8TilE CITY OF PLEASANT LlVINC
To:
FROM:
DATE:
SUBJECT:
BACKGROUND:
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
The Honorable Mayor & Members of the City Commission
Steven Alexander, City Manager
September 16, 2014 Agenda Item No.: __
A Resolution authorizing the City Manager to execute a one (1) year
Interlocal Agreement with Miami-Dade County for Information
Technology maintenance and support services for an annual amount
of $165,500.
The City entered into an Interlocal Agreement with Miami-Dade County
for IT maintenance and support services., which expires September 30,
2014. Miami-Dade County IT has been the sole provider ofIT services to
the City since May 19, 2014. The transition to Miami-Dade County was
seamless and with no disruption of service. The County's staff, their
professionalism, and attention to detail have been a beneficial complement
to the City's IT infrastructure.
For your review, attached is a listing of the significant accomplishments
and improvements to the City's IT environment completed by Miami-
Dade County IT since the inception of service. After a thorough review of
the City's IT infrastructure, Miami-Dade County has also recommended
IT service improvements for FY 2015.
Miami-Dade County has one goal in mind, which is directly in-line with
the City's objectives, to provide the best possible service to residents,
businesses, and visitors of the City of South Miami. Miami-Dade County
is a governmental agency, like South Miami.
A detailed listing of tasks and accomplishments by Miami-Dade County
IT since the inception of the agreement are included. Some of the
"Covered Services" are summarized below:
COVERED SERVICES
The Miami-Dade County covered service section of the agreement
includes A V equipment and any and all new purchases of
equipment by the City. The new A V system purchased for the
chambers is covered and is Microsoft windows based.
The Miami-Dade County ticket system (Help Desk) is available
via phone 24-7, 365-days a year. Once a ticket is opened it is
automatically assigned and is located on site to a designated IT
TI IE CITY OF PLEASANT LlVINC
AMOUNT:
ACCOUNT:
ATTACHMENTS:
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
service technician assigned to the City. The County's ticket
system will be upgraded later this year to provide self-service web-
based ticket system.
City personnel receive immediate service by a County onsite
technician, and at no additional cost to the City, irrelevant to when
the call is made; during regular hours or after-hours. In addition,
remote access to address the issue is available at those times which
eliminates many of the City personnel issues immediately.
Based on the attached listing of tasks and accomplishments, the City is
recommending executing a one (1) year agreement, expiring September
30, 2015. Termination of the agreement with the County as specified
within the Interlocal Agreement is 120-days.
The Interlocal Agreement is at the same terms and pricing as the current
agreement.
$165,500 for a one (1) year period
Account No. 001-1340-513-3150 for FY 2015
Resolution
Miami-Dade County IT Listing of Accomplishments
Resolution #70-14-141164; "Interlocal Agreement Expiring September
30,2014"
Miami-Dade County (1) Year Interlocal Agreement
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RESOLUTION NO.: _________ _
A Resolution authorizing the City Manager to execute a one (1) year Interlocal
Agreement with Miami-Dade County for Information Technology maintenance
and support services for an annual amount of $165,500.
7 WHEREAS, the City wishes to enter into an Interlocal Agreement with Miami-Dade
8 County for Information Technology (IT) maintenance and support services; and
9
10 WHEREAS, the City's current IT maintenance and support services Interlocal Agreement
11 expires September 30, 2014; and
12
13 WHEREAS, the City requires IT support and maintenance to support critical operations
14 and business of the City.
15
16 NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND CITY COMMISSION OF THE CITY
17 OF SOUTH MIAMI, flORIDA:
18
19 Section 1. The City Manager is authorized to execute a one (1) year Interlocal
20 Agreement with Miami-Dade County, for IT maintenance and support services, for an annual
21 amount of $165,500 and expiring September 30,2015. The current Interlocal Agreement
22 between the City and Miami-Dade County expires September 30,2014 and the City requires IT
23 support and maintenance to support critical operations. The Interlocal Agreement may be
24 terminated by either party with a 120-day notice. A copy of the agreement is attached.
25
26 Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is
27 for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding
28 shall not affect the validity of the remaining portions of this resolution.
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30 Section 3. Effective Date: This resolution shall take effect immediately upon
31 enactment.
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PASSED AND ENACTED this __ day of _____ , 2014.
ATIEST:
CITY CLERK
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
CITY ATIORNEY
APPROVED:
MAYOR
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Harris:
Commissioner Welsh:
Commissioner Liebman:
Commissioner Edmond:
Miami-Dade County Infonnation Techno/ogy Department
Inter/Deal SelViee and Maintenance Agreement
List of Accomplishments FY13-14
On April 16th
, 2014, the City of South Miami Commission passed the Inter-local Agreement with
Miami-Dade County for IT maintenance and support services. After a brief transition period
Miami-Dade County took full control of the city's IT network and infrastructure on May 19, 2014.
During the IT transition period the Miami-Dade County network and infrastructure team
conducted an in-depth review to the City's existing IT infrastructure and met with City and Police
operational staff. The IT team members consisted of IT Directors and the Counties subject matter
experts in their respective areas of Microsoft, Active Directory Services, Proxy Services, Anti-Virus,
Enterprise Messaging, Mobile Messaging, Enterprise Access, Firewalls, Data Center and Virtual
Networking Support, Routing, Network Hardware, Circuit Provisioning, Cabling, Server, Storage
and Security. As a result Miami-Dade County provided a list of IT service improvements to provide
improved availability, reliability and security over the IT systems in place.
Miami-Dade County met with the City of South Miami to review and rank the items in the order of
importance and most benefit to improving the IT services and delivery to services to the citizens.
The City of South Miami City took immediate steps to address several action items ranked as high
risk and priority. The County provided the MIS Budget Worksheets for FY 2014-15 to the City of
South Miami to address the remaining recommended IT service improvements.
On Monday, May 19, 2014 the City staff began reporting ticket for technology services by
contacting the Miami-Dade County IT Service Center at 305-596-HELP {4357}. As of August 24,
2014, the County had received 177 service tickets. All the reported troubles were handled by
Miami-Dade County in a timely manner by Gregory Izak the on-site designated Miami-Dade County
network manager or his back team within the service delivery guidelines established in the Inter-
local Agreement.
