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CENTRAL PARKING SYSTEM�r ,r A - 6 `� �Y 140 0 LOA,(( +L coos ,4--t CID DJ V3 �-0200A (X Qajvw Ko cL rl I i n l; L t Mj4h 011111I till lb al Parking System March 3, 2009 Ms. Maria Menendez City Clerk City of South Miami 6130 Sunset Drive South Miami, FL 33143 2 S. Biscayne, Suite 200 Miami, Florida 33131 Phone: 305 - 372 -5151 x 106 Fax: 305 - 374 -8271 E -mail: atedrick @parking.com RE: Central Parking System of Florida, Inc. Response to RFQ NO. FN 090303 Dear Ms. Menendez: We are pleased to present this proposal to provide management, operations and maintenance of the parking system for the City of South Miami. Our response, while answering the required questions from the RFQ, is designed to outline our strengths and the advantages of having Central Parking System ( "CPS') become your parking partner. We have read the RFQ, understand its requirements completely and are confident that CPS is fully capable of meeting or exceeding each of the Ri requirements. Central Parking System of Florida, Inc. is a wholly -owned subsidiary of Central Parking Corporation headquartered in Nashville, Tennessee. Locally, we operate over 30 properties, including the County's largest operation at Miami International Airport, and employ over 300 trained parking professionals. With more infrastructure than any other operator in the immediate area, CPS is better able to share resources from around the area in times of immediate need as well as during large events. The following are the top 5 reasons for the City of South Miami to partner with Central Parking System: 1. Proven Experience CPS has more experience in South Florida than any other parking operator with operations that date back over 20 years. As detailed in the experience section, CPS operates a large portfolio of municipal accounts that are comparable or larger in size to the City of South Miami operations. Please feel free to contact any of the following executives to verify our performance and passion for our quality service: One Biscayne Tower 1111 Brickell Avenue Hyatt Regency Miami 255 Alhambra Plaza City of St. Petersburg Miami International Airport City of Phoenix Since 1996 Philip Porta 305 - 374 -5678 Since 2000 Arturo Fernandez 305 - 374 -3884 Since 1993 Luis Aloma 305 - 679.3091 Since 2007 Marta Fernandez 305 - 441 -1212 Since 1998 Evan Mory 727- 551 -3322 Since 1995 Ray Diaz 305 - 876 -7627 Since 2005 Veronica Esparza 602- 256 -4361 In addition CPS has real and valuable "hands on" experience in municipal on- street experience. Experience in cities such as: Charlotte, NC 6,030 spaces Raleigh, NC 2,996 spaces Hartford, CT 2,400 spaces Fort Myers Beach, FL 260 spaces Daytona Beach, FL 188 spaces Ms. Maria Menendez Page 2 2. Employee Training CPS provides the most in -depth training program in the industry that has evolved from operating some of the most demanding operations in the hospitality and parking industry. Each employee from new hires to management attends up to 40 hours of yearly training and procedures seminars. Our training programs are dedicated to total guest satisfaction. CPS has developed training programs and videos that are specific to both out company and our industry. Our "Taking C.A.R.E. of Business" program is a perfect example of this. Through this class, our employees are taught to Connectwith their customers, be Attentive to their needs, be Responsible for their problems and to be Enthusiastic about our roles as service providers. Additionally a more specific training program will be developed for the City's operations in accordance with our Park It program in Charlotte, NC, which is specifically designed for municipal parking operations and enforcement. Teaching, coaching, counseling and continued training is the way to succeed in the service industry. CPS continued training is a corporate expense at no additional cost to the City of South Miami. Continued training is the key to success in the service industry. 3. Dedicated Management A dedicated Project Manager would be assigned to this project to ensure that The City of South Miami's needs are cared for in a timely manner. This Project Manager would report directly to the General Manager for Miami, Andrew Tedrick. In addition to acting as the direct liaison with the City, our Project Manager would be responsible for ensuring our professionally trained Parking Ambassadors continually meet, live up to and are exemplifying our standards and core values and recognizing them for exceptional service. Further, CPS has a Regional Human Resource Manager that will play an important role in ensuring a highly trained and motivated work staff. By having this person, along with the Project Manager, directly involved in the transition and initial hiring for this project it will ensure the right team of parking professionals is recruited, hired and retained by CPS for the City of South Miami. The Project Manager would be available to assist City of South Miami residents with their needs as well, coordinating appropriate responses to all inquiries about the parking program. The Project Manager would be responsible for walking the high traffic parking areas of the city weekly and reporting back concerns such as damaged meters or lighting that is out and any other safety hazards identified to the City. 4. Customer Service and Satisfaction We recognize that a customer's first and last impression when going out to run errands our taking their family out for dinner often involves their parking experience. Over the years and through similar experiences, we have developed several methods for ensuring that customers utilizing the City of South Miami's parking services we have a positive, lasting impression when they come in contact with a CPS Parking Ambassador. From our continued training as mentioned above to our Mystery Parker program that randomly evaluates and scores our associates on their customer service levels, we strive to deliver five star service to each and every customer we deal with. By delivering additional free amenities such as battery jump starts, lock out assistance, flat tire change assistance, etc., we let our customers know they are indeed important to us. 5. CPS is the "One Stop Parking Solution Provider" Only with CPS is the City of South Miami better able to rely on the services of one company to meet all of its parking challenges. In addition to pioneering on- street accounts, CPS also operates a sizeable portfolio of off - street operations. In fact, many synergies and cost savings exist through the sharing of human and financial assets of the off - street and on- street operations. Ms. Maria Menendez Page 3 CPS also readily makes available its consulting services that include revenue and access control equipment specifications and design efficiency including garage layout and space allocations. CPS is also prepared to assist South Miami in researching the various financing vehicles available for purchase and installation of any new parking revenue control equipment for both the on- street and off - street operations. CPS' comprehensive portfolio of operations covers any type of installation that South Miami does or potentially would operate, making CPS the city's "one stop parking solution provider." We are confident that Central Parking System offers the City of South Miami the best choice to ensure that its operations and customer service levels continue to improve and provide its valuable guest with the best possible parking experience. Thank you for the opportunity to submit this response to the RFQ and for the chance to begin serving you and your visitors. If you should have any questions, please do not hesitate