Res No 204-16-14759RESOLUTION NO.204-16-14759
A Resolution authorizing the City Manager to purchase from Parker Systems,
Tier2 Support for the fifty three (53)pay stations at$250per machine,inan amount
not to exceed $13,250.
WHEREAS,the City of South Miami ("City")previously purchased Pay Stations
fromParkerSystemsand the contract includedaTier2 Support/maintenance
agreement;and,
WHEREAS,Parker Systems isasole source for the maintenance of the Pay
Stations;and,
WHEREAS,the City of South Miami desires to purchase an extension of Tier2
Support through September 30,2017,for the fifty three (53)parking pay stations at
$250 per machine.
NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF
THECITYOF SOUTH MIAMI,FLORIDA THAT;
Section 1.The City Manager is authorized to purchase,from Parker Systems,Tier
2 Support for the fifty three (53)parking pay stations in the amount not to exceed
$13,250from account 001.1410.531.3459,FinanceContractualServicesParking.
Section 2.This resolution shall take effect immediately upon adoption.
PASSED AND ADOPTED this 1 st day of November 2016
;ST:APPROVED:
READ AND APPROVE^AS TC
LAN GJkWS^tEeAdlT AN D/
EX^UJIOliKTlHEREOF
COMMISSION VOTE:5-0
Mayor Stoddard:Yea
Vice Mayor Welsh:Yea
Commissioner Harris:Yea
Commissioner Liebman:Yea
Commissioner Edmond:Yea
hiJu;South'Miami
THE CITY OF PLEASANT LIVING
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
To:
From:
Date:
Subject:
Background:
The Honorable Mayor&Members of the CityCommission
Steven Alexander,City Manager
November 01/2016 Agenda Item No.:,4
A Resolution authorizing the CityManager to purchase from
Parker Systems,Tier2 Support for the fifty three (53)pay
stations at$250per machine,inan amount not to exceed
$13,250.
TheCityofSouthMiami desires to purchase an extension of the
Tier2 Support fromParker Systems through September 30,2017,
for the fifty three (53)parking pay stations.
Since implementation of the Multi Space Parking System,the City
has elected to maintain aTier II Support Contract with Parker
Systems.Parker Systems maintains an exclusive,protected
territory under contract withDigital Payment Technologies.As
such,Parker Systems is the only Distributor authorized to sell,
deliver and service Digital Payment Technologies products and
services to the City of South Miami.
Tier II support provides the City with the needed expertise to
troubleshoot and replace any required hardware.The Hardware
and Software Warranty provides the City with replacement of
parts,free of charge,and the Tier II support provides the City with
the needed labor to install the parts,free of charge.
In detail,Tier II Support provides the following:
•On-site service and support for troubleshooting
issues/problems with meters
•All software and hardware upgrades as required to keep
system up to date with latest technology
Inventory of spare parts for use inCity machines when
component replacement is required
Amount:
Account:
Attachments:
RMA management (trouble tickets,liaison with Digital
Support,replacement of components,return shipping of
defective parts)
24/7 oncall telephone support
An amount not to exceed $13,250.
001.1410.513.3459,Finance Contractual Services Parking,with a
current balance of $532,600.
