MANAGEMENT APPLICATIONS, INC.
Management Applications, Inc.
RESPONSE TO
Request for Proposal #IT-2014-01
Information Technology (IT) Maintenance and Related Services
City of South Miami
Management Applications, Inc.
11372 Jackrabbit Court
Sterling, VA 20165
Jay Bushman, jbushman@managementapps.com
703-444-5067, 703-444-1849 (fax)
Nov. 25, 2013
Nov. 25, 2013
Steven Kulick, Purchasing Manager
City of South Miami
City Hall Building
6130 Sunset Drive
South Miami, FL 33143
Dear Mr. Kulick:
Management Applications, Inc. (MAI) is pleased to submit the following Proposal in response to
the Request for Proposal for Information Technology Maintenance and Related Services for the
City of South Miami.
MAI has over 19 years of working with City, County, and Municipalities across the State of
Texas. Additionally MAI will bring a Project Manager/Onsite Service Technician with 16
years of related experience in the Miami Dade/Broward Areas. MAI can provide the City of
South Miami the operational team to maintain services, support and complete trouble
management 24 hours a day, 365 days a year. MAI understands the strong emphasis placed on
equipment/service malfunction diagnoses and the import of aggressive and effective escalation
procedures. We are confident that we have the experience, resources, infrastructure and skills to
deliver outstanding service that will meet or exceed City of South Miami’s short and long-term,
dynamic IT objectives and requirements.
MAI is a SBA qualified woman owned small business, headquartered at 11372 Jackrabbit Court
in Sterling, Virginia 20165 with regional offices in Austin, TX, Irvine, CA, Cheyenne, WY and
Miami, FL. This opportunity will be directly supported by our Miami, FL office. Our
contact information is as follows:
Management Applications, Inc.
11372 Jackrabbit Court
Sterling, VA 20165
Jay Bushman, jbushman@managementapps.com
703-444-5067, 703-444-1849 (fax)
MAI acknowledges the receipt of Addendum #1 issued on November 18, 2013 and Addendum
#2 issued November 21, 2013. Information provided is understood and accepted.
Our team can provide City of South Miami with full operational support along with network
monitoring, customer support and complete trouble management 24 hours a day, 365 days a
year. Our proposal demonstrates our expertise and experience in governmental, public safety
and enterprise management in addition to our commitment to quality performance and customer
satisfaction. We look forward to establishing a strong relationship with the City of South Miami.
Please direct all questions (technical and contractual) to myself, Jay Bushman, President at (703)
444-5067 or at jbushman@managementapps.com. He has full authority to negotiate and
execute a resulting contract.
Sincerely,
Jay Bushman
President and CEO, MAI
Table of Contents
Qualifications and Experience ........................................................................................................ 1
Profile .......................................................................................................................................... 1
Experience ................................................................................................................................... 2
Management Approach ............................................................................................................. 13
Scope of Services ...................................................................................................................... 14
Data Network Services .......................................................................................................... 20
Help Desk Services ................................................................................................................ 21
Voice and Video Telecom Services....................................................................................... 22
Reporting ............................................................................................................................... 22
Server Services ...................................................................................................................... 23
Database/Application Administration Services ..................................................................... 24
Web Services ......................................................................................................................... 24
Application Support Services ................................................................................................ 25
Desktop Services ................................................................................................................... 25
Email Services ....................................................................................................................... 26
Backup Services .................................................................................................................... 26
Resumes .................................................................................................................................... 27
Tony Chang, Project Manager/Onsite Service Technician ................................................... 27
Michael Villarreal, Program Manager ................................................................................... 29
Additional Information .............................................................................................................. 30
Restriction on Representation ....................................................................................................... 32
Required Documentation .............................................................................................................. 32
Proof of Authorization .............................................................................................................. 32
Proposed Organizational Chart ................................................................................................. 32
References ................................................................................................................................. 33
Public Entity Crimes and Conflicts of Interest.......................................................................... 36
Drug Free Workplace ................................................................................................................ 39
No Conflict of Interest/Non Collusion Affidavit ...................................................................... 40
Price Proposal Sheet .................................................................................................................. 45
1
Qualifications and Experience
Profile
With over 19 years in the public sector working with City, County and Regional organizations
MAI understands the operational requirements and responsiveness required in such an
environment. MAI has constantly provided services to improve response and provide cost
savings to budgets that are constantly under strain. The services outlined below are just a few
examples where MAI has been able to improve overall services and peace of mind.
Management Applications, Inc. (MAI) is a data communications and information technology company
specializing in LAN/WAN design, integration and management. MAI is a SBA woman owned qualified
company and is headquartered in Sterling, Virginia. MAI has strategic locations across the country, to
include Austin, TX and Cheyenne, WY allowing us to achieve our goal of providing unparalleled
networking services nationwide.
MAI’s superior network management and monitoring services are what differentiates us from our
competitors. MAI specializes in designing, implementing and managing large -scale, large enterprise and
nationwide networks. Most importantly, our knowledge, experience and current operations allow us to
provide our customers with superior WAN monitoring and management services. MAI provides the
following value added services:
Customer support
Problem notification and resolution
Network base lining
Proactive network management
Troubleshooting
Equipment configuration & maintenance
Management control
24x7 telephone support
Reporting and carrier escalation
MAI has developed close relationships with leading networking technology providers to ensure our
customers receive the highest level of expertise and commitment, together with the benefits of our
independence. We have chosen to specialize on best of breed products that represent technically superior
offerings in specific product areas. MAI continues to develop strategic alliances with manufacturers that
offer cutting-edge technology at competitive prices.
Our staff of recognized, top technologists is driven toward project deliverables and tangible results.
Starting with the big picture in mind, we customize solutions to accommodate time constraints, existing
environments, and specific technology constraints. Our proven track record speaks to our reputation to
mobilize quickly, deliver as promised at a predetermined cost, and stand behind our work.
MAI was founded in 1994 with a mission to provide cost-effective, advanced technological solutions.
MAI’s dramatic success lies in the strength of highly qualified personnel and demonstrated corporate
expertise. MAI has made multiple appearances in Washington Technology’s prestigious “Fast 50,” an
annual report of successful information technology companies in the Washington, DC metropolitan area.
2
MAI customers range from Texas and Wyoming state agencies, to medium-sized businesses to Fortune
500 accounts including 3M, Marriott International, ALCOA, Circuit City, Orbital Sciences, INTELSAT,
Arizona Learning Systems, Drug Emporium, Value City Department Stores and Northwest Pump.
Experience
MAI’s ability to provide the City of South Miami’s need for highly technologically qualified
staff can be found throughout breadth and depth of our experience. Taking a look at components
from a host of MAI’s projects will instill confidence that MAI works personally and closely with
our customers to facilitate the highest level of management and specialized technical IT support,
and we will do that for the City of South Miami’s needs as well! As a leading provider of
services and technology, MAI strives to keep abreast of ever-changing technologies and user
needs. Through a continuous cycle of client communication and feedback, MAI can assure the
effectiveness of technology delivery.
