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Res No 175-16-14730
RESOLUTION NO.175-16-14730 A Resolution authorizing the City Manager to re-new a five (5)year maintenance agreement with SunGard Public Sector for servicing the computer operating system of the Police Department's mobile field reporting,records management and other operations. WHEREAS,the Police Department's current maintenance agreement forthe operating system of the computer aided dispatch,mobile field reporting,report management system and other software operations issetto expire on October 1,2016;and WHEREAS,the Police Departments entered intoan original agreement with SunGard Public safety in August 2011 under resolution #134-11-13448 and#135-11-13449;and WHEREAS,the Police Department,in order to maintain its current operating software,will needto renew its maintenance contract toinsurea properly functioning system andto continue the Police Department's efficient servicestothecommunity;and WHEREAS,thefundingforthismaintenance agreement forthenextfiveyearsuntil September 30,2021 will come from Police Contractual Services account. NOW,THEREFORE,BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI,FLORIDA: Section 1.TheCityManagerisherebyauthorizedtoenterintoafive(5)yearmaintenance agreementwithSunGardPublicSafetyandexpend$74,467.28forfiscalyear 2017,$78,190.64 for fiscalyear2018,$82,100.18forfiscalyear2019,$86,205.18forfiscalyear2020and$90,515.44for fiscalyear2021,whichisatotalfive-yearexpenditureof $411,478.72 tobepaidfromSouthMiami Police Department Contractual Services account #001-1910-521-3450. Section2.Severability.Ifanysection clause,sentence,orphrase of thisresolutionisforany reasonheldinvalidor unconstitutional byacourtof competent jurisdiction,theholdingshallnotaffect thevalidity of the remaining portions of thisresolution. Section3.Effective Date.This resolution shall become effective immediately upon adoption. PASSED AND ADOPTED this 6 th day of September ,2016. ATTEST:APPROVED: READ ANB^PROVED A£JO FORM, LANGRAGEJJEGALITY-AND [ION THEREOl? ITY ATTORNEY COMMISSION VOTE: Mayor Stoddard: Vice Mayor Welsh: Commissioner Harris: Commissioner Edmond: Commissioner Liebman: 4-0 absent Yea Yea Yea Yea South"Miami TH£CITV Of FUASANT S.IVIKC CITY OF SOUTH MIAMI OFFICE OF THE CITY MANAGER INTER-OFFICE MEMORANDUM To: From: Date: TheHonorable Mayor &Members oftheCity Commission Steven Alexander,CityManager September 6,2016 15 Subject: Background: Expense: Accounts: Attachments: A Resolution authorizing theCity Manager tore-newa five (5)year maintenanceagreementwith SunGard Public Sectorfor servicing the PoliceDepartmentsmobile field reportingand records management system. ThePolice Department inAugustof 2011 acquiredand entered intoa five (5) yearmaintenance agreement withSunGard Public Sector under resolution# 134-11-13448 and#135-11-13449 to provideits current MobileFieldReporting (MFR),Report ManagementSystem (RMS),Computer AidedDispatch(CAD) and other software add-ons.The current agreement expireson September 30, 2016 andmaintenanceforthis software product needstobecontinued. Thenewagreement will be effective October I,2016 andexpireon September 30,2021 andprovidesmaintenance agreement for all SunGard software providedservicestothePoliceDepartment.This software maintains all current records involving dispatch,reports,investigations follow-up and trackinginventorycontrol,trainingrecords,crash reports,citations (ecitations)and field interview reportsto name a few ofthe important functions. Itis essential that this maintenance service continue,to assure the records are properly stored andaccessible efficiently. TotalExpenditureoverthe five (5)yearagreement $411,478.72 FY 2017 $74,467.28 FY 2018 $78,190.64 FY 2019 $82,100.18 FY 2020 $86,205.18 FY 2021 $90,515.44 001-1910-521-3450 Police Contractual Services Resolution SunGardMaintenance Agreement Sunbiz DocuSignEnvelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 SOFTWARE MAINTENANCE AGREEMENT BETWEEN SunGard Public Sector LLC. a Florida corporation with headquarters at: 1000 Business Center Drive Lake Mary,FL 32746 ("SunGard Public Sector") AND City of South Miami 6130 Sunset Drive South Miami,FL 33143 (for purposes of this Agreement,"Customer") By the signatures of their duly authorized representatives below,SunGard Public Sector and Customer, intending tobelegally bound,agree toallof the provisions ofthis Agreement and allExhibits, Supplements,Schedules,Appendices,and/orAddenda tothis Agreement. City of South PRIfcEPNAME: PRINT TITLE: DATE SIGNED:^—2^~°/^ SPS STANDALONE Maintenance 04/23/13 SunGard