to contact me at (305) 5. General Manager cc: Jason Finch, Regional Manager Robert Cizek, Senior Vice President I I SECTION A— EXECUTIVE SUMMARY EXECUTIVE SUMMARY Central Parking System of Florida, Inc. (CPS) appreciates the opportunity to submit this response to your RFQ NO. FN 090303 for Management Operations and Maintenance of Parking Systems for the City of South Mi- ami. Our proposal will demonstrate the ability of CPS, to provide the City of South Miami with superior services in the management and operation of your parking system. It is important to select an operator with a proven record of accomplishment in municipal on- street and off- street opera- tions. No competitor can match our knowledge and true experience of consulting and managing on- street and off - street parking operations. Further, CPS has more experience with the conversion to or expansion of paid on- street parking programs. Financial & Experience Capability Central Parking is the largest parking service provider in the world with over 16,000 employees operating in more than 2,400 accounts nation- wide. Central Parking has a more extensive list of municipal clients than any other parking operator serving more than 33 municipal accounts. In fact, Central Parking System collects $1 billion in annual revenues for our clients. Our on- street parking experience dates back to the early 1990's when we pioneered on- street parking in London, England and expanded throughout the United Kingdom, Ireland and Germany. Central Parking System was the first to fully privatize a turnkey on- street parking program in the United States with our flagship operations in Charlotte, INC. Many of our innovative programs have received nationally recognized awards in the parking industry and will be implemented in South Miami. Page 1 i;ntral Parking tem is confident "the right choice the City of South lmi. The City can have the piece of mind that it's parking systems will be man- aged by a very solvent company with tremendous cash flow and the docu- mented capability to financially carryout the entire scope of services as outlined in RFQ NO. FN 090303. Central Parking System currently operates regionally the on- street park- ing program in Charlotte, NC. This flagship, award - winning program set the standards for the outsourcing of on- street municipal programs. Since the onset of the Charlotte program, Central Parking has expanded its mu- nicipal parking Program across the Country. Customer service is of ut- most importance and our Ambassador Program places Customer service at the forefront of our operations. Locally, Central Parking System has a Regional Office in Miami. These offices include our General Manager and administrative support staff. All ATEMENT a global and n company o integrity, tn, ism, value ship and ility service ers and ts. $ECTI(!N A— EXECUTIVE SUMMARY I of these resources will be available to the City of South Miami's Parking Program. Central Parking will also have available the management team from our Atlanta and Charlotte operations, as well as other experi- enced management personnel who have worked in both the private and public municipal arenas. All of these resources are essential for a smooth transition to a new parking services model. Central Parking's open architecture with its vendors and Best in Indus- try standards allows the City of South Miami to draw the strength of a national on- street Parking Network into its Parking Program. Central Park- ing has experience working with a multitude of systems, meters, pay sta- tions and operations. Page 2 Central Parking System is a professional parking management com- pany engaged in the leasing, management and ownership of com- mercial and municipal parking facilities. Our clients include some of the largest owners and operators of airports, multi -use projects, mu- nicipalities, office buildings, hotels, residential buildings and hospi- tals. In addition, the Company provides advisory and consulting ser- vices to owners, architects and developers of parking facilities around the world. Central Parking System, Inc. was incorporated on January 1, 1968, and today controls more than 1.5 million parking spaces across 37 states, the District of Columbia and Puerto Rico. The corporation employs ap- proximately 16,000 parking professionals in the U.S. Central Parking System is a wholly owned subsidiary of Central Park- ing Corporation - a privately held corporation. On May 21, 2007 Central Parking Corporation entered into a transaction with Kohl- berg & Company, LLC, Lubert- Adler, LP and Chrysalis Capital Part- ners, LP all privately equity firms. When the transaction was com- pleted, Central Parking became a private company. This decision was based on allowing the company to manage the business for the longer term and make strategic investments that will benefit our cli- ents, instead of focusing on short term results. Goal of CPS SECTION A— EXECUTIVE :SUMMARY i Keys to Success Public relations is one of the major keys to the success of an outsourced on- street and off street parking program. Central Parking System has assimilated all the best practices of our years of experience to come up with a very strategic approach to our program methodology that would incorporate strong community based relationships. Ultimately the success of any of our operations comes down to one thing. Our people. That is way Central Parking System invest more into its recruitment, training and development programs than any other com- pany in the industry. We recognize the importance of our people. Our goal can be simply stated: To provide the highest level of service to the parking patron at the lowest possible cost, and ensure that the ser- vice is operated in the most efficient and professional manner possible. Page 3 >rk M11A T�� ZI } r SECTION "R —KEY PERSONNEL Pagel The following section contains the Corporate Organization chart and resumes of the key per- sonnel of Central Parking System's team. Below please find an organizational chart for the corporate office and on the following page, key personnel from Central Parking System for this project. Central Parking System is led by our President and CEO, Emanuel Eads. Mr. Eads has been } with the company since 1974. In the company we have 1,106 Managers, 641 Supervisors and over 14,000 non supervisory personnel. t .,SECtiON 8—KEY PERSONNEL. 3 Page 2 KEY TEAM MEMBER RESUMES ,,,,SEOTION B —KEY PERSONNEL Page / 1 1 PROFESSIONAL EXPERIENCE: Central Parking System - Atlanta, Georgia Senior Vice President - (2001 to Present) Regional Manager - (1996 to 2001) General Manager - (1993 to 1996) Operations Manager - (1991 to 1993) Project Manager - (1989 to 1991) Currently provide leadership to five on- street parking operations. Responsibilities include contract negotiation and adherence, implementation of operations and strategic oversight within the cities of: • City of Raleigh, NC - Awarded and current operator of the on- street management contract formerly operated by ACS. Negotiated contract with City Manager. Full transitional responsibility of violation data base from ACS's proprietary system. Designed reporting formats and responsible for overall quality assurance and contract compliance. • City of Charlotte, NC - Sold and negotiated the first fully privatized contract in the US in 1995.Still under contract to provide turnkey on- street services. Assisted the City in developing and RFP for on- street parking pay stations (Digital). Full contract compliance responsibility. • City of Wilmington, NC - Sold and negotiated contract with staff. Awarded contract for management of on and off - street parking system. Responsible for the successful implementation