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In# Via: From: CITY OF SOUTH MIAMI OFFICE OF THE CITY MANAGER INTER - OFFICE MEMORANDUM The Honorable Mayor & Members of the City Commission Hector Mirabile, PhD, City Manager/1 Orlando Martinez de Castro, Police C hief Agenda Item No.: Date: July B, 2011 1;z tC r a A Resolution authorizing the City Manager to execute an agreement with Laz Parking Inc. for the provision of Municipal Parking Management Services, this agreement shall have an Subject: initial three (3) year period with two (2) one (1) year option to renew periods for a possible total term of five years (5). The City is in need of a professional parking management and operating services to manage and operate the public parking within the City of South Miami, and in order to meet the goals of enhancing customer service, revenue collection and improving overall /efficiencies to meet the needs of the City. The City desires to retain Laz Parking Inc. to perform the required services based on the representations that it is qualified and capable of performing said services in a professional and timely manner and in accordance with the City's goals and requirements; and, Laz Parking Inc. has provided and continues to provide management services pursuant to the original municipal parking management contract dated September 16th, 2003; and, Laz Parking has agreed to perform the required services in accordance with the terms and conditions set forth on the agreement. In January 2009 the City initiated a process of requesting qualifications for the purpose of Background: managing the operations and maintenance of the City's parking system. The Request for Qualifications was advertised in the Miami Daily Business Review on January 28th and February 2nd, 2009. Four sealed qualifications packages were submitted; only 3 companies complied with the bond requirement The qualification submittal period, March 3, 2009. On March 30, 2009 the three companies presented a factual dissertation of their organization and qualifications during a video - recorded Presentation and Interview Process. The Selection Committee members ranked the companies as follows: I. Standard Parking 2. Central Parking Systems 3. Laz Parking Based on the Best and Final Offer submission for RFQ#FN090303 Laz Parking was selected. Account Plumber Expenditure Amount Backup Documentation: ($16,917.40 x 12 Months) $203,008.80 • Resolution • Agreement • Exhibit A, B and C 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 A Resolution authorizing the City Manager to execute an agreement for an initial three (3) year period with two (2) one (1) year options to renew with Laz Parking, Inc. for municipal parking management services. WHEREAS, the City needs to have a professional parking management and operating services to manage and operate the public parking within the City, and in order to enhance customer service, improve revenue collection and improve overalllefficiencies; and, WHEREAS, the City desires to retain Laz Parking, Inc. to perform the required services based on its qualifications, and capability to perform said services in a professional and timely manner and in accordance with the City's goals and requirements; and, WHEREAS, Laz Parking, Inc. has provided and continues to provide management services pursuant to the original municipal parking management contract dated September 16th, 2003; and WHEREAS, the City has obtained competitive Requests for Qualifications (RFQ) from Standard Parking, Central Parking Systems, and Laz Parking; and WHEREAS Laz Parking, Inc. was the lowest and most responsive and responsible bidder for the services in question; and WHEREAS, Laz Parking has agreed to perform the required services in accordance with the terms and conditions set forth in the currently proposed agreement. NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA; Section 1 The City Manager is hereby authorized to execute the proposed agreement with Laz Parking, Inc. for municipal parking management services. Section 2 This resolution shall take effect immediately upon adoption. PASSED AND ADOPTED this day of ATTEST: City Clerk Read and approved as to form and sufficiency: City Attorney APPROVED: Mayor COMMISSION VOTE: Mayor Stoddard Vice -Mayor Newman Commissioner Palmer Commissioner Beasley Commissioner Harris 2011 MIAMI DAILY BUSINESS REVIEW Published Daily except Saturday, Sunday and Legal Holidays Miami, Miami-Dade County, Florida STATE OF FLORIDA COUNTY OF MIAMI -DADE: Before the undersigned authority personally appeared MARIA MESA, who on oath says that he or she is the LEGAL CLERK, Legal Notices of the Miami Daily Business Review f /k/a Miami Review, a daily (except Saturday, Sunday and Legal Holidays) newspaper, published at Miami in Miami -Dade County, Florida; that the attached copy of advertisement, being a Legal Advertisement of Notice in the matter of CITY OF SOUTH MIAMI - NOTICE OF PUBLIC HEARING JULY 26, 2011 in the XXXX Court, was published in said newspaper In the issues of 07/15/2011 Afflant further says that the said Miami Daily Business Review is a newspaper published at Miami in said Miami -Dade County, Florida and that the said newspaper has heretofore been continuously published in said Miami -Dade County, Florida, each day (except Saturday, Sunday and Legal Holidays) and has been entered as second class mail matter at the post office in Miami in said Miami -Dade County, Florida, for a period of one year next preceding the first publication of the attached copy of advertisement; and affiant further says that he or she has neither paid nor promised any person, firm or corporation any discount, rebate, commission or refund for the purpose of securing i i am for publication in the said subscribed before me this 15 day of JULY , A.D. 2011 (SEAL) MARIA MESA personally known to me otpP== : .E City Clerk ant to Florida tenures 286 0105 the Cdy,hereby edvise's reu the public; it if a person.;dectties to- appeal any, decision made by this Board; ency.oi Comnnsslon,wlth _ reepect . to any�,matter., congidered at iis aeting or heating he or 1Stte,Wili need a recftrd of th yrpge @dings, and it for such purpose; affected person may need to erisurethata verbatim° ;old of the proceedingsis made which record includes' the testimony d evidenbe upon whichltf ea' ppeal is to be based. 15 114.2 4 3/1 7 2752 7M Ad Number 864890801 Size: 2X5 Advertiser: CITY OF SOUTH MIAMI Advertiser ID: 76969001 Publication: Miami Herald Section: NBRS SouthEast Zone: Dade Date: 20110717 Page: SE12 Color: N Insertion #: i;IZY.YItRit31 DISCLAIMER: The Miami Herald and EI Nuevo Herald Electronic Tearsheet system is designed to provide advertisers and their agencies with a Pap file containing an Image of an ad as It appeared on a speGfic date and page of the newspaper. The color on the screen may not be an accurate representation of the press output. This Electronic Tearsheet system provides conclusive evidence that the ad appeared in The Miami Herald and EI Nuevo Herald on the data and page Indicated. MHPCs Rights Regarding Mechanical specifications: The Newspaper reserves the right to alter any advertising material due to press /produaion requirements. This reservation of right includes the_Newspaper's right to reduce the size of any advertisement as long as the advertisement maintains the same proportion of the entire will be bllledisin9 based on the space eserved /ordered. Page 1 of I http : / /digital.olivesoftware. corn/ Projects IETSIMiamiHeraldIPmPreview. asp? AppName= ETS& ProjID= MiamiHerald &UserType =W... 7/18/2011 AGREEMENT WITH INDEPENDENT CONTRACTOR FOR PARKING MANAGEMENT SERVICES THIS AGREEMENT, entered into this _ day of , 2011, by the CITY OF SOUTH MIAMI (hereinafter referred to as the "CITY "); and LAZ FLORIDA PARKING, LLC, a limited liability company organized and existing under the laws of the State of Connecticut with an office and principal place of business located at 15 Lewis Street, Hartford, Connecticut, acting herein by Christopher B. Walsh, its Regional Vice President, duly authorized, (hereinafter called the "CONTRACTOR "), WITNESSETH: WHEREAS, the CITY is in need of professional parking management and operating services to manage and operate the public parking within the City of South Miami, and in order to meet the goals of enhancing customer service, revenue collection and improving overall operations /efficiencies to meet the needs of the CITY; WHEREAS, the CITY desires to retain the CONTRACTOR to perform the required services based on the CONTRACTOR's representations that it is qualified and capable of performing said services in a professional and timely manner and in accordance with the CITY's goals and requirements; WHEREAS, the CONTRACTOR has agreed to perform the required services in accordance with the terms and conditions set forth herein; NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties agree as follows: 1) ENGAGEMENT OF CONTRACTOR a) Relationship of the Parties Based on the representations of the CONTRACTOR set out in its response to the City's RFQ and subsequent Best and Final Offer (BAFO) process the CITY hereby retains the CONTRACTOR to perform the services set forth herein. The parties intend and agree that this Agreement shall at all times be treated as a service contract for the management and operation of the City of South Miami Parking System (.which include on- street parking, parking lots, garages or other parking facilities or locations under the control of the CITY and herein after referred to as "Parking System" or "the Parking System ") in accordance with all applicable laws and regulations, including, without limitation, Section 7701(e) of the Internal Revenue Code of 1986, as amended (the "Code ") but only for tax purposes. Nothing in Section 7701(e) shall effect the rights and obligations between the parties to this contract. With respect thereto, the CONTRACTOR shall have only those rights granted pursuant to the terms and provisions of this Agreement. Page- 1-of 17 It is the intent of the parties to create a fiduciary relationship between the CITY and the CONTRACTOR pursuant to which the CONTRACTOR acknowledges that the relationship between the parties is characterized by an unique degree of trust and confidence based upon the CONTRACTOR's superior knowledge, skill and expertise and that the CONTRACTOR is under a duty to represent the interests of the CITY. Specifically, the CONTRACTOR is under a specific duty to act for the benefit of the CITY and covenants to perform its responsibilities in a prompt and professional manner in order to further the interests of the CITY with regard to the municipal Parking System throughout the City of South Miami. However, in no event shall the CITY and the CONTRACTOR be considered to be partners for any purpose or to any extent. b) Primary Contacts The person in charge of administering this Agreement on behalf of the CITY is the City of South Miami's Manager or such other person as may be designated in writing by the CITY MANAGER. The primary contact person for the CONTRACTOR shall be the LAZ Parking, Florida General Manager Luis Macedo. c) Contractor Commitment CONTRACTOR will purchase One (1) GEM Vehicle for use by the CONTRACTOR'S staff assigned to the account. During the term, the CONTRACTOR shall carry insurance on the Vehicle that complies with City of South Miami requirements. CONTRACTOR will maintain the Vehicle in a safe, neat and orderly condition and in good maintenance and repair. At the end of the contractual term, the ownership of the Vehicle will be transferred to the City of South Miami. If for any reason, the contract is terminated, voided or cancelled for any reason prior to end of the term of the contract, the City agrees to purchase the unamortized portion of the Vehicle from :K�L�I:iaC�iCU:� 2) SERVICES TO BE PERFORMED a) Off - Street Parking Any on- street parking, parking lots, garages or other parking facilities or locations that may be obtained for city use, leased, built, developed or acquired in the future by the CITY may be included as within the scope of this Agreement to be serviced by the CONTRACTOR according to the terms hereof at the option of the CITY. Such inclusion shall be effective upon written notice from the CITY to the CONTRACTOR and shall be considered an expansion of the scope of the CONTRACTOR's services hereunder. The CONTRACTOR shall be entitled to payment of any additional expenses for services rendered in connection with any such additional lots or Parking System. Page -2 -of 17 b) On- Street Parking The CITY has regulated on- street parking spaces located throughout the City of South Miami. These on- street parking spaces may be changed from time to time, but at all times any such spaces will be included as parking within the Parking System defined hereunder and will be subject to the terms of this Agreement. Any change in the location of such on- street parking spaces will be made by the CITY following a consultation with the CONTRACTOR. c) Staffing, Operational & Holiday Hours Throughout the term of this Agreement, the CONTRACTOR shall assign sufficient personnel to properly perform the services required hereunder. The CITY shall not have any responsibility whatsoever for any personnel who shall be employees of the CONTRACTOR and for whom CONTRACTOR shall be responsible. If at any time the CITY is not reasonably satisfied with the performance of any of CONTRACTOR's personnel, such personnel shall be promptly replaced by the CONTRACTOR to the reasonable satisfaction of the CITY. CONTRACTOR shall provide, at a minimum, the same staffing levels described on Exhibit B. Any additional hours required by the CITY during the term of the agreement will be billed by CONTRACTOR at agreed Best and Final Offer (BAFO) pricing of $15.99 per man hour. CITY and CONTRACTOR agree that CONTRACTOR shall provide enforcement services; Sunday— Thursday; Friday & Saturday; Christmas Eve & New Years' Eve; Thanksgiving Day, Christmas Day & New Years' Day; *All other Holidays, regular staffing hours will apply d) Services 9:OOam- 12:OOam (midnight) 9:OOam- 2:OOam 9:OOam- 6:OOpm No Operational or Enforcement Hours At a minimum, the services to be performed by the CONTRACTOR under this Agreement include but are not limited to the services set forth in the following documents: 1) The CITY's Request for Qualifications (RFQ); Parking Operating and Management Services dated August 25, 2009, and all addenda issued in connection therewith, which is attached hereto and incorporated herein as Exhibit A; ii) The CONTRACTOR's Response to the RFQ, which is attached hereto and incorporated herein as Exhibit B; and iii) The CONTRACTOR's Best and Final Offer (BAFO), which is attached hereto and incorporated herein as Exhibit C. Page - 3 - of 17 By entering into this agreement, the CITY and the CONTRACTOR enter into a relationship founded on trust and confidence whereby the CONTRACTOR has a duty to act first and foremost for the CITY's benefit in matters connected with the operation and management of the Parking System. In furtherance of its duties and obligations pursuant to this Agreement, the CONTRACTOR shall operate, manage, maintain and promote the Parking System and the CONTRACTOR shall provide the CITY with its advice and counsel when it comes to future development projects and /or additions to, or expansion of, the Parking System within the City of South Miami - all while using its best skill and judgment for the CITY's benefit. The CONTRACTOR's operation of the Parking System shall include conducting all necessary and proper services required for the Parking System' operations which must meet or exceed industry standards. The CONTRACTOR shall handle the collection of parking fees when properly due either through cash, coin and /or credit card payments or by parking violations. The CONTRACTOR's management of the Parking System shall include financial and planning functions. The CONTRACTOR shall pay for a yearly independent audit of its books and records concerning its administration of the Parking System and present the CITY with the CONTRACTOR's yearly audited financial statements each year during the term of this contract on a date to be desided by the City Manager. The CITY shall have the right to inspect the books and records of the CONTRACTOR and conduct its own independent audit at the CITY's option and expense, from time to time. The CONTRACTOR shall cooperate with regard to the inspection and audit performed by or on behalf of the CITY. The CONTRACTOR shall also develop 1 year and 5 year strategic plans that include operating and capital budgets; recommend and implement improvements to the operational procedures currently in place; provide the CITY with management reports as often as requested but in no case less often than once a month; perform annual rate studies to determine proper pricing for the Parking System; use technology — including green technologies whenever possible- to enhance and improve customer services and operational efficiencies; and report on the status of any Parking System related project as directed by the CITY. The CONTRACTOR's maintenance of the Parking System shall include conducting routine inspections, routine maintenance and preventative maintenance services. The CONTRACTOR shall take a proactive approach to maintenance so that the Parking System shall always function in the most efficient and proper manner. At least once a year, the CONTRACTOR shall conduct a condition appraisal of the Parking System for any sign of physical damage and /or deterioration and issue a written report that is satisfactory to the CITY. The CONTRACTOR's promotion of the Parking System shall include working with the business and cultural community; conducting customer surveys twice a year; branding the CITY Parking System; and developing and implementing a positive marketing campaign. The CONTRACTOR shall perform these services in a professional and timely manner, in order to meet the CITY's needs. Notwithstanding the foregoing, the CITY may, at any time, perform or Page -4 -of 17 have performed on its behalf, any of the services required hereunder. Such action by the CITY shall not give rise to a claim by the CONTRACTOR against the CITY. The CONTRACTOR shall submit to the CITY its proposed Operations Program (Program), which shall include, among other matters, the operating budget, the capital budget, detailed information regarding a system of cost controls, hours of operation, personnel schedules, and maintenance schedules for the Parking System. The CONTRACTOR shall maintain accurate and complete records that shall show the details of all parking fees collected, parking violations issued, parking enforcement staff hours and claims arising out of its performance of this Agreement including the basis therefore and the amount thereof. The CONTRACTOR shall provide copies of all such records to the CITY at the end of each fiscal year and shall allow the CITY and its representatives to examine, review and audit any and all such records, books, and other documents upon request at any time during the period commencing upon the execution of this Agreement and ending two (2) years following the expiration or termination of this Agreement. Notwithstanding this or any other provision of this Agreement to the contrary, the CONTRACTOR shall not be required to disclose to the CITY any confidential cost information including, but not limited to, general and administrative expenses of the CONTRACTOR not related to the performance of this Agreement. e) The CONTRACTOR understands that certain elements of the Parking System are subject to existing legal obligations including those created by means of leases, License Agreements and Condominium Documents, as an example. The CONTRACTOR shall apprise itself of such obligations and shall comply with all applicable terms and requirements related to its services. f) The CONTRACTOR's performance shall at all times be subject to review and approval of the CITY, acting by and through its City Manager, or his designated staff representatives. g) IT IS UNDERSTOOD AND AGREED that CONTRACTOR is retained solely for the purposes of the Project described herein and only to the extent set forth in this Agreement. The CONTRACTOR'S relationship to the CITY shall be that of an independent contractor. Neither the CONTRACTOR nor any of its employees shall be considered under the provisions of this Agreement or for any purposes, as having an "employee" status or as being entitled to participate in any benefits accrued by or given to CITY employees. h) Senior management staff of the CONTRACTOR shall be available to meet with the CITY and other officials of the City of South Miami as may be required with regard to the services performed hereunder. i) The CITY may, from time to time, request changes in the scope of the services that the CONTRACTOR shall perform hereunder. Such changes, including any increase or decrease in the amount of the CONTRACTOR's compensation, which are mutually agreed upon by and between Page - 5 - of 17 the CITY and the CONTRACTOR, shall be valid only when incorporated into a written amendment signed by the parties to this Agreement. I.) SERVICE LEVEL AGREEMENT (SLA) i) Monday thru Friday - A pay by space meter will not have less than a 6 hour repair time. A single space meters will be repaired within 24 hours. ii) Weekends & Holidays - A pay and display meter will not have less than a24 hour repair time. A single space meters will be repaired within 48 hours. 