Public Sector LLC. -DocuSigned by: (Jjjrii (jUmma, BY:-0240C20A72094BA... PRINT NAME: Chris Coleman PRINT TITLE:vice President &CFO DATE SIGNED: 3/9/2016 Page 1of8 3901-150747 Sunrise Support Agreement 2015-2016 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 HISAGREEMENTis entered into between SunGard Public Sector and Customer on the Execution Date,and SunGard Public Sector's obligations hereunder will commence onExecutionDate. SunGard Public SectorandCustomerhaveentered into aSoftware Maintenance Agreementdated September 9,2011 (the"LicenseAgreement")fortheSoftware.Customer desires that SunGard Public Sector provide Maintenance and Enhancements for and new releases of the Baseline Software identified in Exhibit 1onthetermsand conditions contained in this Agreement.Accordingly,thepartiesagreeas follows: 1.Definitions. "Exhibit1"means,collectively:(i)The schedule attached tothis Agreement whichis marked as "Exhibit 1,"includingall attached Software Supplements;and (ii)any schedule also marked as "Exhibit1"(alsoincludingany attached Software Supplements)that is attached to any amendment tothis Agreement.Other appendices tothis Agreement are numbered sequentially andare also "Appendices." "Baseline"means the general release version ofa Component System as updated to the particular time in question through both SunGard Public Sector's warranty services and SunGard Public Sector's Maintenance Program,but without any other modification whatsoever. "Component System"means anyoneof the computer software programs whichis identifiedinExhibit1 as a Component System,includingall copies of Source Code, Object Code and all related specifications, Documentation,technical information,and all corrections,modifications,additions, improvements and enhancements to and all Intellectual Property Rightsfor such Component System. "Confidential Information"means trade secret informationof the disclosing party whichis designated as trade secret priortoor at the timeof disclosure to the Recipient. Confidential Information of SunGard Public Sector includes the Software,all software provided with the Software,and algorithms, methods,techniques and processes revealed bythe Source Code of the Software andany software provided with the Software. Confidential Information does not include information that:(i)isor becomes known to the public without fault or breach of the SPS STANDALONE Maintenance 04/23/13 Recipient;(ii)the Discloser regularly discloses to third parties without restriction on disclosure;or (iii)the Recipient obtains fromathirdparty without restriction on disclosure and without breach ofa non-disclosure obligation. "Discloser"means the party providingits Confidential Information to the Recipient. "Documentation"means the on-line and hard copy functional and technical specifications that SunGard Public Sector provides fora Baseline Component System,and that describe the functional and technical capabilities of the Baseline Component System in question. "Execution Date"means the latest date shown on the signature page of this Agreement. "Equipment"means a hardware and systems software configuration meeting the "Equipment"criteria set forthin Exhibit 1. "Intellectual Property Rights"means all patents,patent rights,patent applications, copyrights,copyright registrations,trade secrets, trademarks and service marks and Confidential Information. "Software"means Systems listedinExhibit1. the Component "Object Code"means computer programs assembled,compiled,or converted to magnetic or electronic binary formon software media, which are readable and usable by computer equipment. "Recipient"means the party receiving Confidential Information of the Discloser. "Software Supplement"means,with respect toa Component System,the addendum provided as part ofExhibit1 that contains additional terms,conditions,limitations and/or Page 2of8 3901-150747 Sunrise Support Agreement 2015-2016 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 other information pertaining to that Component System.If any terms ofa Software Supplement conflicts with any other terms of this Agreement,the terms of the Software Supplement will control. "Source Code"means computer programs writtenin higher-level programming languages,sometimes accompanied by English language comments and other programmer documentation. "Contract Year"means,with respect to each Baseline Component System and Custom Modification,the period identifiedin Exhibit 1. "Custom Modification"means a change that SunGard Public Sector has made at Customer's request to any Component System in accordance witha SunGard