LAZ PARKINGLAZ Parking Florida, LLC 1 404Washington Avenue, Suite 720, Miami Beach, FL 33130
(305) 13 -4332 I c alsh laz ar in0.com & it acedcgiaz arking.c rn
Contact: Christopher Walsh, Regional dice President i Alternate Contact: L.uis l aced , General Manager
Submission Date: May 16, 2014
IN El
City of South Miami, Florida
6130 Sunset Drive
South Miami, FL 33143
LAZ Florida Parking LLC Is pleased to provide our proposal to continue to operate
the Parking Management Services program for the City of South Miami. We
acknowledge the RFP #FN-2014001 documents, its agenda and commit to
Rerform the work within the speed timelines.
Page 2
years and pledge to continue to work diligently to accomplish the City's vision for
the parking operations.
Sincer
it G {'
Christopher B. Walsh
�Pce-
LAZ Parking
OM
TITLE
MERE PARKING AND HOSPITALITY A44 NAGEWW WOW ONE
TABLE OF CONTENTS
PAGE
Letter of Interest 2
A. QUALIFICATIONS AND EXPERIENCE
1. Understanding and Approach 7
2. Resumes of Key Corporate Office Personnel 12
3. Disclosure Statements — Restriction on Representations 13
4. LAZ On- Street Management Experience 14
5. Municipal References 19
6. Contracts Expired — Not Renewed 20
B. CAPABILITES AND SKILLS
1. Backgound Information
21
2. Management Structure
24
3. Propose's Qualifications
25
4. Qualifications of Onsite Management
26
5. Proposers Financial Stability
28
6. Organizational Chart — Staffing Schedule
29
7. Employee Compensation Package
30
8. Hiring Procedures and Employee Training Programs
32
9. Proposed Modifications to Existing Operation
38
10. Advanced Technology Recommendations
39
11. Special Amentities and Programs
40
12. Subcontracting
44
C. REQUIRED DOCUMENTATION
1.
State of Florida Autorization from Secretary of State
45
2.
Florida Contractor's License
46
3.
LAZ Parking organizational Chart
47
4.
Reference List of Clients
48
5.
Public Entity Crimes and Conflicts of Interest
49
6.
Drug Free Workplace
50
7.
No Conflict of Interest / Non Collusion Affidavit
51
8.
Acknowledgement And Conformance - OSHA Standards
52
Page 4
9. Related Parties Transaction Verification 53
10. Price Proposal Sheet 54
Page 5
i
' ��'
KWME PARKING AND HOSPITALITY AMNAGEWNT BROW OW I
A. QUALIFICATIONS AND EXPERIENCE
LAZ Parking is fully prepared to meet all of the requirements of the RFP and subsequent
addenda — and then some. LAZ Parking has been your operator for the last eight (8) years. We
know that we have delivered on our contractual promises to the City of South Miami above and
beyond what was required. As a company, we are very proud of that record. That's why we
know that LAZ Parking deserves to continue being the vendor of choice for the City's parking
requirements.
However, since many members of the City Commission and City Administration were with the
City when LAZ Parking started our service, let's examine the record.
Thanks to the cooperative environment that has exists between the City, LAZ Parking and
Digital Payment Technologies have worked hand in hand to modernize many of the collection
systems in place. During our tenure we've worked closely with the Miami -Dade County to vastly
improve managerial reporting and accountability for the parking enforcement functions of the
program.
We know from our experience in multiple jurisdictions, stability is an important component of
government. All too often, that stability proves illusory and jurisdictions can lose sight of the
necessary ingredients to provide that stability to their citizens. Unfortunately, that has often
been the case in South Miami during our tenure. Our service to the City has had what can only
be described as an unprecedented revolving door of the City's top management.
This has been the ultimate true test of LAZ Parking's extensive capabilities because, despite the
turmoil, the City has seen parking revenues increasing each and every year. Even more
significantly, despite the intense worldwide economic turmoil, the City has seen no increase in
operating expenses over the past few years as a direct result of LAZ Parking's deft
management. This evidenced success has added much needed income to the City while
providing a stable City department that through its performance provides the valuable service
of keeping parking spaces available for the public.
