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Chi-Ada CorprationPROPOSAL SUBMITTAL FORM Janitorial Services RFP #PW- 2012 -8 -01 This checklist indicates the forms and documents required to be submitted for this Request for Proposal (RFP) to be presented by the deadline set for within the RFP. Please check off and submit documents in the order listed below. Fulfillment of all proposal requirements listed is mandatory for consideration of proposals. The proposal shall include the following items: _�r, Bidder Qualification Statement Non - Collusion Affidavit Public Entity Crimes and Conflicts of Interest �( Drug Free Workplace Acknowledgement of Conformance with OSHA Standards 1 J List of Proposed Subcontractors and Principal Suppliers Indemnification and Insurance Documents C-`d�'( ©411� Price Proposal Sheet Submit this checklist along with your proposal indicating the completion and submission of each required forms and/or documents. 20 ATTACHMENT #1 PUBLIC ENTITY CRIMES AND CONFLICTS OF INTEREST Janitorial Services RFP#PW- 2012 -8 -01 Pursuant to the provisions of Paragraph (2) (a) of Section 287.133, Florida State Statutes - "A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a Bid on a Contract to provide any goods or services to a public entity, may not submit a Bid on a Contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded to perform work as a Contractor, supplier, Subcontractor, or Consultant under a Contract with any public entity, and may not transact business with any public entity in excess of the threshold amount Category Two of Section 287.017, Florida Statutes, for thirty six (36) months from the date of being placed on the convicted vendor list ". The award of any contract hereunder is subject to the provisions of Chapter 112, Florida State Statutes. BIDDERS must disclose with their Bids, the name of any officer, director, partner, associate or agent who is also an officer or employee of the City of South Miami or it's agencies. SWORN STATEMENT PURSUANT TO SECTION 287.133 (3)(a), FLORIDA STATUTES, ON PUBLIC ENTITY CRIMES THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICIAL AUTHORIZED TO ADMINISTER OATHS. This sworn statement is submitted to Chi -Ada Corporation [print name of the public entity] �.. Bart Okoro President [print individual's name and title] for Chi -Ada Corporation [print name of entity submitting sworn statement] whose business address is 135 NW 163rd Street, Miami F1 33169 65- 0619776 and (if applicable) its Federal Employer Identification Number (FEIN) is 65- 0619776 (If the entity has no FEIN, include the Social Security Number of the individual signing this sworn statement: ) 2. 1 understand that a "public entity crime" as defined in Paragraph 287.133 (1)(g), Florida Statutes, means a violation of any state or federal law by a person with respect to and directly related to the transaction of business with any public entity or with an agency or political subdivision of any other state or of the United States, including, but not limited to , any bid or contract for goods or services to be provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. 3. 1 understand that "convicted" or "conviction" as defined in Paragraph 287.133 (1)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or 35 without an adjudication of guilt, in any federal or state trial court of record relating to charges brought by indictment or information after July I, 1989, as a result of a jury verdict, non -jury trial, or entry of a plea of guilty or nolo contendere. 4. 1 understand that an "affiliate" as defined in Paragraph 287.133 (1)(a), Florida Statutes, means: (a) A predecessor or successor of a person convicted of a public entity crime; or (b) An entity under the control of any natural person who is active in the management of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in the management of an affiliate. The ownership by one person of shares constituting a controlling interest in any person, or a pooling of equipment or income among persons when not for fair market value under an arm's length agreement, shall be a prima facie case that one person controls another person. A person who knowingly enters into a joint venture with a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. 5. 1 understand that a "person" as defined in Paragraph 287.133 (1)(e), Florida Statutes, means any natural person or entity organized under the laws of any state or of the United States with the legal power to enter into a binding contract and which bids or applies to bid on contracts for the provision of goods or services led by a public entity, or which otherwise transacts or applies to transact business with a public entity. The term "person" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an entity. 6. Based on information and belief, the statement which I have marked below is true in relation to the entity submitting this sworn statement. [Indicate which statement applies.] _, Neither the entity submitting this sworn statement, nor any of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, nor any affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July I, 1989. The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July I, 1989. The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent of July I, 1989. However, there has been a subsequent proceeding before a Hearing Officer of the State of Florida, Division of Administrative Hearings and the Final Order entered by the Hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the convicted vendor list. {attach a copy of the final order.] kro Continuation of Attachment #2 Public Entity Crimes and Conflicts I UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR THE PUBLIC ENTITY INDENTIFIED IN PARAGRAPH I (ONE) ABOVE IS FOR THAT PUBLIC ENTITY ONLY, AND THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDAR YEAR IN WHICH IT IS FILED. I ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC ENTITY PRIOR TO ENTERING INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT PROVIDED IN SECTION 287.017, FLORIDA STATUTES, FOR CATEGORY TWO OF ANY CHANGE IN THE INFORMATION CONTAINED IN THIS FORM. sig tLature] Sworn to and subscribed before me this day of Personally known or Produced identification Notary Public — State of My commission expires (Type of identification) Notary public • State lorlda My Comm. Expires Juy� 2016 (Printed, typed or stamped commissioned name of notary public) Form FUR 7068 (Rev.06/ 1 1 /92) [till ATTACHMENT #2 DRUG FREE WORKPLACE Janitorial Services RFP #PW- 2012 -8 -01 Whenever two or more Bids which are equal with respect to price, quality and service are received by the State or by any political subdivisions for the procurement of commodities or contractual services, a Bid received from a business that certifies that it has implemented a drug -free workplace program shall be given preference in the award process. Established procedures for processing tie Bids will be followed if none of the tied vendors have a drug -free workplace program. In order to have a drug -free workplace program, a business shall: I. Publish a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2. Inform employees about the dangers of drug abuse in the workplace, the business' policy of maintaining a drug -free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Give each employee engaged in providing the commodities or contractual services that are under Bid a copy of the statement specified in Subsection (1). 4. In the statement specified in Subsection (1), notify the employees, that, as a condition of working on the commodities or contractual services that are under Bid, the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. S. Impose a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program, if such is available in the employee's community, by any employee who is so convicted. 6. Make a good faith effort to continue to maintain a drug -free workplace through implementation of this section. As the person authorized to sign the statement, I certify that this firm complies fully with the above requirements. PROPOSER's Signature: i.h1 Print Name: Bart Okoro Date: M The undersigned, as Bidder /Proposer, declares that the only persons interested in this RFP are named herein; that no other person has any interest in this RFP or in the Contract to which this RFP pertains; that this response is made without connection or arrangement with any other person; and that this response is in every respect fair and made in good faith, without collusion or fraud. The Bidder /Proposer agrees if this response /submission is accepted, to execute an appropriate CITY document for the purpose of establishing a formal contractual relationship between the Bidder /Proposer and the CITY, for the performance of all requirements to which the response /submission pertains. The Bidder /Proposer states that this response is based upon the documents identified by the following number: Bid /RFP The full -names and residences of persons and firms interested in the foregoing bid /proposal, as principals, are as follows: Name Bart Okoro Street Address 135 NW 163rd t City State EM Zip The Bidder /Proposer further certifies that this response /submission complies with section 4(c) of the Charter of the City of Miami, Florida, that, to the best of its knowledge and belief, no Commissioner, Mayor, or other officer or employee of the CITY has an interest directly or indirectly in the profits or emoluments of the Contract, job, work or service to which the response /submission pertains. Signature: W Printed Name: Bart Okoro Title: President Telephone: 305 948 -5651 Company Name Chi —Ada Corporation 39 Continuation of Attachment #4No Conflict of inter /Non - Collusion Certification NOTARY PUBLIC: STATE OF -� COUNTY OF The foregoing instrument was acknowledged before me this day of ` , 20/I — by �6 4 , 6< D2ZY l (name of person whose signature is being notarized) who is SEAL Personally known to me, or Personal identification: Type o - Identification Produced Did take an oa KAREN J FINLEY Did Not take Notary Public • State of Florida j z' • ..