Public Sector-generated specification,but without any other changes whatsoever by any person or entity.Each Custom Modification forwhich SunGard Public Sector will provide Customer with Improvements is identified inExhibit1. "Defect"means a material deviation between the Baseline Component System and its Documentation,for which Defect Customer has given SunGard Public Sector enough information to enable SunGard Public Sector to replicate the deviation ona computer configuration that isboth comparable tothe Equipment and that is under SunGard Public Sector's control.Further,with regard to each Custom Modification,"Defect"means a material deviation between the Custom Modification and the SunGard Public Sector- generated specification and documentation for such Custom Modification,and for which Defect Customer has given SunGard Public Sector enough information to enable SunGard Public Sector to replicate the deviation ona computer configuration that isboth comparable to the Equipment and that is under SunGard Public Sector's control. "Enhancements"means general release (as opposed to custom)changes toa Baseline Component System or Custom Modification which increase the functionalityof the Baseline Component System or Custom Modification in question. "Improvements"means,collectively, Maintenance,Enhancements and New Releases provided under this Agreement. "Maintenance"means using reasonable efforts to provide Customer with avoidance procedures for or corrections of Defects.The hours during which Maintenance willbe provided for each Component System,the targeted response times for certain defined categories of Maintenance calls for each Component System and Custom Modification,and other details and procedures (collectively,the "Maintenance Standards")relating to the provision of Maintenance for each Component System and Custom Modification are described in attached Exhibit 2. "New Releases"means new editions of a Baseline Component System or Custom Modification,as applicable. "Notification"means a communication to SunGard Public Sector's help desk by means of: (i)SunGard Public Sector's web helpline;(ii)the placement ofa telephone call;or (iii)the sending of an e-mail,in each case,in accordance with SunGard Public Sector's then-current policies and procedures for submitting such communications. 2.Services. (a)Types of Services.During the term of this Agreement,SunGard Public Sector will provide Customer with Maintenance for, Enhancements of,and New Releases of each Baseline Component System and each Custom Modification identified in Exhibit 1. (b)Limitations.All Improvements will be partof the applicable Baseline Component System/Custom Modification,and will be subject to all of the terms and conditions of the License Agreement and this Agreement.Customer must provide SunGard Public Sector with such facilities,equipment and support as are reasonably necessary for SunGard Public Sector to perform its obligations under this Agreement,including remote access to the Equipment. 3.Payment and Taxes. (a)Maintenance Fees.For the Improvements,Customer willpay SunGard Public Sector the amount provided forinExhibit 1 as the "Payment Amount"for the Contract Yearbeginning October 1,2016andextending foraperiodoffive(5)years.For each Contract Year subsequent the fifth Contract Year, SPS STANDALONE Maintenance 04/23/13 Page 3of8 3901-150747 Sunrise Support Agreement 2015-2016 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 SunGardPublic Sector reserves therightto increase the Improvements fees.Fees for Improvements fora Baseline Component System/Custom Modification are due on the first day of the first month of the Contract Year forthat Baseline Component System/Custom Modification. (b)Additional Costs.Customer will also reimburse SunGard Public Sector for actual travel and living expenses that SunGard Public Sector incursinproviding Customer with Improvements under this Agreement,with reimbursement to be on an as-incurred basis. Such traveland living expenses will be governed by SunGard Public Sector's Corporate Traveland Expense Reimbursement Policy and willbeinvoicedon amonthly basis in arrears anddue within thirty (30)days from the date of invoice.Inno event shall travel expenses exceed those established inCityof Sunrise Code of Ordinances 2-2. (c)Taxes.Customer is responsible for paying all taxes (except for taxes based on SunGard Public Sector's net income or capital stock)relating to this Agreement,the Improvements,any services provided or payments made under this Agreement. Applicable tax amounts (ifany)are NOT included in the fees set forth in this Agreement.If Customer is exempt from the payment of any such taxes,Customer must provide SunGard Public Sector withavalid tax exemption certificate;otherwise,absent proof of Customer's direct payment of such tax amounts to the applicable taxingauthority, SunGard Public Sector will invoice Customer for and Customer will pay to SunGard Public Sector all such tax amounts. 