Brown and Heller, P.A. – Miami, FL
Engineering Support Project
A law firm of 23 attorneys and 25 staffers in Miami, FL., Brown and Heller contracted with
Tony Chang to provide daily operational support as IT Director. Tony ensured the streamlined
operation of the IT Department in alignment with the business objectives of the organization. He
planned, coordinated, directed, and designed IT-related activities of the organization, as well as
provided administrative direction and support for daily operational activities of the IT
department. Tony worked closely with decision makers in other departments to identify,
recommend, develop, implement, and support cost-effective technology solutions for all aspects
of the organization. Tony also defined and implemented IT policies, procedures, and best
practices, implementing and managing the VOIP phone system. Tony managed the deployment,
monitoring, maintenance, development, upgrade, and support of all IT systems, including file
servers, mail servers, Office 365, Barracuda Spam filter, Blackberry enterprise server, PCs,
operating systems, hardware, software, and peripherals.
State of Texas Public Safety Support Services
Engineering Support Project
The Commission on State Emergency Communications (CSEC) contracted MAI to deploy a
state-wide network in support of over 350 9-1-1 Public Safety Answering Points (PSAP) across
the State of Texas. Beginning with the initial deployment in 2000, MAI has maintained a
relationship with each and every Regional Planning Commission (RPC) or Council of
Government (COG) servicing their equipment and providing onsite 24x7 supports. This is a
service contract that still remains in place. The infrastructure has evolved, but given proper
planning and maintenance has been trouble-free.
3
4
The following are a list of the Public Safety Answering Points Supported:
Alamo Police Department, Alice Police Department, Allen Police Department, Alpine Police Department, Alton Police Department, Alvarado Poli ce Department,
Alvin Police Department, Anderson County Sheriff's Office, Andrews County Sheriff's Office, Angelina County Sheriff's Office (Secondary), Angleton Police
Department, Archer County Sheriff's Office, Armstrong County Sheriff's Office, Atascosa County Sheriff's Office, Atlanta Poli ce Department, Austin/Travis Co.
Combined Transportation and Emergency Communications Center (CTECC), Austin/Travis Co. Combined Transportation and Emergency Communications Center
(CTECC), Balch Springs Police Department, Bandera County Sheriff's Office, Bastrop County Sheriff's Office, Bay City Police D epartment, Baylor County Sheriff's
Office, Beaumont Fire Department (Secondary), Beaumont Police Department, Bee County Sheriff's Office, Beeville Police Department, Bel l County
Communications Center, Bell County Sheriff's Office (Secondary), Bi-State Information Center, Blanco County Sheriff's Office, Boerne Police Department, Bonham
Police Department, Borger Police Department, Bosque County Sheriff's Office, Bowie Police Department, Brady Police Department , Brazoria County Sheriff's Dept,
Brazoria Police Department, Breckenridge Police Department, Brenham Emergency Communications Dept. (ECD), Bridge City Police Department, Bridgeport Police
Department, Brooks County Sheriff's Office, Brookshire Police Department, Brownfield Police Department, Brownwood Police Depa rtment, Burleson County
Sheriff's Office, Burnet County Sheriff's Office, Caldwell County Sheriff's Office, Callahan County Sheriff's Office, Cameron Police Depa rtment, Camp County
Sheriff's Office, Canton Police Department, CAPCO Training Center (Training Center), CAPCO Training Center (Tra ining Center), CAPCO Training Center
(Training Center), CAPCO Training Center (Training Center), Carson County Sheriff's Office, Carthage Police Department, Cass County Sheriff's Office, Castro
County Sheriff's Office, Cedar Park Police Department, Chambers County Sheriff's Office, Cherokee County Sheriff's Office, Childress Police Department,
Clarksville Police Department, Clay County Sheriff's Office, Cleburne Police Department, Cleveland Police Department, Clute P olice Department, Cochran County
Sheriff's Office, Cockrell Hill Police Department, Coleman Police Department, Collin County Sheriff's Office, Collingsworth County Sheriff's Office, Colorado City
Police Department, Colorado County Sheriff's Office, Comanche County Sheriff's Office, Commerce Polic e Department, Concho Law Enforcement Center, Cooke
County Sheriff's Office, Copperas Cove Police Department, Corsicana Police Department, Crane Police Department, Crockett Coun ty Sheriff's Office, Crosby County
Sheriff's Office, Crystal City Police Department, Culberson County Sheriff's Office, Dallam County Sheriff's Office, Dayton Police Department, Decatur Police
Department, Del Rio Police Department, Delta County Sheriff's Office, Denver City Police Department, DeWitt County Sheriff's Office, Diboll Police Department
(Secondary), Dickens County Sheriff's Office, Dimmit County Sheriff's Office, Donley County Sheriff's Office, Donna Police De partment, Dublin Police Department,
Duval County Sheriff's Office, Eagle Pass Police Department, Eastland County Central Dispatch, Edinburg Police Department, Edwards County Sheriff's Office, El
Campo Police Department, Elgin Police Department, Ellis County Sheriff's Office, Elsa Police Department, Erath County Sheriff 's Office, Falls County Sheriff's
Office, Fayette County Sheriff's Office, Fisher County Sheriff's Office, Floyd County Sheriff's Office, Forney Police Department, Franklin County Sheriff's Office,
Freeport Police Department, Freer Police Department, Freestone County Sheriff's Office, Frio County Sheriff's Office, Friona Police Department, Frisco Police
Department, Ft. Stockton Police Department, Gaines County Sheriff's Office, Gainesville Police Department, Garza County Sheri ff's Office, Gatesville Police
Department, Georgetown Police Department, Gillespe County Sheriff's Office, Gladewater Police Department, Goliad County Sheriff's Office, Gonzales County
Sheriff's Office, Grayson County Sheriff's Office, Greenville Police Department, Gregg County Sheriff's Office, Grimes County Sheriff's Office, Hale County
Sheriff's Office, Hall County Jail, Hamilton County Sheriff's Office, Hansford County Sheriff's Office, Hardeman County Sheriff's Office, Hardin County Sheriff's
Office, Haskell County Sheriff's Office, Hays County Sheriff's Office, Hemphill County Sheriff's Office, Hereford Police Department, Hidalgo County Sheriff's
Office, Hidalgo Police Department, Hill County Sheriff's Office, Hillsboro Police Department, Hood County Sheriff's Department, Hopkins County Sheriff's Office,
Houston County Sheriff's Office, Hudspeth County Sheriff's Office, Hunt County Sheriff's Office, Ingleside Police Department, Irion County Sheriff's Offic e, Jack
County Sheriff's Office, Jackson County Sheriff's Office, Jacksonville Police Department, Jasper County Sheriff's Office, J efferson County Sheriff's Office, Jim Hogg
County Sheriff's Office, Jim Wells County Sheriff's Office, Johnson County Sheriff's Office, Jones County Communications Cent er, Karnes County Sheriff's Office,
Kaufman County Sheriff's Office, Kaufman Police Department, Keene Police Department, Kermit Police Department, Kimble County Sheriff's Office, Kingsville
Police Department, Kinney County Sheriff's Office, Kleberg County Sheriff's Office, Knox County Central Dispatch, La Joya Pol ice Department, La Salle County