of new handheld ticket issu- ance hardware and software (T2). Full contract compliance responsibilities. • City of Durham, NC - Sold and negotiated contract with staff. Awarded on and off street turn key services. Implemented hand held technology for citation processing and issuance. RESPONSIBILITIES AND ACCOMPLISHMENTS: • Has held every field management position available within Central Parking System. The responsibilities within each position have afforded the insight into highly successful parking operations. • Positions held include oversight of parking operations within Miami, Tampa, Washington, DC and Atlanta. • Ensure adherence to high customer - service and operational standards. • Currently oversee long and short -term strategic goals for three distinct regions containing a total of 14 indi- vidual markets located in Texas, Oklahoma, Louisiana, Mississippi, Alabama, Georgia, North Carolina, South Carolina and Florida. • Direct a staff of three Regional Managers and sixteen General Managers. • Oversaw and directed Municipal Business Line for entire company. • Responsible for a business mix that includes municipal /on- street parking, valet, airport, stadium, special event and self -park operations. 1 SECTION S —KEY PERSONNEL. ROBERT CIZEK (CONT'D) E DUCAT I • Bachelor of Science in Business Administration • University of North Carolina Ashville, NC PROFESSIONAL ORGANIZATIONS / AFFILIATIONS: ' . Member of the Urban Land Institute (ULI) Member of International Parking Institute's Board of Advisors Page 4 SECTION B—KE'Y PERSONNEL Page JASON FINCH REGIONAL MANAGER PROFESSIONAL PE IE E Central Parking System - Atlanta, Georgia Regional Manager, Southeast Division - (December 2008 to Present) Regional Manager, Latin America - (August 2000 to December 2008) Regional Manager, Florida - (October 1999 to August 2000) Senior General Manager, Miami Florida - (November 1998 to October 1999) General Manager, Puerto Rico - (April 1996 to November 1998 General Manager, El Paso, Texas (November 1994 to April 1996) Area Manager, Phoenix, Arizona (December 1992 to November 1994) RELEVANT ON-STREET EXPERIENCE- • Miami Beach, FL - contract with city to manage and maintain over 4,000 meters, 1998. • Los Andes, Chile - contract with city to manage its approximately 600 on- street spaces, 2003. • Dominican Republic - pilot program to manage and install up to 2,000 meters for cities of Santi- ago, Puerto Plata, San Francisco and La Vega, 2003. • Charlotte, NC - contract with city to manage its approximately 1,030 spaces including 25 multi - space units, 2008. • Raleigh, NC - contract with city to manage its approximately 2,450 spaces, including 1,950 time - limited spaces and 6 multi -space machines, 2008. Responsibilities and Accomplishments: • Prepared annual budgets, monthly forecasts and strategic plans for cities /countries of responsibil- ity. Department budget was over $200 million in annual revenue. • Oversaw explosive expansion of Latin America division from 2 countries in 2000 to 7 countries by 2005. Responsible for hiring of local country managers and support staff; selection of local busi- ness partners. • Supervised up to 7 direct reports and a territorial support staff of over 2,500 employees, ensuring efficient customer service in a diverse cultural operation. • Negotiated and executed operating agreements in Spanish and English in accordance with legal and corporate objectives. • Maintained 90% renewal rate on existing accounts, 2000 - 2008. • Excellent communication skills, fluent in English and Spanish. EDUCATION. Y Bachelor of Science in Business Administration Arizona State University Tempe, AZ SECTION B -KEY PERSONNEL JASON FINCH (C ®NT'®) Page 6 PROFESSIONAL O NI TI N / AFFILIATIONS: Building Owners and Managers Association - Miami - Member, 1998 - present • Former Board Member - BOMA Miami Legislative Committee, 2000 - 2002 • Urban Land Institute Latin America - Member I `.§EC'TiON B —KEY PERSONNEL Pagel a l THOMAS MARSHALL REGIONAL HUMAN RESOURCES MANAGER PROFESSIONAL PE IE : Central Parking System — Atlanta, Georgia Regional Human Resources Manager (December 2008 to Present) Cox Enterprises: The South Miami Journal- Constitution —South Miami, Georgia Senior Human Resources Generalist (January 2007 to December 2008) • Managed HR function for 3600 employees within the circulation and logistics divisions spanning 40 distribution facilities • Supervised Human Resources Generalist that supports circulation and logistics • Coordinated major reorganization initiatives including overseeing the interview and exit processes for numerous mid -level managers and employees • Developed and implement HR policy and procedures Scholastic, Inc.— Kennesaw, Georgia & Minneapolis, Minnesota Regional Human Resources Manager (May 2000 to October 2006) • Managed HR function within multiple distribution facilities and regional office • Created HR partnerships with all areas of business to ensure company success • Recruited and hired for various areas of the company and positions including Management, Sales, Customer Service, Administrative and Warehouse • Partnered with facility management to reposition line- worker scheduling • Implemented multiple shifts with minimal turnover • Developed and delivered new supervisor training modules including Interviewing, Documentation Process & Employee Corrective Actions, Drug Testing, Worker's Compensation and Leave of Ab- sence Procedures • Trained new Human Resources Managers • Coordinated seasonal and permanent reductions in force • Selected to implement and oversee sales compensation program • Researched and proposed location compensation realignments • Recognized nationally two consecutive years for retention improvement Minnesota Diversified Industries — Minneapolis, MN Senior Human Resources Generalist (May 1999 to May 2000) • Managed HR function within 750,000 square foot manufacturing/distribution facility • Managed Human Resources staff • Trained supervisors on managing associates and employee relations issues in diverse workforce in which 11 different languages were represented _ Fostered partnerships with non - profit agencies to promote cultural awareness • Developed and implemented employee recognition awards program ..SECTION 0' —KEY PERSONNEL Page THOMAS MARSHALL (CONT'D) Teamwork Solutions -St. Louis Park, Minnesota Human Resources Generalist (February 1997 to May 1999) Established HR function for start up business Created company performance appraisal program Developed and implemented HR policy and procedures Built and maintained recruiting relationships with job training agencies and outplacement vendors to promote Teamwork Solutions as the employer of choice Taught interviewing and job keeping skills in partnership with training agencies and outplacement vendors Corporate Benefit Solutions of America- Minnetonka, MN Human Resources Representative (May 1995 to February 1997) • Conducted large group full -day new hire orientations Performed applicant telephone screenings and pre -hire testing Coordinated new hire paperwork and maintained employee files • Processed payroll using ADP Kmart /Marshalls /Office Depot Retail Operations and Management Positions (1986 to 1995) • Directly supervised 10 - 30 associates to ensure performance standards were met. • Interviewed and hired hundreds of associates for all areas of retail operations • Trained hundreds of associates in all aspects of retail operations • Monitored store profit and loss as well as controllable expenses • Conducted new hire orientations and coordinated new hire paperwork EDUCATION. j • Bachelor of Arts English & Communications • Augsburg College Minneapolis, Minnesota • Graduate Coursework: