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AMERICAN FACILITY SERVICES~===:::S= 5FR\l~ Arne rica n Facility Services, Inc. 1325 Ulion Hllirdustrial Cburt ,SJiteAAlpharetta,G'l.30004 afire: 770.740.1613 Fac 770 .475 .7720 www.americanfacilityservices.com Sealed Proposal to Provide Janitorial Services City of South Miami, RFP #PW-2012-8-01 August 24, 2012 Original City of South Miami REQUEST FOR PROPOSAL RFP #PW-2012-8-01 Janitorial Services Proposal by American Facility Services, Inc Kevin McCann, President 770-740-1613 kmccann@amfacility.com Title Page Table of Contents Letter of Interest Table of Contents Section 1-Qualifications and Experience Plan of Approach Operations Manager Resume Area Project Manager Resume Disclosure Statement Current Contracts References . Additional Information Company Profile Management Transition Plan Personnel Staffing Corporate Organizational Structure Emergency and Office Contacts Executive Summary Section 2-RFP Attachments Attachment #1 Public Entity Crimes and Conflicts of Interest Affidavit Attachment # 2 Drug Free Workplace Attachment # 3 No Conflict of Interest/Non Collusion Affidavit Attachment # 4 Acknowledgement and Conformance with OSHA standards Section 3-Price Proposal Sheet Price Proposal Sheet 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770.475 .7720 www.americanfacilityservices.com August 20 , 2012 City of South Miami Office of the City Clerk South Miami City Hall 6130 Sunset Drive South Miami , FL 33143 RE: Letter of Interest for Janitorial Services, RFP #PW-2012-8-01 Dear Lad ies and Gentlemen: On behalf of American Facility Services , Inc ., please accept this proposal to provide janitorial services for the various city facilities for the City of South Miami. Our headquarters in Alpharetta , Georgia will provide administrative support. Our corporate and executive roles are identified on the enclosed Corporate Organizational Chart. The Account Manager will be Mr. Mark Thompson. Mr. Thompson supports our Florida contracts and would be available to you in person on a regular basis; please find his resume enclosed for your review . American Facility Services, Inc. is a SBA Certified Women owned and operated small business. It was established in May 1991 , in order to perform Janitorial Services for private organizations and government agencies . American Facility Services, Inc is a Sub-Chapter S Corporation registered in the state of Georgia and is based in Atlanta. As a Sub-Chapter S Corporation , the stockholders are personally responsible for all liabilities , taxes , and all profits are taxed as personal income . American Facility Services, Inc currently conducts business across the United States and employs over 350 employees , with annual sales base of $20 million. American Facility Services , Inc has established a relationship with National Surety Services , Inc ., which has approved the performance and payment bonding capabilities of American Facility Services , Inc to $6 Million . Operations and Management Philosophy "Total Involvement and Continuous Quality Improvement sums up American Facility Services philosophy . American Facility Services, Inc is a corporate entity organized to provide top-level service in an expedient, reliable , and cost-effective manner . The company treats its ' employees within the organization as individuals and as life-time employees . We seek to avoid turnover to maximize its ' capability to maintain peak performance on all projects , at all times. Our Vision To be recognized as the "BEST " in the industry by our customers , potential customers , and our competition. Our Mission • To provide the most cost effective service to our customers . • To provide a "win/win" solution in all situations. • To utilize our staff to their full potential. • To make the best decisions based on available information . Arne rica n Facility Services, Inc. 1325 Ulion Hllirdusrial Cburt.SJiteAPJpharetta ,G\30004 afire: 770.740.1613 Fac 770.475 .7720 www.americanfacilityservices.com Approach to Mission Success To achieve th is stated objective , American Facility Services ' management plan is based on five (5) basic componen ts: Partnering -AFS stresses the "partnering" concepts in all of its ' customer relationships . We have discovered that by using this concept, successful contract completion is inevitable. AFS is confident that through this type of cooperative effort, stated objectives will be met. Cost Effectiveness -Our cost-effectiveness translates into monetary savings for our clients. Quality Control-We believe in quality for every project. Every AFS worker is expected to put "due diligence " into every project, whether it is services for several buildings, or for a single office . AFS employees take pride in their work , and are committed to providing superior service . Our goal is to "get our clients out of the cleaning business ". Safety· American Facility Services strives to be "proactive " with accident prevention . It is the responsibility of each AFS Account Managers , Supervisors and Custodians to ensure safe procedures and co nditions . Key Staff Capabilities -AFS is confident of the capabilities of its ' employees. Our employees possess extensive experience in the janitorial and ground maintenance fields. The information contained in this Proposal or any part thereof, including its Exhibits, Schedules , and other docume nts and instruments delivered or to be delivered to the City , is true , accurate, and complete . This Proposal includes all information necessary to ensure that the statements therein do not in whole or in part mislead the City as to any material facts . At Amer ican Facility Services , Inc ., we view service contracts as partnerships with our customers . We have concentrated our efforts to provide Green Cleaning services , utilizing support from our primary supplier and manufacturers . Our project managers are now CIMS certified to ensure outstanding customer serv ice and quality control. We are totally committed to providing the City of Highland Village Facilities with the highest level of custodial service and customer support. We would greatly appreciate the opportunity to add your faci lity to our list of locations served. If you have any questions , please contact me at our office on (770) 740-1613. We look forward to hearing fro you. Kev in McCann Pres ident Arne rica n Facility Services, Inc. 1325l.hion HlllrdLSrial Cburt ,9JiteAAlpharetta,GA.30004 afire: 770.740 .1613 Fac 770.475 .7720 www.americanfacilityservices.com Section 1·Qualifications and Experience Plan of Approach Operations Manager Resume Area Project Manager Resume Disclosure Statement Current Contracts References Additional Information Company Profile Management Transition Plan Personnel Staffing Corporate Organizational Structure Emergency and Office Contacts Executive Summary 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770.475 .7720 www.americanfacilityservices.com