Miami-Dade County working with the City of South Miami, began new IT projects for the City to
address high risk and priority projects. The following are some examples of projects and the
improvements to the City's IT environment:
Implementation of Advanced Authentication Project: Mandated by the Federal Bureau of
Investigation Criminal Justice Information Services Security Policies to access criminal justice
systems, data, and records FDLE and is not optional. Failure to fund this project would result in
termination of services to access the FCIC and NCIC systems. Officers will have no access to run or
process any FCICjNCIC transactions. The Two Factor Authentication and Encryption system
purchased by the City of South Miami for the Police Department computers and laptops was never
deployed by IDC to meet the September 30,2014 deadline.
liP age
Miami-Dade County held extensive conference calls with the vendor Navigo and discovered the
product purchased by IDC was end-of-life. Authasas Advanced Authentication (AAA) was the
replacement product providing much more robust product that was recommended by Miami-Dade
County for immediate deployment to meet the September 30th dead line. Miami-Dade County
was successful in obtaining investment protection for the 2013 purchase by having AAA agreed to
waive product licensing cost for 100 seats. In addition the 90 Omnikey readers already purchased
by the City of South Miami can be used for the AAA solution. Miami-Dade County completed
installation and testing of the new Authasas solution. The deployment of police desktop has been
completed and laptops are currently being completed.
Implement Passwords Policy: During our review of the IT systems it was discovered no internal
controls over corporate password settings for the City of South Miami. Miami-Dade County
assisted City of South Miami in developing policy and deployment plan to implement this
important aspect of IT security. Miami-Dade County is currently assisting the City of Miami with
implementation of corporate password policies.
Laserfiche® Project: (e-Document)
o Laserfiche® System Analysis and Security Architecture design.
o Ordered Switches to create new DMZ and SAZ firewall zones for the final
implementation ofthis project.
o Configuration of Network Switches to comply with Multi-Tier Firewall Zone Design.
o Setup of Server with liS and .NET to support Laserfiche® Weblink Software.
o Firewall Setup to allow Miami-Dade Vulnerability Scanners and Web Scan to function.
o Security Team Vulnerability Scan and Web Scan security Assessment.
o Currently working on remediating vulnerabilities on the Server and system.
o Configuration of Firewall with new Secure Zones
o Route changes to the core router are pending.
o Cutover to new Secure Zones was completed successful.
o E-Document was added to the Information Desk that uses the Laserfiche system.
o Project was successful completed.
URL Filtering and Antivirus: Systems were analyzed and documented
21Pagc
o Trend Micro Business Worry Free Antivirus documentation was created
o Barracuda URL Filtering documentation was created
o Network Diagrams were created and updated
o Documentation was sent to management and onsite support staff
o Recommendations for upgrading Barracuda URL Filtering were provided
o Barracuda support was contacted for upgrade instructions and provided to onsite
support staff
o Onsite support staff was instructed on process and they were going to perform the
upgrade after hours
o Recommendations for upgrading Trend Micro Business Worry Free Antivirus and
deployment were provided to onsite staff.
o Knowledge transfer to onsite staff
o Use of the antivirus console
o Remote client installation
o Accessing Malware logs
o Perform network scans to identify unprotected clients
o Setup Alert notifications
o Open support tickets with Trend Micro
Firewall Services: Performed initial Discovery and overall System Health assessment.
o Three Preventative maintenance sessions to address issues on the main Firewalls
prior to loss of connectivity detected by users.
o Performed backup of firewall configurations
o Processed firewall requests to allow access to blocked resources.
Active Directory: Performed initial Discovery and overall System Health assessment.
o Initial Discovery of the two domains
o Performed a System State Backup of the two domains
o Made recommendations for replacing the domain controllers with newer
hardware
Enterprise Messaging: Performed initial Discovery and overall System Health assessment.
o Performed Initial Discovery and completed initial performance tuning of the
transmission limits.
o Worked with Firewall team to lockdown potential security holes of the Exchange
Servers.
Security: Performed initial Discovery and overall System Health assessment.
o Performed Initial Discovery and created recommended firewall zone design.
o Performed Analysis and Services used in Laserfiche® projects architecture design.
IT Service Improvements for FY14-1S:
Migration of City Computers and laptops to Microsoft Office 365 & Windows 7: Since April 8,
2014, Windows XP is no longer support by Microsoft. The organizations that continue to run
Windows XP won't have the support from Microsoft with releases of security updates for Windows
XP. The hackers and cyber attackers will find the vulnerabilities that are created and exploit those
vulnerabilities. Those same vulnerabilities on Windows XP will grow each month and become of
concern as we update and patch the Microsoft server and applications that exclude Windows XP
vulnerabilities. Complete the migration off of Windows XP and onto Windows 7 and to Office 365
in the cloud.
Implement VMware virtual server environment: City of South Miami's server infrastructure lacks
redundancy. Most servers in the environment are out of warranty and have no hardware
maintenance contract. Existing computer room space will not support further growth. Failure of
out of warranty servers will cause vital and business critical services to be unavailable. Insufficient
computer room space for infrastructure growth. Miami-Dade County developed strategy for
migration to VMware virtual server environment. This will reducing the number of server's in the
server room into 1 VM server, reducing the cost of electricity, cooling, maintenance and improve
reliability.
Upgrade Worry Free Antivirus to the latest version 9.0: The Current Software version is 7.0 and is
not properly configured and it is not installed on the majority of the workstation. Need to setup
administrative access across all workstations and servers through Active Directory before upgrade
can begin. Analyze impact to email spam filtering process. Server needs operating system
upgraded to Windows 2008 and additional memory. Upgrade software and configure properly to
utilize features such as Web Reputations and Web Filtering Deploy new version on server and the
system will automatically deploy across the network.
Re-Design City of South Miami IP Scheme: IP addresses currently in use are not RFC 1918 private
IP addresses, they are publicly routable. IP addresses need to be changed to use RFC 1918 ranges.
This will involve changes on several network devices along with, servers, firewalls, PCs, appliances,
printers, etc. If DHCP is not in use, it needs to be deployed and configured for use on the City of
South Miami network.
Cost of the Inter-local Agreement: No change is annual cost, remains $165,500.
Miami-Dade County is committed to delivering service excellence and has a significant amount of
work schedule next year that will improve security, speed, reliability, flexibility and position the
City of South Miami to improve the delivery of services to the citizens.
On behalf of Miami-Dade County, we are thankful for the opportunity to earn your business and be
your IT service provider.
Respectfully submitted,
John Concepcion, Division Director
Miami-Dade County Information Technology Department
5680 SW 87 Avenue. Miami, Florida 33173
305-596-8368 Phone
www.miamidade.gov/itd
"Delivering Excellence Every Day"
41Page
RESOLUTION NO.: 70-14-14164
A Resolution authorizing the City Manager to enter into an Interlocal Agreement with
Miami-Dade County for IT maintenance and support services for an annual amount of
$165,500.
