9To:
From:
Date:
SUBJECT:
BACKGROUND:
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
The Honorable Mayor & Members of the City Commission
Hector Mirabile, PhD, City Manager (,f
February 8, 2012
South Miami
.. '0'" AII·America City
~ II U'
2001
A Resolution authorizing the City Manager to enter into a three-year
agreement with FPl FiberNet, llC to provide internet service and to
replace existing network connections at Parks and Recreation, Public
Works and City Hall_
The City currently has three internal network circuits located at Parks, Public
Works and City Hall. Reliability and performance of the circuit is compromised
since all traffic goes through City Hall. Basically, the 10MB circuit is undersized
for the amount of traffic. T ransitioning to the FPL Fibernet option will increase
the City Hall circuit to 20MB and enhance the performance and reliability of all
circuits, while providing a complete fiber based system. Fiber systems have more
bandwidth capacity, as well as, not as susceptible to lighting strikes as copper
based systems.
The City's three circuits are currently under contract with 10 months of service
left on the contract. The terms of the contract allow for early termination as
long as 50% of the outstanding fees are paid. We are paying $2,274 per month,
less 50% would leave $1,137 per month. Over the remaining 10 months, the
City's obligation is $11,370.
On the Internet side of the equation, the FPL Fibernet option will increase the
City capacity with a 50MB circuit. The City had previously budgeted $1,150 per
month to replace the eXisting 1.5MB circuit with 10MB; however the
performance enhancements will be a significant improvement over the planned
10MB circuit. This option will provide the City with significant savings while
increasing the capacity and performance of its network and internet connections.
The monthly fee from FPL Fibernet is $450; a savings of $4,900 over the
remaining 7 months budgeted for internet service.
The savings in the first year of this transition will offset most of the $11,370
termination fee with a net savings to the City of $6,538. Year 2 savings of
$1 1,208 will be realized when the early termination fee has been paid. Net
contract savings over three-years, 22,254. Costs and projected savings are listed
below:
Circuits
Per Month
7 Remaining
Mths
Net Savings
Internet
Per Month
7 Months
Net Savings
Net Fibernet
Savings
Remainder of
A TT Contract;
10 Mths
50% Early
Termination
Net Shortage
Year 1
Total Expense
to Account
Annual
Contract
Savings
FPL Contract
Term
Total
Contract
Savings
Less ATT Early
Termination
Net Contract
Savings
Current
310MB circuits
$758.00
$2,274.00
$15,918.00
10MB
$1,150.00
$8,050.00
$22,740.00
$11,370.00
, , Year l' 7 Mths Year 2' 12 Mths
FPl Savings/Costs Savings/Costs
210MB circuits
$675.00
120MB Circuit
$690.00
$2,040.00 $234.00 $234.00
$14,280.00
$1,638.00 $2,808.00
50MB
$450.00
$3,150.00
$4,900.00 $8,400.00
$6,538.00 $11,208.00
($6,538.00)
$28,800.00
$11,208.00
3
$33,624.00
$11,370.00
$22,254.00
EXPENSE
ATTACHMENTS:
MIS previously secured internet quotations with the intention of increasing
bandwidth for the City. FPL Fibernet offers the lower cost option:
VENDOR PerMo.
FPL Fibernet $450.00
Windstream $875.02
Level 3 Communications $1,284.37
Qwest $1,271.00
.
$28,880 from account 001-1340-513-4632, with a correct balance of $342.34
Resolution
Fibernet Service Agreement
Fibernet Service Order: Ethernet
Fibernet Service Order: DIA
Current A T& T Internet Contract
1 RESOLUTION ___ _
2
3 A Resolution authorizing the City Manager to enter into a three-year agreement with
4 FPL FiberNet, LLC to provide internet service and to replace existing network
5 connections at Parks and Recreation, Public Works and City Hall.
6
7
8 WHEREAS, the City requires internet service and related connections to enhance
9 communications and the performance of City business; and
10
11 WHEREAS, the City currently has a network that is not sufficient to handle the activity
12 and traffic; and
13
14 WHEREAS, FPL Fibernet LLC offers a fiber based system that will increase the capacity
15 and performance of the network while providing a cost effective solution and savings beginning
16 in Year 2 of the agreement,
17
18 NOW, THEREFORE, BE IT ENACTED BY THE MAYOR AND CITY COMMISSION OF TH~
19 CITY OF SOUTH MIAMI, FLORIDA:
20
21 Section 1. The City Manger is hereby authorized to enter into a three-year contract with
22 FPL Fibernet, LLC and cancel existing network agreements to upgrade and increase the
23 performance ofthe network.
24
25 Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is
26 for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding
27 shall not affect the validity of the remaining portions of this resolution.
28
29 Section 3. Effective Date: This resolution shall take effect immediately upon adoption.
30
31
32
33
34
35
36
37
38
39
40
41
42
43
PASSED AND ENACTED this __ day of ____ --', 2012.
ATTEST:
CITY CLERK
READ AND APPROVED AS TO FORM,
LANGUAGE, LEGALITY AND
EXECUTION THEREOF
APPROVED:
MAYOR
COMMISSION VOTE:
Mayor Stoddard:
Vice Mayor Liebman:
Commissioner Welsh:
Commissioner Newman:
Commissioner Harris:
CITY ATIORNEY
SERVICE AGREEMENT
This Service Agreement (together with any annexes, addenda and exhibits attached hereto (the "Service Exhibits"), coUectively, the "Agreement") is entered into
by and between FPL FiberNet, LLC. ("FN") and the customer identified below ("Customer," and together with FN, "the Parties"). This Agreement shall govern
services provided by FN in accordance with, and pursuant to, one or more FN Service Orders ("SO" or "SOs") executed by the Parties ("SeIVices"). For the
avoidance of doubt, SO's submitted through Customer's registered account on Provider's Internet portal and accepted by Provider shall be considered as
executed by the Parties.
Customer City of South Miami Billing Contact Alfredo Riverol < dba name
(if any)
Address 6130 Sunset Drive Company Billing Name Same
Address Toll Free Billing Name
City South Miami State FL ZIP 33143 Billing Contact Phone (305) 663-6338
BY SIGNING BELOW THE CUSTOMER ACKNOWLEDGES AND AGREES: (i) TO ABIDE BY THE TERMS OF THIS AGREEMENT; AND (ii) THAT THE
PERSON SIGNING BELOW HAS THE AUTHORITY TO BIND THE ABOVE NAMED CUSTOMER TO THIS AGREEMENT,
AGREED AND ACCEPTED:
FN SIGNATURE ,AND DATE
PRINT NAME AND TITLE
1. SERVICES
a. Customer acknowledges and agrees that the Services may be offered by FN or a
third party and are subject to (i) compliance with all applicable laws and regulations; (ii)
obtaining any domestic or foreign approvals and authorizations required or advisable;
(iii) continued availability of any of the Services in any jurisdiction, country or to any
location; and (iv) continued availability of access lines in any particular jurisdiction,
country or location. Customer acknowledges and agrees that FN may elect not to offer
the Services in or to any particular jurisdiction, location or country, or may block
Services to or from any particular jurisdiction, location or country if FN determines, in
its sole discretion, that the continuation of such Service is not permitted or advisable.
b. FN's provision of the Services to Customer and the availability of the pricing, as set
forth in the applicable SO, are subject to availability of any required facilities. FN will
provide the Services or cause the Services to be provided directly to Customer in
accordance with this Agreement, any Service Exhibits attached hereto, and any SO
entered into by the Parties. II lor any reason FN does not provide some portion of the
Services itself, Customer hereby authorizes FN to act as Customer's agent and sole
contact with any third party which FN may designate in its sole discretion to provide
any portion of the Services directly to Customer. In such an event, FN will present to
Customer consolidated invoices for all portions of the Services and remit such
payments as are appropriate to any other entity providing any portion of the Services.
Customer agrees to direct all inquiries, issues and disputes regarding the Services
solely to FN. This Agreement applies only to Services provided to Customer, and shall
not apply to offerings by Customer of services to end users. The provision of Services
by FN as set forth in this Agreement does not constitute a joint undertaking with
Customer for the furnishing of any service or capacity to end users, FN does not
undertake in this Agreement to make FN's Services available to any person or entity
other than Customer.
2. EQUIPMENT AND FACILITIES. In the event Customer's use of the Services
requires FN to provide certain equipment, such equipment will be specified in
each applicable Service Exhibit, FN will Install certain facilities necessary for the
SerVices, including but not limited to cable, wiring, conduit, racks,
telecommunications equipment, electronic equipment, and any associated
hardware (collectively, "FN Facilities") at the premises identified on each SO (the
"Premises"). Notwithstanding the foregoing, Customer shall be responsible for
all inside wiring installation and related costs required to provide Services to the
CUstomer. Customer hereby grants FN the right to enter the Premises from time
to time for installation, repair and/or maintenance, as requested by FN. If the
property on which the Premises is located is owned by a third party, this
Agreement shall be expressly contingent upon FN's ability to secure a right of
entry onto said 'property to provide the Services. Customer agrees to assist FN
In obtaining the right to install the FN Facilities on any Premises owned by a
third party. Customer will promptly notify FN of any known or threatened
damage to FN Facilities. Customer will' not relocate, repair, or disturb FN
Facilities without FN's prior written consent.
3. INSTALLATION. FN will notify Customer upon completion of installation of
the Services and will request Customer's participation In promptly testing the
Services. Customer may elect to participate with FN in testing the Services. The
Services will commence upon completion of FN's testing of the Services (with or
without Customer's participation) or two (2) business days after FN's installation
of the Service and five (5) business days after FN's installation of the Service in
the case of dedicated Internet access services, and such date shall hereinafter
be referred to as the "Service Commencement Date"; provided, however, that
any commercial use of the Service by Customer shall accelerate the Service
CUSTOMER SIGNATURE AND DATE
PRINT CUSTOMER NAME AND TITLE
Commencement Date to such date of usage. Actions by Customer that
unreasonably prevent or delay installation or testing shall not be construed to
create a Default by FN or give rise to any SLA credits.
4. TERM. The term of this Agreement ("Service Term") shall commence on the
date of the last signature set forth above and shall remain in effect until
terminated by either Party upon thirty (30) days written notice or until terminated
under Section 10. In the event that the Service Term is terminated or expires
while Service is still being provided under any SO, the Service Term shall
automatically be deemed extended for the duration of the provision of such
Service, but during such extension Customer shall not be entitled to submit new
50s, or extend the term of any existing SOs without the prior written consent of
FN. In the event that an SO expires during the Service Term and the Service
Order term is not renewed by mutual consent of both parties, then the SO shall
renew on a month·to~month basis until the end of the Service Term unless
canceled by either party upon thirty (30) days written notice.
5. PAYMENT. Customer agrees to pay all usage based billing along with any
monthly recurring charges ("MRCs"), Non Recurring Charges ("NRCs") and
Monthly Volume Commitment ("MVC") set forth in each SO (collectively,
"Service Charges"). Customer shall be responsible for and agrees to pay all
applicable federal, state and local taxes, fees, assessments, surcharges or
additional charges imposed by any regulatory or quaSi-regulatory authority.
Customer and Provider shall cooperate in taking all reasonable actions
necessary to minimize, or to qualify for exemptions from, any such taxes, duties
or liabilities, including the furnishing of a universal service waiver form. The
MRCs will accrue beginning on the Service Commencement Date (or such earlier
date as the Customer and FN may agree upon in writing), and will be billed
monthly in advance. The NRCs will be billed in the first invoice as a
nonrecurring fee. The MVC will be billed each month that a short fall exists
between the actual usage billed and the MVC agreed to in each SO. Payments
shall be made by electronic transfer as mutually agreed, and are due no more
than thirty (30) days after the date of the invoice. Interest will accrue on past-due
balances at one and one-quarter percent (1.25%) per month. If Services are
discontinued as a result of nonpayment of fees and subsequently reconnected,
Customer will be required to pay a reconnection fee In addition to applicable
interest. CUstomer shall provide FN with credit information as requested, and
delivery of Service is subject to FN's credit approval in its sole discretion. FN
may require Customer to make an advance payment of one (1) month's MRCs
before Service is provided. As a condition to FN's acceptance of any SO or as a
condition to FN's continuation of Service, FN may, at any time, also require
Customer to provide: (i) a cash deposit, or (ii) another form of payment
assurance acceptable to FN (e.g., a letter of credit). At such time as the
provision of Service to Customer is terminated, the balance of any cash deposit
(not otherwise credited against any amounts owed to FN) will be refunded,
together with any interest on such cash deposit at the prevailing rate required by
law.
6. BILLING DISPUTES. All Bona Fide Disputes (as defined below) along with
complete documentation must be submitted in writing together with payment of
all amounts due or, alternatively, if Customer has already paid its invoice,
Customer shall have sixty (60) calendar days from invoice date to give notice of
a Bona Fide Dispute regarding such invoice, and documentation thereof,
otherwise such invoice will be deemed correct. Notification and complete
documentation of a Bona Fide Dispute must be sent to: FPL FiberNet, LLC, 9250
W. Flagler St.; Miami, FL 33174, Altn: ACCOUNTS RECEIVABLE. An amount will
not be considered "in dispute" until Customer has provided FN with written
ALL TERMS OF THIS AGREEMENT, INCLUDING PRICING, ARE CONFIDENTIAL AND PROPRIETARY INFORMATION OF FN
CUSTOMER'S INITIALS ___ _
18. ATTORNEYS' FEES. In the event of any arbitration or other legal action
filed in relation to this Agreement, the prevailing party shall be entitled to
recover from the non-prevailing party reasonable attorneys' fees and reasonable
court or arbitration costs.
19. REGULATORY CHANGES. In the event of any change in applicable laws,
regulations, decisions, rules or orders issued by the Federal Communications
Commission, a state Public Utility or Service Commission, a court of competent
jurisdiction or other governmental or quasi-governmental entity (a "Regulatory
Requirement") thai materially increases the costs of Services provided by FN,
FN reserves the right to pass any such increased costs through to Customer as
a rate increase. FN shall provide written notice of any such rate change no less
than thirty (30) days prior to such rate change. If any Regulatory Requirement
has the effect of canceling, changing or superseding any material term with
respect to the delivery of Services (other than changes which are the subject of a
rate increase as described In the foregoing sentence), then this Agreement will
be deemed modified in such a way as the parties mutually agree is consistent
with the form, intent and purpose of this Agreement and Is necessary to comply
with the Regulatory Requirement. If the parties cannot agree to modifications
necessary to comply with a Regulatory Requirement within thirty (30) days after
the Regulatory Requirement Is effective, then either party may terminate this
Agreement and/or any SO impacted by the Regulatory Requirement effective as
of the date of such party's written notice to the other party.