SER\I~;:=S~:- ~ Plan of Approach Overall understanding of the RFP Requirements: Documentation of capabilities and experience with similar type of service: We have reviewed the entire solicitation and examined the requirements closely. The scope of work and requirements of our company are very much within our abilities to accomplish, we have the financial stability, equipment and supply inventory and the physical requirements to complete this project. American Facility Services, Inc. has extensive experience with City, County and State requirements and specifications . Please see our list of references. Logical approach to fulfilling the RFP requirements: Comprehensive List of project tasks with deadlines: The processes that we will put in place to manage this contract have been used by our company for many years, with improvements implemented as identified by parties involved. We utilize a Management Transition Plan, which helps to ensure all aspects of the contract requirements are being managed efficiently and effectively from the beginning of the contract term. American Facility Services, Inc. utilizes a detailed Schedule of Tasks and comprehensive Quality Control Plan to ensure all work is completed and on time. Clearly defined project responsibilities I accountability: Appropriate Management and staffing to the project team: The roles of the individuals assigned to support this contract are very clear and definite. All employees are held accountable for their individual responsibilities. We work as a team to support each other to ensure the best possible service that is available to our customers. Included in our proposal are formal job descriptions that define the roles that will be utilized to support this contract. AFS will assign a Bernardo Largaespada as Area Project Manager to the project. Mr. Largaespada will be on call 24/7, and will carry a smart phone in order to receive calls and e-mails, please review his resume for his qualifications and experience. He will be responsible for the day to day management of all personnel. He will also be responsible for maintaining the supplies and equipment, ensuring chemicals are properly stocked and mixed and ensure equipment is in proper working order. Mr. Largaespada will coordinate responsibilities and communicate with the city representative and will conduct weekly documented walkthroughs to inspect the work. American Facility Servioes.lnc. 1~ lh01 Hllirdlsnai Cblll .9JrteA .AJpt"9etla.GA.~ Olm 1'0. 7lO 1313 ri'.Ix :ro 4"5 H'2) www.amerlcanfadlilyservioes.c:om Because Mr. Largaespada is our Area Manager and is also responsible for other municipalities and projects, a Project Supervisor will be hired who will monitor the efforts of the crew throughout the shift and provide assistance where needed. The Project Supervisor main task is to check the work and bring deficiencies to the crews' attention for immediate corrective action. The supervisors will give guidance, instruction , and training to the general cleaners, and oversee the completion of the work assignments in a quality and timely manner. Our criteria for supervisor are two or more years exper ience in the janitorial field and at least one year in a lead position. They must also be able to ensure that all contract specifications are followed and performed in a satisfactory manner. General Cleaners will perform all general facility and restroom cleaning functions using cleaning industry best methods during the process. Each cleaner will have specific responsibilities, (i.e. restrooms, dusting, trash pick-up) and will report to the shift supervisor to sign off on those completed duties. The shift supervisor will inspect the buildings for deficiencies before leaving each shift and then sign off all responsibility sheets before leaving facilities . Floor Crew will work as scheduled per facility to keep floors at the acceptable level. Project work will be scheduled on weekends when facilities have fewer occupants. The scope of work provided within this RFP are very well within the capabilities of AFS. Our management staff along with the administrative staff will provide the . support and management to ensure the satisfaction of the City of South Miami. Our Operations Manager will ensure that the daily , weekly, quarterly and periodic services outlined in the specifications are accomplished by submitting a detailed schedule for approval, and then monitoring and inspecting on a monthly basis , to include a checklist of accomplished tasks. This schedule and monthly checklists will be provided to the City of South Miami representative per the requirements of the RFP. AFS will employ from the local area employment pool , the required number of employees to properly staff this contract. AFS will advertise locally to employ individuals who have a minimum of two years janitorial experience, these individuals will then be trained by our managers; as well as our suppliers. New employees are welcomed to the company through our orientation program. We recognize that the first two weeks on the job create a powerful and lasting impression, and orientation training is designed to teach basic cleaning techniques and to show new workers the meaning of teamwork. We also give them a set of written rules and specific information on their job assignments. Following the orientation session , and within the first two weeks after we assume control of the contract, all American Facility Services. Inc. 1325 U la1 H lllr'duSnai Chll't .9J.t e A ,Ajpt'Cfet l a.Q.\~ Of (E 710 7"i) 1)1 3 it< fl'O .f5 n7.O www.americanfad/ityservices.rom employees will be given procedural and safety classes on all of the following subjects that apply to their assigned tasks: Training available to new hires and current employees. Environmental Responsibilities Introduction to Assignments Chemicals Tools and Equipment Restroom Cleaning Housekeeping Common mistakes Hard surface Floor care methods Employee Safety Shampooing Methods Green Cleaning Process Training -Basic Green Cleaning -Restroom Sanitation -Educational Facility Disinfection -BETCO's Green Cleaning products, Specific care and use Material Safety Sheets will be made available in both Spanish and English . American Facility Servioes.lnc. 1325 LhCYl HlllrOlsna Q)lrt ,S lIleA .Ajpraetla.G\~ Ofre 710. ro. 1>13 ~ NO of5. f72) www.americanfadlityservioes..oom SUMMARY Mark Thompson 4255 Wayfield Dr. Norcross , GA 30092 Home 770-447-6573 Marknorc8@aol.com ~ Over 20 successful years of Operations Management and Marketing experience in Commercial Office Services and Janitorial Industry. ~ Strong history of consistent and significant contributions to company goals for business retention, growth and profitability . ~ Outstanding customer relations skills that have enabled my continued advancements and promotions within the Industry . ~ 8 years of Military service , serving both as an enlisted NCO and Commissioned Officer. EXPERIENCE American Facility