�•= My Comm. Expires Jul 17, 2010 'PC Commission # EE 217150 °% °..� Bonded Through National Notary Assn. (Name of Notary Py Ijcc: Print, Stamp or type as commissio, d.) FAILURE TO COMPLETE SIGN & RETURN THIS FORM MAY DISQUALIFY YOUR RESPONSE ,% ATTACHMENT #4 ACKNOWLEDGEMENT OF CONFORMANCE WITH OSHA STANDARDS Janitorial Services RFP#PW- 2012 -8 -01 TO THE CITY OF SOUTH MIAMI We, Chi —Ada Corporation (Name of Contractor), hereby acknowledge and agree that as Contractors for the Janitorial Services RFP, as specified have the sole responsibility for compliance with all the requirements of the Federal Occupational Safety and Health Act of 1970, and all State and local safety and health regulations, and agree to indemnify and hold harmless the City of South Miami against any and all liability, claims, damages, losses and expenses they may incur due to the failure of (subcontractor's names): to comply with such act or regulation. CONTRACTOR BY. Bart Okoro Name President Title Witness FAILURE TO COMPLETE SIGN & RETURN THIS FORM MAY DISQUALIFY YOUR RESPONSE I'll ADDENDUM #I REVISED PRICE PROPOSAL SHEET; AUGUST I6, 2012 Janitorial Services RFP #PW- 2012 -8 -01 Proposers must include the Revised Price Proposal Sheet with their submittal. Failure to do so will render your proposal non - responsive and will be rejected from further consideration. IT SHALL BE THE SOLE RESPONSIBILITY OF THE BIDDER TO SECURE ADDENDUMS THAT MAY BE ISSUED FOR A SPECIFIC SOLICITATION. Page 5 of 5 PRICE PROPOSAL SHEET Central All Other Total Head Start Services Locations Monthly Annual Monthly Fee Monthly Monthly Fee Amount Year Fee Year I (12 Months) 518.14 175.00 5744.71 6,437.85 77,254.20 Year 2 (12 Months) 518.14 175.00 5,744.71 6,437.85 77,254.20 Year 3 (12 Months) 533.68 180.25 5,917.05 6,630.98 79,571.76 TOTALS $1,569.96 530.25 17,406.47 19,506.68 234,080.16 IT SHALL BE THE SOLE RESPONSIBILITY OF THE BIDDER TO SECURE ADDENDUMS THAT MAY BE ISSUED FOR A SPECIFIC SOLICITATION. Page 5 of 5 CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDONYYYj 11/16/2011 UP THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS ON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURERS), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the po lcylles) must be endorsed n SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies MAY roqulre an endorsement A statement on this certificate does not confer rights to the certificate Holder In Ilsu of such entlorsement(s). PRODUCER BENDELL INSURANCE GROUP INC PO Box 164235 Miami, FL 33116 -4235 msua�o CHI -ADA CORP 135 NW 163RD STREET N.MIAMI, FL 33169 OcA_717-rl d7 51 249 -5055 TAX _ rya ,gd1_(305 a IAl' r._O11P @bells0uth.net INaaaea(al of FORe1NG COVERAGE ruc !` INSURERC '- - -- - - -- _------- INSJRE(t E-- _..._, . INSInmR! _ -5057 'OVERAGES CERTIFICATE NUMBER — - BELO W HAVE BF.FN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD LICIE INSURANCE LISTED THIS IS TO CERTIFY THAT THE POS OF OF ANY CONTRACT OR OTHER OOCUMENT WITH RESPECT TO WHICH THIS INDICATED NOTWITHSTANDING ANY REQUIREMENT TERM OR CONDITION THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN 15 SUBJECT TO ALL THE TERMS, CERTIFICATE MAY BE ISSUED OR MAY PERTAIN AND CONDITIONS OF SUCH POLICIES LIMITS SHOWN MAY HAVE BEEN REOUC6D DV PAID CLA fxP EXCLUSIONS — ._n- bbi...avuA_ ._. -""— -" MMq]UA"rYY in TYPE OF INSURANCE , sp wY ;,UI CY NIJMl1L R MM'OpttYYY ,.,Mns S1,000,000 GENERAL LIABIU TY EACH UCCUHRENCii 07SaAG1: T6 RLNTE6 oncpy- 5 50000_, L_..- - X COMMERCIAL fENE NAL LIA13 l!" PRfId15fS (Ca P.a,r- MLD T %YlA yu eDf 6J ^) S _- S,000- CLAIMSMADE X;OCCUR -L - - 03/05/11 03/05/12 L7219494 rt RSONAI eADVINJUR° E 1,000,000 - —'— A — - -- - -- "- GENERA I AG'PCGAIF. $ 2,000,000 .___.__..._.- _.._...____ PRODVC'r$ COMPIOP AGG E 2 , 000 GOO GEN'L AGGREGATE UMI APPLIES PEI' —"- S 1 POLICY Loc 300 000 AUTOMOBILE LIABILITY to awaont� ^_- ___._. 5 _.__ ..._..__ ! - - - - -i B�AUTOS (ff(� X ' ANYAUTO ALL OWNED SCHEVLILEO .7Ci AUros AUTOS LU HIREU AUTOS I X I AUTOS FLC7010778 -6 nODILY INJVNY (I e' xenon $ v IN _ ~ -✓ BODIl JURY Wer e=1denn i S 09/22/11''. 09/22/12 riii)Fe ii}GAMA�,E $ S -� ,� LACH OCr URRENCE ' UMBRELLA U1B OCCUR AGGREGATE b UAB ! CLAIMS MAGE _CLSS NA oEO I RETENTION WnIfs -Zm WORKERS COMPLNSA I ION IOItY IM'IS, X _. LVi ...... - _. -. - -- AND EMPLOYERS IIABILIIY YEN -- i \;;, A,C DI N: $ -1-f OOO GOO ANY FOPnkJ09NAR I VCR(Xf "VP C .1FCeNUCI+uCa "C"ONY "'A #520 -34353 09/07/11 09/07/12 I ursl 5P EAEMPLOYL11 1,000,000 _ es.nea m net 1 000 000 I Ilyywdeso,de RP e.1 t. I. OI$tA51. POI, ICY LIMIT E L. I UESCH(PTION OP OVEFiAI IONS ge:gw I DESCmP'r10N OF OPERATIONS I LOCATIONS I VEMCLE.S tnaaO ACORD tOt Aao.uc�;Ni Re ^,arts Saneq.ne "mole snare 11 rogm•ud: i JANITORIAL SERVICES CERTIFICATE HOLDER IS LISTED AS ADDITIONAL INSURED ON THE GENERAL LIABILITY 6 WAIVER OF SUBROGATION APPLIES ON THE GENERAL LIABILITY AS PER WRITTEN CONTRACT. LOCATION OF PROJECT: MARRIATE PARK - 350 SAN ALONZO BLVD. #2110 CORAL GABLES, FL 33140 IDS CONSTRUCTION, INC SHOULD ANY OF FHF �IIiDT DESI 4239 63RD STREET WEST THE E'xPIR N D r IERE' BRADETON, FL 34209 I ACCORDA EWITH IcYP AIMID t'IPI) RIPRPSINIAI -- - & 1988 -2CFrD ACORD ACORD25(2010/05) The ACORD name and logo are registered marks of ACORD POLICIES BE CANCELLED BEFORE DOE WILL BE VMVERED IN All rights reserved A. Title Page CITY OF SOUTH MIAMI REQUEST FOR PROPOSAL RFP #PW- 2012 -8 -01 JANITORIAL SERVICES NAME OF THE FIRM; CHI -ADA CORPORATION ADRESS; 135 NW 163RD Street, Miami Fl 33169 Phone number (305) 948 -5651; (954) 777 -5177 FAX ( 954 ) 777 -5147 Contact Person; Bart Okoro (305) 9620398 Date; August 24, 2012 1 B. Table of Contents Letter of Interest 1 -2 Qualification & Experience 3-8 Description of Service 9 -11 Resume 12 -15 Past Contracts Performed 16-20 Reference 21 Quality Control 22 -25 Orientation 26 -29 Hazard & ( OSHA) 30 -33 Blood Borne Pathogen 33 -35 Recycles 36 TOBY AWARD 37 Appendix 38 -41 z C Letter of interest Chi -Ada Corporation is committed; Authorized and licensed to operate and execute Janitorial Service Business in the State of Florida Since 1995. Later 2009 open office in Atlanta Georgia. Therefore; Chi -Ada is a full Janitorial service Company operating with very skilled and experienced managers as well as custodians ready to provide service for the City of South Miami at all locations of City -wide Janitorial contract. Our understanding of this bid is very clearly stated, our expertise range from basic idea of providing quality service in the like manner of cleaning and Maintenance industry, the peoples convenient services; all that is associated to major projects as well as providing quality supplies in your facilities. Our expertise ranges from basic cleaning such as dusting, vacuuming to major projects such as shampooing carpets and waxing floors. Chi -Ada has won numerous awards such as the TOBY Award, in the Cleaning and Maintenance Industry. The TOBY Award is conducted by the Building Managers Association of America. Chi -Ada Corporation has won the TOBY Award back to back in the four (4) years in a five (5) year contract period. Our teams of managers are college graduates who gained experiences and qualifications in various areas of Facilities Management. Our Knowledge of property maintenance is tremendous, specializing in Airports, Government offices, and all types of facilities. Chi - Ada also have tremendous experience in commercial maintenance. Chi -Ada holds a vast amount of contracts similar in scope to those being requested. We cover many locations from Dade to Broward County: We do more detail work above and beyond the scope of work outlined in most Government specifications Today, there's much more to janitorial services than maintaining a clean property. With Chi -Ada we provide our clients with a full range of services based on their individual needs. Some of these specialized services include: • Carpet care • Clean room services • Computer room cleaning • Construction clean up • Medical waste disposal • Window cleaning • Emergency services • Escalator cleaning • Food service sanitation • General maintenance • Hard surface floor care • Matting programs • Pressure washing • Recycling services • Restroom sanitation • Special event services • Supply management • Upholstery cleaning Chi -Ada acknowledge receipt of Addendum No 1 &2. If Chi -Ada receive the award to this contract, we designate Mr. John Young as the Operation Manager. Mr. Young is university Graduate from Buthune Cookman College in 1972, he is a very much experienced facilities manager with 25 years of experience in the industries. Also Mr. Bart Okoro will make representation of the company and will liaison on behalf Chi -Ada Corporation to the City of South Miami. Our office Telephone Numbers are list on page Nol Work Plan Chi -Ada recognizes the importance of a very effective work plan that will incorporate the transition plan to a very smooth work plan. Chi -Ada staff has fully reviewed the scope of services outlined in section in the RFP. Chi -Ada has done its research when it comes to the operations of all locations, given Chi -Ada has gotten an idea of the daily operations throughout the different facilities. First, Chi -Ada will hire and train its new employees and complete background test, After train on safety and safety practices. Chi -Ada will provide each of its employees working on the job site, with the training needed to safely and competently perform the services required. Chi -Ada is familiar with all Federal, State, County, and City Regulations governed accordingly as they apply to the services rendered. Chi -Ada will keep a record of all training for each employee upon request. The record will state the employee's name, date of employment, date and type of training received. Second Chi -Ada will order the necessary supplies and equipment for the services required and deploys them to their destinations in the various buildings. Chi -Ada will meet all requirements equipment's, supplies, and chemicals. Under no circumstance will unsafe equipment or products be allowed to operate in any scale on any facilities. Third, Chi -Ada will assign locations based on routine building the work schedule. Chi -Ada will hire and train its new employees on safety and safety practices. Chi -Ada will provide each of its employees working on the job site, with the training needed to safely and competently perform the services required. Chi -Ada is familiar with all Federal, State, County, and City Regulations governed accordingly as they apply to the services rendered. Chi -Ada will keep a record of all training for each employee upon request. The record will state the employee's name, date of employment, date and type of training class attended. D. Qualifications & Experience 1. Executive Summary Chi -Ada Corporation is one of the fastest growing and most respected service companies in South Florida. Providing Janitorial Services for over 3 million Sq. Ft. The company started its operation in 1993 as a sub- contractor, performing cleaning and maintenance duties for primary contractors. In 1995 the corporation registered as a primary contractor and operates in this capacity today. Chi -Ada Corporation now services a diverse group of private, public, and government institutions in Miami - Dade, Broward, Palm Beach, Central and North Florida. The company has earned a reputation for quality standard which are equivalent to those of five star hotels. The company was founded by Mr. Bart Okoro. He started his career with a college degree in Management with his concentration in Hospitality Management. IIe later gained practical experience through many years of services while working on -site in a variety of facilities prior to lunching his own company. Chi -Ada Corporation is able to handle work of any size facility, from small to large scale projects. The company maintains a fully trained personnel staff and state -of- the -art equipment's to serve clients in the following areas: • Corporation Offices • Industrial Offices • Government Offices • Banks • Schools • Hospitals • Hotels • Shopping Malls • Arenas • Stadium • Theaters (Performing Arts Centers and Movie Theaters) • Airports and Airport Services (local and International) • Aircrafts (new service, backed by extensive experience in the field) The following describes the services Chi -Ada will provide to City of Atlanta based on the information and specifications you have furnished in the document and our experience with other clients in similar working environment. Chi -Ada's goal is to provide these services to you, the client, in the most consistently, efficient, and reliable manner possible. I. A Scope of services Chi -Ada will furnish all common -use areas, such as lobbies, hallways, restrooms, stairwells, elevators, etc. We will also provide supervision to perform and maintain all work to maintain a tidy appearance. A. Steps we take to achieve cleaning goals. Our primary objective is to provide a clean and safe environment for our clients that are of the highest quality and standards. We will examine the projects according to specifications as we perform the required cleaning At Chi -Ada we are proud of our methods for providing the finest in cleaning and maintenance services to our clients. In order to achieve this goal we place the highest priority on our staff, training, and supervisory procedures. All newly hired managers and on site working employees will undergo a period of training, which will specifically cover the responsibilities to which they will be assigned to. This applies even to individuals who have had experience in cleaning and floor maintenance service with other companies. Training is focused on building an employee's sense of responsibility to the client, a true desire to get the job done in an efficient and safe manner. Chi -Ada Corporation has sixteen years in the janitorial business. Today, Chi -Ada Corporation has nearly 100 full time and part time employees that perform janitorial services for over 3 million Sq. Ft. Chi -Ada has and is currently servicing many government facilities that have a very high security requirement. We recognize the importance of having a company that recognizes the importance of airport security. We are one of the five star Janitorial Services in Florida. Presently we are currently servicing facilities throughout Miami, and Broward County ranging from Courthouses, Governmental Centers, Police Stations, Schools, Clinics, and libraries. We handle facilities of all sizes 24 hours a day, 7 days a week, including holidays. Below is a list of the key personnel that will be functioning on a daily basis throughout the term of the contract. The positions are broken down by zones and the duties that each individual will be responsible for. Attached is an organization chart of the hierarchy of positions in the company with a resume of the individuals that will be occupying the positions. (Appendix A and B) I. Management Expertise ZONE A. General Manger • Responsible for the overall work of the contract • Responsible and accountable for the day -to -day performance of the contract • Act as liaison with the Department on all Contract matter • Coordinating, organizing, and managing projects • Take Charge & Organize new building start-ups B. Operations Manager • Act as fill -in General Manager when necessary • Responsible for contacting department on a regular basis with emphasis on meeting department expectations and securing additional business • Scheduling work routines and plans for all supervisors and cleaning personnel • Protect employees and visitors by maintaining a safe and clean environment C. Administrative Assistant • Communicating with supervisors and co- workers • Report directly to the General Manager in matters concerning the Contract • Updating record system; controlling stored records; electronic records management; classification of records • Recruiting, interviewing, selecting, evaluating, and terminating employees; legal and medical issues; privacy issues • Responsible for employee identification cards, generating reports, monitoring attendance and other personnel matters D. Human Resource Manager • Responsible for hiring all employee, training, and job placement • Responsible for employee's time • Makes sure company complies with all pertinent laws, human rights, health, safety, and security issues E. Shift Manager • Responsible for overall daily management and supervision of all maintenance, training, scheduling, and inspection of work done • Supervise of all shift personnel work completed • Keep accurate reports of personnel attendance and provide accurate copy to Operations Manager • Fulfill duties of Operations Manager in absence of one F. Shift Supervisor • Responsible for on- the -job training of custodial personnel • Responsible for inspections and coordinating of shift cleaning efforts throughout the facility • Responsible for distribution of chemicals and cleaning supplies to Custodians • Ensure all work is performed in a safe manner G. Project Crew • Performs Special Task such as pressure cleaning, scrubbing and washing floors, carpet cleaning, finished floor, reconditioning, etc. H. Custodians 1& II • Responsible for general cleaning • Cleans and maintains entry lobby including cleaning of windows, doors, mopping floors, vacuuming carpets, etc., at least daily, and more if necessary to maintain excellent entrance appeal • Cleans restrooms on a daily basis, more if necessary to maintain sanitary conditions • Cleans stairways and elevators on a regularly scheduled basis I. Maintenance Worker • Responsible for nightly restroom maintenance • Inspect each restroom and perform general routine repairs • Issue Work orders to Department's Maintenance Division Warehouse Clerk • Receive, track, and maintain inventory of equipment and supplies • Process inventory paperwork • Organize flow of warehouse goods ZONE 2 & 3 A. General Manger • Responsible for the overall work of the contract • Responsible and accountable for the day -to -day performance of the contract • Act as liaison with the Department on all Contract matter • Coordinating, organizing, and managing projects • Take Charge & Organize new building start ups B. Administrative Assistant • Communicating with supervisors and coworkers • Report directly to the General Manager in matters concerning the Contract • Updating record system; controlling stored records; electronic records management; classification of records • Recruiting, interviewing, selecting, evaluating, and terminating employees; legal and medical issues; privacy issues • Responsible for employee identification cards, generating reports, monitoring attendance and other personnel matters C. Human Resource Manager • Responsible for hiring all employee, training, and job placement • Responsible for