Sheriff's Office, Lake Jackson Police Department, Lamesa Police Department, Lampasas County Sheriff's Office, Lampasas Police Department, Laredo Fire
Department (Back-Up), Laredo Police Department, Lavaca County Sheriff's Office, Leander Police Departme nt, Lee County Sheriff's Office, Leon County Sheriff's
Office, Levelland Police Department, Liberty County Sheriff's Office, Liberty Police Department, Limestone County Sheriff's O ffice, Lipscomb County Sheriff's
Office, Littlefield Police Department, Live Oak/McMullen County Sheriff's Office, Llano County Sheriff's Office, Lockhart Police Department, LRGVDC Training
PSAP (Training Center), Lufkin Police Department, Luling Police Department, Lynn County Sheriff's Office, Madison County Sher iff's Office, Marble Falls Police
Department, Marion County Sheriff's Office, Martin County Sheriff's Office, Mason County Sheriff's Office, Matagorda County S heriff's Office, Mathis Police
Department, Maverick County Sheriff's Office (Secondary), McAllen Police Department, McKinney Police Department, Menard County Sheriff's Office, Mercedes
Police Department, Mexia Police Department, Midlothian Police Department, Mills County Sheriff's Office, Mineola Police Depar tment, Mineral Wells Police
Department, Mission Police Department, Monahans Police Department, Mont Belvieu Police Department, Montague County Sheriff's Office, Moore County Sheriff's
Office, Morris County Sheriff's Office, Mt. Pleasant Police Department, Muleshoe Police Department, Murphy Police Department, Nacogdoches County Sheriff's
Office, Nacogdoches Memorial Hospital (Secondary), Nacogdoches Police Department, Naval Station (NS) Ingleside, Navarro Count y Sheriff's Office, NCTCOG
Training PSAP (Training Center), Nederland Police Department, New Boston Police Department, Newton County Sheriff's Office, Oldham County Sheriff's Office,
Orange County Sheriff's Office, Orange Police Department, Paducah Police Department, Palestine Police Department, Palmview Po lice Department, Palo Pinto
County Sheriff's Office, Pampa Police Department, Panola County Sheriff's Office, Paris Police Department, Parker County Sheriff's Office, Pecos Police D epartment,
Perryton Police Department, Pflugerville Police Department, Pharr Fire Department (Secondary), Pharr Police Department, Pinehurst Police Department, Polk County
Sheriff's Office, Port Aransas Police Department, Port Arthur Police Department, Presidio County Sheriff's Office, Public Safety Center PSAP, Rains County Sheriff's
Office, Raymondville Police Department, Reagan County Sheriff's Office, Real County Sheriff's Office, Red Oak Police Department, Refugio County Sheriff's Office,
Rio Grande City Police Department, Roberts County Sheriff's Office, Robertson County Sheriff's Office, Robstown Police Depart ment, Rockdale Police Department,
Rockwall County Sheriff's Office, Rockwall Police Department, Roma Police Department, Round Rock Police Department, Runnels C ounty Jail, Sabine County
Sheriff's Office, Sachse Police Department, San Angelo Communications Center, San Angelo Emergency Operations Center (Back-Up), San Augustine County
Sheriff's Office, San Jacinto County Sheriff's Office, San Juan Police Department, San Marcos Police Department, San Patricio County Sheriff's Office, San Saba
County Sheriff's Office, Schleicher County Sheriff's Office, Scurry County Sheriff's Office, Seagoville Police Department, SETRPC Training Center, Shackelford
County Sheriff's Office, Shamrock Police Department, Shelby County Sheriff's Office, Sherman County Sheriff's Office, Silsbee Police Department, Smithville Police
Department, Somervell County Sheriff's Office, Springtown Police Department, Starr County Sheriff's Office, Stephenville Poli ce Department, Sterling City
Shamrock Clinic (Country Doctors Inn), Stonewall County Sheriff's Office, Sulphur Springs Police Department, Sutton County Sheriff's Office, Sweetwater Police
Department, Taylor Police Department, Terrell County Sheriff's Office, Terrell Police Department, Texas State University Police Department, Throckmorton County
Sheriff's Office, Tom Green County Sheriff's Office, Trinity County Sheriff's Office, Tulia Police Department, Tyler County Sheriff's O ffice, Upshur County Sheriff's
Office, Upton County Sheriff's Office, Uvalde Police Department, Val Verde County Sheriff's Office (Secondary), Van Zandt County Sheriff's Office, Victoria
County Sheriff's Office (Secondary), Victoria Police Department, Vidor Police Department, Walker County Public Safety Communi cations Center, Waller County
Sheriff's Office, Waxahachie Police Department, Weatherford Police Department, Webb County Sheriff's Office, Weslaco Police Department, West Coke County
Nursing Home (Robert Lee Care Center), West Columbia Police Department, Wharton County Sheriff's Office, Wharton Police Depar tment, Wheeler County Sheriff's
Office, White Oak Police Department, Whitesboro Police Department, Willacy County Sheriff's Department, Williamson County She riff's Office, Wilmer Police
Department, Wilson County Sheriff's Office, Wise County Sheriff's Office, Wood County Sherirff's Office, Yoakum Police Department, Young County Sheriff's
Office, Zapata County Sheriff's Office
5
Wyoming Education Network
Nearly seven years ago, Wyoming invested $29 million in a statewide high-speed
telecommunications network. Dubbed the Wyoming Equality Network (WEN), its primary goal
has been to connect all of Wyoming’s public schools to better utilize teaching and information
resources across the entire state. To aid in this important endeavor, the State of Wyoming chose
Management Applications, Inc. (MAI) with a $5M contract to help install, manage and maintain
this critical State asset.
Project was equally divided into five (5) major tasks. Each valued at a $1M dollars.
1) Network Management and Monitoring
2) Level 1/2/3 Help Desk and Engineering Support
3) Application and Engineering Support
4) WEN Video and Engineering Support
5) WEN Security Services
The Wyoming Equality Network is a statewide, high-speed data and video network that connects
all Wyoming public schools and give communities capability for telemedicine, economic
development and community outreach applications as well as access to the Internet. The
Wyoming Equality Network is the network, which was created through the state's agreement
with Qwest (CenturyLink) and Management Applications, Inc., which enabled the state to
provide telecommunications capabilities to schools and related entities.
6
The WEN supports all schools via their intranet. There are 48 school districts in Wyoming.
Schools include all grade schools, middle schools, high schools, junior/community colleges and
universities. MAI provides 24 / 7 around the clock support to all 48 school districts, as well as,
community colleges and universities which in total numbers adds up nearly 600 circuits and
thousands of devices.
MAI provides these State of Wyoming education entities with network monitoring, network
management, device monitoring, device management (where devices include but are not limited
7
to routers, switches, servers, Intrusion Detection Systems, Firewalls, Traffic Shaping, Caching
devices, etc.), application monitoring, application management, and Help Desk services.
All services are provided to the State of Wyoming via the MAI Network Operations Center
(NOC) using toolkits based upon technology from our NMS (Network Management Services)
SNMP based device monitoring/management platform.
MAI's NOC is the single point of contact for all WAN circuit or device management issues.
