------------------------------~~-----------~-------------~-------------------------------- Quote #001237 v1 This quote is valid for 30 days. Page 5 of 6 (!)teleswitch THIS AGREEMENT IS NOT VALID UNTIL ACCEPTED BY AN OFFICER OF SWITCH TECH INTERNATIONAL, INC D/B/A TELESWITCH Purchaser Signature Date Officer of TELESWITCH Signature Date Title Title -----~-------------------~ -~---------------------------------------------------------------------------------------------- Quote #001237 v1 This quote is valid for 30 days. Page 6 of 6 TELESWITCH SUPPORT AGREEMENT (!)teleswitch Customer: City of South Miami Agreement Number: REFERENCE # Support Agreement THIS AGREEMENT SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH SWITCH TECH INTERNATIONAL, INC. DBA TELESWITCH. ("TELESWITCH") AGREES TO PROVIDE SUPPORT SERVICES FOR THE SHORETEL IP VOICE COMMUNICATION SYSTEM. BY SIGNING BELOW AND ACCEPTING THE SERVICES AND SUPPORT DESCRIBED ON ITS INVOICE, CUSTOMER AGREES TO BE BOUND BY AND ACCEPT THESE TERMS AND CONDITIONS. THIS AGREEMENT IS BETWEEN THE CUSTOMER AND TElESWITCH. THIS AGREEMENT IS NOT VALID UNTIL ACCEPTED BY AN OFFICER OF SWITCH TECH INTERNATIONAL, INC D/B/A TELESWITCH Purchaser Signature Date: Title: Officer ofTELESWITCH Signature Date: Title: AUTHORIZED CONTACTS The following contacts are service/support contacts and are your internal support team. They will receive a unique login and password to the ShoreTel Shorecare Web Center and will have access to the Teleswitch Technical Support Center COMPANY NAME AND MAILING ADDRESS ~----------------.. -----~---~ --------~--------------.-.----------------------------------------------------------------- Quote #001237 vi This quote is valid for 30 days. Page 1 of 1 RESOLUTION NO.: ............ 2 ___ 1 __ 1 __ -~1"-2_-_1 3 ..... 7 ..... 6_8 ___ =--__ A Resolution authorizing the City Manager to issue a Purchase Order for a Voice Oyer IP (VOIP) telephone system to Switch Tech International, Inc. d/b/a TELESWITCH, through a City of Pompano Beach contract no H-25-10, for an amount not to exceed $105,000. WHEREAS, the City wishes to establish a Voice Over IP (VOIP) telephone network for all City facilities and departments so the City can establish a multi-site data network; and WHEREAS, the City will purchase the IP phone system through a piggyback contract from the City of Pompano Beach contract no H-2S-10 at the same negotiated prices; and WHEREAS, the new VOIP phone system will replace the existing phone network that is outdated and not cost effective to maintain; and WHEREAS, the City previously installed fiber optic cable at all City departments since the VOIP system delivers voice communications and multimedia sessions over internet protoco'l networks. NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA: Section 1. The City Manager is authorized to enter into an agreement with Switch Tech International, Inc. d/b/a TElESWITCH for a VOIP telephone system through a City of Pompano Beach contract no H-2S-10 at the same negotiated prices for an amount not to exceed $105,000 to be paid from Account No 001-1320-513-4125 with a current balance of $148,241. A copy of the contract is attached. Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding shall not affect the validity of the remaining portions of this resolution. Section 3. Effective Date: This resolution shall take effect immediately upon enactment. PASSED AN D"ENACTED this1 6tltlay ofOctol;ler--->: 2012. ATIEST: COMMIS~ION VOTE: 5-0 Mayor Stoddard: Yea Vice Mayor Liebman: Yea Commissioner Harris: Yea Commissioner Newman: Yea Commissioner Welsh: YEa 30SE I COUNTRY WALK'i~ Fall Arts & Crafts Festival Saturday, November 4th 2017 10am·5pm 14601 Country Walk Drive, Miami, F133186 INTERESTED IN BEING A VENDOR? WOULD YOU LlKETO SHOWCASE YOUR ITEMS & TALENTS? WANTED: FARMERS MARKET VENDORS & FOOD TRUCKS! Contact Julie For Further In(ormation at cwrecmgr@countrywalkhoa.org Vendor Fee sso.OO Deadline for vendor registra&orr is Monday, October 30th Umitad Space Available! 305-238-9336 Ext 12 Vendor Applications available at www.counllyWalkboa.oig CITY OF SOUTH MIAMI COURTESY NOTICE NOTICE IS HEREBY given that tbt: City Commissklll of tht' City \)f South Miarlli. Rodda \vH1 conduct Public Hearing(s) at its regular City Commission meNing scheduled for Tue:,day. November 7. 