During that time, while not necessarily always in agreement with many of the City's parking
directives, LAZ Parking's history and proven hands -on track record with the City speaks for
itself. LAZ Parking's complete understanding of the City's parking program and directives
through successive administrations for the City of Pleasant Living has given us a skill set that can
be matched by no other parking company. In fact, the City's parking program is unmatched by
any city comparable in size, or for that matter larger in size and have managed to excel under
difficult circumstances. Simply, that's why LAZ Parking should remain the City's parking vendor
of choice.
Page 7
MERE PARKING AND N06PITAUTY A 4 NAGE71*W SKOW ONE
Not only has LAZ Parking has been a responsive partner to the City's needs — it has always
been our policy to go above and beyond in honoring our contractual relationship. When there
was a need for a Parking Department vehicle for the City, LAZ Parking stepped to the table and
purchased a GEM Electric Vehicle and agreed to install electric charging stations at no
additional cost to the City but the City declined to allow us to proceed with the work.
However, there is an erroneous perception that LAZ Parking somehow benefitted from an overt
association with a former high -level department head. Nothing could be further from the truth.
In fact, correspondence during the awarding of the last bid indicates otherwise. Please see the
attached Exhibit of that correspondence below starting on page 9. Additionally, the only
criticism of our professionalism of which we are aware was an incident of writing a ticket during
a time period in which we were contractually obligated to write. Of course, in the new contract,
LAZ Parking will be happy to modify the hours of operation if the City determines that a change
in timing is warranted. As always, LAZ Parking has been and continues to remain dedicated to
serving the City of South Miami.
Toward that end, Randall Hilliard, a consultant who chaired Miami Beach's Transportation and
Parking Committee for four - and -a -half years, is assisting LAZ Parking with strategic advice and
will assist us in negotiating our new contract.
LAZ Parking meets and exceeds the Minimum Qualifications as stated in the RFP.
• LAZ operates various municipal parking programs ranging from systems similar in size
and scope to South Miami, all the way up to the third largest on- street municipal
parking system in the United States with 4,700 pay stations and issuance of nearly
300,000 parking violations annually.
• LAZ has a Regional Office in Miami Beach, just 12 miles away from the South Miami
Operations and is the office of the Regional Vice President, Chris Walsh and his support
staff which oversees all LAZ Florida operations.
• Phil Oropesa, VP for Government Services at LAZ Parking has 35 years of on- street
parking experience. Phil served as the Deputy Traffic Engineer for the New York City
DOT and during his career has personally managed and supervised on- street parking
programs for Florida municipalities such as the City of St. Petersburg and Daytona
Beach.
• LAZ Parking of Florida, LLC is a business in good standing and has available lines of
credit through its parent company LAZ Karp Associates, LLC in the amount of
$17,000,000 US through Wells Fargo.
Page 8
KWbV PAANNWAAO 0WAAU1YA#ANA"WW W01W OW
August 28, 2009
COPY OF BID PROTEST LETTER
Aji•ola Balogun
City Manager
City of South Miami
6130 Sunset Drive
South Miami, FL 33143
While we agreed • some of the points during our meeting, we kindly request that we receive
written clarification on several items also discussed at our meeting and in our original protest
We would like clarification on whether the City was aware • previous complaints made
by the City of South Miami public works director against LAZ Parking. Also, please
describe his qualifications to serve as a capable member of this committee.
MME PARIONG AND MOSPl7AUTY A44AIAGE1b W BECOW ONE
would like an explanation regarding this inconsistency in the competitive evaluation and
selection process.
• The evaluation scoring on several of the selection committee's forms were changed.
Since the evaluation forms were not dated and initialed next to corrections, the
implication that these modifications could have been made after the fact and in the
interest of public perception alone this omission should invalidate the RFQ.