Resolution for approval
Parker Systems Quote
Resolution 247-12-13804
Digital Payment Technologies Sole Source Letter
Harrington Resources Inc.,dbaParker Systems
974 Cherry ValleyWay
Orlando,FL 32828
(407)482-8006
lynda@parkersystemsplace.com
http://parkersystemsplace.com
QUOTE
ADDRESS
Carlos Marenco
Cityof South Miami
6130 Sunset Drive
South Miami,FL 33143
SHIP TO
Carlos Marenco
CityofSouth Miami
6130 Sunset Drive
South Miami,FL 33143
ACTIVITY •,••'••;,'.'"••;;•:;.'..•'•'•..;-.:,•.;"..'';::•;.•QTY
Misc 53
Misc-Tier II Support &Maintenance-50LukePay Stations,
Expires 10/1/16 -Renews through 09/30/17
TOTAL
Accepted By Accepted Date
QUOTE*2015-1942
DATE 06/28/2016
250.00 13,250,00
$13,250.00
PAYMENT TECHNOLOGIES
November 7,2011
330-4260 Still Creek Drive
Buroaby.BC V5C6C6
Telephone604-688-1959
Serious Parking Solutions^Facsimile604-687-4329
City of SouthMiami
6130 SW 72 St.
South Miami,FL 33143
USA
Alfredo Riverol
Dear Mr,Riverol:
Asthegloballeaderinparkingtechnology,DigitalPaymentTechnologiesprovideshighquality,
reliable productsthatareenhancedwithourchoosingofstrategicpartners.
Inasmuch,pleasebeadvisedthatParker Systems,aFloridacorporationlocatedat12938
Mallory Circle,Suite 102,Orlando,Florida 32825 isthe official/sole source Distributor of
Digital Payment Technologies forthe State of Florida.
Parker Systems maintainsan exclusive,protected territory under contract with Digital
PaymentTechnologies.Assuch,ParkerSystemsistheonlyDistributorauthorizedtosell,
deliverandservice Digital PaymentTechnologies products and servicesto Palm BeachCounty
Parks and Recreation.
Weareproudofourallianceandpartnership with ParkerSystems,andthroughthem,look
forwardtoservingallyourparkingneedsforthefuture.
Shouldyouhaveanyquestions,pleasedonothesitatetocontactme.
Sincerely,
Mikhail Morokhovich
DigitalPayment Technologies
RESOLUTION NO:247-12-13804
A Resolution authorizing the City Manager to purchase from Parker Systems,Tier 2
Support for the fifty (50)pay stations at$250.00 per machine,inan amount not to exceed
$12,500.00.
WHEREAS,theCity of SouthMiami("City")previouslypurchasedPayStationsfromParker
Systemsandthecontract included aTier2Support/maintenanceagreement;and
WHEREAS,Parker Systemsisasolesourceforthemaintenance of thePayStations;and
WHEREAS,the City of SouthMiamidesirestopurchasean extension of Tier 2 Support through
September 30,2013,forthefifty(50)parkingpaystationsat$250.00permachine.
NOW,THEREFORE,BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION
OF THE CITY OF SOUTH MIAMI,FLORIDA:
Section 1:The Acting City Manager isauthorizedtopurchase,fromParkerSystems,Tier2
Support forthefifty(50)parkingpaystationsintheamountnottoexceed$12,500.00fromaccount
number 001-1910-521-3459,Police Contractual Services with a current balance of $252,250.00.
Section 2:If any section clause,sentence,orphrase of thisresolutionisforanyreasonheld
invalidorunconstitutionalbyacourt of competentjurisdiction,theholdingshallnotaffectthevalidity of
the remaining portions of thisresolution.
Section 3:Thisresolutionshallbecomeeffectiveimmediatelyuponadoptionbyvoteofthe City
Commission.
PASSED AND ADOPTED this 4th_day of December ,2012.
ATTEST:
CLERK •YCLERK
READ AND APPROVED AS TO.
LANO«2^J^GALITY ANJ
EJffiCUTOW THEREOF/
ORNEY
RM,
APPROVED:
COMMISSION VOTE:5-0
Mayor Stoddard:Yea
ViceMayorLiebman:Yea
Commissioner Newman:Yea
Commissioner Harris:Yea
Commissioner Welsh:Yea
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
To:The Honorable Mayor&Members of the CityCommission
From:Kelly^arke/t,Jir/,M:tmg City Manager
Via:Oij!rand^^^^Zt«Castro,Chief of Police
Date:Novembe/21,2012 Agenda Item No.
