6THE CITY OF PLEASANT LIVING
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
To:
FROM:
DATE:
The Honorable Mayor & Members of the City Commission
Steven Alexander, City Manager
September 1, 2015 Agenda Item NO.:.iJ...
SUBJECT: A Resolution authorizing the City Manager to enter into a one-year agreement
with FPL 'FiberNet, LLC to provide internet service for the City.
BACKGROUND: The City entered into a three-year agreement with FPL FiberNet in February
2012, in accordance with Resolution #43-12-13600; copy attached, to enhance
the performance and reliability of all internet circuits, while providing a complete
fiber based system. Fiber systems have more bandwidth capacity, as well as, not
as susceptible to lighting strikes as copper based systems. Miami-Dade County
lTD, the City's IT maintenance and service provider, has performed an analysis of
the City's internet circuits and is recommending an upgrade that will provide the
City with network transport and internet services over the upcoming fiscal year.
The new network design being implemented by Miami-Dade County, will
leverage the scalability of the AT&T Switched Ethernet (ASE) network service, to
scale bandwidth up or down, add new sites or change features in near real time.
The City will benefit from the improved bandwidth and redundancy of the dual
hub architecture for City Hall and the two remote sites. Miami-Dade County will
coordinate, schedule and perform network installation ofthe new AT&T network
services that include actively monitoring the AT&T ASE network circuits and
performing repairs 24/7/365.
Miami-Dade County is in the process of transitioning the City onto new virtual
server infrastructure that is hosted at the Miami-Dade County, Main Data Center
located at 5680 SW 87 Ave. The new network design being implemented by
Miami-Dade County, will provide the City of South Miami with the network
bandwidth required to access the City's IT hosted infrastructure at the County's
secure Data Center; perform data backup's, and deliver high speed Internet
Service to the City seamlessly.
Miami-Dade County will establish a migration plan onto the AT&T ASE network
circuits, testing and transition of service will occur prior to the final month of the
12 month FPL agreement. Then during the final month Miami-Dade County will
coordinate and schedule with minimal impact to the City of South Miami the
transition onto the new high speed AT&T Switched Ethernet Network service.
THE CITY OF PLEASANT LIVING
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
AMOUNT:
ACCOUNT:
FUNDING
Therefore, a one (1) year renewal agreement with FPl FiberNet will ~rovide the
City the flexibility to transition to Miami-Dade County at the end of the one-year
period. The monthly cost to FPl FiberNet increased slightly froin the current
$2,490 per month to $2,860 per month as a result of entering into the one (1)
year renewal agreement instead of a three (3) year renewal agreement as
originally proposed prior to the Miami-Dade County network upgrades.
Amount not to exceed $35,000; $2,860 per month
The expenditure shall be charged to Internet Service, account number 001-1340-
513-4632.
RESTRICTIONS: There are no reporting requirements or restrictions on the use of the City funds.
ATTACHMENTS: FPl FiberNet One-Year Renewal Agreement
Resolution #43-12-13600 & Agreement
1 RESOLUTION NO: _____ _
2 A Resolution authorizing the City Manager to enter into a one-year
3 agreement with FPL FiberNet, LLC to provide internet service to the
4 City.
5 WHEREAS, the City requires internet service and related connections to enhance
6 communications and the performance of City business; and
7 WHEREAS, FPL FiberNet, LLC provides the City with a sole source proprietary
8 fiber based network to deliver internet and network transmissions to the City; and
9 WHEREAS, Miami-Dade County lTD is the City's IT maintenance and services
10 provider; and
11 WHEREAS, Miami-Dade County lTD will be upgrading the City's network during
12 FY 2015 -2016 to an AT&T Switched Ethernet network that will provide the City
13 improved bandwidth and redundancy while also transitioning the City to a new virtual
14 server infrastructure hosted at the Miami Dade County Main Data Center; and
15 WHEREAS, entering into the one-year renewal agreement with FPL FiberNet will
16 provide >the City the flexibility to transition to Miami-Dade County lTD upon completion
17 of the new network design when the FPL FiberNet agreement expires. The expenditure
18 will be charged to Internet Service, account no. 001-1340-513-4632.
19 NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF
20 THE CITY OF SOUTH MIAMI, FLORIDA;
21 Section 1. The City Manager is authorized to enter into a one-year agreement
22 with FPL FiberNet, LLC for network and internet service for an amount not to exceed
23 $35,000. A copy of the Agreement is attached.
24 Section 2. Severability. If any section, clause, sentence, or phrase of this
25 resolution is for any reason held invalid or unconstitutional by a court of competent
26 jurisdiction, this holding shall not affect the validity of the remaining portions of this
27 resolution.
28 Section 3. Effective Date: This resolution shall take effect immediately upon
29 enactment.
30
31
32
33
34
35
PASSED AND ADOPTED this _ day of ____ >, 2015.
ATIEST: APPROVED:
CITY CLERK MAYOR
Page 1 of2
1
2
3
4
5
6
7
8
9
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND EXECUTION
EXECUTION THEREOF
CITY ATIORNEY
Page 2 of2
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Harris:
Commissioner Liebman:
Commissioner Welsh:
Commissioner Edmond:
Account Name:
Order Type:
Administrator Contact Details
First Name:
Phone Number:
Street Address:
Billing Contact Details
First Name:
Phone Number:
Street Address!
Initiator Contact Details
irst Name:
Phone Number:
Implementation Contact Details
First Name:
Phone Number:
Technical Contact Details
FfrstName:
Phone Number:
Servfce Description:
erm (months):
Customer PON#:
Date Sent:
umbo Ethernet MTU:
Multicasting:
Node Activity:
Physical Address:
Oty, State, Zip Code:
DemarcjRoom/Floor:
Site Contact:
Site Phone Number:
ClLl Code:
FPL FiberNet Clrcult 10:
Committed Information Rate:
CE Port Type:
CE Port Media:
Ethemet Duplex Mode:
LOA Responsibility:
Demarc Device Power:
Demarc Mounting:
FPL FiberNet Ethernet Service Order
Service Order Fax Number: 888-835-9170
FiberNet Fax $erver@FPl.com
Customer Information
City of South Miami Bill Account Number.
Renewal Quote Number:
OPNumber:
Steven Last Name:
305.663.6339 Email Address:
6130 Sunset Drive City, State & Zip Code:
Alfredo last Name:
(305) 663-6338 Email Address:
6130 Sunset Drive Cly, State & Zip Code:
Steven Last Name:
305.663.6339" Email Address:
Greg Last Name:
305.663.6320 Email Address:
Greg Last Name:
305.663.6320 Email Address:
Order Details
Ethernet VPN Point to Multipoint Desired DeDvery Date:
12 Months Expedite Requested:
Customer Circuit 10:
Supplement:
Value Added Services
Dy" (gOOD Bytes) QoS:
Dyes
Location Information
500325
OP-18749
Kulick
SKuJick@southrniamifl.gov
South Miami, FL33143
Riverol
Ariverol@southmiamifl.gov
South Miami, Fl33143
Kulick
SKulick@southmiamifl.gov
fzak
Gizak@southmiamifl.gov
fzak
Gizak@southmiamifl.gov
D Yes $250/day
IVersion: I
.
Dy"
Hub/Location All Location Z/Z Location 3 Location 4
Change Change Cha~~
6130 Sunset Drive 4795 SW 75th Ave. 5800 SW 66 ST.
South Miami, FL 33143 Miami, Fl33155 South Miami, FL 33143
2nd Ff 1st FL 1st Fl
Greg fzak Greg fzak Greg fzak
305.663.6320 305.663.6320 305.663.6320
87284 87285 87286
20M bps lOMbps 10Mbps
Renewal Monthly Recurring Charge: $760.00 $750.00 $750.00
Non Recurring Charge:
Value Added Services (Per Site)
Hub/location A/l location Z/2 location 3 location 4
MRC NRC MRC NRC MRC NRC MRC NRC
Burstin :
Route/aSP Protection: .JY" Yes Yes Yes
~G Control Protocol:
LAG Additional Port: y", y", y", Yes
VlAN Service 802.1 , y", y", y", Yes
VlAN 10:
Performance Management Portal: I.erne
res1rictien. apply)
otal Value Added Charges: -----
Customer Instructions/Comments
Please identify below any special office,s and facilities and 911 special facilities as defined under 4.5 of47 CFR Part 4.
his is a 12 month renewal SO for CV-87284, 87285 & 87286, subject to the terms and conditions of the Service Agreement entered into by and between
he City of South Miami and FPl FiberNet, on or about March 29, 2012.
Commercial Terms & Authorization
o Agent: D Customer Referral o Wholesale ~ Retail
Monthly Recurring Charges: $2,260.00 Non Recurring Charges: $0.00
Other Monthly Recurring Charges: $0.00 Other Non Recurring Charges: $0.00
otal Monthly Recurring Charges: $2,260.00 Total Non Recurring Charges: $0.00
Agent: Agent Opportunity Number
Account Executive: Carlos Padilla Sales Engineer: Michael Browne
Accepted By: Date:
Customer Name: Customer Title:
Customer Signature: Date',
0 By ~he~klng this box, I certify that I have read and I am In agreement with FPL FiberNet's Standard Servl~e Agreement and Exhibits. The Servlee Agreement can be found at
www.FPLFiberNet.~om/contact/contents/~ontact_us.shtml.
If the customer does not have a Service Agreement (MSA/SA) with FPL FiberNet (FN) at the time of order, FN's standard MSA/SA will govern services until a MSA/SA is E!J[ecuted.
Pricing and payment terms are subject to customer credit rating. Fees Incurred by FN at the request of customer, including but not limit~;!.-to cross connect and mapping fees, will be passed
onto the customer with a 10% administration fee. -'
II MRC and NRC prices are stated In US dollars and do not Include standard taxes or fees such as, but not limited to, USF and/or csr. other taxes and fees can add between 20% and 30% to
he final billed amounts. Customer may Issue one revision to the Service Order (a "Change Order") without charHe prior to acceptance. Any additional Change Orders may be subject to an
administration fee of $250 per Change Order.
Customer is responsible for providing colocation rackspace, AC power backed by UPS and clear and diverse conduit a~ess from the property line of above listed sites to Customer's
demarcation point within the building. Customer agrees to assist FN In obtaining the right to Install the FN Facilities (as defined in the MSA/SA) on any premises owned by a third party, and to
pay all costs incurred in obtaining ongoing rights to access such premises to !nstall, operate, repair and maintain the FN Facilities. FN requires that Customer provIdes a Letterof Authorization
(LOA) from above listed sites, buildIng management's and/or owners granting FN permission to deliver services to Customer within listed sites.
Your connection. Our responsibilit
).ervke Delilluerv" 1\lpn'Q.: $~E'PS
FPl FiberNet's service delivery process consists of several stages as detailed below. As part of our goal to
provide eKceptlonal customer service, we will be communicating with you throughout each stage.
'.I):<1ge l
Order Acknowledgement
Jlt1g" :.
Introduction & Order Confirmation
'),,'1J{C l
Engineering
"ldt;<2 t
Property Management Approval and
Permitting (if applicable)
C'CdW' r:
Construction (If needed)
~),lgt' G.
Installation
Stdg8 7
Connection Notice
-Acknowledges receipt and acceptance of your order
-Service Delivery Specialist introduction, scheduling of site survey
and final confirmatIon of order details
-Forecast date in which service is estimated to be delivered
-Obtainment of property management and permit approvals
-ConstructIon phase timeline
-Coordination and scheduling service installation
-NotificatIon that the order is complete and ready for service
-FPI..