• There were factual errors tabulating the scores on the Selection Committee's evaluation
forms. For example, LAZ Parking was rated 3rd by Eddie Berrones and yet listed 1st on
his evaluation form. Scoring on Mr. Richard Sobaram scorecard was not correctly
tabulated on the Central Parking ranking.
• The oral presentation and interview evaluation awarded the highest points possible in
the evaluation to a category which is completely subjective. As a result, points issued on
each individual score card varied widely depending on the individual Selection
Committee members experience and knowledge regarding the parking industry. A less
subjective, highly comparable and overwhelmingly more important criteria, price, was
omitted entirely from the evaluation process because it was not called for in the RFQ.
• The evaluation scoring on several of the selection committee's forms were changed.
Since the evaluation forms were not dated and initialed next to corrections, the
perception that these modifications could have been made after the fact and in the
interest of public perception alone this omission should invalidate the RFQ.
• The RFQ required 3 references. Standard Parking only submitted 2 in their packet and
should have been disqualified for not meeting the minimum stated requirement. The
supplied Reference Form was not complete for Central Parking or Standard Parking,
again grounds for disqualification. Ultimately, the form itself did not list the entity name
for which the services are provided, not even an indication as to the City or State where
the work is being performed. The fact that two of the three submissions were non-
compliant, again are indicative of the fundamental flaws in this RFQ process and
bolsters our petition for a remedy which is fair and equitable to all involved, a re-
issuance of a RFP.
• Category #3 of the Selection committee evaluation form (Previous Experience with
Public agencies, especially small municipalities) was scored subjectively and not
according to the facts at hand. LAZ currently operates the on- street parking system for
the City of South Miami and has diligently served the city for the past 3 years without
any contractual issues or concerns. LAZ Parking has increased citation revenue by over
42% in the past 3 years which represents a $500,000 increase in revenues for the City.
While our local hands -on experience and performance in the public interest directly for
the City of South Miami should have garnered LAZ the maximum points allowed in this
category, only two members of the Selection Committee gave LAZ the appropriate
scoring of 10 points.
In summation, while you correctly point out that our overall objective is to be given an
opportunity to submit a bid in order to continue to manage and operate the City's parking
system, we take exception to the solution proposed. Although you have agreed to recommend
Page
10
MERE PARKING AND HWtTA M W NAGE"M WCOW ONE
to the city commission that the subject ordinance be modified (to specifically allow all three
qualifiers to submit bids), LAZ firmly believes that given the preponderance of faults and
irregularities in the current RFQ process (as itemized above) merit a clean re -start for all parties
concerned. Therefore, we respectfully decline your request that our protest be held in
abeyance until such a time as the subject ordinance is modified and look forward to reviewing
the draft ordinance amendment as previously agreed.
Page
11
2. Resumes of Key Corporate Off ice Personnel
Name & Title Role
Jeffrey N, Karp
President I Jeffrey Karp co-founded
and 1 Northeastern University.
Founder degree in psychology.
LAZ Parking in 1981 while attendin
He graduated from Northeastern with I
Michael Kuziak
Page
12
3. Disclosure Statement — Restrictions on Representations
4, LAZ On- Street Management Experience
At LAZ Parking our experience has taught us there is no substitution for the training of our
staff. We have high expectations of our employees and accordingly provide them with the
necessary training in order for them to succeed
All newly hired parking enforcement officers are required to go through a rigorous and
thorough training program. The training program has been established in order to ensure
continuity and consistency regarding all areas of enforcement. It stresses professionalism,
respect, honesty, courtesy; appropriate conduct, duties, responsibilities, knowledge and
instruction in general administrative rules and procedures governing the parking enforcement
unit. The role of our parking enforcement team, as it relates to parking regulation and
enforcement, is to be in compliance with proper techniques and methods relating to the
enforcement of parking laws, ordinances, regulations and codes. It also stresses the
importance of maintaining a customer friendly attitude while interacting with coworkers and
the public. The key here is to remain professional at all times and do not take anything
personal.