3) COMPENSATION a) Management Fee The CONTRACTOR shall be paid a Management Fee for its services it shall be reimbursed for its non - capital expenses as allowed under and as limited by Section 3.b. hereof ( "Reimbursement of Expenses ") and it shall be compensated for the costs it expends for equipment, system hardware and system software purchased on behalf of the CITY, according to the operating and capital budgets as approved by the CITY provided the CITY approved the purchases in writing. The total amount of the Management Fee to be paid to the CONTRACTOR for each twelve- month period of this Agreement shall be the sum of $203,008.80 which includes compensation for, but not limited to the CONTRACTOR for full -time, senior project management oversight and corporate, general and administrative services and expenses. This fee shall also include all other cost incurred by the CONTRACTOR, other than those cost for which this contract specifically provides for reimbursement. Such fee shall be paid in twelve (12) equal installments of $16,917.40 based on an agreed -upon schedule. b) Reimbursement of Expenses In addition to the fees provided for above, the CONTRACTOR shall be reimbursed for any additional expense incurred by the CONTRACTOR for additional goods and /or services which are not included in the scope of the work provided for in this contract, nor which could have been reasonably anticipated as being needed to fulfill the obligations of the CONTRACTOR under the terms of this contract. The CONTRACTOR shall only be reimbursed if the additional goods and /or services are requested in writing by the CITY, and provided there are sufficient funds in accordance with the operating and capital budgets approved by the CITY in its budget. If reimbursement is allowed by this section of the contract, the reimbursement shall be limited to the actual cost of goods and /or services incurred by the CONTRACTOR including all applicable taxes - unless otherwise exempt - with no additional mark -up or fee. If the CONTRACTOR is eligible for any discounts or rebates, such discount and rebate shall act as a credit to the amount owed to the CONTRACTOR. It shall be the responsibility to apply for all available discounts and rebates. The CONTRACTOR shall use all reasonable means to obtain the best price on all reimbursable items including the solicitation of at least three (3) bids for the goods and /or Page -6 -of 17 services in question. Reimbursement for such expenses is subject to prior approval and appropriation for any such expense by the CITY. The CITY will fund a disbursement account for these purposes, when necessary and appropriate, in an amount not to exceed the approved budget for the particular month by the tenth (10th) day of each month. c) Non - appropriation The parties hereto understand that the CITY is dependent upon receiving continued appropriations, revenue from the Parking System or budgeted funds to continue this Agreement throughout its intended term. Notwithstanding any other provision to the contrary, the CITY may terminate this Agreement at the end of any fiscal period if, subsequent to its having employed reasonable, good faith efforts to maintain adequate appropriations and /or budgeted funds for the full term of the Agreement, such necessary appropriations and funds are not available. In order to effectuate such termination, the CITY must give written notice to the CONTRACTOR that the necessary funding is unavailable and the notice shall be given at least thirty (30) days prior to the end of the CITY's fiscal year,. Within ten (10) days following such termination, the parties shall meet and make available to each other all information and documentation necessary in order to determine the amount, if any, of fees that may be due the CONTRACTOR. Such fees shall consist of a pro rata share of the CONTRACTOR's unpaid Management Fees which shall be prorated to and including the date of termination. In addition, CONTRACTOR shall be paid for any unpaid reimbursable expenses previously approved by the CITY and the amortized cost of equipment, system software and hardware and technology, if any. No penalties, interest or indirect or consequential costs or damages shall be owed or paid by the CITY upon such termination. d) Direct and Indirect Costs, Rights and Titles Compensation provided under this Agreement constitutes full and complete payment for all costs assumed by the CONTRACTOR in performing this Agreement including but not limited to salaries for personnel; consultant fees; meetings, consultations and presentations; travel expenses; and all other expenses that a reasonable person who operates a similar business in the industry could have anticipate as the cost of performing the scope of the work provided for in this contract. No reimbursable costs shall be owed or paid to the CONTRACCTOR by the CITY without specific prior written approval of the cost incurred. In addition, the amounts paid by the CONTRACTOR for equipment, system software and system hardware out of the Management Fee paid by the CITY shall constitute an investment by the CITY in the equipment, software and technology amortized over the term of this Agreement. At the completion of the full term of this contract, the CITY shall own any such equipment, software and technology at no additional cost to the CITY and shall be entitled to all warranties and guarantees applicable thereto. Notwithstanding this or any other provision of this Agreement, the CONTRACTOR shall retain title to any and all of its patents; trademarks; proprietary and confidential information, data, studies, documents, software, trade secrets, know how, techniques and processes (collectively the "Proprietary Information ") utilized in the performance of this Agreement. Page -7 -of 17 e) Payments Payments to the CONTRACTOR under this Agreement shall be made by the CITY on approval of payment requisitions certified by the CONTRACTOR and submitted monthly according to an agreed -upon schedule. Each requisition shall set forth such information as may be required by the CITY, and shall detail the fees and /or cost reimbursements due to the CONTRACTOR, if any. The CITY may, prior to making any payment under this Agreement, require the CONTRACTOR to submit such additional information as may be reasonably necessary in connection with payment for the services performed pursuant to this Agreement. Notwithstanding this or any other provision of this Agreement to the contrary, the CONTRACTOR shall not be required to disclose to the CITY any confidential cost information including, but not limited to, general and administrative expenses of the CONTRACTOR not related to the performance of this Agreement. Unless the CONTRACTOR has expressly reserved a claim, demand or cause of action in writing to the CITY, the acceptance by the CONTRACTOR, its successors or assigns, of any payment made on the final requisition under this Agreement, or of any final payment due on termination of this Agreement, shall constitute a full and complete release of the CITY from any and all claims, demands and causes of action whatsoever which the CONTRACTOR, its successors or assigns have or may have against the CITY under the provisions of this Agreement. 4) TIME PROVISIONS The term of this Agreement shall be effective beginning April 1, 2011, and shall continue for three (3) years until it expires on March 31, 2014, unless earlier terminated according to any of the terms of this Agreement. Notwithstanding the foregoing, this Agreement may be extended by an additional two (2) year period subject to the CITY's discretion and approval. S) INSURANCE - BONDING Throughout this Agreement, the CONTRACTOR shall obtain all insurance policies and bonds required by the Insurance Rider attached and shall keep the same in continuous effect until the CITY indicates the termination of the CONTRACTOR's responsibilities hereunder. Before commencing the Project, the CONTRACTOR shall furnish to the CITY certificates of insurance and a surety bond, in the form and as required by this contract and CONTRACTOR shall thereafter provide a renewal bond and certificates, as appropriate and in the form required by this contract, evidencing such coverage written by a company or companies acceptable to the CITY. Each insurance certificate shall be endorsed to name the City of South Miami as an additional named insured and shall provide that the insurance company shall notify the CITY by certified mail at least thirty (30) days in advance of the termination of any coverage or any change in the policy. No change shall be made without the prior written approval of the CITY. Page -8 -of 17 6) GENERAL PROVISIONS a) The CITY may at any time, and for any reason, direct the suspension of the services contemplated under this Agreement for a period of time. Such direction shall be in writing and shall specify the period during which the services shall be suspended. The services shall be resumed on the dates specified in such direction, or upon such other date as the CITY may thereafter specify in writing. The period during which such services shall have been suspended shall be added to the term of the contract which shall be adjusted accordingly. In the event that the CITY directs the suspension of the services hereunder for a period of time in excess of one (1) year, through no fault of the CONTRACTOR, the parties may negotiate an adjustment in the fees payable hereunder due to account for a rise in the cost of performance. Suspension of services under this Article shall not give rise to any claim against the CITY. b) The CITY may at any time and for any reason terminate this Agreement for convenience by written notice specifying the termination date, which shall be not less than thirty (30) days from the date such notice is given. In the event of such termination, services shall be paid for in such amount as shall reasonably compensate the CONTRACTOR for the services satisfactorily performed prior to termination. Such amount shall be fixed by the CITY after consultation with the CONTRACTOR, and shall be subject to audit by the City of South Miami. The CONTRACTOR is hereby notified that, after a termination for convenience, the amounts due the CONTRACTOR shall not include lost profits or unabsorbed home office overhead. Termination under this section shall not give rise to any claim against the CITY for damages or for compensation in addition to that provided hereunder. c) In the event the CITY determines that there has been a material breach by the CONTRACTOR of any of the terms of the Agreement, or that the CONTRACTOR refuses or has failed to perform the required services, or any part thereof, in a timely, professional and diligent manner, the CITY has the right to terminate this Agreement for cause upon providing the CONTRACTOR ten (10) days written notice. During the aforesaid ten (10) day period after receiving notice of termination, the CONTRACTOR shall have the opportunity to cure the default or breach described in the notice. The CITY, at its sole discretion, will determine whether the breach had been cured and will provide the CONTRACTOR with notice of same. In the event the CITY terminates the Agreement for cause, the CONTRACTOR shall be obligated to pay the CITY for any losses, damages, costs and expenses, sustained or incurred thereby as allowable by law. In the event of a termination for cause, all costs, expenses, losses, damages, and any and all other charges incurred by the CITY under this Agreement resulting from the CONTRACTOR's material breach, or a default in the CONTRACTOR's duties, shall be charged to the CONTRACTOR and shall be deducted from money owed to the CONTRACTOR and /or paid by the CITY out of any monies due or payable or to become due or payable under this Agreement to the CONTRACTOR. If any such cost exceeds the sum due or to become due to the CONTRACTOR, then, upon demand, the CONTRACTOR shall pay the excess amount to the CITY. In computing Page -9 -of 17 the amounts chargeable to the CONTRACTOR, the CITY shall not be held to the lowest prices for the completion of the services or any part thereof, but it shall charge to the CONTRACTOR, and the CONTRACTOR shall be liable for, all sums actually paid or expenses actually incurred, provided that the costs incurred are reasonable. The CITY's rights described herein are in addition to any other rights and remedies provided by law. If the Agreement is terminated for cause and that termination is ultimately deemed to have been wrongful, then said termination shall be considered a termination for convenience and the CONTRACTOR shall be compensated in accordance with the provisions for termination for convenience as set forth herein. Termination under this section shall not give rise to any claim against the CITY for damages or compensation in addition to that provided hereunder. d) When the CITY shall have reasonable grounds for believing that: i) The CONTRACTOR will be unable to perform the services required under this Agreement fully, professionally, and satisfactorily within the time fixed for performance; or ii) A meritorious claim exists or will exist against the CONTRACTOR or the CITY arising out of the negligent, willful or wanton acts of the CONTRACTOR, its agents, servants or employees, or the CONTRACTOR's default in the performance of any provision of this Agreement; then the CITY may withhold payment of any amount otherwise due and payable to the CONTRACTOR hereunder. Any amount so withheld may be retained by the CITY for a period of up to one (1) year as it may deem advisable to protect the CITY against any loss and may, after written notice to the CONTRACTOR, be applied in satisfaction of any claim herein described. This provision is intended solely for the benefit of the CITY, and no person shall have any right against the CITY or claim against the CITY by reason of the CITY's failure or refusal to withhold monies. No interest shall be payable by the CITY on any amounts withheld under this provision. This provision is not intended to limit or in anyway prejudice any other right of the CITY. e) CONTRACTOR shall not assert any claim arising out of any act or omission by any agent, officer or employee of the CITY in the execution or performance of this Agreement, against any such agent, officer or employee individually. Such claims may be made against the CITY. f) The CONTRACTOR shall not assign or subcontract this Agreement or any of the services to be performed by it hereunder without prior consent of the CITY in writing. Any assignment or subcontracting in violation hereof shall be void and unenforceable. The CONTRACTOR shall be as fully responsible to the CITY for the acts and omissions of its subcontractors as it is for the acts and omissions of people directly employed by it. The CONTRACTOR shall require each subcontractor approved by the CITY to agree in its contract to observe and be bound by all obligations and conditions of this Agreement to which CONTRACTOR is bound. Page -10 -of 17 g) No member of the governing body of the CITY, and no other officer, employee, or agent of the CITY shall have any personal interest, direct or indirect, in this Agreement, except as permitted by the Code of Ethics of the City of South Miami; and the CONTRACTOR covenants that no person having such interest shall be employed in the performance of this Agreement. h) The CONTRACTOR shall indemnify, defend and save harmless the City of South Miami, their officers, agents, servants and employees, from and against any and all claims, demands, suits, proceedings, liabilities, judgments, losses, costs or damages, including attorneys' fees, which may be related to or due in any way to any acts or omissions of the CONTRACTOR, its employees, representatives, agents, or subcontractors, in connection with the performance of or the failure to perform the services under this Agreement including any amendments and supplements hereto regardless of whether the CONTRACTOR was negligent. The provisions of this paragraph shall survive the expiration or early termination of this Agreement; shall be separate and independent of any other term or provision of this Agreement; and shall not be limited by reason of any insurance coverage. Nothing in this provision, or elsewhere in this Contract, shall be deemed to relieve the CONTRACTOR of its duty to defend the CITY or any Indemnified Party, as specified in this Contract, pending a determination of the respective liabilities of the CONTRACTOR, the CITY, or any Indemnified Party, by legal proceeding or agreement. In furtherance, but not in limitation, of the indemnity provisions of this Agreement, the CONTRACTOR hereby expressly and specifically agrees that its obligation to indemnify, defend and save harmless as provided in this Contract shall not in any way be affected or diminished by any statutory or constitutional immunity it enjoys from suits by its own employees or from limitations of liability or recovery under workers' compensation laws. i) Claims by the CONTRACTOR must be in writing and submitted within thirty (30) days following the occurrence of an event giving rise to the claim or within thirty (30) days after the CONTRACTOR first knew or should have known of the claim, whichever occurs later Claims must be made in writing and sent to the CITY at the address listed herein and shall describe the nature of the claim, the events or circumstances that gave rise to the claim with reasonable detail, and the amount that is being claimed to the best of the CONTRACTOR's information. j) This Agreement shall be construed in accordance with the laws of the State of Florida, and any action or suit in connection herewith shall be brought in Miami -Dade County, Florida in a court of competent jurisdiction. The CONTRACTOR shall comply with all applicable laws, ordinances and codes of any governmental body having jurisdiction over any matter related to this Agreement or the services to be performed hereunder, and shall commit no trespass on any private property in performing any of the work embraced by this Agreement. During the performance of this contract, the CONTRACTOR agrees that it will not discriminate nor to permit any discrimination against any employee or applicant for employment Page -11 -of 17 because of race, color, religion, age, sex, marital status, national origin, sexual orientation, physical or mental disability as proscribed by law and that it will take affirmative action to ensure that such discrimination does not take place The CONTRACTOR shall ensure that the foregoing provisions are included in all subcontracts for any work covered by this Agreement so that such provisions will be binding upon each subcontractor. k) This Agreement incorporates all the understandings of the parties hereto; it supersedes any and all agreements and negotiations reached and all commitments made by the parties prior to the execution of this Agreement, whether oral or written, This agreement contains the entire agreement of the parties and no modification or amendment of any terms or provisions of this agreement shall be valid or binding unless it complies with this paragraph. This agreement, in general, and this paragraph, in particular, shall not be modified or amended except in writing signed by both parties. I) The failure to enforce this agreement as to any particular breach or default shall not act as a waiver of any subsequent breach or default. No act or omission shall be construed as a waiver of any of the terms of this agreement. A waiver of any of the terms of this agreement shall only be valid and enforceable if the waiver is in writing signed by both parties. m) If any provision of this agreement is illegal, invalid or against public policy, the remainder of this agreement shall not be affected thereby and shall remain in full force and effect. Each and every provision and clause required by law to be inserted in this Agreement shall be deemed to be inserted herein and the Agreement shall be read and enforced as though such provisions and clauses were included herein. All notices of any nature referred to in this Agreement shall be in writing and sent by registered or certified mail, postage prepaid, to the respective addresses set forth below or to such other addresses as the respective parties hereto may designate in writing: To the CITY: Hector Mirabile, Ph.D. City Manager 6130 Sunset Drive South Miami, Fl. 33143 -5093 Maria Menendez City Clerk 6130 Sunset Drive South Miami, Ff. 33143 -5093 To the CONTRACTOR: Christopher Walsh Regional Vice President Thomas F. Pepe, Esq. City Attorney 6130 Sunset Drive South Miami, Ff. 33143 -5093 Page -12 -of 17 777 Brickell Avenue, Suite P1 Miami, FL33131 n) The City of South Miami's hiring practices strive to comply with all applicable federal regulations regarding employment eligibility and employment practices. Thus, all individuals and entities seeking to do work for the CITY are expected to comply with all applicable laws, governmental requirements and regulations, including the regulations of the United States Department of Justice pertaining to employment eligibility and employment practices. The CITY reserves the right at its discretion, but does not assume the obligation, to require proof of valid citizenship or, in the alternative, proof of a valid green card for each person employed in the performance of work or services for or on behalf of the CITY including persons employed by any independent contractor. By reserving this right the CITY does not assume any obligation or responsibility to enforce or ensure compliance with the applicable laws and /or regulations. o) The CONTRACTOR represents to the CITY as follows: That it has, and has exercised, the required corporate power and that it has complied with all applicable legal requirements necessary to adopt, execute and deliver this Agreement and to assume the responsibilities and obligations created hereunder; and That this Agreement is duly executed and delivered by an authorized corporate officer, in accordance with such officer's powers to bind the CONTRACTOR hereunder, and constitutes a valid and binding obligation enforceable in accordance with its terms, conditions and provisions. Page -13 -of 17 By signing this Agreement the CONTRACTOR hereby certifies to the CITY that it is in compliance with all applicable regulations and laws governing employment practices. Dated at City of South Miami, Florida, the day and year first above written, and executed in four (4) counterparts all of which shall be treated as originals. Signed, Sealed and Delivered in the Presence of: CITY OF SOUTH MIAMI By: Hector Mirabile, PhD City Manager Duly Authorized LAZ FLORIDA PARKING, LLC A Christopher B. Walsh, RVP Duly Authorized (Affix corporate seal if a corporation) Page -14 -of 17 INSURANCE RIDER The CONTRACTOR shall provide and maintain insurance coverage related to its services in connection with the Project in compliance with the following requirements. The insurance required shall be written for not less than the scope and limits of insurance specified hereunder, or required by applicable federal, state and /or municipal law, regulation or requirement, whichever coverage requirement is greater. It is agreed and understood that the scope and limits of insurance specified hereunder are minimum requirements and shall in no way limit or preclude the CITY from requiring additional limits and coverage to be provided under the CONTRACTOR's policies. A. Minimum Scope and Limits of Insurance: Workers' Compensation insurance: With respect to all operations the CONTRACTOR performs, it shall carry workers' compensation insurance in accordance with the requirements of the laws of the State of Florida, and employer's liability limits of One Hundred Thousand Dollars ($100,000.00) coverage for each accident, One Hundred Thousand Dollars ($100,000.00) coverage for each employee by disease, Five Hundred Thousand ($500,000.00) policy limit coverage for disease. Commercial General Liability: With respect to all operations the CONTRACTOR performs it shall carry Commercial General Liability insurance providing for a total limit of One Million Dollars ($1,000,000.00) coverage per occurrence for all damages arising out of bodily injury, personal injury, property damage, products /completed operations, and contractual liability coverage for the indemnification obligations arising under this contract. Each annual aggregate limit for each site location shall not be less than Five Million Dollars ($5,000,000.00). Automobile Liability: With respect to each owned, non - owned, or hired vehicles the Contractor shall carry Automobile Liability insurance providing One Million Dollars ($1,000,000.00) coverage per accident for bodily injury and property damage. If the contractor is a Hazardous Waste Hauler (trucker) or responsible for the removal of hazardous materials, then Automobile Liability in the amount of $5,000,000.00 combined single limit is required. Environmental Liability: If applicable based on the Contractor's Scope of Work, the Contractor is required to provide environmental and remediation insurance in the amount of $10,000,000.00 per claim limit and $15,000,000.00 aggregate limit per occurrence. The policy shall be written on a follow form coverage wording to its underlying schedule of insurance. Errors and Omissions /Professional Liability: With respect to any damage caused by an error, omission or any negligent or wrongful act of the CONTRACTOR in connection with any professional services performed under this Contract the CONTRACTOR, or any subcontractor or sub - consultant, shall carry One Million Dollars ($1,000,000.00) coverage per claim. Acceptability of Insurers: The CONTRACTOR's policies shall be written by insurance companies licensed to do business in the State of Florida, with an AM Best rating of A -VII or otherwise acceptable by the City of South Miami's Risk Manager. Page -15 -of 17 Subcontractors: The CONTRACTOR shall require all subcontractors to provide the same "minimum scope and limits of insurance" as required herein, with the exception of Errors and Omissions /Professional Liability insurance, unless Errors and Omissions /Professional Liability insurance is applicable to the Work performed by the subcontractor. All Certificates of Insurance shall be provided to the City of South Miami's Corporation Counsel as required herein. Aggregate Limits: Any aggregate limits must be declared to and be approved by the CITY. It is agreed that the CONTRACTOR shall notify the CITY whenever fifty percent (50 %) of the aggregate limits are eroded during the required coverage period. If the aggregate limit is eroded for the full limit, the CONTRACTOR agrees to reinstate or purchase additional limits to meet the minimum limit requirements stated herein. Any premium for such shall be paid by the CONTRACTOR. Deductibles and Self- Insured Retentions: Any deductible or self- insured retention must be declared to and approved by the CITY. All deductibles or self- insured retentions are the sole responsibility of the CONTRACTOR to pay and /or to indemnify. Notice of Cancellation or Non - renewal: Each insurance policy required shall be endorsed to state that coverage shall not be modified, suspended, voided, cancelled, or reduced in coverage or in limits except after thirty (30) days prior written notice by certified mail, return receipt requested, has been given to the CITY. Waiver of Governmental Immunity: Unless requested otherwise by the CITY, the CONTRACTOR and its insurer shall waive governmental immunity as defense and shall not use the defense of governmental immunity in the adjustment of claims or in the defense of any suit brought against the CITY. Page -16 -of 17 PARKING SERVICES ADDENDUM Notwithstanding anything to the contrary in the Services Agreement, the parties agree as follows: 1. Meter Installation Services; CONTRACTOR shall provide complimentary installation of 20 single space meters annually. After the initial 20 meters /poles, CONTRACTOR shall charge the CITY One Hundred ($100) dollars per meter /pole installation. 