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1To: Via: From: Date: r�i1i1r 3 I I The Honorable Mayor & Members of the City Commission Hector Mirabile, PhD, City Manager Alfredo Riverol, CPA, Cr.FA, Chief Financial Officer November 22, 2010 Agenda Item No.: A Resolution of the Mayor and City Commission of the City of South Miami, Florida, authorizing the City Manager to execute an agreement with Paymentech Subject: to provide credit card payment processing services for the multi -space parking stations; and providing an effective date. The City of South Miami wishes to provide the parking public with the finest credit card payment processing services available. The City is currently implementing thirty -eight (38) multi -space parking stations replacing approximately three hundred thirty (330) single spaced meters. This system will offer the general public a total system approach which offers speed, security, Background: flexibility and reliability, all designed around the specific needs of those who conduct business within the City of South Miami. Furthermore, Paymentech are proactive in delivering the most comprehensive initial training, topic specific seminars and ongoing personal customer service. Unparallel quality service, expert consultation and customer commitment are just a few of the benefits they have to offer the City of South Miami. Backup Comparable credit card processing quotes. Documentation: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 RESOLUTION NO. A Resolution of the Mayor and City Commission of the City of South Miami, Florida, authorizing the City Manager to execute an agreement with Paymentech to provide credit card payment processing services for the multi -space parking stations; and providing an effective date. WHEREAS, the City of South Miami wishes to provide the parking public with the finest credit card payment processing services available; and WHEREAS, the City is currently implementing thirty-eight (38) multi -space parking stations replacing approximately three hundred thirty (330) single spaced meters; and WHEREAS, this system will offer the general public a total system approach which offers speed, security, flexibility and reliability, all designed around the specific needs of those who conduct business within the City of South Miami. NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA; Section 1. The City Manager is authorized to execute an agreement with Paymentech to provide credit card payment processing services for the multi -space parking stations. Section 3. This resolution shall take effect immediately upon adoption. PASSED AND ADOPTED this day of 2010. ATTEST: CITY CLERK READ AND APPROVED AS TO FORM AND SUFFICIENCY: CITY ATTORNEY Page 1 of 1 MAYOR COMMISSION VOTE: Mayor Stoddard: Vice Mayor Newman: Commissioner Palmer: Commissioner Beasley: Commissioner Harris: Additions shown by underlining and deletions shown by everstr-ikin . LUKEISheiby _ _— _ Installation Preparation Detail In Canada: Option 1: Moneris — Contact them at 1- 866- MONERIS and request the set up an e- Select Account. You may also set up this account through your bank. • Option 2: Paymentech — For Canadian accounts, please contact Harry Cho at (604) 872- 0303. In the US: US processors supported by DPT and the contact information below are as follows: • First Data EFSnet — Existing Merchants and Vendors that continue to process transactions targeted to the EFSnet platform, or those set up with a BuyPass account, please contact Mike Gilmore with First Data Independent Sales to assist you with your account setup. Phone: (253) 514 -8232 Fax: (888) 338 -7545 Email: gi l more(a)fd i sgigharbor.com • First Data Merchant Services (FDMS) — Nashville Platform — Please contact Mike Gilmore with First Data Independent Sales if your account settles on a DataWire account. Phone: (253) 514 -8232 Fax: (888) 338 -7545 Email: vilmore(a).fdisgigharbor com • Paymentech — (207) 467 -8017 John Larkin (Please request an account using "NetConnect ") • First Horizon —for existin cIg ients who have pay stations already working on the FHMS platform - (866) 638 -8614 (from US only) or (954) 776 -7990 Kimberly Layton (For more information on First Horizon, please access the First Horizon Corporate Brochure on the Digital Customer Documentation FTP Site under Credit Card Processors). • Payment Processing Inc. (PPI) — Hele -k (800) 774 -6462 x4951 • Alliance Data Systems(ADS) —Greg Hall (423) 952 -7302 (For ADS set up, please request an account with a Digital Payment Technologies 8583 /Datawire Solution ". You also need to ensure that ADS clearly understands that this is a Digital Payment Technologies 8583 Setup with Datawire (and not NAM). Also, please inform ADS that the account needs to be in "daily batch auto - close" mode. Your ADS account representative can assist you if you have any questions on these settings). • Heartland Payments — Michelle Whalen (941) 745 -9763 — As with ADS you need to ensure that this is a Digital Payment Technologies 8583 Setup with Datawire. • Authorize.net — The Authorize.Net Payment Gateway is a secure Internet bridge between merchant businesses and the credit card and electronic check payment processing networks. They provide routing of payment information to the following credit card processors. • Chase Paymentech Solutions - Tampa Processing Platform • First Data Merchant Services (FDMS) - Omaha, Nashville and EFSNet. • Global Payments - East Processing Platform • Elavon (formerly Nova Information Systems) • Pay By Touch Payment Solutions • RBS Lynk Digital Payment Technologies �An FU ii✓ �Y"S;xin� v A Proposal Prepared Expressly For: City of South Miami Alfredo Riverol November 19, 2010 Prepared By: John Larkin Business Development Tel: (207) 467 -8017 Fax: (207) 467-8025 john.larki nCa,ChasePavmentech. com City of South Miami Chase Paymentech Confidential/Proprietary Information, Page 1 of 7 November 19, 2010 Alfredo Riverol City of South Miami Mr. Riverol, Thanks for taking time to speak with me regarding your credit card processing needs. We are pleased to submit the attached payment processing proposal for your review, which include the most recent changes in prices by VISA/MasterCard. Chase Paymentech's customized processing solutions will deliver a comprehensive, robust and clearly supportive bankcard processing program to meet both your present and future growth projections. We have based our proposal on annual Visa and MasterCard credit volume of $800,000 with an average ticket of $3.00. I've included our discount pricing on page six. We have developed market driven, innovative credit card payment products since 1985, and remain committed to our industry for the future. We are confident that your review and analysis of our core competencies will clearly identify our value. Our processing enhancements such as online reporting, chargeback management, and premium customer service will enhance City of South Miami's bottom line. We are consistently selected by industry leaders due to our outstanding technology, solutions - oriented approach to the business, and the unmatched expertise and commitment of our staff to serving the customer. Some of the merchants that have decided to move their business to Chase Paymentech include Lowes, Stop & Shop, Sony, Target, Ticketmaster, and Outback Steakhouses. Our track record as the industry leader will offer City of South Miami the very best service and products at the most competitive price. Our experience and individually oriented approach will combine to offer your company an alternative to your current processor. I look forward to discussing our proposal in greater detail. In the meantime, please call me with any questions. Thanks again for your consideration. Sincerely, John Larkin Chase Paymentech Business Development 207467 -8017 City of South Miami Chase Paymentech Confidential/Proprietary Information, Page 2 of 7 r Jntro�lu�tron �;' a U GEMNammagm Chase Paymentech, headquartered in Dallas, Texas, with offices in New York City, Boston, Delaware, New Orleans, Austin, Louisville, Salem, New Hampshire and Portland, Oregon is dedicated to providing a broad range of customized and integrated financial services from authorization at the point of sale to Electronic Data Capture (EDC), Debit Card, Private Label Card, Gift Card, Settlement, Automated Funds Transfer and Financial Management Reporting. Chase Paymentech, a subsidiary of JPMorgan Chase (JPMC), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. In 2009, Chase Paymentech processed more than 5.9 billion transactions with a value exceeding $275 billion, including an estimated half of global Internet transactions. The company also provides a full set of solutions aimed at accelerating cash flow and managing transaction data. On the Internet or at the point of sale, Chase Paymentech's unique combination of outstanding service, innovative solutions and financial strength offers solid benefits to companies both large and small. More information can be found at www.chasepaymentech.com. Our goal is to provide City of South Miami with the finest payment processing services available at a highly competitive rate. To meet this objective, we have developed a total system approach which offers speed, security, flexibility and reliability, all designed around the specific needs of those who conduct business primarily in the retail and card - absent industry. Experience The experience we have gained since 1985 has allowed us to remain ahead of the competition. Our leadership position in both product and service offerings, as well as overall volume processed, will directly benefit City of South Miami in meeting its goals and objectives. Innovation We have an overriding commitment to provide a single integrated answer to card processing needs. This commitment can be seen in the cutting -edge products and technology we employ, including industry specific software, nationwide and proprietary networks, on -line access to transaction files, support documentation, access to a variety of processing environments, and a 24 -hour toll -free customer support system. We offer a wide variety of processing capabilities that can assist City of South Miami in managing current business needs as well as providing support for future business development. Because we offer products from several internal and external sources, we are able to find the best processing solution for your unique needs at the lowest possible cost. By acting as an integrator of systems, we continuously provide enhancements as technology changes and new business needs arise. City of South Miami Chase Paymentech Confidential /Proprietary Information, Page 3 of 7 Technology Our commitment to the credit card processing industry is clearly reflected by our continued investment in new technology, which is necessary to deliver the most value for our merchants. This is demonstrated by a major part of our operating budget being designated to our Systems and Development Department. Commitment It is one of our overriding goals to be an advocate for the issues that merchants face each and every day. Our participation on numerous Visa and MasterCard Boards and Committees is your assurance that your concerns and issues are being clearly communicated and understood by the Associations. Also, when decisions are made that directly affect City of South Miami; we try to minimize the impact to your operating environment by making the necessary changes to our systems so you don't have to. Through our proactive and industry specific innovations, we have led the market with practical solutions. A prime example was Visa's interchange qualification standard that was launched in 1995. We designed and implemented technology to provide full Custom Payment Services (CPS) qualification capabilities for our merchants. In order for our merchants to qualify at the lowest interchange rate, only the zip code was required from the merchant for key- entered transactions. All other requirements were coded by Chase Paymentech, thus saving our merchants significant time and money. Non -Chase Paymentech merchants were forced to make major system changes to meet Visa's requirements. The entire CPS management process is performed by us without any degradation in our service time levels. Operations Chase Paymentech offers the latest technologies to ensure high quality and timely processing of City of South Miami transactions. Our new facilities in Tampa, Florida and Salem, New Hampshire are impressive from a security, efficiency and technological perspective. We welcome the opportunity for you to tour our facility. This will allow City of South Miami to see first hand how our latest technologies will benefit your operations. Flexibility We are dedicated to working with City of South Miami current processing methods and migrate with you as you continue to grow. We fully support most terminals and check guarantee companies to allow for a seamless implementation. You can count on us to be there when due diligence is required and needed to insure a smooth transition. City of South Miami Chase Paymentech Confidential /Proprietary Information, Page 4 of 7 Customer Service Our customer service is a cornerstone to our success. We are proactive in delivering the most comprehensive initial training, topic specific seminars and ongoing personal customer service. Unparalleled quality service, expert consultation and customer commitment are just a few of our unique benefits. The People of Chase Paymentech Chase Paymentech invests significant resources to ensure all of our employees are well trained and capable of providing world class service. Our training philosophy includes an initial one week training course, product training, systems training, desktop computer training and ongoing management and product training. Our product group offers product update meetings and refresher courses throughout the year. We continually recognize our employees for their contributions to our team and ultimately your success. Conclusion Chase Paymentech is committed to delivering the most reliable, cost efficient service to City of South Miami. We are a technology -based company that is capable of processing your current and future volume expectations. We will continue to be an advocate for the retail processing industry by representing the issues and concerns of our merchants. It should be noted that our investment is not just limited to new technology, but to the people of Chase Paymentech. They are the link to our customers and our ultimate success. City of South Miami Chase Paymentech Confidential /Proprietary Information, Page 5 of 7 Prici , Visa & MasterCard & Discover Discount Rates: Interchange + Access Fees +Association Fees + $.04 per transaction Services Include: • ACH transfer of Visa, MasterCard, and Discover deposits to your designated bank account(s) • Transfer of non - bankcard deposits to the appropriate card companies • Permanently assigned Sales Support Representative • Consolidated monthly merchant statement Other Fees Implementation Fee (normally $100 per location): NO CHARGE Annual Administrative Fee: NO CHARGE Monthly Statement Fee: NO CHARGE NetConnect Setup Fee $30.00 Monthly Service Fee: $7.50 per location Voice Authorization: $0.65 per item Chargeback Fee: $10.00 per item City of South Miami Chase Paymentech Confidential /Proprietary Information, Page 6 of 7 Summary Chase Paymentech is the premier provider of payment processing to the card - absent industry. Merchants select us due to our leadership position that has been achieved by delivering market driven products and solutions. Some of these innovations allow us to maintain the lowest chargeback rates in the industry (per Visa statistics), along with having the highest percentage of transactions that qualify for the lowest interchange rate (per Visa statistics). These are the fundamental reasons why merchants initially choose Chase Paymentech and remain with Chase Paymentech. This is all accomplished by being an advocate of the industry as a whole. We gather input from our industry contacts and merchants to ensure that their concerns are being communicated to the decision makers that shape our industry. This devotion to our niche market has allowed us to become and maintain our leadership position in this highly competitive marketplace. It is our goal to maintain our leadership role by continuing to introduce innovative products to our core service, executing superior customer service, and offering competitive market value pricing. Why Chase Paymentech • Expertise in the Electronic Payment Industry • Innovative Products • Industry Specific Solutions • Customized Technology • Partnership with the Industry Leader • Strategic Alliances with Industry Vendors • Superior Implementation and Support Services • Comprehensive Processing Solutions • Proactive Account Management Technological Benefits • Fault- tolerant Stratus Systems • Easy integration with Digital Payment Solutions • Latest Computer Technology • Multiple Authorization Links • Relational Database Management • Customization and Flexibility • Throughput Capacity • 24 Hour Monitoring Protection • Complete Redundancy Through Two Data Centers Financial Benefits • Competitive Rates • Chargeback Management Results • Reduced Operating Expenses Through Processing Efficiencies City of South Miami Chase Paymentech Confidential /Proprietary Information, Page 7 of 7 City of South Miami COLUMN A + COLUMN B tl =@ 1 . ... CPS/Retail CREDIT 0.1100% 1.54% + $0.10 CPS/Retail DEBIT 0.I100-/. 