LAZ Parking is strongly committed to training all enforcement officers to meet the criteria set
forth by the City of South Miami and Miami -Dade County parking violations bureau. That is why
all employees are required to complete and acquire parking enforcement certification prior to
eligibility for employment with LAZ Parking. Our training program continuously offers on site field
support to ensure standards set forth in the contract are exceeded. It emphasizes techniques
used to increase public awareness and to improve the human relations skills of parking
enforcement officers. Effort is made to develop effective interpersonal communication skills for
dealing with disgruntle individuals and groups encountered by disgruntle patrons that have
received violations.
Miami -Dade county Parking enforcement officers utilize Autocite handhelds and its software for
issuance of parking citations and data downloading. Aside from the PVO certification training as
it refers to the Autocite handheld and computers with multiple reporting capabilities, LAZ Parking
conducts training on all functions of the reporting system administered by the Parking Violations
Bureau. This includes full training and education on parking violation provisions such as: How to,
Identify special decals and license plate recognition, writing manual citations, County
ordinances, Florida statutes, scoff laws, court procedure hearing, etc.
Additional customer service training is provided on site in the field. LAZ Parking takes pride in
having our enforcement officers well trained to learn and memorize city layout, decal parking
zones, assigned schedules and strategic routes; concise records, reports, declarations, traffic
safety laws and citations act in a courteous and effective manner when dealing with the general
public and /or irate parking violators.
Page
14
MOW PARKING AND HOSPITALITY MANAGEhoWNT BKOW ONE
Our parking enforcement officers are given a copy of the South Miami valet parking agreement
wherein provides detailed guidelines and regulations to be followed by the valet operators, to
be regulated and enforced accordingly.
In addition LAZ Parking was involved in the first transition and implementation of the parking
phase of the newly launched Miami -Dade County Court Notify Subpoena manager system in
October, 2007, known throughout Miami -Dade County's justice system as e- Notify. The
implementation of this software gave our enforcement officers an opportunity to be part of the
first phase of E- notify introducing this benefit to Parking divisions of enforcement agencies. This
will ensure prompt notifications for those violators receiving subpoenas and court notification.
The e- Notify system enables the Courts to increase enforcement agency attendance, improve
efficiencies and accountability across multiple departments, agencies and jurisdictions. LAZ
Parking provides additional training for all parking enforcement officers on updating scheduling
and personal acknowledgement including execution of electronic court subpoenas
LAZ Parking will provide weekly productivity report with detailed activity reporting,
summarizing all work scope detailed meter number and specifics repairs conducted and
demonstrating a daily breakdown.
Page
15
While no two municipal parking operations are exactly alike, we manage many parking
programs for various government agencies such as-
City of Chicago On-Street System
Contact: Dennis Pedrelli — CEO, Chicago Parking Meters
Phone: (312) 262-6862
Email: AdRedrelhearnigrouplic.corn
2 _
Page
16
— Millennium Garages Chicago, IL
(--'�MILLINNIUM
efforts: htta.,Ilwww.millenniumggLqges.coj�n
providing event shuttle services to Soldier Field for Chicag
Bears games as well as McCormick Place conventions and
events. rl
Phone: (312) 262-6862
AM
Contact. Anthony Mincolla 111, Chairman
Phone: (607) 772-7151
Email: rross mbta.com
ffl_
11T OM M I I I I 1 1110111111 11 1
Contact: Dave Heiser —Manager Commercial Leasing
Phone: (212) 435-8316
Email: dheiser
L_@ v panyn.go
j_
S. Municipal References
(Additional reference information supplied under C4)
Norwalk Parking Authority
Contact: Kathryn Hebert — Executive Director, City Hall
Phone: (203) 854-7712
Email: kh. b Lxt c n�,qlkq. r)-
e e�rL ot
Harris County Parking Facilities
Contact: Desiree Smith — Contract Administrator / FPM
Phone: (713) 755-4248
Email: desiree.smith aqfRtn..hctx.net
Page
19
Port Authority of NY and NJ
Contact: Dave Heiser - Manager Commercial Leasing
Phone: (212) 435-8316
Email: m7 �
j
dheier ii) p n ii.g
— (, -a--�L -
City of Binghamton Parking Authority
Contact: Anthony Mincolla 111, Chairman
Phone: (607) 772-7151
Email: rro ctim bta.com
Contact: Dennis Pedrelli - CEO, AMI Group
Phone: (312) 262-6862
Email: dpedielh wmiigr u kc. in
L-Q
,s - �� &ic-)—
6. Contracts Expired - Not Renewed
11MM iiii I I I Ili l I I I I, I Ii I I I I iii 12 11 V I I I I I I I Ili I I I I ii I I I I I I I I I I I zi�=
Page
20
1. Background Information
LAZ Parking's portfolio includes: major entertain ment/event parking, residential buildings,
hotels & resorts, office buildings, mixed-use projects, on-street/municipal parking, shuttle
systems, consulting, hospitals and medical complexes, stand-alone facilities, surface lots, valet
parking sites, airports and university parking.