2. Electric Car Charging Stations; CONTRACTOR will provide a minimum of two (2) electric car charging stations (hereinafter "EQUIPMENT ") for use of the City, it's employees, residents and visitors within 60 days after the Parking Service agreement is executed. The EQUIPMENT will be provided by CAR CHARGING HOLDINGS, LLC (hereinafter "CCGI ") Car charging stations will provide electric vehicles with the ability to charge while parked within the City limits. Contractor further agrees to install additional electric car charging stations based on usage demand. CCGI agrees to supply, install, service and maintain EQUIPMENT at CCGI's sole expense at those areas designated by the City. It is expressly agreed that CITY will designate a minimum of two (2) parking spot to CCGI exclusively for use for electric car charging and the City shall designate the location within the City where they will be located. CCGI shall perform such installation and work in such a way as to minimize interference with the operation of the parking space or hinder the flow of pedestrian traffic upon the sidewalk. The City will receive 5% of revenue collected from fees generated by Equipment; CCGI will collect the remaining 95% revenue. If the contract is terminated prior to 3 year term, City assumes the agreement for the services until a new Contractor is assigned parking service agreement. 3. Electric Vehicles; CONTRACTOR at its sole cost, will purchase One (1) GEM Vehicle for parking services provided in this Contract. CONTRACTOR offers to purchase 2 additional Electric vehicles on behalf of the CITY and the cost of each vehicle, amortized over the term of the contract, will be added to monthly payment to CONTRACTOR with no mark -ups or additional costs added. Page - 17 - of 17 NOTICE OF REQUEST FOR QUALIFATIONS RFQ # FN090303 MANAGEMENT OPERATIONS AND MAINT. PARKING SYSTEM FOR THE CITY SOUTH MIAMI The City of South Miami, hereinafter known as the City, invites submissions for qualification in the development, staffing and operational management and maintenance of the City's Parking System. REQUEST FOR Proposer's are invited to submit their qualifications, subject to the QUALIFICATIONS: Conditions and instructions specified herein, for the furnishing of: RFQ NO. FN 090303 MANAGEMENT OPERATIONS AND MAINTENANCE OF PARKING SYSTEM FOR THE CITY OF SOUTH MIAMI GENERAL SCOPE Provide the City of South Miami with the management and operation of parking in the City, and to perform such other tasks as specified. SUBMITTAL DATE: The City Clerk's office must receive all responses by 3:00 P.M. on March 3, 2009 at City of South Miami, City Clerks office located at 6130 Sunset Drive, South Miami, Florida. Responses submitted after this time and date will not be accepted. FULL RFQ All respondents must download the full RFQ specifications from the SPECIFICATIONS: City's webpage at www.cityofsouthmiami.net, or contact the City Clerk at MMenendez@.cityofsouthmiami.net to receive specifications by mail. A. SUBMITTAL: Submit one original and five identical copies of your response. For proper identification, the proponent's complete name and address should appear on the exterior of the package along with the RFQ number and name. The City shall not be held liable for any expenses incurred by the respondent in preparing and submitting materials and /or attendance at any interviews, final contract negotiations or applicable site visits. The City reserves the right to enter into negotiations and award this work to the respondent which best meets the goals and objectives of the city or to reject any and all responses; whichever is in the best interest of the City. B. QUESTIONS ABOUT THE RFQ: Communication is to the place in writing and addressed to the City Clerks office, to e -mail MMenendez@cityofsouthmiami .net or fax: 305- 663 -6348. C. REQUIRED BONDS: A respondent shall submit a qualification bond along with the response in the amount of $100,000.00. The bond shall become forfeit if the respondent is accepted by the City but the respondent does not accept the contract offered incorporating the elements of this Request for Qualifications. The qualification bond shall expire upon execution of the contract with the selected respondent, unless approved otherwise. D. SPECIFICATIONS: The City is seeking a qualified Operator under a Management Contract for the operations and maintenance management of City's parking. Other management arrangements will be considered. SCOPE OF SERVICE: GOALS: 1. To enforce parking regulations in compliance with City, State and County Code. 2. To manage a limited resource by creating turnover of public parking spaces. 3. To furnish, install and maintain single head meters and pay and display parking systems. EXPERIENCE QUALIFICATIONS: I. 5 years of Company Experience managing municipal parking programs that include meters collection, maintenance and enforcement. 2. Company Experience managing at a minimum of 2 municipal contracts similar to City of South Miami. 3. Company Experience managing at a minimum of 2 municipal contracts with a minimum of 700 on- street spaces and enforcement of City Parking Garage. 4. Proven company experience developing marketing programs for parking programs. 5. Proven company experience in the insurance and management of parking citation system. 6. Proven experience with installing new parking equipment for a municipality either as an upgrade or implementation of pay and display parking program. COMPANY QUALIFICATIONS: 1. Parking management company in business for a minimum of 10 years. 2. Company with an established management base in Florida for a minimum of 10 years with a previously established regional office. 3. Financial ability to fund capital improvements - provide 2 years of audited financial reports. SERVICES REQUIRED: 1. Assistance and consultation with the City as necessary in any design of the program. 2. Assistance in implementing the program, including working with downtown businesses, neighborhood groups and other organizations as needed. 3. Procurement of any capital improvements including parking meters, pay and display, support vehicles and computer equipment. 4. Be available to respond to city calls when needed and attend group and or City Commission meetings when asked by City. 5. Installation and maintenance of parking equipment. Installation shall be in accordance with the standards by the City. 6. Provide sufficient personal to issue parking citations at a level of enforcement specified by verification. 7. Provide special training for all enforcement personal. Provide training manual as verification. 8. Provide towing and/or immobilization services as required by the City. 9. Handle all customer services associated with the program. 10. Provide weekly, monthly and annual reports as required by the City. 11. Any other services which the proposer is capable of providing. FORM OF RESPONSE: Respondent is to provide the following information. Experience 1. Describe your established parking management experience, which are related to the services to be provided in cities similar to South Miami. 2. Provide a minimum of three (3) references with which the proposer has contracted to provide parking management services similar to these specified herein. 3. Detail any parking management contracts that have in the past five years been terminated or cancelled, by either party, prior to the completion of the contract term describe the basis for termination. Capability and Skill: Describe in detail the capability and skill of your organization to provide the services specified herein. The description of your firm's capability and skill should include, at a minimum, the following: 1. Background information about the organization, e.g., philosophy, ownership, size facilities, locations(s), etc. 2. Proposer's management structure both at the corporate level and at the project level e.g. number of each of the following: management, supervisory, non - supervisory personnel. 3. Proposer's qualifications to perform the services, including all resources available to proposer for the performance of the contract. 4. Qualifications of management and /or supervisors who will be assigned to this contract. 5. Describe the proposer's Affirmative Active Program, and provide a plan to maximize use of minorities and disadvantaged persons and firms in the provision of services under this contract, as well as in internal operation of the program. 6. Description of proposer's financial stability and other resources that most adequately ensure the delivery of services acceptable to the City. 7. Provide organizational chart and staffing schedule showing maximum use of full -time permanent employees. 8. Provide information on employee, compensation packages that are available to project employees, to include, at a minimum, hourly wage, leave programs, employee performance incentives, etc. which all full -time permanent employees currently receive. 9. Provide a detailed description of training, safety and certifications programs given to all employees. Include excerpts from training manual for enforcement and collections personnel. 10. Describe any changes to the existing program to be recommended by your company including meter and citation rates. 11. Describe any advanced technology or processes you would recommend to improve parking management. 12. Describe any special amenities or programs you would propose to implement include any additional costs /charges that might be incurred through implementation of the program. ADDITIONAL SERVICES TO BE PROVIDED: Detail in your response any additional services that would be provided should your firm be selected for negotiations. The services that the City expects to receive as a result of this RFQ have been outlined in Services Required section. Respondent shall include any additional information not required herein that may be useful for the successful performance of the required services. ADDITIONAL CONTRACTUAL REQUIREMENTS: 1. Proposal binding for one hundred twenty (120) days: Respondent agrees that any negotiated pricing arising from the RFQ shall be good and may not be withdrawn for a period of one hundred and twenty (120) calendar days. 2. Contract Term: 1. The initial contract period shall consist of 3 years. 2. Upon mutual agreement, any resulting contract may be extended for two (2) additional yearly periods. 3 3. Award of Contract: The right to enter into negotiations and /or award a contract based on the responses to this RFQ shall be at the sole discretion of the City. Any award shall be based upon the evaluation of all information as the City may request. The City reserves the right to accept or reject any or all responses in whole or in part and to waive any informality in this RFQ process. Further, the city reserves the right to enter into any contract deemed to be in the interest of the City. ALTERNATIVES /EXCEPTIONS 1. In offering its best response, respondent may vote exceptions to any of the provisions in this RFQ. Respondent is to specify the RFQ page number and section number and to detail the exception. Respondent should not incorporate by reference its entire, standard contract document. 2. Respondent may present alternative methods to the meet the City's objective for this Contract. However, proposer is encouraged to first respond to the objectives detailed in the SERVICE TO BE PROVIDED section. EVALUATION: Selection shall be made of one qualified and best suited among those submitting responses on the basis of the factors listed below. 1. Proposer's experience in providing the services requested; 2. Proposer's financial worthiness; 3. Proposer's capability and skill to perform the services; 4. Responsiveness of the written proposal to the purpose and scope of services. PRESENTATION: The City may elect, but is not obligated to do so, to offer to one or more proposers the opportunity to present their program to the City. Presentations will be in a form and manner prescribed by the City E. RECEIPT OF QUALIFICATIONS: unless otherwise stated in the technical specifications of the RFQ, the City will accept one and only one proposal per respondent. In the event a team of firms is entering into joint venture to respond to this RFQ, one firm shall be named the prime contractor and the response shall be submitted in the name of the prime contractor. All correspondence concerning the RFQ will be between the City and prime contractor. F. SUBCONTRACTING: Should the respondent intend to subcontract all or any part of the work specified, name(s) and address(es) of subcontractor(s) must be provided in the response. G. PUBLIC INFORMATION: All information and materials submitted will become the property of the City and shall be subject to the provisions of the public records laws in effect at the time. If awarded the contract, the RFQ submission, in its entirety, will be included as part of the contract documents and filed, as public record, with the Clerk of the City. H. CONTRACT: Each response is received with the understanding that an acceptance in writing by the City of the offer to furnish any or all of the services and materials described shall constitute a contract between the respondent and the City. This contract shall bind the respondent to furnish and deliver the services and materials specified, at the prices negotiated prior to award. In the event of an award of contract it is agreed that the successful respondent will not assign, transfer, convey or otherwise dispose of the contract or it's right, title or interest in or the same, or any part thereof, without previous consent or it's right, title or interest in or to the same, or any part thereof, without previous consent of the City and any sureties. Any part of any award, the City requires a $500,000 performance /security /bond. I. NON - COLLUSION: Respondent declares that their response is not made in connection with any other entity submitting a response for the same service, and that the response is bona fide, truthful and is in all respects fair and without collusion or fraud. J. INDEMNITY: The successful respondent agrees, by entering into a contract, to defend, indemnify and hold City harmless from any and all causes of action or claims of damages arising out or under said contract. K. DISADVANTAGED BUSINESS ENTERPRISE CLAUSE: Disadvantaged Business Enterprises (minority or woman -owned business) will be afforded full opportunity to submit a response to this invitation and will not be discriminated against on the grounds of race, color, creed, sex or national origin in consideration for an award. It is the policy of the City that disadvantaged business enterprises and minority business enterprises have an opportunity to participate at all levels of contracting in the performance of City contracts to the extent practical and consistent with the efficient performance of the contact. L. TAXES: State of Florida and City business licenses, personal property, real estate and other applicable tax requirements shall be in full compliance at the time of submission. M. DRUG -FREE WORKPLACE: The policy of the City requires all contractors maintain a drug free workplace policy. Consequently, any vendor providing goods or services to the city must comply with all applicable Federal and State Drug Free Workplace Acts. N. FEDERAL, STATE, LOCAL LAWS: All respondents will comply with all Federal, State and Local laws, ordinances, rules and regulations relative to conducting business in the City and performing the prescribed service. Ignorance on the part of the respondent shall not, in any way, relieve the respondent from responsibility for compliance with said laws and regulations or any of the provisions of these documents. O. INSURANCE: All respondents shall submit with the RFQ proof of insurance applicable for services described in these specifications. The establishment of minimum limits of insurance by City does not reduce or limit the liability or responsibilities of proposer. P. CONE OF SILENCE:The "Cone of Silence" specifically prohibits communication in regarding RFP's, RFQ's, RFLI's, IFB (bids) or any solicitation with the City of South Miami staff except by written means, with copy filed with the City Clerk. Certain exceptions are made such as oral communications during pre - proposal conferences. This takes effect upon advertisement for Request for Qualifications and terminates when the City Manager makes recommendation for award to the City Commission. In addition to any other penalties provided by law, violation of the Cone of Silence by any Proposer(s) shall render any proposal disqualified. G March 3, 2009 LAZ Parking LLC 777 Brickell Avenue Suite PI Miami, FL 33131 P 305.423.4727 F 305.423,4731 Luis Macedo, General, Manager ImacedoOjacuark mt.con) South Miami z�u� EXECUTIVE VF., U"I`TER March 3, 2009 Matilde G. Menendez Finance Director City of South Miami 6130 Sunset Drive South Miami, FL 2001 RE: RFQ NO. FN090303 Management Operations and Maintenance of Parking Dear Matilde: On behalf of the entire LAZ Parking organization„ I am pleased to submit the enclosed; proposal for management operation and maintenance of tire parking services for City of South Miami. As "the incumbent parking operator for the South Miami parking system, we believe we are well - positioned to provide the best possible value in managing the parking operations. It is with pleasure that LAZ parking has been your parking services provider since 2006. We have thoroughly enjoyed our business relationship with all members of the City's management team, employees, Mayor and commissioners over the past three years. In that time we have established a dedicated group of employees that are grateful for the opportunity to serve your beautiful city. LAZ also appreciate the opportunity to serve the residents, business owners, and patrons of the city. We take this responsibility as privilege and would like to continue our job in serving; the community as a representative of the city of South Miami. . LAZ Parking understands the needs of the residents, business owners and visitors of your City and the requirements of South Miami in providing a pleasant and esthetic parking experience. Furthermore, we have streamlined our customer service provisions to offer the most efficient and customer friendly service in the industry. South Miami is unique in that an operator is privately outsourced to provide the 'collection and enforcement. We take great pride in having the city entrust us with both these significant parking operational duties. As cities continue to create sources of revenue, LAZ Parking stands Bead and shoulder above our competition in partnering up with municipalities to maximize revenue while maintaining a high: level of service. Our recent award of the Chicago parking meter system demonstrates our ability to monetize and asset and allowed to flourish through partnership. The addition of Pay and Display machines will enhance the parking experience for all users, and create an esthetically pleasing operation. In reviewing our proposal and present experience in managing meter parking operations for municipalities you will find that our approach to service delivery is a well managed and efficient process. Our structure allows for the provision of services and streamlines procedures to offer the best service possible. LAZ Parking was founded 28 years ago, and has grown from a single valet station to over 980 locations throughout the entire United States. Today, we are responsible for the management of more than $310 Million in annual revenues. As our company has continued to grow, our founders and their three original partners are still deeply involved with the company, bringing their strengths to various aspects of our parking business. The success of their business stems from building strong client relationships, empowering employees to "Think fake an Owner," and never losing touch with their roots. As part of our corporate culture, everyone at LAZ Parking goes beyond the normal client - operator relationship and fosters a true "Partners in Parking"I" philosophy. LAZ Parking is proud of its ability to be flexible in meeting each client's needs, and after our analysis of current operations and review of the RFQ, we are confident that our strategies and procedures will result in better output for the South Miami parking patrons. Thank you for giving our organization the opportunity to submit this proposal; we look forward to continue to work with you. Sincerely, Luis Macedo General Manager TABLE OF CONTENTS Executive Letter... .......................... ....................... .........Page 2 ExecutiveSummary- ......................................................... .......................Page 5 SECTION I -PARKING Ex PI AND COMPANY QUALIFICATION ..... .... Page 7 1. corporate History ...... ...................... ...Page 8 I Operating Philosophy ....... _ ............ ................. ................... Page 10 3, Coiporale Key Personnel__ ..... ................................ ... Page 10 4. Corporate Organi7ational Chall__ ... ......... ........ ....... - ...........................Page 13 5: South Florida Key Personnel, : . ...... ......,...........Page 14 6. South Florida Organi7vional Cbart ....... - ........ ........... _.........Page 16 7, Newly Awarded Nfunicipil Contracts.. . .......... ......... ............. Page 17 8. Currom N-Itmicipal Agreements.- ..... I-_ ....... ......._...................Page 18 9. Referenem ......... ........................... . .............._.:..........Page 21 SECTION 2-Scom OF SERVICES REQUIRED FOR METER MANAGEMENT.....Page 26 1. sm-milary, of rcquiremcllts. .................. .......... .... .-Page 27 a, Sample Training X*mual ............ __ ..................................Page 32 2. Staffing Requirements..,...... ....... ................................ ....... Page 34 3. OpLrations, Manager ................................ ...........................Page 35 4. Hiring and HR.-.- ....... ............... __ .......... ... ..Page 36 a. LAZ Benefits ...,. .... ...... ......::. .:.........................Page 43 SECTION 3- TECHNOLOGY AND OPERATIONAL ENHANCEMENTS ..... _ ...... Page 44 L Intro to Pay and Display Tecbnolo,ov. ................ ... __ .... - ... _.-Page45 IParkin.? Recommendations ............... ... ... ...........................Page 46 3. Return on fnvestraejU, ............... ........... ............................. Page 47 4. :Additional Technolo-gies ............ ............... ............._.............Page 48 5. LAZ Parking Capitalization Cost ofEquipment ..........................Page 49 SECTION 4- PROPOSED MANAGEMENT FEE AND OPTIONS.....................Page 50 1. LAZ Parking Proposed Management, f,ec ... ...... ............ Tage 51 2, Citation Revenue .......... __ ........................................... .-Page 52 3. LAZ Parking Public -Private Partnership ..... ...........................Page 53 SECTION 5-ADDITIONAL INFORMATION_ .... _ ................Page 54 L Customer Service ........... ........ __ .................. ................. -Page 55 2. Revenue Control ...... - ........... ..........................Page 58 3. Additional Revenue Generator (Marketing) .............. .................rage 60 4. Proof of Insurance- � ........ ... ......................._...Page 62 5. LAZ Financial Statoinent....................... ..........................:Page 64 6, JAZ Parking Incorporation....................... ...........................Page 75 4 XEC1ITIVI SUMMARY ,,MISSION STr#T1+NIEN 'i' To create value for City of South, Miami by implementing our szircessful management philosophy aimed at complete customer satisfaction, maximizing profitability through revenue integrity and expense savings, and bringing innovative operating improvements to the City's parking infrastructure. PARTNERS IN PrARKINGI'T LAZ Parking trademarked this phrase because it best describes the essence of our company: We are not a typical parking' management company. We are truly focused on providing the highest level of service while exceeding the financial expectations of each of our client's parking assets. The long -term success of the South Miami parking operation relies heavily upon the relationship that exists with the parking operator. We are proactive rather than reactive, we are creative not complacent We foster a working relationship that goes beyond a normal vendor relationship. We become your parking partner. PARKING FXMICIISE LAZ Parking's senior management team has over 1$0 years of combhied parking experience'. Over the past twenty -eight years, LAZ Parking has developed into one of the largest parking companies in the Eastem United States with over 425,000 parking spaces under management in eighteen state's. Our present parking portfolio includes cntertainnrentfevent venues, municipalities, Class A office buildings, mixed -use retail projects, hotels, hospitals, universities, stand -alone garages, surface lots, and valet parking; sites. We have significant experience in every aspect of parking management, as evidenced in this proposal and from our many strong operating references. LoCAI. OWNERSHIP A.ND MA\AGENIENNT LAZ Parking of Florida, LLC has been headquartered in South Florida its inception in 1999. Senior Vice President, Georgi Taja, Regional Vice President of Government Services, Phil Oropesa, General Manager, Luis Macedo and Operations Manager Jose Fernandez will continue to provide the City of South Miami a'unique hands -on parking management operation that will be superior to any other local or national parking company. This team is comprised of seasoned parking professionals who have significant experience in providing the specific parking services required to be successful at the South Miami. Parking Maragemcnt;Operation, We have the same management team in place since taking over in 2006. Our synergy with the City's management team has allowed us to increase revenue significantly every year while maintaining a high level of service. 5 Many of the facilities under management by LAZ Packing gross over a million dollars annually. LAZ Parking's experience is widely diversified and includes the following: Q Municipal Garages d Commercial parking d Office Buildings ® Commuter parking d Event parking 0 Shared parking Q Hotel parking d Self park and valet parking (D Residential parking (E) Transportation intermodals OPERA,ruNC PROC;14)t7RES AND POLICIES. Based on our experience working with the City of South Miatni we have the in depth knowledge to implement any new policies or procedures that the City may wish to institute'. We have vast experience in implementing a. variety of specifications that address the following objectives: Q Educate the public on new technology (Pay and Display) (D Respond to all City calls and attend commission meetings d Implement cash control and audit procedures . O Institute comprehensive quality service programs for community (D Provide stringent revenue control and superior financial reporting (D Provide required personnel during hours of operation with proper traininglevels (D Provide towingtiinmobilization services Handle all customer service issues If our contract with South Miami is extended, we will implement monthly meetings with City of South Miami's Representatives in order to accomplish the following objectives: (a) review financial reports, (b) review the past months" operational performance, and (c) set objectives for the upcoming months. The representatives from LAZ would include General Manager, Luis Macedo, Director of Operations, Jose Fernandez and our Vice President Georgi Taja as needed. CONSULTING A Nn) DrsiCiiti Many of LAZ's managers have been involved with the design and development of a variety of parking facilities; as well as consulting for redevelopment projects and upgrades for garages. I,AZ can provide expertise in the following areas: O Revenue Control Equipment and Procedures O Audit Control and Procedures (D Procurement of capital improvements Traffic Flow and Design. and Expense cJ Parking Operations (D Installation of parking equipment (b Specialized training for parking enforcement specialists PARKING EXPERIENCE COMPANY QUALIFICATIONS LAZ PARKING CORPORATE HiSTORY Formed as a private corporation in 081 as a valet parking LAZcompany setvioing restaurants in Hartford, Connecticut and. Boston, Massachusetts, LAZ Parking has developed into one of the largest national parking companies in the United PAII 1111 N �K I IF _R `'' States, operating over 986 parking facilities in sixteen states and 94 cities, managing in excess of 425,000 parking spaces, 4,600 people and $310 million in parking receipts. In the spring of 2007, LAZ Parking' parmered with Morgan Stanley to become the operating partner of the largest underground parking, operation in the United States with the Chicago Downtown Parking System, encompassing 9;200 parking spaces at Millennium Park. In the fall, of 2007, LAZ Parking formed a partnership with Europe's top parking operator; VINCI Park. This transaction represented a mutual growth strategy by both parking i leaders. VINCI Park has built an extremely successful network of parking operations in countries throughout Western and Eastern Europe and Canada.. VINCI Park, headquartered in Paris, France currently operates over 863,000 parking spaces in 300 cities, in 14 countries. This joint venture between LAZ and VINCI enables LAZ Parking . to support VINCI Park's growth in the United States by giving it the benefit of its top- quality management, and a successful track record of significant growth. our success story is founded in the same principal that guided our early years. When we were provided with the opportunity to manage our first garage, a 600 -space facility for the Hilton Hotel, we increased net income by 50% in the first 12- months of operation. There was no real magic to what we did. We were young, aggressive, honest valet parkers focused on the facility's financial performance and service requirements. Today, that saute story resonates in each facility we acquire, as we demonstrate similar results: increased profitability and enhanced customer service. We have skillfully built a reputation based on efficiency, integrity, and above all, value added enhancements reflected in our clients' bottom line. LAZ Parking specializes in the management, leasing; ownership and development of parking facilities. We currently operate in eighteen states: California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New Hampshire, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, Texas, Vermont, Virginia, West Virginia and Washington DC. LAZ Parking is headquartered in Hartford, Connecticut and has nine divisions and a partnership with the largest parking operator in the world, VINCI Park. LAZ Parking, LTD, LLB' -- Our parent company provides services throughout Southern New England including Hartford, New Haven, Bridgeport, Norwalk, and Stamford, Connecticut. r' LAZ Parking Limited, LLC — Our regional office in Boston services Northern New England including Massachusetts, New Hampshire and Rhode Island. LAZParking Georgia LLC. — This location represents one of the fastest growing parking companies in Atlanta. r LAZ Parking Mid Atlantic, LLC — Our local office, with 70 locations in the Washington, DC Metro area, is supported by our regional office located in Baltimore; MD. This region 'Handles operations in the Philadelphia, Baltimore; Washington, DC and Northern Virginia markets. LAZ Parking Florida, LLC: _ This office opened in Jacksonville, Florida in 2999, and grown to scr� =ice several parking facilities in Jacksonville and Miami. l?rool'of incorporation attached to proposal. LAZ Parking New Fark/New Jersey;: LLC — Our office in Manhattan services Manhattan, Long island, Westchester County; Rockland County and upstate New York, along with Northern New Jersey. LAZ Parking Texas, LLC — Established in June of 2006, this location now operates Victory Park in Dallas, which includes the operations Of a W Hotel, along with residential, retail and event venues in Austin, Dallas, Houston, Sail .Antonio and Albuquerque; New Mexico. r :LAZ Parking Chicago, LLC Our Midwest office is located in the heart . of downtown Chicago. LA7 began operations in December of 2006 at four downtown garages, which comprise over 9,200 parking spaces. This contract represents one of the largest parking systems in the world. LAZ Parking California & Sunset Parking ,Service, LLC — Our Western Regional Office is comprised' of a partnership with Sunset Parking Service, Sunset has served Southern. California since 1981, and operates 140 locations, employs 500 people and has a strong presence in the San Diego and Orange County markets. LAZI VINCI Partnership - LAZ Parking LTD; LLC formed a partnership with Europe's top parking operator, VINCI Park' in the fall of 2007. VINCI Park, headquartered in Paris, France is the largest parking operator in Europe. This partnership gives LAZ Parking the benefit of VINCI's expertise in every aspect of the parking industry. EXPERIENCE oFLAZ PARKING Headquartered in Hartford, Connecticut, LAZ Parking currently owns, manages and leases parking facilities across the country, as noted above. All administrative functions are handled out of the company's home office in Hartford. Executive functions are performed in :Hartford and in our regional offices. Day -to -day operations are handled: by our local organization through the development of strong regional vice presidents. This regional day -to -day management style, as found in small local companies, allows for effective "hands on" supervision. Centralization of administrative functions at our Hartford office allows the company to operate with the efficiency and professionalism . required of a national concern. LAZ currently manages many municipal parking operations including the City of Norwalk, Baltimore Parking Authority and Town of Surfside, FL which have many similarities to the City of South Miami operation. LAZ has identified commuter rail parking as a rapidly growing sector within the parking managernont; industry and are poised to be the industry' leader in providing these services. OPERATING PHILOSOPHY Stfjjuflug ill fire Shoes gftlie Client We know of no better way to prepare for an engagement than to place ourselves in the shoes of the client. We operate each facility as if we were the owners of the facility: We focus on the high standards which we would set, and of the exceptional service level which we would insist upon, if we were the owners. We picture in our minds the experience that we would like "our" parkers to enjoy, and the impressions which we would like therm to remember from their parking encounter with us. l:°t' BACKGROUND PFRSC)NNLL, The following personnel will support the operation from the corporate office and are available to meet on site at the location or a designated meeting area. The LAZ Parking corporate contact information is LAZ Parking 15 Lewis Street Hartford, Connecticut 06103 860 -522 -7641 Phone 860 - 524 -8240 Facsimile LAZ Parking Executive Managentent Team Chairman Alan. B. I azowski is Co- Founder of LAZ Parking, Ltd. and President of LAZ Karp Associates, Inc. He attended the University of Connecticut and has completed work' in the Graduate School of Design at Harvard University, specializing in Real Estate Investment Analysis. He is an active member of the National Parking Association and is on the Board of Directors of Homeward Bound Foundation, the Jewish. Community Center and the Advisory Board of First National Bank. Ile is a member of the Advisory Board of the 'Hartford Downtown Council. Mr. Lazowski works closely with the home office and management personnel to ensure successful operations. 10 President Jeffrey Karp is Co- Founder of LAZ Parking, Ltd. and heads the Boston division. He graduated from Northeastern University with a B.S. in Management. An active member of the Boston Downtown Crossing Association, combined Jewish philanthropic organizations, B'nai_ B'rith Real Estate Charity Foundation, the Massachusetts Parking Association and various neighborhood organisations, Mr. Karp is on the Advisory Board of Save the Harbor Foundation. (`00 Micfiael J. Kuziak is a graduate of the University of Hartford with a B.S. in Finance and Marketing. Mr. Kuziak oversees the Connecticut based parking company including personnel, operations, finance and new business development. He is the primary owner contact for management clients and works closely with property owners to ensure satisfaction with the operation and marketing of each facility. He served on the Board of Directors for Business for Downtown Hartford and serves in an advisory capacity for various other community groups. Mike has been with LAZ Parking since its inception 25 years ago. Principal Operating Partner Marc Lutsvack is a 1982 graduate of Boston University with a B.S. in Finance_ For the past fourteen years; Marc has managed all aspects of surface and garage parking operations in Massachusetts for 'LAZ parking. Marc brings a unique blend of operational knowledge and daily implementation that ensures customer service and revenue integrity, for all 'facilities. Mr. Lutwack, along with Mr. Karp, would be the primary contact for ensuring complete satisfaction with the overall operation, Principal Operating Partner Robert De$urr0 graduated from Boston University with a degree in Business Administration and a. concentration in Operations. Management. He has spent most of his professional life in the parking business and has been with LAZ Parking since November 1985, having worked his way up through the L.AZranks. In 1992, ire opened the Georgia regional office together with the original founders, His customers include some of the preeminent facilities in the Atlanta region, The Westin Buckhead (formerly known as Swissotel), Clark Atlanta University, Starwood Lodging, and the developer Charles Ackerman. In May 1999, Mr. DeBurro opened an office in Jacksonville, Florida to serve that metro market. Mr. DeBurro is an active member of the Parking Association of Georgia. Controller and CFO Raymond R. Skogluna holds a. BS degree in Accounting from Upsala College and did graduate work in finance at New York University. Early in his career, he spent five years with Price Waterhouse and Company in their New York office and is a Certified Public Accountant Iii addition, lie has 20 years controllership experience in various companies, primarily in the service industry. 12 F� C7 W W 13 RESUMES OF KEY PERSONNEL FOR CITY OF SOUTH MIANT1 'the following personnel will support the operation from. the Regional and Local Level office and are available to meet on site at the location. *VICE Pxr_•siDENT, GOVERNMrwr Sritv tm Dcv SIO Phil Oropesa, is based in St. Petersburg FL, Mr. Oropesa has over twenty -seven years of hands -on municipal operations experience including a fifteen -year career with the City of New York. With New York City, Mr. Oropesa seined as a Deputy Borough Engineer responsible for vehicular and pedestrian safety in the Bronx (population 1.7 Million), Before leaving New York City he held the position of Chief of Research and Development for the Bureau of Parking; responsible for 71,000 metered spaces, 13' Municipal Garages and III surface lots with total annual revenues in excess of $68 Million. After leaving New York, Mr. Oropesa went on to head the Reading Parking Authority in Pennsylvania as Executive Director where he administered 8 Garages; ll. surface lots and the enforcement of 2,000 on- street spaces. He also served as the Parking Manager for the City of St. Petersburg; Florida's fourth largest and fastest growing municipality. Most recently, Mr. Oropesa was Director of Central Parking System's Municipal Services Division where he was responsible for the company's national Municipal Services portfolio_ A true Parking and Transportation professional, Mr.. Oropesa holds Certificates in Traffic Engineering Studies from tiie City University of New York, Traffic Incident Management from the National Highway Institute, Computer Network Design and Project Management from the American Management Association and Advanced Management Training from the City of New York. He has served on the International Parking Institute Board of Advisors, the Pennsylvania Parking Association and the Florida Parking Association Board of Directors. sC:' d1mVICFPUSIDENT..SOUTHCASTDi'4 %! ON, Georgi Taja, is based out of Atlanta, GA and has been in the parking industry since 1988. After graduating from George T, Baker Aviation Institute and after being working for Eastern Airlines for many years; he accepted a full time supervisory position at of the high volume hotel in. After working his way up through the ranks, he was promoted to General Manager and began learning and developing expertise in multi -unit P&L management, personnel development, major marketing plans, economic pro forma generation, facility design and review and proposal generation. He has gained experience in all phases of the parking business including municipal parking operations, on- and ofitairport parking operations, multi -use facility managements hotel valet, surface lot/garage management, stadium /event management, on- street meter collections and enforcement and shuttle operations His marketing operations and management experience also includes, process improvements, implementing web -based applications; new location planning, acquisition and set -up, asset management, employee recruitment, training and, retention and customer /guest services. Mr. Taja is in Florida one week out of the month and has met with City of South Miami staff members on several occasions. 14 OENERAL MANAGER, 9011111 FLORIDA Luis Maeedo is based out of our Miami office and graduated from with. a degree in Business Administration from FIU. He has over 16 years of parking experience in the South Florida market. Luis has extensive operational experience in operating mixed -use project, municipalities, high end valet parking, stadiums and large malls. Experienced in personnel recruiting, fiscal responsibilities, budgeting, accounting, developing and evaluating performance. Conduct customer service training seminars and assists in recruiting personnel and coordinating new location opening activities. Luis is the primary contact for the City of South Miami Manager and support staff. He has direct oversight of the entire operations and has been involved in the following aspects of the City of South Miami parking operation: (P ) LAZ Parking's direct liaison with City of South Miami's Manager ® Consulting and attending the City's Parking Board for over 2 years Q Involved in City's annual Larkin's hospital charity event (.P ) Direct oversight of transition from previous operator and maintaining key personnel and implementing operational changes O Participated in selection committee for Valet Parking centralized stations Meets with City valet parking operator to assure compliance with city ordinances 0 Oversees operational plan to monitor new garage and maximize enforcement DtRrL'TOR OF OPERATIONS, gOUTI I.FLORIf)A Jose Fernandez is based out of our Miami office and is the Contract Manager for the City of South Miami operation. Jose joined LAZ in 2006 and has over 12 years of administrative corporate accounting experience with a strong track record in revenue controls; human resources, employment recruitment, financial growth development and management of new parking acquisitions including Hotels, office building, hospitals; entertainment valet venues and municipalities. Jose also oversees our contract with the University of Miami, Town of Surfside and Village of Bal Harbour. While his tenure, with his previous employer, he oversaw the Jackson Memorial Hospital account with a financial budget of over $9,000,000. Jose has also worked at LAZ Parking hotel locations and has done customer service training for 4 and 5 star hotels. He is committed to tiie success of our entire staff by providing advancement and commitment to excellence. Oversees day -to -day operations for the South Miami Meter operation ('}P Involved with all citation complaints (R) Meets with city management 2 times per week (7P Involved in decal zoning of South Miami 1.5 CITY OF sour H MIAMI ORGANIZATIOLNLAL -CHART Additional LAZ Regional Support includes: Christopher Walsh, Regional Vice President (Part-time Miami Resident) Robert DeBurro. Fxecutive Vice President (Part-time Miami Resident) 16 CHICAGO ON- STREET METERED PARKING SYSTEM in 2008, based on the success of its first venture in creating a thriving A concession from a parking asset, Chicago offered its 36,000 metered parking spaces for long term lease. A highly competitive bidding process ensued with major infrastructure financing entities from Europe, Australia and North America all competing for the prized asset. In the end, leveraging the experience gained from operating the City's only parking related concession; in December of 2008 the Morgan Stanley /LAZ team was again successful by proffering a bid of 1.157 Billion dollars for the asset. The concession involves an aggressive system modernization program through the replacement of single space meters with Cale AB 'on -line pay stations that will allow the City to implement such traffic demand management tools as congestion pricing. The concession will also have the ability of enforcing meters which will be achieved through the integration of Enforcement Technologies hand held ticket writing solutions. This is the same state -of -the -art combination of technologies proposed by LAZ for use in the City of Atlanta. This operation began in February 12, 2003 and is the largest private parking meter operation in the Unites States. New fork Metropolitan Transportation Authority {MTA} In 2008, the MTA issued a competitive RFP for the turnkey management of its 34 commuter parking facilities (garages and surface lots) consisting of more than 14,000 parking spaces. The existing parking operator for Metro North had been managing the railroad's parking assets for the past 11 years and according to the MTA had provided "satisfactory" level of service against which all respondents would be judged: in the end, LAZ was unanimously selected over all other respondents, including the incumbent. LAZ's proposal to combine advanced technology and superior customer service provided Metro North with; in the MTA's own words, "the ability to take our commuter parking program to a higher level... 