4.Term.This Agreement will remain infull force and effect throughout the initial Contract Year.After the initial Contract Year,this Agreement will renew foran additional Contact Year unless,at least six(6)months priorto the expiration of the initial Contract Year,Customer notifies SunGard Public Sector inwritingof Customer's intent notto renew the Agreement for the second Contract Year.After the second Contract Year,this Agreement will automatically be extended for consecutive Contract Years ona year-to-year basis unless either party notifies the other in writingofits intent not to extend this Agreement for any particular Baseline Component System/Custom Modification at least six(6)months priorto the expiration of the then-current Contract Year. 5.Disclaimer of Warranties.Customer agrees and understands that SUNGARD PUBLIC SECTOR MAKES NO WARRANTIES WHATSOEVER,EXPRESSED OR IMPLIED, WITH REGARD TO ANY IMPROVEMENTS AND/OR ANY OTHER MATTER RELATING TO THIS AGREEMENT,AND THAT SUNGARD PUBLIC SECTOR EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.FURTHER, SUNGARD PUBLIC SECTOR EXPRESSLY DOES NOT WARRANT THAT A COMPONENT SYSTEM,ANY CUSTOM MODIFICATION OR ANY IMPROVEMENTS WILL BE USABLE BY CUSTOMER IF THE COMPONENT SYSTEM OR CUSTOM MODIFICATION HAS BEEN MODIFIED BY ANYONE OTHER THAN SUNGARD PUBLIC SECTOR,OR WILL BE ERROR FREE,WILL OPERATE WITHOUT INTERRUPTION OR WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE OTHER THAN THE EQUIPMENT. 6.Termination.A party has the rightto terminate this Agreement if the other party breaches a material provision of this Agreement. Either party has the rightto terminate this Agreement at any time while an event or condition givingriseto the rightof termination exists.To terminate this Agreement,the party seeking termination must give the other party notice that describes the event or condition of termination in reasonable detail.From the date ofits receipt of that notice,the other party will have thirty(30)days to cure the breach to the reasonable satisfaction of the party desiring termination.If the event or condition giving rise to the rightof termination isnot cured within that period,then the party seeking to terminate this Agreement can effect such termination by providing the other party witha termination notice that specifies the effective date of such termination.Termination of this Agreement will be without prejudice to the terminating party's other rights and remedies pursuant to this Agreement. 7.Confidential Information.Except as otherwise permitted under this Agreement,the Recipient willnot knowingly disclose to any third party,or make any use of the Discloser's SPS STANDALONE Maintenance 04/23/13 Page 4of8 3901-150747 Sunrise Support Agreement 2015-2016 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 Confidential Information.The Recipient will use at least the same standard of care to maintain the confidentiality of the Discloser's Confidential Information that it uses to maintain the confidentiality ofitsown Confidential Information of equal importance. Except in connection with the Software and any software provided with the Software,the non-disclosure and non-use obligations ofthis Agreement will remain infull force with respect to each item of Confidential Information fora period often (10)years after Recipient's receipt of that item and provided the public records exception continues to be met.-However,Customer's obligations to maintain both the Software and any software provided with the Software as confidential will survive in perpetuity. 8.Notices.All notices and other communications required or permitted under this Agreement must be inwriting and will be deemed givenwhen:Delivered personally; sent byUnited States registered or certified mail,return receipt requested;transmitted by facsimile confirmed byUnited States first class mail;or sent by overnight courier. Notices must be sent toapartyatits address shown on the first page ofthis Agreement,or to such other place as the party may subsequently designate forits receipt of notices. 