Services, Inc., Alpharetta, GA Marketing Director, Account Executive, Project Manager, 2007 -Current • Overall responsibility for sales, operations , customer services for assigned accounts . General Building Maintenance, Atlanta, GA General Manager, 2001 -2007 • Overall responsibility for sales , operations, customer services, subcontracting, employee recruitment and development of a $5 Million Dollar branch. • Rewrote ISO quality control program and procedures for Atlanta Branch and managed 65 properties under ISO guidelines . Received 3 ISO recertification 's during tenure . • Sold over 4 million square feet of Janitorial service contracts, while continually maintaining relationships with my current customer base that resulted in a 95% retention rate. OneSource Senior District Manager, 2000 -2001, Atlanta GA District Manager 1999-2000, Tampa FI. • Successfully integrated and merged Coastal States, Tower Cleaning Franchising with Tampa 's OneSource Branch. • Developed into OneSource 's most profitable Southeast region branch. • Restructured entire Atlanta Operation to bring profitability goals and loss of business percentages to targeted goals . Coastal States Industries, 1987-1999 Area Supervisor, Division Manager, Operations Manager • Managed 350 full and part-time Managers , Supervisors , floor and carpet technicians, cleaning 5 million square feet of Commercial office space in Greater Tampa area. • Developed, organized , and managed a Master Tower Franchise Company, integrating its operations with branch. • Helped start-up a satellite branch in Orlando , growing its operation into $3 Million dollar operation . U.S. Army, Ft. Huachuca, AZ Captain, 1982 -1987 • Graduated from U.S . Army's Intelligence Center and School , Instructed Field Grade Officers on Soviet Tactics, Intelligence Officer for Tank Battalion . EDUCATION Winona State University, Winona, MN B.S. Hospital Administration • Cadet Commander , ROTC • Co-Captain , Football Bernardo Largaespada 201 NE 28th Road Boca Raton , FL 33431 561 )289-1402 cell. 24/7 Email : bermatt@hotmail.com Area Manager Results-driven project and program management professional with first-rate skills in directing full cycles for complex, multi-site programs and initiatives. Proven ability to deliver substantial revenue, productivity, and quality improvements through well-managed, on-time projects. Particularly strong in staff development, including training coaching, and evaluation. Core competencies include: Cost Reduction & Avoidance 0 Operations Management 0 Staff Training & Development 0 Multi-Site Programs 0 Client Relations & Negotiations 0 Quality Assurance 0 Budget & Financial Management Performance Management 0 HR Functions/Issues PROFESSIONAL EXPERIENCE American Facility Services, Inc., Florida South Florida Area Manager, 2009 -Current Responsible for generating sales and business development in the Florida region . In charge of daily operat ions , customer service for assigned accounts and direct development and implementation of projects , working with cross-functional team at headquarters, our suppliers and employees. Present detailed project summaries to senior-level management and conducted post-implementation analyses to determine areas for project improvement. Responsible for day to day operations, weekly quality inspect ions and Monthly quality assurance reviews . Coverall, Boca Raton Franchise Owner, 2005-2008 Responsible for more than 22 accounts that range from small to large. I supervised and delegated 15 employees ; some of them have been with me since day one . As owner of the business my duties ranged from purchasing to customer service and anything that goes along with the business . Full service company that prov ided all the aspect a janitorial service. My expertise is carpet cleaning , floor stripping and refinish ing , floor burnishing , window cleaning , emergency cleaning and furniture and upholstery cleaning . ACCOMPLISHMENTS Helped group to achieve 30+ successful project launches , starting up several projects into production start up. Mod ified timeline for project planning period from 1 to 2 weeks in order to include Project Initiation Phase , freeing up time to meet with marketing team and gain better understanding of project's importance to business development. Helped developed comprehensive training program for all projects that led to overall improved team capabilities. Worked closely with training group and teamed with supplier in developing lesson plans for Green Clean training programs . American Facility Services, Inc. 1325 Union Hill Industrial Court, Suite A Alpharetta , GA 30004 Kevin McCann, President Disclosure Statement AFS, Inc. has no conflict between our interest and those of the City and/or its Board; and no facts or circumstances that might create the appearance of a conflict between our interest and those of the City, except as disclosed in writing, which are none. AFS is a certified Minority Female Business Enterprise, as certified by Fulton County, GA government. There is not now, nor in the past, been any investigation, inquiry, or litigation of our company in connection with our services as a consultant for project coordinator. AFS, nor any of our officers, or anyone acting on our behalf, has ever been convicted of any crime or offense arising directly or indirectly from the conduct of our business. None at our company, including our officers and all employees have ever been convicted of any crime or offense involving financial misconduct or fraud . AFS, nor any of our officers, or anyone acting on our behalf, has ever been indicted or otherwise charged in connection with any criminal matter arising directly or indirectly from the conduct of our business in the past or that is still pending. AFS, nor anyone exercising substantial policy discretion has been or is being indicted or otherwise charged in connection with any criminal matter involving financial misconduct or fraud. Arne rica n Facility Services, Inc. 1325 Lhion Hllindustrial Cburt ,SJ iteAlllpharetta,ffi30004 afi ce: 770.740.1613 Fac 770.475 .7720 www.americanfacilityservices.com CURRENT CONTRACTS: City of Marietta P.O. Box 609 205 Lawrence Street Marietta, GA 30060 Contact: Phone: Fax: Email: Tom Teslicka 770-794-5272 770-794-5645 tteslicka@mariettaga.gov AFS provides janitorial and custodial services for over 255,500 SF of facilities. This includes the Marietta City Hall, Courthouse, Administration Building, Recreation Centers and Police Departments and Jail. Began services in May of 2007 until present. Cost of contract is $264,000 per year. City of Peachtree City 151 Willowbend Road Peachtree City, GA 30269 Contact: Angela Egan 770-486-4181 aegan@peachtree-city.org Phone: Email: Provide custodial services for various facilities to include City Hall, Library, Public Works, Recreation Administration, Amphitheater, Gazebo and Restrooms. Started 3/10/2008 until present. Cost of contract is $57,000 per year. Pinellas County Health Department 205 Dr. M.L. King Street North St. Petersburg, FL 33701 Contact: Rick Wallace Phone: Fax: E-mail: 727 -820-4223 727 -820-4296 Richard_wallace@doh.state.fl.us American Facility Services, Inc provides janitorial and custodial services for 6 locations for a total of 237,000 Square feet. 