0.95% $0.20 CPS/Small Ticket CREDIT (<$15) 0.1100% 1.65% -1.550% $0.04 CPS/Small Ticket DEBIT (<$15) -6-.1100-/. + $0.04 CPS/Retail Key-Entry CREDIT 11000/0 0.1100% 1.800/0 + CPS /Retail Key -Entry EIRE C �DIT EIRE DEBIT 1-60% $0.15 0.1100% 2.30% + $0.10 1.75% 2.70% 1.90%- + + + $0.20 $0.10 $0.35 Standard Paper CREDIT 0.1100% Standard Paper DEBIT --,1100% VISA REWARD & SIGNATURE RATES: 1.65% + $0.10 CPS Rewards 1 0.1100% CPS Rewards 2 0.1100% 0.1100% 1.95% + $0.10 Signature Preferred Retail (Non -f&E/B2B) 2.10% 1 $6.10 Signature Preferred Standard (Non T&E and T&E) 0.1100% 2,95% + $0.10 VISA COMMERCIAL CARD RATES: ---' Commercial Product Level III (Non T&E) 0.1100% 1.80% - + $0.10 - Commercial Product Level II Corporate (Non T&E) 0.1100% 2.05% + $0.10 Commercial Card Retail Business (Non T&E) 0.1100% 2.20% + $0.10 Commercial Card Electronic Business 0,1100% 2.40% + $0.10 Commercial card Standard 0.1100% 2.95% $0.10 Merit III CREDIT (Core) 0.1100% 1.58% + $0.10 Merit III CREDIT (Enhanced) ----6.1100 % 1.730% + $010 World Merit 111 0.1100% 1.73% $0.10 --Merit III DEBIT 04100% 1.05% 1.55% + + $0.15 $0.04 Small Ticket DEBIT (<$15) 0,1100% 0,1100% Convenience Purchases CREDIT (Core) 1.90% + $0.00 Convenience Purchases CREDIT (Enhanced) - 6.11001% 1.900% + $0.00 World Convenience Purchases '---- 6.11000/, 2.00% + $0.00 Key-Entered CREDIT (Core) --6-.1100-lo 1.89% + $0.10 Key- Entered CREDIT (Enhanced) 0.1100% 2.04 %_+ + $0.10 World is Entered 0.1100% 2,05% + $0.10 Key-Entered DEBIT 0.1100% 1.64% + $0.16 Standard CREDIT (Core) 0.110.0% -2.95% 2.95% -+ + $0.10-- $0.10 Standard CREDIT (Enhanced) 0,1100% World Standard 0.11.00% ---2.95% 1,90% +.-- + $0.10 $0.25 Standard DEBIT 0,1100% 0.0000% 0.00% 0 $0.00 MC COMMERCIAL ES Commercial Face-to-Face (Non-T&E) CORPORATE 0.1100% 2,15% + $0.10 Commercial Data Rate III (Non-T&E) CORPORATE 0.1100% -.1.80% + $0.10 Commercial Data Rate 11 (Non-T&E) CORPORATE 0.1100% 0.1100% 2.15% + $0.10 Commercial Data Rate I (Non-T&E) CORPORATE 2.65% + $0.10 Commercial Standard CORPORATE / BUSINESS 0.11 0.0000% 0.00% 0 $0.00 MC NTERNATIONAl- �TES. International Electronic (All) 0.1100% 1,65 $0.00 International standard (All) 0.1100% 2.15% + $0.00 International _ Corporate 0.1100 o FOR AVG TICKET: $3.00 The uborouuionprovhludhereai isfor the express purpose oforaluefing the processWycepabilifiesn, apotentudsupplierandis, untendedsolielyforlhe use in such an evaluation. This inforoadon not to be duplicated published or themise disclosed in any form or manner, in whole or in part to any outside pony. CHASE COPaymentech" November 19, 2010 Alfredo Riverol City of South Miami 6130 Sunset Drive South Miami, FL 33143 Mr. Riverol: Chase Paymentech waives the $350 Early Termination Fee for the length of the merchant processing agreement between Chase Paymentech and City of South Miami, otherwise known as Merchant in the agreement. This waiver includes all DBAs and locations. Pkin Business Development Chase Paymentech Solutions 207 - 467 -8017 ww xhasepaymentechxom Payment Systems Credit Card Processing November 22, 2010 nfidential and This proposal is not a contract forthe purchase of goods at is submitted for a and/or services and, except for the recipient's obligations igiant, by accepting regarding use of this proposal set forth in the prior it this material will paragraph, does not in any way bind Heartland Payment )pied or reproduced Systems, its affiliates or the recipient to any obligations or tents revealed In impose liability upon Heartland Payment Systems for any son except to meet costs or expenses incurred by the recipient. as provided �t® Heartland PAYMENT SYSTEMS" The Highest Slondords I The Most Trusted TeAsodions • This proposal and ail tens, pricing, events and timing would be subject to due diligence by Heartland Payment Systems. Heartland Payment Systems reserves the right to alter any or all terms, pricing, events and timing contemplated herein. © 2010 Heartland Payment Systems Confidential and Proprietary .•. osal hnaxiv, Yt.+.:. ax�s:.,,C,r3h.�xt 7s..w.rr.!i'3?. affrL r,; HeartlandOverview ................................................ ............................... 3 Customer Service Support ............................................................ ..............................3 Heartland Payments Processing ........................... ............................... 5 HPS Exchange: Authorization and Draft Capture .......................... ..............................5 PaymentTypes ............................................................................ ............................... 5 Passport: Clearing and Settlement Services ................................. ..............................6 Funding........................................................................................ ..............................6 Chargebacks and Adjustments.... ........................................................ _ ...... _ ............. 6 Reporting..................................................................................... ............................... 8 Online Merchant Center Reporting ............................................... ..............................8 Heartland Customer Service ............................... ............................... 10 Account Management Team ........................................................ .............................10 Manager, Client Care ................................................................... .............................10 Client Care Representative .......................................................... .............................10 HelpDesk .................................................................................... .............................11 Payments Processing Pricing ............................. ............................... 12 Assumptions— Transaction Pricing .............................................. .............................12 E14, Heartland 2 ©2010 Heartland Payment Systems 1011 �AY..aT SYSTEMS" Confidential and Proprietary The Highest Structures ( The Most Trusted T orsucilons City of South Miami — Credit Card . • ... SO3_,I:xt�.n3,4.!TSBts )<;z�',.r !yea 3s` lxiiw >- S#,xw.7ha t7R G`it &g iaiffi, A w0sr . €.a,w;naa.4tuin Heartland Payment Systems delivers credit/debit/prepaid card processing, payroll, check management and payments solutions, to more than 250,000 business locations nationwide. A NYSE company trading under the symbol HPY - Heartland employs more than 1,900 relationship managers, account managers and sales leaders out of a team of over 3,400 employees in operations, sales, customer service, technology, marketing and administration. From its first card transaction processed on July 15, 1997, to the more than 4 billion transactions it handles annually, Heartland has grown to be the 5th largest payments processor in the United States by transaction volume, 8th largest by transaction dollar value and 9th in the world. Heartland's success is the result of a superior long -term customer relationship sales model and a commitment to technological innovation, which inspired an internally developed, client server -based transaction processing platform for brick- and -mortar merchants. We are the only company in the payments industry with proprietary 21 st century technology for brick - and -mortar merchants, enabling us to process payments efficiently and cost - effectively and positioning ourselves as the low -cost provider offering business owners a full suite of payments solutions. Heartland delivers tailored solutions to all types of industries from retail and restaurant... to parking and petroleum... to higher education, lodging, hospitality and more. Heartland continues to expand its product base with value -added services. We offer payroll processing, check management, and other payments solutions - and offer universities complete campus card solutions that encompass on- and off - campus purchases, micropayments and contactless tag payments, building access and financial aid processing. Heartland's national sales presence and strong position in target markets - as well as our technology, solid financial performance, unique corporate culture and commitment to the advocacy of business owners - continue to contribute to our fast and steady growth. Heartland has sales and servicing teams in every community across the country, providing our customers with round - the -clock support and technical service. Heartland prides itself on a concentrated and dedicated merchant focus and is the founder of The Merchant Bill of Rights, a public advocacy initiative that educates merchants about fair credit and debit card processing practices. More information about this initiative can be found at M ercha nt Bil lOfR ig hts.com. Looking forward, Heartland's business will continue to be driven by the changing needs of merchants and their customers. Technology is at the very core of this evolution in payments processing and other services, allowing for options never before imagined. For Heartland, remaining true to its original vision - while also understanding and harnessing technological innovation - will mean continued growth for its business as well as new services that will help merchants improve and grow their own businesses. Customer Service Support Figaro's Pizza will have access 24/7/365 to the Heartland Service Center, The Service Center located in Jeffersonville, Indiana is staffed with professional customer service and technical support personnel. Our Service Center is staffed by Heartland employees and never outsourced. Each location will be provided with a toll -free number for their geographic region. This regional approach provides access ® ®14M Heartland 3 ©2010 Heartland Payment Systems [SAM PAYME04 SYSTEMS' ConfdentialandProprietary The Highest Standards I The Mast Trusted Transodions `z,.15 st un . S a iya a to a specific team of Customer Advocates that become very familiar with your business needs. This means your calls will be quickly addressed without the need to provide additional background information. Heartland's corporate headquarters is located in Princeton, New Jersey. Satellite offices are located in the following cities: • North Olmsted, Ohio • Piano, Texas • Jeffersonville, Indiana (Service Center, picture below) • Johnson City, Tennessee (Service Center) Jeffersonville, Indiana Service Center ® ®®a ®� Heartland 4 ©2010 Heartland Payment Systems 10,1)1 PAYMENT SYSTEMS" Confidential and Proprietary The Nlghesl Slundesds 1 The Meet Trusted T usoalims ��. S.,, ii. ?s " €3a�l,8,�i,.�Y,wYT''C:^,:'„n 0- PW1Y�tN« 0HAI HPS Exchange is our internally developed front -end system that provides authorization and data capture services. Exchange enables us to provide more customized solutions merchants that demand customized front -end solutions and take advantage of new terminal hardware platforms as they become available. HPS Exchange is customized for each merchant and will allow us to provide our merchants with differentiated value -added features, including the following: • Speed. Exchange has been designed specifically with fast transaction processing and authorization mind. • Merchant/Cardholder Selected Debit or Credit. Merchants have the ability to convert a Visa Check or Master Money card to a pin -based debit transaction, which is typically less expensive for the merchant. • Real -Time Transaction Monitoring. Using their personal computers, merchants using Merchant Manager can observe open batches of payment transactions at any of their locations, allowing early detection of problem transactions, such as abnormally large tickets or credits, and changes in business volume. • On -line Download Maintenance. On -line Download Maintenance is an Internet interface to a merchant's point -of -sale terminal download system that allows a merchant to change the parameters that control how its point -of -sale terminal functions as opposed to having to call the service center to request such changes. This enables a merchant to more easily change its receipt message each day and assists a merchant in preventing employee fraud by setting parameters that restrict the actions that can be taken by various employees. V W®'® ®� Heartland 5 ©2010 Heartland Payment Systems 1161 PAYMENT SYSTEMS' Confidential and Proprietary The Nighest Slandmds I The Mort Trusted Trunsaallons 1,-` tI 'N.WR];• {R.tl"IRJ!11w` NN'11r2 ;tro #5r.trta Passport: Clearing and Settlement Services Clearing, settlement and merchant accounting services is provided by our own internally- developed back -end processing system, Passport. Passport provides our customers with unique reporting features that are reflected on their statements. This includes not only the monthly transaction and fee information, but important messages regarding their account, a graphical presentation of trends and comparisons of their card processing history, processing summary and deposit details - all in an easy to read and understand format. Passport allows us tremendous flexibility in presenting our customers with targeted information based on their type of business. Passport delivers this enhanced flexibility at a lower cost than our competitors. Heartland facilitates bankcard funding schedules via ACH, which is listed in the table below. Amounts funded are gross sales, less returns, less interchange fees, chargebacks and miscellaneous adjustments. Funds settled as late as 4:00 a.m. Central Time will still count for the previous day's processing. Terminals should be settled on a daily basis. Downgrades occur on transactions older than 48 hours. These downgrades are imposed by Visa and MasterCard and are not negotiable. The following table indicates the timing for routing merchant deposits for settlement to the Federal Reserve Bank and the merchant bank for Heartland Exchange. Time zone is Central Time. Day of Week Batch Close - no later than Settlement Federal Sent to Reserve Merchant Funds Arrive at Bank IN, M111111011111 • I I Chargebacks and Adjustments HPS Passport receives chargeback and retrieval requests through the Card Brands' Interchange system from the issuing banks. HPS Passport verifies that a transaction record was processed and if a credit has been issued. If no record of a credit exists, and a transaction record was matched to the retrieval request, the system will release the request for processing. Requests are sent on to the merchant via email, the fax server, mail, confirmation file, or Merchant Center. The following points illustrate our commitment to our merchants' chargeback defense: • Heartland will provide Chargeback and Retrieval Request Management including signature retrieval via the Heartland Service Center that will significantly streamline the process for Dunn Bros Coffee. • Our staff representatives are assigned accounts according to their level of experience and expertise ® ®�� Heartland 6 ©2010 Heartland Payment Systems [(tail] PAYMENT 5Y5T€M5„ Confidential and Proprietary The 1119hest standards !The Mosltrosted Transoalions . Processing Proposal aJ, ass_ I$' +! 