9.Force Majeure.Neither party will be liabletothe other foranyfailureordelayin performance under this Agreement due to circumstances beyond its reasonable control, including Acts of God,acts ofwar,accident, labor disruption,acts,omissions and defaults ofthird parties andofficial,governmental and judicialactionnot the faultoftheparty failing or delaying in performance. 10.Assignment.Neitherpartymay assign anyofitsrightsor obligations under this Agreement,and any attempt at such assignment will bevoidwithout the prior written consent of the other party.For purposes ofthis Agreement,"assignment"will include use oftheSoftwareforbenefitofany thirdpartytoa merger,acquisition and/or other consolidation by,withorof Customer, includinganyneworsurvivingentitythat results from such merger,acquisition and/or otherconsolidation.However,the following will notbe considered "assignments"for purposes ofthis Agreement:SunGard Public Sector's assignment ofthis Agreement orof any SunGard Public Sector rights under this Agreement to SunGard Public Sector's successor by merger or consolidation or to any person orentity that acquires allor substantially allofits capital stock or assets;and SunGard Public Sector's assignment ofthis Agreement to any person or entity towhich SunGard Public Sector transfers any ofitsrightsin the Software. 11.No Waiver.A party's failureto enforce its rightswith respect to any single or continuing breach of this Agreement willnot act as a waiver of the rightof that party to later enforce any such rights orto enforce any other orany subsequent breach. 12.Choice of Law;Severability.This Agreement will be governed by andconstrued under the laws of the State of Florida,without reference to the choice oflaws provisions thereof.If any provision ofthis Agreement is illegalor unenforceable,itwill be deemed stricken fromthe Agreement and the remaining provisions of the Agreement will remain infull force and effect. 13.LIMITATIONS OF LIABILITY. (a)LIMITED LIABILITY OF SUNGARD PUBLIC SECTOR.SUNGARD PUBLIC SECTOR'S LIABILITY IN CONNECTION WITH THE IMPROVEMENTS OR ANY OTHER MATTER RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES THAT CUSTOMER ACTUALLY PAID TO SUNGARD PUBLIC SECTOR FOR THE IMPROVEMENTS FOR THE YEAR THAT SUCH LIABILITY ARISES. (b)EXCLUSION OF DAMAGES. REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE,IN NO EVENT WILL SUNGARD PUBLIC SECTOR BE LIABLE TO CUSTOMER FOR ANY SPECIAL,INCIDENTAL,OR CONSEQUENTIAL DAMAGES,WHETHER BASED ON BREACH OF CONTRACT,TORT (INCLUDING NEGLIGENCE),PRODUCT LIABILITY,OR OTHERWISE,AND WHETHER OR NOT SUNGARD PUBLIC SECTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. (c)BASIS OF THE BARGAIN. CUSTOMER ACKNOWLEDGES THAT SUNGARD PUBLIC SECTOR HAS SET ITS SPS STANDALONE Maintenance 04/23/13 Page 5of8 3901-150747 Sunrise Support Agreement 2015-2016 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 FEES AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND THE DISCLAIMERS OF WARRANTIES AND DAMAGES SET FORTH IN THIS AGREEMENT,AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. 14.Entire Agreement.This Agreement contains the entire understanding ofthe parties with respect toits subject matter,and supersedes and extinguishes allprior oral and written communications between the parties about its subject matter.Any purchase order or similar document whichmaybe issued by Customer in connection withthis Agreement does notmodifythis Agreement.No modificationofthis Agreement will be effective unlessitisin writing,issignedby each party, and expressly provides that it amends this Agreement. SPS STANDALONE Maintenance 04/23/13 Page 6of8 3901-150747 Sunrise Support Agreement 2015-2016 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 Customer:City of South Miami,FL EXHIBIT 1 Maintenance Software Identified CONTRACT YEAR:October 1,2016 and extend fora period offive(5)years. Improvements fees for Baseline Component Svstem (10/1/201 6-9/30/2021) Application Qty 10/1/16-9/30/17 10/1/17-9/30/18 10/1/18-9/30/19 10/1/19-9/30/20 10/1/20-9/30/21 OSSI Base ComputerAided Dispatch System 1 $72,100.00 $75,705.00 $79,490.25 $83.464.76 $87,638.00 OSSI Additional CAD Console License 1 $$$$$ OSSI AdditionalCADMap Display Client License 1 $$$$$ OSSIAdditionalCADMap Display Client License 3 $$$$$ OSSI-LANClient License for Message Switch 4 $$$$$ OSSICAD Resource MonitorDisplayLicensewithMapsClient 3 $$$S $ OSSIClient Base Records Management System -20 Workstation $$$$$ OSSI Basic Accident Module -20 Workstation $$$$$ OSSI Accident Wizard Base Server License $$$$$ OSSI Crime Analysis Module-Client License $$$$$ OSSI Residential Security Watch Module-5 Workstation $$$$$ OSSI RMSMap Display and Pin Mapping License $$$$$ OSSI Notification Module -20 Workstation $$$$$ OSSI Property and Evidence Module-5 Workstation $$$$$ OSSI Bar Coding Server License -5 Workstation $$$$$ OSSIBarCodingHand-HeldClient License (Each)$$$$$ OSSI Police to Police Annual Subscription Fee $$$$$ OSSI TrainingModule-5 Workstation $$$$$ OSSrs Integrated Messaging Software Switch $$$$$ OSSI Base Mobile Server Software ClientUpto50 Workstations $$$s $ OSSI MCTClientforDigital Dispatch 40 $$$s $ OSSI MobileClient Maps 40 $$$$$ OSSI -MFR Client-Base Incident/Offense 40 $$$$$ OSSI -MFR Client-Accident Reporting 40 $$$$$ OSSI Accident Wizard Workstation License Client 40 $$$$$ OSSI Mobile Arrest Module 40 $$$$$ OSSI MFR Client Arrest Affidavit 40 $$$$$ OSSI-MFR Client Citation 40 $$.-$$$ OSSI -MFR Client -MOBLAN Version 5 $$$$$ OSSI -Review Modulefor Field Reporting Site License Upto50 Workstations 1 $$$s $ OSSI AVL Server Host License 1 $$$s $ OSSI CAD Client AVL License 4 $$$$$ OSSI Client AVL Mobile License 40 $$$s $ OSSI Professional Standards (InternalAffairs)ModuleClient 1 $$$$S OSSI -QuarterMaster Module -5 1 $$$$S OSSI Agency Asset Management Module-5 Workstation 1 $$$$$ OSSI -CAD Interface toCryWolfLite 1 $356.67 $374.50 $393.23 S 412.89 $433.53 OSSI -OPS CAD 1 $1,049.01 $1,101.46 $1.156.54 $1,214.36 $1,275.08 OSSI-Miami-Dade County eCitations Interface 1 $961.60 $1.009.68 $1,060.16 $1.113.17 $1,168.83 Payment Amount $74,467.28 $78,190.64 $82,100.18 $86,205.18 $90,515.44 Improvements fees are duethirty(30)days priortothe commencement of the Contract Year forwhich such fees are being remitted.Improvement fees for Contract Years beginning October 1,2016 through September 30,2021 are as noted above.Improvement fees for any Contract Year subsequent to the fifth full Contract Year will be at then prevailing rates and are subject to change and will be specified by SunGard Public Sector in an annual invoice.Annual increases for Improvement fees subsequent to the fifthfull contract year shall not exceed five percent (5%). APPLICABLE TAXES ARE NOT INCLUDED IN THIS EXHIBIT 1,AND,IF APPLICABLE,WILL BE ADDED TO THE AMOUNT IN THE PAYMENT INVOICE(S)BEING SENT SEPARATELY TOTHE CUSTOMER. Improvements Surcharge Imposed In Certain Instances:At the commencement of any Contract Year where Customer is operating ona version ofa Baseline Component System that is more than two(2) general release versions behind the then-current release for any Component System,SunGard Public Sector will assess a ten percent (10%)surcharge over and above the Improvements fee for that Contract Year,with such surcharge to be imposed ona prorated basis for the portion of the Contract Year that Customer remains ona general release version that is more than two(2)releases behind the then-current release of the Component Systems in question.Once Customer is using a release that isno more than two (2)general release versions behind the then-current release,the Improvements surcharge will be removed ona prospective basis,as of the date that Customer is using the release that isno more than two(2)general release versions behind the then-current release. SPS IFAS STANDALONE Maintenance 7/1/2010 Page 7of8 DocuSign Envelope ID:FAAE124F-5A48-4D48-8A5D-F5ABF0A826E3 EXHIBIT 2 Maintenance Standards Hours During Which SunGard Public Sector's Telephone Support Willbe Available to Customer in Connection with the Provision ofMaintenance:Unlessotherwisenotedin Exhibit 1,support hours are MondaythroughFriday,8:00 A.M.to5:00P.M.Customer's LocalTime within thecontinentalUnited States, excluding holidays ("5x11"). Targeted Response Times.With respecttoSunGard Public Sector's Maintenance obligations,SunGard Public Sector will usediligent,commercially reasonable effortstorespondto Notifications from Customer relating totheBaselineComponent Systems/Custom Modifications identified in Exhibit 1ofthisAgreementin accordance with the following guidelines with thetime period tobemeasured beginning with the first applicable SunGard Public Sector "Telephone Support"hour occurring afterSunGard Public Sector'sreceipt of the Notification: Priority Description Response Goal*Resolution Goal* Urgent 1 Asupportissueshallbeconsidered Urgent whenit producesaTotalSystemFailure;meaningSunGard PublicSector's Component Systems arenot performing aprocessthathascausedacompleteworkstoppage. SunGard Public Sector hasa stated goalto respond within60 minutes of the issue being reported and have a resolution plan within 24 hours. Although resolution timesvarydependingon the exact issue and customer environment, SunGard Public Sector hasa stated goalto resolvean urgent issue within 24 hours OR provide