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770.475 .7720 www.americanfacilityservices.com REFERENCES: City of Tamarac, Florida 7525 NW 88 th Ave Tamarac, FL 33321 Contact: Title: Phone: Fax: EMAIL: Troy Gies Budget and Contracts Manager 954-258-5160 954-597 -3710 troyg@tamarac.org Escambia County 100 East Blount Street Pensacola, FL 32501 Contact: David Wheeler Title: Phone: Fax: Email: Deputy Bureau Chief 850-595-3190 850-595-3192 dwwheele@co.escambia.fl.us Pinellas County Annex Building, 6th Floor, 400 South Fort Harrison Ave Clearwater, FL 33756 Contact: Elena Weeks Title: Phone: Fax: Email: Pinellas County Real Estate Management 727 -464-4546 727 -464-4951 eweeks@co.pinellas.fl.us 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770.475 .7720 www.americanfacilityservices.com Company Profile American Facility Services Company, Inc., 1325 Union Hill Industrial Court, Suite A, Alpharetta, GA 30004, is a SBA Certified Women Owned and operated small business. It was established in May 1991, in order to perform Janitorial Services for Private Organizations and Government Agencies, under the name of Atlanta Building Maintenance Company, Inc. In December of2007, we changed our company name to better reflect our nationwide presence in the industry. We maintain the organization and our processes as they were before. American Facility Services currently conducts business in the Southern United States and employs hundreds of employees, with annual sales base greater than $20,000,000. Current clients include: Fort Hood Army Base, Coca-Cola Fountain Division, Georgia Departments of Transportation, Georgia Department of Labor, Kennesaw State University, and Columbia Chemical, Pinellas and Escambia Counties in Florida. As well as many city governments like, the City of Marietta, GA; Peachtree City, GA; City of Tamarac, FL; City of Austin, TX. American Facility Services has established a relationship with National Surety Services, Inc., which has approved the performance and payment bonding capabilities of American Facility Services to $8 Million. American Facility Services can provide Custodial/Janitorial Service, power washing, window cleaning, landscaping, light maintenance, and, provide paper and plastic supplies. We also provide cleaning of window blinds and drapes as well as upholstery cleaning American Facility Services will provide immediate cost savings to our Clients, by providing supplies that are purchased at the manufacturer's level. The services provided by American Facility Services are crucial to a healthy and safe working environment for your employees. American Facility Services has built an excellent relationship with many national manufactures of superb cleaning products. Through these established relationships, we have quick access to the latest and most innovative brand name equipment, tools, and supplies. We never substitute private-label products. We use only top name brand chemicals and cleaning solutions that meet strict safety requirements and pass rigid quality control standards. All MSDS Sheets will be posted in the janitorial office for quick reference. We also use industrial grade; top of the line equipment that assures a quality job and a long life. We operate on a daily basis in many different environments -and with different, sometimes complex cleaning needs that demand quality products. No matter what the challenge, we can meet it with our technical abilities and quality service. Our competitors cannot measure up to our management staff and Employees, and when compared side by side with our nearest competitor, they fall far short of our achievements. 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770.475 .7720 www.americanfacilityservices.com American Facility Services sees itself as one large family. The majority of our staff are family members of one another or a friend of a friend. With our employee size of hundreds of people we expect some turnover. For the last two years our turn over rate has stayed around 150/0. In that 150/0 , an average of 2% or 30/0 of our previous employees return to work for American Facility Services. We currently have employees that have been with our company since we started in 1991. As stated in our Quality Control Plan, we would rather re-train our employees and let them know that we really don't fire people for minor job performance problems. Rather, we prefer to re-train them, as a first response to problems, and save all that has been invested in that worker, including his or her training, seniority, and their job security. American Facility Services has grown 20% per year for the last five years and we anticipate the same growth for the future by maintaining, monitoring and improving upon the quality of janitorial/custodial services that we provide to our clients. American Facility Services carries more insurance coverage than the industry standard due to the level of requirements requested from our current clients, i.e. Fort Hood Army Base, Fort Hood, Texas; Kennesaw State College, Kennesaw, Georgia; Hartsfield Jackson International Airport, Atlanta, Georgia; Sarasota Bradenton International Airport, Sarasota, Florida; Texas Facility Commission, Austin, Texas. American Faci lity Services is committed to controlling quality at every level of functional and administrative activity, across the project lines. Our Quality Control Plan for the referenced solicitation has been designed to promote and maintain superior contract performance. It combines traditional, inspection-oriented processes with progressive, education-and training- oriented protocols to form a Total Quality Management package that will meet or exceed all contract requirements. One of the main objects of our Quality Control Plan is to minimize Job Performance Omissions and Job Performance Errors in Cleaning Procedures, before they become problems to the Building Occupants. For this project, our primary objectives will be to ensure that on a regular and routine basis, all services are performed: (1) On schedule and to the complete satisfaction of our client (2) In a manner that continually improves the quality and timeliness of services. Further, all services are inspected by the Project Manager, on an unscheduled basis, and by the Supervisor, on a more intense level. American Facility Services will accept comments from any person in the Facility, via E-mail, Suggestion Box, Verbal (which is immediately written down by our employees) and any other avenue of communication available. 