1:A',XUa,'�ts1"4 `+w #'€:d - .n,:...a§.h. tMdx,+.l...9.o aztWPAIMI1l Iws w • We absorb cost of Card Brand Authorization records to refute the issuing banks chargeback • Our staff attends seminars and workshops annually to stay abreast of rules and regulations • We have a voice with Card Brand and participate in Card Brand meetings, member working groups, and committees to ensure our merchants' concerns and needs are considered • Our staff has a good rapport with issuing banks regarding arbitration, compliance and good faith collection cases • Incoming good faith collections are never accepted without a merchant's approval • Second good faith collection notices are sent to Issuing banks • Special good faith collection guidelines have been established with some issuing banks Our Chargeback Management Group oversees all chargebacks, retrievals, arbitration, compliance, good faith collections, reports distribution, exception processing resolution (chargeback customer service), and data entry. Our experienced team affords our merchants the highest level of expertise and support while adhering to card brands rules and regulations. These employees have an average of 6+ years of experience in their jobs. The Card Brands require that when a retrieval request is fulfilled, the item must be back in the hands of the issuing bank by the 30th day from the central processing date. These are calendar days, NOT business days. For this reason, we require that the items be back to us no later than the 25th day from the central processing date in order to comply with the Card Brands edits in place. We then work the items and process them. From experience, we have learned that it can take up to three days for an item to get back to the issuing bank once it is electronically fulfilled by us to the Card Associations. We will attempt all requests, but can only guarantee those which are received by day 25. Any sales drafts received by 2:00 p.m. EST will be considered the next day. We also offer "aging reports" to our merchants. These are second and /or third notifications when a retrieval has not been fulfilled. Any time that we receive an illegible or wrong item from a merchant, we will attempt to contact them and ask for a better copy (if time permits). When an unfulfilled retrieval reaches 25 days, it is again checked for a credit. If a credit is found, it is used to fulfill the case. At this time, cases are also checked for duplicates, and if a duplicate fulfilled case is found, the same item will be used to fulfill the open case. ® ®��W� Heartland 7 ©2010 Heartland Payment Systems 111 PAYMENT SYSTEMS" Confidential and Proprietary The NtgheSt StantlmOS I The Most Trusted Transvtlians Credit . Processing Prop osal v.,,. a...a skl ,. _ . "& c3 @u .Yaz;,a's.,&s.z.5 e >..��i n au +;- f7 €Gbtis9l.rm lnw 7a'%'� a s •I Heartland Payment Systems provides merchants with multiple reporting options. Online Merchant Center: For small merchants, processing information can be viewed by going online to our Online Merchant Center and viewing Batch and ACH detail from specific pages. SEE EXHIBIT 1— ONLINE MERCHANT GUIDE. Reports Manager: For medium sized merchants who need more transaction /fee detail, within Online Merchant Center we have a report program called Reports Manager. Here a merchant can pull more detailed transaction reports by date range. Raw Data: Our larger merchants who would prefer to receive Raw Data reports, HPS can deliver a wide range of data via our SFTP site. Raw Data file option includes Transaction Detail data (be100) or Transaction Summary file data (be101). Raw data files can be created daily, weekly or monthly. File delivery dates can be specified by either day or date within a month. SEE EXHIBIT 2 —AD HOC REPORTING -- SPECIFICATIONS Online Merchant Center Reporting OMC Reporting: Chain Level Chain Info This section is available to chain merchants only. tY t Merchant List Displays a list of all merchant locations in the chain. Retrieval Listing Displays a list of all retrieval requests for all locations within a specified date range. Retrievals are sorted by merchant location, then by date. Chargeback Listing Displays a list of all chargebacks for all locations within a specified date range. Chargebacks are sorted by merchant location, then by date. Chargeback Search Searches for chargebacks by the date your bank account was debited or credited. Credit Review Displays all credit transactions processed at all locations within a specified date range. ®®®w Heartland 1011 PAYMENT SYSTEMS' The Niphest Stoodords I The Most Trusted Tmnsedlons Report Manager Directs you to all reports that are available to chains only. See "Reports" for Report Manager details. Open Batch Monitor Lists all batches open for more than one day, with the ability to change the number of days up to 10 days. Print All Statements Allows you to print all — or a selection of — merchant location statements for a specified month. Chain Analysis Displays a graphical representation of your processing by month and your average ticket for the last 12 months for your entire chain combined. © 2010 Heartland Payment Systems Confidential and Proprietary Credit Card Processin CIVIC Reporting: Merchant Level Merchant Info Individual Locations Heartland aEe!�srhx „s...f s + g.'tK¢;tvb�,u .G.knmBGxrxr,;. SYyMbz i;xftanatswtn Ct.+dwk+.3L[U:,Ufi 1 hfterhet ldxkfffik: Details Provides basic information about your business, your Heartland account manager's contact information, pricing, fees and other helpful details. All Card Deposits Displays all card deposits sorted by month including drill downs to batch deposits. Heartland Deposits Lists deposits Heartland sent to your DDA including drill drnvns to the fees associated with each transaction, Online Settlement Allows you to drill down into a transaction to see have the transaction qualified and what interchange fee was applied. Information can be viewed daily or monthly by batch or transaction level. Pees Lists any recurring fees to be billed to your statement. ACH Displays monthly deposits made by Heartland, including fees associated with each transaction. Billings Lists fees applied to your account— may include application fees, equipment rental fees, equipment purchase fees, etc. Batches Lists the current month's batches with the ability to drill down to review the batch and individual transaction details. Batches are groups of credit or debit transactions submitted by your business and may includeVisall, MasterCard ", Discaver'e Network, JCB and American Express'' transactions. [(01ROM Q Heartland PAYMENT SYSTEMS' The Highest Standards 1 The Most Trusted Transactions Statements Lists all your statements in a printable PDF format. Equipment Existing Equipment — Lists the "active" equipment you oven, purchased or rent from Heartland, including terminal number and terminal ID. Track Your Order — Tracks equipment orders that have been shipped from Heartland. Chargebacks Lists all chargebacks (customers' credit card charge disputes) and the reasons why these charges were disputed. Retrievals Lists all retrievals submitted from the card- issuing bank. Retrievals are requests by an issuing bank to supply proof that charges are legitimate. Merchant Analysis Shows a graphical representation of your processing by month and your average ticket for the last 12 months. Open Batch Monitor Lists all batches open for more than one day, with the ability to change the number of days up to 10 days. © 2010 Heartland Payment Systems Confidential and Proprietary of South Miami — Credit Card Pro osal 1.dis,t;i' X56,° �:�r,,IF$S:�al�6q.,aeu9..hi'.�2 , We Heartland is providing a single point of service for payment processing and hardware support! Heartland, as a solutions partner to the City of South Miami, will establish several levels of dedicated resources to support the City of South Miami through implementation and beyond. Specifically, Heartland will assign to the City of South Miami a Client Care Representative (CCR) whose overall responsibilities will be to serve as the City of South Miami's primary point of contact and to coordinate all aspects of customer service with the City of South Miami. The CCR will schedule quarterly meetings between The City of South Miami and Heartland to review future plans, processing costs and schedule priorities. Account Management Team Manager, Client Care Client Care Manager for Heartland has been in Client Relations /Account Relations for 9 years. Previously he was the Manager of the SPS /Alliance Data Systems Help Desk for 5 years. Mr. Malone holds a bachelor's degree in Business Finance from East Tennessee State University. Client Care Representative Client Care Representatives have an average tenure with Heartland of over 6 years and is experienced in working with Digital Payments. While at Heartland, A Client Care Representatives (CCR) will be assigned to the City of South Miami. The CCR will support the City of South Miami through implementation and beyond. The CCR will serve as the central point of contact for all services matters. The CCR will meet with the City of South Miami Management on a quarterly basis. System performance reports would be provided during quarterly reviews. Topics to be discussed and evaluated during these meetings will include an Industry Trend Review, the City of South Miami Credit Card Analysis by Card Type, Interchange Qualification Trends, and System Performance & Help Desk Performance. During this quarterly meeting, the CCR will discuss and recommend strategies for The City of South Miami to decrease costs and improve efficiency. A regular, scheduled conference call between your CCR and the City of South Miami management is recommended. The frequency of this formalized call will conform to The City of South Miami availability. During this call, day -to -day operational issues and project status will be discussed and tracked. Additionally, the CCR will correspond with the City of South Miami to: • Initiate service orders • Provide information and documentation • Follow up to ensure client satisfaction • Investigate and resolve a variety of problems • Track service calls 00®®Heartland 10 ©2010 Heartland Payment Systems 1010 PAYMENT SYSTEMS* Confidential and Proprietary The Highest Standards 1 The Most Troslod Transoflians h Miami — Credit Card Processing Proposal Help Desk The Help Desk responds to customer trouble calls to resolve issues in a timely and accurate manner. On average, 90% of our calls are answered on the first call. The Help Desk also coordinates incident management, tracking, and escalation whenever an issue or problem needs to be escalated for resolution. They are available 24 hours a day, 365 days a year. In addition to desktop monitoring and help desk tools, the Help Desk is equipped with audio /visual equipment that can display system and network information and satellite TV on three large screens. These support tools aid in our fast resolution of any issue that may occur. The Help Desk will provide support for all issues relating to: payment processing, chargeback, statements, hardware and software sold by Heartland. Software development support will be provided by Heartland. Escalation for all of these teams is to the appropriate Operations Manager and then the Director of Operations. The Client Care Representative also acts as an escalation point for all relationship issues. M®®®® ®®� Heartland 11 ©2010 Heartland Payment Systems ®IAN PAYMENT SYSTEMS" Confidential and Proprietary The Highest Moneores I The Most Trusted Trnnsodions b Z, .Mi ik a siva,...dLLr » i a. �, li.,''aWid seotnii7laa 7i :rad.S �,�e.,C.,. ,� „uGn The following economic aspects of this presentation are based upon our current knowledge of the program requirements and take into account Heartland Payment Systems' current offerings. Prices are based upon a three year agreement. This pricing proposal is effective for 60 days from the date of this proposal. Card Processing Only Authorization /Capture /Settlement Credit ................... ............................... $0.07 per transaction Authorization /Capture /Settlement PIN Debit and EBT ............................. $0.07 per transaction Miscellaneous Annualfee .................................. ....... ____ ...................... ........ ................. .................... waived Reprogrammingfee ......................................................................... ............................... waived Dial add- on ........................................ ............................... ..........................$0.01 per transaction ARU Authorization .................................. ............................... ..........................$0.40 per attempt Voice Authorization ................................ ............................... ..........................$0.65 per attempt Monthly fee per Location ......................................... ............................... .........................waived Chargeback fee (first 3 of year are free) ........ ............................... .........................$15.00 RetrievalRequest Fee ............................................... ............................... ..........................$0.00 Interchange fees ........................................... ............................... ...........................pass through Debit Network Interchange ........................... ............................... ...........................pass through Authorization Access fees ............................. ............................... ...........................pass through Settlement fees.... ... __ ... .............. .... _ ........ ..................... __ .............. _.pass through Salestax ....................................................... ............................... ...........................pass through Shipping ........................................................ ............................... standard shipping rates apply Assumptions — Transaction Pricing 1. All transactions will be provided to Heartland Payment Systems in the electronic form per specifications using Heartland Payment Systems standard formats, protocols and applications. 2. Pricing assumes transactions transmitted via IP connectivity. 3. All credit settlement funds will be net settled (i.e. sales less credits, adjustments and chargebacks). 4. Fees will be deducted from the City of South Miami account via ACH monthly. 5. Prices are based upon a thirty -six month agreement. 6. This pricing proposal is effective for 60 days from the date of this proposal. R'14, Heartland 12 ©2010 Heartland Payment Systems [(16111 PAYMENT SYSTEMS” Confidential and Proprietary The Highest StoodorCS I The Most Trusted Tronsootions First Data OukxTime•" entl o Cacompressor era neeasa ro sea ms pin�,e. Mike Gilmore First Data Independent Sales Gig Harbor Colvos Passage Company Phone - 253 -514 -8232 Fax — 888 - 338 -7345 gilmore @fdisgigharbor.com November 18, 2010 Alfredo Riverol City of South Miami 2 pages by email: ariverol(a)cityofsouthmiami.net Alfredo, Thank you for considering this proposal for card processing using the Digital PayTech point of sale and software. Since we are 100% certified and completely integrated on software embedded in the Digital PayTech system, you will be able to transmit credit via the direct interface over a high -speed connection. Transactions take 2 -4 seconds. A complete description of our pricing is attached. Parking lots qualify for Visa & MasterCard "SMALL TICKET" pricing for tickets under $15. 1 would be happy to review the attached Interchange schedule to help you understand this pricing. We deduct fees either once a month, or daily.... it's your choice. Payment settlement is two business days into your bank account. We auto -batch at whatever time of day you desire (our default is midnight). All of our systems met the most current Payment Card Industry (PCI) security requirements. Your transactions will run entirely over the First Data system. Per PCI mandate, you will need to apply for PCI compliance to help protect your customers' card information. Please call with any questions. Regards, Mike Gilmore Independent Sales Agent Services by Cardservice International. The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS Gig Harbor is an independent agent for Cardservice International. oorceraaa+• aid a tlaompr r ate needed Ihi 1p see lM1is plpum. NETWORK SERVICES AND SETTLEMENT PROCESSING PROPOSAL City of South Miami November 18, 2010 Network Transaction Pricinq Visa /MC /Discover: ...... Interchange /Assessment/Access /NABU /BIN fees passed through ** FDIS fee — Visa/MC/Disc: ................... ....... 20 basis points (.20 %) lG�asr's �rtiF = 1/looA t% AMEX: ........................ ............................... $.065 per transaction (plus AMEX fees) * *Subject to increases from time to time by the applicable Network(s) and such increases will be imposed on merchant. ........................... waived ACH change fee: .................................. waived ACH reject fee: .......................... .......... waived Account Closure fee: ............................ waived Services by Cardservice International. The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS Gig Harbor is an independent agent for Cardservice International. Additional Services and Fees One -time Set-up: .................................. w waived Monthly fee: ......... ............................... w waived (email statement, 24/7 service, auto batching, C ClientLine web based reporting) Monthly minimum: ................................. w waived Annual fee: ........................................... w waived PCI compliance fee: .............................. $ $75 annually Batch /Settlement fees: .............. . ........... waived ACH fee: ......................................... . ..... $.20 per ACH I Gateway fees: .................................. w waived Enhanced bill back fee: . ......................... waived Retrieval Fee: ....................................... $ $7.50 Charge back Fee: ................................. $ $20 per charge back Voice Authorization: .............................. $ $0.75 per voice authorization Term: .................................................... 3 36 months Early Termination fee . ACH change fee: .................................. waived ACH reject fee: .......................... .......... waived Account Closure fee: ............................ waived Services by Cardservice International. The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS Gig Harbor is an independent agent for Cardservice International. Services by Cardservice International. The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS Gig Harbor is an independent agent for Cardservice International. MERCHANT PROCESSING APPLICATION AND AGREEMENT Chain ID 'G It I G Signing Rep: 8740007 1 Sales Office Phone: 253 - 514_8232 (1) BUSINESS Legal Name of Business: NAME(S) DBA (doing business as Mailing /Billing Address: Location Address if different from mailing City, State, Zip: City, State, Zi Contact Name: Contact Name Phone Numbe Fax Number Phone Numbe Fax Number Merchant E -Mail Address Merchant 11R Name as it appears on your income tax return Federal Tax ID Number ❑ I certify that I am a foreign entity /nonresident alien (if checked, lease attach IRS Form W -8 NOTE: Failure to provide accurate information may result in a withholding of Merchant funding per IRS regulations. See Part IV.aA.3. of your Program Guide for further information. PROFILE (2) MERCHANT Business Open Date: nth of Current Ownershi : Average Monthly Volume for MCN /Discover Nelwork� # of Locations: Type of Business: Highest Ticket Average Ticket MCN /Discover MCN /Discover: EIj-'- I- $ $ -J Type of Goods /Services Sold Seasonal Sales: ❑ Yes ❑ No High Volume Months: Swiped 100 % Face to Face 100 % Keyed with Imprint 0 % Mail Order (MO) 0 % Keyed without Imprint 0 % Telephone Order (TO) 0 % Internet 0 % TOTAL 100 % TOTAL 100 % OWNERSHIP INFORMATION ❑ Sole ❑ Private Corp. ❑ Public Corp. ®Government ❑ Medical/ Legal Corp. ❑ Inn Organization Proprietorship (Federal /state/Iocal) ❑ Partnership ❑ Limited ❑ Non -Profit ® Associations /Estates & ®Tax-Exempt Ong. (501 C) Liability Co. Corp. Trusts Owner 1 /Part=NameTitle Title in Business Ownership Home Addres, State, Zip Country Code: Social Securine Number DOB: Owner 2 /PartTitle in Business Home Addres, Sta te, Zip Country Code: Social Securione Numbe DOB: (4) MERCHANT • Trade Reference 1 Name: Contact: Phone Number: Account #: Trade Reference 2 Name: Cont;t me Number: Account #: Rate Table B, Welcome Kit, Gross Monthly, Statement by email Rid = SNMU, AMEX, AMA to build profile in ERM cts0710 cts1010 © 2004 -2010 CTS Holdings, LLC. All rights reserved. Page 1 of 4 CTS Holdings, LLC is a registered ISO /MSP of Wells Fargo Bank, NA., Walnut Creek, CA. All trademadns, service marks and trade names referenced in this material are the properly of their respecOme owners. :10 it irivirsTol 11] 11 sirr.Tro ITI I III in i FIN. IF ..-. We vhil automatically debit your Settlement Account for any amounts owed to us under the Merchant Processing Application and Agreement. A voided check ❑ Checking Only Contact Name: Bank Name: from this account Phone Number: Transit Number DDA Numbe : must be attached PROCESSOR Does your company or you, manage or own another business which already has a Merchant account with Processor? If yes, list name, address and Merchant #: Name of Business: Merchant #: Address: Are you now processing or have you ever processed MasterCardIVisa /Discover? ❑ Yes ❑ No (If yes, attach a previous Processor's statement.) Name of Processor: Have you ever had a bankcard relationship terminated? ❑ No ❑ Yes (If yes, attach explanation.) Do you use any third party to store, process or transmit cardholder data? ❑ Yes ❑ No If yes, give name and address: EQUIPMENT Processor ships equipment: YES ❑ NO iZ] Sale office reprograms equipment: YES 0 NO ❑ Circle store policy to be printed on ECR Software /Internet VPOS - Digital PayTech receipts: Terminal Type QTY MANUAL IMPmNTERS Is there an existing imprinter at this NO REFUNDS ALLOWED _- _........ locati o NO REFUNDS, EXCHANGE ONLY Type of Printer:2Go QTY [:]Yes No IN 7 DAYS J (Type of imprinter circle one) ALL SALES FINAL Type of PIN pad: QTy Portable or regular manual Agents must do all downloads and (Tip line required ?) Autobatch (Qty) installs. Yes ❑ No Z Yes 0 No ❑ (8) CREDIT CARD ACCEPTANCE (9) ENTITLEMENTS Acceptance of all MasterCard, Visa and Discover transactions is New American Express Agreement Attached: Yes ❑ No ❑ presumed unless you indicate which service(s) you do not want by checking that service below. Please provide the following MID #'s when available: ❑ MC Credit Transactions ❑ MC Non -PIN Debit Transactions Amex:I I ❑ Visa Credit Transactions El Visa Non -PIN Debit Transactions Check guar: ❑ Discover Transactions Check guar Co.: Check guar method: Drivers License ❑ MICR ❑ ** *Note: If no box is checked it will automatically default to Driver's License. (10) PIN DEBIT ❑ Debit Card Debit/ATM Transaction Fee $ (Plus Debit Network Processing Fees) PETROLEUM •' • Pay at the Pump: YES ❑ NO ❑ ❑Wright Express: 3.50% ❑Voyager Rate:: 3.40% Transaction fee: 15 Transaction fee: 9 Charged by Processor Integrated Equipment: ❑VeNFone Ruby ❑Auto Gas ❑Gas Boy ❑Gilbarco ❑Other: INFORMATION FNS #: Trans Fee: Benefit Issuance Availability: Days Hours Electronic Voucher Support: Yes ❑ No ❑ Check all EST services provided at this location: ❑ Food stamps ❑Cash Benefits ❑Purchase with Cash Back ❑Purchase ❑Cash Withdrawal If cash issuance, the limit amount: $ cts0710 cts1olo ® 2004 -2010 CTS Holdings, LLC. All rights reserved. Page 2 of 4 CTS Holdings, LLC Is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. All trademarks, seNce marks and trade names referenced in this material are me property of their respective owners. (13) SCHEDULE OF All fees are subject to change as provided below, For further details, read this entire Merchant Processing Application and Agreement. Three-Tier Pricing for . MasterCard[Visa/Discover DISCOUNT DISCOUNT Rate Tier Discount Rate ( %) and Downgrade Fee Rate Tier Discount Rate ( %) and Downgrade Fee Description Description Rate 1 %(plus Association Access Fees of $0.0269) Rate 1 %(plus Association Access Fees of $0.0269) Rate 2 Rate 1 plus % +$ Rate 3 Rate 1 plus % +$ Rate 3 Rate 1 plus % +$ Passthrough Pricing - IIIIIIIIIIIIIIIIT 0.20 % Discount Rate for MasterCard, Visa and Discover credit and MasterCard, Visa and Discover Signature Debit Association Dues (.0011 MasterCard dues, .0011 Visa and .0010 Discover dues) (plus Association Access Fees + of $0.0269) + Interchange Rate = Total Processing Rate Your processing fees will be the Discount Rate and the current Interchange Rate at the time you process your Transaction. Interchange Rates are variable and are determinedb how our transactions clear Interchange AUTHORIZATION AND TRANSACTION ACH Fee $ 0.20 (batch ❑ Vital Fee $ na ' per occurrence American Express Authorization /EDC $ 0.065 ! per occurrence Voice Authorization Fee $ 0.50 ' per occurrence Fee Decline Fee $ 0.00 / per occurrence Voice Response Unit (VRU) Fee $ 0.75 ' per occurrence MasterCardNisa /Discover $ 0.00 I per occurrence Voyager Authorization Fee $ ' per occurrence Authorization Fee Pre -Auth Fee $ 0.00 / per occurrence WFx Authorization Fee $ ' per occurrence OTHER Annual Fee $ 75.00 Jyear Monthly Fee $ 0 Jmonth Chargeback Fee $ 20.00 Jper occurrence Retrieval Fee $ 7.50 Jper occurrence Early Cancellation Fee * $ 0 /one time Statement Fee $ 0 Jmonth MC AVS Acquirer Fee $ 0.005 /per occurrence Visa Misuse of Auth Fee $ .045 /per occurrence MC AVS CNP Acquirer Fee $ 0.007 per occurrence Visa Partial Authorization Non- Participation Fee PANP Fee $ A.­01 /per occurrence Minimum Monthly Discount Fee $ 0 Jmonth Visa Zero Floor Limit Fee $ 0.10 /per occurrence * A fee charged if this Merchant Processing Application and Agreement is terminated or cancelled prior to the expiration of the initial thirty -six (36) month term. INSPECTION (14) SITE • • Person /Authorized company performing site visitation Visitation Date How many employees Zone: ❑Business District ❑Industrial OResidential Location: OApartment ❑Home Olsolated OMali ❑Mixed OOffce ❑Shopping Area Return Policy: ❑Full Refund LlExchan e Only ONone Do you have a refund policy for VISA/MasterCard/Discover Sales? ONo OYes If Yes, check one: OVISNMC Credit ❑Exchange OStore Credit If VISA/MC Credit, within how many days do you submit credit transactions? 003 04 -7 08 -14 OOver 14 days Mail I Telephone Order I Business to Business Information (ALL QUESTIONS MUST BE ANSWERED BY APPLICABLE TYPE OF MERCHANTS) What % of total sales represent Business to Business (vs. Business to Consumer): B26 %+ B2C % = 100% (total sales) What % of bancard sales represent Business to Business (vs. Business to Consumer): B26 %+ B2C % = 100% (total sales) What is the time from transaction to delivery? (% of orders delivered in days): 0 -7 %+ 8 -14 %+ 15 -30 %+ over 30 days %= 100 %delivered VISA/MasterCard/Discover sales are deposited on (check one): ODate of order ODate of delivery 00ther Who performs product/service fulfillment ?: ❑Direct ❑Vendor ❑Other Vendor: PROVIDE NAME /ADDRESS /PHONE cts0710 cts1010 0 20042010 CTS Holdings, I.I.C. All rights reserved. Page 3 of 4 CTS Holdings, LLC is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. (15) AUTHORIZATIONS AND REPRESENTATIONS Client certifies that all information set forth in this completed Merchant Processing Application and Agreement ( "MPA') is true and correct and that Client has received a copy of the Program Guide and Confirmation Page (version ets0710), which is part of this MPA (consisting of Sections 1 -15), and by this reference incorporated herein. Client further agrees that Client will not accept more than 20% of its card transactions via mail, telephone or Internet order. However, if your Application is approved based upon contrary information stated in Section 4, Marketing Method above, you are authorized to accept transactions in accordance with the percentages indicated in that section. Client authorizes CTS Holdings, LLC and Wells Fargo Bank, N.A. ( "Bank ") and their agents to investigate the references, statements and other data contained herein and to obtain additional information from credit bureaus and other lawful sources, including persons and companies named in this MPA. Client authorizes Processor and BANK and their agents (a) to procure information from any consumer reporting agency bearing his /her personal credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living, and (b) to contact all previous employers, personal references and educational institutions. It is our policy to obtain certain information in order to verify your identity while processing your account application. Each of the undersigned authorize Bank/Processor to use credit bureau /reporting agencies and /or their own agents to verify the accuracy of all information provided herein and to assess and monitor each of the undersigned's credit status. Each of the undersigned authorizes all such credit bureau /reporting agencies to release any information they may have pertaining to him /her to Bank/Processor. No sales