MAI's trained and experienced engineers perform any and all network management functions,
including monitoring of devices, management of circuit issues, network troubleshooting,
capacity planning, escalation procedures, full agency, and bandwidth optimization. These
services apply to all devices in the State of Wyoming’s WAN infrastructure.
MAI provides the customer 24x7x365 WAN help desk services. Help desk services include
answering any questions and assisting the end-user customer with problem resolution on all
devices or circuits managed in the WAN.
MAI provides our customer set with a very sophisticated and effective web portal access so they
can view real-time data from our NMS systems and also to support performing troubleshooting
as needed. Reports may be downloaded via the portal.
Contract Value: $5,055,075
8
DIR Engineering Support Project
The Texas Department of Information Resources (DIR) contracted MAI to provide technical and
engineering support through their Network Operations Center (NOC) in Austin, Texas. This
project required project management, network engineering and maintenance support. The award
was based on MAI’s ability to cater to DIR’s requirements.
The Telecommunications division is a service bureau providing state agencies with two primary
telecommunications services: The Capitol Complex Telephone System (CCTS), a centralized
telephone service for all agencies in the Capitol Complex area; and TEX-AN 2000, the statewide
telecommunications network. All state agencies, with the exception of state universities and
legislative bodies, are required to use "intercity telecommunication services" provided by TEX-
AN. Additionally, the division is permitted to serve political subdivisions, which include cities,
counties, municipalities, and K-12 schools.
MAI provided Tier-three and Network Engineering support via two full-time engineers working
in the DIR Network Operations Center:
Provisioning and support of wide-area network access for state customers to include ISDN, T1,
T3 and OC-3 topologies. Provisioning and support of metropolitan-area network access for state
customers in the Capitol Complex area to include Ethernet, Fast Ethernet, and Gigabit Ethernet.
Monitoring and configuration of EIGRP and BGP routing policies for the routed data network.
Resolution of high-level customer access issues to include routing and access problems within
the network.
Monitoring of network resources using HP OpenView and Cisco Works.
Assists in developing network strategic technology plans and assists with the implementation of
new technology.
Facilitates the generation and analysis of various network reports using HP OpenView, Cisco
Works, NetFlow, etc.; initiates corrective action as appropriate.
Analyzes customer services and support, business processes and operations; makes
recommendations for improvements.
Works with local, state and federal departments in matters concerning the coordination of project
implementations.
Contract Value: $1,000,000
9
TWCC LAN/WAN Upgrade Project
Management Applications, Inc. was selected to bring the Texas Worker’s Compensation
Commission (TWCC) into the digital age by upgrading its local and wide area networks
(LAN/WANs).
MAI assessed TWCC’s current networking environment, provided design, implementation,
installation and maintenance support. MAI’s design worked to upgrade data communication
technology for inter/intra agency communications, upgrade the agency data communication
network to support implementation of client/server systems development, LAN-based e-mail,
Systems Network Management, and data warehousing. This project also included the upgrade of
the Central Office and installation of LANs in 27 remote locations.
This award was based on best value and innovation. The work performed encompassed full life-
cycle engineering functions including network design, installation and maintenance.
Key Attributes: LAN/WAN Design
Voice/Video/Data
Voice over Frame Configuration
Complete Lifecycle Design
Dedicated Project Management
Contract Value: $3,000,000
Rural Health Care Support
Since 2010, MAI has provided 24 / 7 around the clock Network Management and Monitoring
support to over 41 State Hospitals and Counseling Centers for the State of Wyoming. The vital
network, labeled the Rural Health Care Network (WYNETTE) provides critical care and support
to those in need and is contracted for a 5-year period. Both Data and Video are utilized and
supported by the MAI engineering team.
All services are provided to WyNETTE via the MAI Network Operations Center (NOC) using
state of the art management platforms and web portals for both Device and NetFlow
Management & Monitoring.
MAI's NOC is the single point of contact for all WEN circuit, device, or WorkFlow issues.
MAI's trained and experienced engineers perform any and all network management functions,
including monitoring of devices, circuits, network troubleshooting, escalation procedures,
10
reporting, and full agency support. These services apply to all devices under management in
WyNETTE’s WAN infrastructure.
Through each project, MAI has gained valuable technical knowledge and forged excellent
client/contractor relationships through the support of our clients’ mission goals. The following
table is a sample of the customers that MAI has supported or is in the process of supporting.
ALS Statewide Education Communications Network Project
MAI won a large competitively bid project to provide a statewide Distance Education
Communications Network to the State of Arizona.
Arizona Learning Systems (ALS) selected MAI to support this seven-year, multi-million dollar
project, which will equitably interconnect Arizona’s community colleges, universities, K-12
schools and other educational providers and consumers.
ALS, a partnership of the ten Arizona community college districts, brings the convenience of
distance learning, with the uniform quality of an Arizona community college to customers across
the State.
The network MAI is implementing supports voice, data and video applications with the primary
application to provide distance-learning capabilities to each site. All ALS sites use
TANDBERG’s Educator 6000 series videoconferencing systems with triple 36” monitors and the
Natural Presenter Package. Individual classrooms were professionally installed by MAI’s
qualified engineers. Our engineers design and install videoconferencing solutions specific to
room dimensions and acoustics. To bring a strong videoconferencing experience to students,
many accessories were added, such as TANDBERG’s AudioScience microphones for superior
audio quality, document cameras, locator mats, and VCRs and DVD players.
All ALS equipment provides flexibility. TANDBERG is constantly issuing new software
revisions that support new functionality. With this in mind, the TANDBERG 6000 systems can
be upgraded easily. The Accord Bridge and Cisco Lightstream have a modular design that can
support new sites and new functionality.
MAI is providing a full service network solution to ALS in support of this project that includes
network design, development, WAN circuits, project management and 24x7 monitoring and
maintenance. MAI also provides training and the network will also be used to provide Internet
service to all sites. MAI is fully managing this network, including all CPE equipment and ATM
circuits on a 24x7 basis out of our Network Operations Center in Sterling, VA.
Contract Value: $2,000,000
11
VCDS Retail Modernization Project
MAI was competitively selected by VCDS to modernize its enterprise network to reduce Point-
of-Sale (POS) transaction time and credit card validation.
VCDS is a national, billion-dollar retail chain, providing a wide assortment of designer,
department, discount and specialty store brands. MAI was selected above such companies as
AvData, Gateway, Network Two, SARCOM, and Sprint. Award was based on best value,
innovation and technical merit.
The work to be performed under this contract encompassed network design, engineering,
implementation, installation of frame-relay circuits as well as providing help desk support,
IT Training, management and maintenance of customer equipment.
MAI proactively monitored the central site and each of the 150+ remote sites (approximately
1,500 devices) from its Network Operations Center in Chantilly, Virginia. MAI’s network
design consists of 56k DDS to multiple T1 Frame Relay circuits to each site and Out of Band
(OOB) Management using the Public Switched Telephone Network (PSTN). In addition, should
the primary Frame Relay circuit become impaired, MAI has utilized a combination of PSTN and
ISDN to incorporated a dial back-up network with automatic fail over.