20. NON-DISCLOSURE; CPNI.
a. The provisions of this Agreement (including, but not limited to, pricing) are
considered proprietary and confidential by the parties hereto, and as such are not to be
released to third parties except as may be required by Jawor as may by necessary to
permit FN to perform ils obligations hereunder. No Party, without the other Party's
specific prior written consent, shall disclose to any third party any information supplied
to it by the other which has been designated as CONFIDENTIAL or PROPRIETARY or
PRIVATE ("Proprietary Information") to the extent such information is not required to
be disclosed pursuant to any applicable Public Records Laws of the State of Florida
and (1) is not otherwise generally available to the public, (Ii) has not been independently
developed by the receiving Party, or (iii) has not previously been known by or disclosed
to the receiving Party by a third party not bound by confidentiality restrictions.
Proprietary Information shall only be disclosed to those of its employees, affiliates, and
representatives (collectively, Representatives") who have a need for it in connection
with the use or provision of Services required to fulfill this Agreement. Prior to
disclosing Proprietary Information to its Representatives, the disclosing Party shall
notify such Representative(s) of their obligation to comply with this Agreement. Jf a
receiving Party is required by any governmental authority or by applicable law to
disclose any Proprietary Information, then such receiving Party shall provide the
disclosing Party with written notice of such requirement as soon as possible and prior
to such disclosure to enable the disclosing Party the opportunity to seek appropriate
protective reUef.
b. In the course of providing Service to Customer, FN will obtain and possess
certain usage-related information about the quantity and type of the
telecommunications services Customer uses ("CPNl"). Under federal law, Customer
has the right, and FN has the duty, to protect the confidentiality of Customer's CPN!.
FN agrees to protect the confidentiality of Customer's ePNI during the term hereof, or
for such longer period as may be required under applicable law. FN may use,
disclose, and share CPNI for the purpose of provisioning the Services purchased
under this Agreement and as permitted by law. To the extent the undersigned is a
dealer-sold customer, FN may use and share ePN! for the purpose of marketing
communications-related products and services to Customer as set forth in FN's ePN!
Opt-In Notice. FN reserves the right to intercept and disclose any transmissions over
FN's Facilities to protect its rights or property or pursuant to court order or subpoena.
21. MISCELLANEOUS .. This Agreement, along with all SOs, Exhibits, and any
amendments signed by both parties, as well as any applicable Tariff(s), shall
constitute the parties' entire understanding related to the subject matter hereof
and shall supersede all prior oral or written agreements, commitments or
understandings with respect to the matters provided for herein, and references
herein to this "Agreement" include all such terms forming the Parties'
understanding. In case of conflict between or among documents attached to or
forming a part of this Agreement, the following order of precedence shall apply:
the terms set forth herein shall control over any Exhibit or SO, and any specific
information in a SO shall prevail over any Exhibit as to that Service with respect
to price, SO Term, Service locations and other Service·specific terms contained
in the SO. The terms of any Customer purchase order shall have no bearing on
this Agreement. The terms of this Agreement are not intended for, nor shall they
be for the benefit of or enforceable by, any third party. Any provision that is
prohibited In any jurisdiction shall, as to each jurisdiction, be ineffective to the
extent of such prohibition without invalidating the remaining provisions hereto
or affecting the validity of such provisions in any other jurisdiction. The failure
of either party to enforce any right available to It with respect to any breach or
failure by either party shall not be construed to be a waiver of such right with
respect to any other breach or failure. Customer warrants that it has the right
and authority to enter into and perform its obligations under this Agreement.
ALL TERMS OF THIS AGREEMENT, INCLUDING PRICING, ARE CONFIDENTIAL AND PROPRIETARY INFORMATION OF FN 3
CUSTOMER'S INITIALS ___ _
Service Exhibit A
Performance Objectives:
a) Guaranteed throughput as specified (101100/1000 or fraction thereof). Note that guarantee is only for committed information rate (CIR). CIR
guarantee applies only when VPN service does not by design limit the deliverable CIR (for example, customer orders point to multi-point VPN
with the CIR of hub site being less than summation of the CIA's of all of the remote sites).
b) Service Continuity If service is fully protected including but not limited 10 fiber, route, and equipment protection ("Protected Service"); then, in
the event of protected facility failure, service will switch to an alternate facility in 50 ms or less. Services which are not Protected Service are
"Unprotected Services".
Selected Optional Features (additional fees may apply)
• Protection; fiber and route diversity for local fiber infrastructure (EtherneV IP VPN & DIA)
Jumbo Frame; MTU set to 9000 bytes (available only with 1000Mbps ports for Ethernet VPN)
VLAN Service; additional service through same physical port (for Ethernet VPN)
Additional 100 or 1000Mbps Lag Port (requires protection value added feature for EtherneV JP VPN & DIA»
• Quality of Service; ability to prioritize traffic (for EtherneV IP VPN)
• Bursting; aUows for traffic In excess of CIA up to physical port speed (best efforts for EtherneV IP VPN & DIA)
• Multicasting; allow for multicasting up to CIA (for EtherneV IP VPN)
• Inler Metro; allow for VPN service across multiple Provider Ethernet Metros (for EtherneV IP VPN)
The performance objectives for Standard Ethernet VPN over Copper and Standard Dedicated Internet Access (OIA) Services over Copper are as
follows (Unprotected Service):
Latency (ATD) 5 10ms per Copper tail added to latency specification SLA for Standard Ethernet VPN and Standard Dedicated
Internet Access
AvaHabi!ity <':! 99.9% (Unprotected Service)
Packet Delivery <':! 99.9 % (Unprotected Service)
• Standard circuit provisioning lead times: On-net prOVisioning lead time is 30-45 business days, and off-net is 60 business days after permits
are received.
Service provides customers with 3, 5, and 10Mbps transport services, point to point or multipoint {VPN only}, and electrical port interfaces
D. The performance objectives for Wavelength services (2.5G or lOG waves) are as follows:
a) Availabifity: "POP to POP" Service -99.00%
b) Definition and Measurement: Wave availability is a measure of the relative amount of lime during which a wave is available for Customer use
during a thirty (30) day calendar month. "Serv'lce Unavailability" is defmed as the per'lods for which a wave experiences a complete loss of
service, or for which the BER for the wave faUs below 1 x 10.6 .
Technical Transmission Specification Standards
Provider and its facilities pertaining to DS3, SONET (OC-N), STM-N (SOH), and Ethernet performance adhere to the following Technical References
and Standards:
High Capacity
Self-healing Aings
Ethernet
SOH Services
SONET Specifications and Timing Issues
Telcordia GR-54, GR-253-CORE, and GR-342
GR-49B
G742 (LeAS), G7041 (GFP), G707, IEEE 802.1P, IEEE 802.10,
S02.1W, IEEE 802.10, IEEE S02., 1w (Rapid Spanning Tree (RSTP),
IEEE S02.1w)1s (Multiple Spanning Tree), IEEE S02.3x (Flow
control), SNMP v2/3, IEEE S02.17, MPLS FRA, MPLS-PWE-3,
VPLS, and H-VPLS, MPLS-VLl., RFC 3619 (EAPS), AFC 2236,
RFC 3376,
ITU-T G.526 or !TU-T G.S2S, !TU G.7S3, fTU G.9S7, ITU G.707, as
applicable
OCN Transmission parameter limits, interface combinations, and technical specifications applicable to Interstate Carriers for Customer interconnection
at Provider POPs are contained in ANSI T1.403-19S9 and Tl.404-1989.
OS3s carried over Synchronous Optical Network (SONET) transport systems can incur phase transients as a result of pointer adjustments. In some
instances timing problems could surface in Customer's equipment with Stratum 3 or better clocks. This may result in the Customer's clock disqualifying
its synchronization reference, generating an alarm and/or selecting an alternate reference or entering holdover. To insure proper operation,
channelized OS3 circuits must comply with Bellcore Technical Advisory, GA-436. Digital Synchronization Network Plan, and ANSI Tl.l 01-1994. When
timing is taken from a Provider transported OS3, the Customer's equipment must be capable of accommodating SONET pointer adjustments.
SOH Timing Issues
E1 service signa! frame structure will comply with ITU-T G.704.
STM service signal frame structure will comply with ITU-T G.707.
Electrical Signal interfaces will comply with ITU-T G.7D3.
Optical signa! interfaces wiU comply with !TU-T G.957
ALL TERMS OF THIS AGREEMENT, INCLUDING PRICING, ARE CONFIDENTIAL AND PROPRIETARY INFORMATION OF FN 50t6
CUSTOMER'S INITIALS ___ _
Customer PON#:
KReode:
ICustomer Name:
Customer Initiator Name:
Address:
City, State, Zip Code:
ustomer Initiator Phone:
ustomer Initiator eMail:
nplementator 1l other than
itiator
nplementator phone
nplementator eMail
iCustomer Technical Contact:
iCustomer Technical Cell:
:
IFequested?
IIProduct Type:
II
I!JUMBO Ethernet MTU
~
Node Activitv:
CLLICode:
Physical Address:
City. Sate ZIP:
DemarcIRmfFlr:
Buildinl! Name:
Site Contact:
Site Phone No.:
Customer's Circuit ID:
Location's CV#:
CIR: .
Atztzretzate CIR:
TYPE II
CE Port Type:
CE Port Media:
Ethernet Duplex Mode:
LOA Responsibility:
Demarc Device Power:
Demarc Mountin~:
Monthly Recurrin~ Charge:
Non Recur
FPL FIBERNET ETHERNET SERVICE ORDER
Service Order Fax Number: (888) 835 -9170
FiberNet Fax Server@FPL.com
Customer Information
FPL FN Service CV#:
BAN#:
City of South Miami SR#:
Hector Mirabile Ph.D SA Execution Date: Pending
6130 Sunset Drive IPlEthernet Addendum Dat Pending
South Miami, FL 33143 BiDing Contact: Alfredo Riverol
(305) 668-2510 Billing Address: 6130 Sunset Drive
HMirabile@southmiamifl.gov City, State & Zip: South Miami, FL 33143
David Radunsky Billing Phone: (305) 663-6338
786.261.9593 Billing Fax: (305) 663-6345
drandunsky@intldata.com Billing eMail: Ariverol@southmiamin.gov
David Radunsky Customer Technical Phone: 786.261.9593
786.261.9593 Customer Technical eMail: drandunsky@intldata.com
Order Details
New Date Sent: January 26, 2012
Desired Delivery Date: Febnlary 29,2012
36 Months Supplement: IVersion:
Service Details
Ethernet VPN Topology: Point to Multipoint
Value Added Services
Ir Yes (9000 bytes) QoS: Ir Yes
IrYes
Location Informatiou
I
HublA locJRemote 1 Z loc!Remote 2 Remote 3 Remote 4
New New New
6130 Sunset Drive 4795 SW 75th Ave 5800 SW 66th St
South Miami, FL 33143 Miami FL 33155 South Miami, FL 33143
2nd FI 1stFL 1stFL
City Hall Public Works Parks
Art Gimoelson Art Gimoelson Art Gimpelson
305.663.6320 305.663.6320 305.663.6320
20Mbps 10Mbps 10Mbps
rYes rYes rYes rYes
100Mb.s 100Mb.s 100Mb.s
100BaseTX(100mlCAT5e) 100BaseTX(100mlCAT5e) 100BaseTX(100mlCAT5e)
Full Duplex Full Duplex Full Duplex
Customer Customer Customer
120V AC 120V AC !20V AC
19" Rack Mount 19" Rack Mount Wall Mount
$690.00 $675.00 $675.00
$0.00 $0.00 $0.00
<' "
~~L-FPL FIBERNET DIA PREMIUM SERVICE ORDER
Service Order Fax Number: (888) 835 . 9170
FiberNet Fax Server@FPLcom
I"PL FN S,"'" CV"
CKR Cod" IBAN',
City , ISR',
C.".m" • H~'" Mi"bll, Ph,D ISA E",,"on Do'" Ip,·di.,
, Drl" ~ i
, Zip Cod" Soo'h Mi,ml, FL 33143
,Inill"" Pho." 16130
ICity, S .. " & Zip' IS •• 'h ... ,. I),,,. R.d,",ky IRim, , Ph 1(305) 663,6338
!mm., F,,, 1(305) 663-6345 ,
IC .... ", """d Rad.",1<y 'o."lom" T,dn;o,I,
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I Order Details I
IN,w , ,,2012
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i Details
• when I Rou,er ls hOSC~Detaiis aboYe) (Only
NAT If _~' :,'. '.:;'; ~;::~ ;~~:d"'''S In
DUCP (PO"" IP, O.ly) A",~ Pool in '
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!100Mb",
I.OA I
. ,P.w", 120V AC
1'''1
IM.n'hl, R""ooo Clm",,, $450.00
IN ••• $0.00
,,' ,
RESQI,UTIONNO. 225-09-13034
A RESOLUTION OF THE MAYOR AND CITY COMl\llSSION
OF mE CITY OF SOUTH MIAMI, FLORIDA, REI,A TING TO
INTRANET CONNECTION: AU11l0RIZlNG THE CITY
MANAGER TO ENTER INTO AN AGREEMENT WITH AT&T
SERVICES FOR THREE-YEAR LEASE TO UPGRADE THE
INTRANET SERVICE AT CITY HALL, PUBLIC WORKS AND
PARKS AND RECREATION; AND CHARGING THE MONTHLY
FEES OF $2,250.00 FOR METRO ETHERNET SERVICE, lOMG
FOR CITY HALL, PUBLIC WORKS AND PARKS AND
RECREATION, TO ACCOUNT NUMBER 001-1340-513-4632,
ENTITLED LEASE PURCHASE INTRANET EQUIPMENT;
PROVIDING FOR AN EFFECTrvE DATE.