WHEREAS, the City wishes to enter into an Interlocal Agreement with Miami-Dade County for IT
maintenance and support services; and
WHEREAS, the City's current IT maintenance and support services contract is on a month-to-
month basis through September 30,2014, but can be canceled with a 3D-day written notice; and
WHEREAS, the City requires IT support and maintenance to support critical operations and
business ofthe City; and
Whereas, the City solicited proposals for IT maintenance and services through a RFP process and
the City Manager rejected all proposals received since none of the proposals met or exceeded the
offering, or provided the bredth of services offered by Miami-Dade County; and
WHEREAS, Miami-Dade County submitted an Interlocal Agreement to the City for consideration
to perform various IT services.
NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND CITY COMMISSION OF THE CITY OF
SOUTH MIAMI, FLORIDA:
Section 1. The City Manager is authorized to enter into an Interlocal Agreement with Miami-
Dade County, for IT maintenance and support services, for an annual amount of $165,500 and expiring
September 30, 2014. The Interlocal Agreement may be terminated by either party with a 120-day
notice and it may be renewed with the approval of the City Commission. A copy of the agreement is
attached.
Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is for any
reason held invalid or unconstitutional by a court of competent jurisdiction, this holding shall not affect
the validity of the remaining portions of this resolution.
Section 3. Effective Date: This resolution shall take effect immediately upon enactment.
PASSED AND ENACTED this 1 5ttlay of April ,2014.
APPROVED:
fUr tr~J
MAYOR
COMMISSION VOTE: 4-1
Mayor Stoddard: Yea
Vice Mayor Harris: Yea
Commissioner Welsh: Yea
Commissioner Liebman: Nay
Commissioner Edmond: Yea
Miami-Dade County Information Technology
Interlocal SelVice and Maintenance Agreement
MIAM.-_~, ....
B-InU-"
INTERLOCAL SERVICE AND MAINTENANCE AGREEMENT
THIS INTERLOCAL SERVICE AND MAINTENANCE AGREEMENT
("Agreement") is made and entered into by and between the CITY OF SOUTH MIAMI, a
municipal corporation within the State of Florida, having its principal office at 6130 Sunset
Drive, South Miami, FL 33143, (hereinafter sometimes referred to as the "Customer" or "City")
and MIAMI-DADE COUNTY, a political subdivision of the State of Florida, having its principal
office at 111 N. W. 1 st street, Miami, Florida 33128, (hereinafter referred to as the "County" or
"Contractor") and is effective as of the 1 day of October, 2014.
RECITALS
WHEREAS, the County, through the Information Technology Department ("lTD"), is
the provider of information technology ("IT") services that enable and support the operations of
all County departments, external government agencies, residents and the public at large; and
WHEREAS, the City desires that the County, through the lTD, provide certain services
as further described in Appendix A -Scope of Services to the City for maintenance and support
of the City's information technology systems for the City's security firewall, exchange, network,
servers, AS400, Storage Area Networks (SANS), desktop computers, laptops, Apple products to
include MAC and IPad devices and any and all additional peripherals; and
WHEREAS, the County agrees to provide such IT maintenance and support services to
the City pursuant to the conditions set forth in this Agreement which shall commence on the
effective date, with a one-year options to renew that can be exercised by the City Commission,
unless terminated with thirty (30) days written notice by either the County or City or unless the
Board of County Commissioners fails to ratify this Agreement one (1) year from the effective
date; and
WHEREAS, Section 2-9 and 2-10 of the Code of Miami-Dade County provides that the
County Mayor is authorized to enter into contracts on behalf of the County with other
governmental units for joint performance with the County of any function or service which the
County is authorized or directed to perform subject to ratification by the Board of County
Commissioners within one (1) year from the effective date; and
WHEREAS, this Agreement will be submitted to the Board of County Commissioners
for ratification within one (I) year;
NOW, THEREFORE, in consideration of the mutual covenants and conditions contained
herein, the mutual promises of the parties, and other good and valuable consideration, intending to
be legally bound hereby, the parties do hereby understand, acknowledge and agree as follows:
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Miami-Dade County Information Technology
Interlocal Se/Vice and Maintenance Agreement
MIAM.-__ 110
B'1!J~'i1
ARTICLE 1. DEFINITIONS
The following words and phrases when used in this Agreement shall have the following
meamngs:
"Regular Business Hours" shall mean the County will deliver services from 8 AM until
5 PM, weekdays, excluding County holidays observed by Miami-Dade County government and
such other times as the lTD is not generally open for the delivery of services to its customers.
"User" shall mean any City employee authorized by the City to request services under
this Agreement.
"Master System Administrator" shall mean the County personnel designated with the
top permission level over all for system management and administration for City IT systems
covered by this Agreement. The Master System Administrator is charged with the responsibility
of administering the proper level of permissions to all User's.
"System Administrator" shall mean the County personnel designated with a lower level
of system permission to maintain IT systems covered by this Agreement. The System
Administrator is charged with delivery of Trier 1 support for City IT systems.
"On-Site IT Service Technician" shall mean the person(s) designated by County with to
be responsible for the delivery of IT support services to the City. The IT service technician(s)
will have System Administrator access for troubleshooting reported problems and coordinating
overall operational support for the County, as well as serving as Vendor liaison.
"1 st Tier Support" shall mean support provided by designated Onsite IT Service
Technician and shall consist of the first point of contact for customer support of police,
supervisors and Users. The Onsite IT Service Technician will have System Administrator access
to triage the issue to determine whether it is technical or operational, shall resolve operational
issues and respond to questions concerning the use of the system. Technical issues that cannot be
resolved by the 1 st Tier Support Person shall be reported to the County's lTD's Help Desk which
will forward to the County Master System Administrator.
"2nd Tier Support" shall mean support provided by the County Master System
Administrator and shall consist of technical issues reported that have been triaged to determine
root cause and resolved. All technical issue not resolved by 2nd Tier Support shall be reported to
the 3rd Tier support for vendor resolution.
"3rd Tier Support" shall mean support provided by the hardware and software
maintenance vendors under service level agreements with the City to provide customer support
and maintenance.
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Miami-Dade County Information Technology Department
Interlocal SelVice and Maintenance Agreement
MIAMI-__ III
t!'l!UiO
"SANS" to mean Storage Area Networks (SANS) device. This device is connected to the
network and contains disk or disks for storing data.