2017, beginning at 7:00 p.m .. in the CilY Commission Chambers. ('130 Sunset Driyc. 'ro .. :onsider tht· following i[C'I11(s); A ResoJuliol1 au1horiling the City .Manag.er to 'enter into a muJli-year agreement with .i\.·larlin Engineering Inc., for the completion of a non-at! valon..··TJI billing study tu dctcnninc the accurate stnnnw(ltcr fec for non-re1>idential propeI1i(.~s. wit.hin tht' City. ~\ Resolution authorizing the City IVlanager to enter into a live (5 Yi:ar suppllrr renewal agreement for the-City's Voit..:c Over IP (VOIP) telephune system with Switdl Tech lnternrtlioal. Inc .. d!b/a.rreles~it(.·h. ALL inlerested parties are invited to attend and will he heMd. For further infonnation. please contact the City Clerk's Office at.: 305-663-6340. Malia .tv}. ~'lenendez. CMC CiryClork PUf"uan1 II') Florida SliliU1('s ~86.vl05, th~ City he-reby advh~s th" pHolic fh::lt if:1 p('l"!-on d~'"(:idc~ (IJ appc;11 allY d;..usiml m:u.J~ b:--this Bo,u'J, Ag..:ncy or {·ommis.~ioll .... ilh r~:-.pt't·1 !(l <tHy m<lHt'r r.:on~idl'"rcJ at its nl..xtin!= m hearin!=. hI! ~lT sht' will nt'l.'d a r .. ..:orJ of the rro..:ceJin.~!'. :lud th;!t fl)f :'-(I..::h purpos.:', :lffi.'clC'(j pcr:>I)JJ may nCN to -cn:>urc II1Ill :, \wi:l;ltim fo..'c\lrd or lhl;' rrc~('ding.-: is milde "'hkh rec\)rd includes the lel<.lmmny and ~'Yid~'I1";": IIpl)TJ '''hich lhL' app~al is 10 1>-; based. NEIGHBORS I SUNDAY OCTOBER 29 2017 MIAMIHERAlD.COM .~ CARRFOUR _ ..... KARIS VILLAGE APARTMENTS -PUBLIC NOTICE tEl ~ Crossroads Management LLC is accepting pre-applications for very low income families to reside at 11885 SW 216" Street Goulds. FL 33170. The pre-application form is available below. No telephone calls, walk-ins or drop-off applications will be accepted. Rules of Participation: • Pre-applications must be accurately completed (NO BLANKS) and mailed to the following address: Crossroads Management, LLC 1398 SW 1'J St. Suite 1201-A. Miami, Florida 33135-2380. Pre-applications will not be accepted in person. Only applications sent via regular mail, certified mail, FedEx, UPS or other similar means will be accepted. No Faxes or E-maJls • Any pre-application that is not fully and accurately completed and lor is received after Noyember 7!.1!.:.....2.QlLwili be disqualified. The waiting list will be closed November 7.ttl 2017 at 5:30 P.M. • Pre-applications received by end of business day November 71fI.~ will go through a lottery process and assigned a randomly selected number. Only pre-applications with random numbers 1 through 100 will be placed on the wait list. The 100 selected pre-applicants will be notified after November 3Qlh~ 2Q1L "·Of the 100 applications placed on the wait list, priority will be given to the applicants listed in the Pre-Application Priority Section below. • Only one pre-application per household will be considered throughout the entire process. Any household that submits more than one application will be disqualified. If any member of a household is inclUded on multiple pre-applications all of the pre-applications will be disqualified. Eligible income limits for program participation are as follows Household composition Annual Income ~ il.l.i ~ KARIS VILLAGE APARTMENTS Pre-Application Rental 1:!:r ~~ Mail your completed form to: CROSSROADS Management, LLC. 1398 SW 1~t Street, Suite 1201-A, Miami, FL 33135--2380. Applications must be received on or before November 71h~. Please print neatly in ink. All fields are required. Submit this form only. Incomplete pre-applications will be disqualified. Crossroads Management, LLC shall not be responsible for materials lost/delayed through the mail. Bedroom Size: Studio, 1 and 2 Bedrooms Please complete applicable below information -00 NOT LEAVE BLANKS (indicate N/A if not applicable) List all Household Members -Please use a separate sheet for any additional members Name (First, Middle, Last) Address: "'Annual Gross Household Income (see below) $. Relationship HEAD OF Hfllll;l:t:"l-Ini n C;ly, Stale: 1 Date of Birth Last 4 digits of Social Security :It: I XXX-XX- I XXX-XX- Zip Code: JDay Ume phone #: EmaU Addre •• : DOES HEAD OF HOUSEHOLD REQUIRE AN ADA UNm _____ _ IS THE HEAD OF HOUSEHOLD A VETERAN? _____ _ "ANNUAL