Res No 192-14-14286RESOLUTION NO.192-14-14286
A Resolution authorizing the City Manager to execute a one (1)year Interlocal
Agreement with Miami-Dade County for Information Technology maintenance
and support services foran annual amount of $165,500.
WHEREAS,the City wishes to enter into an Interlocal Agreement with Miami-Dade
County for Information Technology (IT)maintenance and support services;and
WHEREAS,the City's current IT maintenance and support services Interlocal Agreement
expires September 30,2014;and
WHEREAS,the City requires IT support and maintenance to support critical operations
and business of the City.
NOW,THEREFORE,BEIT RESOLVED THE MAYOR AND CITY COMMISSION OFTHECITY
OF SOUTH MIAMI,FLORIDA:
Section 1.TheCity Manager is authorized to execute a one (1)year Interlocal
Agreement with Miami-Dade County,for IT maintenance and support services,foran annual
amount of$165,500andexpiring September 30,2015.The current InterlocalAgreement
between the CityandMiami-DadeCounty expires September 30,2014and the City requires IT
support and maintenance to support critical operations.The Interlocal Agreement maybe
terminated by either party with a 120-day notice.Acopyof the agreement is attached.
Section 2.Severability.If any section,clause,sentence,or phrase of this resolution is
forany reason heldinvalidor unconstitutional byacourtof competent jurisdiction,thisholding
shall not affect the validity of the remaining portions of this resolution.
Section 3.Effective Date:This resolution shall take effect immediately upon
enactment.
PASSED AND ENACTED this 1 6tWav of September ,2014.
"A^^^4Me^
READ AND APPROVED AS TO FO|
LANGUA6tJ|jkreALITY AND
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APPROVED:
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MAYOR
COMMISSION VOTE:5-0
Mayor Stoddard:Yea
Vice Mayor Harris:Yea
Commissioner Welsh:Yea
Commissioner Liebman:Yea
Commissioner Edmond:Yea
Soutlr Miami
THE CITY OF PLGASANT LIVING
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
To:TheHonorableMayor&MembersoftheCityCommission
From:Steven Alexander,City Manager
Date:September 16,2014 AgendaItem No.:
Subject:
Background:
A Resolution authorizing the City Manager to execute a one (1)year
Interlocal Agreement with Miami-Dade County for Information
Technology maintenance and support services foran annual amount
of $165,500.
TheCity entered intoanInterlocal Agreement with Miami-Dade County
forIT maintenance andsupportservices.,whichexpiresSeptember 30,
2014.Miami-Dade County IThas been thesole provider of IT services to
theCitysinceMay 19,2014.The transition to Miami-Dade Countywas
seamless andwithnodisruption of service.The County's staff,their
professionalism,andattentiontodetailhavebeenabeneficialcomplement
tothe City's IT infrastructure.
For your review,attachedisalisting of the significant accomplishments
and improvements tothe City's IT environmentcompleted byMiami-
DadeCountyITsincethe inception of service.After a thorough review of
the City's IT infrastructure,Miami-Dade County hasalso recommended
IT service improvements forFY 2015.
Miami-Dade County hasonegoalin mind,which is directly in-line with
the City's objectives,to provide the best possible serviceto residents,
businesses,and visitors of the City of South Miami.Miami-Dade County
isa governmental agency,like South Miami.
A detailed listing of tasksand accomplishments by Miami-Dade County
IT since the inception of the agreement are included.Some of the
"Covered Services"are summarized below:
Covered Services
The Miami-Dade County covered service section of the agreement
includesAV equipment andanyandallnew purchases of
equipment bytheCity.ThenewAV system purchased forthe
chambers is covered and is Microsoft windows based.
The Miami-Dade County ticket system (HelpDesk)isavailable
via phone 24-7,365-days ayear.Oncea ticket is opened itis
automatically assigned andis located onsitetoa designated IT
South1'Miami
THE CITY OF PLEASANT LIVING
Amount:
Account:
Attachments:
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
servicetechnicianassignedtotheCity.The County's ticket
system willbe upgraded laterthisyearto provide self-service web-
based ticket system.
CitypersonnelreceiveimmediateservicebyaCountyonsite
technician,andatno additional cost totheCity,irrelevant to when
the call is made;during regular hours or after-hours.In addition,
remote access to address the issue is available at those times which
eliminates many of theCity personnel issues immediately.
Based onthe attached listing of tasks and accomplishments,theCityis
recommending executing aone(1)year agreement,expiring September
30,2015.Termination of the agreement with the County as specified
within the Interlocal Agreement is 120-days.
The Interlocal Agreement isatthesame terms and pricing asthe current
agreement.
$165,500 foraone(1)year period
Account No.001-1340-513-3150 for FY 2015
Resolution
Miami-Dade CountyITListing of Accomplishments
Resolution #70-14-141164;"Interlocal Agreement Expiring September
30,2014"
Miami-Dade County (1)Year Interlocal Agreement
Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
List of Accomplishments FY13-14
On April 16th,2014,the City ofSouth Miami Commission passed the Inter-local Agreement with
Miami-DadeCountyfor IT maintenance and support services.Afterabrief transition period
Miami-Dade County took full control of the city's IT network and infrastructure onMay19,2014.
During the IT transition period the Miami-Dade County network and infrastructure team
conducted an in-depth review to the City's existing IT infrastructure and met with City and Police
operational staff.The IT team members consisted of IT Directors and the Counties subject matter
experts in their respective areas of Microsoft,Active Directory Services,Proxy Services,Anti-Virus,
Enterprise Messaging,Mobile Messaging,Enterprise Access,Firewalls,Data Center and Virtual
Networking Support,Routing,Network Hardware,Circuit Provisioning,Cabling,Server,Storage
and Security.Asa result Miami-DadeCounty provided alistofIT service improvements to provide
improved availability,reliability and security over the IT systems in place.
Miami-Dade County met with the City of South Miami to review and rank the items in the order of
importance and most benefit to improving the IT services and delivery to services to the citizens.
TheCity of South MiamiCity took immediate steps to address several action items ranked ashigh
risk and priority.The County provided the MIS Budget Worksheets for FY 2014-15 to the City of
South Miami to address the remaining recommended ITservice improvements.
On Monday,May19,2014 the City staff began reporting ticket for technology services by
contacting the Miami-Dade County IT Service Center at305-596-HELP (4357).As of August 24,
2014,the County had received 177 service tickets.All the reported troubles were handled by
Miami-DadeCountyina timely manner byGregory Izak the on-site designated Miami-DadeCounty
network manager or hisback team within the service delivery guidelines established in the Inter
local Agreement.