• WHEREAS, in,!ll effort to provide enhanced infonnation to the citizens of South Miami,
. the Mayor and City Commission desires to upgrade the Intranet System. keeping pace witll
. ciulllges necessary for better speed and capability:
WHEREAS, the upgrade will result in better Intranet speed connection for City Hall,
Public Works and Parks andRecreatlon;
WHEREAS, the change will result in upgrading the Bandwidth from 256Kb to 10Mg;
. NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF S9UTH MIAMl, FLORIDA;
Section I. That the City Manager is hereby authorized to enter into a three-year
lease agreement with AT &Tneeded for the upgrade.
Section 2. That the monthly payment in an amount of $2,250.00 will be charged to
account number 001-1340-513-4632, entitled Lease Purchase Intranet Equipment and Software,
with" CUITent balance of$4 7 ,691.69
. . This resolution shali take effect immediately upon approval. .. .
PASSED AND ADOPTED Ihis 6thday of December, 2009.
ATTEST;
~~G,~ CITY CLE~
APPROVED: ~
/ ~r;;& J) 'f-. , rllfAYOR
COMMISSION VOTE:
Mayor Feliu:
Vice Mayor Beasley:
Commissioner Palmer:
Commissioner Newman:
Commissioner Sellars:
4-0
Yea
Yea
Yea
Yea
absent
<-----I
To:
Via:
From:
Subject:
Ordinance:
Reason:
Cost:
Funding Sonrce:
Backup Documents:
South Miami
CITY OF SOUTH MIAMI
OFFICE OF THE CITY MANAGER
INTER-OFFICE MEMORANDUM
ltwttd
'fifP
2001
The Honorable Mayor and
Members of the Commission .D~:~09
Roger M. Carlton, Acting City Manager . ~ "'.l
GremafReyes I MIS Manager ~V Agenda Item NO.: __ c;;\ ;,J
Lease Agreement with AT&T for 36 month to upgrade onr Inlrltnet Speed
Connecllon '
A RESOLUTION OF THE MAYOR AND CITY COMMISSION
OF TIlE CITY OF SOUTH MIAMI, FLORIDA, RELATING TO
INTRANET CONNECTION: AUTHORIZING THE' CITY
MAN.}GER TO ENTER INTO AN AGREEMENT WITH AT&T
SERVICES FOR THREE-YEAR LEASE TO up(mADE THE
INTRANET SERVICE AT CITY HALL, PUBLIC WORKS AND
PARKS AND RECREATION; AND CHARGING THE MONTHLY
FEES OF $2,250.00 FOR METRO ETHERNET SERVICE, lOMG
FOR CITY HALL, PUBLIC WORKS AND PARKS AND
RECREATION, TO ACCOUNT NUMBER 001-1340-513-4632,'
ENTITLED LEASE PURCHASE INTRANET EQUIPMENT;
PROVIDING FOR AN EFFECTIVE DATE.
During the past year, we have encountered problems trying to keep the Intranet
Conuectlon for our City Hall, Public Works and Parks and Recreation with out
interruptlons. The reason is because there is not enough Bandwidth in our current
Intranet Connection and we are experienCing serious complaints that the service
is very slow.
\
The proposed changes will Increase ou~, Bandwidth from 256Kb to 10Mg. The
proposed upgrade will give us the means for a better Intranet speed connection
between City Hall. Public Works and Parks and Recreation. The current price is
$2,808 per month. The new price $ 2.250 per month which is a reductiou of$S58
per month or $6.686 per year. This resolution is tb. result of over eight months of
outfitting tbe City Hall building for Metro Internet and negotlating with AT&T.
These budgeted expenses will be funded from MIS department's account number
001-1340-513-4632 with ourrent balance of $47,691.69
Monthly cost of $2.250
Account 001-1340·513-4632
Proposed Resolution'and AT&T
~at&t
Contract Service Arrangement Agreement
Case Number Fl09-73S2-00
This Contract Service Arrangement (CSA) Agl'eement("Agreement") is by and between BellSouth
Telecommunications, Inc. d/b/a AT&T Florida, ("Company") and City of South Miami ("Customer" or
"Subscribe!''')_ This Agt'eement is based upon the following terms and conditions as well M any Attachment(s}
affixed and the apP'ropriate lawfully filed and approved tariffs which are by this reference incorporated herein.
1. Subscriber requests and Company apes, subject to the terms and conditions herein, to provide the service
described in this Apemen! at the monthly and nonrecurring l'ates, charges, and conditions as described in
this Agreement ("Service"). The rates, charges, and conditions described in this Agreement are binding UpOll
Company and Subscriber for the duration of this Agl·eement. For the purposes of the effectiveness of the
terms and conditions contained herein, this Agreement shall become effective upon execution by both parties.
For purposes of the determination of allY service period stated herein, said service period shall commence the
date upon which installation oftbe service is completed.
2. Company agrees to provide Subscriber notice of any additional tariffed services required for the installation of
the Service. Subscriber agrees to be responsible for all rates, charges and conditions for any additional
tariffed servi~s that are ordered by Subscriber.
3. This Agreement is subjeot to and controlled by the provisions of Company's or any of its affiliated companies'
lawfully filed and approved tariffs, including but nol limited to Section A2 of the General Subscriber Services
Tariff and No.2 oftbe Federal Communications Commission Tariff and shall include all changes to said
tariffs as may be made from time to time. All appropriate tariff rates and charges shall be included in the
pl'Ovision of this service. Except for the expressed rates, charges, telms and conditions herein and except as
otherwise pl'Ovided in Section 13 below, in the event any part of this Agreement conflicts with the terms and
conditions of Company's or any ofits affiliated companies' lawfully filed and approved tariffs, the tariff shall
cOlltl'OI.
4. This Agreement may be subject to the appropriate regulatory approval prior to commencement of installation.
Should such regulatory approval be denied, after a proper request by Company, this Agreement shall be null,
void, and of no effect.
5. If Subscriber canoels this Agreement prior to the completed instal.lation of the Service, but after the execution
of this Agt'eement by Subscriber and Company, Subscriber shall pay all reasonable costs incul1'ed in the
Implementation oftbis Agreement prior to receipt of written notice of cancellation by Company.
Notwithstanding the foregoing, such reasonable costs shall not exceed all costs which would apply if the work
in the implementation of this Agreement had been completed by Company.
6. The rates, charges, and conditions described in tliis Agreement may be based upen information supplied to
Company by the Subscriber, including but not limited to forecasts of growtb. If so, Subscriber agrees to be
bOlmd by the information provided to Company. Should Subscriber fail to meet its forecasted level of service
requirements at any time during the term of this Agreement, Subscriber shall pay all reasonable costs
associated with its failure to meet its projected service requil'ements. ""
~'(a) If Subscriber cancels this Agreement or a Service provided pursuant to this Agreement at any time prior to) C~ I. the expiration of the service period set forth in this Agl'eement, Subscriber shall be responsible for all
termination charges. Unless otherwise specified by the tariff or stated elsewhel'e in this Agreement,
= --=-. --
Page 1 of8
AT&T and CustomerConfidentiallnformalion
~at&t
Contract Service Arrangement Agreement
Case Number FLOg· 7362·00
termination charges are defined as fifty percent (50%) oftbe recUlTing charges due or remaining as a I'esullof
the minimum service period agreed to by the Company and Subsctiber and set forth in this Agreement wid
any nonrecurring charges that were not applied upon installation as set forth in this Agreement,
(b) Subscriber ftuther acknowledges that it has options for its telecommunications services from providers
other thftn Company and that it has cbosen Company to provide the services in this Agreement. Accordingly,
if Subscriber assigns this Agreement to a certified reseller of Company local services and the reseller executes
n written document agreeing to asslIl1',le all requirements of this Agreement, SubscribeI' will not be billed
termination charges, However, Subscriber agrees that in the event it fails to meet its obligations under this
Agreement or tenninates this Agreement or services purchased pursuant to this Agreement in order to obtain
services from a facilities based service provider or a service provider that utilizes unbundled network
elements, Subscriber will be billed, as appropriate, termination charges as specified in this Agreement.
8. This Agreement shan be construed in accordance with the laws of the State of Florida,
9, Except as otherwise provided in this Agreement, notices required to be given pursuant to this Agreement shall
be effective wben received, and shan be sufficient if given In writing, hand delivered, 01' United States mail,
postage prepaid, addressed to the appropriate party at tbe address set forth below. Either party hereto may
change the name and address to whom all notices 0)' other documents required under this Agreement must be
sent at any time by giving written notice to the other party,
Company
BellSouth Telecommunications, Inc, d/b/a AT&T Florida
Assistant Vice President
701 Northpoint Parkway, #400
West Palm Beach, FL 33407-
Subscriber
City of South Miami
6130 SUNSET DR
SOUTH MIAMI, FL 33143-
10. Subscriber may not assign its rights or obligations under this Agreement without the express written t'Onsent
of Company and only pursuant to the conditions contained in the appropriate tariff,
11. In the 'event that one or more of the provisions contained in this Agreement or incorporated within by
reference shall be invalid, illegal, or unenforceable in any respect tmder any applicable statute, regulatory
requirement or rule of law, then sucb provisions shaH be considered inoperative to the extelit of such
invalidity, illegality, or unenforceability and the remainder oftbis Agreement shall continue in full force and
effect,
12. Acceptance of any order by Company is sullject to Company credit and other approvals, Following order
acceptance, ifit is determined that: (I) the initial credit approval was based on inaccurate or incomplete
information; or (ii) tbe customer's creditworthiness has significantly decreased, Company in its sole discretion
reserves the right to cancel the order without liability or suspend the Order until accurate and appropriate
credit approval requirements are established and accepted by Customer.
Page 2018
AT&T and Customer Confldentlallnlonnatlon
~at&t
Contract Service Arrangement Agreement
, Case Number FL09· 7362·00
13. Customer and Company acknowledge and agree that to the extellt the Service provided tll1der this Agreement
is deregulated or de·tariffed by operation of law, regulation, or otherwise, all references ill this Agreement to
"BellSouth General Subscriber Services Tariff', "BellSouth tariffs", "BellSouth's lawfully filed tariffs", or
any other reference to BeliSouth's tariffs on file with the Public Service Commissioller(s) onhe applicable
state or states shall be deemed reference to the terms set forth ill this Agreement, as well as the Service
Descriptions and Price Lists and the BellSouth Service Agreement, all of which can be found at the link tbund
at W\VW.att.com/servicepubllcations, all incorporated herein by reference as iffully included herein.
Customer agrees such deregulated or de-tariffed Service shall be provided in accordance with the terms and
conditions set forth in this Agreement, the Service Descriptions and Price Lists for each applicable state 01'
states and the BellSouth Service Agreement found at the link above. To the extont there exist any
discrepancies or inconsistencies between the terms set forth in the body of this Agreement and those
incorporated by reference, tbe terms and conditions set forth in the body of this Agreement shall govem .
14. Customer acknowledges that Customer has read and understands this Agreement and agrees to be bound by
its terms and conditions Including all temlS set forth in the Service Descriptions and Price Lists found at
www.att.com/servicepublications. as applicable. Customer further agrees that this Agreement alld any
attachments hereto, constitute the complete and exclusive statement of the agreement between the parties,
superseding all proposals, representations, andlor prior agreements, omlor written, between the patties
relating to the subject matter of the Agreement. This Agreement is not binding upon Company until executed
by an authorized employee, partner, or agent of Customer and Company. This Agreement may not be
modified, amended, or superseded other than by a written instrument executed by both parties. The
undersigned warrant and represent that they have the authority to bind Customer and Company to this
Agreement.
Page 3018
AT&T and Customer ConfldenUallnformation
~at&t
Contract Service Arrangement Agreement
Offer Expiration: This offer shall expire on: 2/512010.
Estimated service interval following acceptance date: Negotiable weeks.
Service description:
This Contract Service Arrangement (CSA) provides BeliSouth® Metro Ethernet service.
This Agreement Is for thirty-six (36) mouths.
Case Number FL09-7362-00
Option 1015
Under this Agreement, the service may only b. purchased by Customers whose traffic Oll this service will be at least 90%
intrastate. Cllstomer is responsible for complying with this requirement, and by ordering or accepting snch service nnder this
Agreement, Customer Is reprosenting to the Company that its traffic on the service will be at least 90% intrastate.
~ustomer understands and agr'ees that COIUPall}' is relying upon CUstomers representatious concerning the proper jurisdiction
of any and all circuits ordered under this Agreement. Customer expressly agrees that Company has the right, in Its sole
discretIon, to inunealately convert any circllit or service 10 the correct jurisdiction, and adjust the riltes and terms accordingly,
should the COD1pany determine that the jurisdictional nature of the circuit or service Is different than what the Customer
represel!ted. Cnstomer agrees ~o hold the Company harmless, and to Indemnify and defend the Company from any and all
claims that may result from the Company's conversion of any circuit 01' service to til. correct jurisdiction, based on any good
faith effort to comply with applicable regulatory requiraments.
This Agreement shall be extended for additional one-year telms under the same terms and conditions herein
unless either party provides written notice of its intent not to renew the Agreement at least sixty (60) days prior to
the expiration of the initial term or each additional one-year term.
Page 4016
AT&T and Customer Confidential Information
Contract Service Arrangement Agreement
Case Number FL09·7362·00
Option 10f6
IN WITNESS WHEREOF, the patties hereto have cau~'ed this Agreement to be executed by their duty authorized
representatives 011 the dales set forth below.
Accepted by:
Subscriber:
::~OfSout~~
Authorized Signature
Printed Name~~ u.. Oat' (.fro
Title: An1)~ di:t'f Ultt'lOf}e..l-
Date: \/1, flO
Company: .
. BellSouth T\lecommUlliCatir Inc. dlbl~Jlida ~~;horiZed i)jf&/J I. I ,j . .~
Printed Name: IM/vl/t'· L i1!9lf
Title: t4 12 CL< .
Date: / J// L f,l ''7
Page50f8
AT&T and Customer Confidential Information
o ~at&t
Contract Service Arrangement Agreement
RATES AND CHARGES
Rate Elements ~oD"f3ecyrr.i!l9
1 BeliSoulh® Metro Ethernet Service, 10 Mbps $.00
Premium Connection, per connection, Fixed
Mode
2 Metro Ethernet Reporting Charge, per $.00
connection
Page 6 of8
AT&T and Customer Confidential Information
Case Number FL09-7362-00
Option 1 015
MQ!]!b~ Bam l1aQQ
$750.00 MTEP3
$8.00 CNMME
~at&t
RATES AND CHARGES
NOTES:
Contract Service Arrangement Agreement
If facilities do not exist, special construction charges may apply.