agent of Bank/Processor is authorized to make any verbal or written modification to this Merchant Application and Agreement and /or the Operating Procedures. Client authorizes Processor and Bank and their affiliates to debit Client's designated bank account via Automated Clearing House ( "ACH ") for costs associated with equipment hard -ware, software and shipping. You further acknowledge and agree that you will not use your merchant account and /or the Services for illegal transactions, for example, those prohibited by the Unlawful Internet Gambling Enforcement Act, 31 U.S.C. Section 5361 at seq, as may be amended from time to time. I declare under penalty of perjury under the laws of the state of California and under the laws of the state in which my business is located that all of the information contained in this Application is true and complete. I agree that if I process Card transactions, I will comply with the Program Guide for all transactions I process. I understand that I also may request a copy of the Program Guide from my sales representative at any time. I further understand that no strikeouts, interiineations, additions or modifications to this preprinted MPA may be made and that this MPA may be transmitted to or from Processor and /or retained electronically by Processor, which will constitute an original. Client agrees to all the terms of this MPA. This MPA shall not take effect until Client has been approved and this Agreement has been accepted by Processor and Bank. Print Name of Principal or Corporate Officer Signature (Title) Date Print Name of Principal or Corporate Officer Signature (Title) Date Personal Guaranty: The undersigned guarantees to Processor and Bank the performance of this Agreement and any addendum thereto by Client, and in the event of default, hereby waives Notice of Default and agrees to indemnify the other parties, including payment of all sums due and owing and costs associated with enforcement of the terms thereof. Processor and Bank shall not be required to first proceed against Client or enforce any other remedy before proceeding against the undersigned individual. This is a continuing guarantee and shall not be discharged or affected by the death of the undersigned and shall bind the heirs, administrators, representatives and assigns and be enforced by or for the benefit of any successor of Processor and Bank. The term of this guarantee shall be for the duration of the MPA and any addendum thereto, and shall guarantee all obligations which may arise or occur in connection with my activities during the term thereof, though enforcement may be sought subsequent to any termination. Print Name of Personal Guarantor Print Name of Personal Guarantor Signature, as an individual (No title) Date Signature, as an individual (No title) Date CTS Holdings, LLC on behalf of itself and on behalf of Wells Fargo Bank, N.A. (for Visa and MasterCard transactions) For internal use only: SIC /MCC Code Signature cts0710 CIM010 ® 2004 -2010 CTS Holdings, LLC. All rights reserved. Page 4 of 4 CTS Holdings, LLC is a registered ISO /MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. You acknowledge that all Services referenced in the Agreement may not be available to you IMPORTANT INFORMATION ABOUT BANK'S RESPONSIBILITIES: Discover' Network Card Transactions, American Express Card Transactions and Odor Services are not provided to you by Bank, but are provided by Processor and/or third parties. The provisions of this Agreement regarding Discover Network Card Transactions, American Express Card Transactions and Other Services constitute an agreement solely between you and Processor and/or third parties. Bank is not a party to this Agreement insofar as it relates to Discover Network Card Transactions, American Express Card Transactions and Other Services, and Bank is not responsible, and shall have no liability, to you in any way with respect to Discover Network Card Transactions, American Express Card Transactions and Other Services. OTHER IMPORTANT INFORMATION: Cards present risks of loss and non - payment that are different than those with other payment systems. In deciding to accept Cards, you should be aware that you are also accepting these risks. Visa'- MasterCard- and Discovers Network are payment card networks that electronically exchange Sales Drafts and Chargebacks for Card sales and Credits. Sales Drafts are electronically transferred from banks (in the case of MasterCard and Visa transactions) or network acquirers (in the case of Discover Network transactions) that acquire them from merchants such as yourself through the appropriate Card Organization, to the Issuers. These Issuers then bill their Cardholders for the transactions. The Card Organizations charge the Acquirers interchange fees and assessments for submitting transactions into their systems. A substantial portion of the Discount Rate or Transaction Fees that you pay will go toward these fees and assessments. In order to speed up the payment process, the Issuer transfers the funds back through the Card Organization to the Acquirer at approximately the same time that the Issuer receives the electronic Sales Drafts. Even though the payments under this system are made simultaneously, all payments made through the Card Organizations are conditional and subject to reversals and adjustments. Each Card Organization has developed Card Organization Rules that govern their Acquirers and Issuers and the procedures, respon- sibilities and allocation of risk for this process. Merchants are also bound by Card Organization Rules. The Card Organization Rules and applicable laws give Cardholders and Issuers certain rights to dispute transactions, long after payment has been made to the merchant, including Chargeback rights. We do not decide what transactions are charged back and we do not control the ultimate resolution of the Chargeback. While we can attempt to reverse a Chargeback to the Issuer, we can only do so if the Issuer agrees to accept it or the Card Organization requires the Issuer to do so after a formal appeal process. Sometimes, your customer may be able to successfully charge back a Card transac- tion even though you have provided your goods or services and are otherwise legally entitled to payment from your customer. While you may still be able to pursue claims directly against that customer, neither we nor the Issuer will be responsible for such transactions. You will be responsible for all Chargebacks and adjustments associated with the transactions that you submit for processing Please refer to the Glossary for capitalized terms used in the Agreement, including this Preface (if not defined above). cts0710 �a _ a NOW-1: PART I: CARD SERVICES A. Operating Procedures 1. MasterCard, Visa and Discover Network Acceptance ................. 3 1.1. Card Descriptions ........ ............................... 3 1.2. Effective /Expiration Dates . ............................... 3 1.3. Valid Signature..... _ .... ............................... 3 1.4. Users Other Than Cardholders ............................. 4 1.5. Special Terms ............ ............................... 4 1.6. Delayed Delivery or Deposit Balance ......................... 4 1.7. Recurring Transaction and Preauthorized Order Regulations...... 4 1.8. Certain Rules and Requirements ............................ 4 1.9. Card Acceptance ......... ............................... 4 Lift. Deposits of Principals ..... ............................... 5 1.11. Merchants in the Lodging Industry .......................... 5 1.12. Customer Activated Terminals and Self - Service Terminals........ 5 1.13. Displays and Advert ising ... ............................... 5 1.14. Cash Payments by and Cash Disbursements to Cardholders...... 5 1.15, Discover Network Cash Over Transactions .................... 5 1.16, Telecommunication Transactions ........................... 5 2. Suspect Transaction... _.. _ .. ............................... 5 3. Completion of Sales Drafts and Credit Drafts ....................... 6 3.1. information Required ......... ........................... 6 3.2. Mail /Telephone /Internet (Ecommerce) and Other 6.3. Card Not Present Sales .... ............................... 6 3.3. Customer Service Telephone Numbers for Cards 13 Other Than MasterCard, Visa and Discover Network ........... 7 4. Data Security ............................... ........................ 7 4.1. Payment Card Industry Data Security Standards (PCI DSS)....... 7 4.2. Data Security Requirements . ............................... 7 4.3. Compliance Audits ....... ............................... 7 4.4. Immediate Notice Required . ............................... 7 4.5. Investigation ..... _ ..... ............................... r 4.6. Required Information for Discover Network Security Breaches.... 7 4.7, Merchant Providers ....... ............................... 7 4.8. Noncompliance Fees ...... ............................... 8 4.9. Costs .................. ............................... 8 5. Authorizat ions ....... ............................... ......... 8 5.1. Card Not Present Transactions ............................. 8 5.2. Authorization via Telephone 9.2. Provide Sales and Credit Draf ts ............................. (Other Than Terminal /Electronic Device Users) ............... 8 5.3. Authorization via Electronic Devices ........................ 8 5.4, Third Party Authorization Sys tem ........................... 8 5.5. Automated Dispensing Machines ........................... 9 5.6. Pre- Authorization for T &E (Travel & Entertainment) 10 and Restaurant Merchants ...... ........................... 9 5.7. Discover Network Procedure for Request for Cancellation of Assignments .................. ............................... Authorization ............ ............................... 9 5.8. Partial Authorization and Authorisation Reversal .............. 9 6. Submission /Deposit of Sales Drafts and Credit Drafts .......... _ .... 9 6.1. Submission of Sales for Merchants Other Than Your Business..... 9 6.2. Timeliness .............. ............................... 9 6.3. Mail /Branch Deposit Procedures. .......... ............ 9 6.4. Electronic Merchants: Daily Batching Requirements 13 & Media Submission . ............................... ..... 9 7. Settlement ................... ............................... 1.0 cts0710 8. Refunds / Exchanges( Credi ts) .......................... ......... 10 Services ..................... ............................... 8.1. Refunds ................ ............................... 10 Operating Procedures; Card Organization Rules and Compliance....... 8.2. Exchanges .............. ............................... 10 9. Retention of Records for Retrievals and Chargebacks ................. 10 Exclusivity ................... ............................... 9.1. Retain Legible Copies ..... ............................... 10 Fees; Adjustments; Collection of Amounts Due ..................... 9.2. Provide Sales and Credit Draf ts ............................. 10 Chargebacks .................. ............................... 9.3. Ensure Proper Retrieval Fulfillment ......................... 10 10. Chargebacks, Retrievals and Other Debits ......................... 10 Exclusion of Consequential Damages ............................. 10.1. Chargebacks ............. ............................... 10 Confidentiality .................. ............. ................ 10.2. Other Debits ............ ............................... 12 Assignments .................. ............................... 10.3. Summary (Deposit) Adjustments /Electronic Rejects ............ 12 Term; Termination Fees; Events of Default ......................... 10.4. Disputing Other Debits and Summary Adjustments ............. 13 IL Account Maintenance ............ ............................. 13 Financial and Other Informat ion ......... ........................ 11.1. Change of Settlement Account Number ...................... 13 Indemnification ............... ............................... 11.2. Change in Your Legal Name or Structure ..................... 13 Special Provisions Regarding Non -Bank Cards ...................... 11.3. Change in Company DBA Name, Address or 28. Special Provisions for PIN Debit Card.... .................... Telephone /Facsimile Number .............................. 13 Special Provisions Regarding EBT Transactions ..................... 11.4. Other Changes in Merchant Profile .......................... 13 Special Provisions Regarding Wireless Services ..................... 11.5 Charges for Changes to Account Maintenance ................. 13 12. Card Organization Monitoring ... ............................... 13 13. Supplies ..................... ............................... 13 B. Card General Terms 14. Services ..................... ............................... 13 15, Operating Procedures; Card Organization Rules and Compliance....... 13 16. Settlement of Card Transactions .. ............................... 13 17. Exclusivity ................... ............................... 13 1.8. Fees; Adjustments; Collection of Amounts Due ..................... 13 19. Chargebacks .................. ............................... 14 20, Representations; Warranties; Covenants; Limitations on Liability; Exclusion of Consequential Damages ............................. 14 21. Confidentiality .................. ............. ................ 15 22. Assignments .................. ............................... 15 23. Term; Termination Fees; Events of Default ......................... 15 24. Reserve Account; Security Interest ............................... 16 25. Financial and Other Informat ion ......... ........................ 17 26. Indemnification ............... ............................... 17 27. Special Provisions Regarding Non -Bank Cards ...................... 17 28. Special Provisions for PIN Debit Card.... .................... 18 29. Special Provisions Regarding EBT Transactions ..................... 18 30. Special Provisions Regarding Wireless Services ..................... 20 31. Choice of Law; Venue; Waiver of jury Trial ........................ 21 32. Other Terms .................. ............................... 21 33. Glossary ..................... ............................... 21 PART II: ADDITIONAL IMPORTANT INFORMATION PAGE FOR CARD PROCESSING A.I. Electronic Funding Authorization ............................... 24 A.2, Funding Acknowledgement ....... .......... ................... 24 A.3. Additional Fees, Fee Related information and Early Termination....... 24 A.4. Addresses For Notices ......... ............................... 24 PART III: CONFIRMATION PAGE Confirmation Page ................ ............................... 25 Duplicate Confirmation Page ........ ............................... 