Miami-DadeCountyworkingwith the CityofSouthMiami,begannew IT projects for the Cityto
address highriskand priority projects.Thefollowingaresome examples of projects andthe
improvements to the City's IT environment:
Implementation of Advanced Authentication Project:Mandated by the Federal Bureauof
Investigation CriminalJustice Information ServicesSecurityPoliciesto access criminal justice
systems,data,and records FDLE and is not optional.Failuretofund this project would result in
termination of services to access the FCIC and NCIC systems.Officers will have no access torunor
processany FCIC/NCIC transactions.TheTwoFactorAuthenticationand Encryption system
purchasedbytheCityofSouthMiamifor the Police Department computers andlaptopswasnever
deployed by IDC to meet the September 30,2014 deadline.
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Miami-Dade Countyheldextensiveconferencecallswiththevendor Navigo anddiscoveredthe
productpurchasedby IDC was end-of-life.Authasas Advanced Authentication (AAA)wasthe
replacementproduct providing muchmorerobustproductthatwasrecommendedby Miami-Dade
County forimmediatedeploymenttomeettheSeptember30thdead line.Miami-Dade County
was successful in obtaining investment protection forthe 2013 purchase by having AAA agreedto
waive product licensingcostfor100 seats.Inadditionthe90Omnikey readers alreadypurchased
bythe City ofSouth Miami canbeusedforthe AAA solution.Miami-Dade Countycompleted
installationandtestingofthenewAuthasassolution.Thedeploymentofpolicedesktophasbeen
completed and laptops are currently being completed.
Implement Passwords Policy:During our reviewof the IT systemsitwasdiscoverednointernal
controlsover corporate passwordsettingsforthe City ofSouth Miami.Miami-Dade County
assisted CityofSouthMiamiindevelopingpolicyand deployment planto implement this
important aspect of IT security.Miami-DadeCountyis currently assisting the CityofMiamiwith
implementation of corporate password policies.
Laserfiche®Project:(e-Document)
oLaserfiche®System Analysisand Security Architecture design.
o Ordered Switches to create new DMZ and SAZ firewall zones for the final
implementation of this project.
oConfigurationofNetworkSwitchestocomplywith Multi-Tier Firewall ZoneDesign.
o Setup of Server with IIS and .NET to support Laserfiche®Weblink Software.
oFirewall Setup toallowMiami-DadeVulnerability Scanners andWebScanto function.
o Security Team Vulnerability Scan and Web Scan security Assessment.
o Currently working on remediating vulnerabilities on the Server and system.
o Configuration ofFirewallwith new Secure Zones
o Route changes to the core router are pending.
o Cutover to new Secure Zones was completed successful.
o E-Document was added to the Information Desk that uses the Laserfiche system.
o Project was successful completed.
URLFiltering and Antivirus:Systems were analyzed and documented
o Trend Micro Business Worry Free Antivirus documentation was created
o Barracuda URL Filtering documentation was created
o Network Diagrams were created and updated
o Documentation was sent to management and onsite support staff
o Recommendations for upgrading Barracuda URL Filtering were provided
o Barracuda support was contacted for upgrade instructions and provided to onsite
support staff
o Onsite support staff was instructed on process and they were going to perform the
upgrade after hours
o Recommendations for upgrading Trend Micro Business Worry Free Antivirus and
deployment were provided to onsite staff.
o Knowledge transfer to onsite staff
o Use of the antivirus console
o Remote client installation
o Accessing Malware logs
o Perform network scans to identify unprotected clients
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o Setup Alert notifications
o Open support tickets with Trend Micro
Firewall Services:Performed initial Discovery and overall System Health assessment.
o Three Preventative maintenance sessions to address issues on the main Firewalls
prior to lossof connectivity detected byusers.
o Performed backup of firewall configurations
o Processed firewall requests to allow access to blocked resources.
Active Directory:Performed initial Discovery and overall System Health assessment.
oInitial Discovery of the two domains
o Performed a System State Backup of the two domains
o Made recommendations for replacing the domain controllers with newer
hardware
Enterprise Messaging:Performed initial Discovery and overall System Health assessment.
o Performed Initial Discovery and completed initial performance tuning of the
transmission limits.
o Worked with Firewall team to lockdown potential security holes of the Exchange
Servers.
Security:Performed initial Discovery and overall System Health assessment.
o Performed Initial Discovery and created recommended firewall zone design.
o Performed Analysis and Services used inLaserfiche®projects architecture design.
IT Service Improvements for FY14-15:
Migration of City Computers and laptops to Microsoft Office 365 &Windows 7:Since April 8,
2014,Windows XPisno longer support by Microsoft.The organizations that continue to run
Windows XP won't have the support from Microsoft with releases of security updates for Windows
XP.The hackers and cyber attackers willfind the vulnerabilities that are created and exploit those
vulnerabilities.Those same vulnerabilities on Windows XPwill grow each month and become of
concern as we update and patch the Microsoft server and applications that exclude Windows XP
vulnerabilities.Complete the migration off of Windows XP and onto Windows 7 and to Office 365
in the cloud.
Implement VMware virtual server environment:Cityof South Miami's server infrastructure lacks
redundancy.Most servers in the environment are out of warranty and have no hardware
maintenance contract.Existing computer room space will not support further growth.Failureof
out of warranty servers will cause vital and business critical services to be unavailable.Insufficient
computer room space for infrastructure growth.Miami-DadeCounty developed strategy for
migration to VMware virtual server environment.Thiswill reducing the number of server's in the
server room into 1VM server,reducing the cost of electricity,cooling,maintenance and improve
reliability.
Upgrade Worry Free Antivirus to the latest version 9.0:The Current Software version is 7.0 and is
not properly configured anditisnotinstalledon the majorityof the workstation.Heed to setup
administrativeaccessacrossallworkstationsandserversthrough Active Directorybeforeupgrade
canbegin.Analyze impact toemail spam filtering process.Server needs operating system
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upgraded to Windows 2008and additional memory.Upgrade softwareand configure properly to
utilize features suchasWebReputationsandWeb Filtering Deploy newversiononserverandthe
system will automatically deploy across the network.
Re-Design CityofSouth Miami IP Scheme:IP addresses currently inusearenot RFC 1918private
IP addresses,theyare publicly routable.IP addressesneedtobechangedtouse RFC 1918ranges.
This will involve changesonseveralnetwork devices alongwith,servers,firewalls,PCs,appliances,
printers,etc.If DHCP isnotinuse,itneedstobedeployedandconfiguredforuseonthe City of
South Miami network.
Cost of the Inter-local Agreement:No change is annual cost,remains $165,500.
Miami-Dade County is committed todeliveringservice excellence andhasa significant amount of
work schedule next year that will improve security,speed,reliability,flexibilityandposition the
City of South Miami to improve the delivery of services to the citizens.
On behalf of Miami-Dade County,we are thankful for the opportunity to earn your business andbe
your IT service provider.
Respectfully submitted,
John Concepcion,Division Director
Miami-Dade County Information Technology Department
5680 SW 87 Avenue •Miami,Florida 33173
305-596-8368 Phone
www.miamidade.gov/itd
"Delivering Excellence EveryDay"
4|P age
RESOLUTION NO.:70-14-141 64
A Resolution authorizing the City Manager to enter into an Interlocal Agreement with
Miami-Dade County for IT maintenance and support services for an annual amount of
$165,500.