FiberNet
Account Name:
Order Type:
Administrator Contact Details
First Name:
Phone Number:
Street Address:
Billing Contact Details
First Name:
Phone Number:
Street Address:
Initiator Contact Details
First Name:
Phone Number:
Implementation Contact Details
RrstName:
Phone Number:
Technical Contact Details
Rrst Name:
Phone Number:
IService Description:
erm (months):
ICustomer PON#:
IDate Sent:
Routing Type (protocol):
BGP Routes:
Reverse DNS:
FPL FiberNet DIA Premium Service Order
Service Order Fax Number: 888-835-9170
FiberNet Fax Server@FPL.com
Customer Information
City of South Miami Bill Account Number:
Renewal Quote Number:
OPNumber:
Steven Last Name:
305.663.6339 Email Address:
6130 Sunset Drive City, State & Zip Code:
Alfredo Last Name:
(305) 663-6338 Email Address:
6130 Sunset Drive City, State & Zip Code:
Steven Last Name:
305.663.6339 Email Address:
G,,,, Last Name:
305.663.6320 Email Address:
Greg Last Name:
305.663.6320 Email Address:
Order Details
Dedicated Internet Access -Premium Desired Delivery Date:
12 Months Expedite Requested:
Customer Circuit 10:
Supplement:
Service Details
No Routing DIA Interconnection Type:
AS#(s):
Dy" Forward DNS:
IP Address Details
IPv4
500325
QP-19663
Kulick
SKulick@southmiamifl.gov
South Miami, Fl33143
Riverol
Ariverol@southmiamifl.gov
South MIami, Fl33143
Kulick
SKulick@southmiamifl.gov
Izak
Gizak@southmiamifl.gov
Izak
Gizak@southmiamifl.gov
ASAP
Dyes $250/day
87287
IVersion:
Routerless, Customer Firewall
:::JY"
FPL FlberNet Allocated IPv4 Address Space (Form Required): bYes Icustomer IPv4 Address Space Advertising (/24 or greater): [ y"
AdditionallP Block Requested: I I
1Pv6
FPL FlberNet Allocated IPv6 Address Space (Form Required): [ y" Customer IPv6 Address Space Advertising (/64 or greater): Dy"
Managed Services Details
Managed Router: Dy"
NAT: If Static NAT is required please list private IP Addresses in comments
section of this service order
DHCP (Private IPs Only): If Customer defined DHCP is required please list private IP Address Pool in
comments section of this service order
location Information
Hub/location A/l Location Z/2 Location 3 Location 4
Node Activity: Change
Physical Address:
aty. State. Zip Code:
Demarc/Room/Floor:
Site Contact: Gree: Izak
Site Phone Number: 305.663.6320
ClL! Code:
FPL FiberNet Circuit ID: CV-87287
Committed information Rate: SOMbps
CE Port TvDe:
CE Port Media:
Ethernet Duplex Mode:
LOA Responsibility:
Demarc Device Power:
Demarc Mounting:
Renewal MonthJy Recurring Charge: $600.00
Non Recurrina: Charae: $0.00
Valu,,-Added Services IPer Site)
MRC NRC MRC NRC MRC NRC IMRC NRC
I •• "" .. ,
JY~ JY~ JY~ ]Y~
" Protowl,
.r. .""". ,I Port ~ IY~ ]Y" ]Y~
),,' , , lY~ ]y" JY~
I, ' " t Port.l,
, 'SeN'"''
IM~",'~~ """'tv' , , oy~ ny" bY~ bY~
liP .'od" ,
. i
PI"" , ... "Iv I ~ , .. "'., , ,4.
~h" " • 12 mooth R,",w", so tor CV-.,." " ~'~_ tto' , >oy '" uo,wm ,," Citv at
ISouth Miami and FPL FlberNet, on or about March 29, 2012.
Commercial Terms & Authorization
DAgent: D Wholesale [2] Retail
Monthly Recurring Charges: $600.00 Non Reaming Charges: $0.00
Other Monthly Recurring Charges: $0.00 Other Non Recurring Charges: $0.00
otal Monthly Recurring Charges: $600.00 Total Non Recurring Charges: $0.00
lAaent:. Agent Opportunity Number
Account Executive: Carlos (Carl) Padilla Sales Engineer: Michael Browne
Accepted By: Date:
Customer Name: Customer Title:
Customer Signature: Date:
or "-eta" \.ustomers un y
o Bychecklng this bOK, I certifylhall have read and I am In agreemenlwilh FPL FiberNer. Standard ServlceAgreemenland Exhibits. The Service Agreemenl can be found al
rWW.FPLFlberNet.oom/contact/conlents/oontact_us.shtml.
If Ihe custom@rdo@snothaveaServlceAgreement(MSA/SAlwith FPL FlberNel aline lime of order, FPL FiberNers standard MSA/sA will govern .ervice. unlil a M5A/SA is ... eculed. Pricing and payment terms are subject 10
jeu.lomer credit ralins. Fees Incurred by FPL RberNel allhe request of customer, Including but not limiled to cross connect and mapping fees, will be passed onlO the customer w~h a 10% admini.lrallon fee. Cuslomer may Issue
one revision 10 Ihe ServiCl! Order (a NChange Order") withoul charge. Any additional ChanGe Orders may be subject 10 an administralion fee of $250 per Change Order.
I MRC and NRC Prices are staled in US Dollars and do nol indudeslandard taKes such as, bUI nollimlled 10, USF and/or CST. Othertaxes and fees can add between 20% and 30%10 Ihe final billed amounts.
Customer will provide rack space and power free of charee to FPL FiberNel along wilh dear conduit access from the property line of any of Ihe localions listed on Ihis .ervice order 10 Ihe Customer's demare within Ihe buildina •.
power provided by Customer should be UPS backed. FPL FiberNel requires Ihat Customer provides a Letter of AUlhorization from Building Managemenl and/er owners granling FPL FiberNet permission to deliver services to
Customer atanyofthe location. listed on this order.
Your connection. Our responsibility.
Ser\/ice De!nfNV I\ic:}(i Slep~
FPl FlberNet's service dehvery process consIsts of several stages as detailed below As part of our goal to provide exceptional customer serVice,
we Will be communicating with you throughout each stage.
01<1.';1 I
Order Acknowledgement
'-',age 2
Introduction & Order Confirmation
('''hI)
EngineefU1g
'it'lge' I
Permlt(s) and Access Agreements (if applicable)
'[1,'"
Construction & Network IntegratIOn (If needed)
A;]f,ll)
InstallatIOn & Testing
~,("ge !
Connection Notice
_Acknowledges receipt and acceptance of your order
_Service Delivery Specialist Introduction, scheduling of site survey and final confirmation of
order details
_ForeCiist date in which service Is estimated to be delivered
-Obtainment of property management and permit approvals
-Construction and network integration phase timeJine
_Coordination, scheduling and service installation
• Notification that the order is complete and ready for service
RESOLUTION 43-12-13600
A Resolution authorizing the City Manager to enter into a three-year agreement with
FPL FiberNet, LLC to provide Internet service and to replace existing network
connections at Parks and Recreation, Public Works and City Hall.
WHEREAS, the City requires internet service and related connections to enhance
communications and the performance of City business; and
WHEREAS, the City currently has a network that is not sufficient to handle the activity
and traffic; and
WHEREAS, FPL Fibernet LLC offers a fiber based system that will increase the capacity
and performance of the network while providing a cost effective solution and savings beginning
in Year 2 ofthe agreement,
NOW, THEREFORE, BE IT ENACTED BY THE MAYOR AND CITY COMMISSION OF THE
CITY OF SOUTH MIAMI, FLORIDA:
Section 1. The City Manger is hereby authorized to enter into a three-year contract with
FPL Fibernet, LLC and cancel existing network agreements to upgrade and increase the
performance ofthe network.
Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is
for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding
shall not affect the validity ofthe remaining portions ofthis resolution.
Section 3. Effective Date: This resolution shall take effect immediately upon adoption.
PASSED AND ENACTED this~ay OfFebTllary ,2012.
ATTEST:
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
APPROVED:
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Liebman:
5-0
Yea
Yea
13600
Commissioner Welsh: Yea
Commissioner Newman: Yea
Commissioner Harris: Yea
SERVICE AGREE~
1111& _ ..... nl _Ioor wilh.~."""" addanda and BJchlblia ."aohad har$ (lb, "Swae Exhlbll."), colioCUvely,Ioo ~I' Is .nI~ ''''''
by and be""'"" FPLFlllilllllel, u.c. r . and 11)0 a..... t .... , ',,",,1I1Ied b81Qw.. . , ''Custom"' ... an. d!O~. nOl. Wllh. FN, 'Ih~ padl..". 111la !\greotnllnl. shall ,gove. m •• """ .. "",vldad IW FN In aCCOldan •• wi hand flIJrsuant I ••• aO'l.,.18 FN Sarvlca _ ("St)' .,'lIOs' axacu!ad W IfiePadial ("S.rvlc .. "), fGf Ibe
ava1danc8 ., ~ 80's BUbmhtad Ihl'ClUg~ CUstomars raolateted .ccount an Prov'dOts ,nlemat p.~al and ... upled by P_OI ,hall beaan.kferad as
..... I.d by the P""I""
CUllomer
dba name
(II any)
Add", ..
Add .....
CI!y
C!Iv pf Squib Miami
6130 SUnsat DrIve
SglJ1h MJamJ Slate a. ZIP BHJ
Billing COntact
Comp!!ny Billing Name
Tal' fie. Binlng Name
BiDIng COniaot Phone
8,""
AND (II' THAT THE
notIIh:lllon Ind campl.~ _umillltatian al the B~na Flde.Dlapule, '1Id-....
_.wIJl_p1ly.d_ .... oIlOmpl ...... I .. the claim •. FN ma¥.lnGOod
"Ilb_ truI In',U ... :ohfd".on, ~u.t addlHDnllaupponfno dooumtnllUCln Dr
"lICIt CU.lomll'~ 8anl A_de IJ.IspUto .11 Inedequltlli If PH NltaII ~u_ch aona
FIde 01...,. FN,W.III:" notlr,_CuStom". Ir Flurafenntnal.hlUhl CultOmR'" .nib'''. "dlre-,cr id~.nta far-Sllluta._outigel PUrlunU0.lwwlatant Of 1Ippl~b~ SI'rvn Exltlblll IbJR Mf win credll GIIatamaf. Involee lOr luoh
,,,-,aunl ,on alit nell' lIP~ptI'MI billing CYd,. As und· title!", • -• .,. Fl. Ollpu~1'1M1M-' GGGd flf," ' •• Irtlon Of a'IQht. 1II11lm. l1li11l1li adJu11lMnt or
crtdlt'WhlGh,C"IOm"UllOnabIW belllVtaln.-.uu.1l to un ......... Ag,..,....L
A Balli-FIde DI .... ,ban nol Ind._dl, actUal CII~ ..,. by CUllom ... ar
unauthOtln;ct Ihtrd ~. (e.g •• fraudplUt cau.I"
7. BUPPQ1tT.IIIID."MAlNlINANC&;_ fN will prD\rld"'lPort .. nd mtllnttnBIP
.. CuI_ln. __ WIth the SUp, ... and MlIn_nco Tenn. ('SLAto)',
... ~rth !It the "",Uent. s.r:vlc .• "hi bil(t) n1Ililld to uoh IPtCIffo 81r'v1cl
(whlah mlY bt·arnend'1ffrClm time to,ltlne). aLA c8tft1l chtt to CUilomer ihlU fI,_., bI cIed ... _ from ,lnY-".' dUe_lInounl oWid FIf. ApplluUCln 01 ered!1. by
FN ahlll no.,Yftllve'CU.tomtr'.·abllplfclh to p.y any .malnln, .'IOCO or
ruturellhlounll.