Human Resources Management • University of St. Thomas St. Paul, Minnesota • Society for Human Resources Management • South Miami Human Resources Association S EOTION E—KEY PERSONNEL Page ANDREW TEDRICK GENERAL MANAGER PROFESSIONAL EXPERIENCE: Central Parking System - Miami, Florida General Manager - (April 2006 to Present) • Responsibility for over 30 locations generating over $50 million in revenue annually. • Cultivate client relationships. • Implement company systems in order to increase productivity. • Train, motivate and develop Managers to provide quality customer service and effective client re- tention. Central Parking System - Houston, TX General Manager - (December 2004 to April 2006) • Responsibility for 85 locations generating over $60 million in revenue annually. • Cultivate client relationships. • Train, motivate and develop Managers to provide quality customer service and effective client re- tention. • Successfully opened three locations in my first year in Houston. Healthcare Parking Systems of America, Inc. - Tampa, FL Vice President - (July 2003 to December 2004) • Responsibility for 50 locations providing parking services for healthcare and medical facilities. • Opened 14 new locations during tenure. • Implemented tight revenue control procedures and training programs. Central Parking System - Miami, FL Director of Operations - (October 2002 to July 2003) • Oversight of 3 Area Managers, 5 Project Managers, and 8 Zone Supervisors who were responsible for over 50 locations. • P & L responsibility with gross revenues of over $18.1 million annually. • Responsible for accounts receivable management and collections for parking facilities. Central Parking System - Orlando, FL General Manager (April 2000 - October 2002) • Responsibility for over 15 locations generating over $15 million in revenue annually. • Motivated and developed employees in order to further their careers. EOYrON-S —KEY PERSONNEL Page 10 } ANDREW TEDRICK (C ®NT'®) Central Parking System - Tampa, FL Operations Manager (February 1999 - April 2000) Proven skills dealing with customer challenges. Extensive experience with stadium, convention, special event, and office parking ' . Oversaw implementation of downtown parking marketing that increased revenues 40 %. Central Parking System— Tampa, Florida Area Manager (January 1997 to February 1999) Central Parking System— Tampa, Florida Project Manager (February 1995 to January 1997) EDUCATION: s, Bachelor of Arts in Political Science University of South Florida Tampa, FL i `SECTION B-•KEY PERSONNEL Page 11 t PROFESSIONAL EXPERIENCE t Central Parking System — Denver, Colorado General Manager & Municipal Analyst (December 2008 to Present) • Responsible for Parking Operations at over 100 locations in Denver Colorado which generate ap- proximately $52,000,000 annually. • Operations include approximately 250 employees and a management team of 20. Responsibilities include P &L management and analysis, marketing, customer and client relations as well as gen- eral oversight of the parking operations. Operational Excellence Program analysis reporting of the revenues generated by the program. On- Street Parking RFP analysis and response as well as tran- sition team responsibilities for new municipal operations Central Parking System —New Orleans, Louisiana General Manager & Municipal Analyst (December 2007 to December 2008) • Responsible for Parking Operations at over 80 locations in New Orleans which generate approxi- mately $35,000,000 annually. Operations include approximately 350 employees and a manage- ment team of 20. • Responsibilities include P &L management and analysis, marketing, customer and client relations as well as general oversight of the parking operations. • Assisted in the development of the Operational Excellence Program Operating Manual as well as analysis reporting of the revenues generated by the program. On- Street Parking RFP analysis and response as well as transition team responsibilities for new operations. -= City of Sarasota— Sarasota, Florida Parking Manager (July 2007 to December 2007) • Responsible for the structuring, budgeting and initiating of a stand -alone Parking Department for the City of Sarasota. • Worked closely with Merchants, Stakeholders, Commissioners and City staff to develop a Paid Parking model. All associated parties including Merchants approved the Paid Parking Program. • Conducted Commission workshops and presentations as well as Stakeholder meetings, work- shops and presentations. • Initiated an automated ticket processing system, including installation and integration of the COM- PLUS Collections System. Increased revenues and lowered expenses for the City. Migrated the workers who were present and under the Police Department to the new Parkign Program. r Closely assisted the City Manager with the negotiations for a mixed -use development, which in- volved a Municipal Parking Garage component. Central Parking System— Charlotte, North Carolina General Manager, Carolinas District (February 2005 to July 2006) • Complete responsibility for seven cities across North and South Carolina which contain over 70 locations and 22 managers. • Implemented new programs aimed to increase revenues, while producing a better trained staff for . =SECTION 8—KEY PERSONNEL Page 12 • our clients. Once assigned to the area, produced an immediate impact by increasing revenues and maintainingthe highest levels of customer and client satisfaction. • Started new Municipal operations in Durham, NC and in Raleigh, NC with less than two weeks no- tice for a major on- street parking enforcement and meter management program. • Responsible for direct oversight and management of North Carolina municipal clients including; City of Raleigh, City of Charlotte, City of Wilmington, Town of Carolina Beach and the City of Dur- ham. • Increased overall city profits for Charlotte, NC by 40% over budget in 2005. • Increased profits on company leased locations for fiscal year 2004 by 20% over 2003. • Initiated a district wide Mystery Shopper Program for off - street parking facilities. • Significantly increased the company's market share in several cities though creative marketing efforts, planning and responding to RFP's within the municipal services arena. Central Parking System —New Orleans, Louisiana Operations Manager (December 2001 to February 2005) • Responsible for the integration of over 30 locations and 150 related personnel resulting from a corporate merger. • Trained and mentored management and staff on human resource management, auditing, opera- tional excellence and maintaining effective client relations. • Reviewed and approved all management and lease budgets. Negotiated additional incentive fees from management locations and increased revenue at lease locations. • Assisted in preparing marketing plans for new business and supervised the contract renewal proc- ess for existing locations. • Managed a total of 64 locations in New Orleans a management team of 14 and 300 front line em- ployees. Central Parking System — Nashville, Tennessee Special Events Area Manager (June 2001 to December 2001) Central Parking System— Tampa, Florida Project Manager (January 2001 to June 2001) EDUCATION & RELATED: • Bachelor of Arts, Psychology • Elmhurst College Elmhurst, IL On- Street Meter Technology IPI Customer Service Training 3 SEO' 11ON B —KEY PERSONNEL Page 13 3 EDSON ALFARO AREA MANAGER PROFESSIONAL E PE I E: Central Parking System - Miami, Florida Area Manager - (April 2006 to Present) • Responsibility for over 10 locations generating over $8 million in revenue annually. • Cultivate client relationships. • Implement company systems in order to increase