17 The City of Macon Georgia A In January of 2009 LAZ was selected by the City of Macon Georgia to provide turnkey parking management services. Pending City Council approval, LAZ will install 800 meters and manage ail aspects of the City's parking system. Enforcement, Garage, Lot and Residential Parking Program administration are included. The City is in the process of negotiating parking equipment contracting with LAZ parking as their consultant. This operation is scheduled to begin in April 2009. LAZ Parking Senior vice President, Georgi Taja was instrumental in preparing and negotiating contract with the City of Macon. Client. Morgan Stanley Infrastructure Partners MSIP and LAZ were awarded the 99 -year concession agreement to operate America's largest underground parking system by the City of Chicago for 9,178 spaces in four parking garages in downtown Chicago. Chicago Loop Parking is located at the heart of the City's i "ii +sI tourist attractions, downtown schools and major Chicago k+ yq events, Millennium and Grant Parks are located along the nation's second largest concentration of office space. Since its opening in July 2004, Millennium Park has hosted millions of people, making it one of the most popular destinations in Chicago.. MSIP purchased the concession for $563MM and holds 100% of the equity. Client: New York City Port Authority Bus Terminal LAZ Parking provides24 -hour parking management for this facility near Times Square and which serves as the country's largest and busiest bus terminal, This is one of Manhattan's two largest public parking facilities. This garage contains approximately 1,500 spaces and produces $8.5 million per year in revenue. The facility services every parker type including retail, office, hotel, municipal and general commuters, Since taking over the management of the garage, LAZ Parking has invested over $500,000 in new state -of -the -art revenue control and access control equipment. The new equipment includes a license plate recognition system, credit card in and out payment methods; automatic pay stations, gate arms, nesting area for reserved parkers and digital recording, devices and cameras. 18 Client: Norwalk Parking Authority LAZ Parking operates this municipal parking system in Norwalk, Connecticut, which consists of four garages, nine lots totaling over 4,000 parking spaces; on- street valet and all on- street enforcement and metered operations. LAZ has developed procedural and t valuation models for each of the locations as well as implementing cashless operations at recommended locations. LAZ not only manages each location for Norwalk, but also provides comprehensive on- street RROW7 parking operations with ACS State and Local Solutions. LAZ meets regularly with senior staff and elected officials, as well as with various civic and business organizations to maintain a comprehensive parking management plan which meets the diverse parking demands placed on the Norwalk Parking System. LAZ acts as a resident parking consultant to city officials to ensure all customer service goals and fiscal and operational obligations are met. LAZ /Vinci Park Municipal Matrix V t__ t' NOMA LAZ LAZ Parking and Vinci Park of Paris partnered to create the largest private operator of Municipal parking in the world. Many of the cutting -edge parking technology is manufactured in Europe and Vinci is one of the largest purchasers of parking equipment This allows LAZ parking the opportunity to have a product proven in the field prior to implementation in the United States. The breakdown' of locations and amount of on street parkingforthe partnership is as follows: 19 US Municipal Clients On- Street Municipality # of Spaces Motors" -- City'of Gfiicago 36,000. 36;000 Washln ton Metro Rrea Transit Authority Port Authority of New York of Norwalk Parkinrl Authority ^ 59,000 1 250 850 200 Norwalk Parking Authority _ _ 40,000 Massachusetts Bay TransportatiorrAuthority 25,037 Cit ay f South Miami University of Miami 1000 350 700 350 Village of Bal Harbour, FL Town ofSurfside, FL _ 50 750 50 750 US Total 650 650 164;937 38,700 European On-Street Contracts Country 13,353 Czech Republic 33,813 Paris (Center A� Suburbs) 106.485 Prance ©then Re ions, -- 84,790 United Kingdom -- 38,525. European Total 346,990 m Norwalk Parking Authority Various locations & On Street Norwalk, CT Operated by LAZ Parking since 20021 4,000 + spaces Client Information: Katherine Hebert Norwalk City Hall Purchasing Department, Room 163 1,25 East Avenue P.O Box 5125 Norwalk, CT 06856 (203) $54 -7712 LAZ Parking was selected to operate this municipal parking system which consists of 4 Garages, 9 lots totaling over 4,000 parking spaces; on- street valet and all on- street metered operations. LAZ has developed procedural and valuation models for each of the locations as well as implementing cashless operations at recommended locations, along with recommendations for developing the optimal operating format for each of the City's locations. LAZ not only manages each location for the City, but we also provide comprehensive On- Street parking operations accompanied with ACS State and Local Solutions, LAZ meets regularly with senior staff and 19 elected officials, as well as with various civic and business organizations in the development of a comprehensive parking management plan designed to meet the diverse parking demands placed oil the Norwalk Parking System. LAZ performs as a resident parking consultant working: with City officials to ensure all customer service goals and fiscal and operational obligations are met. I.AZ personnel are trained to perform multiple tasks; which translates into significant operational savings and increases, in overall customer satisfaction. LAZ Parking assumed the on- street parking management responsibilities for the City of Norwalk in January 2005; The on- street system contains 150 2 -hour parking meters located throughout South Norwalk and 250 2 -hour limit spaces located in East Not better known as the wail Street Area. LAZ is directly responsible for the on- street parking system to include: • Supervision of four City of Norwalk Parking Enforcement Officers • Management and supervision of LAZ and contracted parking enforcement staff • Installation, maintenance and collection of 150 2 -hour parking. meters • Installation and maintenance of all parking regulatory signagc • Parking violation management and collection of parking violation fines and penalties Since assuming these duties LAZ has significantly increased parking meter revenue, parking violations issued and parking fines collections as illustrated below: 21 FY 05 FY 06 FY 07 Meter Revenue $ 79,351 $88,775 $ 93,531 Violation Revenue $521,212 $629,789 $858304 Violations Issued 21,326 33,467 43;523 The improvement in performance is directly contributable to the on- street parking management principals LAZ Parking recommended and ultimately implemented in the City of Norwalk as well as other LAZ Parking on street operations. These included: On street parking should promote short term durations to support retail uses • On street parking should economically encourage short-term durations • On street parking should economically discourage long -term duration in retail areas • Non - punitive economic strategies should be employed to encourage parking durations • On street parking should be convenient • On street parking regulations should be easily= understood • Parking enforcement efforts should be fair and consistent • Recognition that the level of compliance with parking regulations is a result of credible collection effort, and not the number of violations issued Parking Authority (if Baltimore City. Baltimore, MD Operated by LAZ Parking Since 1990 5,000 spaces LAZ Parking manages six (6) garages consisting of nearly 5,000 spaces which service the parking needs of a Wide variety of users in greater Baltimore City: Some of the facilities are operated in partnership with PMS Parking (Minority Owned Business); Client Information: Bheti Molock Parking Authority of Baltimore City 200 West Lombard St Baltimore Mil 21201 (443)573 -2800 22 Town of SurPside Surl'side, PL Operated by LAZ Parking since 2006- 600 spaces LAZ Parking manages meter collections and maintenance for over 700 meters for the Town of Surfside. We are currently consulting for the Town to convert over to Pay and Display technology for over 75% of the parking meters. LAZ Parking will finance the entire cost of buying the machines on behalf of the Town is they choose this option. Client Information: Gary Word Town Manager Municipal, Building 9293 Harding Avenue Surfside, FL 33154 ,rte 4 =or t ✓into 7rofsur'fside(7.aoy University of. Miami Coral 1 {Yl�I iii. oral Cables, Fl.> Operated by LAZ Parking since 2006 400 spaces REEMM University of Miami- LAZ Parking provides meter collection services for over 400 single space meter and 5 New Digital multi -space meters for UM. This agreement has been in place for over 4 years and continues to grow as the University acquires more land and installing additional meter space parking. Client information: Norma Perez Budget Director 5665 Ponce Do Leon Blvd. Coral Gables; FL 33124 (305) 284 -1640 Village of Bal Harbour Rarl T-laarbour, Ft Operated by LAZ Parking since 2006 Village of Bal Harbour — LAZ Parking provide meter collection and maintenance for this village. LAZ Parking has been involved in all phases of converting single tread meter operation to multi space master meter operation. Bal Harbour chose Digital Pay and Display Machines. They will be installed May 2009. 23 Client Information: Alfred Treppeda: i3al Harbour Village Ball 655 96' Street Bat Harbour, FL 33154 inanani�e7!et�balhzu haurilori dacom WMATA Washington Metro Area Transit Authority began operations June 1, 2004 Total Number of Spaces — 59;000 Location of facilities — 35 locations in the Greater Washington, DC area, including Maryland and Virginia. 'technical Proficiency Revenue control systems utilized at each facility- Patrons pay with SMART TRIP CARD, installation of AMANO pay -in -lane to accept credit cards for non- traditional riders Contract Value Annual gross receipts -$54 Million. Renewed in ZOOS for 5 additional years Contracting Party Patrick Schmitt WMATA 600 511, Street. NW Washington DC 20001 (202) 962 -1783 rl):iehF7li it((ll�'i'nat£i.(:Oin. Type of Work Completed LAZ provides staffing (PCAR) and oversight for all locations throughout the WMATA Transit Rail System. This includes 57 locations with approximately 59,000 parking spaces throughout Maryland, Virginia and Washington, DC. Our main function is customer service, assist and provide general information to the METRO ridership. Revenue Collections Amano- McGann pay in lane has been installed in 6 properties as "pilot" program for WMATA to receive Credit Card payments for parking. Prior to this the only way to pay for parking was on SMART TRIP CARD which had to be purchased in the stations. 24 LAZ Parking in the process of installing pay in lane systems in the rest of the Washington Metropolitan Area Transit Authority 'facilities:. As stated. above, 6 out of 38 pay in lade stations have been installed for non4raditional riders, However, for the majority of the people who ride daily pay with the "Smart'frip Card ". Customers load money on to the card and can use it to hay for the train or pay for parking. These pay is lane systems and Smart Cards eliminates cash which in turn aids in eliminating potential theft. Schenectady Mefroplea Development Authority Schenectady, NY operated by LAZ Parking Since 2004 3,000 Spaces Client Information, Jayrne Lahut Executive Director Schenectady Metroplex Development Authority 433 State Street Schenectady, NY 12305 (518)3.77 -1109 x102 Type of Work. Completed In December of 2004 LAZ Parking commenced a five -year contract to manage a total of 8 parking facilities on behalf of the Schenectady Metroplex Development Authority. One facility is a garage encompassing over 2,000 parking spaces. The remaining 7 facilities are public surface lots encompassing over 1000 spaces. The parking'facilities service area residents, businesses (including office towers, theatres, and restaurants), commuters and patrons. The greatest challenge in this project has been the conversion of free parking to pay parking. The 7 surface parking lots were "free" parking facilities. LAZ Parking developed a comprehensive and well coordinated plan to implement a pay parking program at each of the surface lots: This prog ain was successfully implemented in June of 2005. 25 ONNEUMM COPE OF SERVICES REQUIRED FOR METER MANAGEMENT 26 L SUMMARY OF REQUIREMENTS Parking Euf•ori etttent Trainin All newly hired parking enforcement officers are required to go through a rigorous and thorough training program. The training program has been established in order to ensure continuity and consistency regarding all areas of enforcement. It stresses professionalism, respect, honesty; courtesy; appropriate conduct, duties, responsibilities, knowledge and instruction in general administrative rules and procedures governing the parking enforcement unit The role of the Parking Violation Bureau as it relates to parking regulation and enforcement is to be in compliance with proper techniques and methods relating to the enforcement of parking Iaws, ordinances; regulations and codes: It also stresses the importance of maintaining a customer friendly attitude while interacting with coworkers and the public; The key here is to remain professional at all times and do not take anything personal. LAZ Parking strongly committed to training all enforcement officers to meet the criteria set forth by the city of South Miami and Miami -Dade County parking violations bureau. That is why all employees are required to complete and acquire parking enforcement certification prior to eligibility for employment with LAZ Parking. A copy of our detailed training manuals can be provided upon request including our "Enforcement Training ". Our training program continuously offers on site field support to ensure standards set fort)) in the contract are exceeded. LAZ emphasizes techniques used fo increase public awareness and to improve the human relations skills ofparking enforcement officers. Effort is made to develop egectve interpersonal communication skills for dealing ivith disgruntle individuals and groups encountered by disgruntle patrons that have received Violations. Miami -Dade county Parking enforcement officers utilize Autocite handhelds and its software for issuance of parking citations and data downloading. Aside from the PVO certification training as it refers to the Autoeite handheld and computers with multiple reporting capabilities; LAZ Parking conducts training on all functions of the reporting system administered by the Parking Violations Bureau. This includes full draining and, education on parking violation provisions such as: How to, Identify special decals and license plate recognition, writing manual citations, County ordinances, Florida statutes, scofflaws, court procedure hearing, etc. Additional customer service training is provided on site in the field, LAZ Parking takes pride in having our enforcement officers well trained to learn and memorize city layout; decal parking zones, assigned schedules and strategic routes; concise records, reports, declarations, traffic safety laws and citations act in a courteous and effective manner when dealing with the general public and/or irate parking violators. 27 Our parking enforcement officers are given a copy of the South Miami valet partdng agreement wherein provides detailed guidelines and regulations to be 'followed by the valet operators, to be regulated and enforced accordingly. In addition LAZ Parking was involved in the first transition and implementation of the parking- phase of the newly launched Miami -Dade County Court Notify Subpoena manager system in October; 2007, known throughout Miami -Bade County's justice system as e- Notify. The implementation of this software gave our enforcement officers an opportunity to be Bart of the first phase of E- notify introducing this benefit to Parking divisions of enforcement agencies. This will ensure prompt notifications for those violators receiving subpoenas and court notification. The e- Notify system enables the Courts to increase enforcement agency attendance, improve efficiencies and accountability across multiple departments, agencies and jurisdictions. LAC Parking provides additional training for all parking enforcement officers on updating scheduling and personal acknowledgement including execution of electronic court subpoenas. irNIFOR'v1ENT DUTIES Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance. Y Maintain close communications the city. and LAZ Parking personnel, using two - way radios:. Write citations for violator with illegally parked vehicles. Mark tires of parked vehicles with chalk and record time of marking and return at regular intervals to ensure that parking time limits are not exceeded. > Perform simple vehicle maintenance procedures such as checking oil, and report mechanical problems to supervisors. i Safe work methods and safety regulations pertaining to die work, including driving habits. i? Observe and report hazardous conditions such. as missing traffic signals or signs, and street markings that need to be repainted. A Investigate and answer complaints regarding contested parking citations; determining their validity and routing them appropriately. ➢ Maintain assigned equipment and supplies such as handheld citation computers, citation books, electronic PD A, tire - marking chalk. Provide information to the public regarding parking regulations and facilities, and the location of streets buildings and points of interest. r Appear in court at hearings to contest, traffic citations. Make arrangements for illegally parked or abandoned vehicles to be towed and direct tow -truck drivers to the correct vehicles, Miami -Bade Scofflaw compliance. 28 ➢ Eater and retrieve information pertaining to vehicle real time online paid by space using handheld PDA Patrol assigned areas and identify and issue citations to vehicles in violation of appropriate codes, laws, ordinances and regulations pertaining to on- street and public parking. Monitor and report parking signing and vandalism problems to appropriate repair maintenance staff; Report malfunctioning ureters to meter repair and maintenance. > Respond to public complaints of abandoned vehicles; tag vehicles after investigating vehicle status; arrange for the towing of vehicles if not removed within the specified tinge frame: Testify in court 'cases related to parking violations and citations as required. • Maintain records related to work performed. • Use sound, independent judgment within established guidelines. • Deal tactfully and effectively with those encountered in the course of the work, including hostile and irate citizens. Prepare and maintain required records, including logs of parking enforcement activities, voids and records of contested citations. METER COLLECTION & MAINTENANCE LAZ Parking recognizes the importance of continuing our aggressive approach to ongoing everyday repairs of single, meter with malfunctioning. equipment problems. It our responsibility to aggressively execute meter refurbishing programs in conjunction with our objective to aesthetically improve overall appearance we also understand revenue producing impact and negative feedback that occurs. Below are some of the everyday issues we will continue to address. We are responsible for the collection of meter's including maintenance and installation of parking meters, meter post, and parking sign faces shall be scheduled on a proactive basis:. We will also perform new meter installations parking meter post, valet ramps and decal parking LIZ Parking understands the importance of minimizing the broken meters great deal of importance as it pertains to maintenance of meters and how aesthetically and for revenue enhancements all pertain to the meters being' well maintained and properly working which at the end of the day, translates into generating more revenue for the city. As part of our maintenance program we will maintain and furnish upon request weekly,, monthly maintenance activity reports summarizing all work that was scheduled and completed during the previous month. Please refer to our "Technology" section were we make recommendations for improvements on technical efficiency and effectiveness for the overall operation. This 'specifically focuses on meter maintenance and collection. LAZ's, 29 suggest that this equipment be utilized to improve checks and balances, a maintenance track record and tighter revenue controls. Maintenance issues are reported to the supervisor daily, to avoid delays or problems that may arise. Supervisors will be required to perform a thorough inspection the compiled and will follow up with maintenance personnel. LAZ Parking will provide weekly productivity report with detailed activity reporting, summarizing all work scope detailed meter number and specks repairs conducted and demonstrating a daily breakdown, Following are duties performed. > Meters that are jammed; low battery, changing of domes, 'replacing hourly stickers and rate plates, fixing pole heights and bent poles, januned meters, painting of meter heads and poles, cash key malfunction, etc. Prepare and maintain required records, including logs of meter maintenance repair records. r Daily Meter repairs including weekly meeting with the supervisor to continue to tackle the everyday maintenance needs.. Assign and review the work scope and projection of future repair timelines. > Oversee review meter labeling and imperative to ensure, compliance with laws; ordinances and administrative rules for public safety. ➢ Responsible for collection of coins and meter parking revenues twice a week. 9 New parking meter installation and of meter post and parking signage which will be scheduled on a proactive basis. SUPERVISOR Customer concerns are resolved in accordance with South Miami guidelines. Our field 'Supervisor's expertise with conflict resolution can be accessed via telephone, written correspondence or face -to -face communication. Enforcement or maintenance program deficiencies are addressed via training, policies changes and/or disciplinary action. a Supervisor will be completely trained and capable to handle meter repairs as a support on the weekend, should an emergency broken meter situation arise. r Under the direct supervision of the Operation manager, in compliance with all PVB laws, ordinances, codes and regulation's; interacts with the public in regard to enforcement issues and general information matters; evolved in the entire Parking enforcement and maintenance program of services and repairs of parking enforcement equipment, such as meters, parking machines and signs; and performs related duties as assigned. Observe and evaluate effectiveness, and ensure that certain areas are being patrolled. 3 0 "r Our onsite supervisor will work very closely with the city of South Miami . management to ensure the daily coordination and resolution of any operational issues as they arise: Oversee the maintenance program, including data entry and implementation of new programs and procedures including weekly meeting with maintenance personnel to ensure all repair and project are meeting deadlines. Responsible for assuring that requisition necessary supplies. Processing officer activity reports to ensure continued high citation productivity. r Supervision of LAZ Parking will provide productivity monthly activity reports summarizing all work citation output for each enforcement officer during shifts. The report will demonstrate a daily breakdown by enforcement officer and the time sequence citation output throughout each shift. A copy of this report shall be provided to the city for review. OPERATIONS MANAGER - JOSE FERNAND EZ Jose joined LAZ in 2006 and over has over 12 years of parking management experience and currently oversees the overall management of the South Miami, parking contract for the pasta years. a Responsibilities include: oversight of all parking operations at South Miami, staffing requirements and all essential aspects of the contract with a high level of customer service. a Manage, planning, scheduling, training, and directing of all operational activities to ensure that we are exceeding all expectations. Resolving Parking Hotline related parking issues, questions, disputes or concerns from violators, visitors and residents of South Miami, left directly on our Parking Hotline. a Monitor, review and analyze the fluctuation of approaching the most effective method and strategic approach to enforcement. a Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized. by maintaining the highest level, of service thresholds and initiatives that are aligned with the expectations of the city of South Miami. a Implement and complete other projects, programs, and initiatives that may anise from the operation of the enforcement, collection and maintenance a Conduct field inspection and follow up on maintenance program, including inspection of "parking signage" throughout the city, to ensure they are clearly displayed and utilized when applicable. 