IDC - FY 2013 ProposalCITY CLERK
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Dennis Deblois
City
• South Miami
Information Technology
Support Services 2013 Propos]
Over the last 12 months International Data Consultants (IDC), has helped the City of South
Miami (City) make enormous strides in the condition and delivery of their Information
Technology (IT) systems, The following are some examples of the improvements to the City's
network:
IDC worked with SunGuard on the implementation of the new financial software. Th
servers requested by SunGuard were loaded and all software was installe i
International Data Consultants, Inc.
1331 2 SW 1281h Street Miami, Florida 3318• Tel: 305-253-7677 Fax: 305-253-7657
IDC in conjunction with the City Manager became involved in the beta development •
new software to manage the life cycle • a disaster including; asset management,
disaster response plan management, predictive analysis via GIA mapping, post disaster
event management and asset triage as well as significant assistance in creating
reimbursement forms.
IDC helped to evaluate copier replacement proposals, Working with selected vendors for
implementation. This project is complete.
The SMPD network re-design was approved by FDLE in mid-May. As we move forward
with the new CAD system we Will • significantly improving security and reliability of
communications. This project prepares IDC to begin to roll out FIPS 140-2 compliant
VPN system for communication with the squad cars. FDLE's approval of the design also
set the stage for 2 factor authentication. This project is ongoing.
IDC designed and configured the wireless bridge for connectivity between the IT-lobley
Building and Parks and Recreation. This enables connectivity to the City Hall network.
International Data Consultants, Inc.
13302 SW 128" Street Miami, Florida 33186 Tel: 305-253-7677 Fax' 305-253-7657
IDC not only provides technical services to the City • South Miami but as part • the
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for the city. Since I DC has been with the city we have:
Attached please find a copy • International bata consultants' GSA contract and an IT Services
Proposal to the City of South Miami for the fiscal year 2013.
International Data Consultants, Inc.
13302 SW 1281h Street Miami, Florida 33186 Tel: 305-253-7677 Fax- 305-253-7657
City of South Miami
Information Technology Scope of Work
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IDC will staff this position with an IT professional serving the City Monday through
Friday from 8:30 AM to 5:30 PM plus the recordings of the scheduled meetings Monday
through Friday from 8:30 AM to 5:30 PM. Duties include:
Any additional Help Desk / Support Engineer time Would be available at $55 per
hour as approved.
IDC will staff this position on an "as needed" basis for up to 540 hours per year. Dutie
include: i
International Data Consultants, Inc.
13302 SW 12-e Street Miami, Florida 33186 Tel: 305-253-7677 Fax, 305-253-7657
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I DC will staff this position on an "as needed" basis for up to 300 hours per year. Duties
include:
• Manage Network rc; itect
• Manage Onsite Helpdesk / Support Engineer
• Review monthly Helpdesk metrics
• Ensure Quality of Service
• Review all IT purchases
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include:
The city has scheduled 5 meetings per month that average 3 hours in length.
Additionally, adhoc after hour meetings requiring recording are called throughout the
year.
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• Manage the strategic IT Design and Planning
• Manage IT Inatives
• Liaison with the City Manager and the Finance Director
• Attend weekly Managers staff meetings
NOTE: In lieu of additional discounts, IDC includes IT Management and Help Desk
Management Software in this proposal.
NOTE- All IDC staff serving the City of South Miami are to be vetted by the city in the
same manner as any city employee would be. This is not only expected, it is
encouraged to ensure that the city has the same level of trust in IDC employees that it
would have in city employees.
International Data Consultants, Inc.
13302 SW 12811 Street Miami, Florida 33186 Tel: 305-253-7677 Fax' 305-253-7657
The annual cost of this Information Technology outsourcing agreement is $189,309.56
payable in equal monthly installments of $15,775.80.
We feel that this model offers the City of South Miami access to highly qualified IT
professionals without the normally high expense of narrowly specialized full time IT
As always� should you -have any questions or need any additional information please
feel free to contact me at any of the numbers listed below:
Off ilce 305-253-7677
Cell: 305-298-8373
-
Dennis R. Deblois
President / CEO
International Data Consultants, Inc
F-ANN il IZ W11
gelp Desk Procedures.
IDC has designed separate pathways for the users to access the Help Desk, depending
on the nature of their issue:
If the user is able to access the Internet, they simply click on an IDC Help Desk icon on
their desktop. This takes them to the web page where they can enter their request for
support in the system.
If the user is NOT able to access the Internet, they simply call the Help Desk and the
operator will enter the request on their behalf.
if the Help Desk operator is not able to access the Internet due to an outage for the
entire building, a Help Desk paper form is filled out by the �perator. The information is
then called in to the IDC office. In turn, the IDC support person will enter the information
in the system.
Upon resolution, the ticket is closed and the user receives an automated "Quality
Service Survey" email. I
International Data Consultants, Inc.
13302 SW 128 th Street Miami, Florida 33186 Tel: 305-253-7677 Fax: 305-253-7657