a resolution planwith urgent issues within 24 hours of the issuebeingreported. A resolution plandetails thesteps necessary to understandandpossibly resolve the issue. Critical 2 A support issue shall be considered Critical when a criticalfailureinoperations occurs;meaning SunGard Public Sector's Component Systems arenot performing acriticalprocessandpreventsthecontinuation of basic operations.Critical problems donothavea workaround.This classification doesnotapplyto intermittent problems. SunGard Public Sector hasa stated goalto respond within two hours of theissuebeing reported. Non- Critical 3 A support issue shall be considered Non-Critical when anon critical failure in operations occurs;meaning SunGardPublicSector's Component Systemsarenot performing non-critical processes,butthesystemisstill usableforitsintendedpurposeorthereisa workaround. SunGard Public Sector hasa stated goal to respond within four hours of theissuebeing reported. Minor 4 A support issue willbe considered Minor when the issuecausesminordisruptionsinthewaytasksare performed,butdoesnotaffectworkflow or operations. Thismayincludecosmetic issues,general questions, andhowtousecertainfeaturesofthesystem. SunGard Public Sector hasastatedgoalto respond within24 hours of theissuebeing reported. *Measured from the moment a Case number is created.As used herein a "Case number"is created when a)SunGard Public Sector's support representative has been directly contacted by Customer either by phone,email,in person,or through SunGard Public Sector's online support portal,and b)when SunGard Public Sector's support representative assigns a case numberand conveys that case numbertotheCustomer. SPS IFAS STANDALONE Maintenance 7/1/2010 Page 8of8 Detail byEntity Name Florida Department of State Division of Corporations Detail by Entity Name Florida Limited Liability Company SUNGARD PUBLIC SECTOR LLC Filing Information Document Number FEI/EIN Number Date Filed Effective Date State Status Last Event Event Date Filed Event Effective Date Principal Address L15000209431 59-2133858 12/21/2015 10/21/1981 FL ACTIVE CONVERSION 12/21/2015 NONE 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Mailing Address 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Registered Agent Name &Address CT CORPORATION SYSTEM 1200 SOUTH PINE ISLAND ROAD PLANTATION,FL 33324 Authorized Person(s)Detail Name &Address Title President Borman,Mike 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title President Lavelle,Frank 3 West Broad St,Suite 1 Bethlehem,PA 18018 Page 1 of 3 http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetai]?inquirytype=Entit...08/24/2016 Detail byEntityName Title VP,Treasurer Coleman,Chris 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title Authorized Representative,Controller Neumann,Lisa 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title VP Lafeber,Kevin 1000 BUSINESS CENTER DR LAKE MARY,FL 32746 Title VP Macau,Jillian 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title VP Amburgey,Tom 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title CFO Valvano,Bob 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title CIO Almy,Charles 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title VP Hershkowitz,Nathan 1000 BUSINESS CENTER DR LAKEMARY,FL 32746 Title Assistant Secretary Burgess,Debra 601 Riverside Ave,T-12 Jacksonville,FL 32204 Page 2 of3 http://search.sunbiz.org/Inquiry/CorporationSearcbySearchResultDetail7inquirytype=Entit...08/24/2016 Detail by Entity Name Title VP Everleth,Chris 680 East Swedesford Road Wayne,PA 19087 Title VP Hawkes,Kathleen 680 East Swedesford Road Wayne,PA 19087 Title VP Madea,Dave 3 West Broad St,Suite 1 Bethlehem,PA 18018 Title Asst.Vice President Tax Singleton,David 680 East Swedesford Rd Wayne,PA 19087 Title Director Mayo,Marc 601 Riverside Ave,T-12 Jacksonville,FL 32204 Title Director Oates,Michael P 601 Riverside Ave,T-12 Jacksonville,FL 32204 Annual Reports Report Year 2016 Filed Date 04/29/2016 Document Images 04/29/2016 -ANNUAL REPORT 12/21/2015 ~Florida Limited Liability View image inPDF format View image inPDF format Copyright ©and Privacy Policies State of Florida,Department of State Page 3 of 3 http://search.sunbiz.org/Inq^..08/24/2016 MIAMI DAILY BUSINESS REVIEW Published Daily except Saturday.Sunday and Legal Holidays Miami.Miami-Dade County.Florida STATE OF FLORIDA COUNTY OF MIAMI-DADE. Before the undersigned authority personally appeared MARIA MESA,whoonoath says thatheor she istheLEGAL CLERK,Legal Notices oftheMiamiDaily Business Review f/k/a 'Miami Review,a daily (exceptSaturday,Sundayand