31 Training Manuals (Sample) F"MR1311 a WIG ENFORCEMENT MARAGEMENT to Parking caffirol H"Wy A Integrity OWrs !'EM AW "d a 1;111 ww""q WTUT1.11. =110=1 me in fw" with ; ttI "MMI uslome's MA,M.d WMA ?ind 'd mlwm dw cmvo WIF Tom, .11 Mh, 6k il¢4yPUr sq."ww if dwsom .'� .1way, w"th H"Wy A Integrity OWrs !'EM AW "d a 1;111 ww""q WTUT1.11. =110=1 me in fw" with ; ttI "MMI uslome's nraffiuc;,fioln to Varking Wow ' Aecurnny mel a ryp youractf kzinr�rt >rv� .knt e ere4 atl rF�d pr ceirlc i cernies ;,r putotif n &1 Nay close m1h cw e �iry.f' tooi.. d d¢d to St,. aU resmrotg ottanRinn Yp tirottica e psr!errne pa5r weecil ebta #a you #o. 6o9'ali iti:4`as a & ;utr, prop.'. inPormni'Ipn 52� kmntpi,wv +�nS vz wi«� ""ri. � f< iw -sAroi •. xtax* 33 Courtesy tl c ans rve4c 4osd KCfip' -in COpF nrdtiofyw, 9a o'elifa(.-d (o'. h�_fwkir Idle c 1vt t oSn #aitt n. hov¢ pague4'tmr esNat ntw' l you Pie omne and pnii §e otbnrz 4'awFirrsc eiwy r in dunuano,' Pos tihe i even Q1 repud< di:'fi,ull At�i51q nraffiuc;,fioln to Varking Wow ' Aecurnny mel a ryp youractf kzinr�rt >rv� .knt e ere4 atl rF�d pr ceirlc i cernies ;,r putotif n &1 Nay close m1h cw e �iry.f' tooi.. d d¢d to St,. aU resmrotg ottanRinn Yp tirottica e psr!errne pa5r weecil ebta #a you #o. 6o9'ali iti:4`as a & ;utr, prop.'. inPormni'Ipn 52� kmntpi,wv +�nS vz wi«� ""ri. � f< iw -sAroi •. xtax* 33 2. STAFFINc REQUIREMENTS (ADjUSTED) Proposed Staff LAZ Parking proposes to add on on-site supervisor to assist in the operation. We will also add a full-time Maintenance employee, This would add, about 40 hours of Meter citation coverage and 16 hours of Maintenance coverage per week. This coverage is needed to assist in the conversion to master meters as well as much needed coverage for new garage that was not included in original scope. Sample of new schedule below: Cite of South Miami � fff r I Schedule Hours per Monday Tuesday Wednesday Thursday Friday Saturday Sunday Week Personnel Hours per L,jamtemunL/Lollection Staff: SUP—ervisor I Fulltime – Ruben Gonzalez I Fulltime -rBD I Part -timer Lazaro Gonzalez Enforcement Of 3 Fulftime – David Dzahiba, Mike Perdomo, Carlos Marenco I Part- time – Alex Ruano (,1 employee on Military Leave,.; Elinor Berkowvitz) 34 3. PERA'31t; NS 1 AINAGE R - JOSE FERNAAND Z Jose joined. LAZ in 2066 and has over, 12 years of administrative corporate accounting experience with >a strong track record in revenue controls; hurnan resources, employment recruitment, financial growth development and management of new parking acquisitions including hotels; office, building,; hospitals, entertainment valet venues and municipalities. Jose has parking management experience and currently oversees the overall management of the South Miami parking contract for the past 3 years. • Responsibilities include: oversight of all parking operations at South Miami, staffing requirements and all essential aspects of the contract with a high level of customer service. • Manage, planning, scheduling, training, and directing of all operational, activities to ensure that we are exceeding all expectation. • Resolving any parking hotline questions, disputes and concerns from violators, visitors and residents of South Miami left directly on our Parking Hotline. • Monitor, review and analyze the fluctuation of approaching the most effective method and strategic approach to enforcement. • Ensuring that increased revenue; managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations' of the city of South Miami, • Implement and complete other projects, programs, and initiatives that may arise from the operation of the enforcement, collection and maintenance o Conduct field inspection and follow up on maintenance program, including inspection of "parking signag&' throughout the city, to ensure they are clearly displayed and utilized when applicable. 35 4. HIRING AND UR LAZ Parking believes that first 'impressions are lasting impressions. We believe people make the key difference in the service sector and have developed the following training intensive program to help develop our employees into the best in the industry. All new employees have a training session with either their manager or file city manager to go over important aspects of the job, i.e. uniform policy, review process, pay scales, policies and procedures on missed days, etc., and customer relations. Most importantly, all new employees are introduced to LAZ's "Think. like an Owner" philosophy. At the front - line employee level, this translates into providing service to and solving problems for; the customer. 'Employees are encouraged to demonstrate initiative and make common _ s'en'se decisions in order to satisfy specific needs of the customer. Our aim is to impress upon our customers the fact that our employees are empowered to assist them -- and exemplary performance by employees in these categories is acknowledged and 1 or rewarded. An employee who perceives his role as a "processor" rather than as a problem solver, and who demonstrates any trace of "it's not my job -ism" will be negatively reviewed (and warned that failure to address that attitude problem will be the basis for termination). After this initial session with a manager, all employees are scheduled to work with another employee to assist with the adjustment to a new work environment. Training ranges from 8 hours to 32 hours based on manager and employee (trainer) evaluations. During this time, trainees are instructed on shift reports, puncb4n and punch -out procedures, revenue control, equipment, deposits and emergency procedures. LAZ Parking has consistently found ways to attract and retain quality employees from the competitive employment market. This is achieved through several different avenues that start with the recruiting efforts, the selection process; ongoing training and developing, motivational techniques, providing upward advancement opportunities and offering better wages and benefits than the industry average to all employee levels. EmploXwent ey-ith LAZ Prelimmail lore - Interview Screening At the front -end of the process, LAZ Parking often uses a 'professional telephone interviewing service to pre- screen candidates before they are invited in for formal interviews. Hiring managers are trained in how to narrow down the potential pool of applicants to qualified individuals, and how to thoroughly check employment and personal references. All potential enforcement officers must complete state certified test prior to applying. Background Checks All candidates for employment, prior to receiving an employment offer, must successfully pass a criminal background check. Depending on the preference of our 36 client at any given Location, candidates may also have to pass a pre- employment drug test. Criminal Background Checks LAZ Parking utilizes the services of American Background Information Services, Inc:, to perform background checks (including criminal record searches, credit history and motor vehicle record searches) on all prospective entry - level and management candidates. Screening of all management -level candidates, including supervisors, specifically covers criminal records, credit violations, motor vehicle driving infractions (if the positions involve driving'), educational credentials and prior employment. Candidates for non management positions that involve driving are screened for criminal and motor vehicle driving infractions. If the position does not involve driving, the candidate is screened for a criminal record. Pre - employment Drug Tests Pre-employment drug testing is required of all candidates for employment at the request of our client. We administer similar drug screening tests at all managed locations in which the client requests that we do. Screening Reduces Turnover and Improves Customer Relations Our hiring and pre- screening process helps us retain qualified employees for the long- term, which, in addition to reducing turnover costs; give's our clients and parking customers the opportunity to establish the personal relationships and trust that facilitates a successful and profitable parking operation. LAZ Parking has are industry leading i(No turnover ratio. Initial Employment All persons hired to work, full or pail -time; become employees of LAZ, are required to conform to the rules and regulations of LAZ, and are expected to perform their duties in the best interests of LAZ and its customers. The Human Resources Department performs a criminal background check for all new hires and follows the guidelines set forth by state and local governinem. All new hires participate in L.AZ's orientation program, which educates them on company policies, procedures, ethical obligations, and employee benefits. Federal laws require that every employee must shove proof of citizenship or a right -to -work document. At the start of employment, each employee is on probation for a period of 90 days, during which . time the employee's performance, attendance, job skills, and attitude is carefully evaluated. If at any time during the probation period, the new 37 employee fails to meet the requirements specified for the job, the employee may be terminated or offered another assignment. Employees must have self-confidence and a high level of self- esteem, must have good social skills, and must present a good personal appearance. Because LAZ believes that first impressions arc lasting impressions, and because LAZ understands that people make the key difference in the service sector, LAZ has developed a'four -part training program in which all employees participate. Classroom Training LAZ Parking's basic instructional program introduces each new employee to the fundamentals of parking. A comprehensive training guide educates employees oil . resident/customer relations, codes of conduct, job performance techniques, and problem solving. Most importantly, all new employees are introduced to LAZ Parking's "Recipe for Success": Trust, . Dependability, Positive Attitude, Teamwork, and the Ability to Learn, here, the employees are taught the 5 building blocks of success and how to utilize these qualities during employment with LAZ. At the front-line employee level, this translates into providing high quality service; creating a positive attitude, . and solving problems for the customer. Employees are encouraged to show initiative and to make common sense decisions in order to address specific needs of the customer. Our aim is to impress our customers with the fact that out employees are empowered to help them- -and exemplary performances by employees in these categories are acknowledged and /or rewarded. An employee who perceives his role as a "processor" rather than as a problem- solver, and who demonstrates any trace of "`it's not my job -ism" will be negatively reviewed (and will be warned that failure to address that attitude problem will be the basis for termination). Mentor Shadowing. New employees are scheduled to work with an employee in the 'same job category 16 to 32 hours, based on manager and mentor evaluations. During the mentor shadowing process, the mentor reviews all important procedures within the cashier /valet training guide. This important step assists new employees In adjusting to the specific work environment, and gives the new employee and example of acceptable work habits and teamwork. Mentors are chosen from the field of veteran employees based on their performance. Feedback Initial feedback -An employee's first l0 days are catefully monitored by the manager. The employee is shown an initial review, which addresses work habits; appearance, paperwork, customer contact and on-the-job performance. 38 40 -d:ay performance appraisal - All new employees are given a comprehensive evaluation after 90 days. Group evaluations - Group evaluations of work teams are conducted on a regular basis through staff meetings and at special training events. Additional individual evaluations - Additional evaluations are performed on an, as- needed basis and at time of periodic salary reviews. Post Employment Education: LAZ Parking also has a "Post Employment Education" program which instructs line level employees and managers on developing skills necessary, for advancement within the company. Formal classroom setting courses are offered, and employees must accumulate course credits in order to be considered for ,promotion. Examples of some of the courses that LAZ offers follows: It "GET 1,001, "lloew to become a better Manager" "iVliitivating you ¢- Employees" "Coinmmnicating to Employees" "Loss Prevention" "Property safety„ "Time. Management" "Rosiness Ethics" Employee Retention During the employee screening process, LAZ Parking tries to identify any employee Nvbo may have the potential to leave prematurely or who may pose atermination risk. As a. whole, LAZ Parking's turnover ratio is well below the industry average. LAZ employees stay with the company an average of 7 years. Our ability to retain employees is a function of (i) maintaining a positive- and supportive work environment; (ii) providing qualified employee's meaningful. career advancement opportunities; and (iii) providing a quality benefits program (see Employee Benefits section below). We believe in taking care of our employees to the best of our ability. 39 LAZ Parking is an equal opportunity employer;. We recruit, hire, train and promote our employees and administer our personnel policies without regard to race, color, national origin, ancestry, religious creed, age, gender, pregnancy; marital status, veteran 'status, disability, sexual orientation, lifestyle or non-job-related handicap or medical condition . or any other factor `in accordance with applicable laws. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal opportunity. In line with our business philosophy which is rooted in the goal of providing . opportunities to all employees, LAZ Parking is deeply committed to growing our diversity spending by engaging women and minority owned businesses, as well as inner= city residents and veterans. Alan Lazowski, our CEO, has imbued the company culture with a deep conviction of "doing the right thing." Giving the economically- challenged citizens of our country an opportunity to grow their business is just the "right tiring to do" In order to accomplish our goal, we have employed a threc�pong approach as outlined below: Mate- Certified W /METE, and ICBE Information Having contracted with numerous municipal organizations throughout our regions to manage their' parking facilities, we are familiar with the lists of certified MBE /WBE and ICBE that can be obtained through state agencies, We obtain updated list's periodically and use those lists whenever we need to subcontract specific projects or purchase materials. Working with Jobs-Training, Programs Many local governments have established some type of jobs training programs aimed at giving disadvantaged residents the opportunity to receive training that will enable them to earn living wages.. Whenever possible, we participate in those programs and work with the local agencies to formulate the types of training programs that mesh with the government or quasi- government agencies overseeing those programs. As an organization, we are delighted when a previous hourly employee whom we hired through a jobs program has advanced to a management level position. We provide every opportunity for these employees to advance, from shadowing a manager with good teaching skills, to sending employees to classes such as "Improving Coamnunication Skills" and "Developing Leadership Skirls." Equal Employment Oppol- tunitY I'talicy It is the policy of LAZ to provide equal employment opportunities by recruiting, hiring, training, and promoting employees without regard to race, color, religion, age, sex, national origin, ancestry, marital status, pregnancy, present or past history of disability, sexual orientation; veteran status of National Guard or reserve unit duty obligations, or any other criteria prohibited by applicable law. LAZ will not tolerate any conduct in violation of this policy. Violations will result in swift disciplinary action including termination if appropriate. 40 EEO Responsibilities All managers, supervisors and employees who make recommendations regarding the employment- related factors noted in this policy are responsible for the policy. All managers and supervisors are responsible for reporting and correcting any observed violations of this policy regardless of whether a complaint is received by another employee. EEO and Affirmative Action Guidelines and Procedures The company is committed to the principles of EEO and takes affirmative actions to ensure that all employees are treated fairly without regard to race, color, age, religion, sex, national origin, disability, veteran's status or oilier legally protected status. Such action, includes, but is not limited to, employment, promotion, demotion, transfer, recruitment or recruitment advertising; layoff or termination; rates of pay; benefits; or other forms of compensation; selection for training and educational reimbursement; and social and recreational programs. The company fully complies with all the laws and regulations that require; filing annual statistical, reports on employees and applicants for employment. In addition, the company strives to fully comply with all the laws and regulations that protect the disabled and disabled veterans. All applicants and employees are invited to voluntarily self- identify gender; race, veteran status, and any disabilities that require special accommodations for the purpose of equal employment opportunity as required by Federal and State laws. Employees should be made aware of the company's procedures for reporting violations of this policy by publication of these procedures such as this manual and other means as appropriate. All violations of this policy must be 'reported to the appropriate supervisor, the next level of supervision, or the Human Resources Department. The manager or supervisor must forward all complaints directly to the Human Resources Department. The Human Resources Department or its designee shall conduct a thorough, discreet and prompt investigation_ of all claims in violation of this policy upon receipt of the complaint. The investigation will be conducted by an objective member of the Human Resources Department or its objective designee. The investigation may include, without limitation, interviews with all parties to the complaint, any other person who witnessed the incident or has any other information concerning the matter. Confidentiality will be maintained to the extent possible without jeopardizing a full investigation. No employee will be disciplined or otherwise retaliated against for making a good faith complaint or for participating in or cooperating with an investigation, Once the investigation is complete, immediate, appropriate, corrective and/or disciplinary action will be taken. The result of the investigation as well as the decision as to any corrective and/or disciplinary action will be reported to both the complaining party and the accused party. 41 immigration Law Compliance policy The company will verify, through documentation; all employees' personal identity and eligibility to work in the United States in compliance with the Immigration and Naturalization Services' Employment Eligibility and Verification 1. -4. procedures Management must have newly hired 'employees complete, sign, and date Section I of the form 1 -9 on the first day of employment, £fy the end, of the third day of employment, management must complete; sign, and date Section 2 of the Form I -9 by reviewing the employee's original documents and establishing the employees 'identity and eligibility to work in the U.S. Management should not ask for or record more documents than are necessary per the fonu 1=9 and its instructions. Management must review Section 2 documents to ensure they are on the list of acceptable documents, appear genuine and relate to the employee. If the document must be verified, 33uman Resources must record the expiration date of the document in its re- verification tickler system. 1 -9 forms should not be kept in the employee's personnel files. Instead, the forms and document copies should be maintained together and audited animally. If a receipt is presented for verification purposes, counsel should be consulted with regard, to whether or not the receipt, is acceptable. Form 1 -9's must be kept on file for the longer of 3 years or 1 year after the employee terminates employment. Sexual Harassment It is the policy of LAZ to oppose any form of harassment -- including sexual harassment on the job by co- workers, subordinate employees, or supervisors. Substance Abuse Alcohol and drug consumption is not allowed during work hours or permitted in any work areas of LAZ Parking. Employees who show signs of being affected by drugs and/or alcohol will be subject to possible termination process. Esnployree Insurance LAZ Parking provides group medical insurance benefits and group dental insurance benefits. LAZ Parking and each full -time employee share the cost of the insurance policy premiums equally. Employees must, however, pay the full premium cost for any dependents added to their policies. Full coverage for employees under the medical,, life, and dental group plan is outlined below, based upon a bi- weekly pay schedule. Employee 401 h', Plan Every employee who has been with the company for at least one year and who works a minimum of 20 hours per week is eligible to participate in the 401K Plan. LAZ Parking matches every dollar contributed by the employee up to 5% of their contribution. For further details, please contact the LAZ Parking office. LAZ Parking Benefit Summary ranee. Vacation . I year 3 year: 5 ear: aid Sick Leave I year Personal Leave I year 3 years S ears Emergency Leave 90 calei Medical Leave (I year Re -hire Plan . year year Bi- weekly contribution by employee. X Nay purchase dependent coverage X Bi- wveeekly contribution by employee. X Way purchase dependant coverage. x Paid for by Company X I week paid vacation X 2 weeks paid vacation X 3 weeks paid vacation X Z days per year X 3 days per year X New Year's Day, MLK Day, Inauguration X Day, Presidents Day, Memorial Day, ndependenee, Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day I day per year X days per year X 3 da s er year X 3 days off with pay in the event of death X 5f immediate blood relative Jp to 12 weeks recuperative leave o X ibsence Dn a case by ease basis X Time off granted, and jury pay X. supplemented to equal noniial earnings 3niployee re -hired in the event of active X 3uty of reserve component call-up 3-'n ployee reimbursed cost of tuition & X 'ees for approved study 50% Company Matching Funds up to 5%1 X )f employee salary invested. Vesting is on i basis of yearly employment with th ■ f E] 43 SECTION 3 TECHNOLOGY AND OPERATIONAL IMPROVEMENTS 44 1, INTRODUCING AAA'- AND-DiSI LA' PARKING TECHNOLOGY Parking F.ctuirmient LAZ Parking embraces technology and with over 950 garages and surface parking lots currently under management, LAZ Parking has extensive experience with a wide variety of municipality conversions, revenue control equipment, systems and manufacturers. We are currently in the process of converting a 36,000 meter operation in Chicago to almost 75 % pay- and - display technology. LAZ Parking is not tied to any particular equipinci t vendor, but provides a significant discount to clients due to our large purchasing power. We use a parking equipment vendor with a proven product that performs well in the geographical area we are installing and local service response. The following includes some of the equipment we have installed and currently use at other LAZ locations; Digital Technology CALF � x LAZ parking is currently installing Cale machines in City of Chicago: Also used by City of St. Petersburg, FL P Iel{EON The largest supplier of pay -and- display machines in Florida. City of Miami ]leach and City of Miami use Parkeon. 