MAI’s managed service included monitoring and troubleshooting of circuits, CSU/DSU’s and
Cisco routers on the Frame Relay network, as well as end user equipment, such as the AS/400,
IBM Netfinity Controllers, POS equipment and credit card systems on the LAN Segments.
MAI’s design included the installation of Visual Networks’ Branch, District and Central ASE-
CSU/DSUs at the Central Site, the MAI NOC and at each remote site. Utilization of this award-
winning product provided management reporting capabilities down to the top-talker level.
MAI’s customized trouble ticket system (MARS) is a Relational Database System developed
with a GUI interface through PHP that interacts with a SQL datab ase. MARS not only creates
trouble tickets, it also stores escalation procedures, site information and archives existing tickets.
This system has been implemented for all MAI customers.
Contract Value: $2,500,000
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MAI Corporate Qualification Matrix
CDS Retail Modernization Project
Based on our core competencies and in compliance with the RFP’s Scope of Services, MAI is uniquely
qualified to provide the full range services to meet the City of South Miami’s technology needs. As an
industry leader in IT support services, communications and LAN/WAN service provider arenas, MAI has
supported many State and Federal agencies over the last 19 years to include the Texas Workers’
Compensation Commission, Commission on State Emergency Communications, most of the Texas 911
COGs, Texas Division of Information Resources (DIR), State of Wyoming - Wyoming Equality Network,
both the Wyoming and Texas Department of Transportation and Wyoming Network for
Telehealth(WyNETTE) to name a few.
MAI provides full Infrastructure life-cycle engineering solutions and support to Fortune 500 (3M, Drug
Emporium and Value City Department Stores, etc.) accounts since 1994, as well, bringing nearly 20 years
of IP networking and infrastructure experience to City of South Miami. We have honed specialized
networking expertise in multi-protocol environments, including IP, Metropolitan Ethernet, MPLS, Frame
Relay, ATM, and DSL. MAI has provided services meeting all of the City of South Miami categories:
Data Maintenance
Facilities Management
Hardware/Software Maintenance
Server Upgrades & Peripherals
Storage Administration
Unified Communications
Project Support Systems
Operating System (OS) Operations
Software as a Service (SaaS)
Database Administration (DBA)
Enterprise/Project Support
Service Level Agreements (SLAs)
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Management Approach
MAI Task Management Plan
The MAI Task Management Plan begins with the premise of Customer Satisfaction provided by
a management team that instills management techniques and ideas to create an environment
within City of South Miami that increases:
* Employer involvement in the project
* Employee feeling of ownership
* Use of management by fact by employees
* Recognition of individuals and their accomplishments
* Overall appreciation for the quality requirements of the customer
* Partnership with the City of South Miami to achieve mission effectiveness
In providing technical services to the City of South Miami, MAI has established three goals of
our Task Management Plan: responsiveness, stability, and technical excellence. While there is
always some overlap among management areas, we believe that these goals are both distinct and
critical. We also believe that they are essential characteristics for successful timeliness and
performance on this contract.
Responsiveness. Responsiveness is the essence of service. No matter how many skilled
professionals a company may have, success at the City of South Miami will depend on the ability
to deliver a dedicated Task Team with the requisite skills at exactly the right time. This requires
excellent communications, both with the customer and within the organization.
Responsiveness also requires reasonable autonomy for the Project Manager, so that appropriate
business decisions and corporate commitments can be made at that level. When situations arise
that require resources or decisions from higher management, we can respond quickly. When
instant response is needed on task estimates or management decisions, The City of South Miami
will enjoy the benefit of MAI's focused management approach and local decision-making
authority.
Stability. Like many MAI clients, City of South Miami has a unique set of personnel
requirements. We will develop and maintain a pool of personnel who are not only technically
qualified, but also approved by the City of South Miami and oriented to the City of South Miami
technical environment. MAI utilizes job fairs, Open Houses and Ad Campaigns to continually
have available resources with requisite skill sets to staff any new task requirements.
Having established this pool, we will manage it to maximize continuity on City of South Miami
tasks. This maximization is never easy, and depends on careful forecasting. Working in concert
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with the Project Officer and the City of South Miami users, we will integrate the predicated size,
type, and duration of staffing requirements into our corporate forecast.
Technical Excellence. Technical excellence begins with a sound hiring policy. At MAI, we
have very selective hiring criteria. We want highly motivated people who are committed to our
administrative and management systems and who will be team players. Since virtually all of our
contracts require extensive customer contact, we place emphasis on interpersonal skills. MAI is
widely recognized as a company with excellent staff esprit. We take every opportunity to
encourage our staff to grow. However, such encouragement without the opportunity to obtain
training only produces frustration. We, therefore, provide a wide range of training, from
informal seminars to graduate level courses. Our cross training also contributes to technical
growth. The result is technical staff committed to saying on the leading edge.
With these goals built into the MAI Task Management Plan, both the MAI Team and The City of
South Miami are assured that all deliverables will meet their intended expectations. Translated
to the delivery of task products and reports, these management strategies ensure that all work is
completed on schedule at the highest level of technical accuracy and specification.
Scope of Services
With over 19 years in the public sector working with City, County and Regional organizations
MAI understands the operational requirements and responsiveness required in such an
environment. MAI has constantly provided services to improve response and provide cost
savings to budgets that are constantly under strain. The services described in the RFP Scope of
Services are clearly within the offering levels.
1. IT Project Management: Provide Information Technology Project Management with an
emphasis to successfully deliver projects. The vendor must take on the day to day tasks,
manage project teams and ensure project delivery. Must possess strong Project
Management skills as a priority such that they can accommodate multiple projects
simultaneously. The Vendor will manage individual project plans that become the overall
program plan. IT Vendor shall have extensive experience with a wide array of current
software necessary, and instrumental to a modern municipal environment including
linkage to other systems. The Vendor must have strong Project Manager experience and
will serve as a liaison between functional groups/teams and development teams in order
to drive projects and report out status and updates.
MAI will provide a Project Manager/Onsite Service Technician coupled with a
Senior Program Manager and additional support staff as needed. All members
of the team have strong Project Management background within IT and should
exceed any requirement brought forward.
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2. Annual Assessment: The Vendor shall annually compile/update an inventory of all
information technology related assets, assess system assets and make recommendations
for improved city-wide IT system performance.
Communications and documentation are critical in any corporate environment.
MAI and the City of South Miami will set a schedule of timely reports. These
would include weekly, monthly, quarterly and yearly, everything from trouble
calls, project updates and yearly assessments. Additional information is
provided below in the “Reporting” brief.
3. Desktop Applications Support and Maintenance: Perform basic support functions
including installing PCs, laptops, printers, and software; diagnosing and correcting
desktop application problems, configuring laptops and desktops for standard applications
and identifying and correcting hardware problems, and performing advanced
troubleshooting. Repairs and upgrades of all City computers. Maintain all Microsoft and
Apple operating systems and software updates. Assist designated City personnel with
software and hardware purchases.
Desktop services are part of the daily operations of any environment. MAI will
evaluate any policies set forward by the City of South Miami to meet all its
needs. More information is provided below in the “Desktop Services” and
“Application Support Services” brief.