26 e iiiiii I I I I'll w 6 This part of the Program Guide (through Section 1.3) describes the procedures and methods for submitting Credit Card transactions for payment, obtaining authoriza- tions, responding to Chargebacks and Media Retrieval requests, and other aspects of the operations of our services. Processor is a full- service financial transaction processor dedicated, among other processing services, to facilitating the passage of your Sales Drafts back to the thousands of institutions who issue the MasterCard, Visa, and Discover Network Cards carried by your customers, as well as to the independent Issuers of American Express( Optima- and JCB! The Operating Procedures contained in this part focus primarily on certain of the MasterCard, Visa, and Discover Network Card Organizations Rules, and seek to provide you with the principles for a sound Card progmm; however, you should consult the Card Organization Rules for complete information and to ensure full compliance with them. They are designed to help you decrease your Chargeback liability and train your employees. (In the event we provide authorization, processing or settlement of transactions involving Cards other than MasterCard, Visa and Discover Network, you should also consult those independent issuers' proprietary rules and regulations.) The requirements set forth in these Operating Procedures will apply unless prohibited by law. You are responsible for following any additional or conflicting requirements imposed by your state or local jurisdiction. m - 1.1. Card Descriptions. At the point of sale, the Card must be carefully examined to determine whether it is a legitimate and valid Card. The name of the Card (e.g., Visa, MasterCard or Discover Network) should appear in bold letters on the Card. For all MasterCard and Visa Cards and for some Discover Network Cards, the Issuer (e.g., XYZ Bank, etc.) should also appear in bold letters or the Card The following is a description of the authorized Visa, MasterCard and Discover Network Card designs: Visa: Visa Cards have the Visa symbol on the right -hand side of the Card. Above the Visa symbol is the 3- dimensional hologram of the Visa Dove design. The expiration date must be followed by one space and may contain the symbol "V." Visa Cards contain a to- digit account number embossed across the middle of the Cards and the first digit is always a four (4). In addition, Visa Cards have the first four digits of the account number printed directly below the embossed number. You must always check these numbers carefully to ensure that they are the same. Beginning January 2006, Visa has a new Card design which differs significantly from the previous description. You are required to familiarize yourself with the new design by consulting the document entitled "Card Acceptance and Charge - back Management Guidelines for Visa Merchants" KRM 08. 12.16). You may download the document free of charge from Visa's website at blip ovow. isa co ilmerchant or order a hardcopy to be mailed to you for a nonfi al charge by telephoning Visa Fulfillment at 800 - VISA -311. Both the old and new Visa Card designs will be circulating concurrently in the marketplace through the year 2010. Only Visa Cards fitting the old or new descriptions may be accepted. Beginning May 2008, Visa issued a new card design for un- embossed Visa cards. Unlike embossed Visa cards with raised numbers, letters and symbols, the un- embossed card has a smooth, flat surface. Because of the un- embossed cards flat surface, it cannot be used for transactions that require a card. imprint. Un- embossed cards can only be used by merchants who process with an electronic Point Of Sale Terminal. As a result, the bottom of the card bears the following note, "Electronic Use Only." MasterCard: MasterCard Cards are issued under the following names: MasterCard, EuroCard, Access, Union, Million and Diamond. The MasterCard symbol appears on the front or back of the Card. MasterCard and the Globe designs appear in a 3- dimensional hologram above the symbol. In addition, the words Classic, Preferred, Gold or Business may appear. MasterCard account numbers are sixteen (16) digits, and the first digit is always a five (5). The first four digits of the account must be printed directly below the em- bossed number. Only MasterCard Cards fitting this description may be accepted. Pursuant to an alliance with MasterCard, Diners Club Cards issued in the United States and Canada are being re- issued with a sixteen (16) digit account number the first two digits of which are now fifty -five (55) and with the MasterCard Mark and hologram on the front of the Diners Club Card. These Diners Club Cards shall be accepted and processed in the same manner as MasterCard transactions. Diners Club International Cards that are issued outside the U.S. and Canada may be re- issued with the MasterCard Mark our the back of the Card. These Diners Club Cards will have account numbers that are fourteen (14) digits, the first two digits or which are thirty -six (36). When these Diners Club Cards are used within the United States, Canada and other designated areas, they will be processed as MasterCard transactions. Beginning January 2006, MasterCard has a new Card design significantly different from the previous description. You are required to familiarize yourself with the new design by consulting a document "MasterCard Card Identification Features:' You may download the document free of charge from MasterCards website at httl * //w v. t cardmerch t . Both the old and new MaserCard Card designs will be circulating concurrently in the marketplace through the year 2010. Only MasterCard Cards fitting the old or new descriptions may be accepted. cts0710 Discover Network: All valid standard rectangular plastic Cards bearing the Discover Network Acceptance Mark or the Discover /NOVUS Acceptance Mark, as indicated below, include the following common characteristics and distinctive features: • Card Numbers comprising at least 16 digits are displayed on the front of the Card. • Card Numbers are clear and uniform in size and spacing within groupings. • Expiration date, if present, appears in mm/yy format and indicates the last month in which the Card is valid. • Cards manufactured before October 3, 2008 display the Discover Network three - dimensional hologram, bearing a distinct circular shape and images of a globe pierced by an arrow, water, and stars on a repetitive pattern background (the "Discover Network Hologram ") on the front of the Card. • The Discover Network Hologram reflects light and appears to move as the Card is rotated. • All Cards display a magnetic stripe on the reverse side of the Card. Cards manufac- tured on or after October 3, 2008 feature a three - dimensional holographic design that is incorporated into the magnetic snipe. A series of distinct circular shapes will be visible across the length of the magnetic stripe, with blue glows between each shape. When the Card is rotated, the holographic design will reflect light and there will be apparent movement and color switching within the circular shape. • Cards displaying either the Discover Network Hologram or the holographic magnetic stripe are valid after the effective dales indicated above, with the Discover Network Hologram eventually replaced by the holographic magnetic stripe for new Cards. Although both the Discover Network Hologram and the holographic magnetic stripe will each appear on Cards, valid Cards will not display both designs. • Depending on the issuance date of the Card, the word 'DISCOVER" or "DISCOVER NETWORK" will appear in ultraviolet ink on the front of the Card when it is held under an ultraviolet light. • An underprint of "void" on the signature. panel becomes visible if erasure of the signature is attempted. • The Card Number or the portion of the Card Number displayed on the signature panel on the back of the Card should match the number displayed on the front of the Card and appear in reverse indent printing. • CID must be printed in a separate box to the right of the signature panel on the back of the Card. • An overprint on the signature panel reads "Discover Network:' On some cards, the overprint may display the name of the Card (i.e., Discover, Discover 2G0® Discover Platinum). • A Discover Network Zip Indicator may appear on the back of a standard rectangular plastic Card indicating the Card can be used to conduct Contactless Card Transactions. NOTE: Valid Cards may not always be rectangular in shape (e.g., Discover 2GO` Cards) and certain valid Contactless Payment Devices approved by us for use in accessing Card Accounts (e.g., radio frequency (RE) enabled Cards, key fobs, and Mobile Commerce Devices) and to conduct Contactless Card Transactions may not display the features des- cribed above. Prepaid Gift Card Security Features The features described below are found on Prepaid Gift Cards: however, the placement of these features may vary: • Depending on the issue date of the Card, the Discover Network Acceptance Mark or the Discover /NOVUS Acceptance Mark will appear on the front or back of the Card. • The embossed, stylized "D" appears on the front of the Card. • A valid expiration date is embossed on the front of the Card. • The front of the Card may display "Temporary Card:' "Prepaid Card; 'Gift Card, or "Electronic Use Only," must be printed on the front or the back of the Card. NOTE: Prepaid Gift Cards accepted at a limited, specific list of Merchants are not required to include the Discover Network Hologram and may, but are not required to, bear the Discover Network Acceptance Mark or the DiscoverNOVUS Acceptance Mark on the Card. You are required to remain familiar with Discover Card designs and may reference the document "Discover Network Security Features" You may download the document free of charge from Discover Network's website at luro // d' t ork com/haud [/ Im i html. 1.2. Effective /Expiration Dates. At tire point of sale, the Card should be carefully examined for the effective (valid from) (if present) and expiration (valid Own) dates which are located on the face of the Card. The sale date must fall on or between these dates. Do not accept a Card prior to the effective date or after the expiration date. If the Card has expired, you cannot accept it for a Card sale unless you have verified through your Author- ization Center that the Card is in good standing, otherwise, you are subject to a Chargebacic and could be debited for the transaction. 1.3. Valid Signature. Check the back of the Card. Make sure that the signature panel has not been disfigured or tampered with in any fashion (an altered signature panel may appear discolored, glued or painted, or show erasure marks on the surface). The signature on the back of the Card must compare favorably with the signature on the Sales Draft. The Sales Draft must be signed by the Card presenter in the presence of your authorized representative (unless a Card Not Present Sale) and in the same format as the signature panel on the Card; e.g., Harry E. Jones should not be signed H.E. Jones. The signature panels of Visa, MasterCard and Discover Network Cards now have a 3 -digit number (CVV2 /CVC2 /CID) printed on the panel known as the Card Validation Code. Visa, MasterCard and I3 vet Network: If the signature panel on the Card is blank, in addition to requesting an Authorization, you must do all the following: • Review positive identification bearing the Cardholder's signature (such as a passport or drivers license that has not expired) to validate the Cardholder's identity. • Indicate the positive identification, including any serial number and expiration date, on the Credit Draft or Sales Draft; provided that you must effect PAN Truncation, and must not include the expiration date on the copy of the Sales Draft or Credit Draft that you provide to the Cardholder, or as required by applicable law, the Sales Draft or Credit Draft you retain. • Require the Cardholder to sign the signature panel of the Card prior to completing the Transaction. 1.4. Users OtherThan Cardholders. A Cardholder may not authorize another indi- vidual to use his /her Card for purchase. Be sure the signature on the Card matches with the one on the Sales Draft. Furthermore, any Card having two signatures on the back panel is invalid and any sale made with this Card can result in a Chargeback. For Cards bearing a photograph of the Cardholder, ensure that the Cardholder appears to be the person depicted In the picture which appears on the Card. If you have any questions, call the Voice Authorization Center and request to speak to a Code 10 operator. I.S. SpeeialTerms. If you limit refund /exchange terms or impose other specific con- ditions for Card sales, the words "No Exchange, No Refund;' etc. must be clearly printed (in 1/4" letters) on the Sales Draft near or above the Cardholder's signature. The Card- holder's copy, as well as your copy, must clearly show this information. During a liquidation and/or closure of any of your outlets, locations and/or businesses, you most post signs clearly visible to customers stating that "All Sales Are Final," and stamp the Sales Draft with a notice that "All Sales Are Final" Generally, do not give cash, check or in -store Credit refunds for Card sales. Visa allows for the following exclusions: A cash refund to the Cardholder for a small ticket transaction or a no signature required transaction, a cash refund, Credit, or other appropriate form of Credit to the recipient of a gift purchased as a Mail /Phone Order transaction, or a cash refund or in -store Credit for a Visa prepaid card transaction if the Cardholder states that the Visa prepaid card has been discarded. NOTE: A disclosure does not eliminate your liability for a Chargeback. Consumer protection laws and Card Organization Rules fre- quently allow the Cardholder to dispute these items notwithstanding such disclosures. 