45 Parlduf4 Eguipment Recomniendation We recommend the installation of 13-15 Digital Master Machines in Phase I of parking improvements in the City of South Miarni. Illustrated in the picture below are the possible locations of the Master Meters on 72nd Avenue, surface lots and 73`d Avenue. This would cover most of the Central Business District. We also recommend replacing approximately 100 Duncan meters in other high traffic areas with new conventional single meters. Our team has over 20 years of experience in installation, maintenance and collection of parking meters including overseeing all parking operations for the City of South Miami. Phase 11 would include additional master meters in the CBD. We also recommend changing the current rate of $1.00 an hour to $1.25 or $1.50 per Hour. 46 RE-TLJPjN ON INVIESTMENTIMASTER AIETLIVS1 PROPOSED EQUIPMENT IMPROVEMENTS & REVENUE. ENHANCEMENTS CITY OF SOUTH MIAMI Increased Meter Rate Year I 1, Increase Meter Rate From $1.00 $198MO per Hour to $1.25 per Hour. This increase would reflect a 18% additional revenue. Factors are loss of use due to dissention, Change Hours of Operation (9:00 am - 1:00 ain) Friday and Saturday. Total benefits of 26%. (escalated annually by 3916) 2. Installation of 15 Master Meters. $31,460 Meters would replace approx. 120 single head meters in Central Business District> These high volume and high revenue meters represent approx. 26% of the overall revenue. industry standard of 11% increase in revenue is projected when converting single head to master meters-( escalated annually by 39/6) Total Revenue Increase $229,460 CAPITAL COSTS & pPERATING EXPENSES I Purchase and Installation of 15 Pay- and Display and upgrade to accept crodit card Parking Master Meter equipment (Total Cost of Equipment is $225,500 including installation), Total Cost has been leased over 5 years with 8.5% interest charge ($56,518) 2. Repair and Maintenance: The new equipment is under warranty during year I and we estimate that only $8,000 of R&M expense iv ill be necessary in year 2, and it would $0.G0 increase by 3% thereafter. 3. Cost to operate the New Master Machine:, DSL lines, Paper, ink, etc, TOTAL CAPITAL COSTS & OPERATING EXPENSES TOTAL ANNUAL RETURN wl Rate increase TOTAL ANNUAL RETURN wl NO Rate increase 2 $263,940 $32,404 3 $210,058 $33,376 4 $216,360 $34,377 5 $222,860 $35,409 Total $1,051,208 $167,026 $236,344 $243,434 $250,737 $258,259 $1,218,234 ($55,518) ($8,000) f$55;518) (355,518) ($277,590) ($8,740) ($8A88) (58,742) ($33,470) ($18'000] ($19.800) ($20,700) ($21,600) ($991000) ($73,518) ($82,418) ($83,568) ($84,706) ($85 86G) ($410,060) $155,942 $153,926 $159,876 $166,031 $172,399 $808,174 ($42,058) ($50,014) ($60,182) ($60,329) ($60,461) ($243,034) 47 Ai DITION ALTFCHNOLOGIY! -ANI'DOPERANTLIKONAL ENUANCEMENT8 Electric Enforcement Vehicles (Gem Vehicles) LAZ Parking recommends replacing current (Cushman) vehicles with 2 new electric vehicles to reduce emission, gas consumption and overall compliance with a greener operation. Current vehicles need to be replaced due to repairs and age. a Approximate cost. is $13,500 per vehicle. Total Cost $27,000 (2) Flectrie Enforcement Vehicles (8egIVOY) LAZ Parking recommends adding this vehicle in addition to the 2 Gem vehicles to keep of the demand of enforcement. Currently we have to schedule one officer without a vehicle during peak demand and this vehicle will increase patrol time while maintaining ;a green policy. Approximate cost is $8,000 fully loaded t!fl Meier CoBectiors and Maintenance Device LAZ Parking recommends adding this device to streamline collection and maintenance process. These handhelds tracks money collected by meter and does a complete diagnostic test of meters. These devices will assist in check and balance with revenue collections and allows us to keep a historical of repairs and citation contested. M, LAZ PARKING CAPrrALIZING f €}ST OF TECHNOLOGY ENHANCEMENTS LAZ Parking has the financial resources to purchase all new Master meters on behalf of the City of South Miami. This cost can be amortized over an agreed. upon Ceram or paid in one lump sum back to LAZ Parking. LAZ Parking does not profit from the purchase of the equipment. We are extending the direct cost from the vendor to us and passing on the savings to the City of South Miami. LAZ recommends using Digital Technology for the master meters and Duncan for the single head meters. Digital is currently being used by the City of Fort Lauderdale and University of Miami. Duncan is the current vendor being used in the City of South Miami and includes interchangeable components with existing meters. LAZ Parking will purchase and maintain liability insurance in compliance with the City's requirement during the install. LAZ can capitalize the cost of the following: 0 (1.5) Master Meters (Digital) or a different vendor if city chooses 0 (15) Additional Meters in Phase I1 of modernization 0 (2) Gem Vehicles 0 (t) Segway transport vehicle 0 (I) Collection &Enforcement Device All cost can be amortized during term of the agreement. LAZ does not install master meters, a company certified to install will be responsible. The operation and management of the parking meter services for the City of South Miami represents an exciting opportunity for LAZ Parking. Our supervision and management of the ureters will maximize revenue, beautify through the use of new technology, add much needed controls and ensure a welcoming, user friendly experience for all patrons of the service. 49 SECTION 4 PROPOSED MANAGEMENT FEE AND OPTION'S 50 LAZ PARKING PROPOSED MANAGEMENT ,MENT FEE The monthly rate will include the services described in the RFQ. All cost below is included in the fee: Q All staff described in staffing schedule and operational plan. (P All payroll related cost, including taxes, health insurance and 401k All training and on -going training Q Criminal background checks and random drug testing Q (1) Maintenance Service vehicle (including gas, insurance and maintenance) and /�y necessary tools to perform maintenance of meters (replace single head meters) V. Uniforms and Badges for all employees Q /all necessary permits and licenses to operate duties i 7P Issuing and paying for Nextel phones for all employees Cost to hire state certified parking enforcement specialists (P_j All necessary insurance coverage and indemnification to operate in the city 1V[011thiv Fee $25,975.30 per t ionth or $311,700 Anitually Fee will require a yearly cost of living or CPI index increase during term of the agreement. Current agreement did not include any adjustments for cost of living increases. L,A7,1'arkirnn mill also entestah, a flat manage€ncr t fee Fvs"th all cost prise back to client. 51 CITATION REVENUE LIiZ Parking is always striving to maximize profit while maintaining a balance of client satisfaction and the sensitive nature of our business. She are constantly reminding our enforcement specialist that our job is to encourage meter feeding. Quotas are never set. LA Z. barking took over operations in 2006. The citation revenue has increased 35% in the past 4 years. This can be attributed to usage and the well trained and efficient staff. The low in crease from 2006 to 2007 was attributed to several days of inclement weather and the loss; of the surface lot due to new garage. We also increased. spaces when garage was completed in 2008, The increased usage and new garage resulted us in adding an additional parking enforcement specialist for the new contract terms. We are projecting to finish 2009 with approximately $1,316,000 in total citation revenue. This additional revenue along with increased revenue From teeter collections will allow city to absorb increased cost to operate enforcement and collection duties. 52 LAZ PARKING IN PUBLIC PRIVATE PARTNERSHIP in response to the privatization opportunities in Chicago in 2006, LAZ Parking partnered with Morgan Stanley to become the operating partner for the largest parking system in the US, with 9,200 spaces at Millennium Park in Chicago. With the increased den-Jand and growing opportunity to invest in all types of parking real estate, LAZ formed LAZ Parking Realty Investors in the first quarter of 2007. LAZ Parking Realty Investors is currently engaged in co-investment and advisory activities with various infrastructure funds on parking projects throughout the country. LAZ Parking Realty Investors has created a partnership with Lubeit Adler Real Estate funds to invest in up to $1 billion in parking assets, including non-infrastructure parking garages and lots throughout the country. Acquisition opportunities include privatization projects in small, midsize and large cities, as well as counties, hospitals, universities, transportation interroodals, arenas and on- street meters and enforcement. Future Trends in Parking Privati7ation 0 Continued expansion of private projects, investors Strong market Opportuniti" through increased awareness Fueled by concerns about public debt (D Better definition of ' equity (D Streamlining the process Leasing and Privatizing City of South Miami Parlijarr Asset Aureement Lease Optional LAZ Parking would like to entertain the possibility of operating Under a lease/shared revenue or complete privatization agreement to operate all parking for the City of South Miami. If LAZ and the City of South Miami can mutually agree to a fair Market Parking Rate structure we can commence with a lease agreement. Under this optional lease agreement, LAZ Parking would pay all normal operating costs associated with the ongoing operation of a parking facility; this would not include costs such as structural repairs, utilities, etc.... 53 SECTION 5 ADDITIONAL INFORMATION 54 CUSTOMER SERVICE AND PROBLEM RFS(3l,Ivs`i fON We have built our reputation by the excellent customer service we provide to our clients, customers, parkers and visitors. We continuously explore new ways to improve on the experience that people have when they utilize parking facilities which we manage. Our goal is to "GET 100" all the time on customer service and on resolving all customer issues, complaints or concerns in a prompt, courteous manner. The majority of customer/ staff interactions involve the following situations: 1. Customer looking for information— Information sought usually includes: (J Hours of operation Parking rates Directions O Available parking spaces Resolution: The information is provided to our employees so they can quickly answer the customer's questions. If they do not know the answer, there is a chain -of- command regarding who they should contact for the information. 2. Customers looking for a solution— Typical examples of this are: Q Customers who are lost Q Customers who do not have sufficient money to pay O Customers who cannot find their vehicles Resolution: LAZ Parking has specific policies and procedures to follow and resolve these types of issues. We will provide these to the South. Miami for approval before implementing them. Employee training involves discussion of these issues so they understand their role and responsibility. 3. Customers who waist to be heard— These customers can be the most challenging because they may exhibit and following actions: O Angry or upset O May be irrational Need to vent O Not interested in explanations RCS01Ufl 17: Employees are trained to Iisten effectively to the customer and identify the issue. They are also taught to remain professional, patient and offer a solution, We teach the cashiers phrases on haw to choose the most appropriate words when offering a solution. If a customer does not want to accept the employees' solution; they immediately contact their supervisor. He or she will be available to assist with these situations' and will promptly work with the customer to resolve the issue. We ask to get a name and phone number for further follow up action if necessary. 55 At DITION,",CUS'JUNI iR SERVICE All complaints are recorded in the operational logbook which is available for review by management and City of South Miami. This logbook serves as an aid to management to identify any reoccurring complaints in order to implement a more lasting solution or develop additional training programs for the staff, EsSi'1'i'IAI, t "&aS'I`t� tiEl Sla1�V €Cfs SI�II i fit 6f'd' § 1 IiI�L€Yl':i S The First Impression - Everyone has heard the old phrase "You never get a second chance to make a good first impression." This still holds true ever more today than before. As the current service provider for South Miami, it is expected that weuphold the highest level of customer service and professionalism. Not only are we the face of LAZ but the City of South Miami as well! Like most businesses, Parking Operations are a customer service business. How we handle those first impressions set the tone for our entire relationship with our customer. Each contact you have with any patrons, tourists or employees is one of those "moments of truth" where impressions are formed. We need your help in being the best that we can be! SMILE!!! WHY The ultimate I" impression. It shows that you are Happy and confident. It sometimes makes other people smile and can cheer them up as smiling is contagious.. WI EIN Instantly of course!! As the car pulls up, we say "When the window rolls down "(or as the customer approaches on foot). WHERE Everywhere of course! You are on stage. Sometimes those "moments of truth "' happen at the Booth... sometimes in the parking lot. REMEMBER, you are on stage. How You've got to paean it - A forced, half hearted smile is seen by everyone. Make it easy on yourself Do your best!! SPEAK FIRST! Wier To show the customer you care and are confident. It makes them believe in you; that you will help them. WHEN Just like it says—talk to them before they talk to you! l ! 56 WHERE Anytime at work, remember you could be the first and last impression flow Be enthusiastic and friendly. Give theta a solid opening salutation "Good Morning, etc.:.. EYE: CONTACT WRY The highest form of human courtesy is listening! The best way to show people you are listening is to look them in the eye. It shows that you are paying attention and that they are important to you. WHEN As soon as possible. WHERE Everywhere IIOW Don't stare, but show the customer that they are important and you are paying attention. They will see you as confident. FRIENDLY CONVERSATION WHY ;' It cements the positive experience you have already built. Friendly conversation is a "Rapport Builder", it's non- {hreatening and you are making the initiative again. It is a welcome step and possibly will allow you to solve or avoid problems. WHEN When it is appropriate, look for the opportunity but don't push as you do not want to come across intrusive. WHERE As above where it is appropriate, if you think it might be awkward do not engage in the conversation. But don't. be bashful. HOW Small talk, sports, hometown, the weather, and practice it just like anything else you will become better. L3FNFFIt.s We have transitioned hundreds of different parking contracts over the last twenty -six years of business. These include transportation intermodals, hospitals, municipalities, university, government and private contracts. Some of these contracts have required us to provide certain benefits, wages and employee perks. Our organization has the flexibility to provide at least the "equal" amount in these areas if not better. We differentiate ourselves from our competitors as we currently pay 97% of the total cost forhmlth benefits to our employees at South Miami. 57 REVENUE CONTROL EXPERIENCE With over 950 garages and surface parking lots currently under management, LAZ Parking has extensive experience with a wide variety of revenue control equipment, systems and manufacturers, Shown below is some recent equipment that we consulted on and implennente& Adriean's Lantdirtff — .Hartford: Connectz�cat We were selected by the State of Connecticut to manage one of Connecticut's largest parking facilities with a total capacity of 3,000 spaces. This facility is utilized by large monthly tenant contracts, along with a very high volume of convention attendees, hotel. guests and visitor parking demand. LAZ Parking worked diligently with the State of Connecticut and their consulting firms to design, bid and install a. $1.5 million dollar parking revenue control system. This system consists of a full windows based software component with AVt' technologies, pay -in- lanes, credit card in-and- out lanes, pay -on -foot stations within the convention center lobbies, and a central cashiering option for customer convenience in the parking management office. Conntecticat 1%inanncial Center — Nenv Ravens Connectieu LAZ Parking, in conjunction with owner Chase Enterprises, replaced an outdated based SECOM system with a federal APD SCAN NET Windows based system 700 - space, high volume transient and monthly garage. — Hartford .2X — Hyiyhr�d Connecticut This location consists of two components. The first is a total redevelopment and restructuring of the old Hartford Civic Center public and event garage. LAZ Parking worked alongside the developer and owner, Northland Investment Corporation, and their Consultants to accomplish the task of redeveloping. the existing 375 -space garage to accommodate a highly volume of mnthly, transient and event parkers. The second component was the development of a brand new 428 -space garage. The parking revenue control package consists of a variety of technc proximity cards to AVI technology, pay -in -lane, central cashiering, and a frill security surveillance system. Norwalk Parking Autltarlty — Nornvalk, C011necticut After being awarded the parking management contract for the City of Norwalk, LAZ Parking was instrumental in consolidating the access and revenue control systems in each of the five off-street facilities. Using Amano/McGanni and Parkeon equipment the consistencies brought about through these new installations enhanced customer services and cost efficiencies. The access and revenue control systems consisted of all aspects of technology from proximity cards to central cashiering and automated pay DOS for a taw f r� 58 stations that have effectively reduced labor expenses. 18 Temple Street Garrye — 13artfortt. Connecticut Just recently constructed, this brand new 343- space parking garage services the downtown Hartford business district along with The University of Hartford student housing and 11,000 square feet of retail and restaurant space. LAZ Parking successfully bid this project and oversaw the installation of new parking revenue control equipment consisting of an AVI TRANSCORE system, pay -on -foot, central cashiering, and pay-in- lane. 390 Corvrrress atreet anr1251Vortltern Avenue Boston, Massaclirrsetfs LAZ Parking was awarded the contract for these two lots in 2007. The lots are currently owned by Morgan Stanley and we provide parking management, marketing and collection services at these lots. In the 390 Congress Street lot we currently have 10 lanes of Zeag Equipment that are in a cashier collection format at exit. At 25 northern Avenue we have four lane of Zeag, which. has "parks" revenue software as well as "adapt access software for our monthly packers. Metropolitan Getraze — Boston Massaclursetts The Metropolitan Garage contains two lanes of Zeag equipment. This garage has a central cashiering systern( lag time reader format. 59 ADDITIONAL REVENUE GENERATOR (MARKETING) G) LA7 Parking believes that it is important to provide additional revenue streams for our clients below please find our suggestions f )�, Parking Stripe Advertising Parking Stripes@ are slip - resistant, fully insured, printed vinyl which covets existing painted parking stripes. The adhesive firmly bonds Parking Stripes@ to the existing painted stripe, yet can be removed without damaging the surface. Parking Stripe@ advertising messages are unobtrusive from public right-of- way areas, yet 'highly effective when standing over Parking Stripes Parking +trips;.@ Ink Parking Stripe@ ink has been designed specifically for outdoor use and can handle any weather conditions. Each Stripe will maintain its color for up to 5- years, well beyond the life of the stripe itself' Parking Stripe",R) Durability Parking Stripes@ are weather resistant and provide excellent reflectivity and color retention. Experience has shown that these stripes will show no appreciable fading, lifting, shrinkage or chipping when applied according_ to Parking Stripe@ Advertising's recommendations. All Parking Stripes@ are fully insured. BIG Media Sales LLC originated as a meats to sell unique vinyl vehicle wraps on high visibility trolley cars and double decker buses across major markets in the US. Over the past few years, SIG Media has evolved into a powerful entity of its own- reaching a more targeted consumer on the streets of cities all over the USA via vehicle wrap programs, sampling efforts, promotions and now - Parking Garage advertising programs all over the USA, working side by side with today's biggest brands in business, and making headlines with our investment in state -of -the art technology - 60 bringing the Outdoor category into a league of its own. BMS is in touch with every major out of home media buying and 'planning group, and is constantly added new options for those buyers to consider. Most recently, BMS embarked on a plan to deploy 32" to 50" fiat screens above "pay on loot'' stations in parking garages all over the USA via our connections with LAZ Parking. To say the least, we have no fear of the unknown. In fact—we embrace creative challenges, we thrive on the unexplored, and we defy conventional thinking with BIG action. We lake to call it MOBILE EXPERIENTIAL MARKETING, A true branding experience. We target people that are constantly on the MOVE, on foot and in cars. With a vinyl / sign program in place in side garage /lot entry I exits; along with a broadcast system deployed in garages /lots coast to coast, clients can expect to see revenue streams of between $5,000 to $25,000 per month based on market ranking, and ability to display screens and vinyl wrap / banner programs. Please see more example of advertising on the following page. 61 PROOF OF INSURANCE Insurance— LAZ Parking currently maintains the following minimum insurance coverage's however additional coverage can be added if needed. We have provided a sample certificate on the following page. General Liabifitv: $2,000,000 General Aggregate (Per Location) $2,000,000 Products and Completed Operations Aggregate $1,000,000 Personal and Advertising Injury $1,000,000 Each Occurrence $ 50,000 Fire Legal Liability (Any one Fire) $1,000,000 Non-Owned and Hired Automobile Liability $1,000,000 Employee Benefits Liability $1,000,000 Garagekeepers Legal Liability (Per Location) $ 25,000 Self-Insured Retention — Combined. Per Occurrence For General Liability and Garagekeepers: Legal Liability and Garagckeepers Legal Liability (Loss Costs Included within the self-insured retention) Automobile Liabilitv: $1,000,000 Automobile Liability $ 5,000 Medical Payments / per person $1,000,000 Uninsured Motorists $1000,000 Underinsured Motorists $ 1,000 Physical Damage Deductible LEini 4.ni er:{ @: Liability Deductible Employee Dishonesty— Blanket $500,006 $5,000 Money and Securities on/off Premise-q S 10000 $ I po Robbety and Safe Burglary on/off Premises S 10,000 $1,000 Excess Liabililv: $50,000,000 $50,000,000 Excess Liability Per Occurrence Aggregate Limit 62 SAMPLE, CERTIFICA"ll.. OF INSURANCE ACORD, Cr-RTIff T ABILIT INSURANCE ':008 .0_&_ - �61FA��!ABILIT ,N$ OURTIF104TE 79,07ZF ONLY AHD CONFERS Hp FlGFSS UPOR THE OERTIFIC47C ty rpsu&ace k4e=i, luC• WIDER IHIS OERTIMATE DOES 1107 WENC, E Tel 0R Soo viotoxy Rd, 47TER THE COVERLGE aFFORDED By THE POLICie P vartma Bay I IWO 6 .qozTt, QC!.ncy Kk INSURERS AFFORDW1% COVER�GE LAZ IAX�kimj 15 Lewis 52reet - tanct a' 'a" :,U"�,1,41�,�, Insurance_ A. owrr Fedaral Insurance Union Insurance ti .TO IF =CIT TO -�M EFI7 VIC &79 IIAT ES eVTA" tFSJlEhT, TEF'1 OF SCNC T f011 V�l I COITFA�T m 0��.EF. COV.�ECT Wff� FE. - $ l -bV V1% tg�:` - excuo OF ✓uOI 1,000.0co 10 -11" 7l31JSGO2 773—'2005 2,000,000 IXIA I'll II'li I M I 4 P,6, I'VR ts9sc.isx E:a 7(911 «E O7 7/3112005 COD. I lllll, 11 I.W Y,DO'O,GGtl so 000 cc XW IT/ 31 acc 131"200e 1,0-0,000 r =7 misd P..