I. WARRANTY AND_ LIMITATIONS. a, FN YIITnII'III thallht BeMon wiD
m_.t tIIa.Jpadtlcalfonl' set forIh In the SOs-.nd any allJGCllted B_lIVfc" ~lb.1t(I}, U
lhe_ S8.Ml:lim fIM,to meal Budl apeclftcalfona.-FN will PfU'IIlde suppor,'and malnlll'!anct.
til Ct!I!Iiirii; In aooQ_""WIlh •• ah SLA. EtctlSLA wIIl'be .'ftvUve ~ the.:ft,., day.
01 tho mohlh IoU"""," Iha_oo Clomm ...... 0111 Dita. '" 'Il\E CREOIT
CALCULATIONS SET FORTH IN TME SLA SHALL BE CUSTOMER'S SOLE' AND
EXCLUSIVE REMEDY IN THE EVENT OF ANt BFlEACH BY FN OF A WARRANTY
CONTAINED HEREIN OR "", INTERRUPTtoN OR FAlWAE OF THE BEFIVICES
TO MEET THE SPECFfCAnoNS. THE torAL AMOUNT OF CREDIT THAT WILL
BE EXl'ENDED TDCUSlOMER ASA FlESULT OF FN'I FAILURE 10 MEET AN SLA
SHAlL BE LIMffED TO 111Ol1 OF CNC (I) MONrlI'8 MRCa FOR ANY SINGLE
MONTHLY BlLUNG PERIOD. c. I!!XCEPT AS BEl" fORTH IN THIS SECTION I, FN
MAKES NO WARMNTIES REGARDING THE SERVICES. FACILmES OR
EQUIPMENT PROVIDED HEREUNDER, EXPRESS QR IMPLIED. AMl ALL ODtER
WARRANTIES wrrH RESPECT TO ANY SERVICES, FACUTIES OR EQUIPMENT
PIIOVIDED PUll8UANr TO THIS AGR_ENt". WHETHER EXl'AESS OIl
IMPLIED, INCWDINO. aUT NOT UMrrED TO, ANY WAARANIY OF
MERCIWIT.BlLfTY OIl FllNEaa FOR • PARI1CUIAR PURPOSE OIl USE OIl
NCNINFRINGMENT.ARE EICPRES8LV DISCLAIMED.
t. lIIIITA1ION OP w.llurr. THE ~al1.tr,-OF FN (0Jl ANY cmtER
aERVICE PROVIDER FUllNlSHIIIG ANY PORnOM O~ tHE aSWlCES) fOR·ANY
IN1ElIItUPTIIIN DR FAILURe DP ANY 8B1V1C1!& R1RNI8HED PURSUANt" TO
THt8 AIIII&IIIINT ..... LL n UMnm TO CR.ons DESCRIIED IN SECTION
ICbJ ABOVE, AlID IN NO EVENT SHALL ..... IJAIILIIY FOR ANY CUlM. LOS8
OR EXPIIIBI UllDIUI Ttli AGREEMENT EXCEED 11tE 8UM8 ACTUALLY PAiD
TO FN FOR ntE IERVlCII GMNG RIlE TO SUCH CLAlM,I.CII8 DR EXPI_.
NO ACTION OR PROCUDING AGAINST PH IHALL I. COMIIENCED IIORI
THAN ORE YEAR AI'IBt ntl UlMCI IS RENDlnD. FN _LL NOT II
UAILI fOR ANVIN'TBIRUPTIOH CAUSID BV ANV AerO. OWIIIDN Of ANY
CI1IfIR I.RVICI! PROVIDIR FURNIBIHNB ANY _N O' TIIIIIRVICE8. FN
SHALL NOT n UULe 00It .,.. DAMAGEI aR .-1 aUI TO TIll! MIILT
011 NICWUNCI OP CUS1OMIR. CUITOMIR'8 FAlWRS TO FUUILL lIB
DIIUGA1IOIOI, OR Dill TO TIll! FAlWRE OR M'U'UNCMM DP CUIITOIIER·
PROVIDED EQUIPMENT OR FACllJnn .... lHALL NOT 8E UAILI FOR ANY
_" TO cuaTOMER'II 'RI .... UNWS __ IY THE GIKIU
NIGUGUCE OR WI..L.A!L MIICONDUCI' 0' FH"I AGlm OR IIiPLOY&E8.
NIITHIR PN NaR ANY OTHEIIIERVICE ,ROVIDeR FURNISIINO ANY PCIIITION
OF THI .... VICB 811ALL I. Lf.ULI 011 RISPONUL! FOR ANY
fRAUDULDT OR UNAUTHORIZED CALLI OIllGINATINCI .1I0M CUITOIIIA'S
'RBM_ DR TllllIUVlca. 011 FCIR ANY ERfIORI DR _ a.
DlRICtQfIY1fS'lmGIL .IN NO,EVENr-8HML EmIIR PA""" ,OR,ANY 0)1 FH!a
SUWLmIS OIl CDImlACRHI.B IE UAlLII .FOR ANY INDIRECT,
CDNSEaUI!fmIIL, INCIDENTAL, DR SPECIAL DAMAGES. _EVER CAUSED
AND REOiIHllLEtIB GF THE THI!ORY QPUAIIIUTY A8811111!D (fNCWDING
HEGLUIINCI!: OR 'I'ORI] ~ISINa OUT OF·THlS AGRllIIiEfft. OR AllY
HllVICR, FAClUTIU OR IQUIPMlNT 'RaYDI!D fflRlUNDIII, IV ...
SUCH PAIIT'I H •• II&N IN ..... M .. DPntE I'DfIIIIfIJrYGFIUCH DAMAGIS.
CUII'OMER AGREES tHAT 1lfR AMOUNJI PAYAlLI! HIRlUIIDIll IV
CUITOMIR AIlE aMID IN PART UPON THEIl LMI'A'IIOII8. AND PUllTHER
AGIIIU 'JItATlItU_ UAlTAnONlIHALL APPLY DnPII'! ANY 'AiWIE OP 188I11T1AL pUR_ OF .. YLtIItmI .. _Y. _IR OIUGAlIOHTD
PAY NRCB AND URCB. OR EARLY 1IIM.AnoN CHARGU CONI'TI1'UrI8
THE PA'.INT O' COIfI'IIACT OIUDA11ON8 OR DfRI!CT DMWID MID 18
HOT AFFEaTID I' 'tHE ... WAltON It 1M1S BICTION. FOR THE AVOIDANCE
0, DOUBT, 10TH PARTIIS ACtCNOWUDGI AND AG .... 1JtAT ALL 'III""
,o\ItTY DAM... FOR WInCH TIll CI1IfER PARTY HU AN IND ......
alLIGATION Uta.R 1l1li AClRIIIIIHT An DlRICI' DAMAGD OF THE
lNa"-IfED PARTY FOR PURPDBEI OFTllSllcnON.
10. TERMINATION. If e!tller pert)' dafaultl In Ihe ,*,orfJllnct oj any rnatelfal
prcwI.lon of lhIl Aataemenl lhtn the nDJ1-d1faU11n8 party may "ok 1lIIY Ind aD
remadI. available at law IntVor aquHy. -.l$It to the Iflfent 8I'Iy such Ifmedy II
Jpldflcilly 1Im1'*' or PIQPdbllld by ibis Aarelmenl,;,.and_ may gfve wln~en' noUca to the
dIIIuIlInCI PlItV 1"11 If the default 1., nol-clJl8d wrttdn tan-(IO),day.t,(fn th. Clte-cta
payment d,rault by ca.-tom." ar thirty @o) _dap .tIn ttl!. ClSI' of a non-manel8l)"
dllaull by ellhe, pIrly) lhe .... mem .til be_1eJmIJjeUfd. If the na~flll.llUp" party
gIVn luch notice lind the dllault II net CUI'IId cfurIng the a_;IIII, CUll perlod, Ihen
the Agtveme"t Ilha1l autamaU,oally tGnnlne~ al ~ __ end or ttl,.. period. FN may ..nd IhII_$BM~.!J between '.Uch 1J!11J11lllat CUI.lamer ___ nallce 01 monetary
deh.ult and sudl time thai Citalomer cure:s 1I'8Id dllfaUII. n FN lennlnalll this
Agreement 88 B r81ull of eny uncured dlihiult 01 Ih.-Customer or II Custom.er
ItmIInMII aer.t;e In e manner not ,:Iennllted hellmer, CUllClmer IhaII pay, 81
Ifqukfaled dantagaa IUId nal ea a penally, the Iwn GIllie hlllowlng: (I) 100% at 1lIIY
reRlllnIrtg 8eMce Chlrgel fOf Ihe remaIning monIhs oIlhe Sen.tce Term plUl ~I) all
put due bIIInoI. due under 110 AgrHrMnland any dIIrpa or a third IIM,,:ItO¥kfer
providing any JIOlIlon or lhe SeIYba.
11. _ FlQhUCIlONS ON. USE. CUllvm., q .... ~hlt It .hlll lib" by 'N"
AOCIPIillIe Un PoIIDYt u may be per'adlclUy ravll.d by FIfo NotWlIIIltendl'ng
~ conit'1fJ prO~atO" hert1rt, t=N "JI_I ... rlQttt to ,.u~pen_d Stnlct or
tvrnlnllt t~1iI AgraImlftt,wllhaut noUc., wrlltan a,toOllrwlSI (IJ'anyt,11'1'111 FN hn
1M light .. _Inlle ... Agreement III) w/It!II"" ... ,.I.Od to Fn>/t<t PH' •
nttwark or flCIIltll ..... dlar: till) wheneVlr the Blrvl. fa:", rar-IUIIIlpurpoal
at iDlllerwJa.In-lJJoIidIorI-at FR'. AO'OIplabta _tin-PaUar {AUP), .Whlch II lOlled
an .......... www.fpllllHml • .com...o.aullngllll.AtrHmtnl.CUitomer
..... tolht .. .,..oItf1.AUP.