employee's time • Makes sure company complies with all pertinent laws, human rights, health, safety, and security issues D. Shift Manager • Responsible for overall daily management and supervision of all maintenance, training, scheduling, and inspection of work done • Supervise of all shift personnel work completed • Keep accurate reports of personnel attendance and provide accurate copy to Operations Manager • Fulfill duties of Operations Manager in absence of one E. Shift Supervisor • Responsible for on- the -job training of custodial personnel • Responsible for inspections and coordinating of shift cleaning efforts throughout the facility • Responsible for distribution of chemicals and cleaning supplies to Custodians • Ensure all work is performed in a safe manner F. Project Crew • Performs Special Task such as pressure cleaning, scrubbing and washing floor, carpet cleaning, finished floor, reconditioning, etc. G. Custodians 1& II • Responsible for general cleaning • Cleans and maintains entry lobby including cleaning of windows, doors, mopping floors, vacuuming carpets, etc., at least daily, and more if necessary to maintain excellent entrance appeal • Cleans restrooms on a daily basis, more if necessary to maintain sanitary conditions • Cleans stairways and elevators on a regularly scheduled basis H. Maintenance Worker • Responsible for nightly restroom maintenance • Inspect each restroom and perform general routine repairs • Issue Work orders to Department's Maintenance Division At Chi -Ada, we have experience servicing a variety of industries and their very unique operating needs. From commercial and educational, to public venues and transportation, we understand the necessary janitorial requirements. Description of service Chi -Ada Corporation is a very skilled and experienced company. Our expertise ranges from basic cleaning such as dusting, vacuuming to major projects such as shampooing carpets and waxing floors. Chi -Ada has won numerous awards such as the TOBY Award, in the Cleaning and Maintenance Industry (Appendix C). The TOBY Award is conducted by the Building Managers Association of America. Chi -Ada Corporation has won the TOBY Award back to back in the past four (4) years in a five (5) year period. Our teams of managers are college graduates who gained experiences and qualifications in various areas of Facilities Management. Our Knowledge of property maintenance is tremendous, specializing in Airports and all other commercial maintenance. Chi -Ada holds a vast amount of contracts similar in scope to those being requested. We cover many locations from Dade to Broward County: • City of Oakland Park (parks, libraries, town halls, fire stations, recreation centers, public and private buildings) • Broward County (Broward County transit, libraries, fleet services, water treatment plant, West government Annex offices, airports support buildings, landfill) • Miami Beach Police Station and Parking Garages • Miami Lakes City Hall and recreation center 1. Description of services • Furnish all carpeted floor care (including day to day vacuuming and spot cleaning as necessary.) • Furnish all non - restroom vinyl and ceramic floor care services • Furnish all restroom services, including cleaning tiled walls and floors • Furnish all museum, public meeting and display area services • Quarterly furnish all pressure cleaning of exterior patios and walkway • Annual furnish all annual air quality services • Perform Emergency and additional scheduled services • Empty, clean, and replace liners in all waste receptacles • Wipe, polish, and disinfect all counter tops • Vacuum and clean all ventilation grills within the building • Remove cobwebs from ceiling and high corners The primary markets served similar to the scope of services are as listed: Commercial • Office buildings • Commercial multitenant • Corporate Headquarters Communication • Headquarters • Retail outlets • Switching stations • Data centers Educational • Universities • Colleges • Public /Private K -12 • Preschools • Technical schools Government • Government centers • Postal facilities • Libraries Financial • Branch banks • Data centers • Headquarters Hospitality • Hotels • Casinos • Resorts • Health clubs Manufacturing • Industrial plants • Auto plants • Tire plants Medical • Medical centers • Clinics • Hospitals • Extended care facilities Public Venues Retail • Convention centers • Museums • Arenas • Stadiums • Religious institutions • Shopping malls • Supermarkets • Department stores • Home improvement centers Transportation 10 • Airports • Train stations • Bus stations • Parking lots • Garages 2. The Next Page are Individuals who will attend Meetings and have Primary responsibilities for City Matters. Some of these individual do represents other Municipalities and some these individuals will only be assign to City of South Miami matter only. 11 o:;_ I]�@ POSITION: President/CEO SUMMARY: Goal is to build a reputable corporation while demonstrating sound business practice and excellent leadership. Also bring in analytical ability to help plan and organize company. Professional Experience Chi -Ada Corporation Miami, FI 1995- Present President /CEO • Oversee all of the company activities • Responsible for operations and financial performance • Enhance the standing of the company with the outside world. • Submit acquisition, proposals, etc. and implements. • Prepare strategies, plans, objectives, etc. • Review the performance of employees and keeps them informed American Building Maintenance (ABM) Miami, FI 1992 -2005 Janitorial Sub - Contractor Provided janitorial services to 43 bank locations Fontainebleau Hilton Hotel, Miami Beach, Fl 1988 -1992 Restaurant Shift Manager • Making guest Reservation's • Supervise Quality Control • Plan Public Relations activities and party arrangements Line Cook • Prepare meals for major events • Making preparations of basis foods Education 1991 B.S Degree in Hospitality management Florida International University Miami, Fl 1990 Associate Degree in Pharmacy Miami Dade College, Miami, Fl 1987 Associate Degree in Hotel management College of the Bahamas Nassau, Bahamas 12 REGINA OKORO POSITION: Administrative Assistant Skills and Proficiencies 1. MS Word 2. MS Excel 3. Planning and Scheduling 4. Purchasing 5. Written Communication 6. Customer Service 7. Interdepartmental Coordination 8. Internet Research 9. Records Management 10. Telephone Reception 11. Transcription 12. 60 wpm Typing Speed Duties and Accomplishments I. Handles incoming calls and promptly forwards calls to proper person among. Responsible for scheduling meetings for all employee levels; escorts visitors to staff members' offices, and provides hospitality service arrangements as requested by staff. 2. Compose and distribute inter - departmental memorandums (e -mail, voice and documents) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality. 3. Prepares and assembles media kits for marketing and public relations departments. 4. Responsible for making travel arrangements via the Internet. 5. Established and maintains electronic records management system for all incoming and outgoing correspondence. 6. Sort, organize and assign files for all employees. Employment History 1. Administrative Assistant Chi -Ada Corporation Miami, FLA 1995- Present Education Associate Degree in Nursing, 2007 Broward Community College 13 JOHN YOUNG POSITION: General Manager SUMMARY: Excellent planning and organizational skills and strong Leadership, excellent communication skill Professional Experience Chi -Ada Corporation Miami, Fl 2001- Present General Manager Oversee/ Implement all contract Specification, Hiring and Training of Managers / Supervisors Ensure compliance of contract specifications, Re- evaluate operations to ensure the highest quality of service is provided to our customers Write reports, prepare schedules, and attend meetings with our clients Broward County Facilities Office 1983 -2001 Custodial Supervisor /Contract Administrator for Janitorial Services Responsibilities: Oversaw Janitorial responsibilities to ensure safety and health concern of County employees and general Public. Evaluate the performance of county Janitorial Contractors. Tuskegee Realty Management 1975 -83 Property Manager; Duties; In- charge of 2, 500 housing units in D.0 Inner City Baltimore and Virginia Area. Responsibilities are rental, Maintenance, preparation of Government Reports al headed a staff of 25 Education 1971 Bethune /Cook man College Daytona Beach B.S Degree 1974 Institute of Real Estate Management 1977 Certified property Management, George Washington University (D.C) 14 CHINEDU OKORO POSITION: Human Resources Manager PROFILE: Gifted Human resources professional with more than four years experience in Planning, developing, implementing and evaluating personnel and labor relations strategies including policies, programs and procedures to address organization's human resource requirements. Proven track record of effectively managing Human Resources directives within a manufacturing environment with nearly 300 employees. CORE COMPETENCIES • Broad working knowledge of human resources • Excellent management skills • Remarkable problem solving and conflict resolution skills • Sound consulting skills and decision - making skills • Solid analytical skills • Knowledge of employment, and labor laws and regulations • Superior communication (oral and written) • Strong interpersonal and organizational skills • Ability to work with databases, spreadsheets, presentation, e-mail, Internet research sources, and word processing software. PROFESSIONAL EXPERIENCE CH -ADA CORPORATION Miami, Fl 2007 - Present Human Resources Manager 1. Work with managers in writing and placing job vacancy ads. 2. Assist with screening resumes, interviewing candidates, drug testing, and assists with hiring new employees. 