III i C, 11 11 111:: 111
a
JWEM PARKING AND HOSPIMUTY MANAGEMMT WOW ONE
❖ LAZ Florida Parking, LLC — Our Florida region consists of over 60 locations in the
greater Miami area, Bal Harbour, Clearwater, Daytona Beach, Ft. Lauderdale,
Jacksonville, Naples, Orlando, St. Augustine, St. Petersburg and Tampa. Our Florida
regional office is located in Miami, with supporting city offices in Jacksonville, Orlando
and Tampa.
❖ LAZ Parking, LTD, LLC — Our corporate headquarters provides services throughout
Southern New England including Hartford, New Haven, Bridgeport, Norwalk, and
Stamford, Connecticut.
❖ LAZ Parking Limited, LLC — Our regional office in Boston services Northern New
England including Massachusetts, New Hampshire and Rhode Island.
❖ LAZ Parking Georgia LLC — This region is one of the fastest growing parking companies
in the Southeast and encompasses operations in Georgia, Alabama, North Carolina,
and South Carolina, with over 100 locations and more than 500 employees.
❖ LAZ Parking Mid - Atlantic, LLC — This region has over 100 locations and is supported by
our city office located in Washington, DC. This region handles operations in the
Pennsylvania, Virginia, Maryland, and Washington DC markets. It includes such
prestigious accounts as: World Bank and WMATA (Largest Transit Authority in USA)
❖ LAZ Parking New York /New Jersey, LLC — Our office in Manhattan services Manhattan,
Long Island, Westchester County, Rockland County and upstate New York, along with
Northern New Jersey.
❖ LAZ Parking Texas, LLC — Established in June of 2006, this location now operates
Victory Park in Dallas, which includes the operations of a W Hotel, along with
residential, retail and event venues in Austin, Dallas, Houston, San Antonio and
Albuquerque, New Mexico.
❖ LAZ Parking Chicago, LLC — Our Midwest office is located in the heart of downtown
Chicago. LAZ began operations in December of 2006 at four downtown facilities,
which comprise over 9,200 parking spaces. This contract represents one of the largest
parking systems in the world. The market now includes 15 additional locations,
including the largest Hyatt hotel in the United States and the 46,000 space on- street
parking system.
❖ LAZ Parking California & Sunset Parking Service, LLC — Our Western Regional Office is
comprised of a partnership with Sunset Parking Service. Sunset has served Southern
California since 1981, and operates 165 locations, employs 600 people and has a
strong presence in the San Diego, Orange County, and Los Angeles markets.
❖ LAZ Ultimate Parking — In late 2008, LAZ Parking formed a partnership with hospitality
parking professional, Ultimate Parking. This acquisition represents the LAZ Parking
commitment to enhanced services and value offered to hospitality clients and guests.
Page
22
LAZ Ultimate Parking consists of 150 locations and over 750 parking hospitality
professionals.