productivity. • Train, motivate and develop employees to provide quality customer service and effective client re- tention. • P & L responsibility. Central Parking System - Miami, FL Project Manager - (December 2002 to April 2006) Responsibility for the Intercontinental Hotel Miami, 30 employees, 2 million in annual revenues. • Cultivate client relationship. • Train, motivate and develop employees to provide quality customer service to all hotel guest. Central Parking System - Miami, FL Assistant Manager - (October 2000 to December 2002) • Oversight of 3 Supervisors, 25 field employees at the Intercontinental Hotel Miami. • Schedule preparation. • Hiring and training of staff. Central Parking System -Miami, FL Various positions of increasing responsibility (February 1994 - October 2000) EDUCATION: • Associates of Arts • Miami -Dade Community College -Miami, FL • Member, Greater Miami and the Beaches Hotel Association RELEVANT PARKING MANAGEMENT SERVICE EXPERIENCE 3�� SECTION C— EXPERIENCE Pagel ,I As many cities have, the City of South Miami is embarking upon a trend to outsource some of the more labor intensive programs and services. The parking management services endeavor provides the City the opportunity to capitalize on the experience of the private sector, to ensure that the program is executed and operated with the goals of the City in mind, while maximizing revenues and providing exemplary customer service to the citizens and visi- tors of South Miami. As this trend continues and technology evolves the City of South Miami is looking for a provider that will improve and modernize the on- street parking operations. The team that Central Parking has assembled to meet this chal- lenge has experience in all of the facets necessary to make this program a success. We have taken into account all aspects of the parking manage- ment services program; from the technology solution required for success, to project management & installation, and the implementation of the on- street program. Assembling a team of experts in all these areas is essential to the longterm successful growth of the parking management system. Central Parking Corporation (CPC), the parent company of Central Parking System of Florida, Inc., has the most extensive and comprehensive experi- ence available to manage a municipal on- street parking enforcement and cash collection service. Central Parking possesses specific and extensive ex- perience providing enforcement management services. Central Parking initiated the first out sourced on- street program in the United States in Charlotte, North Carolina in 1997. Also, Central Parking began op- erating on- street programs in London, England in the early 1990's and ex- panded throughout the United Kingdom, Dublin, Ireland and Berlin, Germany. Central Parking has regional and national on- street parking management ex- pertise inclusive of enforcement, violation processing, meter collections, me- ter maintenance, residential permit programs and merchant validation pro- grams. Central Parking has created these programs from the ground up and has worked with the community, merchants and city officials to ensure programs which are fair and effective. These programs have created an improved parking environment for the community while maximizing revenues and improving customer service for the cities we serve. The company has managed more on- street programs in North America than any other company. is : >a ' ? SECTION C— EXPERIENCE Page Central Parking System Central Parking also gained on- street experience in the UK and Europe before the international division of our company was sold in 2007. In Europe, Central Parking provided enforcement and collection services for parking facilities serving major rail- road systems in the UK which have similar patrolling and cash collection require- ments to the on- street business. EUROPE NORTH AMERICA On- street Location Metered Spaces Berlin, GER 17,000 ` Birmingham, ENG Location Metered Spaces 7,000 Charlotte, NC 6,030 London's Royal Parks Hartford, CT 2,400 2,500 Raleigh, NC 2,996 London Borough of Brent Carolina Beach, NC 635 j Durham, NC 800 Newport, RI 450 Mobile, AL 648 Fort Myers Beach, FL 260 Daytona Beach, FL 188 Central Parking also gained on- street experience in the UK and Europe before the international division of our company was sold in 2007. In Europe, Central Parking provided enforcement and collection services for parking facilities serving major rail- road systems in the UK which have similar patrolling and cash collection require- ments to the on- street business. EUROPE On- street Location Metered Spaces Berlin, GER 17,000 ` Birmingham, ENG 3,000 Nottingham, ENG 7,000 Edinburgh, SCT 9,000 London's Royal Parks 4,000 Oxford, ENG 2,500 k London Borough of Lambeth 55,000 London Borough of Brent 45,000 Railroad Contracts Southeast Trains 25,000 WAGN 7,300 C2C 2,551 On the following pages are summaries of some of our major domestic on- street op- erations, as well as select contracts we operated in the UK and Europe: SECTION C— EXPERIENCE Page 3 HARTFORD, Hartford Parking Authority 155 Morgan St. Hartford, CT 06103 James Kopencey, Executive Director (850) 527 7275 Start: 'Feb -06 End: Feb -11 Enforcement ✓ Parking Shop Nature�fWork Notice Processing ✓ IT - Booting Collection ✓ Removal and Maintenance ✓ owing Off - Street ✓ 1e #ratt Spaces 21400 ventre tt 1 #ed :. $3,900,000 (76% increase in 1 year after CPS partnership) Central Parking System currently manages the City of Hartford's Municipal Garages and the on- street ' parking program under contract. A longstanding client, one of the City's garages has been operated by Central Parking System since 1996. The on- street program was awarded to Central Parking Sys- tem in 2006 after a rigorous nationwide RFP process. The portfolio consists of 1,600 metered spaces and 3,600 garage parking spaces. Previously, the on- street parking operation was administered through several different Departments within the City of Hartford. The City consolidated all parking operations through the creation of the Hartford Parking Authority. Early on, results showed a significant increase in revenues within the on- street operations. Just as important, consistent enforcement through Central's Downtown Diplomat parking enforcement program resulted in a considerable increase in turn -over of short term parking spaces within the downtown. This has made valuable curbside parking space available for visitors and shoppers and greatly diminished the perception of downtown parking difficulties. With consulting services provided by Central Parking System, a new centralized parking operations office was constructed to better serve the community and to create a "one stop shopping" destina- tion for parking services. Within this customer service center, monthly permits are purchased, parking citations can be paid and adjudication services are provided. Achievements in this contract: Consolidation of parking operations under professional management "`' • Meter repair time was decreased from one day to just under two hours • Replacement of all on- street meter locks with high security components • Establishment of new parking enforcement routes • A 25% increase in on- street revenues within the first six months of CPS operations for a significant increase in revenues to the City. Page 4 CHARLOTTE, CAROLINA CDOT/ City of Charlotte Coti�ct Infoxfnatr�� ° ", Doreen Szymanski, Public Service C}tARL(YTTIs- '::„ (704) 336.7527 Start: Mar -97 End: Enforcement ✓ Parking Shop NurfWork "' Notice Processing ✓ IT Booting ✓ Collection ✓ Removal ✓ and Maintenance ✓ Towing ✓ Off — Street Mekete�`p�c 6,030 Rerinu#allac3ed.' $1,880,439 After twenty years