South Miami
W
2001
Subject:AResolution authorizing the Acting CityManagertopurchasefromParker Systems,Tier
2 Support forthefifty(50)paystationsat$250.00per machine,in anamountnotto
exceed $12,500.00.
Background:TheCity of SouthMiamidesirestopurchaseanextensionoftheTier2Support
from Parker SystemsthroughSeptember30,2013,forthefifty (50)parkingpay
stations.
Expense:Nottoexceed$12,500.00,usingaccount#001-1910-521-3459,Contractual
Services -Parking,witha current balance of $252,500.00.
Attachments:a Proposed Resolution
d Parker Systems Proposal Letter
CITY OF SOUTH MIAMI
Support and Maintenance Agreement
ForDigital Payment Technologies*Pay Stations
PARKER SYSTEMS ("DISTRIBUTOR"forDigitalPayment Technologies)agreesto
providetheSupport,Maintenance,and Preventative Maintenance Services specified
hereinfortheCity of SouthMiami("CUSTOMER")whoherebysubscribestosuch
services,pursuant tothecharges,terms andconditionsassetforthherein.
GENERAL TERMS AND CONDITIONS
Thisagreementshallbeineffectforone(1)year.Thiscontractwillbe automatically
renewedforsuccessiveperiods of oneyeareachattheprevailingrate,subject,however,
totheright of eitherpartytoterminatethecontractattheend of theoriginal,orany
renewaltermbywrittennoticetothateffect,tothelastknownprincipaloffice of the
other partyat least thirtydays prior tothe designated termination date.
PARKERSYSTEMSmayterminatethisagreementuponfifteen (15)daysnoticefor
CUSTOMER'Sfailuretoremittimelypaymentsassetforthbelow.
Inthese TERMS and CONDITIONS,thefollowingwordshavethefollowing meanings:
"DPT"meansDigitalPaymentTechnologies,the manufacturer of thePaymentStations
whoislocatedat4105GrandviewHighway,Burnaby,BCCanadaV5C6B4.
"CUSTOMER"meansapersonorentitywhopurchasedPaymentStationsand/or
Software directly fromthe DISTRIBUTOR and who wishes to subscribe to these
services.
"DISTRIBUTOR"meanstheDPTAuthorizedResellerandSupportAgencyfromwhich
theDPT Equipment waspurchased.Forthepurposes of thisAgreement,the
DISTRIBUTOR referredtoisPARKER SYSTEMS,aFloridaCorporationlocatedat
12938 Mallory Circle,#102,Orlando FL32828.
"PAY STATION"means aDPTPayment Station forwhichthe DISTRIBUTOR will
providemaintenanceandsupportservicesasoutlineherein.
"SOFTWARE"means the DPT software to be installed on a CUSTOMER PC for use
withoneor more Payment Stations.
SERVICES PROVIDED
Hardware
AllDPTPayStationscomewithaoneyearpartsandlaborwarranty.Warranty
commences(7)daysfromdate of shipment.AH malfunctioningpartswillbeeither
repairedorreplacedbythe DISTRIBUTOR,eitherthroughassistanceviatelephoneor
on-site.Defective part replacements willbeshippedwithin(2)business daysMonday
throughFridayfromCanada,andwithin(1)dayfromOrlando.
Repairsorreplacementpartsrequiredasaresult of rustorcorrosion,damagedueto
accident,improperhandlingoroperation,shippingdamage,abuse,misuse,unauthorized
repairsor attempted repairs,vandalismor"Acts of God"arenotincluded.
If an electrical ormechanicalrepairbecomesnecessary,theCUSTOMERmustobtaina
RETURNINGMATERIALSAUTHROZATION(RMA)numberpriortoreturningany
parts.This number must be included withanyreturns.