WHEREAS,the City wishes to enter intoan Interlocal Agreement with Miami-Dade County forIT
maintenance and support services;and
WHEREAS,the City's current IT maintenance and support services contract is on a month-to-
month basis through September 30,2014,but can be canceled with a 30-day written notice;and
WHEREAS,the City requires IT support and maintenance to support critical operations and
business of the City;and
Whereas,the City solicited proposals for IT maintenance and services through aRFP process and
the City Manager rejected all proposals received since none of the proposals met or exceeded the
offering,or provided the bredth of services offered by Miami-Dade County;and
WHEREAS,Miami-Dade County submitted an Interlocal Agreement to the Cityfor consideration
to perform various IT services.
NOW,THEREFORE,BEIT RESOLVED THE MAYOR AND CITY COMMISSION OFTHECITYOF
SOUTH MIAMI,FLORIDA:
Section 1.The City Manager is authorized to enter into an Interlocal Agreement with Miami-
DadeCounty,for IT maintenance and support services,foranannual amount of $165,500 andexpiring
September 30,2014.The Interlocal Agreement maybe terminated by either party witha 120-day
notice anditmaybe renewed with the approval of the CityCommission.Acopy of the agreement is
attached.
Section 2.Severability.Ifany section,clause,sentence,or phrase ofthis resolution isforany
reason heldinvalidor unconstitutional bya court of competent jurisdiction,thisholdingshallnotaffect
the validityof the remaining portions ofthis resolution.
Section 3.Effective Date:This resolution shalltake effect immediately upon enactment.
PASSED AND ENACTED this J_5tbay of April 2014.
APPROVED:
M-
MAYOR
COMMISSION VOTE:4-1
Mayor Stoddard:Yea
Vice Mayor Harris:Yea
Commissioner Welsh:Yea
Commissioner Liebman:Nay
Commissioner Edmond:Yea
Miami-Dade County Information Technology
Interlocal Service and Maintenance Agreement
INTERLOCAL SERVICE AND MAINTENANCE AGREEMENT
THIS INTERLOCAL SERVICE AND MAINTENANCE AGREEMENT
("Agreement")is made and entered intobyand between the CITY OF SOUTH MIAMI,a
municipal corporation within theStateof Florida,having its principal office at 6130 Sunset
Drive,South Miami,FL 33143,(hereinafter sometimes referred toas the "Customer"or "City")
and MIAMI-DADE COUNTY,a political subdivision of the State of Florida,having its principal
office at 111 N.W.1st street,Miami,Florida 33128,(hereinafter referred to as the "County"or
"Contractor")andis effective asof the 1 dayof October,2014.
RECITALS
WHEREAS,the County,through the Information Technology Department ("ITD"),is
the provider of information technology ("IT")services that enable and support the operations of
all County departments,external government agencies,residents and the public at large;and
WHEREAS,the City desires thatthe County,through the ITD,provide certain services
as further described in Appendix A -Scope of Services to the City for maintenance and support
of the City's information technology systems for the City's security firewall,exchange,network,
servers,AS400,Storage Area Networks (SANS),desktop computers,laptops,Apple products to
include MAC and IPad devices andany and all additional peripherals;and
WHEREAS,the County agrees to provide such IT maintenance and support services to
theCity pursuant tothe conditions set forth in this Agreement which shall commence onthe
effective date,with a one-year options to renew that can be exercised bytheCity Commission,
unless terminated with thirty (30)days written notice by either the County or City or unless the
Board of County Commissioners fails to ratify this Agreement one (1)year from the effective
date;and
WHEREAS,Section 2-9 and 2-10 of the Code of Miami-Dade County provides that the
County Mayor is authorized to enter into contracts on behalf of the County with other
governmental unitsforjoint performance with the County ofany function or service which the
County is authorized or directed to perform subject to ratification by the Board of County
Commissioners withinone(1)yearfromthe effective date;and
WHEREAS,this Agreement willbe submitted totheBoardof County Commissioners
forratification within one(1)year;
NOW,THEREFORE,in consideration ofthemutualcovenantsand conditions contained
herein,the mutual promises of the parties,and other good and valuable consideration,intending to
be legally bound hereby,the parties do hereby understand,acknowledge and agree as follows:
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MiamhDade County Information Technology
InterlocalService and Maintenance Agreement
ARTICLE 1.DEFINITIONS
The following words and phrases when used in this Agreement shall have the following
meanings:
"Regular Business Hours"shall mean the County will deliver services from 8 AM until
5 PM,weekdays,excluding County holidays observed by Miami-Dade County government and
such other times as the ITD is not generally open for the delivery of services to its customers.
"User"shall mean any City employee authorized by the City to request services under
this Agreement.
"MasterSystem Administrator"shall mean the County personnel designated with the
top permission level over ail for system management and administration for City IT systems
covered by this Agreement.The Master System Administrator is charged with the responsibility
of administering theproperlevelof permissions toall User's.
"SystemAdministrator"shall mean the County personnel designated with a lower level
of system permission to maintain IT systems covered by this Agreement.The System
Administrator is charged with delivery of Trier 1 support for City IT systems.
"On-SiteIT Service Technician"shall mean the persori(s)designated by County with to
be responsible for the delivery ofIT support services to the City.The IT service technician(s)
will have System Administrator access for troubleshooting reported problems and coordinating
overall operational support forthe County,as well as serving as Vendor liaison.
"1st Tier Support"shall mean support provided by designated Onsite IT Service
Technician and shall consist of the first point of contact for customer support of police,
supervisors andUsers.TheOnsiteITService Technician willhaveSystem Administrator access
totriagetheissueto determine whether itis technical or operational,shall resolve operational
issuesand respond toquestions concerning theuseofthe system.Technical issuesthatcannotbe
resolved by the 1st Tier Support Person shall be reported to the County's ITD's Help Desk which
willforwardtotheCounty Master SystemAdministrator.
"2nd Tier Support"shall mean support provided by the County Master System
Administrator andshallconsist of technical issues reported thathavebeentriagedto determine
root cause and resolved.All technical issue not resolved by 2nd Tier Support shall be reported to
the 3rd Tier support for vendor resolution.
"3rd Tier Support"shall mean support provided by the hardware and software
maintenance vendorsunderservicelevel agreements withtheCitytoprovidecustomersupport
and maintenance.
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Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
"SANS"tomeanStorageAreaNetworks(SANS)device.Thisdeviceisconnectedtothe
network and contains diskordisksfor storing data.
"Vendor"shall mean responsible hardware or software manufacture or 3rd party vendor
under contract withtheCitytoprovide customer support and maintenance.
"24/7/365"to mean twenty four hours,seven days and three hundred and sixty five days
each year.