11. INa.NlACAnON. Cuelamtr II"" ta Indlmnlty Ind bold hum .... PN,
III .,..... .. ttIIIr aftll ..... end ..... r afllcer .. ...., .mployl.., eanlrlctor.,
aullGGntraoIa.a. lupplllflrlnvllHl.nd ...... ntltlvaa C~FN InUltn"). ftGm and ......... In, ."d all third , .. y chi. IDI lost, 1IIm ... 1t, lIa"Htly, aOll Ind
• ..... Clnaludlng .. 1IOII11IIe 1tIomIya' feU .... optJlIU) 10 the 0101 any
IUch.,m , ........ egalnalllle F~ .nln!~ dINotI,erU1dlncllJ,.b, HI,nn at
til' ,..ldung fram D' CUttClmu ... Iure to pe,form In ob'lpUon under _unl
Agrnmentot'en, ulan or IF.RUDn 01 CUllameradl. _Dven or _g8nes-thlt
II IRtOIl or COnlutu~ naollgtnce or tntent.lanll ml ... dUoL-In 1Icfdlll!,n,
auNnl" aann to Indemntry: FN lnudn-ff,om_ -!IV and iIIl.lhI'" par., IItalma Of
dam .... ~Rlbluty. ccma-andaxpmu Pnchldlrlg fUllHllbll .Uomaya'fIHand .. ......., ... rna Iran UN ol"'¥kIn II»' CUIIoInar Dr I. end .,.,.,ndIor lilY
vled ....... r FN .. R ; ... Ute PcIIIGY, regard .... ., whIt'-dane wllh Innl .. -... 11. _ POACE MA.lEURE., PIt'I ebillt, fa provide till Bervl.e "IV be Impeded by
.v.n:tS or .ron.. oUl;!llrJI af' FR'. "'lOnable alDlI"", InDludlng, wltllout
InbUGn. ull DI Gad, fIcicIft, 'I'M, hurlloInlt, MlthQUiIceI, .oIs at w. or
1IIrNrIIIII, IIHr aM, IIbar IICIIIHIt .. nure 01 ttll.,...., 1U1III1I .... c:trlmlnJl .nd
unllWftlllIt8 al'1h1rd PlI1IH. ellrnau ~ ~.:."" and .......... , or eny I!mllr .donl at .... ("Forca MtJar. • PM .hIIl naI b. l'IIPanalble to
CUllomlr tar "" rill ... to provide till dul 10 • Pan:. MIIIftn.
CUllOmar .h.1I nat • II ... far IIIrvIce C ...... durIng .n, farM M ...... _.In whlah PIli. __ to """'* .. _.
14. N01ICE8 ....... I'IQUIrwd laY III" A ............ n IN .... lnwIIUn" Ind
dIIlnNd by hlnd.dllMry or the lSI'S ad ....... to DIe IdeM ... III forth .... 1M .............. l1li""1' ............ "'1.. Hatlco .hoIl .. _ gllllll
upo ..... ...,." .......... by ..... , fa .. [4Ibu_. "' __ a_1Id
In ttle u.s. M.II •• '/rDo .... ; or .. (1) "Ilnl •• dar ..... dlpalhlng wIIh •
n.UanaIJrrec:agnllilcl ovarnlgM .'fHry 8ll'Vl1I.
11. AB8NMENr. TIll. Agrllftllnt .hlll _llIndlng upon tile p.lIt.. 81111 their
",,",IVI ~ .. _ tnd Hllana. _ CUltmntr _!l'II-:nal ~._. 01'. -ath.""I ...
tr,ftlfer I~ rlSihta hnl.lldtr, ~r lilY' Inllrett henlln wltltDUt _Hill prtor wrltltfl
CQftIlftt of 'N, whIch C~ 1hII"l'Qt_ be-U1UUIO!llbly Whhhttd~ provtdltfl _"'.liotllf,,'I.t11I.FO'_p~ .hlll,.. ...... FllfIOm conducllftg a .... 1'
review or II1Y propalad ... Ianee ulrng nolHlllCIfTmlnMOry credllwarthlnall
_10.
11. THIRD PARtY BENEFICIARIES. Ixapt •• HI tarUI In laotian. 1 IIld 10
,*-,n,llI" """.111. 'nllndld .... Iy..... the blndlollh ........ tr,rwta .nd
noIhlnl ~hnfn .hal II, ,on.IMld 10 _ .",dUlV la, or atandard of
01 .. wllllllflltnca to. ar .n», llabllll»" ta, or III)' IIInIIlt far •• n, PeNon nit.
""" .. thlo AfINo_L
17. AIIImIA1IONIGOVaRNING LAWI WAIVE .. OF JURY "'tAL All cr ......
lilting aul of dIfa AglHmant .han De rtIIOlVed IIy nllratlon In .ea ..... WIth
r ..... IIIIIIII11" IINId upon bt1WtIn UII........ ". IIbHrllar .... 11 nat be
.UlhorlletllO IWIrd _U,. ... m .... orothlr dIIn .... llml .. 1I hlflundlr. 'nil
.rbltrdan will be beltT h Mllml, FLo NatwIltIaI_lnglhl fonigalnt. cl,I,... for
_Imr ... , I*IICII .. relilf 1lIIY H IIrougIIt In ..... ar IId., court In 1M IJnfttd ....... _fDrth ba'ow, If IIlhIr partylllOll .... lhIotherill .. It Inttnda ID
_"I" _I .. »rIICftd~'.CuoIomo' oh~1 _'Iv pI .... 1I dlop","
IlId wltlJJMtlflftlClUftIt, if any, On' en·_.n;gaTIlI '",. wllh In Inihpendent 1111,6 partr_ucrow ... dtll~"d by~. puraulftl:lo. mutUllly-liIN'able·,acrow
IgretAilht.". ~tr.'IM t.r,tIt to .,...pend proYf,fantng.allht SenlIClI af
lermll:t,lethll ~ent)UI'IU.nt fa ...,.Ion 10 If,CU,ltamerfllllJ. toCOmpJ1-WIIh-
lbe lbovt'eaotQw:,*lIplfan. 1Iita-~Mlmfltt"'ll1 be gemmed_ and_conlbUed
llI-worUnn:'wllll'IIIa,lIYia if' Hit, __ or-FlOllda, WIHlDItI:'QIvfng .rr.ouo Ie.
confllClt DlIIw ,,'nalplal. My dlapula .... ...,., In IltI.ltlon llelwllll lb. PerlIN
.ftlll III colldualtd hi ....... ar ,....., caurll at 111e 81'" aI florId ..
PraaIedInga .hlll tIIII pI_ rn IflICkc,UlI eovr. far DQI countv-ctp,lm Beacll
County, ,..,., .... unbid "Ill. or.trlat, Court Ior_ the 8oulIwn' Dlelrlal of
FIorldl, Dr _h oUItr Florida 10000Uon or forum aI[ .t PH'a ,.flall_ IN ANY
UTlGA1IDN _lIND FROM OR RELAlED 101HI8 AGRU.INr, 1H1 PARTIII
"RITO IACH H ..... KHOWINClLY,-VOLUNTARlLY AND INtENTIONALLY
W-'YI TIll RIQIfT IACH NAY HAYI TO A TRIAL 1V.KI1tY WITH RUPICTTO
ANY LmaATfON ... 10 HIIIECIH, GR ARISING OUT G', UN_ GA IN ca_ WITH tHIS AIII.I._NT. TIfII l'1I0I/I8II1II II • MATERIAL
INDUCIMINT FOR , ... PAImQ10 INTIR INfO 1H!lAQRI.MINT.
ALL 11_ OFTHI' AaRIIMlMT,lHCWOM ",re .. ARlCONfIDENIW. AND "',"IrA"V' INJIOIlMATION OP PH
;:l1J;t;, FPL FIBERNET ETHERNET SERVICE ORDER l~fI Service Order Fax Number: (888) 835 -9170 I=PL l=iberNet Fibe,Net Fax Se,ver@FPL.com
,= ~
pm Code: IBAN#:
SRIh
(Hector ,SA • Date. ,Pending
IClty, South Miami, IBilling Contact:
(305) 668·2510 6130
~IrO""'lDao ,&Zlp' Soutb I ~33143
Ipavld Radunsky ..... rnon.' (305) 663·6338
(305) 663·6345
,eMoil BiDing oMaD:
I Contact: I Phone:
IC~ leMon;
(1
INew bateSont: Janua", 26, 2012
,Date. ,29,2012
" ........ """'~ IV""ion. (
I Product Type. (PoiDt
Value,'··'"
tMTU y" (9000 bytes) IQoS: Ir y"
, y., I
II
II Hub/AI , I 0 ... ote4
INow New New
eLLlCode:
IAdd_ 4795 SW75th Ave .800 SW fifith St
ClIv. Sole. ZIP, "oh M •• "', Fl. 3314.' M •• _, "', :m55 . tn. 3314.',
12ndFI IstFL lstFL
,Name: ICily Hall Public Works Parks
IArt,
1;0< m .• ".
,r: .... ,CV#:
em. 120Mbp, 10Mbp' 10Mbp,
TYPEll y" 'Y" Ir Yes Ye,
" .. n,,"," Full DUDlex IFuU Duol",_
fl.
,Power: 1120VAC 120V AC UoVAC
19" Ra<k Mount 19" I w.n ... ~ ,
$690.00 $675.00 $675.00
,eba .... : 10.00 $0.00 $0.00
Page 1 of 2
on.
Id for VPLS at Hub location will be provided by customer during project deployment.
lateral cable from Remotes 1, 2 and 3 to Provider's metro is nOD diverse. Customer agrees to provide or cause to provide wall space, and
of charge. along with clear conduit access from the property Hne of Remote 1,2 auf 3 to Customer's demarc within the buildings. AC
I~rovid.d by Customer must be UPS backed. Provider requir-es that Customer provides or causes to provide an LOA (Letter of Aulh",",.Uon)
I, 2 and 3 Building Management and/or owners granting Provider permission to deliver services to Customer within Remote 1, 2 and 3.
1I~~:,~:,:';~:;:;.:~~:(:~~r;:~:.:::~~ be executed and billed concurrently as it Is coterminus with the 50MB Ethernet DIA circuits being
II_ a separate order. Together these two service orders represent a bundled solution for the customer requirements.
FN
wiD govern Services until aD SA ill fllU!Qlled. Pricing and
to Customer credit ntfDio Fees Ineurred by FPL FlberNet at the request of Customer (1nduding but Dot limited 10 CI'OII5 connect and
be passed onto the Cuatomerwltb a 10" admtnlslraHon fee.
$0.00
Sales
Acceptance Date:
I"" .. " .. , "",y "".,"" ... ',k," .,,", S.,Nice 0"'.'' (a "Change Order") without charge. Any additlonat Change Orders may be subject to an admInIstration fee of $250 per
Page 2 of 2
J~~~ FlljfJ~1
!=PI..
FiberNet
, ,
I~ ,
" "...
, .....
FPL FIBERNEl DIA PREMIUM SERVICE ORDER
Service Order Fax Number: (888) 83S -9170
~,
~
~
IN.w·
I"M .. " ..
=
.
FiberNe! Fax Servtr@FPLcom
I
liiI .... c...tK,.
~
IB' ....... ,"
~
,In
..
Page 1 of2
"wd! ...
,
C,mp'''' "d d,",," II' f'M'
, Iry"
(Only 61
..... ..
Value Added Semces (Per Site)
Hult/A loc/Remole 1 Z 1oe/RePI0te 1
_. Remote 4 --1 .. 1\1 ConiFID. Prot!H:ol;
IPnitedlOll rosP Rbtt!roldt,: ry.. ~Y~~ ry;, rYe .•
IMlWoniIJ. PGrtlLA1!\".1CB:. yo, r Y~s y~ r'~'s
VLA..II!..BV-&-e. r80...!.k!l' ~~ y" Yo. rYes
Cwitow·'YI..AliI·NufIlllc!l'": 1..-... " Non RecurrtnlL Chame:
Critical Ordering [Dstrudionsl Comments
Please :fdfmtify ~ow' flnY SPCdBl omces and fadUtles, and 91l.5p~luI facili6es lIS defined under 4.5 of 47 CFR Part 4.
PI"QvldiluhaU dtUverEth DlASOMB over VLAN 10 Rerirj.ltci I •. St.I"Vkl! wmbll.l(!naIRllkd on lu.itl'"~·(FlreWaU)lo ~'I,",vlt!~ b),customer.
VI.i\N Id ror IDA 5eJ"\'ke wUlbeprovided by c:u.slomer during proJec:tdepJo)'lllellt.