without meters, in 1997, the City added 1,500 new meters on- street. As part of this effort, Charlotte became the first city in the United States to do a 100% privatization of a parking program, from installation of meters to enforcement and adjudication. A major effort in the privatization of parking in Charlotte was the development of political and corpo- rate business consensus, as well as developing positive media support for the program. Today, CPS a Parking works very closely with the downtown community. The program even has an oversight com- mittee composed of key stakeholders in the downtown business community Our program, Park Itl, was featured on the CNBC news program, The Edge, on February 18th 1999. The program focused on the privatization efforts of CPC and how significant profits were generated while funding expenses through the new operating revenue. CPC revamped the Parking Break merchant validation program in 1998. The program has a new name, Park! Center City, a new look, logo and banners. They have more participants than ever before and have introduced a replacement for the old stamps, the Charlotte Coin. The Charlotte Coin com- memorates Charlotte's history of producing gold coins. The Charlotte Coin is a universal transporta- tion coin that works in nearly all- uptown parking facilities, parking meters, city busses and the Char- lotte Trolley. The Park It! office is selling the $1 parking coins at a 50% discount to Center City restau- rants and businesses to promote Charlotte Center City and assist uptown businesses in their market- ing efforts. Achievements in this contract: Received contract renewal in 2005 First U.S. city to do a 100% privatization of on- street parking First U.S. city to enable web payments of parking citations Winner of the Year 2000 International Parking Institute (IPI) "Award of Excellence" for merchant validation program CPC has increased collection percentage from 50% to the current 78% I Page 5 MOBILEp ALABAMA City of Mobile . . . . . . . . . ; . . . . . . . . . . . . V,� I Contact �rttormataon � John Bell it 251-208-7177 Start Dec -02 End Dec Enforcement ✓ Parking Shop ✓ Notice Processing ✓ IT Booting ✓ Collection ✓ Removal ✓ and Maintenance ✓ Towing ✓ Off — Street ✓ r 648 $600,000 SECTION 0— EXPERIENCE Jody Strickland, Financial Business Analyst (386) 671-8077 (386) 671-3965 I Page 6 to jEnforcement I ✓ IParking Shop ]Notice Processing ✓ JIT M-oofina I lCollection ✓ — Street RALEIGH9 NORTH CAROLINA Parking Administrator Gordon Dash (919) 890 -3033 . . . . . . . . . .. . . g�,,gg ... ... Start Aug -05 End Jul -08 . ... "Enforcement ✓ Parking Shop ✓ Notice Processing ✓ IT Clamping ✓ Collection ✓ Removal ✓ and Maintenance ✓ ?g� Pound Street 2,996 $1,200,000 I Page 7 Carolina Beach, NC . . . .. . .... ... . . . . . . . .. .. . . . .... City of Newport ... . . . . . . T .. n.MMWBmh — , ! +„ '... . . .. . Tim Owen Newport, RI 02840 (910) 458-2999 Start Mar-02 End Dec-08 Jonathan Stevens, Economic Development Director Enforcement ✓ Parking Shop Mature of Notice Processing ✓ IT End May-1 1 Booting Enforcement Collection ✓ Parking Shop Removal NsureofWork and Maintenance ✓ 'A Towing IT Off —Street Metered spaces 635 'AL 2 $811,000 ✓ NEWPORT, ISL AND . . . .. . .... City of Newport 43 Broadway NEWPORT Newport, RI 02840 t639 Jonathan Stevens, Economic Development Director (401) 845-5413 Start May.01 End May-1 1 Enforcement Parking Shop NsureofWork Notice Processing IT Clamping Collection ✓ Removal and Maintenance ✓ Pound loff Street petered p .. . ...... 450 single spaces $500,000 z SECTION C— EXPERIENCE ADDITIONAL Page 8 Contact/Title Address /Phone Facility Description Ms. Jody Strickland P.O. Box 2451 City of Day - Meter collec- Financial Business Ana- Daytona Beach, FL 32115 tona Beach - On Street tions for the city. lyst (386) 671 -8077 Services City of Daytona Beach stricklandjCcadb.us Mr. Ray Diaz P.O. Box 025504 Airport park- Management of Chief — Commercial Opera- Miami, FL 33102 ing garages and valet self park spaces and tions Division (305) 876 -7627 services valet services Miami International rdiazCmiaini -air op rt.cam Airport Ms. Veronica Esparza 200 West Washington St. City of Phoe- 2 parking ga- Contract Specialist II 14th Floor nix rages, 6 sur- face lots. City of Phoenix Phoenix, AZ 85003 3,500 total (602) 256 -4361 Spaces veronica.esp2rza@Ohm ix_90v Mr. Luis Maldonado 110 Pine Street #820 City of Long Beach - Off Parking ga- rage / lots staff - Parking Operations Ad- Long Beach, CA, 90802 Street Park- ing and man - minister (562) 570 -5827 ing agement. City of Long Beach uis maldonado@1ggn beach qgv Mr. Evan Mory City of St. Petersburg City of St. MidCore and Parking Manager 175 Fifth Street North Street North Petersburg – Off Street SouthCore Parkin ga- City of St. Petersburg St. Petersburg, FL Parking rages 2,486 (727) 551 -3322 spaces), evan Staffing and management I !3 { SECTION D-- HUMAN RESOURCES Although the RFQ does not provide specific scheduling requirements or guidelines, it does mention in the Capability and Skill portion under number 7 to show a staffing schedule showing maximum use of full- time employ- ees. Based on that recommendation and the additional information sup- plied by the city outlining the number of on- street spaces (750), a hypo- thetical schedule might be as follows for the on- street enforcement portion. Monday through Friday 9am -5pm 1 FT parking ambassador (250 spaces) 1 FT parking ambassador (250 spaces) 1 FT parking ambassador (250 spaces) Monday through Friday 5pm -12am 1 FT parking ambassador (250 spaces) 1 FT parking ambassador (250 spaces) 1 FT parking ambassador (250 spaces) Saturday and Sunday 9am -12am 1 PT parking ambassador (250 spaces) 1 PT parking ambassador (250 spaces) 1 PT parking ambassador (250 spaces) Operating requirements for the off street spaces were not provided in the RFQ or follow up information. A schedule could not therefore be pondered for that piece of the operation. We would make certain to staff accordingly based upong the requirements the city gave us. LIt l .SECTION D -HUMAN RESOURCES Central Parking System's Affirmative Action is among our stated Company policies. It reads: "This shall be known as the Affirmative Action Program of Central Parking System and is for the purpose of expressing the desire and intent of this Company to provide full and equal employment opportunity to all persons without regard to race, color, creed, sex, na- tional origin or age. It is 'affirmative' in that it commits the Company to a program of posi- tive action rather than mere avoidance of discrimination and it is 'action' in that it meas- ures deficiencies, sets goals and evaluates achievement of the goals." The President of Central Parking System shall from time to time issue statements of policy for the information and guidance of all employees in achieving equal employment opportunity. These statements shall become part of our policy and be appended to it. j SECTION D- HUMAN RESOURCES 3 While the RFQ request pay rates for full time employees associated with this project, without more di- rect knowledge of the current pay rates of the parking programs employees, we can only guarantee that all employees associated with this program will earn at least the Florida Minimum wage of $7.21 per hour. A higher rate than that would be likely as our desire will be to have highly motivated employ- ees. In addition to their salary, employees will be eligible for company benefits as outlined below. Central Parking System provides a competitive benefits package to eligible employees. Central Parking benefits are based on an employee's status: All employees working for Central Parking System at the City of South Miami locations will be eligible for benefits. 