"Vendor" shall mean responsible hardware or software manufacture or 3rd party vendor
under contract with the City to provide customer support and maintenance.
"2417/365" to mean twenty four hours, seven days and three hundred and sixty five days
each year.
ARTICLE 2. SCOPE AND TERM OF SERVICES
2.1. In accordance with the provisions of this Agreement and in consideration of the payment by
Customer of the price for such services, the County, through its lTD, will make commercially
reasonable efforts to provide the City with the highest quality, cost effective, County Services as
set forth in Appendix A -Scope of Services and Prices pursuant to the terms and conditions of
this Agreement.
2.2 The County will provide 2080 hours of service under this agreement. These hours include
designated management and support to provide oversight and interface with the City as the need
arises, and project management hours as required. The County will meet jointly with the City to
discuss delivery services and any special projects. The County will have subject matter experts
attend as required to provide recommendations of new IT systems and solutions to the City at no
charge, included in the price quoted. The designated primary point of contact will be the field
supervisor and directors will serve as City's escalation contacts. They will be the primary liaisons
monitorin the service delive levels to ensure 0 timal erformance.
Mark Acquaviva,
Supervisor
John Concepcion, Division 2n Level
Director
Jose Otero, Assistant
Director
3r Level
305-275-7927
305-596-8368
305-596-8409
2.3. When the County performs services at locations under City control, City agrees to provide to
County, at no charge, a non-hazardous environment for work with shelter, heat, light, and power,
and with full and free access to the IT systems to be serviced. City will provide all information
pertaining to the hardware and software necessary to enable County to perform its obligations
under this Agreement.
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Miami-Dade County Information Technology Department
Interlocal Service and Maintenance Agreement
MIA M .-I..oIIIIP"'UooII't;;;
B'l!niij
2.4. The City hereby agrees to:
2.4.1. Maintain any and all electrical and physical environments in accordance with the
manufacturer's specifications for its IT systems.
2.4.2. Provide standard industry precautions (e.g. back-up files) ensunng database
security, per County's recommended backup procedures.
2.4.3. Ensure system accessibility, which includes physical access to buildings as well as
remote electronic access. Remote access can be stipulated and scheduled with customer; however,
remote access is required and will not be substituted with on-site visits if access is not allowed or
available.
2.4.4. Obtain and provide to County all software licenses or other authorization necessary
for the County to perform the services listed in Appendix A.
2.4.5. Provide County with office space within City property upon the commencement of
this Agreement. The office space provided by City should include a telephone line, network
connection, and will be located on the second floor of City Hall immediately abutting the City's
existing server room which is approximately 10 X 10 and currently being occupied by the City's
existing IT firm, to enhance County response time.
2.4.6. Be responsible for all recurring hardware and software operating maintenance
expenses.
2.4.7. Purchase and maintain its own internet service provider and related costs.
2.4.8. Develop a detailed continuity of operations plan to deal with both natural and man-
made disaster with the cooperation of the County.
2.4.9. As part of its annual budget preparation process, identify maintenance costs for the
on-going system maintenance and present them to the County for review. The County's
performance and obligation under this Agreement is contingent upon an annual appropriation and
renewal of all required vendor system maintenance agreements by the City. Cancellation of
required vendor system maintenance agreements by the City will cause all associated expenses
associated with the system repairs by vendor for labor, repairs, replacement, and patching of such
equipment, as required to be charged back to the City. The Agreement can be cancelled at any
time by the County with notified in writing, at least (120) days prior to cancellation. There will be
no early termination charges from the City for canceling Agreement during the year.
2.5. All City service requests shall be made as set forth in Appendix A or as mutually agreed to
by the Parties.
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Miami-Dade County Information Technology Departmen~
Interlocal SelVice and Maintenance Agreement
2.6 The County will meet jointly with City to discuss delivery services and any ongoing special
projects. The County will have subject matter experts attend as required to provide
recommendations of new IT systems and solutions to the City. The supervisor and director will be
the primary liaisons monitoring the service delivery levels to ensure optimal performance.
Mark Acquaviva, Supervisor
John Concepcion, Division
Director
305-275-7927
305-596-8368
Article 3. PRICING, PAYMENT AND TERMS
mja@miamidade.gov
jnc@miamidade.gov
The cost to the City for the provision of services under this agreement are as set forth in
Appendix A. The County will provide to the City a monthly invoice, and City will make
payments to the County within twenty (30) days after the date of each invoice. Overdue invoices
will bear simple interest at the rate of ten percent (10%) per annum, unless such rate exceeds the
maximum allowed by law, in which case it will be reduced to the maximum allowable rate.
Article 4. LIMITATION OF LIABILITY
Notwithstanding any other provision of this Agreement to the contrary, except for personal
injury or death, the County's total liability, whether for breach of contract, warranty,
negligence, strict liability in tort, or otherwise, will be limited to the direct damages
recoverable under law, but not to exceed the price of twelve (12) months of Basic
Maintenance and Support Service provided under this Agreement. ALTHOUGH THE
PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES,
THEY AGREE THAT THE COUNTY WILL NOT BE LIABLE FOR ANY
COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD
WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR
ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY
THE COUNTY PURSUANT TO THIS AGREEMENT. No action for contract breach or
otherwise relating to the transactions contemplated by this Agreement may be brought
more than one (1) year after the accrual of the cause of action, except for money due upon
an open account. This limitation of liability will survive the expiration or termination of this
Agreement and applies notwithstanding any contrary provision.
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Miami-Dade County Information Technology Department
Interlocal SelVice and Maintenance Agreement
MIA M ."LJ.I""'"-"!I;;
ARTICLES. CITY WARRANTIES
The City represents and warrants to County as follows:
(a) City has the necessary rights and licenses, consents, permissions, waivers and releases to
permit the County to perform any of the services as contemplated herein.
(b) None of the City systems or uses (i) violate, misappropriate or infringe any rights of any
third party, (ii) will defame or invade the rights of privacy or publicity any rights of any
third party, or (iii) are designed for use in any illegal activity or promote illegal activities,
including, without limitation, in a manner that might be malicious, illegal or harmful to
any person or entity, or discriminatory based on race, sex, religion, nationality, disability,
sexual orientation, or age.
(c) The City has the authority to enter into this Agreement for the County to perform these
services.