Case Number FL09-7362.QO
Option 10f5
AU .ule, and regulations found In the Bel1South® Metro Ethemet tariff are applicable to this CSA.
In the event that a material change in Subscriber's business condition, jeopardizes Subscriber's ability to perfom. the terms
and conditions stated berein, then Company and Subscriber both agree to make. good faith attempt to renegotiate any
unfavorable teon or condition. No ohange, amendment or modification to this agreement moy be made without the mutual,
prior and written consent of both partie, and shall be consistent with the provisions of all applicable tariff(s).
These rates .lId charges are only valid If the Customer is served from a central office equipped for BellSollth® Metro
Ethernet service, or can be extended to a central office equipped for BellSouth® Meb'o Ethernet service.
The foilowlng lIonrecurring charges will not apply upollinitialinstallation. However, if any of the service is disconnected
prior to the expiIation of this eSA, tben Subscriber wiU pay tbI1 nourecUlTing cbarges as identifled below In addition to
applicable tennfnation liability.
WGGVF-Contract Preparation Cbarge
MTEBA
MTEBB
MTBBC
MTEP3
MTEP4
MTBP5
MTEP6
MTBP7
MTBP8
MTBPT
MTEAI
MTBA2
MTBA3
MTEA5
MTEA6
MTEA7
MTEA8
MTBAO
MTBBO
MTEBI
MTBB2
MTEPO
MTBPI
MTBP2
$ 388.00
$1,000.00, each
$1,500.00, each
$2,000.00, each
$1,000.00, each
$1,250.00, each
$1,250.00, each
$1,500.00, each
$1,750.00, each
$1,750.00, each
$1,750.00, each
$1,500.00, each
$2,000.00, each
$2,SOQ.OO, each
$1,500.00, each
$2,000.00, each
$2,500.00, each
$3,000.00, each
$1,000.00, each
$1,000.00, each
$1,000.00, each
$1,000.00, each
$1,000.00, each
$1,000.00, each
$1,000.00, eacb
All trademarks and service marks contained herein are owned by AT&T Intellectual Prope.1Y andlor AT&T affiliated
companies.
END OF ARRANGEMENT AGREEMENT OPTION 1
Page 70f8
AT&T and Customer Confldentiallnformatlon
Contract Service Arrangement Agreement
PageSofS
AT&T and Customer ConRdentiaiinformation
Case Number FL09· 7362·00
Option 10f5
" ..
, , .. , , .! ,i)at&t
South Miami. FL
33143
Title:
TelephQll9: 305 563-6320
F$lC:
EmaD: GreyeS@cllyofeoutl1mlamLnet
CUSTOMER Account Number orMa&ler
Aceount Number.
t2¢f()Mo~O/// -tJ
AT&TMARehnmceNo. ~~4151
AT&T PS Rehrence No. ___ _
AT&T Managed Intel'llet SalVle..
Pricing Schedule
Al1n:
Emalt
CSMG80121115551
MIAMI, fL33126
T.~hone:3065697S26
Fax: aos.569-7325
Emal~ mb0481@_afl.attcom
lllanoh Manager. Esp8t.lnza Dfe%.Be/19
COmpany Name:
This PrIdng SChedule Is part oltho Agreement between AT&T and CUstomer referenced above,
AGReED:
(Date) ,
AGREED:
AT&T ANDCIlStOMERCOIIFlDI9mAL
Pap1.,6
I
i
I
i
I
I
t ,
~
!
~ T&T MOnagadlnternet servIce -PrIcIng Schedule For AT&T AdmlnlSUlltive Uae Only . ~ Mts~r Aglllentllllt No. /i:tJI;tf .
PricIng Schedule No. :::;::== Original Effective Date:
Amended Effective Date: ___ _
1. ~ERIIICES
• AT&T Managed In!ernel8etvlce
• AT&T PIIvate NeIwoIfI Tran$JlC!l (PNTJ SeNk:e Is en option
of MIS end can De ordenld G& en MPLS PNT feature under
Section I. Tables 13 and 14.
• AT&T'aAocep1able Use Pogey Is located al
W/www·att.eomh!uporsueilotherAT&T-daslgnaled
lo<:atilln.
2. WING SCHEDULE TERM AN!) IiFfECI!!Ifi PATES.
e .rm
o 8 n ng
SehGdule orlllll dale thatthe InlUal
SeMca component lullebkld lor
CUslomeru whlcheverlsllller
II!'fl4aiVIl Dille Of I E/faCtive Jlii\8 6ftli/i PilClrig
Refeund Dlecounts _ SehGdule
3. MlNIMyM P'YMENIPERIQD
no arvce
Servlqe FeN . Components
AppUoable to
MInImum P~enl
PerIOd
v.1.2&07 1>U1IIIIJf.Jul.~-""""JO-8.1tf (atamIard)
AT&TANDctlSTOMERCONfIDENTIA1.
Pagt2QfS
mum
Payment Period
en
Pricing Sa/ted.1e
Term, but nol
lees Ihan 12
rnonthsper
com anent
I
!
I
I
I
AT&T Managed Internet Service -Plfclng Schedule . . For AT&T Aclmlnlatretiva Usa Only
4. Ro\ TES (US Mainland, Hlan<i Al8flkai only)
t service In Alaska tequb"eS a separate AT&T Addendum for
service In Alaake. The rates alllllld In this Pricing !>chsduis apply
to Bervlce local/ona endlor SeNlce Components In Alaska Qnly
In the event thats seNlO& component endIor selVa location la
not I!al$Clln the Ac!dendum for service In Alaaka. In /he event.f
/he oonflfct beIwean Ih1tI Prtclll9 ScheclUfs end /he Addendum for
SlIIVfce In Alaska. the Addendum for SeNlO& In Alaska CO/llrols.
NOTE 1: MIS wi Managed Roufel Option 2 avaUable only 85
c/eacrlbsd In the 8eNIceGuicle.
NOTE 2: If CUstomers 0111"", /he MPI.Il PNT feature under
SeoUOI1 !. Tables f3 and 14 as paltof/he MIS GerYlce. Customer
will be blUed for PNT transport and uplifta and .n applicable.
taxes wm be stated on the CUstom.fs InvoJoo.
NOTE ~: The charges for /he CtaBs of SIIIViO& (CoS) feature set
10M In Seotron I. Table 9 and 10 are waived for Sltaa at WhIch
Cuslomat else malntalna AT&T Susln8$$ VoJoo over IP (VoIP)
Servloa. .
(')" not avaIlable With MPI.S PNT
leB '" available only on tin Indlvldual case Baals.
NtA'" Not Available
v.US.07 ....".._tl..no_SGCllriIy_ ..... ~rtf _clar(!)
0
AT&T ANDcuaTOMI!R COIIl'IDEllTlAL
'age3of5
Master Asreemant No.
IAi:U/(
Plfclng 8c11edule No.
OI1glnal Effectlvo Oate:
Amended Effeotlve Date:
CSM0801211155&1
AT&T M/lnaged Internet ServIce -PricIng Schedule , .
Tabl.2: Ilunllable T4
v.UII.M pa..mlUt.,.nO..ileCl...ovco __ OffAIIt (SUUKIanI) • •
For AT&T Admlnlslraflve Use.OnIy /..~ ,,~
MaelerAgreemenlNo.'/I1V17 J
PriOing Sclledule No. ==== OrigInal EffectIVe Date:
Amended Effeetlva Date: ----I
T_IS: MARO 1'ea1u .... M .. lhljr Sorvlce ......
Table 8:MARO FfOIilr8S· '_on Fees (lcB Only)
Table 7. MIS T_' .... IIaIIo.
AT&T ANDCUSTOMERCONFIDENTIAL
Page4of5
AT&T Mllnagad Intemel Service -PlIclng Schedule ..
Table 8; On41te1_llation
Tabln: C!/ItI8 01 ServIce Option· 'rIenId T-1 and Bunltlllle Service· Monthly _ F80S
T8II1010: Qau orServlcaOpOon. tn&1aIlaUon F_
TUle1I:M!S+IICSOpO ... {lCBO~
v.i.aM P8..mIl..tl.IIQ..S<IQ\IIiIY.JWIl8 JOOIIOII28.rIf (aIaJIdllldl
For AT&T Admlnlstrallve Use Only If
lllaster Agreement No. ~
PlIclng Schedule No. ==== Original Effective Date: Amended Effective Date: ___ _
Tab/e12: MIS + NOS
_allon "" ClC80n1y)
Tabta13: MPI.S PNT FaaIIlnI
Tabtti4: MPLS PIIlT UnILlnk FaaIIlnI
Tabloi6:MultloastMonlbI1Serv!ce Poo
Tab/oif: MuBlCast lnatalroUon
iliA
AT&T AND CUSlOllSR CONI'JI)EmIAL'
PagtScfS'
•
I
I
, .
i)at&t
TId': .
Telephone: S05663-6320
FaX:
IlmaU: Oreyes@c:lt1oi'soutbmiaml,1I<t
AT&T~TERAG~~
MA RefereDCII No.
ThisAgre<:IIlointconsIs1s of lids Master Agreon\entand aU schedules, exhibits and SCrvl.C8 "rder attaobmcots ('At(aebmenta')
appended hereto or $u~uently signed. by Ille parties, and I!tat refertmen this M$SIet Agreemont (COlleclivoly, IId&
"Aar_eat"). In tho. ovent of an Inconslstenoy Iltnong terms, Ih. order of prioriI)' shaU be tho appHenhlo AII8Ohluont
(lno1udlnS lIS Addenda, Ifany),lhen tho appllenhloPrlclng Schedule,rhontbts Master Asreement then, If.ppllceble. AT&t".
Acceptable UsePolll\f. an4 then any appllcablo SOM .. QlUd.. .
this AsrOeJnent shall beceme eftectlvo when signed by authorized nlpresenlatives of both parties and shall condoue In effect
00 I.ngu Servlco Is being provided hereund~.
Di>cum •• l(.) Append"'"
COll1prehenslve Servi ... Order AltaclunCnt
AGREIlDs Cuatumer
(Date)
ttlA~AGjS'EL .JJM1lfl1?L.£ ~riL~'f{!gJj'.K1
.§-c2a,~i
(Date)
I
I
I
I .,
I
I
I
I
AT&T MA Reference No. 1R!JPi19
Gene!,!!l 'terms aDd CoDdItloll!!
The tOUowiDS' terms and _dldoo. slulll apply 10 !he
provIsIon and use of Services provided by At&T pursuant
io this Agreement.
1.0 DEFINlTIONS
The following terms shall have the meanl.ss set forth
below: .
"AVP" moans AT&rr's Acceptallle Use Policy. as mind
by .. AT&rr from time to time. located Ii
htQrJ.Iwww.fp!myt.nffsun/lMHgy.hfm1 or ,ucb other
AT&rr.(feslsnated 10001100.
• AtOJIate· bf a party means I\Il,)' entity thai eQnlrols •. Is
cc)i!lrolled by oris undcrciommon oonlrol wIlh sqch parIy.
'AT6II", filr PIllPOse8 ofall_dles 8!ld IlmitatIoI)s of
liability sot forth In tills .Agreement or an A\IlICII!1ient,moans
AT&rr. 11$ AftlIillle$, aitd I~ 8!ld t/!tilt "",ployees. dio:ectors.
olll~ agents. rep~tal!v!'S. iubcontiaclors.
In\erooiutec\lon and co-Ioeatlon' SeMce providers DlId
suPjlllers.
"A'f8tf CIT moans equipment provided tmdet this
Agreemenl't>y AT&T Or lIS suppliers and 10000ted .at a Site.
AT&T. bpllinclu&is .any·I!IternI!I oode requIred 10 operate
such Equipment. AT&rr CPIl does iui! Include c:ustomet
EqulpmDllt or Purch8S!JdEqulpntent.
• AT&T Software" meens all SoJ.\ware ollter t1>an Third-
Party Software.
'~m\ljlll$lnfonnetlon (oxoludlnsATla'lnfQnnatlon)
nrecle avaflshle, diSplayed or\ilmamlued (lnolucltng, wIlhom
llmlu!,Uon, tnformation melle awUat>le byllleens or ... HTML
"hot Hnk", a third pa~ po5ttns or slntllar means) In
conneclln. wl!ll It SetvlC1I. Incll1dlng all ~demarks • ...-vIce
mail;,; and dome,!n names c;OlIte!tWd tl\erot\4 ~er and
User dais, and .Ihe conlenui of any bullnt\ri boaids or chili
forums, and, all \lPdates, upgrade .. IIlcdlficello •• and other
versloll$ ohny otlll. foregOing.
·Customer". fur purposes or all remedies 80d litnllatlons of
U8bU1iy ~ct forth In!hl~ ..\greoincntor.an A1tI~ent, means
CI!.m!""r, II!!. Allillates, .• ao<\ IlS .~d IheIr l\mpl<>yees,
directors, olll..,rs, egenlS. and re~lalivC$.
"Cu4iomer Eqnlpntent'" means equipment owned by
CustOmer. Cuslomerllqulpment Includes till)' Internal code
required 10 operate such EqoipmenL
·n ......... • IIIC3II$ e<\1IecIl'vely .11 hIi..,.. dcJnase. Jlablllt;y.
loss, penalty, InI«est and Ol<)ienseinoilrred.
aEqulplalenf' m_· Arta' CP.B" ... Customer ~
and" l'\ItI)llsSed Equlpmen~~
"INlORMAllON" means pioprfelS111niornl$tlon of either.
parIy that Is d1sclo$ed to the other parIY In lb. course of
pcrformlllg or cvaIIlathls pctenUaI amendmem:s to this
A~ provided .ueb lnlbnnation (except for Content)
Is In written or other tanslble form tlIIlI is olearly marked lIS
"proprleuil1» or "contldential".
"MarIIs" means eaob PIIlW's trade n.m.s, logos,
tradcmarki, servJce marts or otiterlndtcia of origIn.
"PridI\g Sehedul." m.... 11 prfclng schedule to til
Altaolunent.
".I'urcIiased :EquIpment" means equipment sold under this
Agreemcn\ b)' AT&T 10 Customer. Purchueli EqulpntOllt
lnoludas 80y Internal oode requIred to opchlte such
Equlpnien~
.~ ft\CSRs. ~ce(lno!udln& 1!qu1pme!l1) provided
underthlsAgreeinem.