Cu~ti:lm~rls req~lIng a /28 block onp addresses. AIIOI:atiOJl of IP bloc:k Is c:oJtlngent upon customer providing requited IP fOI"lll and FN
I'cView 01 IP requlremenl!!.
TIll! latend cable from Remote 1 to P1'ovfder's QlQro 15 non dl\'mle, Customer agrees 10 provide or cause 10 provfde wall space, and p8wm-!'tee
ofc:hllrge.along wItb clear tondult a«es! fromllre propertyUne of Remote 1 to Curitoll\ef"'s dem.arI; within tile bul.ldirrg9. AC power provided b"
C\lsto~must be UPS backed. Prollider requires lhat Cuslomer provides or CIlUS15 to proWdu IlO LOA (I.eUer of AutlmrizaUon) I"nrm 1lemote·1
Ultlldlng.Management and/or ownell gnmtiagPJmlder pennlssiwrlo dellVl!rKlilnice! 10 Customer mOlin IWnote 1.
I£.u:~o-""er requests lOr this 8enice unler to be execu!ed. and billed eOllwrrently as It ill c:olennlUUII 'With the 20MB Ethem~t VPLS Point·To-
~lllll'PQrnt clrwlts being ordered. on a Stlpamte order. Togetller these two sen1ee onlers rep1\Sl1lt. a bundled solution fur th~ cUlllomer
~lill~rimllJ .•
Commercial TertbS & Autb. SJgnatare CuslomerlFPL FN
ConfideDtial Bbd Proprietary
lhe Cumrmer does 1101 bm= anSA. wfUI n>L l'Iberliet 8/.1he lime vi"onier, WL lIIberNeI's.lIad ..... SA 10m gcwtfD S~ uoIIl BQ SA is ~earlc:d. Pricldgand
~ ~m.1Ihl ~U1 to ClJi!lkrmercl"l!llit raliDg. Ihes IDcurftd by WI. JlUwrNd at the requesllIIOIrIomu (fndaIIn&lrllllllllllmilelllll CI"fI!l!l ""med.1UId
h) wiUbe{lQlMdOlllo U. Costumerwlth. J09lt ~Iiollree.
• AFnt: r R'IIoJesale ~-
M'ontllly Recumng Cllarp: $450" NunRec:urrtna: Oaarge; $0.00
DUrer Monthly lteamtog Charges; $". Olber NOIllleCPntDg Cha~ $0.00
FPLFNAgeott Oppomaky Number.
FPL FII!. Aa:olllli Bxec:ldlve: CBdos PlldlllB l'Pl. FN Sales Engbteer: Jay Guerrero
FPL FN Ac:.luptaDee: FPl..FN~Date;
Customer Name S1gnalory: I t+EO=tO<" AI \i1~~WG .,..,"" ..... <'rl'L'" 1'111 ~/;.(:~
Customer SJpatuw. 1'" ~SJgttedDate; 2f-z ?.f)Z-
~mCatl(JMlC/)lillIO$1If6;1ttNt1i1 UI~ro~~B·aildd~nal~al:!nl14rdlmHrlueJtm:b!ltllOllm.fl!d1D Ul>I""aIlIIIlII" ....... 0I11w ....".0"" fO!\"lCi"lt!"",
8\w;t1l1l 20% an" 30% k> lire 'n" hiqod ~ O~ql$.
_~~r mllV Issue one IBVisIcrn to lire BeNlce Order (II "Change Order,) wlllrOll\ chlllgU. Anyaddilonal Ch'll1ge On!enr may be subjecl [0 BI1l1<fminlslr~1kIn I"" 01 $250 per
trJurgriOrder .
.,...!IIIMI
Page2of2
ServIce ExhIbIt
Ihnr .. _A
Dwdplkm pI 1tryIpe.
pettprme .... 'Wr'htI. fpt AQNIITt'PH ........ oat
A., ~pdon'Gl8irV1~8: n-mll.1OrI .... pore DnII' ... pnMdIId betWeIn two or mDre pafntI MIIah milt II ... ~.., dImIn!.1Ion point
bit.,11 the Pf'cMdet and GuIlD""'. Whir. !hi PnwkIIr IlIha pnMdM' If fooIllnMl'IlOMeGl. 1M. "'lblJIIp numlllr. are PfIII\IIdId. 1'111
IoIIawIt1Q ...... 1RI.ljlPiyr" Dar.
~. _1UIy:. • A~v_1a 1he.-meMUrlmlnt or",. toIeJ.lIm'lhtnrY.laa. ~ _. whln nuured CIVIIr. tImI ""adal so_ .... u ... d .. CIraufta
_ CDnIIdII'Id 10 be IftopIflllve,wflln '\JIaRI hal bun. fou of-tlQntl. willn loopback tllil conllrm IhI obItrvaIon oIlIW!'IIy ,nnd IICCIndI. or
,when "18 natwodtlllonllorlnu ,pltm .... cant/nuoul-b!l-8Jror"1'I1e (HER) gmIIr IhIrt IPICIIfIIII. '
P«IDrm .... QbJKltvu
8) Mealot~tdBt.8%'Pll1Qll1tdftrult.valfablhyon.mcnthlybMlI. TtiIi ~ -.PJIIIn elfaept """'18-a CUitariJt~_1I(U1p1lllftt .. dIIaonneGIId 1I'IdIor.,...... or lore. lIII)M1re (lA, lIIIIfe GUll] 'I-In .rr.at or _"""' ....... ..u ... rnlllal8dl>rlbtCullDmo,.
b) BIt~,Aa!lci(8ER) .... lor_BdIIi' . .
c) UHtOl'i~ .. _~tEitOr~8e,COnda(~)on'amonl~bUl" dl QoeonOl_O._p .... nI_Iy ........ _n""(8E8).namonililybo~L
• SeMel ecmtInulty -In 1110 awl'll 01 pd'*Y 1ao11/ty f1111mt.:HrvJceII au.anteed III Iwllah ta .... 1RtnttII faDIIlr In IOmt or ...
~ Me"or_d99;85!I. __ lIIYonlmOJllhl,,,,,,,;
_-obJerIIfV.-_ .. ,lIOIpl,whIfI!,,, Cimamw't~Ipm.1I'It r. dllcoMIHIItd amfor InoperdVe or Fa • ....,..".&vInt II In IfIIat or p\InnId ___ "' ... ""lnapa"" ......
II) 'I11it d;:ulli. -.... 10 b. "'opanIIIve When "'"'" hos .......... a! of""", when I""" ""ok .111_Il10._ .. _, InDI'8d IICG-cwWllen IhI neIwaIk monlla_~JII"" doltClla VOlItlnUOU$ bfl-tlrrona{o (8ER1 aI,_ ... thin 1 x 10-
, IfJ) ..... ~r""'d •• '" ErrarF/WJ8llerio,m.-on.amanlJily.'B.. 1¥I.,...~_dO._ .. .....,III(1I .... ~.n.m_V.1!a1L
v) SIMco conUnuill' ·1n1l1e I!I'8nt., P~/II!!III ladltV 1tII ... , .IIvlColMIl_1a In _10 IUIIIIy In ..... or_
8. The ptrIarrnInDI abjlCtlVlllar 0CNf8TM.N IIrvlalln II folia.:
8tMcI p!QVIdII CUlkJmell wtlh 10. 'OOt 10Da IrInIpOrt III\4at at ' ..... or friction .. I'IIIN at 1~ or 1CJOU.N •• paMt to paint or
~t'If'N.nIy),andll"'_ar"""" .... ,_(qO/eII __ IIo __ arMMF).
TIIo __ ... "",.,.wllhpll,.... __ t1I11oIIllIIlWlOGO __ "' ... ___ "'" ""'_lit "",nino
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--Obfo-: " GUlllnllod. ~ IIlJIilclftod (11I!10J11000orrracuao lI1'I'IOQ. NoIeIlW 1IU_loonly for oommlll8<flnl.lI11IIIIoo "'" (Oil!). CIR
$ttlltld: ...... _ .. _ IN'iIYWM. nVPNuMCia..nQlbydaikl. nl",-,lttt&dellVe. rib .. _1.OIR.,,_Of. "". _e,CJllltome.rordlnpO/nt fO.m_UlIl.palnl VPN Wllh 1110 CIR'OIIWb ~Io beloa 1 ... lIIan_mIIIon orltul ClA·,.IoII.,"," .... 010 ~"') •
.b) SGnI_ct OGn1InVIiy-n 11""-II fullyp .... lndlldJngbut nolUmlrtd 1O,lIbtt, routt-'-8i'1l1,equ/fh!lBm Pftl~lItIon ("Pt01actGd 8tnrrce"); "n.m I_~-event ofP/tllOGted'14oIIIIy fIIlUIe. itrvICe'1IOI iWI1uh lo sri "'mala fBcIrrty In 60 nil or'-St!vIcea-Whlch .. nat_Pllltacbtd "Se'Moa 8"' -U,proM""'SarvIDao". . . . ..
_Cplb"" ....... _'_m.,1fIIII)
FltaIIGdon: hlr IIId I'OlD dNIIIlJ far IcICIIIIbIr 1nff'H1tuaIu,. (lithlRIIIIIP VPN, OM)
• Jumbo Flwnl; M'TU HI IG 9000" r .... 11IbII ordyWflh 1 OOIlMbpl pgrhI far E1tIImII VPNJ
• VLAN __ nal"IY"''''_'lIIIOp~paIf(la._VPN) • __ ,ooor 'OOOMllpo..., ..... I'*I _____ 10._. _lCIA»
• _Iyal_oIIfUI)'Ioptlaotht_(Ior_JPVPNJ
a""" ... alb"" la'IIIIIR,'n _. orCJRIlpIoPhJllOal paIf.apeed_.fIoI1ol .. _'PVPN& DIA) _lhIlI. lIowfornlum~uplo.CIR(IarEU1amt~IPVPN)
• Inhlr MiJm: "'ow rorVPNul\icnnH mul~pI.,P~kJei':_E1h1~t Mlttal (for I!ltItmIU IP VPN)
"., __ ~ lOr BlInd"" _ VPN _ "-1lId 11_01 _ lnIomol_. (DIA) __ ~'''' .0
_(U",,_~:
.... n. (ATD) • 1C1m1per ClIpJIll' IIItIIIIdId ..,1II'nar ......,all 8lA for BItndIrd Etlaftel ¥PH IIId .....,. DIdIeatId ""' .... -A~ .... IIII~BenlGO)
--., '-~-GO)
• a_onr"","", """.1,,, ... fold _: _II ~ fold 1Ime"_ buoI",,,_ ond .... 11 ~ 10 IMIn_ """ l1li,_110
.IIIII/wW.
Be __ ............. a,I.ond'_ .. __ poInIlOpotll .. m_tvPN""1) •• ndal_ ... _
D. Tbope_~rarW-..._(l.IG ... ,OQ_ ... ulol_
" ... ~ """IOPCI"'Be_-_
II} DlIlnlIan arid MllltDftllnI: w.... ~1IIy .......... fII rill"""", IIIGUllioIdmt cbIng wttir. __ .. MIIIaII farCUllmlr UN
""~"'1MrII (80) ., ____ II1II.,..1._ II lie """,,do ror_. -. .. ~. 00IIIpI1Ie boo aI
.... orlorwHoh IhI BEFllorttl ....... bIIDW txta-.