3. Provide clear, effective, timely and constructive feedback to management on interviewing techniques and effective labor relations. 4. Set up all necessary personnel files and maintains related records. 5. Process all salary and pay adjustments. Ensure that all necessary documents are received; information is entered into computer database, and forwarded to payroll. 6. Apply fundamental business and human resource concepts to establish and maintain effective work relationships with managers, the corporation, and the community; and maintain professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. Handle information in a confidential manner. AAA Tutorial Service Miami, FL 2004 -2007 Human Resources Officer 1. Advised job applicants on Employment requirements and on terms and conditions of employment. 2. Reviewed candidate inventories and contacted potential applicants to arrange interviews and arrange transfers, redeployment and placement of personnel. 3. Recruited graduates of colleges, universities and other educational institutions. 4. Advised managers and employees on staffing policies and procedures. 5. Notified applicants of results of selection process and prepare job offers. EDUCATION AND ONGOING PROFESSIONAL EXPERIENCE Masters in Business Administration /J.D (2008 - current) B.A in Electrical Engineering (2007) fib? 3. List of Firms that Chi -Ada have contractual relationship. Chi -Ada Corporation if not affiliated to other company 4. There is no relationship between Chi -Ada Corp. and any commissioner 5. Three Contracts Current Contracts within Five (10) Years' Experience in Janitorial Services I.A. Broward County Contracts In Broward County, Chi -Ada completed a vast amount of contracts of more scale to the scope of services requested. From 2003- 2009.completed the facilities list below. Also in Broward County Government, Chi -Ada is currently completing another 2 years of contract with 3 years optional renewal, at several of these locations open 24 hours a day. Our contact person for this contract is Mr. Paul Curry. Mr. Paul Curry is the Broward County Contract Administrator. He can be at reached at (954) 357 -6486. North Regional Courthouse 65,532 1600 hillsboro Blvd Deerfield Beach Fl Water & Waste Water service 33,354 Dist 4.240 N. power Line Rd Pampano Beach FL Water & waste water 4,140 Dist 1; 3701 N. St Rd 7 Lauderdale Lakes, FL 33319 Water & waste water Services 6,140 Dist 2 1390 ME 50t" Street. Pampano Beach FL33064 Water & waste water 800 4980 S.W 40 Ave Buildingl Ft Lauderdale Fl West Regional Courthouse 65000 100 N. Pine Island road Plantation, FL 33324 West Regional Mass Transit 140 100 N. Pine Island road Plantation, FL 33324 West Government Center Annex 167,308 One N. University Drive 10 Plantation, FL 33324 Emergency Operations Center 42,000 8601 Broward BLVD Plantation, FL 33324 Mass Transit; Admin. Bldg 17,263 3201 Copans Rd Pompano Beach Fl Mass Transit; Maintenance 5,430 building 2 3201 Copans Rd Pompano Beach, FL 33069 Mass Transit; Operation bldg 3 10,326 3201 Copans Rd F133069 Pompano Beach, FL 33069 Mass Transit; bldg 6 14,590 1580 N.W 3rd Ave. Pompano Beach, FL 33060 Mass Transit Revenswood Adm. 6,400 5440 Revenswood Rd Ft Lauderdale, FL Mass Transit ;revenswood Adm 2,500 5440 Revenswood Rd Ft Lauderdale, FL Medical examiner 17,000 5301 S.W 31 Ave Ft Lauderdale, FL 333129 B.S.O Station 45 24,00 2601 W. Broward Blvd. FT Lauderdale FL 33311 B.S.O Fleet services 1,600 2601 W. Broward Blvd. FT Lauderdale FL 33311 B.S.O Defense tactic building 8,000 2601 W. Broward Blvd. FT Lauderdale FL 33311 South Regional Courthouse 65,000 3500 Hollywood Blvd Hollywood FI 33126 Office of Environmental SVC. 8000 Water Plant Dist. IA 3701 N. State RD. 7 Lauderdale Lakes, FL 33319 BIC Landfill 30000 3718 W. Oakland park BLVD. Ft. Lauderdale, FL 33311 Alcohol & Drug Abuse Bare 27000 5 5 5 7 E F7 O7 3 5 5 5 5 5 5 I 17 Central 1011 SW 2nd Court Ft. Lauderdale, FL 33301 3 LV Vll4• AtV V11Vl Li Ll U;., AVUJV LVVII VI Water & Waste water 2555 Copan Rd. Pompano Beach FL, 33069 Mass Transit 2269 Copan Rd. Pompano Beach FL, 33069 Power line 2780 N. Power line Road Pompano Beach, FL 33069 Public Safety Building 2700 W. Broward BLVD. Ft. Lauderdale FL, 33301 13670.28 J 1100 5 5700 5 850 5 250,000 7 Total 757473 Beach Contract /Construction Manager. He can be at reached at (786) 367 -7072. Miami Beach Police Station 1100 Washington Ave. Miami Beach, FL 33139 12th Street Garage 170000 7 84000 35000 7 18972 B. City Of Miami Beach 2. In the City of Miami Beach we are currently servicing a contract for the Miami Beach Police Station, 12 & 13 street garages, which are open 24 hours a day, and an auditorium all worth a total sum of $127,944 per year. We are currently finishing our final year of this contract. The contact person is Mr. Bruce Lamberto. Mr. Lamberto is Miami In 12 St. Drexel Ave. Miami Beach, FL 33139 13th Street Garage 13 St. Collins Ave. Miami Beach, FL 33139 11 St. Auditorium 1101 Ocean Drive Miami Beach, FL 33139 Total 40000 7 18972 6000 1 6000 251000 $127,944 3 C. City of Miami Lakes In the City of Miami Lakes we are currently servicing a contract for the Miami Lakes City Hall, two (2) Community Centers, and a Conference Room worth a sum of $69,736 per year.. We are currently finishing our first year of this contract. The contact person is Mr. Osdel F. Larrea. Mr. Larrea is Miami Lakes Public Works and Code Compliance Director. He can be at reached at (305) 364 -6100. Town Hall (Building & Zoning) 2160 5 6048 15700 NW 67th Ave Miami Lakes, FL 33014 Town Hall (Compliance & Police) 5400 5 12084 15700 NW 67th Ave Miami Lakes, FL 33014 Town Hall (Administration) 5565 5 12084 15700 NW 67th Ave Miami Lakes, FL 33014 Park #74 (Community Center) 5500 3 12084 6101 Miami Lakes Drive -East Miami Lakes, FL 33014 Park #54 (Community Center) 680 3 6084 15151 NW 82 Ave Miami Lakes, FL 33014 Conference Room (Discontinued 700 5 per month 8400 Service) 6805 Miami Lakes Drive Miami Lakes, FL 33014 Total 20005 $69,736 19 Chi -Ada believes that it is important to review and consider its previous contracts 4.1) Florida International University- 7/02 -06/04 Address: Florida International University, University Park Campus, Miami, FL 33174 Management & Advanced Research Center (MARC) Building Health & Life Sciences I Building Paul L. Cejas School of Architecture Building Total Square Footage: 400,000 Hours of Operation: Year round except national holidays Total # of Employees: 12 Total # of Workers (excluding Chi -Ada): over 300 Visitors per year in all facilities: over 6,400,000 Total Dollar Annual Amount: $318,000 Contact Person: Joost Nununga ASSISTANT DIRECTOR UNIVERSITY CUSTODIAL SERVICES F.I.0 University Park Campus (305) 348 -4634 — Office (305) 348 -4622 — fax Joost.Nuninea@fiu.edu Contract worked on as Sub contractor 1) Great Western Bank (now Washington Mutual) - 6/02 -3/04 Headquarters: 100 North Phillips Avenue Sioux Falls, SD 57104 Contract award to ABM 43 locations throughout Miami -Dade Square footage per location: 7000 Flours of Service: 9:00 -4:00 M -Th, 9:00 -6:00 F Total # of Employees: 44 Total # of Workers (excluding Chi -Ada): 1290 Total Dollar Annual Amount: $301,000 Contact Person: Sean Foreman 0481 References 2. Name of Firm, County or Agency: Broward County Contact: Paul Curry Title: Contract Administrator Telephone: (954) 357 -6486 Address: Broward County facilities Administrator 115 S. Andrews Ave. Ft. Lauderdale 3. Name of Firm, County or Agency: City of Miami Beach Contact: Bruce Lamberto Title: Contract Manager Telephone: (305) 673 -7807 Address: 1245 Michigan Ave. Miami Beach, FL 33139 4. Name of Firm, County or Agency: Florida International University Contact: Joost Nuninga Title: Custodial Superintendent Telephone: (305) 348 -4634 Address: University Park Campus Miami, FL 33174 5. Name of Firm, County or Agency: City Of Oakland Park Contact: Chuck Hall Title: Public Works Administrator Telephone: (954) 561 -6280 Address: 3650 ME 12t" Ave. Oakland Park, FL 33334 21 Quality Control & Training Program Quality Control Program Our focus on quality control is centered on our employee's performance to a project, therefore; we match quality of service and productivity to efforts made to provide it. Consequently, comprehensive quality control involves all project participants effort put together to ensure that contract specifications are satisfied. We achieve this by emphasizing technical and safety training. Chi -Ada utilizes a quality control program that covers all the services stated in the scope of services. Our quality control program also helps us determine if our employee's are following proper working procedure. Listed below is how our quality program is conducted. Methods of Identifying Problems We make comprehensive effort on every contract we undertake by teaching the custodians how to review all tasks before proceeding on the next assignment. Supervisors provide additional levels of formal inspections. Through reports and observations all data will be analyzed: • To establish trends • To determine corrective actions • To access effectiveness of corrective action when implemented With our comprehensive surveys and analyses, we will maintain project performance at acceptable levels Early Detections We use a total quality control effort to ensure that our QCP is functioning properly. We combine this with our inspection system and accompanying inspection schedule to detect quality