ARTICLE 6. DEFAULT/TERMINATION
6.1. If the County breaches a material obligation under this Agreement (unless City or a Force
Majeure causes such failure of performance); City may consider the County to be in default. If
the City asserts a default, it will give the County written and detailed notice of the default. The
County will have thirty (30) days thereafter either to dispute the assertion or provide a written
plan to cure the default that is acceptable to City. If the County provides a cure plan, it will begin
implementing the cure plan immediately after receipt of City's approval of the plan.
6.2. If City breaches a material obligation under this Agreement (unless County or a Force
Majeure causes such failure of performance) or if City fails to pay any amount when due under
this Agreement, indicates that it is unable to pay any amount when due, indicates it is unable to
pay its debts generally as they become due, files a voluntary petition under bankruptcy law, or fails
to have dismissed within ninety (90) days any involuntary petition under bankruptcy law, County
may consider City to be in default. If County asserts a default, it will give City written and detailed
notice of the default and Customer will have thirty (30) days thereafter to (i) dispute the assertion,
(ii) cure any monetary default (including interest), or (iii) provide a written plan to cure the default
that is acceptable to County. If City provides a cure plan, it will begin implementing the cure plan
immediately after receipt of County's approval of the plan.
6.3. If a defaulting party fails to cure the default as provided above in Sections 6.1 or 6.2, unless
otherwise agreed in writing, the non-defaulting party may terminate any unfulfilled portion of this
Agreement and may pursue any legal or equitable remedies available to it subject to the
provisions of Article 4 above.
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Miami-Dade County Information Technology
Interlocal SelVice and Maintenance Agreement
ARTICLE 7. NOTICES
All notices required or permitted under this Agreement shall be in writing and shall be deemed
sufficiently served if delivered by Registered or Certified Mail, with return receipt requested;
or delivered personally; or delivered via fax or e-mail (if provided below) and followed with
delivery of hard copy; and in any case addressed as follows:
(1) To the County:
and to:
Information Technology Department
5680 SW 87 Ave, Miami FL
Attention: Jose Otero
Phone: 305-596-8409
Fax: N/A
E-mail: JRO@MiamiDade.gov
Information Technology Department
5680 SW 87 Ave, Miami FL
Attention: John Concepcion
Phone: 305-596-8368
Fax: N/A
E-mail: JNC@MiamiDade.gov
(2) To the City:
Attention:
Phone:
Fax:
E-mail:
and to:
Attention:
Phone:
Fax:
E-mail
Steven Alexander
305-663-2510
305-663-6345
salexander@southmiamifl.gov
Maria Menendez, City Clerk
305-663-6340
305-663-6348
Mmenendez@southmiamifl.gov
Either party may at any time designate a different address and/or contact person by giving
notice as provided above to the other party. Such notices shall be deemed given upon receipt by
the addressee.
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Miami-Dade County Information Technology Department
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In addition to the above contacts the following is the contact list for the City for all
communications related billing and work order approvals:
Send all Invoices and invoice back-up documentation to:
Name & Tile:
Phone:
E-mail:
Alfredo Riverol, Chief Financial Officer
305/663-6343
ariverol@southmiamifl.gov
Address: City of South Miami, 6130 Sunset Drive, South Miami, FL 33143
Authorized to Request Billable (Time & Materials) for IT Services
Name & Tile:
Phone:
E-mail:
Address:
Steven Kulick, C.P.M., Purchasing Manager
305/663-6339
skulick@souhmiamifl.gov
City of South Miami, 6130 Sunset Drive, South Miami, FL 33143
For questions and inquiries by the City pertaining to telephone invoices and invoice back-up
documentation to the County the City shall contact accounting manager via electronic email.
Yinka
Majekodunmi, Billing 305-596-YMAJEKO@miamidade.gov Accounting Liaiso 8041
Manager
ARTICLE 8: ACCESS TO CONFIDENTIAL INFORMATION
During the course of this Agreement, the County and City may have access to the other party's
Confidential Information. The County and the City shall endeavor to treat the other party's
Confidential Information as it would treat its own Confidential Information of a similar nature.
Notwithstanding the foregoing, the parties acknowledge and agree that as a political subdivision
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Miami-Dade County Information Technology Department
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MIAMI-. t4·IIJ~'[j
and municipal corporation of the State of Florida, the County and City are subject to Florida's
Public Records Law, Section 119 of the Florida Statutes. The parties' compliance with, or good
faith attempt to comply with, the requirements of Chapter 119 of Florida Statute shall not be
considered breach of this Agreement.
ARTICLE 9: THIRD PARTY PROPRIETARY INFORMATION
During the course of this Agreement, the County and the City may have access to Third Party
Proprietary Information received by either the County or the City through agreements and
licenses with third parties. The County and City mutually agree to inform the other party of the
requirements of such third party agreements and licenses and shall maintain the confidentiality of
all proprietary information as if such agreements and licenses applied to both the County and
City. Notwithstanding the foregoing, the parties acknowledge and agree that as a political
subdivision and municipal corporation of the State of Florida, the County and City are subject to
Florida's Public Records Law, Section 119 of the Florida Statutes. The parties' compliance with,
or good faith attempt to comply with, the requirements of Chapter 119 of Florida Statute shall not
be considered breach of this Agreement.
ARTICLE 10. MIAMI-DADE COUNTY OFFICE OF THE INSPECTOR
GENERAL REVIEW
According to Section 2-1076 of the Code of Miami-Dade County, as amended by Ordinance No.
99-63, Miami-Dade County has established the Office of the Inspector General which may, on a
random basis, perform audits on all County contracts, throughout the duration of said contracts
including this Agreement. The Miami-Dade County Inspector General is authorized and
empowered to review past, present and proposed County contracts, transactions, accounts,
records and programs. In addition, the Inspector General has the power to subpoena witnesses,
administer oaths, require the production of records and monitor existing projects and programs.
Monitoring of an existing project or program may include a report concerning whether the project
is on time, within budget and in conformance with plans, specifications and applicable law. The
Inspector General is empowered to analyze the necessity of and reasonableness of proposed
change orders to the Agreement. The Inspector General is empowered to retain the services of
independent private sector inspectors general (lPSIG) to audit, investigate, monitor, oversee,
inspect and review operations, activities, performance and procurement process, including but not
limited to project design, specifications, proposal submittals, activities of the City, its officers,
agents and employees, lobbyists, County staff and elected officials to ensure compliance with
contract specifications and to detect fraud and corruption.
Upon written notice to the City from the Inspector General or IPSIG retained by the Inspector
General, to the extent provided by and subject to applicable law, the City shall make all requested
records and documents available to the Inspector General or IPSIG for inspection and copying.