TIIOanfIIBR-It QfI.I.IIoOQIU!,lIId CIfMIII -G74I! (LCAII). _I (QFP~ CI707. IE& .... ,P. lEU ".10.
SCH_
!QHlImJmpM.,
102.'W.IEl!IIOt.'D, II&! IGI., 'W(RIpId apan,*" _ (A8TP).
EfIE 102.101)1. _ ........... TroI). laE ...... (PlOw
......." .... 'IiII. flU -.17, MPL8 PM, "J.8.PWM,
VI'LII. ... H-VI'L8, MPLll-VLL. AFC IIItI (we). AFC 1230.
IV'Cl/lrI.
rru.T Q,III •• ITU-T URI, ITU (1.711, ITU G.IIT.IIU 0.707. II .-
ALL_CIfI1III __ nr,~"""ARlCDI.DllftlM.MD"""'_"""ITIGM"1N l"'~
. tWI'O"'8INmALI.p:;L
J
IP Order Form
IP AddJua Dlsfribuffon Policy
ALL CUSTOMERS REQUESnNG DEDICATED INTERNET ACCESS SERVICE, INITIAI..IP
SPACE, OR ADDITIONAI..IP SPACE FROM FPf.. RBERNET MUST READ THIS /P ORDER
FORII, COIIPLErE THE APPLICABLE SECTIONS, AND SIGN THE ACC~ABl..E USE
STATEMENT INCLUDED IN ATTACHMENT A -PAGE •• EFORE SERVICE IS PROVIDED
OR IP SPACE IS ASSIGNED.
As allJ8l1DllSll* mambar of lire Infllme! wolfflnll communl1y. FPL FlbelNet rProvldtn")
abIdu by /tie po//oIes.t fDI/fI by /tie AlII8Iican R.gf8try for Intemet Numbs,. rARlN")
wIIIr fflganJ 10 IP 811d",.. allDl:alfon 10 auaIomars. Public IPv4 addI8ss 6P8ce th.t Is
ctJmJnl/y unasllgned Is bacomIng CONfrlcllld, and _10 enSU/8 /tIe.f11tu18 vlabUlly
of the Inlllmet may CS/lal conIf/cl8 with CII8I'oIIIer netwodr planning unlUs /81pOM1b1e
end etrIalant 11ft of IPtI4Bpace Is a/1ffl8d upon belw8en tire provlda13 and tlrelr
customers.
"'-indica"'" tha Company anrl ARlountof lP.".ca you are ,.""..,ing
hm I'ravider".
C/tv of South MIami 128
IP Space Raquaalfld
In an effort fD 8tnlamllne p_ and betI8r meet \he IP IIkIrw8 nelda of our cualom'N,
ProvIder hal '!'lplernented th, following polIcy wflh regant 10 lite d/lllribullon of IP edd_l.
• All o-;;~~:~=~~~~~ FlbarNat
this IP Onl.r Form. .
Upon comp/eifon. FPI. Rb8lfVet wIH Iau8 lire cusI.omer allingla 130 bIook of IP
addIasaes. which Is II 101111 of 41P a~ :I uaabIa addnas_. In tire ellllnt
/tie customer Is request/n(J dadtcellld Inlllmet a_ service UIfn(J tire flreweJ/
op/Ion, FPL FlberNet wnl /saua EITHER a III1(J1a 130 block of IP addras89B l1B a
slng/8 m block of IP addIun8. wlllI:hewIr meets GUlIOmar dNlgn Nqullemanls
lIIOI8 eWectIIIeIy. A 129 block of IP 1IddtN8 Is II total of 8 IP addt8ss. 6 uuble
addnt_ Eilharthe I3IJ bloc/c Of'm block will be uaed Ibr /tie IP addrNses of
tire autJlDm8l's fIOIInaclfon 10 ProvIdar.
PLEASE BE ADVISED: IPv' allocation NqU'" larg.r than 1M ARE NOT supported ... )
Page I CuI!omer's initill&
'.2
Please noIII, rN ACCORDANCE WITH FPL RBERNET AND AMERICAN REGISTRY
FOR INTERNET NUMBERS (ARIN) POLICY:
1. Custonrer.s alii adllfsed that fP IJdt/tasses IIIlI ass/gllfld by ARIN. IP adch8ssas alii
tOr ProIIirJar's flXelusive usa, and may lIot be trallSfell8d for any IIIason. Provfder
,..".. IhB tight to _I/ocat., _SBIgn or malnd any 88s/gned IP ad_ss ~
at its BOle discretion.
2. All ouslomalS wiftI a COIIIIfIdJon to FPI.. RJlHNet's Immet AccaSl SenIioN may
I8qUISt SlId possibly I8Clllve SII IIIoc8fIon above our IlfBndllni /29 block of IP 8p/ICfI
willi additional prapar ju8lifklBlion. Each "",ueS! of s 128 or above will be nlli/ewad on
a cam-b)'0C888 b_ and will be BUbjecf to IP AddrNI8p/ICfI availability al "" lime
IIHl IIIqIIaal Is aubmlll8d. IP addteIIs au/gnmtlnI Is baBIId 011 cullom.,'a justllitJd
",ad taIIIsr than 011 {IIfIdIctad customar b88a at" admintmIW QOI/I/8nlsnCfl.
3. All 11IMIrmH/,. raquaS//ng artooalfon of IP spaaa (Initial or addirion./) must provfde
proper julliticallon con"'nl wI/Ir tha following ARIN pollt:lBll:
a. CUstom,,. tequesllllg W"" lPspar1fl, 129 oraboilfl, mus/provide juslillcallan
the/thay have an Immediate "",ulrem~f fOr the WI/at assfqnlnentlJf 26" of
tha IP addfHSfIs baing _/gnad snd that thayhall8ap/an to usa 50% oflh.
mlllal aa/gnmIIIIt w/fhIn 0118 year 01 Its tWOBIpI.
b. CUsIomanJ teqUl8l/ng ~~~~~=~m=ust: show IIt.y have alJlalenlly U8Ild al Isul , .1 .nd II1II8/ auppIy
FPL FlballVBt and ARIN with detaIls oflhBlr un.
Custom .. '. Initials ,K
SECTION A • Cu.tom., Cont.ct Form
ALL customers ord~ring dedicated Intemat acceea B81Vice must complete all fields
Included in Table 1-Customer Contact Information to allow for procealing of your
request for inHiallP Addres8 apace. PrcMder requires thll form be completed prlorto
dlatrlbutlng f30 OR 129 blocks of IP AddI1llllllllS. Please complete In clear, legible, print
latters. Thank you for your cooperation.
Requlracl Fields
LntN ...
ORG 10 (PI-1IIO'IIdo II
A~'
In.... (Simple Data)
RIWnII Smllh
(803)356-1032
If C)1IItomet does not have a roc Haadlo -ARIN WHOIS -OR woulcllike to UIIign someone
other than the COIIIact provided in Table I u the POe Haadla fur ARm, please provide the
fullowing information:
Pegc3 Cultomer'a initiald
~fiIr_"''''''.
Ploae compfota In cIeIl1y 11gb pdnI _. lI1iI "'lonna". will lie UHd til papuillt Inro"".van In \lie ARiN RlR
WHOIS IYI-. 1111111<)'0" far yourcaapo-..
" J'OII are purr:hulng Detllt:md Inl8m., Aee.. S.wIce but .,. not requHtlng
~I ", .".. (Above 12' -18 IP addl ..... 14 .abIe) an" you II! .'ng
SSP "",lac'" lor .'ngle or multl-homlng putpDHs p,.... go directly Ia SfIC1Ion C
-BordW Gstewsy '""'tacol Custamsr Inlomretlon.
Otherwise,
You may skip directly fa AltllChmant A fa campi •• tha Ace""''' U .. Poley.
PI .... bslltJvlssd IP 8P/ICfI wHl not b. _Igna"" "'.'nlormaflon requn."'. not
compl • .".
Page 4 Caatomcr'S inlt'ad
I seCtIon B -__ , for AddItI.onaI IP Space (128 orAbove)
NOTE: IF I'OU AIlE /lEQ1IS91IN13 A80VE A III (1' /P ADDRESSES. 14 IlllAILEJ YOU IIIIIIlT Fll.L OUT THIS
REQIIEST FOR INtrIAJ. OR ADIJITIONAL IP SPACE, /p SPACE WILL NOTSE ASSIGNED IF THE INFORMAIlON IS
NOTCOMPLETI1.
-""'.,. ""'.."..",.,
1. ~ of ... _ (l,e, lANMIAN. fliln ... _ ... ",ora, dialup ... nItnt 1IouIIng),
2, II dIpIo)'mlfll._1IIe auttlnlng Il1o _ ... 01Il10 ""_~ P odd .... .". .. 10 InclU~.:
I, N_r1c EnglnNllng p/IM III IIIGIIIdo ._. haIt .. _ Ind ~_ pellubnoL
b, "'"lloted utI1lU11on ,_,
a. _____ of """'" JIIOjedI_"" o","nd two,. ... , (1111_._ .. .....,-tn ........ ""._'ID .. co;:a/*:nI)
.~~I v._&._. = "g .. ,T_ ............. , ..... ....,. ' ..... P'~i """"'1 'nalucllnlhaal.lIi .... In MOhl
TOTlh ... ,
Tab1. 2 -e.l: for " ,.." ticmal IP 8 ace au~l~tioo
PageS Customer's inlliad
".UIIomerl$""rr:IIDI!Tg dtIIII_ Inlom., ........ Mct/l'Om Fl'L F//Jerl{.t .. d .... _ It l1.li0"
""",",GalowayPratoccl fo,/h. fHll/lOIU,.s.,lto, ml#tMllIJIIng. ptu •• pro_ "" following
Infomllllon, Ifopplloob/e. If •• t oppllC,b/e, pi .... en'" "/II.t .ppl/ ... ~/ ....
P.6 Cuatomer',lniti!lils -4
(SAMPLe
PinII complltlln cle1riv Ilglbie prinl IoBIII. ThIIlnfarmolian wll bo Ulod \0 pqlull1a InlDlIII01Ion In Ih. MIN RIR
WHClIS ....... think VOU felr lOur .. ope ... lon.
AlJdrUi! __ __
CNy: Miami ____ _
=r=~·"---···_JI--3317.1
Counby. I laA ___ •
AND
ORO POC HANDLE (A8 PERARINWHOIB): ___ _
OR
Org POe Contact Typo (PI ... nor ROIo): o.v POe 1..101 NImI or ROle Account
Dog PDC FIN! Nomo:
SrnIUl
.1111111
0111 POC Company Name:
0111 poe AddAl88!
DIll POe Add ....