4. Server Administration Services: Manage computer network and associated hardware,
software, communications, and operating system necessary for the quality, security,
performance, availability, recover-ability, and reliability of the system. Confidentiality of
information is vital. The selected vendor and their employees must sign and adhere to a
confidentiality clause that information in the system must remain confidential as provided
by law. Ensure scheduled preventive maintenance for equipment is promptly performed;
develop back-up plans and procedural documentation. Setup new users and edit or
remove existing users on server. Monitor server performance and capacity management
services. Management of user log-ins and security.
At the heart of any Network Environment are the localized Servers. MAI will
provide services as simple as, file/print to database and naming services. The
daily monitoring and operations of existing and future servers are all considered
part of the daily operations for this service offering. Additional information is
provided below in the “Database/Application Administration Services”, “Server
Services” and “Business Continuity and Disaster Recovery Services” briefs
below.
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5. Network Administration Services, Including; Wide Area Network (WAN) and Local
Area Network Maintenance (LAN): Scope of activity includes all City network
equipment including switches, firewalls, routers, and other security devices. Primary
installation and maintenance of printers, network copiers/scanners, etc., and, coordinate
all scheduled maintenance. Monitor network performance and capacity management
services. Assign new IP addresses to all accounts as necessary. This activity in cludes the
oversight, supervision, and management of all of the City’s Wi-Fi public hot spots.
The core infrastructure of a corporate network includes the physical, routers,
switches, circuits and cabling. Additionally, it includes all the services, web,
email and DNS. These are available from desktops to mobile devices.
Monitoring and managing these services are critical. In addition to the onsite
support, MAI will provide its high end monitoring services as part of the
solution, which includes 24x7 alerts, notifications and response. Additional
information is provided below in the “Data Network Services” brief.
6. Security: Maintenance of virus / Malware detection programs on City servers, email and
all other City computers and laptops. Perform security audits as requested and notify City
personnel immediately of suspected breaches of security or instruction detection. Reduce
amount of spam received by city employees. Control staff access, as requested, to
Internet and sites.
Internet threats are a real issue, to include attacks from abroad, to a local user
having a malware infection. Any entity having a public presence or connectivity
is at risk. Monitoring and managing these threats is critical. Impact (threat)
can be as minimal as a SPAM message, or as extreme as a full on Denial of
Service attack. MAI will review any policy set forward by the City of South
Miami, as well as, reviews the current security standards for similar
municipalities.
7. Strategic Planning: Provide technical advice for Information Technology issues and
system. Make recommendations for future purchasing and technology needs. Install new
servers, software and hardware and transfer data when acquired. Provide
recommendations for potential economies in IT related matters.
Within strong operational support exists an ever-changing strategic plan. Plans
are altered by changes in the policies set forward by the customers, or Industry
Stands. Other changes can come from technology advancements. Solutions
causing massive change, have come from virtualization and cloud applications.
MAI will be sure that the technology meets the services needed. Additionally,
MAI will introduce services and products that can reduce overall costs, making
funds available for other City of South Miami services.
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8. Website Support: Provide website management services, and on-going support for the
City’s website and any future official City web sites.
MAI will provide all the knowledge and services as needed to support the
websites required. See “Web Services” brief below.
9. Software/Third-Party Applications Services: Scope of activity includes oversight,
management and support of the City’s database software; oversight, management and
supervision of all third party desktop, server, and web-based applications; acts as City’s
representative when dealing with third party application support as directed by the City
Manager. Vendor will be required to advise in writing of each necessary annual charge
for third-party software licensing and renewals, upon installation where applicable, and
on June 1 of each fiscal year. Vendor will review invoices, approve for payment and
bring any invoice discrepancies to the attention of the City Manager.
A very detailed and complete inventory of not only hardware and software are
critical for many reasons. MAI will implement a service that inventories all
equipment and software. The information will be updated during inventory
procedures to assure all applications are licensed for use. Features include ad
hoc reporting and alerts to changes in inventory. Both hardware and software
maintenance will be included.
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10. Communications (Phone, Cellular Phones, Voicemail) Support: Scope of activity
includes oversight, supervision, and management of the City’s communications system
including but not limited to: telephones, cellular phones, communications devices, and
voice mail systems, including but not limited to; reset of voicemail passwords, relocate
existing and replace defective handsets, install new handsets and voice mail setup,
troubleshoot data wiring and patch as necessary.
Communication services require constant maintenance. Working with local and
long-distance service providers, to in-house services and password resets, are
constant. MAI will provide the services as needed . Additional information is
below in the “Voice and Video Telecom Services” brief.
11. Emergency Services: Provide emergency technical, communication, and IT support
services in the event of emergency situation. Vendor will be available to assist at the
direction of the City Manager in such situations.
In any environment critical situations requires immediate support. MAI will
provide quick response to any situation that the City of Miami has deemed
mission critical.
12. City’s IT Liaison/Representative: Vendor will act as the City’s liaison/representative for
all IT related matters under the scope of the Agreement as directed by the City Manager
or his/her designee. Vendor will be available for any meetings as directed by the City
Manager or his/her designee.
MAI understands and will be available to support the City of South Miami as
it’s IT Liaison/Representative as deemed necessary by the City of South Miami.
13. City’s Channel 77 and the recording of all Regular Commission Meetings: The City
broadcasts video on local access cable channels. The cameras and other recording
production equipment shall be monitored and maintained and, as an option, to be
operated by the selected vendor (Option #1). Vendor shall provide a price for (Option #1)
in their price proposal. Refer to Page 20 “Price Proposal Sheet.”
MAI will provide the monitoring and maintenance required during normal
business hours for the cameras and recording production equipment. In
support of the meetings, onsite and offsite personnel may adjust their schedules
to provide continuous support during business hours. Option #1 pricing has
been provided in the “Price Proposal Sheet” section below.
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14. City’s ERP System: Vendor will support, with the help of SunGard, the City’s integrated
ERP system, One Solution, provided by SunGard for all of its modules, which currently
includes Finance & Community and any new installation of additional modules. One
Solution application based system includes a Dell Server, Microsoft OS, SQL database.
Cooperative support with a third-party vendor is all inclusive. As a
representative of the City of South Miami, the onsite or offsite service technician
will work with any third-party deemed by the City Manager.
15. Public Records Requests: Vendor will process public record requests made by the City
or by third-parties for records involving email searches at no additional charge to the
City, which are to be completed during normal business hours.
In the public sector, public records requests are a norm. MAI will provide any
assistance needed to gather or generate the information required. MAI will
follow any policy set forward by the City of South Miami to meet these requests.
MAI will provide the records to the City Public Records Personnel, who will be
responsible for public dissemination.
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The briefs outlined below are just a few examples where MAI has been able to improve overall
services and peace of mind.
Data Network Services
The modern IT Infrastructure is made up of many components. These components include very
dissimilar technologies, all with very different needs. At the core, in most cases, is an IP
Infrastructure. This infrastructure requires constant care and maintenance.
Data Network Services are the services and activities required to provide and support the Data
Network environment. Items which include, but are not limited to, the provisioning, engineering,
operations and administration of the following Data Network Services and infrastructure:
Wide Area Network (WAN)
Local Area Network (LAN)
Wireless Distribution System (WDS)
Remote Access (traditional VPN and SSL VPN)
Network Security (Anti-virus, Firewall, spam
filtering, intrusion protection, and Network Access
Control (NAC), etc.)