MARKET PRESENCE in UNITED STATES
Years in Operation: 31 Years
Number of Locations: 1,800+
Number of Parking Spaces: � 725,000+
1 0
Managed, Leased and Owned —Class A Office, Municipal (on anio'
Page
23
2® Management Structure
LAZ Parking is a national parking company with over 7,300 employees in 24 States, across 240
Cities with major regional offices on the East Coast in New York, Boston, Philadelphia, Chicago,
Washington, D.C., Atlanta, Dallas, Houston and Miami and on the West Coast in Los Angeles,
San Diego and San Francisco.
LAZ Parking was established in 1981 as a valet parking company in Hartford Connecticut and
from its humble beginnings grew organically throughout the Northeast US. In the fall of 2007,
LAZ Parking combined forces with Europe's top parking operator, VINCI Park, in a transaction
that resulted in a significant investment by VINCI in LAZ. This transaction represented a mutual
growth strategy, allowing LAZ to continue its U.S. expansion and allowing VINCI to add the
United States to its international portfolio supported by LAZ's top - quality management and
successful track record of significant growth. Subsequently, through a mix of acquisitions and
continued organic growth, from its modest beginnings LAZ is now the second largest parking
management and solutions provider in the United States.
LAZ Parking's portfolio includes major off - street and on- street municipal parking systems,
sports venues/ entertainment /event parking, residential buildings, hotels and resorts, office
building, mixed -use projects, hospitals and medical complexes, airports, university parking, and
valet- oriented parking specifically for high end restaurants and world class hotels.
LAZ is the first and only parking operator in the United States to have successfully completed
privatization of the parking assets of a first tier U.S. city, Chicago, IL. LAZ, together with its
financial partner Morgan Stanley Infrastructure Partners ( "MSIP "), entered into long -term
parking concession lease agreements with the City of Chicago with up -front concession values
of $563 million 99 year lease /concession of Chicago Downtown Public Parking System at
Millennium Park consisting of four underground garages totaling 9,178 parking spaces and
$1.15 billion 75 year lease /concession of Chicago On- street Metered Parking System with over
36,000 spaces. In all, nearly one third of the parking spaces under LAZ management are public
agency spaces (State, County and Municipal). Additionally, in 2012, LAZ partnered with QIC
Infrastructure in a $483 million Public Private Partnership transaction for the long term lease of
The Ohio State University parking system.
LAZ Parking operates through regional offices headed by officers of the company. Through
these offices, LAZ Parking offers its clients the resources of a large company but with the
attention and responsiveness more typical of a local company.
Page
24
V~ PAVOIWAIW HO$PItAUN tMNAdV~AWOW 08t
3. Proposers Qualifications
-Local Project
Management
-Client Support
wI_AI0_L_ew"a4If_Y�
Supervsion
.5,757 Front Line
Employees
ME" PARKING AND HOSPITAUTY l4 4NAGEMFNT BEC01W ONE
Specific Municipal Parking Experience
LAZ Parking operates more than 200,000 municipal, transit and government agency parking
spaces in the US. Following is a sample table along with references of some of LAZ Parking's
public sector clients:
Government Agency & Municipal Clients
Client
# of Spaces
Washington Metro Area Transit Authority (DC)
59,000
City of Chicago Meters System (IL)
37,000
The Ohio State University (OH)
36,000
Massachusetts Bay Transportation Authority (MA)
25,037
Metro North Railroad (NY)
13,535
City of Chicago Millennium Park Garages (IL)
9,127
Harris County (TX)
4,071
San Francisco Municipal Transportation Agency (SFMTA)
4,047
Norwalk Parking Authority (CT)
4,000
City of Syracuse (NY)
2,600
Schenectady Redevelopment Authority (NY)
2,200
Metropolitan Transportation Authority (NY)
2,100
(City of Binghamtom (NY)
2,071
(City of South Miami (FL)
1,375
(City of Walnut Creek (CA)
1,292
Port Authority of New York (NY)
1,250
(City of Daytona Beach (FL)
1,080
(City of Berkeley (CA)
957
(University of Miami (FL)
750
(Village of Bal Harbour (FL)
400
(State of California, State Parks
350
(Town of Surfside (FL)
80
U.S. Total Spaces
Page
26
208,322