FPL Fib.rNaI
9250 W-Flagla, III
DIll POC Cgv: MID""
Dog Poe SlalalProvrnco:
0I1lPOC Poetal Cod.:
I-I
33174
Dig POe CounllyCOda, __
0111 POC omoa Phane Numblr. _ 3Q5'555-121'_ DIu ,POC &m.RAdd .... e: rohn smill1l1l1fpl com
NOTE: Bell pl1lol/co,1o to aupp!van omall._iaftQm WIIICllllqUatil ror_lIlCIilO .. to an ORG .... III con'"
InRIMId.' ,
AliAS N_ CUIIInlil being _ by tho _n_lIIl_ ",u1Io \O .. 1Imm pJOVIdIlI:
----flYYYY Inli
M~ ________________________ ------
• II _mar pllnnlng \0 I11III1111-GUnnl 80 __ !dlllo FPL FIb_ o. win Ih._._
Mulllhomld7
•
•
Page 7
V"llm pl.nnlng to.-_ my GUINnI p""""'" \0 FPL
~r~~ _____________ __
ConllcllnIDlII1IlIon felraU u,,",,"," pnmolllllrom whom 148 o'~r 11/11.1 bHn rwqu_ or _1g0ld
(11III_1 .. ...,.,n ... may be reqUilld btIDI1Ilaalgnmllll):
• John.BftIIUI .... vld........ _
Lilt of III ou""" upohem provide ... Including AS Numblnl (lho.1eI IlIIblllh thol. _'" 10 mullItlCrm.d~ p .. vIdorll, __ "
Customer'. initials 1'"1
3 Type .fn_1f< (l,e.IANIWAN. retelicustomelll. corp.lIIa. dialup. conlont h.uslng).
4. A dliplOjm8llt echedule Gllllfnlngtb.illllMdlilte .... oftborequoaled IPaddlll." epaCe ~ Inc:tudr.
d. Nolwork Enllinoorlng pll .. lDlncludo lub..,.. h.ot counts. h .... par IUbnat .nd ne\woJf< d!agTlmI,
e ",*clerlutliUlan_,
f. AI"'III j "'l!dInao _ Glib ... pro ....... for .. nnd lWo YUill,
{AI11o __ 'h ...... rulrrrlln _fOrMI ........ IO". -. 1M _lth/owJ
kPL .~ .; I nUl'll
I ~ .... "'" ,. I"· .... .. "" ou I·· .........
I'" g, .. .. .., ,._._ ....
I' .. '·r ............ •• .. ..
"
I' .... I"·
:"-:'~h'
PaaeB Cuatomer'l,nitiatsd
FPL.
FiberNet
ATTACHMENT A TO IP ORDER FORM
Acceptable Use Polley
FPI. FIborNot I"PravIdtofl hi. ,,!lbIl.hId 1111. _pl.ble u •• parley iAUP") to ad",". 111 ...... of .. n_ lind
oe/Vi ... ruurs') of the ....... ond prohlll1lld ..... 01 '" nllWorf< .nII nN!coo (-rr, .... _,.
"""'Idll'l ...... If< Ind _ /II1II1 be U.ld onrr lor INoA pwpool' .nII lor p"",ooe. conillfont with III" AUP.
EUmpioo oIp .... lbllld -idl_ In 11110 AUP 110 _....rue"", ond .11 plllllided n guIdeIl ... to ProvId .... 1Jooro.
All Un .. oIltto So"",," 110 _Ired to _IV with 11110 AUP, "WIll ... rr Ippllallll.r.wa .nII .. ;ulllian •.
Th. AUP h" _ developed II> r.c:rlllatBlh,lollowln; 0lil_"
• To cIn,rr _ Ind "'"nIIfy 111. guldilin .. under MIlch the So"""". mil' be _oed:
• Toen.u,," the InfogrilJ.,d .. Mobil", 01 the 8"""-;
• To ...... Iry doll .. !han .otIo .. which ProvIde, con.ld ... obuelve.
VIoIIIIon of \hi, AUP " IIrIcIfy p .... lbIl8d. In the _ of .ny ._ or polllnll.1 vIoIo!lon or _dill. 10 _
IMpIOper or IIIogoI, __ n lhe right II> _pend or lann&l ... ony or .. tho e, .. leet. In III, ... nt P .... ider
_ 10 .... Inola Iny or oil porto ollh. _. ony pan.MIn ..... IoI8d with .11Iy termlnotJon .10,,,,, .. wlW .pply.
UII .. who vi."" !hit AUP _ mil' n:ur ",1m1n.1 or cMI I1IIbIIIIy. PlINIdor m.y ..roor 01._ to dvll or crlmlnol
ouIIIorItIlI lor p!IIIICuIIon, end wi! _ ..... furry wah opp_ govommlnl ..... _ 1ft .. nnectlon with cIVil or _""1" .. __ of ouch vlololl .....
ProvIder _ .... Itt. ""III ID"'""""'lttio AIIP ot onyItrIe eIIoctIve upon _ -.. ill ... """"11 or pootlllg of.
modlllocl parlay on """""efo _lie. • II !he roeponoIbI1Ity of _h Uur poltodlcolly to ""eck Provld,f. wobelte lor
1IPd_1D1ll10 PoJk:y.
'. USER REIIPONIIIIIILITIEII
I'nIv1detpnwldll 0_ 10 mony 11010 01 !he I ... mot. PIIIIIIdor do •• _...raw, pre_n, ..... 'ared~ ... _
of lIlY .. mmun_lIIlrMomltlod Ittllluah or vii Itto 80_. _r do .. not novrow, Qlnoor 0' odIl til ... _ of
lIlY common_no ...... 1bIo vii _, n_1kI til. I!II)I be ............ ill ProvIder. Provider don not make ony
promIoe, nor don t hovI .. , obI1gotIon 10 manllor or pol"" Ic:llVly ..... 1IinII vii Ihl 8eJVi ... InII will hi .. no iIIIblilly 10
lIlY polly, including Uoora, Ibr lIlY vlalollon 01 ... AUP. ProvIde" _, hi ..... ""ht In I .. lOre dllanollon 10 no_
ony co_ifill .. _"'or', JudpMnt don not oomply wlllllttlt NJP or" _ obJectlonl"", h.rmru~ in_rill,
0.1I11g1/. _Ide, .. not nllpo,,~fo. III)' fllluno 0,.11, In nomovtntl .uotr OOnlln~
EIOII \JIlt " ... -,1IIe 10. providing _. with ....... 11 •• ""' ... In Ita I_glllon end nIIolUtton 0/ roo_,
prall"""' Indiorcomplllnll .rIoln; out of !he ... of til. _ .... _ Uoor 10 ..... 1Ib1o 10. 1m_Illy IOportlng 10
Provider lIlY _III .... _ oouId compJllll1"," 1II.1Iob1ll, "1'1100, IOCUrIIY or .ny UII o/!he So-. 1nGIudIng,
WllllOUllmllltlon, II1e unoutllorad UII of I UOOfo .UtII_n InftHmlllon. _ Unr I. ,_, ",opon.lI .. lor
mllnlllning .... -0I1tv 0/ I .. ..-Inftlrml\lon and .... UIII intbrmotlon and .. noopon.1bIo 10, .11 OC\IIIIII.
1l1li occur undor lIII .... unL ~,.uthen\lolllGn InftI..,oUon ..... uld notbe dltloI_ to unl_ tIIlrd po_
2. ABu,e
lbl falloWIng ._. "'" """"" ... d by Provide, to b.-_ .. InII.no ot~otIr prolllbllld.
• Any COnduc:l, whlcll could be _ !AI .vIa",," II1e genorol n .... or eIIq .... of Ihllnllmot CommunI\!!,
no;tnIlno of _r .Iolled In tills AUP. _or _. \he ., In III .ore dIlaroU.n, to d ... _
_ .ny poI\IcIIlor Uo .. condud VIOl .... _ norm ..
• _IooftheS_wI\houtProvldr._ .. _n ..... nt.
• UoIntI tho Sol'llooo to Iron.mll ." ......... (by ..... 11, upI .... llIII, ........, or _IWIoe) thot III ....... or
IIICOIInI;OI bodtl, h.rm 0' dlllruetlon oIPlllPlrtr.
• Uolntl lilt 8orvlce. ill honn, or 1iIIIIIJI\!AI honn, mlnono/n lIlY WIlY.
• Ullng tho 80"""'. to "_ In dooopllvo or unrolr onll"" m-... Indudln, _at IhIIIIfon, rnaldng
hlldullnt """", \0 ... or bu, pnoducto, 110m., or .. _ or ill HVln .. InV W" 01 n .. ncltl _m ou.h ..
_mid achlm".""PDnIIlChImH." and -chIfn rd8ra."
• Uolng lilt 80_10 filillfy tII.1donIIty or COnlle! intbnnollon of.1I)' porIOn.
• AIIImptIng 10 cI ........ nI or Iltar th. p_ or prooodunll 10 moo .... lime, __ utllIzIIIon, or 0Ih0r
maUlod.1o dOOunnenl.oo aflhe 8eoV1 ....
• C-.g.cIlvo full-llmo con_ on dill up a .... nII by UlIn; • __ 1 moon •.
Page 9 Customer's initialS4
Using iii. Selvlcea Iah._. ea"'~I. or lIItmpt 10 .. hel pellOnal lnIonnatio. ll'am any.ne without thai,
knOl)ladp or COIIIenI, Includl(1lfwithautlmlllllon. knOWingly .. "cillng ar ciolltallng peraonal Infonnltlo.'rom •
minor (any_ under .Ighteen (18) ya," old) _ul Ippmpdlll prlor variliabJepa"nlli ...... 1. Pa"anal
InfannaUan 1_ but II nO! Omlted to. naml. add" ••• phon. numbo, O .. .".'O.dd .....
o Ualng \ha _ to IICOIII the ..... ,.IIi ... or ..... rnunlclllon. of oth_paopll -.1thoul th.I, ..... nl.
o Uolog the _ lor lOY ecllvtty, which _lI8Iy oIIeaIe the IblllIJ or GIber _II or .yallmlla UN the
Sllvlco •• Includq _ .. IImIa1lon. dl ... plion or Inllrill~ .. -.1Ih ok Provld" .... Ind don"1 of HrvIco
_Iogalnol ... lharn_ holl., U .. ,.
o \IIoIoIIng Iny oyaIIm orn_IlI_lIly mu,u ... lnclUding but nat _10 ...... lng In:
• U.auth_d ....... or .. Of _f. or • thl'" p.IIy'. __ Itt. do1a. or IoIonn06o.; Inchldlng I",
_mptto probe ..... 01181111\1 vulnerablilly of uyallm or nolWark a' I. brelCh _~, euIh.ntlClllan
mOl,urea wltlloulilxjlt088authorizotion ofl"" ownlr olllle .... red _rtc;
• UnlU\ha_ mo"'tarlng of Provld.f. orthl'" porIjI's dill •• yIIIm. ar .oIWark bOIIio:
• I"tlriII ..... with • thl"'. polly" UII of Provl ... fa •• lM>rk or lint... IndUcIlng wIIhout IImbUo ••
mliRlOl'l1bln8.lIaadlng. Ind dol_II _pit 10 _ I oyoIom.
• FOJIIIng oI.ny IIeIdor or.", poft of the h.ldlr lnIarrnllfon In .ny .... 11 or nOWlllroup paatll1go, liking
.",lCIIo_ In 0"'" to obllin HNIcol .. which .uch _II nol 0IIII_ analled.