ARTICLE 2.SCOPE AND TERM OF SERVICES
2.1.In accordance with the provisions ofthis Agreement and in consideration ofthe payment by
Customer ofthe price for such services,the County,through its ITD,will make commercially
reasonable efforts to provide theCitywiththe highest quality,cost effective,County Services as
set forth"inAppendixA -ScopeofServicesand Prices pursuanttothetermsand conditions of
this Agreement.
2.2TheCountywillprovide2080hoursof service underthis agreement.Thesehours include
designated management and support to provide oversight and interface withthe City as the need
arises,and project management hours as required.The County will meet jointly with the City to
discuss delivery services andany special projects.The County will have subject matter experts
attend as required to provide recommendations of new IT systems and solutions to the City atno
charge,included inthe price quoted.The designated primary point of contact will bethe field
supervisor and directors will serve asCity's escalation contacts.They will bethe primary liaisons
Mark Acquaviva,
Supervisor
JohnConcepcion,Division
Director
Jose Otero,Assistant
Director
Primary
2m Level
3ra Level
305-275-7927 miafgimiamidade.gov
305-596-8368 inc@miamidade.gov
305-596-8409 iro@miamidade.gov
2.3.When the County performs services at locations under City control,City agrees to provide to
County,at no charge,a non-hazardous environment for work with shelter,heat,light,and power,
and with full and free access to the IT systems to be serviced.City will provide all information
pertaining to the hardware and software necessary to enable County to perform its obligations
underthis Agreement.
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Miami-Dade County Information Technology Department
InterlocalService and Maintenance Agreement
2.4.TheCityherebyagreesto:
2.4.1.Maintain any and all electrical and physical environments in accordance with the
manufacturer's specifications foritsIT systems.
2.4.2.Provide standard industry precautions (e.g.back-up files)ensuring database
security,perCounty's recommended backup procedures.
2.4.3.Ensure system accessibility,which includes physical access to buildings as well as
remote electronic access.Remote access can be stipulated and scheduled with customer;however,
remoteaccessisrequiredandwillnotbesubstitutedwithon-sitevisits if accessisnotallowedor
available.
2.4.4.Obtain and provide to County all software licenses or other authorization necessary
for the County to perform the services listed in Appendix A.
2.4.5.Provide Countywithoffice space within City property uponthe commencement of
this Agreement.The office space provided by City should include a telephone line,network
connection,and will be located on the second floor of City Hall immediately abutting the City's
existing server room which is approximately 10 X 10 and currently being occupied by the City's
existing IT firm,toenhance County response time.
2.4.6.Be responsible forall recurring hardware and software operating maintenance
expenses.
2.4.7.Purchaseandmaintainitsowninternetserviceproviderandrelatedcosts.
2.4.8.Developadetailedcontinuity of operations plantodealwithbothnaturalandman-
made disaster withthe cooperation ofthe County.
2.4.9.Aspart of its annualbudget preparation process,identify maintenance costsforthe
on-going system maintenance andpresent them tothe County for review.TheCounty's
performance andobligationunderthis Agreement iscontingentuponanannual appropriation and
renewal of allrequiredvendorsystemmaintenanceagreementsbytheCity.Cancellationof
required vendorsystem maintenance agreements bytheCitywillcauseall associated expenses
associatedwiththesystemrepairsbyvendorfor labor,repairs,replacement,andpatching of such
equipment,asrequiredtobechargedbacktotheCity.TheAgreementcanbecancelledatany
timebytheCountywithnotifiedinwriting,atleast (120)dayspriorto cancellation.Therewillbe
noearly termination chargesfromtheCityfor canceling Agreement duringtheyear.
2.5.AllCityservicerequestsshallbemadeassetforthin Appendix Aorasmutually agreed to
bythe Parties.
Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
2.6TheCountywillmeetjointlywithCitytodiscuss delivery servicesandanyongoingspecial
projects.TheCountywillhavesubjectmatterexpertsattendasrequiredtoprovide
recommendations of new ITsystemsandsolutionstotheCity.The supervisor and director willbe
the primary liaisons monitoring the service deliverylevelstoensure optimal performance.
Mark Acquaviva,Supervisor
John Concepcion,Division
Director
305-275-7927
305-596-8368
Article 3.PRICING,PAYMENT AND TERMS
mia@miamidade.gov
inc@miamidade.gov
ThecosttotheCityfortheprovisionofservicesunderthisagreementareassetforthin
AppendixA.The County willprovidetotheCityamonthlyinvoice,andCitywillmake
paymentstothe County withintwenty(30)daysafterthedate of eachinvoice.Overdueinvoices
willbearsimpleinterestattherate often percent (10%)perannum,unlesssuchrateexceedsthe
maximum allowed by law,in which case itwillbe reduced tothe maximum allowable rate.
Article 4.LIMITATION OF LIABILITY
Notwithstanding any other provision of this Agreement tothe contrary,exceptforpersonal
injuryor death,theCounty's total liability,whether for breachof contract,warranty,
negligence,strictliabilityintort,orotherwise,willbelimitedtothedirect damages
recoverable under law,but not toexceedtheprice of twelve (12)months of Basic
Maintenance and Support Serviceprovided under this Agreement.ALTHOUGH THE
PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES,
THEY AGREE THAT THE COUNTY WILL NOT BE LIABLE FOR ANY
COMMERCIAL LOSS;INCONVENIENCE;LOSS OF USE,TIME,DATA,GOOD
WILL,REVENUES,PROFITS OR SAVINGS;OR OTHER SPECIAL,INCIDENTAL,
INDIRECT,OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR
ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY
THE COUNTY PURSUANT TO THIS AGREEMENT.No action for contract breach or
otherwise relating tothe transactions contemplated bythisAgreementmaybe brought
morethanone(1)yearaftertheaccrualofthecauseofaction,exceptformoneydueupon
an open account.This limitation of liability will survive the expiration or termination of this
Agreement and applies notwithstanding any contrary provision.
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Miami-Dade County InformationTechnology Department
Interlocal Service and Maintenance Agreement
ARTICLE 5.CITY WARRANTIES
TheCityrepresentsandwarrantstoCountyas follows:
(a)Cityhasthe necessary rights and licenses,consents,permissions,waivers and releases to
permitthe County to perform anyofthe services as contemplated herein.
(b)None ofthe City systems or uses (i)violate,misappropriate or infringe any rights of any
third party,(ii)will defame or invade the rights of privacy or publicity any rights of any
third party,or(iii)are designed foruseinany illegal activity or promote illegal activities,
including,withoutlimitation,inamannerthatmightbe malicious,illegalorharmfulto
anypersonor entity,or discriminatory basedon race,sex,religion,nationality,disability,
sexual orientation,orage.
(c)TheCityhasthe authority toenterintothis Agreement forthe County to perform these
services.