1.6. Delayed Delivery or Deposit Balance. In a delayed delivery transaction where a Cardholder makes a deposit toward the full amount of the sale, you should execute two separate Sale Drafts (each completed fully as described in Section 3.1), the first for a deposit and the second for payment of the balance upon delivery of the merchandise or the performance of the services. • Visa: For Visa transactions, you must obtain an authorization if the cumulative total of both Sales Drafts exceeds the floor limit. You must obtain an authorization for each Sales Draft on each transaction date. You must assign the separate authorization num- bers to each Sales Draft, respectively. You must note on such Sales Drafts the words "delayed delivery," "deposit" or "balance," as appropriate, and the authorization dates and approval codes. • Maste Card: For MasterCard transactions, you must obtain one authorization. You must note on both Sales Drafts the words "delayed delivery ," "deposit" or "balance," as appropriate, and the authorization date and approval code. • Discover Network: For Discover Network transactions, you must label one Sales Draft "deposit" and the other "balance," as appropriate.. You must obtain the "deposit" authorization before submitting the sales data for the "deposit' or the "balance" to us. If delivery of the merchandise or service purchased will occur more than thirty (30) calendar days after the 'deposit" authorization, you must Obtain a subsequent author- ization for the "balance." In addition, you must complete Address Verification at the time of the "balance" authorization, and you must obtain proof of delivery upon delivery of the services /merchandise purchased. You may not submit sales data relating to the "balance" to us for processing until the merchandise/service purchased has been core - pletely delivered. NOTE: For MasterCard and Visa transactions, if delivery is more than twenty-five (25) days after the original transaction date and the initial authorization request (as opposed to the thirty (30) days in Discover Network transactions), you should reauthorize the unprocessed portion of the transaction prior to delivery. If the transaction is declined, contact the Cardholder and request another form of payment. For example: On January 1, a Cardholder orders $2,200 worth of furniture and you receive an authorization for the full amount; however, only a $200 deposit is processed. The above procedures are followed, with a $2,000 balance remaining on the furniture, the $2,000 transaction balance should be reauthorized. I.T. RecurringTransaction and Preauthorized Order Regulations. If you process recurring transactions and charge a Cardholder's account periodically for recurring goods or services (e.g., monthly insurance premiums, yearly subscriptions, annual membership fees, etc.), the Cardholder shall complete and deliver to you a Cardholder approval for such goods or services to be charged to his account. The approval must at least specify the Card- holder's none, address, account number and expiration date, the transaction amounts, the cts0710 timing or frequency of recurring charges and the duration of time for which the Cardholder's permission is granted. For Discover Network transactions, the approval must also include the total amount of recurring charges to be billed to the Cardholder's account, including taxes and tips and your Merchant Number. If the recurring transaction is renewed, the Cardholder must complete and deliver to you a subsequent written request for the continuation of such goods or services to be charged to the Cardholder's account. You may not complete a recurring transaction after receiving a cancellation notice from the Cardholder or Issuer or after a request for author- ization has been denied. If we or you have terminated this Agreement, you may not submit authorization requests or sales data for recurring transactions that are due after the termination date of this Agreement. You must obtain an authorization for each transaction and write "Recurring Transaction" (or 'TO.' for MasterCard transactions) on the Sales Draft in lieu of the Cardholder's signature. A positive authorization response for one recurring transaction Card Sale is not a guarantee that any future recurring transaction authorization request will be approved or paid. For all recurring transactions, you should submit the 3 -digit Card Validation Code number with the first authorization request, but not subsequent authorization requests. Discover Network Card Organization Rules specifically require that you follow this Card Validation Code procedure for Discover Network recurring transactions. Also, for Discover Network recurring transactions, the Sales Draft must include a gen- eral description of the transaction, your merchant name and a toll -Gee customer service number that the Cardholder may call to obtain customer assistance from you o to cancel the written approval for the recurring transaction. All recurring transactions or preauthorized orders may not include partial payments for goods or services purchased in a single transaction. You may not impose a finance charge in connection with a Recurring Transaction or Preauthorized Order. if you process recurring payment transactions, the Recurring Payment Indicator must be included in each authorization request. Penalties can be assessed by the Card Organi- zations for failure to use the Recurring Payment Indicator. 1.8. Certain Rules and Requirements. The following rules are requirements strictly enforced by Visa, MasterCard and Discover Network: • You cannot establish minimum or maximum amounts as a condition for accepting a Card, except that for Discover Network transactions, you may limit the maximum amount a Discover Network Cardholder may spend if, and only if, you have not re- ceived a positive authorization response from the Issuer. • You cannot impose a surcharge or fee for accepting a Card. • You cannot establish any special conditions for accepting a Card. • You cannot establish procedures that discourage, favor or discriminate against the use of any particular Card. However, you may choose not to accept either U.S. issued Debit Cards or U.S. issued Credit Cards under the terms described in Section 1.9. • You cannot require the Cardholder to supply any personal information (e.g., home or business phone number; home or business address; or driver's license number) unless instructed by the Authorization Center. The exception to this is for a mail /telephone/ Internet order or delivery- required transaction, and zip code for a card - present key - entered transaction in order to obtain an Address Verification. Any information that is supplied by the Cardholder must not be In plain view, When matted. • Any tax required to be collected must be included in the total transaction amount and not collected in cash. • You cannot submit any transaction representing the refinance or transfer of an existing Cardholder obligation deemed uncollecuble. • You cannot accept a Visa Consumer Credit Card or Commercial Visa Product, issued by a U.S. Issuer, to collect or refinance an existing debt. • You cannot submit a transaction or sale that has been previously charged back. • You must create a Sales Draft or Ci edit Draft for each Card transaction and deliver at least one copy of the Sales Draft or Credit Draft to the Cardholder. • You cannot submit a transaction or sale to cover a dishonored check. • If you accept Card checks, your Card check acceptance policy must treat the accept- ance of checks from all payment card brands that you accept equally (e.g., if you accept MasterCard, Visa and Discover Network, your check acceptance policy must treat checks for all three payment card brands equally). You should handle these Card checks like any other personal check drawn upon a bank in the United States. • Failure to comply with any of the Cad Organization Rules may result in fines or penalties. • You will inform the Cardholder that you are responsible for the Card transaction in- cluding your goods and services and for related customer service, dispute resolution and performance of the terms and conditions of the transaction. 1.9. Card Acceptance. If you have indicated either in the Application or by regis- tering with us at least thirty (30) days in advance that, as between Non -PIN Debit Card transactions and Credit Card transactions, you will limit your acceptance to either (i) Only accept Non -PIN Debit transactions; or (ii) only accept Credit Cad transactions, then the following terms in this Section 1.9 will apply: 1.9. 1. You will be authorized to refuse to accept for payment either Non -PIN Debit Cards or Credit Cards that are issued within the United States. You will, however, continue to be obligated to accept all foreign issued Credit Card or Debit Cards issued by MasterCard, Visa or Discover Network so long as you accept any type of MasterCard, Visa or Discover Network branded Card. 1.9.2. While many Debit Cards include markings indicating debit (such as "Visa Clteckcard, Visa Bum, Gift Card, DEBIT, or Mastermoney), many Debit Cards may not include any such markings. It will be your responsibility to determine at the point of sale whether a Card is of a type that you have indicated that you will accept. You agree to insti- tute appropriate systems and controls to limit your acceptance to the Card types indicated. You may purchase a table of ranges of numbers currently associated with Debit Card Trans. actions upon execution of confidentudityhron- disclosure agreements required by the Card Organizations. You will be rexpansible for updating your systems to utilize such tables and to obtain updated tables. 1.9.3. To the extent that you inadvertently or unintentionally accept transaction that you are not registered to accept, such transaction will downgrade and you will be charged the Rate 3 or, if you are utilizing the Enhanced Recovery Reduced Discount option, you will be charged the Enhanced Recovery Reduced Rate on the volume of said transaction that Merchant was not registered to accept, in addition to the difference between the MC/Visa Rate 1 agreed to in your Merchant Application and the actual interchange rate assessed to the downgraded transaction. 1.9.4. Based upon your choice to accept only the Card types indicated in the appli- cation, you must remove from your premises any existing signage indicating that you accept all Visa, MasterCard or Discover Network Cards and use approved specific signage reflecting your policy of accepting only Non -PIN Debit or Credit Cards. 1.9.5. Even if you elect not to accept Non -PIN Debit Card transactions as provided above, you may still accept PIN Debit Card transactions if you have signed up for PIN Debit Card Services. 1.10. Deposits of Principals. Owners, partners, officers and employees of your busi- ness establishment, and the guarantors who signed the Application, are prohibited from submitting Sales Drafts or Credit Drafts transacted on their own personal Cards, other than transactions arising from bona fide purchases of goods or services in the ordinary course of your business. Such use in violation of this Section 1.1.0 is deemed a cash advance, and cash advances are prohibited. 1.11. Merchants in the Lodging Industry. L1 LI. Generally. There are additional rules and requirements that apply to merch- ants in the lodging industry for practices including, but not limited to, Guaranteed Reser- vations and charges for no shows, advance deposits, overbookings, and priority checkout. If you are a merchant in the lodging industry, you must contact us for these additional Tales and requirements. Failure to do so could result in additional charges or termi- nation of this Agreement. 1.11.2. Lodging Service Programs. In the event you are a lodging merchant and wish to participate in Visa's and/or MasterCard's lodging services programs, please contact your sales representative or relationship manager for derails and the appropriate MasterCard and Visa requirements. 1.12. CustomerActivatedTerminals and Self - Service Terminals. Prior to conduct- ing Customer Activated Terminal ( "CAT ") transactions or Self - Service Terminal Transactions you most contact us for approval and further instructions, rules and requirements that apply to CAT and Self-Service Terminal transactions. Failure to do so could result in additional charges or termination of this Agreement. 1.13. Displays and Advertising. You must prominently display appropriate Visa, MasterCard, Discover Network and, if applicable, other Cad Organization decals and pro- gram Marks at each of your locations, in catalogs, on websites and on other promotional materials as required by Card Organization Rules. You may not indicate that Visa, Master- Card, Discover Network or any other Card Organization endorses your goods or services. Your right to use the program Marks of the Card Organizations terminates upon the earlier of (f) if and when your right to accept the Cards of the respective Card Orgimza- Ron terminates (e.g., if your right to accept Discover Network Cards terminates, you are no longer permitted to use Discover Network Program Marks), (ii) delivery of notice by us or the respective Card Organization to you of the termination of the right to use the Markus) for that Card Organization, or (iii) termination of the license to use the program Marks by the respective Card Organization to us. 1.13.1. Discover Network Sublicense to Use Discover Network Program Marks. You are prohibited from using the Discover Network Program Marks, as defined below, other than as expressly authorized in writing by us. "Discover Network Program Marks" means the brands, emblems, trademarks and/or logos that identify Discover Net- work Cards, including, without limitation, Diners Club International Cards. Additionally, you shall not use the Discover Network Program Marks other than as a part of the display of decals, signage, advertising and other forms depicting the Discover Network Program Marks that are provided to you by us or otherwise approved in advance in writing by us. You may use the Discover Network Program Marks only to promote the services cov- ered by the Discover Network Program Marks by using them on decals, indoor and outdoor signs, advertising materials and marketing materials; provided that all such uses by you must be approved in advance by us in writing. You shall not use the Discover Network Program Marks in such a way that customers could believe that the products or services offered by you are sponsored or guaranteed by cts0710 the owners of the Discover Network Program Marks. You recognize that you have no own- ership tights in the Discover Network Program Marks. You shall not assign to any Person any of the rights to use the Program Marks. 1. 14. Cash Payments by and Cash Disbursements to Cardholders. You must not accept any direct payments from Cardholders for charges of merchandise or services which have been included on a Sales Draft; It is the right of the Issuer to receive such payments. You may not make any cash disbursements or cash advances to a Cardholder as pan of a Card transaction unless you are a financial institution with express authorization in writing in advance from SeTvicers. 1.15. Discover Network Cash Over Transactions. Cash Over transactions are not available for MasterCard or Visa transactions. You may issue Cash Over in connection with a Discover Network Card sale, provided that you comply with the provisions of this Agreement, including the following requirements: • You must deliver to us a single authorization request for the aggregate total of the goods/services purchase amount and the Cash Over amount of the Card sale. You may not submit separate authorization requests for the purchase amount and the Cash Over amount. • The Sales Draft must include both the purchase amount and the Cash Over amount, and you may not use separate Sales Drafts for the purchase amount and Cash Over amount. • No minimum purchase is required for you to offer Cash Over to a Discover Network Cardholder, provided that some portion of the total Card sale must be attributable to the purchase of goods or services. • The maximum amount of cash that you may issue as Cash Over is $100.00. (Cash Over may not be available in certain markets. Contact us for further information). 1.16. Telecommunication Transactions. Telecommunication Card Sales occur when a telephone service provider is paid directly using a Card for individual local or long -dis- tance telephone calls. (NOTE: Pre -paid telephone service cards are not and do not give rise to Telecommunication Card Sales). Prior to conducting Telecommunication tmnsactious you most contact its for approval and further instructions, rules and requirements. Failure to do so could result in additional charges or termination of this Agreement. If the appearance of the Card being presented or the behavior of the person presenting the Card is suspicious in nature, you must immediately call the Voice Authorization Center and ask to speak to a Code 10 operator. Answer all their questions and follow their instructions. While not proof that a transaction is fraudulent, the following are some suggestions to assist you in preventing fraudulent transactions that could result in a Chargeback: Ask yourself, does the Customer: • appear nervous /agitated /hurried? • appear to be making indiscriminate purchases (e.g., does not care how much an item costs, the size, etc.)? • make purchases substantially greater than your usual customer (e -g., your average transaction is $60, but this transaction is for $360)? • insist on taking the merchandise immediately (e.g., no matter how difficult it is to handle, is not interested in free delivery, alterations, etc.)