IDC - FY 2012 ProposalRESOLUTION NO.: 171-11-13485
A Resolution authorizing the City Manager to execute a contract agreement with
International Data Consultants,, Inc. (IDC) a Multimedia and Information
Technology Consulting Services Firm.
WHEREAS, the City of South Miami wishes to contract with International Data Consultants, Inc. (IDC)
a Multimedia and Information Technology Consulting Firm; and
WHEREAS, International Data Consultants, Inc. (IDC) is a multimedia and informational technology
consulting firm that specializes in helping corporations, government agencies and non-profit institutions apply and
use technology for successful and profitable business growth. International Data Consultants, Inc. (IDC) has
been in business since 1994; and
WHEREAS, International Data Consultants, Inc. (IDC) can help implement technology, systems
consulting and technical services, local area network design, project management, installation and maintenance and
e-mail system design installation; and
WHEREAS, the City of South Miami has taken the necessary steps, utilizing process quoted through the
competitive bidding process performed by the State of Florida, contract number 973- 561- 010- 1; (SPURS Vendor
Number: F-650488212-00 1), to procure Information Technology at a competitive price.
WHEREAS, International Data Consultants, Inc. (IDC) has agreed to provide rates that are lower than
the rates paid by the state of Florida; and
NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF
THE CITY
• SOUTH MIAMI, FLORIDA THAT:
Section 1. The Mayor and City Commission authorize the City Manager to execute the contract
with International Data Consultants, Inc. (IDC) which is attached to this resolution.
Section 2 This resolution shall be effective upon adoption.
ATTEST-
(a
APPROVED:
CL ER K
MAYOR
READ AND APP V D AS TO FORM,
Commission Vote: 5-0
LANGUAGE, , ALITY A
Mayor Stoddard: Yea
EXEC U HEREOF:
Vice Mayor Newman: Yea
Commissioner Palmer: Yea
Commissioner Beasley: Yea
Commissioner Harris: Yea
kr
Background: The City of South Miami wishes to contra ' ct with International Data
Consultants (IDC) a Multimedia and Information Technology Consulting Firm
that specializes in helping corporations, government agencies and non-profit
institutions apply and use technology for successful and, profitable business
growth. International Data Consultants (IDC) has been in business since
1994; and International Data Consultants (IDC) can help implement
technology, systems consulting and technical services, local area network
design, project management, installation and maintenance and e-mail system
design installation,
The City of South Miami has taken the necessary steps, utilizing prices quoted
through the competitive bidding process performed by the State of Florida,
contract number 973-561-010-1; (SPURS Vendor Number: F-650488212-
001), to procure Information Technology at a competitive price.
By contracting the services of International Data Consultants (IDC) a
multimedia and Information Technology Consulting Firm it will bring much
needed continued assistance to the City°s MIS Department in maintaining the
network infrastructure.
Cost, The annual cost of this Information Technology outsourcing agreement is
$189,800 payable in equal monthly installments of $15,816,67,
Backup International Data Consultants (IDC) Information Technology
Documentation: Support Serviceg 2012.
• International Data Consultants (IDC) Contract Summary, Contract
Number: 973 -561- 010 -1,
L
1. ContractNumber: 973-561-OIOJ
2.Effective Date: 09/15/2009
3. Expiration Date- 08/31/2012
4. Contract Administrator.- Holly Merrick
11 HOW TO USE THI& CONTRACT -
1. It is strongly recommended to fully review the entire Contract after the overview
below.
4. For project-oriented solutions as described above, an Ag'ncy must solicit quotations
among the vendors awarded in Project and 3. View the Prim Sheets for Project
Areas 1, 2, 3 and 4 to see the listing of awarded vendors in each of these Project Area as
defined below. There are requirements for TBREE, TEN or ALL Vendors in a particular
Project depending on dollar - solution as follows:
REQUIREMENTS IV QUOTATION
MINIM)
1. Project Area I Analysis and Design - Encompasses IT Planning, Studies, and
ani
assessment, including but not limited to:
include project management of systems development that organizations consider
important. The services include but are not limited to the following: I
services include, but are not limited to the following:
Noma
Wagwaw&�
mTorutiato" I UMIRMU93,
suppok Services
2012
International Data Consultants, Inc
13302 SW 1281" Street, Miami, Florida 33186
P 305-263-7677 F 305-253-7657
IDC will staff this position with an IT professional serving the City Monday through
Friday from 8:30 AM to 5:30 PM plus the recordings of the scheduled meetings Monday
through Friday from 8:30 AM to 5:30 PM, Duties include:
International Data Consultants, Inc
13302 SW 128'h Street, Miami, Florida 33186
P 305-263-7677 F 305-253-7657
Senior System Engineer (660 hours per year),
IDC will staff this position on an "as needed" basis for up to 660 hours per year. Duties
inr,lude:
Additional Senior System Engineer time is avakible at $110 per hour as ciipproved.
International Data Consultants, Inc
13302 SW 1281' Street, Miami, Florida 33186
P 305-253-7677 F 305253-7657
r r
In last year's proposal we had hoped to be in a purely maintenance mode by this budget
year. Unfortunately, the City's Infrastructure was in a far worst condition than estimated.
Additionally, special projects, which once implemented, will help the City save tens of
thousands of dollars are in need of deployment. To accomplish this, IDC recommends
an increase of 35 hours per month of senior engineering time.
In the model outlined above, the Senior Engineering hours and IT Management hours
are'interchangeable. Should upcoming projects require more Senior Engineering tirne
than allocated for the month the time can be deducted from any available IT
Management time. On a monthly basis, the city will be provided with a report showing
actual utilized time versus projected monthly allocation. The monthly allocation is based
on the number of work days in a month, the Desktop Engineer 1 System Administrator
will be available a total of 8 hours per work day (nine hours minus one hour for lunch).
Senior Engineering staff and IT Management staff are allocated interchangeably for a
total of 70 hours per month as part of the outsourcing agreement.
Included in the cost of the IT outsourcing will be a SaaS helpdesk by Rhesolution
Software (See Addendum A). This is the same helpdesk solution IDC implemented at
the DOH. This solution was well received and DOH management was very happy with
the metrics provided by the software. Since the helpdesk is hosted by the developer
and is accessed via the web, no investment is required by the city.
International Data Consultants, Inc
13302 SW 128" Street, Miami, Florida 33186
P 305 - 253 -7677 F 305 -253 -7657
International Data Consultants, Inc
13302 SW 128"' Street, Miami, Florida 33186
P 305-263-7677 F 305-253-7657
Help Desk Procedures:
IDC has designed separate pathways for the users to access the Help Desk, depending
on the nature of their issue:
If the ticket is tagged as a Tier 2 issue, a Senior Engineer is assigned to resolve
the issue.
• User is contacted via email or a phone call to setup a resolution time.
• At the appointed time, the Desktop Engineer or Senior Engineer visits the User or
initiates a remote support session to resolve the issue.
Upon resolution, the ticket is closed and the user receives an automated "Quality
of Service Survey" email.
International Data Consultants, Inc
13302 SW 128!' Street, Miami, Florida 33186
P 305-253-7677 IF 305-253-7657
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MINN
City of South Miami
Alfredo Riverol
6130 Sunset Drive
Miami, Florida 33143
DESCRIPTION
IT Consulting and Engineering Services
Invoice
Net Receipt
DATE INVOICE NO.
11/1/2011 8056
SHIP TO
City of South Miami
Alfredo Riverol
6130 Sunset Drive
Miami, Florida 33143
Net Receipt