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770 .475 .7720 www.americanfacilityservices.com American Facility Services Shops for supplies in an effort ensure that we are receiving the best value for our dollar. We also hold short training meetings covering cleaning procedures and proper use of materials to reduce and minimize the waste of materials, cleaning and paper products. We are constantly alert for new cleaning methods and products as they appear on the market. With the Client's permission, we occasionally test new products, ideas and materials, to stay on the cutting edge of the industry. American Facility Services has made an effort to support all efforts in "Green " cleaning. We have full support of our primary vendors to obtain and utilize Green Certified products and equipment in conjunction with the newest methods to meet and exceed requirements for Leeds Certification. If obtaining Leeds Certification for your facility is a goal that your company has established , we are the best janitorial company to assist your efforts to achieve this goal. Affirmative Action Plan American Facility Services has put in place and maintains an Affirmative Action Plan for: • Females • Minorities • Disabled Veterans Equal Employment Opportunity Policy Statement This statement shall serve to confirm that American Facility Services provides equal opportunity for everyone regardless of age , sex, race, creed , national origin , religious pers uasion , marital status , political beliefs, or disability that does not prohibit performance of essential job functions. In addition , laws regarding veterans ' status are observed. This is reflected in all of American Facility Services ' practices regarding hiring, training, promotions, transfers, and rates of pay, layoff, and other forms of compensation. All matters relating to emplo y ment are based upon ability to perform the job as well as dependability and reliability once hired. 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740.1613 Fax : 770.475 .7720 www.americanfacilityservices.com Personnel Staffing Ability to Provide Competent Work Force The ability of American Facility Services, Inc. to muster and maintain a competent workforce in s ufficient numbers to meet the needs of our customers is beyond question. Immediate ly upon notitication of contract award , AFS would immediately fill all positions required. Our criteria for an experienced individual are two or more years in the janitorial field . All indi v iduals must by versatile and able to take direction and instructions ; Must be able to communicate, both in writing and orally, in the English language; Must be a U.S. Citizens or pos se s an Alien registration receipt card form 1051 and be legally able to work in the United States. E-verify confirmation of the documentation presented by an applicant is performed , as well as personal and previous employment reference checks. After all the above is verified to our satisfaction , AFS will require all new hires to undergo a background check including fingerprinting. Any additional checks required by our clients will be conducted with results available as required. Ability to Provide Back Up Personnel AFS intends to create a project specific file of local backup personnel. These additional resources will be maintained in our management office and will allow us to swiftly respond to personnel requirements. Qualifications of backup personnel will be at least equal to those requirements outlined above. All backup personnel will go through our intense hiring procedures . AFS intends to maintain a file of backup personnel for this project, which contains , at a minimum , two personnel for the contract. These two candidates will be designated as the "Primary" and Alternate". The personnel records in this file will be reviewed at least quarterly to verify qualificati o ns and availability of personnel. Updates to the backup personnel will be made on an as needed basis as determined during the quarterly reviews. Employee Turnover AFS sees itself as one large family. The majority of our staff is family members of one another or a friend of a friend. With our employee size of around 500 people, we expect turn over. For the last two years our turn over rate has stayed around 150/0. In that 15%, an average of 2% to 3% return to work for AFS. We currently have employee that have been with our company since we started in 1991. We feel the biggest reason American Facility Services, Inc. has had such success with its personnel is our fair and honest treatment of all employees. Compensation Plan American Facility Services, Inc. uses the pay scale equivalent to the job title / performance requirem e nt s in the local area. Minimum wage requirements are also met. Compensation is awarded by position and performance of the individual. Most cleaners and floor workers are paid by the hour. Our Management employees are salaried. All employees have opportunity to advance and are given feedback on positive efforts and in areas needing improvement. How ensure competent & motivated employees? Our hiring criteria and management style are how we ensure competent and motivated employees. We provide job specific and cleaning in general training at different levels. We provide quarterly company outings. We fund annual Holiday parties for entire staff. We always acknowledge and celebrate individual's Birthdays including luncheons and cakes. In the Atlanta office, we provide tickets to professional sports events and group outings to many events. American Facility Services, Inc. maintains a "family-like" atmosphere for our company. We treat all employees fairly and with respect. Pilferage of Items and Vandalism: American Facility Services, Inc. will emphasize to all personnel on this contract the importance of maintaining the highest level of integrity while in your facilities. This follows our Code of Conduct, which all employees are provided and must sign before starting employment. Supervisors and the Project Manager will be responsible to enforce this rule and ensure it is followed properly. AFS will be responsible for any items that are broken by our employees. Also, AFS has Fidelity Bond insurance coverage for employee theft, which is in place to cover all employees and contracts. All AFS employees are subject to have a complete background check completed prior to working for our company on any property. TRANSITION / Implementation MANAGEMENT PLAN Transition to a New Contractor Start up and transition to a new contractor can be a difficult undertaking, but American Facility Services has been successful in smooth transitions in many areas. The first step will include , but will not be limited to the following: • Receive Contract Award • • • • • • • • • • • Sign Contract Meet with Contracting Officer and Supporting Staff Proceed with staffing Submit to Contracting Officer a detailed list of Equipment, Chemicals and Paper Prod ucts to be used Order uniforms Finalize all personnel; verify all required documentation and checks have been completed Complete all required documentation Train