INCOME: Indicate the approximate TOTAL amount of all family·s YEARLY gross (before taxes) income. Include all sources of income for all the family members who are 18 years of age or older. (Income includes: child support contribution, interest and dividends. wages. self employment. unemployment benefits, Social Security disability, workers comp., pension or retirement benefits, welfare income, veteran's income, alimony and any income sources not specifically excluded in 24 CFR Part 4.609) •• PRIORITIES: Residents of the Goulds area • ................................................................................................................................................................................. ~ I swear and/or affirm that all information contained on this pre-application is true and complete. ~ ; I understand this is a pre-application and not an offer of housing. I am aware that I must immediately ~ ! notify Crossroads Management, LLC. in writing of any change in my address. I understand that any; j misrepresentation or false information will result in the disqualification of my pre-application and that ~ l additional information will be required to determine eligibility. : : Signature of Head of Household Date ~ Expert Auto Service. Affordable Price. lBiami!irram For home delivery, cali MIAMI DAILY BUSINESS REVIEW Published Daily except Saturday. Sunday and Legal Holidays Miami. Miami-Dade County. Florida STATE OF FLORIDA COUNTY OF MIAMI-DADE: Before the undersigned authority personally appeared MARIA MESA. who on oath says that he or she is the LEGAL CLERK. Legal Notices of the Miami Daily Business Review f/kla Miami Review. a daily (except Saturday. Sunday and Legal Holidays) newspaper. published at Miami in Miami-Dade County, Florida; that the allached copy of advertisement. being a Legal Advertisement of Notice in the mailer of NOTICE OF PUBLIC HEARING CITY OF. SOUTH MIAMI-NOV. 7, 2017 in the XXXX Court, was published in said newspaper in the issues of 10/27/2017 Affiant further says that the said Miami Daily Business Review is a newspaper published at Miami, in said Miami-Dade County, Florida and that the said newspaper has heretofore been continuously published in said Miami -Dade County, Florida each day (except Saturday, Sunday and Legal Holidays) and has been entered as second class mail mailer at the post office in Miami in said Miami-Dade County, Florida, for a period of one year next preceding the first publication of the attached copy of advertisement; and affiant further says that he or she has neither paid nor promised any person, firm or corporation any discount, rebate, commission or refund for the of securing this advertisement for (SEAL) MARIA MESA personally known to me .CITY OF SOUTH MIAMI NOTICE OF PUBLIC HEARING :NOTICE IS HEREBY given that the City Commission of the City of South !Miami, Florida wiil conduct P\lblic Hearing(s) at its regular City Commission :meeting schedulec:iforTuesday, November 7, 2017, beginning at 7:00 p.m., :inthe City Commission Chamberil,6130 Sunset Drive, to consider the following !item(s): . ! . A Resolution authorizing. the. City Manager to enter into a multi.year agreement with Marlin Engineering Inc., for the completion. of a non-ad valorem billing study to qetermine the accurate stormwater fee 'for non-residential properties within the City. ( A Resolution.' ca. uthorizi.ri 9 the Ci.ty Manag.er to ente.r into a five (5) yea) SUPPort renewal agreemenrtor the City's Voice Over IP (VOIP) telephone system with Switch Tech Intematioal, Inc., d/b/aiTeleswitch. ALL interested parties are invited to attend and will be heard. For furtlier information, please contact the City Clerk!s Office at: 305~663-6340~ Marla M. Menendez, CMC CityGlerk Pursuant to FlbridaStatutes 286.0105, the CitY hereby advise.s the public 'that if a person decides to appeal any decision made by this Board, Agency or Commission with respect to any matter considered at its meeting or hearing, he or she will'need a: record of ther proceedings, and·that for such purpose, . affected perSon milY need to ensure that a verbatim record of the proc~edings I is made which record includes the testimony and evidence upon which the I appeal is to be based. 10/27 17-67/0000269055M