'SemeaCompollfllt" means th.lndivldual co.mponOllIS of a
Sen>lcelhatcu.tomer Old .... undue l'rierOS Schcdllle.
~ GaId&" means the appHcaI>Ie portion ~f II Servjce
Outdo tlIIlIIs IdcnUfieli end lricorporeted In 1111. AttooIunen~
"Site" means a Customer ~oaf !ncntion. IRcI.uding a
Cusiome, co-JQcallon ~ On AT&T premises, whore
A T&Tfnstsllsor.provldes a service.
"Sollwart" means all software and .....,~Iated written and
cleolronlc documentation jlItd clata licensed by AT&T to
CIlotouler in connection with a Service. softwate does not
Inolude software tlIIlIls not fumlshed Ii> Customer •
o1ldnfoParly Software" means SOftware that AT&T
n_ii:oma1hlnlp~.
'U'er' ll1eans anyon~ (In\ll~dipg Customer Allillstes) who
_ or 8cCes:1e. lIllY StrvIce purchased by ClISIoincr under
1~1s ABreement, but ~Indlng unsuthorlzec! parties !het,
aiter Customer bas taken COl!lmarClally rcas<lIl\Ible steps to
FOVeal ,unauthilr!%ed ~ use or _ a SeM""
wllhout CusIom .... lmowledp.
2.0 CHARGF8AND.lIILLING
2.1 Customer .hall JlIo/ AT&T fur c"stom"', .end
Users' lIS\! ofth. Si:rvlces at tite rates and oIlarge$ speclfled
In the Mtaehmea~ and the PrlolitS Schedllles, without
dedllCUQ\4 aetolr or delay for lIllY reeso.. C/Jaq!es SCI fortIJ
In the:AttaClnnenfs and-the. PriCIng Seb~dules are exclusive
of any applioable l8l!eo. At Cus(orner', ~quest f!II(i wltIl
AT&T's ceMent (wblch' may be wltlIheld If AT&rr
determInes !lIere' WOuld. be operat!oncllmpedimenlS or an
InabiH~ to c:lalm I8l! omIIts), CusIcml"'s AllIUates wUl \lC
inVl)I~ separttC!Y anll AT&! will accspt JlIo/1I!ent &om
suob AllIUateo; PrOvided, h!)wover. Cusioll'er sball remain
r~lbleforparment .flla AfIlIlate <loes not JlIo/ cluqes
In accordance w!lh thl. Agreement. ATI/(f 1IIt\Y requIno
Customer lO.tender adepo$!t If AT&rr ~Ines In. lIS
......,.able judgment Iitat Customer r'lII>I9feditwOrtlJy.
2.2 <;u,stomer .hali pay all taxes (e""iudlns u.-On
AT&Th net income), dudes, levi.., rhlpplns Ilharsl$ and.
other slmUar oIuIrgeS (and any ..... cIated Inlefe$\ and
MA Vl!RXl AND CSOA.llOC
tl9I23IOk
'.
..
AT&T MA Referellee No. 1tti/t!/'1
General Terms and CendllillD!
penallles) f,)ac!l)g to iho sal.. l1'an5fet of OWlIershIp.
Installadon,lIcens., use or provision of the Services, except
to Ibe exJenl a valid IlIX exen,pdoD cerIIftcate Is provided by
Customer to AT&T ptior to tbo delivery ofS...-vIces. To th.
elden! Customer Is requited to withhold nr deduct non.U.s.
lJ\coImI_sll'omPa,yments dUe to AT&T, Customer shall
use _nabl. cnmmerclal eftom lO.reduce such tal( to th.
moxlmum extent pcssIble glvloa effeci 10 the appl!oa~Je Tax
ConvenUon II!ld shallfumlsh AT&T wllb such evI4en!)8"
may be Rqulred by U.S,. taxIni autbnrltles to establish that
such IlIX has been paid SO that AT&T may claim Il1IY
applicable credI~
2.3 Paymt<lt is dUo within thlrty (30) days after Ine dale
of the lovoloe and must refer to the liwolce: number.
Charges win. b!I quoted ep.d lovolce.s sb!l\l be palcl .In the
ourrcncy speolfied In lova~. ~ve cmcI0rsemCnts or
olher sIateJl1.0!\1S on checks .... Pted by AT&T wiD nol
apply. CUstolllef shall rebnburse AT&T fOr aU coSts
assoOialed with coll.CIing d.Unquent or dishonored
payments. Wh~ payments ere avenine, AT&T In!iY
...... Interest Chargesai the lower ofl.5% per monlh (18%
perannum) Qtthemaxlmum ratll a\lowedb)! law.
2A Cus\Om(lr .,.,111\1)1 ,., responsible for payment of
cherges for AT&T $etvIQes invoiced mote _ six. (6)
months after closo orth. billing month In whleb tbo eherges
weroincurred.~cept for automated or Uveo~to1 asJlsled
calls of any ~pe. Custom ... must provide Wiiuen notice 10
AT&T speel1lll8ltr Idendl)!ins ~II disputed chaIges.and the
reaSOn fOr nQllP"J'l'h'Dt wltbln six (6) lnOntlts after the data
otlbe affectedlnvolc.u or eIso CUstomer wal.vcs the dlsp1l!~
Payment of suob disputed ChargQ will not be eonaldered
overdue pending Inv"dgillion by AT&T. I'ayl)lon~ of any
dlspnted cha~ that are detenn!ned by AT&T to be
correct 4IIl a result ohueb inve$IigaUOlll)lUst be lI1ede wltblll
fii\een (IS) dsys .£ATItf's nclloet!l c.stomer.
a.o lIEsl'ONsmnnms OF TlfE PAImES;
An'ILJA11lS
3.1 AT&T aSf'" 10 provIde ServlcQ to Cusklmer I.
accordance vilt\1 this Apement, s.ubJectlO th. seopph!c
atiei ecJIntcal. sO.po of the Services and avallabil!1¥ of
necessary ·faclHtles, equipmenland a-.
3.2 ~ ~ aimn comply wIIh all applleshle la,..
and regnisUollS.
3.3 AT&T gracts 10 CUSIOmer.tho right to pell!lll Users
to acocos and use tho Services, p1l>vlded ~ c.stoiner
ahall rclIIIIIll solely responalbl';fOr.uch " ...... and use.
3.4 . If a Servloe Is provided nver nr Incled~ access to
lb. Internet, ~lc1m ... and Its Usus. $ball comply with the
AUP. If CUstomer ralls 10 rectlt'1 a vtolatlonotthe AUP
within five ($) da)'$ after rcccIving nclloe thereof Iiom
AT&T. "'00 ... T&TmaY 8~spenclthe applicable pordO\l$ of
the ServIce. AT&T reseiV .. the righI, ho-wcvci', to ael
lnunedlat~l' Mel wllhout notice to $Uspend or terminate
Service In response to a COutl order or government notl.e
that cerraln condUct must bc stopped Or when AT&T
. ressonshly clatermlnes: (I) the! n may be exposed to
sancllons orJi<oseeutlon: (n) Ihal such violation may .......
harin to or Interfere 1Ntth the Integrit)' or. normal opemtlo •• or
~ of AT&T's netv(O'" or nel.wolks wIIh whleb AT&T
Islateroonneeted or Interfere wIIh another customer'$ USe of
AT&T ServIces or the rnternet; or (III) that sueb vlolal!on
otherwise presents Jmmlnent risk of harm to AT&T or
AT&T's customers or their respoCllveemployees.
3.S Ilxoept fOr tp eddresses. domaln Dames and
telepblm. ft1IIlIbm expressly realstered In Custom .... name,
all tp eddresses, AT&T·~ecl domain names and telephone
Dum1lers Ilhall remain, f\l aIlllml'S, property of AT Itf and
shaU bellootransfenillici and Customer shall have no rlgh\ to
use such tp Il<!d!esses. AT&T -b ... ed domain llBlIIes or
telephone Dumbers apon temJlnetton or exptrall",n of the
appHcable 'Pric:ing Schedule.
3.6 c.stOlller granls AT&T _ rlsb\S to the
propctt;y end pn:mlsQ that CUstomer controls •. CusrOmer
Shill! cooperate with At&T's offllrts to piocures.oh ~0IlJi ..
rights forth. ponlolltoftlte properly not.under CUstom ... ·s
COiitio\. Ac<:eso riglrts Include (I) the right 10 .wD.1ru<:l,
1nstaU, repair, malntab1, nplac:o arid removo access liDQ and
notwork &tlJiiIes, OS well as tho u" of anoillery equipment
space withIn the balldinBofur the coniiecdon of custom.r to
AT&T's network using AT&T.owned or AT&T·leased
liI.nrtleo: and (Ii) ~4IwUlS. day, ., day a week access to the
acoess lines andDetwork facUUles on the property.
3.7 1.Jn1'!Ss applicable locellaw or regulation mandates
otherwise, Custom(lr may nol reseU any portion of. Service
tOttilrdpartles. '
3.8 Any AT&T A£!itIate or CUstomer A£!itIate may sign
an Attachment or odd a 'Pricing Schedulo to an Attachmenl
In 11$ own name and such Arrul.te ..,.tract wDl 'be
oonaldered a sepsmte, but assocfated, .. nl.-act,
'neo~ns th ... OeneralTetlll$.and ConalllollS and the
iet1ns oftbo t\ltacfuI1CDt(wIth IhCAfliU.1e being substituted
fOT AT&r or CustoDier, .. appllll8llle); pR)V\ded, however,
!hat ATItf and Customer shall be m)ioiislble for their
respective Afli(Jales' perft>_ce pursuant 10 such AlI'Illfle
contrBct.
4.11 USEOJ'INJIORMATION
4.l this Agreemetll shall be deemed 10 be AT&T and
CustomOr'$INl'ORMATlON. c._'& Conttllt Shall be
~edtQ bcCUstomer's!NFORMA1l0N.
4.2 ~ patt;y'slN'ORMATION shaI~'for apetiQd of
thI\le (3) years fOlloWing Its dlsclO$Ulll (exeeplln the case of
SOflwin,fOrao Indefialm period): (I) bc hald In conlid .....
(Il) l>oused Mllltll!l$mllled between countries only tor
purposeS of pcrf'oniung ibis Agretmenl (IncludlDg In th.
MA V.ERXlANDCSOA.DQC
09/ZII06 ...
AT&T AND C(JSTOMElU)ONFIDENTJAL
Pag.3ofll
, AT&T MA Reference No; fBttIIj
General Terms and Conditions
oase of AT&T. the ability 10 montlOr and ,ecord Customc.r'.
I1'aIISmlsslons In order 10 deleot fraud, oheck quality, end to
operate, mefn1a!n and ropalr the Servlc •• ), using Ihe
Services (lr .valuatlna poten~el em~ents 10 this
Asreemenll and (III) ~Ol be dlsclos~ ~IIO tho.recelvinS
plll'ty's employees, aaents and oonl,aoters having. need-
to.Jcnow (provided thet suoh .. IS and contraClolli are not
dl ... 1 CoI!!pet!1ots ofth. other Plllt' and II8rto In wrI~nl! 10
\I$e and dlsillosure roslrIctIo!1$ as rcstriotlve as thI. ArtIcle
4), or 10 Iho extenl ttqulred by law (provided 'lbal prompt
ad ..... nOllo. Is provided to the disclosing f"l1V to tho
extent pmotlcable).
4..3 'The roslrIotiollt In lids Article. shall not apply 10
811Y'lDfurmatIGn that: (I) Is Indepcndeotiy developed by lb.
.... lvJng party, or (II) Is flowtllUy reeeNed by tho reeelvlng
Plllt' lI'ee Ilf ariy obllgallon 10 keep It coD1ldeodal; or (In)
becomes .$tneraliy I!vallab1e to the pubilo other !ben by
breach aflb .. Ajpieenient.
4.4 Botlt parties 0$100 to oomply with privacy laws
appUoablo toth~r ~tIv. bualneSsllOl,. CustQmer shall
objaln any U~ consents 10llII1Iy required relating to
l!aftdll'18Pf User's Conten~ tfCuotomer bellevllOl thot, In lb.
counie of providing Services under this AgRement, AT&T
will have .coess to dalII f;Oatomet does not want AT&T
pmonnel 10 comprehend, Cuslomer should encrypt such
data so thai IlwllI be unInle1Uglble.
S.O ,1'\lBLICiTY AND MARKS
5.1 !>Iellber party l111'Y !mi. any publlo slatamen1s or
anno_onts reIctIoglo tltts Agreement wiIhoUl1be prior
written cOnsent oflbeollter pal'\y:
5.2 . Bach pal'\y _pes nol 10 dliptay or U$O, In
advertlslna 0: oIlterwlse, ariy of 1be oIhor pany's Marks
wlthout'tho otlter party's prior wrIuen <:oilstlnt, p/evlded
Ibatsuoh ....... Imay berevokedilf;any time.
6.0 SOFIWARE
6.1 AT&T grants Cusromer a personal, non-
lranSferable and non-cxehJslve U"""se (wI!hOUIIho right 10
sublicense> 10 usc sOfty!a11l. in ob.lecl 0040 form, solely II)
oonnectloll wlljI the· Servl.e(a) for whlcb the Software Is .
proVided sad sololy In aoeordance with applicable written
and eIectrcmIe dOonmenlallOll. Cuotomer will refrain from
taIcIns any ateps to revme _1111110, ~e oorepUe or
otherWIse derive a source oodevetalC!llofthoobJecI oodollf
tho ~ The !k>ftwsre~1 at aJltbJ! .. remain the solo
andexcluslveprOp81'\y of AT&T of lIS auppllClS.
6.2 Cl$n!ar ~I notCllPY .or dq~ad AT&T
SoIIware. ~that CustQmer abaJl be permitted to msJa:
tWo (2) Oeples Of AT&T SoftwlW, one for arehlve and the
olher i'brdlsester, recovery purposes. Any COPY .,mual
contain tile stiriIo copyright notices and pmprielalY
maddngS withe oiIaInal AT&T Soft_o,
6.3 To tho extent that use of Software by a Use' Is
required for the use of a servicc>',Customer's User,l may use
the Soflwaro ll.eneedto Customcrunder thl. Asreement for
thet purpose. Customer shall assure !hat Customer's Users
comply wlill tltCterms and ecndlllotl$ oflbb Attiol.6.