control problems before they amount to a deficiency or discrepancy. Because we closely supervise custodians and the service they provide, problems are discovered early in quality assurance. History has proven that inspections by double checking of services completed are more effective than monitoring and other surveillance because minor problems will be illusive in the eye of a camera. Routine check -ups of assignments such as our continuous inspections have significantly reduced the potentiality of future problems and the need for timely corrective actions. Correction and Preventing of Quality Control Problems Chi -Ada Corporation double check strategy is used to address quality control problems. First, corrective action is taken too immediately eliminate the problem. After correction, the work is re- inspected to verify if the quality Contract standards are met. If the problem occurs again, then the problem is reported to the person responsible for that area or task. 22 Second, immediately after correction, the Shift Supervisor will prepare a Quality Control Inspection Report (Appendix H). The report states the work requirement, location, and grades it on a scale of 1 -5. The Shift Supervisor decides and initiates the appropriate corrective action and determines to focus on how to correct the problem on a procedural and systematic level. The supervisor will also meet with the person responsible for the problem. The meeting will reinforce the training the employee learned from previous lessons. Inspections Schedule We develop daily, weekly, and monthly schedules of all inspection activities. The planned daily inspection will be directed to high traffic areas and it may include random inspections of high frequency and continuous task and 100% inspection for periodic services. The schedules will show the data for each inspection and identifies the inspector. For this contract, Chi -Ada Corporation will perform essentially 100% inspection of all services rendered. The Shift Manager and Supervisors will perform random, regular, and periodic visual inspection of the facility. Each Shift Supervisor will perform an inspection before leaving their shift, using a checklist to note problems and areas that will be corrected. The checklist will be signed and dated by the inspector, and the time inspection was completed. To ensure that all activities, functions, and processes are covered. Inspections will be conducted using the same checklist to identify problem areas requiring correction. Chi -Ada Spot Inspections Chi -Ada Spot Inspections is the most important method to ensure continually high quality standard inspections. It is singularly the most important method for ensuring current and on the spot including future performance. This method involves a three step inspection; random inspection, total inspection, and continuous inspection. All inspections findings will be documented so that the following actions are taken immediately: Applicable employees are informed when their level of work performance has diminished below previous levels A corrective action request is initiated, to be corrected by the end of the same shift, related to any task that has been rated less than "satisfactory" A Quality Control Deficiency Report is initiated to improve any task where the performance level has diminished below previous levels. Inspections are an ongoing practice Chi -Ada's coinstantaneous inspections provide additional insurance for attainment of our quality control objective. Shift Managers and Supervisors perform these inspections. The inspections are predominately "walk through." The "walk through" is performed with varying frequencies. However, they are always performed after a certain task is completed, e.g. window cleaning, floor maintenance, or after a predefined task of an area is covered, and at the end of each shift. One of the things that the "walk 23 through" enables Managers and Supervisors to do is check for any possible problem. If found, the problem will be immediately corrected. Also, custodians are trained to perform visual inspections of the work they just completed before moving on to their next task. At Chi -Ada we create a locale file of inspections Our General Manager will maintain a local file of inspections at the corporate office. The file will provide evidence that the scheduled quality control inspections are being performed. The file will contain, but not limited to: • A copy of our quality control plan • A copy of all completed quality control checklist • A copy of all quality control reports • A copy of all corrective action taken This file will be systematically analyzed and used for the prevention, detection, and correction of problems. The General Manager will establish requirements for record control and retention. The Shift Manager will make quality control records available for review or inspections any time during this contract. Our company recognizes the importance of quality control and assurance therefore; reporting and record keeping is highly maintained. • Neatly • Legible • Completed properly • Filed properly Response to Client request and Complaints Chi -Ada Corporation developed a Quality Assurance Program through the use of questions and Client Response Program. The program focuses on prompt responses to facility staff and complaints. Once responses are established, we follow up to see a standard at the facility and our employee's will be coached at an informational meeting. This will also be followed by periodic briefings and quarterly updates to outline format, and the content of a complaint. Each complaint is investigated and corrective actions are taken as necessary. This is a valuable way to prevent subsequent errors to effectively demonstrate our commitment to total client satisfaction. Employment Practices If awarded this contract, Chi -Ada will abide by all requirements of the Miami -Dade County's Living Wage under County Code section 2 -8.9. We agree to pay the Living Wage rate to all employees performing services under the company and will increase to the rate that has been proposed effective October 1, 2008. Scheduling 24 Reports Policies Chi -Ada will provide a daily time card. The time card is used to identify the individual working by name, the time started, and the time all task are completed. In additional to the time card, there will be a logbook. The logbook will have a schedule of tasks assigned for the each shift, location, and the supervisor for that shift. Each schedule will be available a week and a half in advance to the workers and the Contract Administrator. The schedule will serve as a way to reduce confusion on who is working and when and where they are assigned to for that specific shift. Chi -Ada will have a work performance logbook at MIA. The purpose of keeping a logbook is to have a daily roster /sign in sheet for each individual building or location throughout the airport and adjacent buildings. Included in the logbook will be the services to be performed at the respective location and when the service is scheduled for. A copy of the Quality Control Inspection sheet and a Service Request Form will be accompanied in the logbook. The Service Request Form is for janitors that need to perform extra services that are needed in specific areas. Last on the logbook is a Deficiency Report (Appendix I). The Deficiency Report is used when our staff is performing inadequately. A report will be given to the individual for the services that he or she fails to provide. After two (2) deficiency reports have been issued then the worker will be removed of all duties and return all ids and keys issued. Chi -Ada will provide a list of rules and regulations throughout all locations if awarded the contract. Chi -Ada will also have an instruction manual for all equipment provided. We ensure that all tools and equipment and supplies used by our employee's will be used in accordance with the manufacturer's instructions. Also Chi -Ada has a no drug policy. Any employee caught using, transporting, or selling any substance will be released and all legal actions will be taking to the fullest extent. Chi -Ada Corporation provides both managerial and custodians with training programs recognized by the Building Service Contractors Association International (BSCAI). These Programs are specifically designed to meet the needs of our industry and keep our personnel educated and informed on all aspects of the contracts cleaning business. Chi -Ada has a dedicated training program which it calls "CHI -ADA ACADEMY ". This training program is in a classroom setting with a complete technical and training library, video training, and hands -on training mock -up of a typical worksite. This training allows managers, supervisors, and custodians to be fully capable of all responsibilities that they are responsible for. 25 GENERAL ORIENTATION All Chi -Ada Corporation employees are required to attend a general orientation and training process which will allow them to become confident and knowledge in their position, company processes, and overall expectations for all Chi -Ada employees. All employees attend an orientation and preparation process for their new assignment. All managers and supervisors are trained by our Human Resource Manager. The Operations Manager stays on site until all managers are thoroughly trained and can function independently. All supervisors and /or lead personnel must have developed hands -on experience in the areas assigned. This approach has been very successful for Chi -Ada Corporation since the start of the company. Classroom training will be provided by a qualified Training /QA director, offered on -site. This trainer will be supported by a Safety /Training Director and other Chi -Ada Staff. Employee management for managers and supervisors is accomplished through the use of the American Management Association, Inc. magazine and Dumac Training Videos. 