4 SECTION D —HUMAN RESOURCES a s� 1 1' BENEFIT SERVICE DESCRIPTION SALARY HOURLY Medical 90 calendar days $16.50 bi- weekly contribution by em- X X Insurance ployee. May purchase dependent coverage X X Life 90 calendar days Paid for by Company - $10,000 X X Insurance Paid for by Company - $20,000 X Paid for by Company - $80,000 acation 1 year 1 week paid vacation X X 3 years 2 weeks paid vacation X Paid 90 calendar days Accrue Y2 day per month (up to 6 X X ick Leave working days per year). May accumu- late up to 30 working days Paid 90 calendar days New Year's Day, Memorial Day, Inde- X X olidays pendence Day, Labor Day, Thanksgiv- ingi Day, Christmas Da Petty 90 calendar days Time off without pay for personal mat- X X Leave ters Emergency 90 calendar days 3 days off with pay in the event of X X Leave death of immediate blood relative Medical 1 year Up to 6 months recuperative leave of X X Leave absence Educational 1 year Up to 2 years off to continue education X X Leave Military 1 year Two weeks off to attend camp, in addi- X X Leave tion to regular vacation; military pay supplemented to equal normal earn- ings Jury 90 calendar days Time off granted, and jury pay supple- X X Leave mented to equal normal earnings Military 90 calendar days Employee re -hired in the event of ac- X X Re -hire tive duty or reserve component call-up Tuition Reimburse 1 year Employee reimbursed cost of tuition X X ment I and fees for approved stud 01(k) Plan 1 year 100% Company Matching Funds up to X X 3% of employee salary invested. $1,000 Super Match. NO Vesting pe- riod. Personal Holiday 6 months Employees granted a personal day off X X with Lay. Central Parking System vies for talent in a competitive environment, the Miami area being one of the most competitive. To recruit and retain the best resources to serve you, we have developed a compre- hensive employee recruitment, selection, training, and motivation process specific to the parking in- dustry. The following provides an outline of our human resources employment practices. PRE — EMPLOYMENT SCREENING AND HIRING PROCEDURES ,a FINDING THE BEST RE- SOURC "ES TO SERVE YOU { Central Parking System believes that it is critical for front -line employees to have strong communica- tion skills, demonstrated professionalism, integrity and courtesy. Regional Human Resource Manag- ers assist local managers to coordinate the personnel efforts for the parking services in the City of ? South Miami, supervising the recruitment of new individuals needed to fill open positions. Operations Managers and Project Managers will be responsible for coordinating the training of employees, in- cluding Central Parking System's customer service training program. Our ongoing commitment to hir- ing qualified individuals and providing them with proper training sets us apart from other parking op- erators. Recruiting - Central Parking System uses a variety of resources for recruiting personnel. Our Com- pany's recruiting sources include universities, business colleges, the Urban League, senior citizen groups, churches, other employees, the United Way and social service centers. Screening - Prior to the interview, each employee is screened via telephone to determine the individ- ual's ability to communicate professionally. Interview - Interviews take place at our main office and are conducted by the Human Resources team. The interview targets experience, appearance and interaction with the public. Step One Survey - This test evaluates an applicant's attitude toward honesty, illegal drugs and overall integrity. All employees are required to complete and pass this test prior to hiring. DMV Check - A Department of Motor Vehicles check is critical, especially in the event that an em- ployee will be driving vehicles (e.g., valet drivers). Central Parking System also has a drug testing re- quirement for individuals who are transporting people (e.g., shuttle drivers). Reference Checks - Central Parking System checks past employers. We train managers to break through the "dates and wage only" verification response. Job Offer - After the applicant has satisfied all pre- screening tests, Central Parking System will ex- tend an offer for the position. Based on the applicant's needs, our Company tries to coordinate work schedules with personal life commitments, thus ensuring a more satisfied, dedicated employee. EMPLOYEE ORIENTATION AND TRAINING Developing Excellent Skills for Customer Service ' }l } S I SECTION O- HUMAN RESOURCES k Central Parking System takes seriously employee orientation and training our human resources. Our orientation process is comprehensive and addresses a variety of new hire issues. New employee ori- entation discusses the Company's vision, mission, benefits, how to become a Central Parking System "ambassador," and the role that each employee plays as the most important person representing our Company. Central Parking System understands that our public face in the booth must be one that pro- jects professionalism and friendly, courteous service. Customer service and satisfaction are integral to the service we provide our client's customers. As a result, we have developed a customer service training program for all employees that is unique to our industry. Customer service training is based on fundamental courtesies that help make a positive first impres- sion: SECTION D -HUMAN RESOURCES In addition, Central Parking System offers a written test as one of many tools available for training our cus- tomer service personnel. n TAKING C.A.R.E. OF BUSINESS Another innovative training program at Central Parking System is "Taking C.A.R.E. of Business: Choosing to Deliver Remarkable Customer Service." ,, Developed exclusively for Central Parking System, the program is designed to help employees understand the essential elements of customer service and provide basic skills. "Taking C.A.R.E." is a one -day, video- assisted session that is highly interac- tive. The trainer uses discussion and workbook activities that blend actual employee scenarios and real work situations in three video training seg- ments. All hourly employees are placed in the C.A.R.E. customer service - training program during their first few days of training and before being placed in the work setting. The program's key elements center around four con- cepts: Connect to our customers Attention to their needs Responsible for their problems Enthusiastic about our role as service providers ,i SECTION 0— HUMAN RESOURCES €z` TRAINING FOR RNFORCENIENT AND COLLECTIONS PERSONNEL Below you will find a sample table of contents for enforcement agent training that will be utilized to incorporate all of the City of South Miami's rules and regulations in regards to the on- street enforce- ment programs. The following was used to formulate officer training for the City of Charlotte Park -It Program. Enforcement Agent Training Manual Table of Contents k „t Welcome Letter Background of Park Itl Program 2. Purpose of Enforcing On- Street Parking Violations Safety Issues Benefits Traffic Flow 3. Preparing to be an Enforcement Agent General Information Agent. Training Agent Safety Customer Service 4. Rules General Conduct Office Activity Beats Breaks ' Equipment i ' SECTION O —HUMAN RESOURCES Timeclock Appearance r, =t Consequences ae Enforcement ` Enforcing Violations is When to Enforce Violations Necessary Equipment for Enforcement PM Rush Hour Enforcement 6. Handwritten Tickets Generating Handwritten Tickets Timed Parking with Handwritten Tickets 7. Computerized Tickets A. Generating Computerized Tickets B. Timed Parking with a Hand -Held Unit ' C. Logging Off the Hand -Held Unit D. Replacing the Ticket Roll on the Hand -Held Unit E. Replacing the Battery on the Hand -Held Unit 8. Description of Violations 9. Radio Communications Using the Radio Radio "10" Codes ....,. 