LegalHolidays)newspaper,published atMiamiin Miami-Dade County,Florida;thatthe attached copyof advertisement, beingaLegal Advertisement ofNoticeinthematterof NOTICE OF PUBLIC HEARING CITYOF SOUTH MIAMI-SEP.6,201'6 intheXXXX Court, was published insaid newspaper inthe issues of 08/26/2016 Affiantfurther says that thesaidMiamiDaily Business Reviewisa newspaper publishedatMiami,insaid Miami-DadeCounty,Floridaandthatthe said newspaper has heretofore been continuously published in said Miami-Dade County,Florida.each day (except Saturday,Sundayand LegalHolidays)andhas been enteredas second dass mail matter atthepostofficeinMiamiinsaid Miami-Dade County, Florida,foraperiodofoneyear .next preceding thefirst publicationofthe attached copyofadvertisement;andaffiant further says thatheor she hasneitherpaidnorpromisedany person,firm orcorporationany discount,rebate,commission or refund fo>--trig^p5rpos^^qK securing this advertisement for publicaJkJnirUt (SEAL)5 .£5^-*/>o* MARIA MESA personallyknown tome i^80 <s>o<© **\a**034747 W -%-fe^'^SG^ :;i|:.by rallowlijg&i^x^^w^.^w.:^--.;pfficeri-tb;b.uvere^fieaiervice^: 6SE NEIGHBORS SUNDAY AUGUST 28 2016 MIAMIHERALD.COM CITY OF SOUTH MIAMI COURTESY NOTICE NOTICE IS HEREBY giventhattheCity Commission oftheCityofSouthMiami,Florida will conduct PublicHearing(s)atitsregularCity Commissionmeeting scheduled forTuesday,September6,2016,beginningat7:00p.m.,intheCilyCommission Chamhcrs.6130 Sunset Drive, to consider the following item(s): AResolutionauthorizingtheCityManagertoenterintoamulti-yearcontractwithCommercialEnergySpecialists,Inc.forPoolChemicalsand Bulk Liquid Chlorine. A Resolution authorizing theCity Manager to enter intoanInterlocalAgreementwith Miami-Dade CountyOfficeofFilmand Entertainment to issuepermitstofilmandstillphotography production companiesallowingthemtoutilizeCityfacilitiesandservicesasauthorizedbytheCity. A Resolution authorizing theCity Manager toenterintoavehiclerentalagreementwithRoyalRent-A-Carforrentalvehiclesusedinundercover policeoperationsbythePoliceDepartment. Resolution authorizing the City Manager to re-new a five (5)year maintenance agreement with SunGard Public Sector lor servicing the Police \ Departments mobile held reporting and records management system./ AnOrdinanceamendingtheSouthMiamiPensionPlantoimplementthe Collective BargainingAgreementbetweentheCityofSouthMiamiand AFSCMELocal3294andcreatinganewAdministrationManagementServiceClass(AMSC)of employeesintheSouthMiamiPensionPlan fortheCityofSouthMiamiandsettingforththetermsofthePlanasrelatedtotheAMSC;byAmendingChapter16,Article II,Section 16-12: "Definitions"byAddingDefinitionsforSecondTierMemberandAMSCandamendingthedefinitionof final averagecompensation,asitapplies totheAMSC;byamendingSection 16-13,"Eligibility''toreopenthePlanforcertainGeneralEmployeesandfortheAMSC;byamendingSection 16-14."Pensionbenefitsandretirement date'*tosetoutthe benefits forthosepersonswhowilljointheSecondTierandforthosepersonsinthe AMSC:byamendingSection16-17"Termination Benefits"toprovideavestingschedulefortheAMSC;byamendingSec.16-19."Contributions" toplacealimitonthetotal contributions madeinany fiscal yearbyGeneralEmployees andto set the contribution ratefortheAMSC;by amending Section 16-21,"PurchaseofCreditedService"byallowingcertainemployees and electedofficerstobuycreditedservice. AnOrdinanceamendingtheSouthMiamiCodeofOrdinancesbyDeletingSection2-4.5,"Voluntaryretirementofelectiveofficers". AnOrdinanceoftheMayorandCityCommissionoftheCityofSouthMiamiamendingtheLandDevelopmentCode,Article 111."Zoning Regulations,"Section20-3.5,"Dimensional Requirements;'toamendandclarifythesetbackrequirementsforsidestreetfirstandsecond story facades of structures on corner lots,and for side interior setbacks for additions to structures withafive foot setback,inthe RS-1,RS-2. RS-3,RS-4 andRS-5zoningdistricts;andSection20-3.6,"SupplementalRegulations,"subsection(F)(4),tocorrectthetitleofthedirector responsible fordeterminingwhichstreetsarefrontageandsidestreets. ALL interested parlies areinvitedtoattendandwillbe heard. Forfurtherinformation,pleasecontacttheCityClerk'sOfficeat:305-663-6340. Maria M.Mcncndcz,CMC CityClerk Pursuant to Florida .Statutes 2H6.0105,theCity hereby advises the public thatifa person decides to appeal any decision madebythis Board.Agency or Commission withrespeel toany mailer considered atits meeting or hearing,heor she will need a record of the proceedings,and thai lorsuch purpose,affected personmayneed to ensure thata verbatim recordofthe proceedings is made whichrecordincludesthetestimonyandevidenceuponwhichtheappealistobebased. (S