Personnel Obtain Security Codes and Information from Contracting Officer Set up delivery of all supplies Final Training Your Customized System American Facility Services will provide an orientation session for all current and new service workers and supervisors to introduce them to our company and excite them about joining the American Facility Services team. Following this orientation session, and within the first two weeks after we assume control of the contract, all employees will be given cleaning procedure classes, safety training and hazardous waste training. The Project Manager will prepare the cleaning schedules for tasks outside the daily requirements. Log Forms and Inspection Forms will be reviewed with the Supervisors and cleaning crew and implemented for use. Corporate Organizational Structure SER\I~===;;;;;;"'- Headquarters Location: 1325 Union Hill Industrial Court Suite A Phone: 770-740-1613 Fax: 770-475-7720 Alpharetta, GA 30004 We bsite: www.americanfacilityservices.com Kevin McCann, President Cell 770-318-9787 email: Kmccann@amfacility.com & Rhonda McCann, Corp . Secretary, email: Rmccann@amfacility.com Harold Angel, Vice President Cell 770 -318 -9786 ema il: HanQel@amfacilitV.com Account Managers J Matthew Mullins Special Floor Work , Atlanta Airport Chip Newport Virginia & Georgia Accounts Mark Thompson Oscar Pavon Florida Accounts Alabama Accounts Georgia Accounts Georgia Accounts Account Executive-Account Executive - New Sales New Sales Operations Managers Ahmad Kahn Texas Accounts Austin, Texas Office Chris Davis Fort Hood Army Base Account Temple College Malcolm Hammonds Georgia , Carolinas and Virginia Accounts Jim Trifanoff Sarasota Bradenton Inti Airport Account [U Office I Support Staff Teresa Lantz Email: tlantz@amfacility.com Responsible for Human Resources , Payroll , and all Accounting functions. Donna Swafford Email: dswafford@amfacility.com Director of Purchasing Responsible for Equipment and Cleaning / Paper Inventory and deliveries of supplies , Cell Phones and Insurance. Virginia Staffanell Email: vstaffanell@amfacility.com Business Development Responsible for formal Proposals , Contracts , including Bonds and Insurance. ( Project Managers Atlanta Public Schools Malcolm Hammonds Eduardo Torres Chip Newport Matt Mullins Suffolk, VA Project Manager: Calvin Sanders Georgia County Schools Project Manager: Eduardo Torres Thomas County Schools Project Manager: Sydney Perry Anita Sweet Email: asweet@amfacility.com Office Manager Responsible for short proposals , and general administrative functions . Customer Support. Emergency and Office Contacts Kevin McCann -Owner Operations Team Leader Office : (770) 740-1613 X202 Harold Angel -Director of Operations Office: (770) 740-1613 X204 Cell : (770) 318-9786 Mark Thompson Office : (770) 740-1613 X209 Cell : (770) 318-4318 Ahmad Khan -Project Manager Cell : (512) 661-6120 Malcolm Hammonds -Account Manager Office : (770) 740-1613 Cell: (770) 318-9355 Oscar Pavon -Account Manager Office (770) 740-1613 X 205 Cell: (770) 318-9785 Matt Mullins -Account Manager Floor Technician Office: (770) 740-1613 X207 Cell: (770) 560-8976 Calvin Sanders -Project Manager Cell: (757) 513 -7597 Rhonda McCann -Owner Administrative Team Leader Office : (770) 740-1613 X212 Teresa Lantz -Administrator / Accounting Office : (770) 740-1613 X203 Donna Swafford -Purchasing Office: (770) 740-1613 X210 Virginia Staffanell-Proposals & Contracts Office: (770) 740-1613 X208 Anita Sweet -Office Manager Office (770) 740-1613 Chris Davis -Project Manager (254) 535-4254 Sidney Perry -Project Manager Cell: (229)-233-1668 Please note e-mail addressesfollowfollowingformat:firstinitiallastname@amfacility .com American Facility Services, Inc. 1325 lilion HlllrdLSrial (burt ,8.JiteAAJpharetta,G\30004 afire: 770.740.1613 Fac 770.475 .T12!J www.americanfacilityservices.com Executive Summary American Facility Services Company, Inc., 1325 Union Hill Industrial Court, Suite A, Alpharetta, GA 30004, is a SBA Certified Women Owned and operated small business. It was established in May 1991, in order to perform Janitorial Services for Private Organizations and Government Agencies. American Facility Services is a Sub-Chapter S Corporation registered in the state of Georgia and is based in Atlanta. As a Sub-Chapter S Corporation, the stockholders are personally responsible for all liabilities , tax es , etc. Also, all profits are taxed as personal income. Am e rican Facility Services currently conducts business in the Southern United States and employs hundred s of employees, with annual sales base greater than $20 ,000,000. Current clients include: GE - Windward , IRS Martinsburg Computing Center, Fort Hood Army Base, Coca-Cola Fountain Division, Georg ia De partment of Transportation, Georgia Department of Labor, Kennesaw State University, Georg ia Building Authority, and Home Depot Headquarters. Am e rican Facility Services has established a relationship with National Surety Services, Inc., which has approved the performance and payment bonding capabilities of American Facility Services to $8 Million. American Facility Services can provide Custodial /Janitorial Service, power washing, window cleaning, landscaping, light maintenance, and we can provide paper supplies and plastic supplies. American Facility Services will provide immediate cost savings to our Clients , by providing supplies that are purchas ed at the manufacturer's level. The services provided by American Facility Services are crucial to a healthy and safe working environment for your employees. Am e ri can Facility Services has built an excellent relationship with many national manufactures of s uperb cleaning products. Through these established relationships, we have quick access to the latest and most innovative brand name equipment, tools, and supplies. We ne ver s ubstitute private-label products . We use only top name brand chemicals and cleaning s olution s that meet strict safety requirements and pass rigid quality control standards. All MSDS Sheets will be posted in the janitorial office for quick reference. We also use industrial grade; top of the line equipment that assures a quality job and a long life. We operate on a daily basis in many different environments -and with different, sometimes complex cleaning needs that demand quality products. No matter what the challenge, we can meet it with our technical abilities and quality service. Our competitors cannot measure up to our management staff and Employees, and when compared side by side with our nearest competitor, they fall far short of our achievements. American Facility Services sees itself as one large family. The majority of our staff are family members of one another or a friend of a friend. With our employee size of hundreds of people we expect some turnover. For the last two years our turn over rate has stayed around 15%. In that 15% an average of 2% to 3% of our previous employees return to work for American