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The Inspector General and IPSIG shall have the right to inspect and copy all documents and
records in the City's possession, custody or control which, to the extent provided by and subject to
applicable law, pertain to performance of the contract, including, but not limited to original
estimate files, change order estimate files, worksheets, proposals and agreements form and which
successful and unsuccessful subcontractors and suppliers, all project-related correspondence,
memoranda, instructions, financial documents, construction documents, proposal and contract
documents, back-charge documents, all documents and records which involve cash, trade or
volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel
records, and supporting documentation for the aforesaid documents and records.
ARTICLE 11. GOVERNING LAW
This Agreement, including exhibits or appendices, and all matters relating to this Contract
(whether in contract, statute, tort (such as negligence), or otherwise) shall be governed by, and
construed in accordance with, the laws of the State of Florida. Venue shall be Miami-Dade
County.
ARTICLE 12: INDEMNIFICATION
The City does hereby agree to indemnify and hold harmless the County and its officers, employees,
agents and instrumentalities, to the extent and within the limitations of Section 768.28, Fla. Stat.,
from any and all liability, losses or damages, including attorneys' fees and costs of defense, which
the County or its officers, employees, agents or instrumentalities may incur as a result of claims,
demands, suits, causes of actions or proceedings of any kind or nature ("Claims") arising out of,
relating to or resulting from, and to the extent caused by, City'S (or its employees, agents, or
subcontractors) failure to perform as required by this Agreement.. However nothing herein shall be
deemed to indemnify the County from any Claim arising out of the negligent performance or failure
of performance of the County or any unrelated third party.
Subject to the limitations set forth in Article 4 of this Agreement, the County does hereby agree to
indemnify and hold harmless the City and its officers, employees, agents and instrumentalities, to
the extent and within the limitations of Section 768.28, Fla. Stat., from any and all liability, losses
or damages, including attorneys' fees and costs of defense, which the County or its officers,
employees, agents or instrumentalities may incur as a result of claims, demands, suits, causes of
actions or proceedings of any kind or nature ("Claims") arising out of, relating to or resulting
from, and to the extent caused by, County's (or its employees, agents, or subcontractors) failure to
perform as required by this Agreement. However nothing herein shall be deemed to indemnify the
City from any Claim arising out of the negligent performance or failure of performance of the
City or any unrelated third party.
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ARTICLE 13: TERM OF AGREEMENT
This Agreement shall become effective the later of October 1, 2014 or upon signature by all
parties (Effective Date) and will remain in full force and effect until September 30, 2015. The
County and the City may jointly extend this Agreement for a one-year term by mutual agreement
which must be approved by the City Commission. Upon any extension, the County and City
will review the services and fees set forth in Appendix A and mutually agree as to whether any
amendment to such services and fees are necessary. Notwithstanding the foregoing, this
Agreement must be ratified by the Board of County Commissioners within one year of the
Effective Date. In the event this Agreement is not ratified within one year of the Effective Date
or the Board of County Commissioners disapproves the Agreement, this Agreement shall
terminate immediately.
ARTICLE 14: TERMINATION
Either the City or County may, at any time, in their sole discretion, with or without cause,
terminate this Agreement by written notice to the other party and in such event, the County or
City shall, one hundred twenty (120) days after receipt of such notice ("Termination Date"),
unless otherwise directed:
1. stop all work as of the Termination Date;
11. take such action as may be necessary for the protection and preservation of the
other party's materials and property;
111. cancel orders;
IV. assign to the City and deliver to any location designated by the City any non-
cancelable orders for Deliverables that are not capable of use except in the
performance of this Agreement and has been specifically developed for the sole
purpose of this Agreement; and
v. take no action which will increase the amounts payable by the City under this
Agreement.
ARTICLE 15. COMPLIANCE WITH APPLICABLE LAWS
The Parties will at all times comply with all applicable statutes, rules, ordinances, regulations,
licenses and orders relating to or in any way affecting this Agreement and the performance by
the Parties of this Agreement.
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Interlocal SelVice and Maintenance Agreement
MIAM.-a..IIII--""'"
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ARTICLE 16. SEVERABILITY
If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal,
invalid or unenforceable, the remaining provisions shall remain in full force and effect.
ARTICLE 17. NATURE OF THE AGREEMENT
a) This Agreement incorporates and includes all prior negotiations, correspondence,
conversations, agreements, and understandings applicable to the matters contained in this
Agreement. The parties agree that there are no commitments, agreements, or
understandings concerning the subject matter of this Agreement that are not contained in
this Agreement, and that this Agreement contains the entire agreement between the
parties as to all matters contained herein. Accordingly, it is agreed that no deviation from
the terms hereof shall be predicated upon any prior representations or agreements,
whether oral or written. It is further agreed that any oral representations or modifications
concerning this Agreement shall be of no force or effect, and that this Agreement may be
modified, altered or amended only by a written amendment duly executed by both parties
hereto or their authorized representatives.
b) Neither party shall be deemed in breach hereunder for any cessation, interruption or delay
in the performance of its obligations due to causes beyond its reasonable control,
including, without limitation, earthquake, flood, or other natural disaster, act of God,
labor controversy, civil disturbance, terrorism, war (whether or not officially declared) or
the inability to obtain sufficient supplies, transportation, or other essential commodity or
service required in the conduct of its business, or any change in or the adoption of any
law, regulation, judgment or decree (each a "Force Majeure Event"); provided that, (a)
the party relying upon this Section shall have given the other Party written notice thereof
promptly and, ip any event, as soon as reasonably possible under the circumstances; and
(b) shall take all steps reasonably necessary to mitigate the effects on the other Party of
the Force Majeure Event upon which such notice is based. This Agreement comprises the
entire agreement between County and City with respect to its subject matter, and
supersedes all prior and contemporaneous proposals, statements, sales materials or
presentations and agreements (oral and written). No oral or written information or advice
given by Contractor, its agents or employees shall create a warranty or in any way
increase the scope of the warranties in this Agreement.