ARTICLE 6.DEFAULT/TERMINATION
6.1.IftheCountybreachesamaterial obligation underthisAgreement(unlessCityoraForce
Majeurecausessuchfailure of performance);CitymayconsidertheCountytobeindefault.If
theCityassertsadefault,itwillgivetheCountywrittenanddetailednotice of thedefault.The
Countywillhavethirty(30)daysthereaftereithertodisputetheassertionorprovideawritten
plantocurethedefaultthatisacceptabletoCity.IftheCountyprovidesacureplan,itwillbegin
implementingthecureplan immediately afterreceipt of City's approval of theplan.
6.2.If City breaches a material obligation under this Agreement (unless County oraForce
Majeurecausessuchfailure of performance)or if Cityfailstopayany amount whendueunder
thisAgreement,indicatesthatitisunabletopayanyamountwhendue,indicatesitisunableto
payitsdebtsgenerallyasthey become due,filesavoluntary petition underbankruptcylaw,orfails
tohave dismissed within ninety(90)daysanyinvoluntary petition under bankruptcy law,County
may consider Citytobeindefault.If Countyassertsadefault,itwillgiveCitywrittenanddetailed
notice of the default and Customer willhave thirty (30)days thereafter to(i)dispute the assertion,
(ii)cure any monetary default (including interest),or(iii)provide a written plan tocurethe default
thatisacceptabletoCounty.If City provides acureplan,itwillbeginimplementingthecureplan
immediatelyafterreceipt of County's approval of theplan.
6.3.If a defaulting partyfailstocurethedefaultasprovidedaboveinSections6.1or6.2,unless
otherwiseagreedinwriting,the non-defaulting partymayterminateany unfulfilled portion of this
Agreement and may pursue anylegalorequitableremedies available toitsubjecttothe
provisions of Article 4 above.
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Miami-Dade County Information Technology
Interlocal Service and Maintenance Agreement
ARTICLE 7.NOTICES
Allnoticesrequired or permitted under thisAgreement shall beinwritingandshallbe deemed
sufficientlyserved if deliveredbyRegisteredorCertifiedMail,with retilrn receiptrequested;
or delivered personally;or delivered via faxore-mail (if provided below)andfollowed with
delivery of hard copy;andinanycase addressed asfollows:
(1)TotheCounty:
and to:
Information Technology Department
5680 SW 87 Ave,Miami FL
Attention:Jose Otero
Phone:305-596-8409
Fax:N/A
E-mail:JRO@MiamiDade.gov
Information Technology Department
5680 SW 87 Ave,Miami FL
Attention:John Concepcion
Phone:305-596-8368
Fax:N/A
E-mail:JNC@MiamiDade.gov
(2)TotheCity:
and to:
Attention:Steven Alexander
Phone:305-663-2510
Fax:305-663-6345
E-mail:salexander@southmiamifl.gov
Attention:Maria Menendez,City Clerk
Phone:305-663-6340
Fax:305-663-6348
E-mail Mmenendez@southmiamifl.gov
Either party may atanytime designate a different address and/or contact person by giving
notice as provided above totheother party.Such notices shallbe deemed given upon receipt by
the addressee.
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Miami-Dade County Information Technology Department
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In addition to the above contacts the following is the contact list for the City for all
communications related billingandworkorder approvals:
Sendall Invoices andinvoiceback-up documentation to:
Name &Tile:Alfredo Riverol,Chief Financial Officer
Phone:305/663-6343
E-mail:ariverol@southmiamifl.gov
Address:City of SouthMiami,6130 Sunset Drive,South Miami,FL 33143
Authorized to Request Billable (Time&Materials)forIT Services
Name &Tile:
Phone:
E-mail:
Address:
StevenKulick,C.P.M.,Purchasing Manager
305/663-6339
skulick@souhmiamifl.gov
City of SouthMiami,6130SunsetDrive,SouthMiami,FL33143
For questions and inquiries bythe City pertaining to telephone invoices and invoice back-up
documentation totheCountytheCityshall contact accounting manager via electronic email.
Majekodunmi,
Accounting
Manager
Billing
Liaiso
305-596-
8041 YMAJEKOfSlmiamidade.gov
ARTICLE 8:ACCESS TO CONFIDENTIAL INFORMATION
During the course ofthis Agreement,the County andCitymayhave access totheotherparty's
ConfidentialInformation.TheCountyandtheCityshallendeavortotreattheother party's
Confidential Information as it would treat its own Confidential Information of a similar nature.
Notwithstandingtheforegoing,thepartiesacknowledgeandagreethatasapoliticalsubdivision
Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
andmunicipal corporation of theState of Florida,theCountyandCityaresubjectto Florida's
Public Records Law,Section 119 of theFlorida Statutes.The parties'compliance with,orgood
faithattemptto comply with,therequirements of Chapter 119 of FloridaStatuteshallnotbe
considered breach of this Agreement.
ARTICLE 9:THIRD PARTY PROPRIETARY INFORMATION
Duringthecourse of thisAgreement,theCountyandtheCitymayhaveaccesstoThirdParty
ProprietaryInformationreceivedbyeithertheCountyortheCitythroughagreementsand
licenseswiththirdparties.TheCountyandCitymutuallyagreetoinformtheotherpartyofthe
requirements ofsuchthirdparty agreements and licenses andshall maintain the confidentiality of
all proprietary information asifsuch agreements and licenses appliedtoboththe County and
City.Notwithstanding the foregoing,the parties acknowledge and agree thatasa political
subdivisionandmunicipalcorporationoftheStateofFlorida,theCountyandCityaresubjectto
Florida'sPublicRecordsLaw,Section 119 oftheFloridaStatutes.Theparties'compliancewith,
orgoodfaithattempttocomplywith,the requirements ofChapter 119 of FloridaStatuteshallnot
be considered breach of this Agreement.
ARTICLE 10.MIAMI-DADE COUNTY OFFICE OF THE INSPECTOR
GENERAL REVIEW
According toSection 2-1076 oftheCodeof Miami-Dade County,as amended by Ordinance No.
99-63,Miami-Dade Countyhas established theOfficeofthe Inspector General which may,ona
randombasis,performauditsonallCounty contracts,throughouttheduration of said contracts
including this Agreement.The Miami-Dade County Inspector General is authorized and
empoweredtoreviewpast,presentandproposedCountycontracts,transactions,accounts,
recordsand programs.In addition,the Inspector General hasthepowertosubpoena witnesses,
administer oaths,require the production of records and monitor existing projects and programs.
Monitoring ofan existing project or program may include a report concerning whether the project
isontime,withinbudgetandinconformancewithplans,specificationsandapplicablelaw.The
Inspector General is empowered to analyze the necessity ofand reasonableness of proposed
change orders tothe Agreement.The Inspector General is empowered to retain the services of
independent private sector inspectors general (IPSIG)to audit,investigate,monitor,oversee,
inspect and review operations,activities,performance and procurement process,including but not
limitedtoprojectdesign,specifications,proposal submittals,activities of theCity,its officers,
agentsandemployees,lobbyists,Countystaffandelectedofficialstoensurecompliancewith
contractspecificationsandtodetectfraudandcorruption.