6.4 The tenn ofthellceme granted hereunder shall be
cotarmineus wlth !hi/term cSftherelate4 ~foes.
6.S Ct!.st\>mer a8rees to oomply with tho terms Dnd
conditions tltat are prOvided with any Tbird·hIV Software
and, In tho ~ent of a ooD1l!ci, tiu<:lt Thlrd-Pal'\y terms und
conditions will takepreoedanoe over tlib Asreement IlS to
such Third Party Sof\wsre. AT&T will pass thtoUSh Ie>
Ciistomer any _Ies available from Its Third Party
So~ sappllm, to tho extent that AT&T is permltte<l to
~C)ao under Its. oonnot. with lhoso suppliers.
6.6 AT&T wsmnts that ali AT&T Software wlU
perfOnn substantially In .co.tdeneO With lis applicable
published opeclfl~ons for the lerm of tho license that
covers tlte AT&T Software, IfCUslomerlllWms IQ AT&T.
within 8UClt ~Iod, ariy AT&T S~flwete Ih~ does not
oomply with this WIII'!;3Ilo/. thee AT&T. at Its option, will
el!bet repair or replace tha pottion of the AT&T SOftware
thai does not Comply of relhnd any emOlJl\l CUSCpmer
pn:paId for the Ibne. periods fbUowlns lIlIum of suCh talIed
or defeetlve AT&T .Software to AT&T. This warrant,)' will
apply imlyifll\eATaI,I' software Is i1J~ In acootdanoe with
the terms orthls Agreelilmlt end Is not altered. mndifled or
tampered with by Customer.r Users. •
7.0 ,AD.JI.!SI'MENl'8TO.MJMMVM COMllt1TMENIS
In the event of a business doWnl1l'tt1 beyond f;Oatomer's
ccmltlll, or a corporate dlves!hure, mergl!!', acqul*lon or
s1jnllloant restnictUring 91. reoraonl2atWn of Customer's
buSlrieSs, or network optlmizatlon uSing Oilier AT&T
SerVICes, or reduCtion ot AT&T's rates and .bars«!. j)r
fbree 1IU\I0IIlIl e\'eIjlS, ariy of whlch slgnlfiOlUlUy !JnpaIrs
Customef's abnily 10 meet Cusiomer's ~,
commltnients, If ariy, AT&T ",DI oft1or to edjll5t tit. affl'oted
minimum. ConlrnI1!nenIs so as to reneet Customer's rOduoed
traftlovotume.. after tal<ll1I! Into aeeollDf.tho effect of snCh a
reduotlon On AT&'I'$ costa and the AT&T prieea that
would otherwise be available at tho tevlsed minimum
~ I~.n'the pertles roach mu!Ualagreentent on
rovIsed minimum ConlrnIbnents, Ar&T wiD ~end orNplaoe
the drected Pricb!S Schedul.... as applicable.
Notwitbatan.dIiIs the foregoIng, this provisIon shall noi
apply to aehanp resullins IroJII a daolslon by Cuotomer to
~ ... Jlo1!fons '!f Cus~or's tralfic or pro.!~ growth
toaervlee provldMS olber!ben AT&T. CuStomet.JD1ISt stYe '
AT&T WrItten IIOIIceofthe ooad!don. CuslomO!t believes
will rcq,uIre the appllestlon oftltlS prOvision. This provlslOD
does not Con$tltute a \\\liver of ariy ohlll'8es. "'eluding, but
not Umlted to. monlhly recurring chaises and .ho~lI
MA VBI'tXl AND cSoA.Doc
1l9I23I04-a
AT&T ANDCUS'JOMIIUlONl'lDlN'nAL
Page40fU
AT&T MA Rderence No.' fdiftfl9
General lilli'S and Co!!dWnpe .
cfuullQS, Inouired by Customer prior to amondment or
""Iaccmeneofthe affecled I'Ilclng SchedUles. 8., FPRCEMA.QWRE
Neither AT&T II.' Customer shall be llablo for an)' delay,
fiI!Iure In perBmnllll(», loss or clamaae clue to fire, explooion,
p_ blackcul, earthctuakc. 1100II, the elements, BIrI1<.e,
embaJgo, Jabor disputes, ao1s IIf eMl or rnIUtmy 8UIlIority.
war, ~rorlsm, acIS orOoI!, aots orth. publio enemy, acts or
omissions of oarriel$ a auppllers, aCts of regulatQry or
gOfetnmontal asenel-, or other caUSIl$ beyond suoh
p8rt,y's reasonable oontrol. whotltei: or not slinllsr to the
foregoing.
9.0 LIMlTA'I1ONSOFUABILITV
9.1 l!llHBR PARTY'S llNllRB.LWI/UlY AND TIlE
OTHER. PARTY'S EXCL'USIVB RIlMIiD/BS FOR ANY
CLAIMS ARISING IN OoNNRCTIONW/rH ANY SllRVlCB
OitOBIJGAT10NS UNDER THisAORBEMIlNTSHALL JIB:
(I) FM BODILYlNJURY M DIlA.nI TO ANY
PERSON, O!llUlM OR TANOlBLE PROPERTY DM1ACB,
NEGUGIlN1LYCAUSIlD BY A PARTY, M DAMAOIlS
ARISINO FROM tim. WlI,LFOL WSCONPucr OF A
PMlY OR. ANY B1UlACH OF Al!JlCLBS " (llscof
IntI>mirnlori) OR .~ (PubliciI)' ilId Matks). THE OTHER
PAJ!.TY'S RtGHTTO PROVEN DlRECl'DAMA<IBS;
(11) 'FOR DBF.EpT!l OR1'AlLURIis OF SOF'i'WARIl,
TH1l1U!Mlll)JE8 S£l'FORnilN A!U'lCLE ~ (Sol\wIIte);
(III) roll. MJ.BLI.llCroAL PROl'BRTY
INl'RlNQIiMENT, ThIB ~1IlS SE'r 1'ORJ:H IN
A.llTICL.E 11(F\lilhe>'R~I\1!~};
(Iv)l'OR DAMA.<lBS .. omER 'mAN TfIOSE S£I'
FORni ABOVE AND NOT 1iXCWQ.FJ) ~ rtns
.AQlUlI!MENT, llACa PA)l.TY'S LWllUTY SHAlL BE
LtMlTIlD TO PROVEN DIRF.CT DAMAGES NOT TO
EXCBED Pl!R CI.AI!-{ (ORlN nm A()()REO,\TI! DUluNG
ANY TWIlLVE (12) M9l'Il'II l'I!lUoD) AN AMOUNT
EQUAL TO nmrorAL N)!'r CiiAROIis IN~ BY
.==~~~~=~~ PRBCBD1N<l TIm MONllI IN WEnCH TIIB DAMAGE
oCcuRRlID. 1HIS SI:IALL NOT LIMlT CUSTOMBR'S
RIlSl'01'IS1B1LITY FOil. nmPAYMEiIIT OF ALL
PROPERLY PlJEOIAl!.Oli$ tlNDBR nnSAOIU!EMENT.
(v) 'I1I1l LII\4lTATIONS IN nnS SE<XI'ION 9J ARB.
NOT INTl!NDBD TO PR"ECLU013 A PARTY FROM ~G ~ Iql/.JBF FROM A COURT OF
~B~=P1bn::~!
onnt'otlllllllon) ().It A!1nCLll5 (Pob!l!ll\Y IIDd MIuks) OR
custoMl!R's ViOLAnON OF ARTICLE 6 (Softwatc).
,.2 mcCBPTFOR. mp~ A1i.nCLE 11 (I»xther
Responslbl!ltfes) OBIJOATIQNS, NEI'I1IER PARTY SHALt
BE LIABLE TO TIm 01HBR PARTY FOR ANY lNDlRECr,
INCIDENTAL, CONSBQUENl'lAL, l'UNlT.IVl), RELIANCE
OR Sl'ECI!\L 1lAMAGIlS. INCLUDING WITHOUT
LIMlTATIi>~, DAMAOIlS fOR LOST PROFITS,
ADVA:NTAGB, Sf.V1NQS OR REV$NtJBS (F ANY KIND
ORlNCRIlASBD COST OFOP.BAATIONS.
9.3 AT&T SHALL NOT BE LIABLB FOR ANY
DAMAOIlS ARISING OUT OF OR RELATING TO:
1N1llROPl!RABILrrY, Aq:sssOR. JNTI!RC()NNllCl'lON
OF TIIB SERVICES Wl'l1l ~PlJCATlON$. EQUIPMB)'I'I'.
SERVlCIl$, CON11lNT OR NETW~ PROVIDIlD BY
CUSl'OMBIl OR 'IH\RD l'AKl'JES; _VICE DEPJiCl'S,
SERVICELEVELS, O!UYS OR lNl1lRRUPTIONS(.BXCEn'
. FOR CR1lDfI'S FOR SUCH SERVICE DEFilerS, SERVICE
~ Dlll.AYS M IlmRRUM'IONSIlXP,LIctn-y SST
FORTH IN. AN ATI'ACRMENf. PRlClNO SCH!!DtJLE OR.
SERVXCE.G!JII)B) OR LOS'I'OR ALTllRBD MIl$$AOIlS OR
TRANSMlSSIONs; 9ll. UNAtmfOlUZSD ACCBSSTO OR
TaI!FT, AI. 1'IlRATION. LOSS OR. DESTRUCTION OF
CVSTOM1lR'S, USBRS' OR. TIDRD PAR.'llSS'
.Al'PLlCATIoNS. ~. I>ATA, PROGRAMS,
lNFORMATION.lIEI'WORKOR SYSTEMS.
9.4 EXCEPt AS llXPRESSLY PROVlDBD IN 1lIlS
A<lRBIlMJ!NT, AT&T MAKES NO' REPRESENTATiONS
OR. WARIWlTJIlS, EXPRJiSS QR lMI'LlBD, AND
Sl'BCl1'.IC!\LLY»1SCLAIMS ANY RIlPRESIlNTATION M
WARRANTY OF MER.CllANTA$ILITY,FITNIlSSFOR A
PA\l.TICULAR~ 1Tl'LEORNON-INPRlNOEMENr
OR ANY REPRESBN'l'ATION M WAI\RANTY ARlSINO
BY USAGI> OF TRADB, OOURSE OF DBALlNO OR
COuasBo.F~~CE.
95 ATStr DOES NOT GUARANI'BB lIEI'WORK
SEcuRrrY, niB IiNcRYJ>11ON BMPLOYllD BY ANY
SERVlCB, TIIB INTI!ORITY OF ANY DATA 1l!AT· IS
SBNT, BACKED UP, S'I'OR!lD M SUBJsCr TO LOAD
BALANCING, OR nlAT AT&T'S SEClJRlTY
PROOlDYRES WILL PllBV.1lNT 1Hl! LOSS ~,
ALTl!RATION OF,' M IMPROPER. ACCESS TO,
CUSTOMERDATAANDlNFORMATION. .
:1TI1l~==r==~
OF TIm .FORM OF ACTION, WlIIilll.BR.IN CONTMCT,
TOR:f, BTRICTLlAB1LlTY OR OTHERWISE.; ANi> (11)
WIIJ!THIlIt Oiu:laf l>AMAGES WBRIlfO!lESBllABLE.
9:1 ThlESll .LJjWTAnONS OF .LlABlLlTY SE'r OUT
IN nns A1mCLB 9 ~ SIJRVIVEFJ\1LUR"B .01' ANY
1;XCLUSlVB I\EMED/BS P.R.OVIDIlD IN TlIIS
AoRIlilMIiNT.
10.0 TERMINATION
10.1 If a pBIf¥ falls l!> perfunn or observe ""¥ maIoriaI
tem\ or .cOnd!tlO)t of this Asreem.nt &n.d the fiIIlure
condll\lOS unreme<l!ed for 1hltIy (30) cla,ys lifter reoelP) ~f
MA \lEttXlANDCSOAllOC
ti!l123/i)~a
AT&T ANDct/SrOMJ;R(lONmlEN11i\L
Pap50fU
AT&T MA Referel1ce No.
GenemJ Terms and Condition!
wtltten 11.0\11». \be ather party ~ tem\!nate 0. suspend for
cause any Servil» CcmponenlS affected by the breaoh.
10.2 A ServIce IIU\Y be ttnnlnllfed rnun.dIately upon
written nOlIl» (a) by either paity If the oIhO!' party (I)
becoilleil l.solvenl or Involved In II liquidation or
tennlnalton oflts business, III", a banktuptcy patillo., has
anlnvoluotary beuktuptc): Pl'lidon filed lIBaIi1S1 II (If not
dl$mlssed within lhlrly (30) days of filing), becomes
a4judl«lted bantavJ>~. or becomes Involved In an
asslgnmenl for the benalitof lIS creclltOTll: (II) bas violated
the provlslona of Art!clc 5 (Publicity and Mark$) or (II!) has
materially bread!ed any povlslon of Article '!(Use of
Inlimuallon.). or (b) by ATttr duo to a mated.! breach by
Customarofanyprovlslonof ArtIcle 6 (Software).
103 AT&TJI1IlY ameli<! lin appllcable tad« or Service
Outdo Iiom tlmo \0 tim. ~SU)nt With this Aareement,
provided, hOweYe\', llurt If ATttrreVlses lin awllellb1e tariff
or Service (luld. In a IIUIIIlUIr that Is maierlal and ailVerse to
Customer and AT&T does not emict revisions Ibat remedy
such. advcrae Md lIIlIletIOlcm.ct within Ihlity (30) days after
~ptofwriHenllotice lium Custom".lhen~lJlarlDay.
as 1\11 tlQlafGinedy. ale« to termInate ~ art'ect¢ Servll»
CmnpOnenlS on 1hIrIi. (30) days' wliuen notice, given not
later than oilIiety (90) days $0)' Customer first leams of the
miston to t/toappikabloterlffor Service Clnlde. However, a
reviSIon \0 It tarlft'Of Service OI.iIde shall. ~ot be considered m~ and adverSe to Custom<lt if (I) It affectl; om,;
Services or Service Components not In wb&tantlal use by
Customer al tho tim. of the revlsIolI: or (il) It clum80$ rates
erchers" tlIa\ 810 not fixed (stiobllized) In an Attaelul\ent or
Prlclng $ehedUle.