• II_III IhotClu" Inti rill ..... wllh IIhlId pofty'l.bmry 10 canned trI Ih.lnllmot or provld. HIVI_ to
Inllmot UII,.,
o Saourily oi a VIva ._rtc and ayatomo I. tho .. I. rupanlillinry or the U.... Anyflrawalls. fl.ewall
... lIgurall .... roU!are an~ router QOnllgu~lon •• r any .thor equipment oWned, Implemented and malntllned
by th~UHl' (coIl_iY 'V ... ElJUlpmonl1 are \hi _aihllily .rlho UII'. ProvIder Is not "sponalble for
Iny loa. of dllB .. amul of. U ...... "'*<:IiOn 0' malhod or _my or .0uUng .. nRgu"Uo... In th ..... 1
1hII. UHr requo." Blot Provider polfarm.", work or m.lnII ..... an VI" equ~. Provldor lh.n.O! be
~bl. faro", do-. lnaludlog lau or doll. !8Iulllnllll'am lUoh waitt or mo_ ....
a. !IMIL & IPAMMING
U ....... p .... lbIId __ Ing u_d _I __ rSpommlng'~ lnaludlng but nat IImWID:
• ~ ... _ or .Iml~r m ... go 10 one or mo .. UHnot or oIhor n_rallpo. fo.umo ..... 11 moIiTnglllll
aroth ... mfIorg_ or 11111;
• PoolIng ... y UoanoI or """r newogmup. forum •• m"1 mlllI.; 1111 or othIr If .... r g...., or 1111 .1IIoIee which I ..
oIHoploar_vIo/IIIlh ...... oIlh1_' a' _r_ublllhocl FAQ or--.van of Il1o group or
not:
• SoDding .... 1IcIed ... "1. Including oamrnoroIai Idvertllom.nto."" InIOnnlllanoi .0nou"..,.. .. II. trI I.1emeI
....... or.ny._ ... III thot could owHon.", bl ..... clld to provakI-""nll.
• UOIIIII ..... II .. 0_10 hIruImanI. whllharlhroUUh 1anguIgI. ,,-"oY. ormHlog.. Cal1Bnuing to Hnd
......... mon ...... b."'8 ....... tollap II .. .-red horuImInt
• BandIng tmII, wHh fllalled or aIItouIecI h_, or Inform"'ao dufg_1d 10 /IIndor lile fdo_lIon or tile
IOCIIia. of wh.t I ...... ft_1d
• Call1Gllng ropIII. to IIthIr (I) un.ol_ -" "*'1fIII or (2) ... og •• llIet _ either .... llhrough •• othe,
provld., which vlallllUteu .. II. or BlaH oflll. oIh .. provId".
• VIolating ~ IllIe or r.dlll' _ rogulsllng tho UH or......n. Including wIIIIout IImIIIlIan. Ute Controlling lile
_VII ofNon-llall_ Pamagrephy and MorI<IIIng Ad. 012003.
___ rl __ 1l1o 1ft ...,.Un· "., ....... _. _rllII __ arllllilJinll_.",,_ •• rllIe
_10 ,h ... _ or _CIfpftou IW ___ CGIIIp/rr/n ......, _II_I. __ · • ..-,.'.r
--"",, ____ 10_",. ___ 10 __ 111..,.,"'·""_." """"",,n III
ffrlaAUP. .
4. ILLEGAL OR IINL/lWPUL UIE
I1HnI .1Ie1l noI ClllIIB. _II. upla.d. Poat. d_uIo. flcB_ oIbftrlllullon In III, m ...... or .tare .", Inform.Uan.
canIInI, or ..... rlIl. Induding .,_ 11_ •• II1II, •• und.. _. oaIlWo... 1mIgn. cammunlclllanl. or alher
InIormotlon whlcb:
•
•
hgelO
IlIMnpl .", capyJlghl. _III<. II$d ...... ~ poIant •. a' GIber PlIIPrlo1ary rigille oIl",thllll PI~Y. Ineillding.
Wlhaut IImlllllan. BI. unoUlllarloecl copying of eapyrighlad materlll. the dlrllIIulIO ••• d d"""butlon or
P=Pha ll'am mogaln .. , baakt. ar OIher capyriglltod •• U..... Ind lhe uMUlllo_ llanll'llitlel of
co hIId I~. mUllo or movr... ShlMg.r "_I'lding eapYrlghtld ml!lrllll vi. a per·to,plllr
n_ II IlrIcUy prohlbilld;
IlobIcane. I"""OInt, Im","",I. or p.mGgllph/C;
CUltomer's iDitials...of
•
•
•
•
•
•
t.
1.1beI ..... defamatory. haleful. CO_IoI In Ilegallh.1I1 a .. bun. IIlnvulve of .nath.,.. privacy or publlclly
or hi ...... a. I~ III IndMduroi or • group of IndIVIduals OIl 1110 boota 01 race. 19o. IIhnlall!!. MXU.I
arfenlallon. gonda,. rallglon o,dlubllily or.-vlol_lhe legal rlghls of ....... ;
vlola •• _~ control I ....... ragulotlon.;
811_" conduct that would con_ • criminal atrenu or give d .. '" civil llabltlly !II1dIr Iocol. alai ••
........ 1 or InIIIrnollonll_:
111Il00. In_ra. or _odlng: or
conlaln. ony vllU ... , Troj.n hDlHO. _time bombo, o,aIho,,,",,,,,,,,,,' pro,_mlng routl ... that lIB
Inlanded to d .... ge. dellimonlally Inlerre", wllh. 1.lI8p11UoUl!y _pt a,up" ... 1I1o any '''18m, dOle or
p ....... IInraImotI.n.
_ .. vI ....... ny .ppllcoble low. lUll or ragllatlon.
WEB PROHIBITED ACTIVITIES
l1li" "'" ..,lWIIoty prvhlbllld from .ngoglng In tho.ny oIthe follOWIng web_lid ... 1_.
• Explolllng o. ~g to oorpIolany IO,I,DII pra .. _ on web_
• e-Ive UII ofb.n_ byol1lf11ng _" .... IOdpto 01",,,,",. to abu .. 0 wo_.
• Opo_g. robot on. __ .. 11oWIng IICI\IIII by 1M _II IhllIhe bohaVlor ......
• ConIIgudng 0 _ '" .ct .. IIc ..... ty agolnot vlo_1O tile woblilo.
• Wolklng·. d_n to .. 11001 __ noel theraln.
• _mptlng to In~. _ aralhl_lnIII_ will cammunltollonalnlendod fo, .tho ...
e. u.... .'" praIIlbllld from ~ng u •• r _lion proufdod to """'Idor or to aIhor ... " In _nedfon wIIh
.. oollhl80rvlcoL
7. UsIII .'" prohlblod from ongt;Iri; In IllY of 1110 ",-Ing ac1lvllll by 011118 till .. iVleI 01 • ..-provider.
but chonn.11nII ouch ..:1_ through In acoo .... _.110, •• , Gtherw1lo through till """"dor 80_ or l1li118 .n
.ooount II. maOdrop Ia. _" or othorwfu ullng lira __ of .nother p!IIVIdar lor tho _ of faclillltlng tho
laragolng .-W.u'" _ af .. _pollP ....... colld _Iybo ......... d to adua".1v _tho 80_.
I. Provider .... l1li" .... 0_ prac:ll0II to _ abu" 01111........ I!IIgllllng In _ or mo .. af 1Ir_
pmd!aot m.y .. lUll In Immldlall "nnl_ 01 I UHI's __ to lire SIIVIOIL U .... _ be ""qed an
Odmlnl_ .. af HOO lor e."" _ In vIOJaIIon af IIrIl AUP. A vIaI_ afthll AUP by _na hlulng anly
Indlnrot ._to the 8orvfcI1 IIrauIIh. _. or othll UOIr willie _lIdorId •• I_n by Ih ... _ or_r
__ whllhar or not WIth tho lmoIiIodIIo .r ..... nl of III. c._ or othor _. P .... Ido' _ complelnla dllWCIIy
fn>m _II u .... thrauah _.I11._ ..... mI IIrftiugh _ padll.. . .
II. _ 0lil11 not be rwquInad 111 _Ina till vallclly af.....,-.. _~ _ toIdng .000.n umler Ih1I
AUP ...... lcIer ........ 1hI dgblln .. IOIe dllCrwtlan to _rmlnl whllhor.-va or men ...... 11 __ ...
..... 1Ic:IIed •• A complelntfrom the ... lpIent, whother .. celvocl dlnroly arth ... gh.n onIHpommlng OI1IIIIIZ&Uon. ohlll be _mod to b •• vIde_thal the moooogo woo un.o_d. Provider hoo no abllgdan to IalWllnllho compllint to the
Ulllar to Idon11ly thl "mplllning parll ••.
10. UHr II ... pan.lble Ia. tho ... or III 8 ... i00i utI_ villi _011 to lire ProvIdo' illllwlrIc. Includln; .ny
SUPI'Dlt .. rvronpi01lldod via hconno,ollon to.the PtOI/idot no_ Supp.rtHiVlonlndlllloo, wllliout Ilmlatlon. h~
wab.lt .... looll\Hllo malib"""., teleph.ny mrleWap. IRC 10 ... 11. _.Ing, nn_ng •• r oIIrIrwflO m.klng aVlllable
anY _ .... prog .. m. product or IOMce !hal 10 doIlanod to vIOI ... thll AUP a' tho AUP of Iny IIhIr tnlemlt .. _
provide.. Conduct 11101 dllWolly a, IndllWclly ..... iIGIi, porm" ... ,.Il00 an _IUn In _lion rlthll AUP. 10 oIoa •
vI.1IIIan af Ur. AUP. Exampln 10_, without IlmIlltion. "'_ tolmp"ment .""nloll or IdmlnlllTl1lve _ ... to
pravaol men unoollclled _II, or JiIOVIding Spammlng IUpport .. _ ouoh .1 .... 11 drop b_ •• 11. of opllliWlre,
RotMohlng •• nd the holling oI"op ..... illood· web.hl.
II. Nothing COnielnod In IIrIe pallor ohIIl be _to 11m. Provide,.. _ .. or ...... dl .. In any woy with
........ to any oflhl ro"png _ •• nd _, _thl rlghllo _.ny.nd oU addltlon.l.ctloN ft maY doom
.pp,........ willi .. epoet .. IUGh oet1vlllol, 1 ... lId1ng wIthauIllmllellan liking ootIon to ...... r lhlaoofI .nd _ .... 01
Idon11ly1ng _ ... nd _ng 111l1li from tho _r ....... and IIVYlng ClnaoHOUon ch ..... to cova,PravIdo'"
_ Provider wllllnmUg •• vIaIOUono of potter .nd wll ... po .... with low .. 10 ....... 01 _ Ia •• uopootad ._.1
vlal_L In oddlUon. PnMdor _11.1 tIrnoo.n dehll.nd .... edleo ... Ilable to R willi __ to ..... rtaIIvI~ ... 1
low or In oquH,.
II. FILTERING SOFTWARE TO PROTICT MINORS
Pu .... nt 10 47 U.S.C. aeolian zao(d1 ....... dad, PravIdor.-U .... tho! parentll control p_
(ouch .. c:ompuIIIr ho_. _, or IlIIIlng _Iou) ... IVIlllbll thoI may _ UHII In limiting _ to
Page II Customer's in,tlaJs4
mollrfll thlt Is harmlill '" mlnOl1l. r ...... 1Ion idlllllr,lng CUIIInl plWdlll GlIId! ~OIII ro_ .. 1l1hII1I the America
LHaI Up .... , b\lp:/lpentl2 ............. lIIUrernorp.,/pI,.nt.hIm.
PJU1IIder'il Servrcos.lnclude Inti pemdt ...... tei molly ... uo! the Il1tet.et. including 011 .. that malnteln
dfacunlonOQr~ntfnlen<lsd for .duft.udle ..... U_ rep .... nt that they ere 1l1sa., 8fghlean (fB) y .... ofage and
....... aI/liability .... liIIIsd wIIh VIewing conl8nlwe>qHIBlnt! anymlnor or olhef1'8l8Unto contanlln thalntome!.
Cuatomar Nama (Please print): • '. /ttriill,.ft'. PI, J)
Da&e' ,
Pqel2 Customer', inltJab..!/