(Signature page follows)
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Miami-Dade County Information Technology
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MIAM
MIAMI-DADE COUNTY
BY: ______________________ _
Carlos A. Gimenez
Miami -Dade County Mayor
ATTEST: __________________ _
TITLE: ____________________ _
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY
County Attorney
CITY OF SOUTH MIAMI
BY: ______________________ _
Steven Alexander
City Manager
ATTEST: __________________ _
TITLE: ____________________ _
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY
City Attorney
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Miami-Dade County Information Technology Department
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APPENDIX A -SCOPE OF SERVICES AND PRICING
In accordance with the terms and conditions of this Agreement, the County will provide the City
with the following services as may be amended from time to time by mutual agreement in writing:
I. BASIC MAINTENANCE AND SUPPORT SERVICES
A. Fees for basic maintenance and support services
In exchange for the Basic Maintenance and Support Services described here, the City shall pay
the County and annual fee of one hundred sixty five thousand five hundred dollars ($165,500)
divided into twelve equal monthly payments. The City will be invoiced by County on a monthly
basis and such invoices payments shall be paid in accordance with the terms and conditions of
this Agreement.
B. Covered Services
The County shall provide to the City the following Basic Maintenance and Support Services for
the Covered Equipment listed in Subsection C. The City must submit all approved requests for
maintenance or services whether hardware or software using the County online Service Catalog
system for assignment to County support staff. The County will contact City upon receiving
service ticket from City. In the event additional hardware and software is required for the
provision of any of the services set forth herein, such hardware or software shall be supplied at
the City'S sole expense and with City'S prior approval.
o County will provide a designated phone number (305-596-HELP (4357)) to
report troubles during regular business hours and emergencies after
regular business hours.
o Provide authorized City Users with access to the County online Service
Catalog system for assignment of maintenance and service tasks to County.
o Designated on-site IT service technician during regular business hours from
8:00 AM until 5:00 PM, excluding weekends and County holidays.
o Report problems and coordinate with Vendor for the maintenance of AS-
400 with IBM and SunGard guidance pursuant to City's maintenance
agreements with those Vendors.
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Miami-Dade County Information Technology Department
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o Report problems and coordinate with Vendor for the maintenance of
Barracuda Appliance with support of Vendor guidance pursuant to City's
maintenance agreements with such Vendor.
o Report problems and coordinate with Vendor for the maintenance of
TREND with support of Vendor guidance pursuant to City's maintenance
agreements with such Vendor.
o Report problems and coordinate with Vendor for the maintenance of
Interactive Outdoor KIOSKS with support of Vendor guidance pursuant to
City's maintenance agreements with such Vendor.
o Report problems and coordinate with Vendor for the maintenance of City
A V system support of Vendor guidance pursuant to City's maintenance
agreements with such Vendor.
o Report problems and coordinate with Vendor for maintenance of Wireless
Mesh located in the Downtown business district with support of Vendor
guidance pursuant to City's maintenance agreements with such Vendor.
o Emergency After Hour Support
• County shall provide 50 hours of overtime during the annual
contract period at no charge, included in the price quoted.
o Public Records Requests
• County will process public records made by the City or by third-
parties requesting City public records for records involving email
searches at no charge, included in the price quoted.
o Wide Area Network (WAN) and Local Area Network Maintenance
(LAN)
• Manage Network support upgrades and changes
• Provide Tier 2 & 3 Network support and troubleshooting.
• Troubleshooting of premise data wiring and patch cables.
• Communicate to the designated City liaison all scheduled
maintenance
• Assignment of IP address to all accounts.
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Miami-Dade County Information Technology Department
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o Server and SANS Equipment Maintenance
• Installation of software for applications
• Maintain all Microsoft operating systems and software updates
• Restoration of network services
• Repair and upgrade of servers
o Computer Equipment Maintenance
• Installation of software for applications
• Maintain all Microsoft and Apple operating systems and software
updates
• Restoration of network services
• Repair and upgrade of computer
• Install and setup maintenance loaner (if applicable).
• Maintain an inventory of computers and spare parts
• Maintain mobile and handheld computers
o Telephone Equipment Maintenance
• Perform reset of voicemail passwords
• Maintain class of service (COS)
• Relocate existing and replace defective handsets
• Install new handsets and setup voice mail
• Troubleshooting of premise data wiring and patch
• Contact and reports system problems to vendor
• Coordinate with vendor to schedule system upgrades
o Administration of Network Organizational Unit (OU)
• Add/Delete/Modify user accounts
• Add/Delete/Modify print resources
• Add/DeleteiModify file share services
• Add/Delete/Modify e-mail services
• Add/Delete/Modify group policies
• Add/Delete/Modify certificate services
o Install and setup of computers and peripherals.
o County shall notify Customer upon completion of work to document all
work and information pertaining to services rendered.
o The County will provide infrastructure Tier 2 maintenance and management
for remote access, exchange, active directory, security, servers, SANS,
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Interlocal Service and Maintenance Agreement
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network, AS400, desktop computers, laptop computers and peripheral
maintenance. This will require for County to have "Master System
Administrator" access for County personnel designated with the top
permission level over all for system management and administration for
City IT systems covered by this agreement.
The Master System Administrators listed below are charged with the
responsibility of administering the proper level of permissions to all User's
and designated back-up staff. The County may, from time to time, add,
modify or delete Master System Administrators to this Agreement by
providing written notice to the City as set forth in this Agreement.
• Lawrence Embil, Security/Fire Wall Support
• Erick Gomez, Network Support Manager
• Gary Lee, Server & Storage Support Manager
• Jorge Mederos, Exchange, Active Directory and Remote
Access Support Manager
• Peter Oelkers, AS400 Support Manger
• Mark Acquaviva, Computer Maintenance Supervisor
• Onsite IT Service Technician (TBD)
o Sites covered by this agreement shall include: See Attachment 1
C. Covered Equipment
Unless agreed to in writing by the parties, the Maintenance and Support Services set forth
in this Appendix shall only apply to the following Covered Equipment.
Miami-Dade County Equipment Covered by the Agreement
Equipment coverage is subject to change as equipment are retired and/or rep/aced with new. New
equipment will be covered by the terms and conditions of the agreement.