Voice over Internet Protocol (VoIP)
Bandwidth Analysis and Shaping, Quality of
Service (QoS)
Bridging/switching
Network Load Balancing
IP Space Management
Internet Domain Name Management
Cabling
Segmentation
MAI will provide a system of monitors to review
the activities and determine the overall health of the
City of South Miami’s infrastructure. These
efforts are to minimize any disruptions in service
and to assist in troubleshooting problems. The first
step will be to review all the current resources in
place. They will be reviewed and documented to
determine if they meet the City of South Miami
policies and best practices. Changes will be
completed as needed.
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Help Desk Services
The day to day operations of any IT Support Team is the Help Desk Function. The Help Desk is
the centralized repository, dispatch and communication hub of all things IT. This is typically the
face end-users see and where they turn to in cases of trouble. This is also where Administration
is able to take a pulse of the environment as a whole to determine the health of all the services
and environment.
The Help Desk System will include the following feature with additional constantly being added:
Self-service IT help desk portal via browser
Receive and respond to tickets via HTML emails
Smartphone and table app for IOS and Android devices
Assign tickets to staff
Automatically create tickets from alerts
Automate ticket organization and actions
Knowledge base repository to frequent issues
The Help Desk System includes a self-serve
portal, which allows users to enter their own
trouble requests, and will allow them to see
potential related knowledge base articles. They
also will have the ability to
conduct a simple search of the
knowledge base directly for
FAQ and articles created to
assist on common issues. The
City of South Miami will be
provided with monthly
reporting and will have access
to adhoc reporting of open
cases and assignments.
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Voice and Video Telecom Services
As with any communications, Voice Services are critical for daily operations. Regardless of the
technology, these services must remain operational at all times. MAI understands these
requirements, having worked with a statewide 911 system. All must be done to limit disruptions.
As a first step, an inventory will be taken and implementation will be reviewed and compared to
the City of South Miami policies and current best practices. Changes will be conducted on as
needed bases. Along with the review, considerations will be taken to determine capacity for
video and assist in providing solutions to unify the infrastructure to support all the services
needed.
Reporting
Written communications provides a historical record of the events and services provided to end
users. It allows Administration the visibility into the daily issues and concerns as they relate to
technology and operational services. Below is a sampling of those reports, with an endless
variation available to best meet the City of South Miami needs.
• Resolution times for Level One Helpdesk
• Resolution times for Level Two Helpdesk
• Resolution times for Level Three Helpdesk
• Server uptime (Goal of 99.9%)
• Site Connectivity (Goal of 99.9%}
• Projects and other tasks - Service Level Agreement measures and metrics to be
agreed upon.
23
Server Services
Centralized production and services are critical. In a full life cycle from planning, deploying and
maintaining, MAI will provide all the knowledge and man-power needed for everything from the
daily operations, maintenance, backups to disaster recovery, upgrades and repairs. Monitoring
and base lining are key component to
proactively respond to potential trouble
and minimize any disruptions to end-
users.
All the servers and related applications
will be documented and reviewed to
make sure they meet the City of South
Miami policies and current best practices.
Changes will be made as needed.
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Database/Application Administration Services
Databases can hold countless amounts of information. This information can be invaluable if
used correctly. It is priceless and in many cases cannot be duplicated. Special care must be
taken to prevent corruption or data loss. Public Safety Applications are very critical
responsibilities within the City of South Miami, not only to the staff, but all the citizens in the
county as a whole and regulatory reporting.
All the implemented databases will be reviewed to
determine if they meet the City of South Miami’s
policies and current best practices. Changes will be
made as needed.
Business Continuity and Disaster Recovery Services
A Disaster Recovery Plan (DRP) that has not been tested is nothing more than good intensions.
A plan is only one step in a chain of activities required to insure a minimal disruption in services.
Disaster recovery is impossible without a complete inventory and understanding of the business
process. As mentioned in all the previous subsections, an inventory and review of all the
services is needed. Those reviews provide the needed information for daily operations as well as
the needed information to generate an accurate and complete disaster recovery plan. Great care
will be taken to verify the DRP generated will be complete, concise and tested.
Web Services
Over the last few years, more and more applications have transitioned and are now web enabled.
Things that were historically client-server can be accessed via a simple web browser. These
services are no longer simple static views, but complex systems with databases and multiple
resources.
• Information System
• Accounting
• MIS Help Desk
• MIS Inventory System
Along with the front-end and visible components are all the back end items, domain
registrations, SSL management and hosting services.
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An inventory and review of all the services will be conducted. The services will be compared to
the City of South Miami policies and current best practices. Any changes or updates will be
conducted as needed.
Application Support Services
Applications require care and maintenance to keep all the services operational and to prevent
disruptions in service. Having a process to accomplish all these tasks is crucial to maintain a
certain level of service.
MAI understands the items required and will have procedures to accomplish all the tasks as need.
This includes the daily, weekly and monthly operations like anti-virus definition updates to OS
updates. Along with the operational tasks include the adhoc items like troubleshooting and
application development.
Desktop Services
End-users within any environment vary greatly. Desktop services are no longer isolated to a PC.
It now includes devices like notebooks, tablets, network printers, smart phones, etc. These
services include the hardware and software the end-users touch to get their respective job done.
The current environment will be reviewed along with policies to determine what if anything
needs to be adjusted to minimize any disruptions that may occur. This would include anything
from dealing with a mouse not working to virus infected computer or application crashing.
Procedures will also be reviewed to determine how best to make troubleshooting and repairs
efficient, with an objective to minimize disruptions.
With an extensive knowledge base and experience, MAI will provide services end -users will
appreciate. The staff will be trained in the latest best practices and will work to meet and exceed
all policies set forward by the City of South Miami.
Technology does not sit still. MAI
will provide knowledge and assist
during any rollout of new
initiatives, including but not limited
to desktop virtualization and Bring
Your Own Device (BYOD). Even
though these are not exactly new
technologies they do open up
opportunities to better serve the end-
users.
26
Email Services
Over the years, email has become one of the primary means of communication, second only to
the phone conversation. In a corporate environment, most internal communications occur via
email. In the public sector, email allows for mass communications to constituents and
community. Maintaining these services is critical.
Based on Industry Standards, the Return on Investment (ROI) may be greater if services are
taken off-site. MAI has partnered with a number of email service providers to provide a cost
effective solutions. MAI can maintain an existing Email Solution as well as provide services to
manage a third party solution. MAI can deploy and maintain the solution that best meets the
needs of the City of South Miami.
Sample solution includes:
Active Directory sync
250MB SharePoint Site
Spam & Virus Protection
Shared Calendars\Tasks\Contacts
1GB of shared space
each mailbox has 25GB of Storage
Support up to 50MB attachments
SSL Encryption
Backup and Recovery
Window Mobile\iPhone Support
Android\BlackBerry Support
Shared Distribution Lists
Free Resource Mailboxes (ex room or
equipment reservation)
Backup Services
In conjunction to the Disaster Recovery Planning mentioned earlier, Backup Services work hand
in hand. Localized backups are typically only part of the solution. A complete solution includes
an off-site component. Technology over the recent years has made huge jumps with the
availability of inexpensive cloud-based storage and almost instant virtualization recovery
methods. So many options to meet all the needs and any budget.