Upon written notice to the City from the inspector General or IPSIG retained by the Inspector
General,to the extent provided byand subject to applicable law,the City shall make all requested
records and documents available tothe Inspector General or IPSIG for inspection and copying.
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The Inspector General and IPSIG shall have the right to inspect and copy all documents and
records in the City's possession,custody or control which,to the extent provided by and subject to
applicable law,pertain to performance of the contract,including,but not limited to original
estimate files,change order estimate files,worksheets,proposals and agreements form and which
successful and unsuccessful subcontractors and suppliers,all project-related correspondence,
memoranda,instructions,financial documents,construction documents,proposal and contract
documents,back-charge documents,all documents and records which involve cash,trade or
volume discounts,insurance proceeds,rebates,or dividends received,payroll and personnel
records,and supporting documentation fortheaforesaiddocumentsandrecords.
ARTICLE 11.GOVERNING LAW
This Agreement,including exhibits or appendices,and all matters relating to this Contract
(whether in contract,statute,tort (such as negligence),or otherwise)shall be governed by,and
construed in accordance with,thelaws of theState of Florida.Venueshallbe Miami-Dade
County.
ARTICLE 12:INDEMNIFICATION
The City does hereby agree to indemnify and hold harmless the County and its officers,employees,
agents and instrumentalities,totheextentand within the limitations of Section 768.28,Fla.Stat.,
from any and all liability,losses or damages,including attorneys'fees and costs of defense,which
the County orits officers,employees,agents or instrumentalities may incur asa result of claims,
demands,suits,causes of actions or proceedings of any kind or nature ("Claims")arising outof,
relating toor resulting from,andtothe extent caused by,City's(orits employees,agents,or
subcontractors)failure to perform as required bythis Agreement..However nothing herein shall be
deemed to indemnify the County fromany Claim arising outofthe negligent performance or failure
of performance oftheCountyoranyunrelatedthirdparty.
Subjecttothe limitations setforthinArticle4ofthis Agreement,the County does hereby agreeto
indemnifyandholdharmlesstheCityanditsofficers,employees,agentsandinstrumentalities,to
theextentandwithinthelimitations of Section 768.28,Fla.Stat.,fromanyandall liability,losses
ordamages,includingattorneys'feesandcosts of defense,whichtheCountyoritsofficers,
employees,agents or instrumentalities mayincurasaresult of claims,demands,suits,causes of
actionsorproceedingsofanykindornature ("Claims")arisingoutof,relating toor resulting
from,andtotheextentcausedby,County's(orits employees,agents,or subcontractors)failure to
performasrequiredbythisAgreement.Howevernothinghereinshallbedeemedtoindemnifythe
Cityfromany Claim arising out of the negligent performance orfailure of performance of the
Cityorany unrelated thirdparty.
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ARTICLE 13:TERM OF AGREEMENT
This Agreement shall become effective the later of October 1,2014 or upon signature byall
parties (Effective Date)and will remain in full force and effect untilSeptember30,2015.The
County andtheCitymay jointly extend this Agreement fora one-year termby mutual agreement
whichmustbeapprovedbytheCity Commission.Upon any extension,the County and City
will review the services and fees set forth in Appendix A and mutually agree asto whether any
amendment to such services and fees are necessary.Notwithstanding the foregoing,this
Agreement mustberatifiedbytheBoardof County Commissioners withinoneyearofthe
Effective Date.Intheeventthis Agreement isnot ratified within one yearofthe Effective Date
orthe Board of County Commissioners disapproves the Agreement,this Agreement shall
terminate immediately.
ARTICLE 14:TERMINATION
EithertheCityorCountymay,atany time,intheirsole discretion,withor without cause,
terminate this Agreement by written notice tothe other party and in such event,the County or
City shall,one hundred twenty (120)days after receipt of such notice ("Termination Date"),
unless otherwise directed:
i.stopallworkas of theTerminationDate;
ii.take such actionas may be necessary forthe protection and preservation of the
other party's materialsandproperty;
iii.cancelorders;
iv.assign to the City and deliver to any location designated by the City any non-
cancelable ordersfor Deliverables thatarenot capable ofuseexceptinthe
performance ofthis Agreement andhasbeen specifically developed forthe sole
purpose of this Agreement;and
v.takenoaction which will increase the amounts payable bytheCity under this
Agreement.
ARTICLE 15.COMPLIANCE WITH APPLICABLE LAWS
The Parties will at all times comply with all applicable statutes,rules,ordinances,regulations,
licenses and orders relating to orin any way affecting this Agreement and the performance by
theParties of thisAgreement.
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InterlocalService and Maintenance Agreement
ARTICLE 16.SEVERABILITY
Ifany provision of this Agreement shall be held by a court of competent jurisdiction to be illegal,
invalid or unenforceable,the remaining provisions shall remain in full force and effect.
ARTICLE 17.NATURE OF THE AGREEMENT
a)This Agreement incorporates and includes all prior negotiations,correspondence,
conversations,agreements,and understandings applicable tothe matters contained in this
Agreement.The parties agree that there are no commitments,agreements,or
understandings concerning the subject matter of this Agreement that are not contained in
this Agreement,and that this Agreement contains the entire agreement between the
parties asto all matters contained herein.Accordingly,itis agreed that no deviation from
the terms hereof shall be predicated upon any prior representations or agreements,
whether oral or written.Itis further agreed that any oral representations or modifications
concerning this Agreement shall be of no force or effect,and that this Agreement may be
modified,altered or amended only bya written amendment duly executed by both parties
heretoortheirauthorized representatives.
b)Neither party shall be deemed in breach hereunder for any cessation,interruption or delay
in the performance ofits obligations due to causes beyond its reasonable control,
including,without limitation,earthquake,flood,or other natural disaster,actof God,
labor controversy,civil disturbance,terrorism,war (whether ornot officially declared)or
the inability to obtain sufficient supplies,transportation,or other essential commodity or
service required inthe conduct ofits business,or any change inor the adoption of any
law,regulation,judgment or decree (each a "Force Majeure Event");provided that,(a)
the party relying uponthis Section shall have given the other Party written notice thereof
promptly and,inany event,assoonas reasonably possible underthe circumstances;and
(b)shall take all steps reasonably necessary to mitigate the effects on the other Party of
the Force Majeure Event upon which such notice is based.This Agreement comprises the
entire agreement between County and City with respect toits subject matter,and
supersedes allpriorand contemporaneous proposals,statements,sales materials or
presentationsandagreements(oralandwritten).Nooralorwritteninformationoradvice
given by Contractor,its agents or employees shall create a warranty orin any way
increase thescope of the warranties inthis Agreement.