10.4 Unless applicable looallaw or fllBUladon mandates
~ • .A.T&T IIU\Y cIIscontlnuo I'I"vldlng a Service to
customers 1lI'~ ~v. (12) 1DO!rtl>$ wriWIiI notice, or a
Se .. l"" Componenl upon """ hundred and twenty (120)
days written notice, unless a different writ/eI) notice perIod
Is provlded In the sppUcablePilclng Scltedul6.
10.5 Termination Charges, If en),. shadl be as SpeCiJi<:d ill
an Attachmant, hi the event that ATttr tetmlnate~'Mdar
SflCtlon· lo,l or 10.2, or CuStomer ~ for
converuenee~
10.6 Termination by oltber party of a service duos. not
waive ~ other r~1iI or renledies I~ m.,;,. Juwe \ll!der this
A8"eeroen~ Termination or suspension of a Service shall
nol atrect lhe rights Md obllaatloJlS orth. psrtIes resarcHtl$
any otllor service.
11.0 FUlmIBRRiSI.'ONSlBIUl'IES
11.1 ATIk,T a~ to defend or selll. ell)' olalm II&I'Inst
eu.tomor end to pay aD DamagO$ that Be (;O\llt mayawilfd
agalnstcu.ti>mer.1n any ault that all"IIes a service InJiloses
any patent, trado_. copyright or tratle seori:t, exeIIpt
where lito ¢lalm or sult arI ... oUt of or results Iium:
Customer'& or User'a Content; modification. to Ibe Servll»
or OOIIIblnatlons orthe Service with non-AT&T services or
products, by Customer or ollters; AT&T'. adherence to
Customer's wriuen requirements; or. _ of the Service In
1II,olation o(this AareemenL. qustomer asroos to defend or
settle any gla!ulllBaIi1sl ATttr Mdto Pl\Y alI.Datneaes that
a court lIIay awsrd fl8lIInst AT ttr '" any suit !hat alI"$OS a· .
Service lnIii"lles any patent, ""demark, copyright or ""de
secret, due to any of the ""ceptlon. In Ibepreceding
sontence •.
11.2 WhOllevef AT&T Is responsible under SectIon'
il.1, AT&T may at Its option ellbe, procure the right for
Customer.to contlnuellSfng. or may replSce or modl11 the
a1lesed Inlilnatns Service so that tit. Service beOomO$ nOn-
I~, but If .those alternatives are not reasonably
achievable, AT&T May 1etmlnale tit. affected Service
without llllblUty other thsn 11& 6!Sled In SecIIim 11.1.
113 ATurs obligations and Indomnldes under Ihls
Asieamoul rllll excluslvely to. Customer and nre not.
Inlimded to ""tend to third patties tbat may US6 or. be
amctt<l by .C~stQmer·8 !ISo· of the Servlq.O$. Where
~mog authOtlze$ o'p8ID\ll$lIIltd \larIles to utUlze Ibe
Setvicos. It Is ~~·s responalbUJtyto JlmIt Its IfliblUty to
such psrtles, and, th",efore, except to the extent AT&T Is
oblfsa!ed to lnc!eronl{y CuSlGmorunderthls ArtIcle Ii. CustomOl' IIBf86S to defend or seide. any .1alm agalnst
ATttr by suohpsrtles and to pa:l' all i>an1ages lItat a court
may award against AT&T I. II!iy wft brought by suoh
psrtIO$. .
11.4 The lndenmiliad plUl)' undlll' Ihls Artlc!e 11: (I)
must notify the Other I'arIy In writing promptly upon
teaming of any .cIslJnor sult fur which IndenmlllQlllton may
be tIQ~ght, provided that flIllure to do so &halJ have ~ effect
~to the. eJ<iOnttheo!herparty Is l't'lIudl<»d thereby; (Ii)
shall bave the 'lsht to partielpllo In. such defense or
settlement with Its OWn oounsol and at Its sole expanso. bot
the Olher paity shall have contl1>i of Ibe detense or
seldemeol; and (III) shall reasonably oooperalCwllh the
defense.
12.0 l!QVll'MI1.NT
12,1 AT&T $hall retain all rJsht. till-or Inlerest 11
AT,tT CPI! end no o)l!lletShlprlshls In AT&T CPS sball
\nnM'ertoCUsto1iler. C\i$)omer shall PlOYide u~l. end
secure environment lice Iium envlrimmenlal bUIlrds and
elecldc powerlbr AT&T CPB II\Id shalJIccep tile ATttr CPB
fi'ee nom all II""" c1larses. !lid enC\lt\1~. Customer
shalJ bellr Ibe risk of Inas C!f CI' cla!na$e io AT&T CPS
(otdJmuy wear and tear ex~ no!J!8n)' .muse ex.,. to
Ibe ~ .. t _sad by AT&T or lIS suppliers. AT&T CPE
shall.'I'" be removed. relocated, modllied.lnterfeted with, or
auached to non-AT&T ~ulPl\1ent'by CustOmer witholll
prior wrIIten 8111hor121111onlium AT&T.
MA VBR.xt AND CSOAJ)()C
09J23I06.a
AT&T ANDaJS'roMERCONfIDENnAL
Page 6 of II
AT&T MA Referen" No.
ewral T!!ll!!S and Condlflops
12.2' Tid. 10 and risk of loss of PurdIased I!quIpment
wln pass 10 Custo,liIet 11$ of delivery, upon WfIlch ~a\O
AT&T wlll hsve no l\Irther obl1g8llons of any ,kIruI with
respect to thai PuJchsstd equipment except as set fbllh In
an applicable Attachment, !'tWing Sehedul~ or Sel:vtce
Guide; It Customer ~ not accepl Ibe Equ1pm~ Ibe
Equipment should,be ~ed to the manu!ll«urer. AT&T wm obtilln thmI,ihe maoulllcturerand foiWardto eustomera
Rerum Material AutI!orizatlon. AT&T. retains a purchsse
mo!lO.)' seeurlly IntereSt In eaclt Item of PIIlChssed
llqulpmentuntIJ Cu$Iomor pays fur It In full; p..s!omer
appalll\S AT&T 11$ ClUltomer's asent to algn and llIe a
financlng statement to porfectAT&Tsseourlty Interest.
123 All Pul"!lhase4 EquJpm~ provided onder this
Apemsnl Is pievlded on an "AS rS" basis, except lh8t
AT&T will piss duouslt to Cu,stomer any wan'andes
available from Its ~ Equipment supptlm. to the
"*"I,lbat AT&T Is ~It!ed to do so uodedtS contrIIQIs
with thcsO supplietS.
12.4 AU ownership interest in a party's facilities and
I15SOOl$d Equipment Used In connO!lllon wIth the 8mlcoil
shall at all limes remain with fbI!! party. Jf any Cualcmer
llquIpmentlSIIJIed 10 PiOyld~fb. ServIce, Customer pis
AT6!-T • llon·tiMsferio1>le ,,;,di1l>n_chisivo license 10 US"
such Customer Eqll!pllleal In lb. mMner necessary io
provide the Service.
13,. l)VIPORTIEXPORT COl'I"TROL
13.1 The parjles ~owtedSe that equlpment,'prcducts.
SOftw..... and leolU!lO#l lld"onnalion (lnQludfbll, but nol
nmtted iii. tecbnlcal assistance and inIInln3) provided ander
!hili Aarceaieitt may bf 6Objeot to lmpcnt or export loWs,
conventlO!I$ or r"8ulatlons, an,d lIllY ~se or transfer of lb.
eq1!lP1!ltl\~ prodoOts, SOftware, 8Ild teclmlca1 ln lbrmatlon "
m~ be,1n compliMce with all suCh Jao;vs. C()lIventiOllSand
l'\IgUlattone. tho paitleS will Dol u;e, d1~I •• transfer, Or
traliSmlt the equJpmen~ pmduC!S. SOf\Wara, or tcoImIcai
Infonnall!>n (eveolflncorporl\!ed intoolherproducts) .... pt
In compU"""" with suCh 'am. conventions and resolatlOn$.
Ifrequ~sted by eltber)!I\ftY. !be other party agrees to sJsn
wrltien SSlIlII'8lIcoiI and 0111 .. au.aments as llIay be l'\Iqulred
I<!C<1t11P\V ;yltl)sucl\ laws. Oonveniionsund reguladon$.
13.2 in the eveal 1I1I1~!U'Y Import or export license
_I b. obtained wlt\1tn six (6) m,onths aIIer making an
appllQIIUop. 11e1t1t~ WlyahaU have lIIi1her obligations with
res~t to Provldlns or purOhasJng and, If applicable,
CuSiomct shall return the equipment, products, Software, or
technlool In.fonnatto. lht4 Is the subjeot mailer of lb.
unsuccessM application. '
14.0 JNTELl.ECI'IIALPROPJ!RTVlIIGllTS
AlllnteUectual proj>orty In all Sel:vtces shall be th. sole and
exclustve properly of AT&T or its suppliers.
15. GENERALPROVISJONS
ISJ AfrI supplement IX> or modifICatIon or waiver of
any provision of thls Agreemant must be In writing and
signed by autltorlted rep_tatlves of both patt1es. A
waiver by eltherpady ofany !?reach oftbls Apcment shall
not operate as a waiver of any otbar breach of ihls
Asre,emant. ,
15.2 This Agreement may not b. assigned by either
parIy wlthoul the prior written conSent of lb. other. eKeept
thai ellber party 1lU\Y. without ihe oIher parly's ooo.enl,
assign In, whol~ or In relevant WI this Asreemenl or lIllY
AltscbmClit to a present Otiblure AffIliate or successor,
provided tbat ""y such I\SIIlgnnlent sball be IlOntlngenl
upon ibe assll!ftOr remattllris responalble for the
performance jlt its 115$lgnee and AT&T detmn!ning
Customer'. I\SIIlsnec(s) to be credItworIhy and In
compllimo. mth any elIslbillt¥ mlerle fur the Servl ....
AT8t;T may 'I."~ wOlf< to be performed andet this
Asreem.nt but .hnli ietaln lWPoD$lbIIl~ fur all suCh work.
In Countries in whloh AT&T does nOt haVe ail Al'lillato to
pl1Wide Service, AT&T IJl81 ass'S" its rlsltts and
obl1gations related to a $ervI.e provided In scob a ,coU»jry
to the ,l~ ~ce provider; provided bowever.1/lat AT&T
sbeU bii rOsp!in$lblc 10 Customer, tor such obl_". In
some such COUntries, CuSti>iner may'bi\ requlred to contract
dItentIy with ''''.10001 sem.:e provider. •
15.3 IfBn), pbriiOIl of Ihls ,Aareelllent Is fbllud 10 be
invalid Ot\lllCllforceable or It; tiolwltbslanding SectIon 15.6,
appllcablo law mandates a dlffcrenllnteJpnolBtion or result,
Ib,e rernelnIna prpvlsiollS sh,BlI remai.). e!feot and the
parties shall negotiato In geed lldtb to subslitut. fur suCh
invAlid, 'lIfcBa1. or iInWOtcceble provision iI mutually
uCceptoble pi'oylaloD consistent with the orlglnallntentlon
orthepartles.
ISA ~ legal O!lIIon iulalng In connecllon with Ihls
Agreement must be$in within two (2) .Y""'" afIer the ca_
of IlI'Iion iulses.
15$ A!I)I requlred ,notices undcrtbls Asrccmcnlehall
""II! wrhJns and8ballb. deemed vaUdl)'''ell.~ If~by
h8JId (lJi which COlIC &lIvery' wID 1>. deoD!ed to ,have J>een
effected 1mJnedl4te1y). Or by OVemlshl mall On Whtcb ..-
deUvery will be dOOmed to hsve' beea effected ane (1)
buSln6!ls ciey flom the'd!IIC oflll~InS). or by first class pre-
paid 1'000(In WfIlch case delivery wlll be deem~ to have
beeneft"ected tlvo (5) days ftooni the date of post!.S). cir b.Y
f~mlle or elocIronlo tninamlsslon (In whtcb oase cleltvel)'
wUl lie ~d to bavo been elfecledon lho day tbe
~1s81on waa sent). A!I)I suCh IIQtlce shsU ha _to
tho omce oflbe reclpl6nt sel fQt1JI en the l1OV<!t pageoflbla
AsRomant or .uCh Qtber OmQo oireclplent as deslsoaied In
Wilting Iforilti .... 10 time.
MA WRx{ A'Nt> CSOA.DOC
09Il3I06 ...
AT&T MA Reference No.
GeDeral Terms and ConditioDs
lS.6 UIIIess local law would require otherwise, the
CODSlnlc!len, loterpretatlon and peribrmance of this
~ shall be governed by tho substanll.ve law oftbe
Staleo! New Yodc, llXOludlug tIS cholQO of law rules, and
eppUcsble laws and resuhilloll$ of tho United Slates of
Amerlos. Th. United NsIlons Conve!llion on eonfl4cts for
ln~aiIonaI Sale of Goods .snall noc apply. The parties
consent to the exclusive JlirIsdlotlon orthe courts located In
New Yodt<ll¥. lISA.
1S.7 thIs Asreement'Qoes n'lt plO'IIlde any third pari)'
(including Us ... ) wItIt any remedy, c1abn, Ilablllljl.
relll\burscinen~ cause ofectlon: orotherrlshl orprlvll.
15.8 The reapec!l\le oblJaatlons of custOmer and
AT8tf, whIch. by their natwewould continue beyond the
termlnfttron Or exp!rat!oD of any A\1lIQhnteDl, PrIcing
Scllndule or this I>~~ IDCludlng, wllhoui limitation,
the obH,8lIliol!$ regsrdlna Use oflnforrnsllon, Public{\y end
Marks, FlIrther ResPonsibilities and LImItation. of Lleblltljl.
sh.n SlIl'IIlve terml .. tion or expiration.
1S.9 The anlhelltiolaDj!Uese ofthlsl>srccment
Is BngUsb. Tn the event of a conmel betwCe!l this
J.grUmeatand any translation,lb. EnSIIsh version will take
preend<inoe.
1$.10 niISAGRIlEMBNT CONSTl'tUTBS 1'I-IS BNTiRB
AmBEMENl' BBTWBEN' THEPAlmES WCfH RIlS1'ECT
TO TIm SERV.ICIiS. THIS AOR!!EMENT SUPIlRSIlDES
. ALL PRIOR AORIlIll\IIENTS, PROPOSALs.