If theCUSTOMER experiences hardwareperformance problemswiththeDIGITAL
PAYMENT TECHNOLOGIES ("DPT)PayStation,theCUSTOMERmustnotifythe
DISTRIBUTOR bytelephoneoremailforverification of theproblem(s)andtoarrange
for service/trouble shooting of theequipment.Shouldremotediagnosis of theproblem
not be successful,DISTRIBUTOR willmakeasitevisitto remedy theissue,make
repairs,ordeterminereplacementpartsrequired.
Toobtain warranty servicefor DPT PayStations,theDISTRIBUTORmustbecontacted.
TheDISTRIBUTORmustconfirmiftheequipmentisexperiencingaproblemcovered
underWarranty,andwillrepair,oratitsdiscretion,exchange equipmentwhichdoesnot
conformtothewarranty.Warrantyservicesmaybeperformedatthe CUSTOMER'S
location,ata service center,or via other means.
StandardtermsformalfunctioningequipmenthardwareunderwarrantyareReturnto
Depot,where CUSTOMER isliableforonewayshippingcosts,andDISTRIBUTORis
liableforallpartsandlabor.Whenpossible,arrangementsmaybemadetoship
replacementpartsandinstallationinstructionstothe CUSTOMER.Ifatriptothe
CUSTOMER siteisrequiredaftertroubleshootingviatelephoneoremail,the
CUSTOMER will incur no additional expensesforthistrip.
Routinefunctionstypically performed bytheCustomerinclude:
•EMS Monitoring of Pay Stations for Alerts orAlarms
•Reloading paper
•Fixingpaperjams,coinjamsand/orbilljams
•Revenue collection
•Uploading pay station configurations
•Configuration changes,andadministrativemaintenance of BOSS(BackOffice
System Software)
•Distribution of desiccant(asrequired)inmoisturerichenvironments
•RoutineMaintenancefunctionsasoutlineinattached "Appendix A"-
Maintenance Schedule
Software Updates
The DISTRIBUTOR mayperiodicallyprovidesoftwareupdatesatnoadditionalcostto
the CUSTOMER.Thesoftwareupdatesmayinclude modifications,program
enhancements,debugging,and/or newfeatures.
ThissectionwillnotbeinterpretedtorequiretheDISTRIBUTORtoeitherdevelopand
releaseupdatesorcustomizetheupdatestosatisfyCUSTOMER'Sparticular
requirementsunlessagreeduponintheinitialpurchase
UpdateswillnotincludeanynewproductswhichDISTRIBUTORorDPTdecidesto
makegenerallyavailable as aseparatelypricedoption.
Operating System Support
DISTRIBUTORwillprovidethefirstlevel of assistanceforroutinequestionsabout
systemadministrationandotheroperatingsystemissues.Wherefirstlevelassistanceis
notsufficientinresolvingsoftwareissues,theDISTRIBUTORwillfacilitatethirdparty
assistancefromDPTviatelephone,email or PCCharge.
Telephone and Oil-Site Support
Phoneassistanceandsupporttoevaluateanddiagnosehardwareorsoftwareissueswill
beavailablefrom9:00a.m.to6:00p.m.ESTMondaythroughFriday,excluding
holidays.Requestforsupportand/orassistancecallsshallbemadeto:PARKER
SYSTEMS at407-432-0869,or407-482-8006,orbyemailto
Lynda@parkersystemsplace.com.
Everyeffortwillbemadetoreturnemergencyphonecallswithin(1)hour.Allcallswill
bereturnedwithin(4-6)hours,andonsitevisitsforrepairorassistancemadewithina
reasonableamount of time(generally24hours)afterinitialcall.Asacourse of
immediateresolution,andattheCUSTOMER'Sdiscretion,actionstoincludedetailed
instructionsviathephonemayberequestedtoresolvespecificissues.
On-sitevisitsshallbe scheduled MondaythroughFriday,9AMto6PM,unless otherwise
mutuallyagreedinemergencysituations.
Charges
CUSTOMER shallpayaonetime annual feeof $250.00 perpay station,peryear,for
servicespursuanttothisagreement.Paymentisdueandpayableoneyearinadvance.