(Signature page follows)
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Miami-Dade County Information Technology
Interlocal Service and Maintenance Agreement
MIAMI-DADE COUNTY
Miami-DadeCounty Ma;
ATTEST:
CITY OF SOUTH MIAMI
BY
Ste^gj£A4exander
^'%^o\cityMana?^
COUNTY **•
ATTES'
TITLE:^^;CJb\dh,KTITLE
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY
County Attorney
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Miami-Dade County Information Technology Department
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APPENDIX A-SCOPE OF SERVICES AND PRICING
In accordance with the terms and conditions of this Agreement,the County will provide the City
with the following services as may be amended from time to time by mutual agreement in writing:
I.BASIC MAINTENANCE AND SUPPORT SERVICES
A.Fees for basic maintenance and support services
In exchange for the Basic Maintenance and Support Services described here,the City shall pay
the County and annual fee of one hundred sixty five thousand five hundred dollars ($165,500)
divided into twelve equal monthly payments.The City will be invoiced by County on a monthly
basis and such invoices payments shall be paid in accordance with the terms and conditions of
this Agreement.
B.Covered Services
The County shall provide to the City the following Basic Maintenance and Support Services for
the Covered Equipment listed in Subsection C.The City must submit all approved requests for
maintenance or services whether hardware or software using the County online Service Catalog
system for assignment to County support staff.The County will contact City upon receiving
service ticket from City.In the event additional hardware and software is required for the
provision of any of the services set forth herein,such hardware or software shall be supplied at
theCity's sole expense and with City'sprior approval.
0 County will provide a designated phone number (305-596-HELP (4357))to
reporttroublesduringregularbusinesshoursandemergenciesafter
regular business hours.
0ProvideauthorizedCityUserswithaccesstothe County online Service
Catalog system for assignment of maintenance and service tasks to County.
0Designatedon-siteITservicetechnicianduringregularbusinesshoursfrom
8:00AMuntil5:00PM,excluding weekends and County holidays.
0 Report problems and coordinate with Vendor forthe maintenance of AS-
400withIBMandSunGardguidancepursuantto City's maintenance
agreements with those Vendors.
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Miami-Dade County Information Technology Department
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0 Report problems and coordinate with Vendor for the maintenance of
Barracuda Appliance with support of Vendor guidance pursuant toCity's
maintenance agreements withsuchVendor.
0 Report problems and coordinate with Vendor for the maintenance of
TRENDwithsupport of VendorguidancepursuanttoCity'smaintenance
agreements with such Vendor.
0 Report problems and coordinate with Vendor for the maintenance of
InteractiveOutdoor KIOSKS withsupportofVendor guidance pursuantto
City's maintenance agreementswithsuchVendor.
0Report problems and coordinate with Vendor forthe maintenance of City
AV systemsupport of VendorguidancepursuanttoCity'smaintenance
agreements with such Vendor.
0 Report problems and coordinate with Vendor for maintenance of Wireless
Meshlocatedinthe Downtown businessdistrictwithsupportofVendor
guidancepursuanttoCity'smaintenanceagreementswithsuchVendor.
0 Emergency After Hour Support
•County shallprovide50hours of overtime duringtheannual
contract periodatnocharge,includedinthepricequoted.
0 Public Records Requests
•CountywillprocesspublicrecordsmadebytheCityorbythird-
partiesrequestingCitypublicrecordsforrecordsinvolvingemail
searchesatnocharge,includedinthepricequoted.
0 Wide Area Network (WAN)and Local Area Network Maintenance
(LAN)
•ManageNetworksupportupgradesandchanges
•ProvideTier2&3Networksupportand troubleshooting.
•Troubleshooting of premise data wiringandpatchcables.
•Communicate tothe designated City liaison all scheduled
maintenance
•Assignment of IP address toall accounts.
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0 Server and SANS Equipment Maintenance
•Installationofsoftwareforapplications
•Maintain all Microsoft operating systemsand software updates
•Restoration of network services
•Repairandupgrade of servers
0 Computer Equipment Maintenance
•Installation of software forapplications
•Maintainall Microsoft andAppleoperating systems andsoftware
updates
•Restoration of network services
•Repairandupgrade of computer
•Installandsetup maintenance loaner (if applicable).
•Maintainan inventory of computers andspare parts
•Maintainmobileandhandheldcomputers
0 Telephone Equipment Maintenance
•Performreset of voicemailpasswords
•Maintainclass of service(COS)
•Relocate existingandreplacedefectivehandsets
•Installnewhandsetsandsetupvoicemail
•Troubleshooting ofpremisedatawiringandpatch
•Contactandreportssystemproblemstovendor
•Coordinatewithvendortoschedulesystemupgrades
0 Administration ofNetwork Organizational Unit (OU)
•Add/Delete/Modify useraccounts
•Add/Delete/Modify print resources
•Add/Delete/Modify fileshare services
•Add/Delete/Modify e-mailservices
•Add/Delete/Modify grouppolicies
•Add/Delete/Modify certificate services
0Installandsetup of computersandperipherals.
0Countyshall notify Customeruponcompletion of worktodocumentall
workand information pertainingtoservicesrendered.
0TheCountywillprovide infrastructure Tier2maintenanceand management
forremote access,exchange,active directory,security,servers,SANS,
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Interlocal Service and Maintenance Agreement
network,AS400,desktop computers,laptop computers and peripheral
maintenance.This will require for County to have "MasterSystem
Administrator"access for County personnel designated with the top
permissionleveloverallforsystemmanagementand administration for
CityITsystemscoveredbythis agreement.
The Master System Administrators listed below are charged with the
responsibility of administering theproperlevelof permissions toallUser's
and designated back-up staff.The County may,from time to time,add,
modify or delete Master System Administrators to this Agreement by
providing written notice totheCityassetforthinthis Agreement.
•Lawrence Embil,Security/FireWallSupport
•Erick Gomez,Network Support Manager
•GaryLee,Server&StorageSupport Manager
•Jorge Mederos,Exchange,ActiveDirectoryandRemote
Access Support Manager
•PeterOelkers,AS400SupportManger
•Mark Acquaviva,Computer Maintenance Supervisor
•OnsiteITServiceTechnician(TBD)
0Sitescoveredbythisagreementshallinclude:See Attachment 1
C.Covered Equipment
Unless agreed toin writing bythe parties,the Maintenance and Support Services set forth
inthis Appendix shall only apply tothe following Covered Equipment.
Miami-Dade County Equipment Covered by the Agreement
Equipment coverage is subject to change as equipment are retired and/or replaced with new.New
equipment will becoveredbythe terms and conditions ofthe agreement.