-Y CO,,—g VZ., I" IeLU111L1 'T "ItM I c£ 1" 'CORD QCRFORATION Me 63 LAZ PARKING FINANCIAL STATEMENTS I,AZ Parking 2006 Financials LAZ Parking 2007 Financials l AZ Parking requests that the following financial statements be kept confidential. ra zasAra: LALI; ,% P -n;mzs LLG CERTIFIED PUBLIC ACCOUNTANTS 231 FARMINGTON AVENUE FARMINGTON, CONNECTICUT 04032' (aeo) 070-7100. FAX (8eO).S7,e-7101 TO the stockholders Luz Karp Associates, Inc. and Subsidiaries Hartford; Gonaecticnt . we fated balance sheets of Laz Iaarp ies as ofllccember 31, 2006 and 2005 and retained earnings and clash flows cats on Standards for Accounting and of CordfIed Public Accountants. All st statements is the revresentadon of A reviow consists principally ofinquities of the Owners and management personnel and analytical procedures applied to financial data. It is substantially less in scope than an audit; in accordance with auditing standards generally accepted in the united states of Awerica, the objective of winch is the expression of an opinion regarding the consolidated financial statements taken as a.whole.. Accordingly; we do not express such an oplaton:. .. Based on our reviews, we are not aware of any material modifications that should be made to the accompanying consolidated financial statements is order for them to be in conformity with accounting principles generally accepted m the United.. States of AmeAea Our reviews were made for the purpose of expressing limited assurance that these are no material modifications that should be made to the .accompanying consolidated financial. statements in order for them to be in conformity with generally accepted accounting prtaciplos. The accompanying consolidated supplementary information presented. in Schedules I and 2 is prosented only for sttpplerrentary analysis purposes. Such ivforuraton has been subjected to the inguixy and analytical procedures applied in the review of the basic consolidated financial 1; statements, and we are not 'aware of any material modifications that should be made \a I ��t4R � ° E` Y:..t:. c:. 0 C certified Public Accountants April 23, 2007 (Except the last: sentence in the O*d paragraph of Note 4, as to which is dated May 24, 200'7) 64 LAZ KARP ASSOCIATES, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS $ 2,236,290 $ 1,201,161 December 31, 2006 and 2005 1,232,692 9D5,863 ASSETS 735,776 382,259 Current portion of long -term debt 2QQ6 200,533 CURRENT ASSETS: 66,126 332,951 Cash $ 2,054,719 $ 971,155 Accounts receivable, net of allowance for doubtful accounts of $25,OOD 4,569,162 3,022,767 at December 31, 2006 and 2005 2,829,051 1,841,249 Prepaid expenses and other current assets 665,778 532,771 Current portion of note receivable • related party 2,411 - Notereceivable - 75,000 - Due from management locations 299,714 529,823 TOTAL CURRENT ASSETS 5,926,673 3,874,998 MED ASSETS, NET 1,436,559 883,047 Common stock, class A, voting, no par value, authorized 10,000 shares, OTHER ASSETS: 7,126 shares issued and outstanding Sxurity deposits and bonds 34,540 79,567 Note receivable - related party 157.512 163,079 Receivables from stockholders, officers, and affiliated organizations 419,944 3D6,434 Other assets 80,904 69,768 TOTAL OTHER ASSETS 6921900 618,848 TOTAL ASSETS $ 8,056,132 $ 5,376,893 LIABILITIES AND STOCKHOLDERS'EOUITY CURRENT LIABILITIES: Accounts payable - $ 2,236,290 $ 1,201,161 Accrued expenses 1,232,692 9D5,863 DoRmadincome. 735,776 382,259 Current portion of long -term debt 180,739 200,533 Due to management locations 66,126 332,951 Accumulated losses in excess of investment In unconsolidated subsidiary 117,539 TOTAL CURRENTLIABILITIES 4,569,162 3,022,767 LONG -TERM LIABILITIES: Debt, net of current portion 642,445 323,200 Other liabilities 12305 151,289 TOTAL LONG- TERM LIABILITIES 766,070 474,489 TOTALLIABILIIES 57335,232 3,497,256 MINORITY IN 133,272 172,187 STOCKHOLDERS'EQUITY: Common stock, class A, voting, no par value, authorized 10,000 shares, 7,126 shares issued and outstanding 2,143 2,143 Common stock, class B, non - voting, no par value, authorized 10,000 shares, 2,850 shares issued and outstanding 857 857 Retained earnings 2584,628 1,704,450 TOTAL STOCKHOLDERS' EQUITY 2,587,628 1,707,450 TOTAL LIABILITIES AND STOCKHOLDERS 'EQUITY $ 8,056,132 $ 5,376,893 See notes to the consolidated financial statements and accountants' revlew report 65 LAZ RARP ASSOCIATES, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OE INCOME AND RETAINED EARNINGS For the Years Ended December 31, 2006 and 2005 2006 2005 REVENUES: Parldng and management contracts $ 36,651,512 $ 25,822,525 Reimbursement of management contract expenses 21,254,351 14,402,930 TOTAL REVENUES 57,905,863 40,225,455 DIRECT COSTS: Cost ofparking and management contracts 26,625,661 17,782,533 Reimbursed management contract expenses 21,254,351 14,402,930 TOTAL DIRECT COSTS 47,880,012 32,185,463 GROSS PROFIT 10,025,851 8,039,992 SELLING, GENERAL AND ADMINISTRATIVE EXPENSES 7,617,173 .6,365,892 INCOME FROM OPERATIONS 2,408,678 1,674,100 OTHER INCOME (EXPENSE): Interest income 34,439 56,698 Ioterestexpense (45,884) (63,117) Loss on unconsolidated subsidiary (216,914) - Miscellaneous 64,566 (20,476) TOTAL OTHER INCOME (EXPENSE) (163,793) (26,895) INCOME BEFORE MINORITY INTEREST 2,244,885 1,647,205 MINORITY INTEREST IN SUBSIDIARY EARNINGS 144,707 183,622 NET INCOME 2, IOD,178 1,463,583 RETAINED EARNINGS, beginning of year 1,704,450 1,080,867 LESS: DISTRIBUTIONS TO SHAREHOLDERS (11220,000) (840,000) RETAINED EARNINGS, and of year $ 2,584,628 $ 1,704,450 See notes to the consolidated financial statements and accountants'review report M LAZ KARP ASSOCIATES, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS For the Years Ended December 31, 2006 and 2005 See notes to the consolidated financial statements and accountants'review report 67 2006 2005 CASH FLOWS FROM OPERATING ACTIVITIES: Net income $ 2,100,178 $ 1,463,583 -- Adjustments to reconcile net income to net cash provided by operations: - Depreciation and amortization 310,331 210,975 Loss on disposal of fixed assets 4,586 17,953 Loss on unconsolidated subsidiary 216,914 - Bad debts 1,985 3,274 Minority Interest 144,707 183,622 Changes in assets and liabilities: (989,787) (380,783) Accounts receivable Prepaid expenses and other current assets (130,242) 273,937 Due from management locations (36,716) (46,403) Accounts payable 11035,129 279,014 Accrued expenses and other liabilities 299,165 (162,433) Deferred income 353,517 $9,094 NET CASH PROVIDED BY OPERATING ACTIVITIES 3,309,767 1,901,833 CASH FLOWS FROM INVESTING ACTIVITIES: Purchases of fixed assets (713,675) (220,148) Proceeds from the sale of fixed assets 4,972 - Advanceef note receivable (75,000) 3,156 - 3,036 Payments received from notes receivable - related party (Increase) decrease in deposits and bonds 45,027 (7,567) (Imucase) decrease in other assets (13,040) 110,406 Investment in unconsolidated subsidiary (99,375) - Investments in joint ventures 1,904 (681) NET CASH USED BY INVESTING ACTIVITIES (846,031) (114,954) CASH FLOWS FROM FINANCING ACTIVITIES: Net advances to stockholders, officers and affiliated organizations (! 13,510) - Net repayments from stockholders, officers and affiliated organizations 45,268 Fioanchigcosts Advances from the issuance of notes payable and other long-term debt (15,350) 367,066 - - Repayments of notes payable and other long -term debt (214,756) (316,601) Repayments of notes payable - related parties (168,000) Distributions to shareholders (1,220,000) (183,622) (840,000) (127,126) Distribution to minority shareholder NET CASH USED BY FINANCING ACTIVITIES (1,380,172) (1,406,459) NET INCREASE IN CASH 1,083,564 380,420 CASH, beginning of year 971,155 590,735 CASH, end of year $ 2,054,719 $ 971,155 SUPPLEMENTAL CASH FLOW DISCLOSURES Operating activities reflect: $ 45,884 $ 63,117 interest paid Non -cash investing and financing activities: 147,141 236,236 Purchase of fixed assets with notes payable Debt retired through trade-in - 32,292 See notes to the consolidated financial statements and accountants'review report 67 LAZ KARP ASSOCIATES, INC. AND SUBSIDIARIES SCHEDULE 1- CONSOLIDATED SCHEDULES OF PARKING AND MANAGEMENT CONTRACT REVENUES AND DIRECT COSTS For the Years Ended December 31, 2006 and 2005 2006 2_OD5 PARKING AND MANAGEMENT CONTRACT REVENUES: Transient parking $ 9,689,594 $ 2,828,305 Monthly parking 7,405,777 6,151,489 Management and data processing fee income 6,624,605 4,785,300 Coupon, validations and special revenue 12,506,762 11,299,101 Maintenance revenue 435,982 766,577 Refunds and cash shortages (11,208) (8,247) TOTAL PARKING AND MANAGEMENT CONTRACT REVENUES It 36,651,512 $ 25,822,525 DIRECT COST OF PARKING AND MANAGEMENT CONTRACTS: Location rentals and related taxes $ 13,439,329 $ 5,770563 Gross wages & bonuses 9,009,476 8,250,262 Payroll taxes 869,662 798,446 Employee benefits 546,799 597,381 Telephone & utilities 457,424 264,339 Vehicle expenses 363,104 374,129 Insurance 331,049 406,658 Repaira & maintenance 308,123 286,584 _. Claims 258,678 251,619 Supplies 245,482 208,525 Depreciation and amortization 213,019 111,836 Uniforms 190,605 134,239 Printing 125,985 51,484 Snow removal 96,219 158,465 Taxes and licenses $5,616 64,817 Signs 73,884 44,304 Miscellaneous 11,207 8,882 TOTAL DIRECT COST OF PARKING AND MANAGEMENT CONTRACTS $ 26,625,661 $ 17,782,533 Sea accountants' review report FEDEI?MAN, LALLY & REmis LLG CERTIFIED PUBLIC ACCOUNTANTS 231 FARMINGTON AVENUE FARMINGTON, CONNECTICUT 06032 (560) 678 -7100 • FAX (860) 678-7101 To the Stockholders Laz Karp Partners, Inc. and Subsidiaries Hartford, Connecticut We have reviewed the accompanying consolidated balance sheet of Laz Karp Partners, Inc. (an ,S,, Corporation) (formerly known as Laz Karp Associates, Inc.) and Subsidiaries as of October 31, 2007 and the related consolidated statements of income and retained earnings and cash flows for the ten months then ended, in accordance with Statements on Standards for Accounting and Review Services issued by the American Institute of Certified Public Accountants. All information included in these consolidated financial statements is the representation of the management of Laz Karp Partners, Inc. A review consists principally of inquiries of the owners and management personnel and analytical procedures applied to financial data. It is substantially less in scope than an audit in accordance with auditing standards generally accepted in the United States of America, the objective of which is the expression of an opinion regarding the . consolidated financial statements taken as a whole, Accordingly, we do not express such an opinion. Based on our review, we are not aware of any material modifications that should be made to the accompanying consolidated financial statements in order for them to be in conformity with accounting principles generally accepted in the United States of America. Our review was made for the purpose of expressing limited assurance that there are no material modifications that should be made to the accompanying consolidated financial statements in order for them to be in conformity with accounting principles generally accepted in the United States of America. The accompanying consolidated supplementary information presented in Schedules I and 2 is presented only for supplementary analysis purposes. Such information has been subjected to the inquiry and analytical procedures applied in the review of the basic consolidated financial statements, and we are not aware of any material modifications that should be made thereto. 1„ L c_ 1 Certified Public Accountants December 17, 2007 69 LAZ KARP PARTNERS, INC. AND SU13SIDIARIES CONSOLIDATED BALANCE SHEET October 31, 2007 ASSETS .- CURRENTASSETS: § 1,864,571 Cash and ansb equivalents net ofallowanee for doubtful accounts of$25,000 2,730,134 Accounts receivable, 757,564 Prepaid expenses 75,000 Note receivablo 441,740 Deposits currently refundable and ollmrourreat assets 1,020,401 Due from management locations TOTAL CURRENT ASSETS 6,889,410 1,565,442 FIXED ASSETS, NET OTHER ASSETS: 101,180 Sccudty deposits and bonds 39,683 Receivables from stockholders, officers, and affiliated organizations 25,296 Investment in unconsolidated subsidiary 231,260 Management and lease Originating costs, net 708,158 Other assets TOTAL OTHER ASSETS 505,577 TOTAL ASSETS S __ 8,960,429 LIABII ITIhS AND STOCKHOLDERS' EOUITY CURRENT LIABILITIES: 8 2,421,002 Accounts payable 1,713,646 Accrued expenses 803,651 Deferred income 300,724 Current portion of long-tenn debt 44,701 Due to management locations TOTAL CURRENT LIABILITIES 5,283,724 LONG -TERM LIABILITIES: 658,004 Debt, net of current portion 188,000 Seif- insured claims reserve 33,835 Other liabilities - TOTAL LONG -TERM LIABILITIES 879,839 6,163,563 TOTAL LIABILITIES MINORITY INTERESTS: 663,920 Minority interest - Los Investments, LLC 349,543 Minority bnamst - Lnz Parking Atlanta, LLC 1,013 463 STOCKHOLDERS' EQUITY: Coruna, stock, class A, voting, no Par value, analo ized 10,000 shams, 2,143 7,126 shares issued and outstanding Commou stock, class B, non - voting, no par vsluc, authorized 10,000 shares, 857 2,850 shores issued and outstanding 1,780,403 Retained cannings TOTAL STOCKHOLDERS' EQUITY 1,783,403 TOTAL LIABILITIES AND STOCKHOLDERS 'EQUITY 8 $960.429 See notes to One consolidated fa rundal stauenents and accountants' review report 70 LAZ HARP PARTNERS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENT OF INCOME AND RETAINED EARNINGS For the Ten Months Ended October 31, 2007 REVENUES: - S 36,032,814 Parking and management contracts 21 184.978 Reimbursement of msnngmment contract expenses TOTAL REVENUES 57,217,792 DIRECT- COSTS: 25,632,064 Cost ol'parkutg and management emdracts 27.184'978 Reimbursed management connnet expenses TOTAL DIRSCT COSTS 46,817,042 GROSS PROFIT 10,400,750 SELLING, GENERAL AND ADMINISTRATIVE EXPENSES 8,200,062 INCOME FROM OPERATIONS 2,200,688 OTHER INCOME (EXPENSE): 83,251 Interest income (64,766) Interest expense Income of uncmtsolidated subsidiary ,985 (244,405} Miscellaneous TOTAL OTHER INCOME (BXPENSB) 4,065 INCOME BEFORE MINORITY INTEREST 2,204,753 MINORITY INTEREST IN SUBSIDIARY EARNINGS - Lnz Parking Atlanta, LLC 360,978 NET INCOME 1,843,775 RETAINED EARNINGS, January 1, 2007 2,584,628 LESS: DISTRIBUTIONS TO SHAREHOLDERS (2,648,000) RETAINED EARNINGS, October 31, 2007 S 1,780403 See notes to tit. consolidated financial statements and accountants'review report 71 LAZ KARP PARTNERS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENT OF CASK FLOWS For the Ten Months Ended October 31, 2007 CASH FLOWS FROM OPERATING ACTIVITIES: g 1,843,775 Net income Adjustments to reconclle net income to net cash provided by operations: 343,391 - Depreciation and amortization 875 Loss on disposal of fixed assets (9,985) Income orunoonsobibued subsidiary - I'nrking Partners 1 Loss on disposnl of investments 29,696 6,945 Bad debts k4inority, interest - Laz Parking Atlanta, LLC 360,978 Changes in assets and liabilities: 91,972 Accounts receivable (226,792) Prepaid expenses (306,734) Deposits currently refundable and other current assets (720,687) Due front managetnent locations (21,425) Duo to management locations 184 712 Accounts payable 486,164 Accrued expenses and otter liabilities 93,000 Self- insured claims reserve 67,875 Deferred income NET CASH PROVIDED BY OPERATING ACTIVITIES 2,223,760 CASH FLOWS FROM INVESTING ACTIVITIES: (218,830) Purchases affixed assets 3,000 Insurance proceeds on thett of fixed assets (500,000) Increase in beneficial interests in lending trusts 500,000 Decrease in beneficial interests in lending trusts 159,923 Payments received frmn note receivable - related Party (66,640) Increase in security deposits and bonds (2,916) Increase in other assets (230,000) Increase in management and lease originating costs (132,850) investments in unconsolidated subsidiary - Parking Partners 1 (533) Invesbnents in joint ventures - NET CASH USED BY INVESTING ACTIVITIES (488,846) CASH FLOWS FROM FINANCING ACTIVITIES: 1,005,102 Repayments from stockholders, officers and affiliated organizations (624,841) Advances to smekholders, officers and affiliated organizations (176,531) Repayments of notes payable and otter long -term debt (2,146,000) Distributions to shareholders Distribution to minority shareholder - Laz Parking Atlanta, LLC (144,707) Contribution front minority shareholder - Laz Invesmrents, LLC 663,920 NET CASH USED BY FINANCING ACTIVITIES (1,925,062) NET DECREASE IN CASH AND CASH EQUIVALENTS (190,148) CASH AND CASH EQUIVALENTS, January 1, 2007 2054,719 CASH AND CASH EQUIVALENTS, October 31, 2007 i 1 864,577 SUPPLEMENTAL CASH FLOW DISCLOSURES Operating activities reflect: S 64,766 Interestpaid Non -cash investing and Onnucing activities: 230,754 Purchase of fixed assets with notes payable 61,325 Debt incurred as agepl ofntnnaged Property Sec notes to tie consolidated financint statca ends and neconntants' review report 72 LAZ KARP PARTNERS, INC. AND SUBSIDIARIES SCHEDULE 1 . CONSOLIDATED SCHEDULE OR PARKING AND MANAGEMENT CONTRACT REVENUES AND DIRECT COSTS Xor @m Ten Mollfbs Ended October 3I, 2007 PARKING AND MANAGEMENT CONTRACTP REVENUES: - Transient parking. - ... ._ _ ... Monthly parking - Management and administrative fee income Coupon, validations am] special revenue Maintenance revenue Refunds and cash shortages TOTAL PARKING AND MANAGEMENT CONTRACTREVENUES DIRECT COST OP PARKING AND MANAGEMENT CONTRACTS: Gross wages & bonuses Location rentals and related taxes Payroll Loxes Repairs & maintenance Telephone & utilities Supplies Insurance Employee benefits Vehicle expenses Claims Snow removal Unifomns Taxes and licenses Depreciation and amortization Signs Printing Miscellaneous TOTAL DIRECT COST OF PARKING AND MANAGEMENT CONTRACTS See accountants' review report $ 9,532,575 7,978,234 7,033,501 11,064,844 430,348 (6,688) S 36.032.814 $ 8,I31,607 13,859,584 792,939 258,861 433,361 180,197 218,090 600,286 284,098 192,440 63,341 I OS,G24 139,404 227,864 72,302 65,498 13,568 5 25,632,064 73 LAZ PARKING INCORPORATION Airneripark Florida Inc. D/B A LAZ Parking of Florida I U-', Registered in 1999 ARTICLES OYMCORPORA.T'ION OF Ameripark Florida, Inc. The undersigned incorporator, for the purpose Of forming a corporation under the Florida Business Corporation Act hereby adopts the following Articles of lnoorporation. FIRST: The name of the corporation: is Araeripark Florida, Inc. SECONl1; The street address of the initial principal office, and, if different, the mailing address of the corporation:. is c/o LAZ parking, Ltd. 15 Lewis Street Hartford, CT 06103 . THIRD: The number of shares the corporation is authorized to issue is: 1, 000 FOURTH: The street: address of the initial registered office of the.: corporation .. is c/o CT Corporation System, 12oo South Pine Island Road, City of Plantation, Florlda,33324 and the name of its initial registered agent at such address is CT Corporation System, FIFTH; The names and addresses of the persons who are to serve as initial directors are:. Alan.Lazowski. c/o .LAZ Parking, LTD. 15 Lewis Street Hartford, CT 05103 cn. SIXTH: The name and address of each incorporator is: sr�n Alan Lazowski c/o LAZ Parking, LTD. — cn'° ny ' IS Lewis. Street rn Hartford, CT. 06103 �. CEO a� p SBVFNTH`: Any other provision required ..or permitted by law is NIA.. Date: April. 7; 199.9 W e flue orator /r1 w CT Corporation System is familiar with and accepts the obligations provided for in Section 60 7.0505 of the Florida Statutes. CT Corporation 5ystsYJs Date, April 7, 1999 Edw. unsdaila, .Assistant Vice President npi >�e�i*uwauva?�k.cuc4ct*m 74 I ) i I I 1 2009 LIMITED LIABILITY COMPANY ANNUAL REPORT FILED Jan 22, 2009 DOCUMENT# L07000100284 Secretary of State Entity Name; AMERIPARK FLORIDA, LLC Current Principal Place of Business; 15 LEWIS STREET CIO LAZ PARKING LTD LLC ATTN.: A. BRODEUR HARTFORD, CT 06103 Current Mailing Address: 15 LEWIS STREET C/O LAZ PARKING LTD LLC ATTIC: A BRODEUR HARTFORD, CT 06103 FEI Number: 26. 1172679 FEI Number Applied For( ) Name and Address of Current Registered Agent: C T CORPORATION SYSTEM 1200 SOUTH PINE ISLAND ROAD PLANTATION, FL 33324 US New Principal Place of Business: 15 LEMS STREET C/O LAZ PARKING LTD LLC ATTN.: H. MORTIME HARTFORD, CT 06103 New Mailing Address: 15 LEWIS STREET C/O LAZ PARKING LTD LLC ATTIC: H. MORTIME HARTFORD, CT 06103 FEI Number Not Applicable( ) Connects of Status Desired( Name and Address of New Registered Agent: The above named entity submits this statementfor the purpose of changing its registered office or registered agent, or both, in the State of Florida. SIGNATURE: I hereby certify that the information supplied with this filing does not qualify for the exemption stated in Chapter 119, Florida Statutes. I further certify that the information Indicated on this report is true and accurate and that my electronic signature shall have the same legal effect as if made under oath; that I am a managing member or manager of the limited liability comp or the receiver or trustee empowered to execute this report as required by Chapter 608, Florida Statutes. SIGNATURE: ALAN B. LAZOWSKI FIRES 01/22/2009 Electronic Signature of Signing Managing Member, Manager, or Authorized Representative / Date 75 -_ Electronic Signature of Registered Agent Date MANAGING MEMBERS/MANAGERS: ADDITIONSICHANGES: Tire: MGRM ( )Delete Title: ( )Change ( )Addition Name: LAZ KARP PARTNERS, I, NC. Name: Address: 15 LEWIS STREET Address: City- St-Zip: HARTFORD. CT 06103 City-St -Zlp: Title: O Delete Title: FREE ( )Change (X) Addition Name: Name: LAZOWSKI, ALAN Address: Address; 1010 PROSPECT STREET City -St -Zip: City -St -Zip: HARTFORD, CT 05103 Title: ( ) Delete Title: SEC ( ) Change (X) Addition Name: Name: KARP, JEFFREY Address: Address: 36 CLAYPIT HILL ROAD City-St -Zip: City-SI Zip: WAYLAND, MA 01778 I hereby certify that the information supplied with this filing does not qualify for the exemption stated in Chapter 119, Florida Statutes. I further certify that the information Indicated on this report is true and accurate and that my electronic signature shall have the same legal effect as if made under oath; that I am a managing member or manager of the limited liability comp or the receiver or trustee empowered to execute this report as required by Chapter 608, Florida Statutes. SIGNATURE: ALAN B. LAZOWSKI FIRES 01/22/2009 Electronic Signature of Signing Managing Member, Manager, or Authorized Representative / Date 75 EXHIBIT C Best and Final Offer submission for RFQ #FN090303 01/05/2010 1) Proposer must provide cost for comprehensive Parking Operation services for approximate seven huridred(700) single head parking meters. This price must include the following: a) Cost of maintenance on a monthly basis per meter $ ' 2.00 b) Cost of collection on a monthly basis per meter $ 3.72 c) Cost of supervision on a monthly basis per meter $ 2.61 d) Cost per hour per enforcement officer including fringe $16.01 benefits $ 15.99 2) Proposer must provide a three (3) year purchase finance agreement for fifteen (15) Pay and Display Parking Meters Model Luke 110volts power. The agreement should include the following: a) Monthly payment $ 2,898.00 b) Interest rate $ 8.5i c) Installation fees $ 0.00 d) Cost of maintenance per meter on a monthly basis $16.01 e) Cost of collection per meter on a monthly basis $29.73 f) Cost of supervision per meter on a monthly basis $20.91 g) Cost per hour per enforcement officer including fringe benefits $ 15.99 3) Proposer must provide a five (5) year purchase finance agreement for fifteen (15) Pay and Display Parking Meters Model Luke 110voits power. The agreement should include the following: a) Monthly payment b) Interest rate c) Installation fees d) Cost of maintenance per meter on a monthly basis e) Cost of collection per meter on a monthly basis 0 Cost of supervision per meter on a monthly basis g) Cost per hour per enforcement officer including fringe benefits $ 1, 884.00 $ 8.50 $ 0.00 $ 16.01_ _ $ 29.73 $ 20.91 $ 15.99 Revised signature page Company Name: Date: Print Name LAZ Florida Parking, LLC January 15, 2010 Luis Macedo Title: General Manager Signature: �-- =)y Note:'Your ompany must submit this foruary 15, 2010 by 2:00 PM at the City Clerks Office late submissions will not be accepted