Liability
The DISTRIBUTOR shallnotbeliableforfailure to perform its obligations hereunder,
andsuchfailureto perform shallnot constitute a breach ofthis agreement,whenrepair of
theequipmentisrequiredasaresult of accident,misuse,abuse,unauthorizedrepairsor
attemptedrepairs,vandalismor"Acts of God".Additionally,theDISTRIBUTORshall
notbeliablefordelaysorfailureto perform underthisagreementforcauses beyond its
reasonablecontrolduringthe period of timethat such causesareexistent.
Indemnification
The CUSTOMER agrees to indemnifyandholdtheDISTRIBUTOR,itsdirectors,
officers,employees andagentsfrom,and against,anyand all liability,claims,expenses,
damages,causes of action,suitsorjudgmentsarisingoutofanyactions of Subscriber's
employees oragents.
Unauthorized Repair
CUSTOMER hereby agreesthatnounauthorizedrepairsorattemptedrepairs of the
equipment shall bemadeby CUSTOMER'S employees,agents,orbythirdparties.Inthe
event thatsuchunauthorized repair orattemptstorepairresultinservicebeingperformed
by the DISTRIBUTOR which wouldnothavebeenrequired in theabsence of such
unauthorizedrepairsorattemptedrepairs,theDISTRIBUTORshallchargethe
CUSTOMERforsuchadditionalrequiredservice,andCUSTOMERherebyagreesto
paysuchadditionalservicecharges.
Repair Parts
Allpartswhichareremovedfromthe equipment andreplacedshall become theproperty
of the DISTRIBUTOR.
Entire Agreement,Applicable Law
This agreement constitutes the entire agreement betweenthe DISTRIBUTOR andthe
CUSTOMER,andthereareno promises or representations other thansetforthherein.
This agreement mayonlybemodifiedoramendeduponwrittenagreementbyboth
parties,andexecutedbydulyauthorizedofficersoragentsthereof.
STATE OF FLORIDA
COUNTY OF
Thisagreementismadeandenteredintothisdayof ,2012,
byandbetween _(hereinafter referredtoas
the "CUSTOMER")and PARKER SYSTEMS (hereinafterreferredtoastheDISTRIBUTOR").
WITNESSETH
LyndaHarrington,President Date
PARKER SYSTEMS
City of South Miami Date
APPENDIX A
Maintenance Schedule
Regular maintenance and preventative maintenance of the LUKE Payment
StationisrequiredtokeepthePaymentStationoperating efficiently andtrouble-
free.Maintenance kitswith the appropriate cleaners and lubricants are available
from the DISTRIBUTOR.
A routine maintenance schedule isalso recommended.Followingis the
minimum maintenance and preventative maintenance program recommended.
Once or More a Week -To be performed by the Customer
•Inspect unitfor damage
•Inspect coin acceptor pathway
•Inspect bill validator pathway
•Clean bill validator with presoaked cleaning pad
•*Purchase credit card test ticket
•Check battery voltage (>12v)
•Ensure chargers have power
•Check paper roll length
Every Six Weeks -To be performed by Distributor
Clean printer with pre-soaked cleaning pad
Lubricate hinges and locksif Payment Station is located near salt water
Clear printerof paper dust
Clean credit card reader
Clean bill validator
Clean sensors and coin tracks
Clean Solar panel;and check connections
Inspect coin bag for wear
Blow out bill stacker with compressed air
Wipecoin acceptor pathway with wipes
Perform EMS connectivity tests
Field test all components
Every Three Months -To be performed by Distributor
•Lubricate hinges and locks
•Lubricate coin acceptor return bar
•Clean and wax cabinet exterior
Every Six Months -To be performed by Distributor
•Change access passwords (orwithstaff change)
•Confirmprogrammingiscorrectand assist with necessary changes
•Check cable tie paths
•Check alarm module
•Check for loosened nuts
•Inspect wear on plastic parts