Facility Services. We currently have employees that have been with our company since we started in 1991. As stated in our Qual ity Control Plan , we would rather re-train our employees and let them know that we really don 't fire people for minor job performance problems. Rather we prefer to re-train them , as a first response to problems, and save all that has been invested in that worker, including his or her training, seniority, and their job security . American Facility Services has grown 20% per year for the last five years and we anticipate the same growth for the future by maintaining, monitoring and improving upon the quality of janitorial/custodial services that we provide to our clients. American Facility Services carries more coverage than the industry standard due to the level of requirements requested from our current clients, i.e. Internal Revenue Service -Martinsburg Computing Center, Kernersville, VA; Fort Hood Army Base, Fort Hood, Texas; Home Depot World Headquarters , Atlanta, GA; among others. American Facility Services, Inc. is committed to controlling quality at every level of functional and admini s trative activity, across the project lines. Our Quality Control Plan for the referenced solicitation has been designed to promote and maintain superior contract performance. It combines traditional, in s pection-oriented processes with progressive, education-and training-oriented protocols to form a Total Quality Management package that will meet or exceed all contract requirements. One of the main objects of our Quality Control Plan is to minimize Job Performance Omissions and Job Performance Errors in Cleaning Procedures, before they become problems to the Building Occupants . For thi s project, our primary objectives will be to ensure that on a regular and routine basis, all services are perf ormed: (1) On s chedule and to the complete satisfaction of our client. All work will be in accordance with all maintenance schedules, general requirements, terms, conditions and specifications contained in the bid documents. (2 ) In a manner that continually improves the quality and timeliness of services. Further, all services are inspected by the Project Manager, on an unscheduled basis, and by the Superv isor, on a more intense level. Section 2-RFP Attachments Attachment #1 Public Entity Crimes and Conflicts of Interest Affidavit Attachment # 2 Drug Free Workplace Attachment # 3 No Conflict of Interest/Non Collusion Affidavit Attachment # 4 Acknowledgement and Conformance with OSHA standards 1325 Union Hill Industrial Court , Suite A , Alpharetta , GA 30004 Office : 770 .740.1613 Fax: 770.475 .7720 www.americanfacilityservices.com ATTACHMENT #1 PUBLIC ENTITY CRIMES AND CONFLICTS OF INTEREST Janitorial Services RFP#PW-20 12-8-0 1 Pursuant to the provisions of Paragraph (2) (a) of Section 287.133, Florida State Statutes -"A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a Bid on a Contract to provide any goods or services to a public entity, may not submit a Bid on a Contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded to perform work as a Contractor, supplier, Subcontractor, or Consultant under a Contract with any public entity, and may not transact business with any public entity in excess of the threshold amount Category Two of Section 287.017, Florida Statutes, for thirty six (36) months from the date of being placed on the convicted vendor list". The award of any contract hereunder is subject to the provisions of Chapter I 12, Florida State Statutes. BIDDERS must disclose with their Bids, the name of any officer, director, partner, associate or agent who is also an officer or employee of the City of South Miami or it's agencies. SWORN STATEMENT PURSUANT TO SECTION 287.133 (3)(a), FLORIDA STATUTES, ON PUBLIC ENTITY CRIMES THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICIAL AUTHORIZED TO ADMINISTER OATHS. I. This sworn statement is submitted to City of South Miami --~~------------------------------ [print name of the public entity] by Kevin McCann, President [print individual's name and title] for American Facility Services, Inc [print name of entity submitting sworn statement] whose business address is 1325 Union Hill Industrial Ct., Suite A Alpharetta, GA 30004 and (if applicable) its Federal Employer Identification Number (FEIN) is 58-1950842 (If the entity has no FEIN, include the Social Security Number of the individual signing this sworn statement: .) 2. I understand that a "public entity crime" as defined in Paragraph 287.133 (I )(g), Florida Statutes, means a violation of any state or federal law by a person with respect to and directly related to the transaction of business with any public entity or with an agency or political subdivision of any other state or of the United States, including, but not limited to , any bid or contract for goods or services to be provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. 3. I understand that "convicted" or "conviction" as defined in Paragraph 287.133 (I )(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or 35 without an adjudication of guilt, in any federal or state trial court of record relating to charges brought by indictment or information after July I, 1989, as a result of a jury verdict, non-jury trial, or entry of a plea of guilty or nolo contendere. 4. I understand that an "affiliate" as defined in Paragraph 287.133 (I )(a), Florida Statutes, means: (a) A predecessor or successor of a person convicted of a public entity crime; or (b) An entity under the control of any natural person who is active in the management of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in the management of an affiliate. The ownership by one person of shares constituting a controlling interest in any person, or a pooling of equipment or income among persons when not for fair market value under an arm's length agreement, shall be a prima facie case that one person controls another person. A person who knowingly enters into a joint venture with a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. 5. I understand that a "person" as defined in Paragraph 287.133 (I )(e), Florida Statutes, means any natural person or entity organized under the laws of any state or of the United States with the legal power to enter into a binding contract and which bids or applies to bid on contracts for the provision of goods or services led by a public entity, or which otherwise transacts or applies to transact business with a public entity. The term "person" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an entity. 