26 In addition to on -site training by Chi -Ada, occasional speakers, product demonstrations and seminars will be sponsored by Chi -Ada Corporation for all department staff. These sessions will be made available to other account personnel, where appropriate. ORIENTATION SCHEDULE ONGOING TRAINING '. MANAGEMENT TRAINING • Company Policy • On -site Training • Coaching & Management • Job Instruction ' • Skills Workshop Training • Classroom Training I • Product Seminars • Customer Communication • Visual Aids and Training • Environmental Seminars Skills • Advancement Seminars • Continuing Education i Chi -Ada has developed a Housekeeping Reference and Training Manuel. All phases of custodial care have been thoroughly covered. This manual is given to each Manager for reference with technical and training programs. A good training program will reduce employee turnover. A trained employee is happier and more confident in their work. This is the goal behind our training program. Such topics discussed in the Orientation program are listed below but are not limited to: • Housekeeping Daily Operation/Cleaning Procedures • Housekeeping Record Keeping Systems • Organizational and Staffing Plans • Accountability Management System 27 • Key Management Controls System • Quality Control System • Into /Interdepartmental Communications Systems New Employee Orientation and Training DAY 1: The new employee receives a complete orientation of the facility including rules, regulations, benefits, inspection process, uniform, and adequate requirements, scheduled work hours and duties expected. Employee works with a lead beginning the second day through the fifth day to learn the methods, work requirements and job description. DAY 2: Employee is assigned to area with inspection conducted on a daily basis with the lead. Further training accomplished as needed. DAY 3: Employee continues learning the assigned area with daily inspection by the Team Leader /Assistant Coordinator teaching new methods as specified by area. DAY 4: Employee received full inspection by Coordinator and Assistant Coordinator in each category of cleaning assigned including equipment, janitorial closet and chemical uses. Corrections and suggestions reviewed that day. DAY 45: Employees received full review to determine needs as to retention, training, reassignment or other alternatives. Factor input from Coordinator Assistant Coordinator. Lead and other as required. DAY 90: Employees are taken off probation and assigned to designated area, shift and Team Leader, if not previously done. ANNUALLY: Sit down and review with Coordinator to review employee's performance rating and discussion of future development of the employee. Training Program Breakdown 0 to 45 Days: Direct labor and supervisor training in core areas (General Information, Safety, Disaster, Policing, Restroom Cleaning, Periodic Cleaning) M Employee evaluation at end of this period Supervisor in- service training will be scheduled monthly, with Ancillary Building Assistant - topic such as customer service, public Areas such as Offices. employee motivation, disciplinary Handling large tasks. techniques, financial accountabilities, Employee evaluation at end of and interaction will be covered. this period Annual refresher training will , be scheduled. Past 90 Direct cover as 45 to 90 Days: Day Training: labor in- service tra identified topics a safety, disaster, li techniques, and customer service, will be covered on a monthly basis. such in workplace 29 HAZARD COMMUNICATION PROGRAM ( OSHA I. Introduction The Hazard Communication Standard (HCS), established by the Occupational Safety and Health Administration (OSHA), requires that the hazards of all chemicals, produced or improved be evaluated and information concerning their hazards, if any, be transmitted to employees who may be exposed to those chemical under normal operating conditions or in foreseeable emergencies. This Hazard Communication Program Policy Statement has been prepared to assist Chi -Ada Corporation in complying with the Hazard Communication Standard. The Hazard Communication Program will provide employees, with the means to understand the nature of any chemical hazard to which they may be exposed to during the course of their employment so that they will better protect themselves. The purpose of the Program is to improve employee protection from chemical hazard and, thereby reduce illness and injury caused by exposure to chemicals The Program includes identifying and listing all hazardous chemicals present in the workplace, labeling all containers of hazardous chemicals in the workplace, obtaining and maintaining Material Safety Data Sheets, providing information about hazardous chemicals in the workplace and training employees regarding hazards of chemicals present in the workplace and the use of appropriate protective measures. Any additional requirements under the laws of the State of Florida are incorporated into the Chi -Ada Hazard Communication Program. II. Responsibility The Hazard Communication Coordinator is responsible for the coordination and implementation of Chi -Ada Communication Program. These responsibilities include, but are not limited to: training, handling, safety, emergency procedures, site location of MSDS, emergency telephone numbers, competent supervisory personnel with knowledge of all chemicals on site. III. Identification and Listing of Hazardous Chemicals The Hazardous Communication Coordinator maintains a list of hazardous chemicals known present in the workplace. All hazardous chemicals are indentified on this list in the same manner as those chemicals are identified on the appropriate Material Safety Data Sheets. IV. Material Safety Data Sheet (MSDS) The Hazard Communications Coordinator maintains the Material Safety Data Sheets and trains employees on how to read it for each product containing hazardous chemicals known to be present in the workplace. Each Material Safety Data Sheet is in English and contains the following minimal information: 1. The name, address and telephone number of the chemical's manufacture, importer or 30 distributor. 2. Hazardous ingredient /identifying the chemical. 3. Physical /chemical characteristics. 4. Fire and explosion hazard data. 5. Health hazard data. 6. Reactivity data 7. Precautions for safe handling and use. 8. Control measures. Material Safety Data Sheet is maintained in such a manner as to be readily accessible during the work shift to employees when they are in their work area. Material Safety Data Sheet also is made available for inspection, upon request, to the employee's designated representatives. V. Labels and Other Warnings The Hazard Communication Coordinator trains employees to make sure that all necessary and appropriate measures to ensure that all hazardous chemicals present in the work area are labeled, tagged or marked as required under the applicable regulations. Labels and other warning include the identity of the product contained therein and appropriate hazard warning(s). Labels and other warnings are legible, in English, and prominently displayed on the container or readily available in the workplace throughout the work shift. Labels and other warnings may be printed in languages other than English in appropriate circumstances. Employees are trained not to remove or deface existing labels or other warning on less the container is immediately thereafter marked with the required label or other warning. VI. Information The Hazard Communication Coordinator makes all necessary and appropriate measures to ensure that all employees are informed of hazardous chemicals in their work area at the time of the initial assignment to that work area. Whenever a new hazard is introduced into the work area, or significant changes occur in the data provided, additional training will be conducted. All employees are trained to be informed of the requirements of the HAS, operations of their work area where hazardous chemicals are known to be present, and the location and availability of the Company Hazard Communication Program. 31 VII. Training Program The Hazard Communication Coordinator makes all necessary and appropriate measures to ensure that all employees are trained in the proper use of hazardous chemicals in their work area at the time of their initial assignment in the work area and, thereafter, whenever a new hazard is introduced in their work area. Employee training includes: A summary of the Hazard Communication Standard and the Company Hazard Communication Program. 2. Hazardous chemical properties, including visual appearance, odor, and methods that can be used to detect the presence of release of hazardous chemicals. Physical and health hazards associated with potential exposure to workplace chemicals 4 Procedures to protect against hazard, including personal protective equipment, work Practice, and emergency procedures. 5. Hazardous chemicals spill and leak procedures. 6. Location of Material Safety Data Sheets, how to understand their content and how employees may obtain and use appropriate hazard information. 