10. Towing a Vehicle Filling out a Tow Slip Filling out the Tow Sticker ,.. 11. Voiding Tickets SECTION D —NUMAN RESOURCES 12. On- Street Parking Permits 13. Location/ Uptown Landmarks #1 Enforcement Agent Beats (Regular, AM & PM Rush Hour) #2 Sample Handwritten Ticket #3 Tow Slips #4 Tow Sticker #5 Tow Call -In Sheet #6 Park It! On- Street Parking Program #7 Residential Parking Permit Program #8 City of Charlotte Temporary Special Visitor Permit #9 U. S. Court Security Official #10 COOT Street Use or Closure Notices #11 Current Meter Inventory Additional Policies/ Attachments I:t • l m 3 O' y" i '..� SECTION E— MISCELLANEOUS MISCELLANEOUS OF Pagel Central Parking System understands the requirements of this RFQ and is uniquely qualified to achieve those requirements. Central Parking is committed to the success of the City of South Miami's Munici- pal Parking Program; as the successful Proponent, Central Parking and our very distinguished team of professionals will take over the responsibilities of the system. As a function of this RFQ we have re- viewed current operations as well as the process for improving and expanding the system as a whole, We are properly financed to take on this endeavor and have explored the vari- ous types of equipment on the market that will provide the City with the highest level of customer service and meet all of the requirements set forth in the RFQ. Central Parking System operates many large operations that all require us to provide cashiers, supervisors, attendants and enforcement agents similar to the South Miami operation. To list all current and past contracts would be volu- minous and we believe that verification of the previously listed local and na- tional references where we supply similar services is sufficient. However, we hereby state that we have not lost nor had any contract terminated within the past five years for cause or for contractual non - compliance. We are glad to supply the City of South Miami with additional references or specific informa- tion related to any particular contract promptly upon request. Central Parking System if awarded the contract with the City of South Mi- ami, would implement a customer care amenity program that would be at no additional cost to the City of South Miami. Our program would be de- ployed and designed to assist possibly distressed customers who may need some special attention, free of charge such as battery jump starts, flat tire assistance, etc. Additionally, all Central Parking System employ- ees associated with this contract would be required to carry a map with them at all times so that they could easily deliver directions to a customer in need. OCentiwaft al Parking System SECTION E— MISCELLANEOUS Page On the pages that follow is the qualification bond in the amount of $100.000.00 as outlined in the R FQ. igned and Seale this day of March.: zo 9. Central Parkin System (Seal) Witness Principal �l By: � Li6d�,- Title ' Berkley Regional Insurance Company Deborah S. Hudgins Wi s / By: Elizab A. Hartzberg, Attorney -in -F KAdepgMG- Knoxville Surety Group \Client FoldersTentrol Parking\Bon& and Inde.ityUtid Bond Form- generic blank .doe e No. 340c POWER OF ATTORNEY BERKLEY REGIONAL INSURANCE COMPANY WILMINGTON, DELAWARE NOTICE: The warning found elsewhere in this Power of Attorney affects the validity thereof. Please review carefully. KNOW ALL MEN BY THESE PRESENTS, that BERKLEY REGIONAL INSURANCE COMPANY (the "Company "), a corporation duly organized and existing under the laws of the State of Delaware, having its principal office in Greenwich, Connecticut, has made, constituted and appointed, and does by these presents make, constitute and appoint: Tim J. Brandt, John A. Goley, E.J. Pennisi, Jr., Elizabeth A. Hartzberg or Deborah S. Hudgins of Marsh U.S.A. of Nashville, TN its true and lawful Attomey -in -Fact, to sign its name as surety only as delineated below and to execute, seal, acknowledge and deliver any and all bonds and undertakings, with the exception of Financial Guaranty Insurance, providing that no single obligation shall exceed Twenty Million and 00 /100 Dollars ($20,000,000.00), to the same extent as if such bonds had been duly executed =. and acknowledged by the regularly elected officers of the Company at its principal office in their own proper persons. = 2 This Power of Attorney shall be construed and enforced in accordance with, and governed by, the laws of the State of Delaware, without giving effect to the principles of conflicts of laws thereof. This Power of Attorney is granted pursuant to the following resolutions which were duly and validly adopted at a meeting of the Board of Directors of the Company held on August 21, 2000: "RESOLVED, that the proper officers of the Company are hereby authorized to execute powers of attorney authorizing and qualifying the attorney -in -fact named therein to execute bonds, undertakings, recognizances, or other suretyship obligations on behalf of the Company, and to affix the corporate seal of the Company to powers of attorney executed pursuant hereto; and further _ — RESOLVED, that such power of attorney limits the acts of those named therein to the bonds, undertakings, recognizances, or F other suretyship obligations specifically named therein, and they have no authority to bind the Company except in the manner F and to the extent therein stated; and further RESOLVED, that such power of attorney revokes all previous powers issued on behalf of the attorney -in -fact named; and ° further -n RESOLVED, that the signature of any authorized officer and the seal of the Company may be affixed by facsimile to any power of attorney or certification thereof authorizing the execution and delivery of any bond, undertaking, recognizance, or other — suretyship obligation of the Company; and such signature and seal when so used shall have the same force and effect as though manually affixed. The Company may continue to use for the purposes herein stated the facsimile signature of any person or persons who shall have been such officer or officers of the Company, notwithstanding the fact that they may have ceased to be such at the time when such instruments shall be issued." IN WITNESS WHEREOF, the Company has caused these presents to be signed and attested by its appropriate officers and its ',)corporate seal hereunto affixed this day of 4 YL -PiivdL 2007. Attest: Berkley Re ' al Insur nce Company (Seal) By S. Lederman Robert P. Cole Senior Vice President & Secretary Senior Vice President - WARNING: THIS POWER INVALID IF NOT PRINTED ON BLUE "BERKLEY" SECURITY PAPER. STATE OF CONNECTICUT) ss: COUNTY OF FAIRFIELD ) 5 Sworn to before me, a Notary Public in the State of Connecticut, this -31, day of Aa 2007, by Robert P. Cole and Ira S. Lederman %. who are swom to me to be the Senior Vice President, and the Senior Vice President and Secretary, respectively, of Berkley Regional Insurance = Company. g _ C . - Notary Public, State of Connecticut M CERTIFICATE 1, the undersigned, Assistant Secretary of BERKLEY REGIONAL INSURANCE COMPANY, DO HEREBY CERTIFY that the foregoing is a - true, correct and campl.ete copy of the original Power of Attorney; that said Power of Attorney has not been revoked or rescinded and that the authority, of the Attomey- in -Faci set forth therein, who executed the bond or undertaking to which this Power of Attorney is attached, is in full force and effect as of this dare. Given under my hand and seal of the Company, this 3rd day of March 2009 (Seal) John F. ^rs