6. Based on information and belief, the statement which I have marked below is true in relation to the entity submitting this sworn statement. [Indicate which statement applies.] X Neither the entity submitting this sworn statement, nor any of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, nor any affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July I, 1989. ___ The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July I, 1989. ___ The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent of July I, 1989. However, there has been a subsequent proceeding before a Hearing Officer of the State of Florida, Division of Administrative Hearings and the Final Order entered by the Hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the convicted vendor list. {attach a copy of the final order.] 36 Continuation of Attachment #2 Public Entity Crimes and Conff icts I UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR THE PUBLIC ENTITY INDENTIFIED IN PARAGRAPH I (ONE) ABOVE IS FOR THAT PUBLIC ENTITY ONLY, AND THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDAR YEAR IN WHICH IT IS FILED. I ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC ENTITY PRIOR TO ENTE G INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT P rvlDED IN SECTION 287.017 , FLORIDA STATUTES, FOR CATEGORY TWO OF NY C I\NGE IN THE INFORMATION CONTAINED IN THIS FORM. Sworn to and subscribed before me this 20th day of August , 20 12 ----~~-------- x Personally known or Produced identification Notary Public -State of Georgia ----~----------- My commission expires 11/03/2015 (Type of identification) (Printed, typed or stamped commissioned name of notary public) Form PUR 7068 (Rev.06/11/92) r--.-- ...,'" ~ .---...... ~ ,,-/,. .. ---- :. -" -~-.. .;- : ... " :.. ... ,/ 3 7 ATTACHMENT #2 DRUG FREE WORKPLACE janitorial Services RFP #PW-20 12-8-0 I Whenever two or more Bids which are equal with respect to price, quality and service are received by the State or by any political subdivisions for the procurement of commodities or contractual services, a Bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie Bids will be followed if none of the tied vendors have a drug-free workplace program. In order to have a drug-free workplace program, a business shall: I. Publish a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2. Inform employees about the dangers of drug abuse in the workplace, the business' policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Give each employee engaged in providing the commodities or contractual services that are under Bid a copy of the statement specified in Subsection (I). 4. In the statement specified in Subsection (I), notify the employees, that, as a condition of working on the commodities or contractual services that are under Bid, the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5. Impose a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program, if such is available in the employee's community, by any employee who is so convicted. 6. Make a good faith effort to continue to maintain implementation of this section. As the person authorized to sign the statement, I ce above requirements. PROPOSER's Signature: Date: August 20 ,2012 38 workplace through rm complies fully with the ATTACHMENT #3 No CONFLICT OF INTEREST/NoN-COLLUSION CERTIFICATION Janitorial Services RFP #PW-20 12-8-0 I Subm itted this 20th day of __ A_u....=9,--u_s _t ______ , 20 12 The unde r signed, as Bidder/Proposer, declares that the only persons interested in this RFP are named herein; that no other person has any interest in this RFP or in the Contract to which this RFP pertains; that this response is · made without connection or arrangement with any other person; and that this response is in every respect fair and made in good faith, without collusion or fraud . The Bidder/Proposer agrees if this response/submission is accepted, to execute an appropriate CITY document for the purpose of establishing a formal contractual relationship between the Bidder/Proposer and the CITY, for the performance of all requirements to which the response/submission pertains. The Bidder/Proposer states that this response is based upon the documents identified by the following number: Bid/RFP The full-names and residences of persons and firms interested in the foregoing bid/proposal, as principals, are as follows: Name Street Address City State Zip Kevin McCann 5945 Whitestone Ln Suwanee GA 30024 Rhonda McCann 5945 Whitestone Ln Suwanee GA 30024 The Bidder/Proposer further certifies that this response/subm ' ion complies with section 4(c) of the Charter of the City of Miami, Florida, that, to the best of it nowle e and belief, no Commissioner, Mayor, or other officer or employee of the CITY has an' erest di ctly or indirectly in the profits or emoluments of the Contract, job, work or service to h the r ponse/submission pertains. Signature: Printed N Title: President Telephone: 770-740-1613 Company Name American Facility Services , Inc 39 ATTACHMENT #4 ACKNOWLEDGEMENT OF CONFORMANCE WITH OSHA STANDARDS Janitorial Services RFP#PW-20 12-8-0 I TO THE CITY OF SOUTH MIAMI We, American Facility Servcies , Inc ,(Name of Contractor), hereby acknowledge and agree that as Contractors for the Janitorial Services RFP, as specified have the sole responsibility for compliance with all the requirements of the Federal Occupational Safety and Health Act of 1970, and all State and local safety and health regulations, and agree to indemnify and hold harmless the City of South Miami against any and all liability, claims, damages, losses and expenses they may incur due to the failure of (subcontractor's names): To be determined if we hire Sub-contractors to comply with such act or regulation. CONTRACTOR Witness President Title FAILURE TO COMPLETE. SIGN. & RETURN THIS FORM MAY DISQUALIFY YOUR RESPONSE 41 Continuation of Attachment #4No Con~ict of inter/Non-Collusion Certification NOTARY PUBLIC : STATE OF GEORGIA ------------------------ COUNTY OF FULTON ------------------------ The foregoing instrument was acknowledged before me this 20th day of August ,20 12 by Kevin McCann (name of person whose signature is being notarized) who is SEAL X Personally known to me, or Personal identification: Type of Identification Produced X Did take an oath, or Nary Public: Print, Stamp ommissioned.) FAILURE TO COMPLETE. SIGN. & RETURN THIS FORM MAY DISQUALIFY YOUR RESPONSE 40 Section 3· Price Proposal Sheet Price Proposal Sheet 1325 Union Hill Industrial Court, Su ite A , Alpharetta , GA 30004 Office : 770 .740 .1613 Fax : 770.475 .7720 www.americanfacilityservices.com ADDENDUM#I REVISED PRICE PROPOSAL SHEET; AUGUST 16, 2012 Janitorial Services RFP #PW-20 12-8-0 I Proposers must include the Revised Price Proposal Sheet with their submittal. Failure to do so will render your proposal non-responsive and will be rejected from further consideration. PRICE PROPOSAL SHEET Central All Other Total Head Start Services Locations Monthl~ Monthl~ Fee Monthl~ Monthl~ Fee Fee Year Fee Year 1 (12 Months) $587 $232 $3,631 $4,450 Year 2 (12 Months) $587 $232 $3,631 $4,450 Year 3 (12 Months) $587 $232 $3,631 $4,450 TOTALS $21,132 $8,352 $130,716 $160,200 IT SHALL BE THE SOLE RESPONSIBILITY OF THE BIDDER TO SECURE ADDENDUMS THAT MAY BE ISSUED FOR A SPECIFIC SOLICITATION. Page 50f5 Annual Amount $53,400 $53,400 $53,400 $160,200