MAI will maintain any backup methodology currently in-place. MAI has partnered with a
number of backup service providers. These solutions have been desired options for similar
customers. MAI can deploy and maintain similar solution if it is the best option for the City of
South Miami. MAI will provide the ongoing support and maintenance.
Sample solution includes:
Image backup or snapshot
Bare-metal and individual file recovery support
Backup and recovery of Active Directory and SQL
Bare-metal recover in minutes
Off-site Cloud-base Support
27
Resumes
Tony Chang, Project Manager/Onsite Service Technician
28
29
Michael Villarreal, Program Manager
Relevant
Experience
Project
Management
Network
Engineering
Public
Safety
NMS Platform
Design & Ops
Years 20 25 15 20
EXPERIENCE SYNOPSIS: Mr. Villarreal has over 25 years of experience in networking, data/voice
communications and IT. He has over 25 years working in a real time communications and networ king
environments where large customer contract management, interaction and expectations are his
responsibility and priority. He has over 15 years in the public sector from direct City Police
Department Operations to managing the State of Texas 911 ALI Network.
CURRENT EMPLOYMENT:
Management Applications, Inc., Network Engineer/Project Mgr 11/00 – 8/14
Successfully implemented a 700-node Network for the CSEC to provide 911 ALI services for 350 PSAP
locations across the State of Texas. Continue to service the PSAPs with 24/7 Support Services.
Management Applications, Inc., Network Engineer/Project Mgr 9/’04 – 5/13
Assigned as Project Manager / Sr. Network Engineer in support of all State of Wyoming Networks and
their infrastructures. Mr. Villarreal leads a team that has 24 / 7 around the clock responsibility for over
50 customers, 600 circuits and thousands of devices, is responsible for ensuring that all SLAs and
customer satisfaction is met. The work performed encompasses full life-cycle engineering functions
including network design, installation, 24/7 operation and management.
Management Applications, Inc., Network Engineer/Project Mgr 6/98 – 8/’04
Assigned as Project Manager to $2.5 million dollar network infrastructure upgrade project for the Texas
Workers’ Compensation Commission. Mr. Villarreal was responsible for ensuring that the project
remains on schedule and within budget. The work to be performed encompasses full life-cycle
engineering functions including network design, installation, and management.
EMPLOYMENT HISTORY:
Management Applications, Inc., Project Manager/Senior Network Engineer 6/98 - Present
National Bancshares Corp. of Texas, Network Administrator 7/97 – 6/98
Austin Police Department, Network/Systems Administrator 3/97 – 6/97
Lincoln General Hospital, Network Specialist 5/94 – 2/97
HealthCare Communications, Inc., Data Network Specialist 10/93 – 5/94
Healthcare Financial Resources, Inc., Programmer 10/91- 8/93
Chaminot, Inc., Computer Network Administrator 11/86 – 10/91
EDUCATION:
Mechanical Engineering University of Texas
Computer Science Austin Community College
30
Additional Information
31
32
Restriction on Representation
MAI has no relationship with the Commission or any Committee, department or Agency of the
City of South Miami.
Required Documentation
Proof of Authorization
MAI is authorized to transact in the State of Florida from the Secretary of State.
Proposed Organizational Chart
33
References
Since 2006, MAI provided these State of Wyoming education entities with network monitoring,
network management, device monitoring, device management (where devices include but are not
limited to routers, switches, servers, Intrusion Detection Systems, Firewalls, Traffic Shaping,
Caching devices, etc.), application monitoring, application management, and Help Desk services.
All services provided to the State of Wyoming via both MAI Network Operations Center (NOC)
using toolkits based upon technology from our NMS (Network Management Services) SNMP
based device monitoring/management platform. MAI's NOC is the single point of contact for all
WAN circuit or device management issues. MAI's trained and experienced engineers perform
any and all network management functions, including monitoring of devices, management of
circuit issues, network troubleshooting, capacity planning, escalation procedures, full agency,
and bandwidth optimization. These services apply to all devices in the WEN Infrastructure.
MAI provided the customer 24x7x365 help desk services. Help desk services include answering
any questions and assisting the end-user customer with problem resolution on all devices or
circuits managed in the WAN. Services included proactive alerting, troubleshooting, and
resolution. Customers were provided a very sophisticated and effective web portal to view real-
time data from our NMS systems and also to support performing troubleshooting as needed.
Along with regular meeting and monthly reporting, maintained a high level of satisfaction.
Company Name Brown and Heller, P.A.
Location of Company Miami, FL
Description/Nature of Implementation Direct Contract for Tony Chang
Duration of Implementation 2006-2013
Contact address and Phone Number Cheryl Mingo
(305) 358-3580
34
Company Name Northern Wyoming Community College
District
Location of Company Sheridan, WY
Size of Constituency 2,053 Student Community College
Year of Implementation 2006
Description/Nature of Implementation As described above for WEN
Duration of Implementation 2006-2013
Contact address and Phone Number Brady Fackrell - Director of Information
Technology Services
(307) 674-3399
Company Name Natrona County School District #1
Location of Company Casper, Wyoming
Size of Constituency 12,075 Student School District
Year of Implementation 2006
Description/Nature of Implementation As described above for WEN
Duration of Implementation 2006-2013
Contact address and Phone Number Drew Walker – Information Technology
Manager
(307) 253-5241
Company Name Sweetwater County School District #1
Location of Company Rock Springs, Wyoming
Size of Constituency 5,296 Student School District
Year of Implementation 2006
Description/Nature of Implementation As described above for WEN
Duration of Implementation 2006-2013
Contact address and Phone Number Chase Hafner - Enterprise Technology Director
(307) 352 - 3460
35
Company Name Albany County School District #1
Location of Company Laramie, Wyoming
Size of Constituency 3,673 Student School District
Year of Implementation 2006
Description/Nature of Implementation As described above for WEN
Duration of Implementation 2006-2013
Contact address and Phone Number Tony Czech – Director of Technology and
Communications
(307) 755-5596
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Public Entity Crimes and Conflicts of Interest
37
38
39
Drug Free Workplace
40
No Conflict of Interest/Non Collusion Affidavit
41
42
Acknowledgement of Conformance with OSHA Standards
43
Related Parties Transaction Verification Form
Jay A. Bushman Management Applications, Inc.
44
Jay A. Bushman
November 22, 2013
45
Price Proposal Sheet
All Inclusive Base Price:
Year 1 $170,000
Year 2 $172,500
Year 3 $175,000
Three-Year
Total $517,500
Option to Renew:
Year 1 $180,000
Year 2 $185,000
*Option #1
After Hour Meeting Requiring Recording
Estimated at 250 Hours Annually:
Per Hour Rate: $ 20.00
*Check if Included in the Base Price Amount _________
Option #2
Hourly Rate over the Base Price for After Hour
Emergencies, Special Projects, etc.:
Per Hour Rate: $ 80.00