Equipment Covered Manufacture
Description Qty Make
Desktop Computers with monitor 134 DELL
Mobile Computers 62 DELL, APPLE
Mobile Handheld Devices Le. iPads, iPhone or Blackberry 7 APPLE
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Multi-Function Network Printers 6 Cannon
MUlti-Function Network Printers 3 HP
Color Laser Network Printers 2 Cannon
Color Laser Network Printers 3 HP
Computers Peripherals i.e. printers, scanners 48 HP, Epson, Fujtsu
Servers 29 DELL
Mail Archiver 1 Barracuda
Routers 5 CISCO/HP
Web Filter 1 Barracuda
Network Storage Device 1 HP
Robotic Tape Back-up 1 DELL
Firewall 3 Barracuda
AS-400 1 IBM
Telephone Private Branch 1 Shortel
Telephone Handsets Mobile types: 230 and 115 84 Shortel
Switches 1 CISCO
Switches 20 HP
Interactive Outdoor KIOSKS (in the procurement stage) TBD -
Wireless Mesh (in the deployment stage) TBD -
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Miami-Dade County Information Technology Department
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MIAM
D. Standards for Provision of Basic Maintenance and Support Services
1. On-site IT Service Technician:
The County will provide on-site IT service technician to handle all problems reported by
City during regular business hours. The service technician would be vetted by the city in the same
manner as city employees would be. The County will leverage the in-station service technician
whenever possible and incorporate into new projects. The on-site IT service technician is primarily
responsible for daily IT support and in some cases may not have the skillset or availability to meet
the project deliverables successfully. The County may need to dispatch special IT service
technician(s) as required for resolution of reported problem or delivery of approved service as the
expense of the City. The County will provide IT service through a tiered service approach
progressing from 1st Tier Support to 2nd Tier Support to 3rd Tier Support as needed for the price
quoted.
2. SERVICE REQUESTS-
City shall submit all approved service request to the County using the online Service
Catalog system. The City shall be responsible for all associated expenses and shall provide the
County with the list of authorized users. The County shall setup each of the Users with accounts for
access to the County online Service Catalog system with 7 business days upon receiving list of
authorized Users. City shall record the service ticket number for reference for any future service.
3. Problem Reporting and Escalation/Regular Business Hours
The Customer will report all problems and make all authorized service requests directly
into the Prevailing ticketing system. Customer must report trouble to the County help desk and
open a trouble ticket in order to avoid any delays in obtaining service. Troubles are defined as a
failure of active/production IT services.
o Step 1 -Report Trouble by telephone
Report troubles to the Miami-Dade Help Desk at 305-596-4357 for purpose opening
service ticket. Please record the service ticket number for reference.
'S'~rVlce!C~~te... r'D~si~fi3tioit<!; · :?"!Ndlith~f:!·\ ' ...•.
Help Desk 24/7/365 305-596-4357
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n Step 2 -Service Manager Escalation Contacts During Regular Business Hours
In the event you are not contacted by COUNTY after 60 minutes of reporting trouble during
regular business hours, proceed to contact the designated COUNTY supervisor in the order
listed below. If you receive no response after 30 minutes from 1st level supervisor proceed
to the 2nd level escalation contact listed below.
Mark Acquaviva, Supervisor
Mobile (786) 256-3844
John Concepcion, Division Director
Mobile (786) 258-2609
E. Excluded Services
Escalation Contacts
!~~~']~~;t~~ff'r .. ~' .... "
1 st Level Escalation,
Business Hours
2nd Level Escalation,
Business Hours
305-275-7927
305-596-8368
mja@miamidade.gov
~miamidade.gov
The following services are not included within the Basic Maintenance and Support
Services and shall only be provided by County upon mutual agreement in writing and shall
incur a separate fee to City:
o Any service work required due to incorrect or faulty operational
conditions, including but not limited to equipment not connected directly
to an electric surge protector, or not properly maintained in accordance
with the manufacturer's guidelines.
o The cost of professional service, parts, materials or software required for
any services performed by the County under this Agreement.
o The repair or replacement of products or parts resulting from failure of the
City's facilities, City employee's personal property and/or devices
connected to the IT System (or interconnected to devices) whether or not
installed by the County.
o Service repairs made necessary by damage due to an act of God, fire,
water, storm, burglary, accident, improper use or abuse.
o Any transmission medium, such as telephone lines, computer networks, or
the worldwide web, or for equipment malfunction caused by such
transmission medium.
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o Accessories, custom or special products; modified units; or modified
software.
o The repair or replacement of parts resulting from the tampering by persons
unauthorized by County or the failure of the IT System due to
extraordinary uses.
o Operation and/or functionality of City employee's personal property,
equipment, and/or peripherals and any application software not
provided or covered by County.
o Operational supplies, including but not limited to, printer paper, printer
ribbons, toner, photographic paper, magnetic tapes, battery replacement
for uninterruptible power supply (UPS).
o Overtime hours worked by the IT Service Technician in excess of 50
hours outside the established Regular Business Hours.
II. ADDITIONAL IT SERVICES AND RATES
The following additional IT Services may be provided, at request of the City for the
fees as set forth herein. Such fees shall be invoiced and added to the monthly fee for Basic
Maintenance and Support Services.
A. Emergency Services
Included in the price quoted the County shall provide 50 hours of On-Call 2417/365
Emergency Support Services for use outside Regular Business Hours on an annual basis. All
emergency requests outside the regular service hours in excess of 50 hours, will be subject to the
following rate for processing and completing the requested service. City shall use the contacts in
Section I(D) above to request such service.
r.conNTYlJiilijJ,ftg~tes .... ..... .Eitiefgen.¢YR~rttIY>R.~t~
Outside Service Hours: $127.50
B. IT Services and Rates:
The County upon request shall provide the City with services for strategic IT Design,
Planning, Deployment, Implementation, for IT business network and application solutions. These
services are not covered by the Basic Maintenance and Support Services but are available on a time
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and material basis as mutually approved by the parties. The County will develop a scope of work
and project plan that meets business needs in the most cost effective manner.
Additional Hourly Rates
After Regular
Service Catalog T&MRate HoursT&M
Rate
GIS Graphic Technician I Mapping $90.00 $135.00
Product Configuration (GIS Routing, $100.00 NIA Mobile, Dashboards, etc.)
Project Management $125.00 NIA
Systems Programming (Operating & Technical) $125.00 NIA and Database Administrator
Analysis and Programming $120.00 NIA
Network, Engineering, and Consulting Services $120.00 NIA
Telecommunications Technicians $85.00 $127.50
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Attachment 1
City of South Miami
FACILITY LOCATIONS
City Hall
(Includes: Police, Building, Finance, Planning, Code, City Clerk, Grants, HR, City
Manager) 6130 Sunset Drive
South Miami, FL 33143
Public Works
4795 SW 75 Avenue
Miami, FL 33155
Parks and Recreation/Community
Center 5800 SW 66 Street
South Miami, FL 33143
Community Redevelopment Agency
5825 SW 68 Street
Suite 4 Office 400
South Miami, 33143
South Miami Senior Center
6701 SW 62 Avenue
South Miami, FL 33143
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