RBPRIiSBNTATlONS, $TATEMIlNTS OR
UNDI!RSTANDIN<lS, wm:mma Wl\ITl'EN OR. ORAL
CONCERNING THE SERViCES, OR nm 1U0Hl'S J\ND
OBLlQA.TlONS RELATlNO TO THE SSRVlCIlS. nIlS
AORBSMllNT SHALL NOT BE MODlFlBD, OR
stJPPI.llMilNTE BY AWV ~ OR. ORAL
SfATIlMBNTB, PROPOSALS, IUll'IUlSeNl'ATlONS.
AOVERTlSliMliNTS,SSRVlCB DliSClUI'l'IONS OR.
CUSTOMIlR'S PURcHAsE ORDER. FORMS NOT
EX1'Rl!SSLY m FOll1ll IN THI$ AClRIlIlMBNl' •. A
PIUClNGSCHIlOULI!ORANATl'ACHMIlNT.
MA VERXIAND CSOA.llOC
09J23JQ6.a
AT&TANDCUS'J'OMIlRCONlIIDEN'l'rAL
hge80tll
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Telephone: 30S 663-6320
Fax:
AT&TMA Reference No. (#e'19
AT&T Comprehensive Service Order Attachment
i;mall: CJteyes@~o~amL.et
Tb. Comprehensive Service Otder Atladunent attllched hereto Is • pari. of the Agreement betweeJI AT&T and Customer
referenced above.
AT&T ANDCIJSlOMERCONFlDENT!AL
Page!l 01'11
Compreheusive Service Order AttaeIunent. For AT&T AdaUlnislmtlve Use Only
Master eeme)lt No.
AT&T CO!lipreheusive Service Order Atta~hmeDt
1. THE Sl!ll.VICE; Dl!J'INlllONS
t.t Services
A. AT&T will provldolhe Services 10 Cwotomor \ltlderthls
A1Iachmen1 !bat are Identified In tim applicable Pricing
Schedules.
B. The prlQlng. 8elVlce cIesoriplions end ~ilIer provisions
rolatlns. '" lb." Services will be as set forIh In:. (I) thls
Attachment ~c/ud(ng, tile Pricing SoI1ed.u1es and any
Addenda 10 thl. Attachmeni); (II) tho Aa'liomant's General
Tenns and Colldltlons; Md (til) Ibe apprOpria1e seodon of
theServliiO Guide or!he API'IicsbIoTarifti.
C. ThIs AUGobnlenl sbail ~a1n In. ell'eot until DO Service
Componeni provided under this AUachmen\ remains In
service.
1.2 neliJlltlJ!ns
Capitalized Wm!i used but bot defined In this Attachment
arc clefi,rted e!SeWher.i In the AQNemenl. .
"Applicable TII1'lffs" coDslsl orthe st$ndsrd AT&!' SOfI'lce
desCrlpllous, prIcing l!IIil'olh8r provisIons fl)ed by AT{I(I: or
anyo.! Its. A1ll1-wfdI Ibe. epproprlate regulatory
conunistlon having jlirisclictlon I'O$pecting Ii seM~ lIS
revIs~.&om 11m. to tim .. In ih. ovent en AppJlcabJe'l'aiifi'
Is wlthcl!awn by ./i.T&jor tai1ffing~ lIoioogerpermlU«\or
required by the appl'optla1O regulatory eninmllSion.
references 10 the AppllcabJe Taiill'shall b. detmed to refer
to 1110 enrrespondlng eppllceble provisions of the Servlce
GUlde.
« IlIfeQtIvc Date" of a PrIcIng SchadIIle Is lbe dale on which
the lest ~ signs this Attachrnent or, for a .ubs~eutll'
adlled ~~lna Schednle, Ib.o. dale on which !he last PIl1'\Y
signs tiI~Ptlolng SoI1~cIIll/:. If ~ r\l1~ ora rngulslory
aulhOri~ bsvInS jurlsdictlon respsCt(ng 8 8.ervlc.wOUld
requim a Jai!>r dale. the· Effective Dale of \be tppllcable
PrIcing Schedule shall be In a=lIIancewlth such rules.
''MARC (!!IlnJmwn J\nnIIaI Revenue Comrnl1ment)" •
an.I!JlllUlll revCIIUe comruItment set forth ill en .appllcable
P~oJng Scheduls thaI CUstomer II8feU to sailsl)' during a
PdoingScheduleTerm.
"MAR().l!Ilglh1c ~ meaDS, unless 'tit. ~llcabJe
PriQlng Scl!eduIs. Indicalpa othetwlse, the rccuirlng and
ussg<> clJar&es, after OPl'llcable disoounts end credits,
Incutred by ~~er ~r \be Servlcesldandfled Inth"
app~~lu PrIcIng 'Schedule as. MARCoconIrIbutlng.
N<l\Vlilhstandlng awlhlng .~ forIh·1n ~ J'tlcJns $ohedule,
Ihe1bllowlna Cl!at8OS llbaliliot be deem!l'l MARC Bliaiblli
Charses: Ca) charges for or In connection with Pure~ased
Bq~ (b)cl!arges for olllSOlU'clng services; (e) -."
and(<I) oharaea Iiriposidln COlI!iectIo1t With gOvermileit18l1y
Imposed costs or feCi (such .. USf, PIce. ps,yphone
service provIder compensation, E9lt sad deaf rel~
chaIges).
~ Prie(ng Scbedule" me1lll$ a pricing schedUle to tltls
AUGobmonl.
" PricinS Schedulc Toim" Is \be pCrIod orUme staIe<Iln the
8\lpllcablo PrIcing Schedule,
,oS.NIce" means collectlvel~ all oftha ServI"" Compoaents
CUslQn1er Qrdsrs 1llJdei' 8 Pricfng $c/!,eduIe.
"Service Gl!icle" mean. the '~dard AT&T .entl ••
deserlpilons. pricing and other Ptovlslons, as rsvised by
AT&Tfiom tirnO to time, matins to Services offered lI!lder
this Attachment (If there Is no AppUcable Tarlft). Tbe
~ ()ulde Is Joealed at
·hIip:l/www,i!ervleeJUid!t.lIlt.OOmlABSIext or
bttp:!/www,t\U.cOmh!bsfserYt.tie.r sI)Ch other AT&T
deS!/lIIated Iocalloil. .
,"TennlnationCbargos" rneons the Charges ldeutlfled in
S~0!I!I2.3 8114.2.4 below, PllYable by Coslomer In ~ertaIn
tennlnail'oil clrcum_.
a TBRMINATlON
~.1 If a Servlee or a Servlee O:)ln~ Is ~inated,
CUstornermuS\ pay oill oItarsOs jncutred as Of \be "ffeQtlve
dste of'temlfnaUon.
2.2. If C~S\Oni,* lennlosles a Service or a ~etvlce
. Component formaterltll ~ch, CUstornershall not boliab1e
fur tIIi)I Termination Charges. . .
2.3 If CUstomer tennlnateu ~ervlce Componentolbt;f \ben
as set out lnidsr section 2.2 Shove or AT&T terminates a
Service or .. Service Component for material breed>, '
Cwotomer musl PI\Y:. (I) any credlw, waived charges or
unpald lII1'o~d charges If \be Service Component Is
tCmdnate~ priOr f9 ~ end of an. awlieShlo m1n1mnrn
rOlel!lIon period '(specified I. the Pricing Schedule, !be
Serv/o.(lidtloor the ApplIcabJe Taii1l;); (Il)the pppllcable
8IIlouot of rei:Illrina dleraen for the tenninaled Service
Component multiplied by thell!lDlberofmonlhs relllalnlngIn
an applllll\ble m/nIm.W'iI PlYJIIent period (speCified II the
Ppclna Schedul ... !he ServIce (ll!id. or !he ApplICable
'fru!1I;); .an~ (iii)""T access taollittes cancellat/(m cbat&es
.sad otber 1hird'Pll1'l.Y charses lnourrCa by AT8tf due to the
termlnctlOD. The charges .le\ fortltln (I) and (Ii) a1love wnt
n61 "PPly If a \et!IliIla1ed Servlee Cc>lllpOI)<l!it Is replaced wlih
IUl.Upamded like Servlee Componenlllt the same Slte{s).
provided the appUcabJe mlnlRlU1ll periAid and assoclaled
charae for Ibc replacement Service CompoaentlUe .ach
equal to or greater thanlh. llppHcalile period and charge for
Ibotermlnated ServIce Corn)lOftenl.
2.4 in thuvent ohtermlllllilon of aPriqing Scltedule elilior
by Cuslorncto!herthon ias setoot In Scctlon 2.2 above or by
MA VBRXlANDCSOA.DOC
~
ATIff AND CI1SI'OMER CONFJDENTfAL
PagelOofU
,'~~~~~~~~~--------~=-~~~~~~~----~ Comprehellllive Service Order Atlaehment. For ATitf Admlnistratlve Use Only
Master A &embJlt No.
AT&T Comprehensive Service Order Attaehmeat
ATtn fur material breach, CustDmer musl pay: (I) a
Tennlnallon Cluu80 equal to 50% oldie ll1\8IIllsf!ed MARC
Cor Ibe year of the Prictna Sohedule Term In which !he
Pricing Schedule Is terminated pJU$ 50% of thO MARC fur
iach yCir remaInIIlg In tho PricIn8 Schedule Term; and'
(Jl)lhe amoW\1$ .801 forth hi Section 2.3, above.
3.MINIMUM~
It; on any AI'l!llV~ ofa I'rIofnll ~Ie Term start date,
Ibe ClISlomor has tlriled to sa!Isfy the MAR.C fur the
preoedlng 12 month periocf,the CUStomet wm be billed a
shorttlri! charge In an amount equal to the I!Iflerence
between the MAR.C and the total of tho IIjIpIlcoble jllARC·
Blfs!ble Chateos Incurred dwlng the 11 ~. period. In
SUQh. ca.e, CUslomer sbell Dot be enliUed 10 receive
promotl(llll!. compllanqe or other .redits Until Customer pa)os thesitorlfall cbatg.. . . .
4. PRICING ..
4,1 Prlclllg Scheel.l.
Uuless olhC!'WIse slated In a Piloblg Schedule, lite rates and
charges etaleel In Ihe Prlclng S.heelule are ~!lzed until the
end IIfill. PrlcIngSch.edule TerJIl aud apply In lieu of lb.
corresPQRciln& retts eecI chareos setforlh In Ibe SerVIce
Oulde or lb. AppUcabIe '1'arIftS. 'l'dcIl!S for ~ ScrVlce
CompODenl$th~ arc not Ilsted In aPricll!S Schedule win be
as descrilJ<il in 1110 ServJno Outde orlbe Applicable Ttlriflll
or '!' ~ on OIl.lndIvidual. ca._ basis. Unle.. oihelwiso
etaleel IJl a PricIng Schedule, • the end of tho Prlclng
Schedule Term AT&T IIllIY lIiod~ the ratet, charges, temI$
and CPndilil>nupplillllbl~ to lIIeSOI'VIce covered by' such
PrIcing Schedule nn thir\Y (30) days' prior notloo.
4.2 J)l.a,Ullts . •
The dlsoounIs s~tforlh Or referenoed In a PrI¢na Scl!edule
ere the only discOunts applicable to tho Servi ... and will be
applied to the appilcable ratOslllld oIwge, In tlte manner
end to tho extentspeel1led In tlte appllesble sectlons oftbe
Service Ouldo ortheApplJceble Tariffs,
4.3 Proai.ti.nsJCredJllIIWaivers
CUsto~erl$ e%ible only for promollons, credits or waivers
Ide~!1 In thO applIeahl~Prlcin& Schedulo. Unless
otI;erwiso etaIed In Ihe aWUcable J'ric!nS schedule, 8Il)'
additional. promotlons.erecilts or waiverS set out In the
Servlce~u1do.ranAPPlicablOTerjJfwllinotapply.
M CIIarges
R.eFdles~ of 8Il)' ata!>Ulzatlon of_ or cbar&os thel mey
nppeat In Ihls AUaolim.OIlt Of In a Prloblg Schedul-. AT&T
reserves. lIIe right to 111_ chMg~ as • result oil (I)
e,(pl!1!Ses lnc:urred by AT&T reasonably relatmg to
regulatory ~ents stammIng fiom OIl ~. rule or
regula1ion of the Federal Commnnlcailon$ Commlwon or
other regulalory IIUIbotlty or court havlng. competent
jurisdiction (including but nol limited to payphone, PICe
end USIi' telatecl expenses and E91t and deafrolay oIwg_s);
or (6) In the case oflo4al axchango Scrvlce$ eecI voIce over
lntcmet protoocl applications and SOI'VI .... the price Of
avallabnliy of netwOrk clements irleellii tho provision ofllle
8erIkes. amounts olber cani ..... ere i'cqulred to pay to
AT&T or the amount AT&T Is requited to pay 10 oilier
canielSln ocnueedon with the provlslOll ofllle Servlcei 10
CWlome:rundof OIl appllesble Piiclng Schodolo.
S. COMMlSSION JURlSMCllON
If a Pric!ng Schedule Is aubjcot to the jumdiollon of a
!I!gIIlatory commission, each sU.ch .Pdclna Schedule will be
subject to changes or moOlllCttlons os 1110 -UlnS
OG,\'DII:Ilss!on tUa¥ cI!!eo! lWm time to time In the exercise otlts
jurledJcIlon. TheroIb~ fur tItls JIU1'POS8, each such Prlc11!S
Schedule wlU .be deemed to lie a separate l\8l'Oemon' with
respect to the Servic .. offered In a partIoU!ar jurlsdiotlon.
6 EUGIBILI'l'YmHERJlEqIJIREMBNI.'
If a PrIcing Sohedule provlc!blg regulated
telecom1l1unlcadons services thel are sul\Itlct to the
jurlSa\otIQD of a U~-IIasod re8lllatoryautbori.y Is
a..uJ!'bIo io.other potonrialpwchllSOtS !If the 8CJVlce, it win
be available to auch JllII'C!wiers who execute en ldentlcal
PrloJng Schedulo only once, oIther \ly III. purcheser or 8Il)'
Affiliate of the pwchaslng OIltliy. .
MA VERXIANOCSOAJ)()(:
09i231ll6-a