Equipment Covered Manufacture
;Description Qty Make
Desktop Computers with monitor
134 DELL
Mobile Computers
62 DELL,APPLE
Mobile HandheldDevicesi.e.iPads,iPhoneor Blackberry
7 APPLE
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Multi-Function Network Printers
6 Cannon
Multi-Function Network Printers
3 HP
Color Laser Network Printers
2 Cannon
Color Laser Network Printers
3 HP
Computers Peripherals i.e.printers,scanners
48 HP,Epson,Fujtsu
Servers
29 DELL
Mail Archiver
1 Barracuda
Routers
5 CISCO/HP
Web Filter
1 Barracuda
Network Storage Device
1
HP
Robotic Tape Back-up
1
DELL
Firewall
3
Barracuda
AS-400
1 IBM
Telephone Private Branch
1 Shortel
Telephone Handsets Mobiletypes:230and 115
84 Shortel
Switches
1 CISCO
Switches
20 HP
Interactive Outdoor KIOSKS(intheprocurementstage)TBD
Wireless Mesh (in the deployment stage)
_
*TBD
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Miami-Dade County Information Technology Department
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D.StandardsforProvision of BasicMaintenanceandSupportServices
1.On-site IT Service Technician:
The County will provide on-site IT service technician to handle all problems reported by
Cityduringregularbusinesshours.The service technician wouldbevettedbythecityinthesame
mannerascityemployeeswouldbe.The County willleveragethe in-station service technician
whenever possible and incorporate into new projects.The on-site IT service technician is primarily
responsible for daily IT support andin some cases may nothavethe skillset or availability to meet
the project deliverables successfully.The County mayneedto dispatch special IT service
technician^)as required for resolution of reported problem or delivery of approved service as the
expense ofthe City.The County will provide IT service through a tiered service approach
progressing from 1st Tier Support to 2nd Tier Support to 3rd Tier Support as needed for the price
quoted.
2.SERVICE REQUESTS -
Cityshallsubmit all approved service request tothe County usingthe online Service
Catalog system.The City shall be responsible for all associated expenses and shall provide the
County with thelistof authorized users.The County shall setup eachofthe Users with accounts for
access to the County online Service Catalog system with 7 business days upon receiving list of
authorized Users.Cityshall record the service ticket number for reference forany future service.
3.ProblemReportingand Escalation/Regular BusinessHours
The Customer will report all problems and make all authorized service requests directly
into the Prevailing ticketing system.Customer must report trouble tothe County help desk and
opena trouble ticketinordertoavoidany delays in obtaining service.Troubles are defined asa
failure of active/productionITservices.
•Step1-Report Trouble bytelephone
Report troubles tothe Miami-Dade Help Desk at 305-596-4357 for purpose opening
service ticket.Please record the service ticket number for reference.
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D Step 2-Service Manager Escalation Contacts During Regular Business Hours
In the event you are not contacted by COUNTY after 60 minutes ofreporting trouble during
regular business hours,proceed to contact the designated COUNTY supervisor in the order
listed below.If you receive no response after 30 minutes from 1st level supervisor proceed
to the 2nd level escalation contact listed below.
MarkAcquaviva,Supervisor
Mobile (786)256-3844
1st Level Escalation,
Business Hours 305-275-7927 mia@miamidade.gov
John Concepcion,Division Director
Mobile (786)258-2609
E.Excluded Services
2nd Level Escalation,
Business Hours 305-596-8368 inc@miamidade.gov
The following services are not included within the Basic Maintenance and Support
Services and shall only be provided by County upon mutual agreement in writing and shall
incuraseparatefeetoCity:
0Anyserviceworkrequiredduetoincorrectorfaulty operational
conditions,including butnot limited to equipment not connected directly
toanelectricsurge protector,ornotproperlymaintainedin accordance
with the manufacturer's guidelines.
0Thecost of professionalservice,parts,materialsorsoftwarerequiredfor
anyservicesperformedbytheCountyunderthis Agreement.
0Therepairorreplacementofproductsorpartsresultingfromfailure of the
City's facilities,City employee's personalpropertyand/ordevices
connected totheITSystem(or interconnected todevices)whether ornot
installed bytheCounty.
0Servicerepairsmade necessaty bydamageduetoanact of God,fire,
water,storm,burglary,accident,improperuseorabuse.
0Anytransmissionmedium,suchastelephonelines,computer networks,or
theworldwideweb,orforequipmentmalfunctioncausedbysuch
transmission medium.
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Accessories,custom orspecial products;modified units;or modified
software.
Therepairor replacement of partsresultingfromthe tampering by persons
unauthorized byCountyorthefailure of theIT System dueto
extraordinary uses.
Operationand/orfunctionality of City employee's personalproperty,
equipment,and/or peripherals andanyapplicationsoftwarenot
provided or covered byCounty.
Operational supplies,includingbutnot limited to,printerpaper,printer
ribbons,toner,photographicpaper,magnetictapes,batteryreplacement
for uninterruptible powersupply(UPS).
OvertimehoursworkedbytheITService Technician inexcess of 50
hoursoutsidetheestablishedRegularBusinessHours.
II.ADDITIONAL IT SERVICES AND RATES
ThefollowingadditionalITServicesmaybe provided,atrequest of theCityforthe
feesasset forth herein.Such fees shallbe invoiced and added tothe monthly feefor Basic
Maintenanceand Support Services.
A.Emergency Services
IncludedinthepricequotedtheCountyshallprovide50hoursof On-Call 24/7/365
EmergencySupportServicesforuseoutsideRegularBusinessHoursonanannualbasis.All
emergency requestsoutsidetheregularservicehoursinexcessof50hours,willbe subject tothe
following ratefor processing and completing the requested service.City shall usethe contacts in
Section 1(D)above to request such service.
~feme;
Outside Service Hours:$127.50
B.IT Services and Rates:
The County upon request shall provide the City with services for strategic IT Design,
Planning,Deployment,Implementation,forIT business network and application solutions.These
servicesarenotcoveredbytheBasic Maintenance and Support Services butare available onatime
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Miami-Dade County Information Technology Department
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and material basis as mutually approved by the parties.The County will develop a scope of work
andprojectplanthatmeetsbusinessneedsinthemostcosteffective manner.
Additional Hourly Ratest *
Service Catalog T&M Rate
After Regular
Hours T&M
.Rate
GIS Graphic Technician /Mapping $90.00 $135.00
Product Configuration (GIS Routing,
Mobile,Dashboards,etc.)$100.00 N/A
Project Management $125.00 N/A
Systems Programming (Operating &Technical)
and Database Administrator $125.00 N/A
Analysisand Programming $120.00 N/A
Network,Engineering,and Consulting Services $120.00 N/A
Telecommunications Technicians $85.00 $127.50
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Attachment 1
City of South Miami
FACILITY LOCATIONS
City Hall
(Includes:Police,Building,Finance,Planning,Code,CityClerk,Grants,HR,City
Manager)6130 Sunset Drive
South Miami,FL 33143
Public Works
4795 SW 75 Avenue
Miami,FL 33155
Parks and Recreation/Community
Center 5800 SW 66 Street
South Miami,FL 33143
Community Redevelopment Agency
5825 SW 68 Street
Suite 4 Office 400
South Miami,33143
South Miami Senior Center
6701 SW 62 Avenue
South Miami,FL 33143
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