7. How to read and understand product labels. The hazard Communication Coordinator monitors and maintains a record of each employee training and advices the company on training needs. SAFETY ASSURANCE The safety and health of our employees at Chi -Ada Corporation and clients is of primary importance. It is our policy to provide a safe and healthy working environment for our employees, and to strictly enforce all safety rules to guarantee the safest work environment possible. It is the company's policy to abide by and comply with accident prevention regulations set forth by the Federal, State, and Local governments. To accomplish this, continued emphasis will be placed on Accident Prevention, Employee Health Protection and General Loss Control, albeit governmental rules regulations, restrictions or standards in effect now or in the future take precedence over our published guidelines To this end, Chi -Ada provides the following Safety Program to all employees: • Personal Protective Equipment appropriate to each employee's job assignment. Additional specialty safety equipment would be provided by the client as indicated. • Safety Manual which includes compliance with Hazardous Communication, and Blood -Borne Pathogens Standards. W • Safety Meetings with employees are conducted on a regular basis. • Supervisors perform monthly account safety checks. Chi -Ada company policy mandates that all Supervisors, Managers, Department Heads and other employees at all levels of our workforce make Job Safety a matter equal in importance to all of our operations. These responsibilities can be met only by continuously working together to promote safe work practices, safe equipment, safe chemicals and an overall safe work site for employees and clients. There is nothing in the manual that would take precedence over what an employee might determines at the time of an emergency to be the best course of action in a particular circumstance when it comes to saving a life, preventing further injury or safeguarding the public safety. The following guidelines are established to assist employees in the areas of Accident Prevention. Employee's that help prevent accidents benefits not only them but their fellow employees. It is up to each employee to assume full cooperation in these measures for their Safety and Protection BLOOD -BORNE PATHOGEN SAFETY PROGRAM Chi -Ada's Blood -borne Pathogen Program provides a method to safe guard our employees from being occasionally exposed to blood and other potentially infectious materials, during first aid and emergency situations. It is also Chi -Ada's intent to comply with federal OSHA requirements listed in 29 CFR 1910.1030. Scope The training programs train's employees to indentify who in an emergency situation have the potential for being exposed to blood and other potentially infectious materials when responding solely to injuries resulting from workplace incidents. Information and Training All employees are put through a comprehensive training program provided with as much information as possible on the issue. New employees or employees changing jobs or job functions requiring training in blood pathogens will receive this training at the time of their new job assignment. After initial training, employees will be retrained annually to keep their knowledge current. Training topics 33 Training will be provided to Chi -Ada employees at the time of hire and annually thereafter. Training will include, but not limited to the following: • Employees are provided access to a copy of the OSHA Blood -borne Pathogen Standard, 20 CFR 1910.1030, and a written copy of the company's safety program. • Employees receive general information regarding Blood -borne Pathogen diseases with emphasis on epidemiology, systems, and modes of transmission of Hepatitis B, HIV, and other diseases. • Employees review the use and limitations of methods that will reduce or prevent exposure. These methods are engineering tools, work practice control, and personal protective equipment. • Employees learn different types and proper use, location, removal, and handling of contaminated personal protective equipment. • Employees are provided information on the vaccines, including its; efficiency, safety, mode of administration, and benefits of vaccination. Practices Maintaining your facility in a clean and sanitary condition is an important part of our Blood -borne Pathogen Training Program. Chi -Ada cleaning staff employs the following practices: Any surface or equipment contaminated with blood or other body fluids will be cleaned as soon as possible. • Employees will use paper towels to remove the visible materials and the decontaminated area using freshly prepared water and bleach solution or an appropriate disinfectant registered with the Environmental Protection Agency (EPA). • Cleaning products such as paper towels and gloves will be placed in plastic bags removed by a hazardous waste disposal company. Personal Protective Equipment Personal Protective equipment is Chi -Ada employees' "last line of defense" against Blood -borne Pathogens. Chi -Ada provides, at no cost to its employees, the personal protective equipment need to protect them against exposure. This equipment includes, but is not limited to those listed below: • Gloves • Safety Glasses • Face shields Chi -Ada is responsible for ensuring that all locations throughout this contract have appropriate personal protective equipment available to employees. Employees' personal protective equipment is chosen based on the anticipated exposure to blood or other potentially infectious materials 34 To insure that personal protective equipment are not contaminated and are in the appropriate conditions to protect employees from potential exposure, Chi -Ada adheres to the following practices: • All personal protective equipment are inspected periodically and repaired or replaced as needed to maintain its effectiveness. • Reusable personal protective equipment are cleaned, laundered and decontaminated as needed. To insure equipment is used as effectively as possible, Chi -Ada employees adhere to the following training when using their personal protective equipment. All potentially contaminated personal protective equipment is removed prior to leaving a work area. Disposable gloves are replaced as soon as they are found to have any contamination or if they are torn, punctured, or otherwise lose their ability to function as an exposure barrier. Reusable utility gloves are not used. • Protective clothing, such as coats, are worn whenever potential Any items that are to be disposed of must be clearly marked "trash ". Chi -Ada janitorial staffs are trained not to remove any items unless they are marked "trash ". "Trash" stickers can be used to label those items. Chi -Ada Corporation is a valuable partner in helping your recycling program work efficiently. Planning your recycling program — A simply designed and convenient recycle program is likely to make Chi - Ada employee's work more effectively. Chi -Ada offers many recycling programs options, all which can be customized to suit your facility's specific needs. Chi -Ada's Recycle Programs are designed to minimize our customer's trash bill, reduce the waste stream to the local landfill, and the cost - effective managed program. Chi - Ada clients can add value to their bottom line. Chi -Ada Recycling Training Program is broken down to employees into how to identify what need s to be recycled, which containers the respective items go into, and how to dispose of such items. Aspects of Chi -Ada effective Recycling Training Program include: • Clearly communicate recycle requirements to staff • How to utilize uniform or color -coded recycling bins • Labels on bins • Understanding the floor plan maps indicating central recycling areas and location of bins • Collecting and disposing of hazardous materials 35 Chi -Ada Corporation works with a recycle consultant on many of its project. Chi -Ad's goal is to improve the productivity of the custodians performing the recycling duties at your facility. CUSTOMER SERVICE TRAINING Chi -Ada understands the importance of having a staff that is customer service friendly, so that that is why we employ a Customer Service Training Program geared to help support our staff that is exposed to public contact. Below is a list of topics conducted in our Customer Service Training Program for Managers, Supervisors, and our Custodians. Custodians • How to respond quickly and cheerfully to all customers • How to reprioritize work when customer needs arise • Recognizing all customer needs and responding with respect • Using a cheerful and enthusiastic tone of voice • How to use problem - solving skills to resolve issues before they escalate Managers & Supervisors • How to casually visit with staff seeking input • flow to demonstrate flexibility and interest in personal situations of employees • How to provide timely feedback • How to listen and respond to feedback from staff with respect • Implement employee suggestions that will improve services Professional Experience M m m fN F[fjj MOM, 01INf Pi Appendix D i" MIN t. HUI ;Fs fly 21SX1119"OR 6 favalplym I A H nnoel k? fl M 41 y Rog Is NIP gq Js S1 1 Nq to 1 5 T out 3 5t k ARIA t all "I In Ey a 'm g it's 1� % du t. I S 2 iY top A A A ft i? -1 r F, jwqguy wyg''j 160dIA M 11 611 Top 9 Hs fi r is lot; ILIL -4 CIS Mo K am m 3 5r,p F vR"V, I Alf, I PHAI yq All 5111porl 9, Pat 3 h3 i v V 4140M 04 QUE 1 Q !a C coup - k gin 2 1 HIR of KRI 10 Mig in Np 4 1 11 A ii 6 1 ! =i 1 S " 4 1 , I IN HH� a i F. ii RONNIE!" 11HU H 11 P A " a 11 1 PAR WHO WIN- HIM? 1THR WHO 1 11 2 1 to RI Opt 1 "Rot MUSE; Is ff to it WE SHU y I rgd; ; 1 1 93 1 U WIS- 9S 'T. Ng 1 ng Sit 0 rM A ; 911. 39 Appendix E We LOCATION DATE NOTED DEFICIENCY DESCRIPTION EXPECTED EFFECT OF DEFICIENCY RECOMMENDED ACTION or ACTION TAKEN Name of employee: Signature of employee: Date of Report: 41