? • appear to be purchasing an unusual amount of expensive items? • take an unusual amount of time to sign the Sales Draft, or look at the back of the Card as he signs? • talk fast or carry on a conversation to distract you from checking the signature? • take the Card from a pocket instead of a wallet? • repeatedly come back, in a short amount of time, to make additional purchases? • cause an unusual, sudden increase in the number and average sales transactions over a one- to three -day period? • tell you he has been having some problems with his Issuer and request that you call a number (that he provides) for a "special" handling or authorization? Does the Card: • have characters the same size, height, style and all within alignment? • appear to be re- embossed (the original numbers or letters may be detected on the back of the Card)? • have a damaged hologram? • have a Magnetic Stripe on the back on the Card? • have an altered signature panel (e.g., appear discolored, glued or painted, or show erasure marks on the surface)? • have "valid from" (effective) and ''valid thin' (expiration) dates consistent with the sale date If you use an electronic terminal and swipe the Card, make sure the account number dis- played on the terminal and/or the Sales Draft matches the number on the Card. If you cannot or do not verify the account number and accept the sale, you are subject to a Chargeback and could be debited for the amount of the transaction. IF THE NUMBERS DO NOT MATCH, DO NOT ACCEPT THE CARD AS A FORM OF PAYMENT, EVEN THOUGH AN AUTHORIZATION CODE FOR THE MAGNETICALLY SWIPED CARD NUMBER MAY BE RECEIVED. Fraud -Prone Merchandise Tips: • Jewelry, video, stereo, computer antl earners equipment, shoes and men's clothing are typically fraud -prone because they can easily be resold. • Be suspicious of high dollar amounts and transactions with more than one fraud -prone item, e.g., two VCRs, three gold chains, etc. If you suspect fraud: • Call the Voice Authorization Center and ask to speak to a Code 10 operator. • If the terminal does not display the Card number, call the POS Help Desk for terminal assistance. REMEMBER: AN AUTHORIZATION CODE ONLY INDICATES THE AVAILABILITY OF A CARDHOLDER'S CREDIT AT THE TIME OF THE TRANSACTION. TI DOES NOT WARRANT THAT THE PERSON PRESENTING THE CARD IS THE RIGHTFUL CARDHOLDER. IF PROPER PROCEDURES ARE NOT FOLLOWED AT THE TIME OF THE TRANSACTION, YOU ARE SUBJECT TO A CHARGEBACK AND YOUR ACCOUNT MAY BE DEBITED FOR THE AMOUNT OF THE TRANSACTION. _ a o You must prepare a Sales Draft or Credit Draft, as applicable, for each Card transaction and provide a copy of it or a transaction receipt or copy of the Draft to the Cardholder at the time the Card transaction is completed. 3.1. information Required. All of the following information must be contained on a single page document constituting a Sales Draft: • Cardholder's account number must appear or the Credit Draft or Sales Draft in the manner required by applicable law and Card Organization Rules. NOTE: The copy of the Sales Draft or Credit Draft you provide to a Cardholder most not include the Cardholder's Card expiration date or any more than the last four digits of the Cardholder4 Card number. Some states have similar requirements that also apply to the Sales Drafts or Credit Drafts you retain. MasterCard requires that Card expiration dates be excluded from the Sales Drafts or Credit Drafts your business retains. You are solely responsible to determine the Card account num- ber truncation requirements and Card expiration date exclusion requirements for your state /jurisdiction; • Clear imprint of the Card. Whenever the term "imprint" is used it refers to the process of using a manual imprinting machine to make an impression of the Card on a Sales Draft; it does not include the printout from a printer attached to an electronic device. If you use an electronic device (e.g., authorization /draft capture terminal, cash register, POS Device, etc.) and swipe the Card to read and capture the Card information via the Magnetic Stripe, you do not have to imprint the Card. HOWEVER, IF THE TERMI- NAL FAILS TO READ THE MAGNETIC STRIPE OR IF YOU ARE REQUIRED TO OBTAIN A VOICE AUTHORIZATION, THEN YOU MUST IMPRINT THE CARD. IN ADDITION, THE SALES DRAFT MUST HAVE THE CARDHOLDER'S SIGNA- TURE. FAILURE TO FOLLOW THESE PROCEDURES WILL PREVENT YOU FROM DEFENDING A TRANSACTION IN THE EVENT THAT IT IS CHARGED BACK UNDER A CLAIM THAT THE RIGHTFUL CARDHOLDER DID NOT AUTHORIZE THE PURCHASE. ENTERING INFORMATION INTO A TERMINAL MANUALLY WILL NOT PREVENT THIS TYPE OF CHARGEBACK. FOR MAIL, TELEPHONE, INTERNET AND OTHER CARD NOT PRESENT ORDERS SEE SECTION 3.2; • Cardholder's signature. However, eligible merchants participating in MasterCard's Quick Payment Service Program, Visa's Small Ticket and No Signature Programs, Discover Net- works No Signature Program, and /or certain Discover Network transactions (see note below) are not required to obtain the Cardholder's signature under certain conditions set forth by each program; • Date of the transaction; • Amount of the transaction (including the approved currency of the sale); • Description of the goods and/or services involved in the transaction (if there are too many items, combine them into one descripdon; e.g., "clothing" instead of "one pair of pants, one shirr'). Do not carry information onto a second Sales Draft; • Description of your merchandise return and CrediL/refund policy; • A valid authorization code; and • Merchant's Doing Business As ( "[VIVA ") name and location (city and state required) and Merchant Account Number. When imprinting Sales Drafts, do not alter the Cardholder account number, circle or underline any information on the Sales Draft or alter a Sales Draft in any way after the transaction has been completed and signed. Stray marks and other alterations on a Sales Draft may render it electronically unscannable, unreadable or illegible. This may result in a Chargeback or Sunman y Adjustment to your account. For Discover Network sales using a paper Sales Draft (as opposed to Electronic Draft Capture), the paper Sales Draft must also contain the initials of your representative or employee that conducted the transaction. For Discover Network Credits, the Credit Draft must contain the signature of your authorized representative or employee that conducted the transaction. Discover Card Sales in an amount more than $25.00 including sales taxes, tip, and /or Cash Over amount are not eligible for treatment as No Signatue Required Card Sales and you may lose a dispute of such a Card Sale if the Merchant fails to obtain the Cardholder's Signature on the Sales Draft. ms0710 Eligible. merchants participating in No Signature Program, Quick Payment Service and /or Small Ticket are only required to provide the Cardholder with the completed Sales Draft when requested by the Cardholder. NOTE: For Discover Network transactions, if you are a merchant operating under certain merchant category codes approved by Discover Network, you are not required to obtain the Cardholder's signature so long as the full track data is transmitted in the authorization request and the sale amount is $25.00 or less. 3.2. Mail / Telephone / Internet (Ecommerce) Orders and Other Card Not Present Sales. You may only engage in mail /telephone /Internet orders in they do not exceed the percentage of your total payment Card volume reflected on your applica- tion. Failure to adhere to this requirement may result in cancellation of your Agreement. Merchants conducting Internet transactions using MasterCard or Visa Cards must have special codes (an "Electronic Commerce Indicator") added to their authorization and settlement records. Discover Network does not use an Electronic Commerce Indicator. Failure to register as a merchant conducting Internet transactions can result in fines imposed by the Card Organizations. Mail, Telephone, Internet and other Card Not Present transactions have a substantially higher risk of Chargeback. Since you will not have an imprinted or magnetically swiped transaction and you wilt not have the Cardholder's signature on the Sales Draft as you would in a face -to -Pace transaction, you will assume all risk associated with accepting a mail/telephone/Interriet or other Card Not Present transaction. The following procedures, while they will not eliminate Chargebacks, are useful in reducing them and should be followed by you: • Obtain the expiration date of Card. • On the Sales Draft, clearly print the Cardholder's account number; effective and expi- ration dates; date of transaction; description of the goods and services; amount of the transaction (including shipping, handling, insurance, etc.); Cardholder's name, billing address and shipping address; authorization code; and mercharifs name and address (city and state required); provided, that you must effect PAN Truncation, and must not include the expiration date, on the copy of the Sales Daft or Credit Draft that you pro- vide to the Cardholder, or as required by applicable law, the Sales Draft or Credit Draft you retain. • For mail orders, write "MO "; for telephone orders, write 'TO" on the Cardholder's signature line. • If feasible, obtain and keep a copy of the Cardholder's signature on file out a form authorizing you to submit telephone and mail order transactions. • You should utilize the Address Verification Service for all Card Not Present Trans- actions (see note below). Address Verification is specifically required for all Discover Network Card Not Present Transactions, and if you do not receive a positive match through AVS, you may not process the Discover Network Card Not Present Trans- action. if you do not have AVS, contact us immediately. • You should obtain the 3 -digit Card Validation Code number and include it with each authorization request. Discover Network Card Organization Rules specifically require that you submit the Card Validation Code with the authorization request for all Discover Network Card Not Present Transactions. • For telephone orders, it is recommended that written verification of the sale be requested from the Cardholder (sent by mail or fax). • you may not submit a transaction for processing until after the merchandise has been shipped or the service has been provided to the customer. (Tire Card Organizations will permit the immediate billing of merchandise manufactured to the custoner's specifica- tions lin., special /custom orders) provided the Cardholder has been advised of the billing details. • You should provide a copy of the Sales Draft to the Cardholder at the time of delivery. You must also obtain proof of delivery of the goods or services to the address designated by the Cardholder (i.e., by getting a signature of the Cardholder or person designated by the Cardholder through the delivery carrier). If the Cardholder visits one of your locations to receive the goods or services purchased, obtain an imprint of the card and the Cardholder's signature. • Notify the Cardholder of delivery time frames and special handling and/or cancellation policies. Merchandise shipping dates must be within seven (7) days of the date author- ization was obtained. if, after the order has been taken, additional delays will be incurred (e.g., out of stock), notify the Cardholder and reauthorize the transaction. • You may not require a Cardholder to complete a postcard or other document that displays the Cm dholders account number in clear view when mailed. • If you accept orders via the Internet, your web site must include the following infor- mation in a prominent manner: — Complete description of the goods or services offered; — Description of your merchandise return and Credit /refund policy; — Customer service contact, including email address and/or telephone number; — Transaction currency (U.S. dollars, unless pennission is otherwise received from Stickers), — Any applicable export or legal restrictions; — Delivery policy; — Consumer data privacy policy; — A description of the transaction security used on your website.; and — The sale ordlselosure of databases containing Cardholder account numbers, personal information, or other Card transaction information to third parties is prohibited. • You may not accept Card Account Numbers through Electronic Mail over [lie Internet, NOTE: Address Verification Service ( "AVS ") does not guarantee against Chargebacks, but used properly, it assists you in reducing the risk of fraud by confirming whether certain elements of the billing address provided by your customer match the billing address main- tained by the Issuer. AVS also may help you avoid incurring additional interchange expenses. AVS is a separate process from obtaining an Authorization and will provide a separate response. A transaction may not match addresses when submitted for AVS and still receive an Authorization. It is your responsibility to monitor the AVS responses and use the infor- mation provided to avoid high -risk transactions. 3.2.1. Discover Network Protocol for Internet Transactions. Each Internet Discover Network Card transaction accepted by you and submitted to us shall comply with Discover Networtc standards, including, without limitation, Discover Network standards goveming the formatting transmission and encryption of data, referred to as the "designated protocol." You shall accept only those Internet Discover Network Card transactions that are encrypted in accordance with the designated protocol. As of the date of these Oper- ating Procedures, the designated protocol for the encryption of data is Secure Socket Layer (SSL). We may, at our discretion, withhold Settlement until security standards can be verified. However, the designated protocol, including any specifications with respect to data encryption, may change at any time upon thirty (30) days advance written notice. You shall not accept any Internet Discover Network Card transaction unless the transaction is sent by means of a browser which supports the designated protocol. 3.3. Customer Service Telephone Numbers for Card types which are funded by individual tan -bank Card Organizations include: American Express /Optima 1. 800 - 528.5200 JCB, International 1400.366.4522 Voyager 1 -800. 987 -6591 WEX 1- 800.492 -0669 (24 hours) THE FOLLOWING IS IMPORTANT INFORMATION REGARDING THE PROTECTION OF CARDHOLDER DATA. PLEASE REVIEW CAREFULLY AS FAILURE TO COMPLY CAN RESULT IN SUBSTANTIAL FINES AND LIABILITIES FOR UNAUTHORIZED DISCLOSURE AND TERMINATION OF THIS AGREEMENT, 4.1. Payment Card Industry Data Security Standards (PC[ DSS). Visa, MasterCard, American Express, Discover Network and JCB aligned dam security require- ments to create a global standard for the protection of Cardholder data. The resulting Payment Carl Industry Data Security Standards (PCI DSS) defines the requirements- with which all entities that store, process, or transmit payment card data must comply. PCI DSS is the name used to identify those common data security requirements. The Cardholder Information Security Program (CISP) is Visa USA's data security program, the Site Data Protection (SDP) program is MasterCard's dam security program and Discover Network Information Security and Compliance (DISC) is Discover Network's data security program, each based on the PCI DSS and industry aligned validation requirements. PCI DSS compli- ance validation is focused on Merchant Equipment (as defined below) where Cardholder data is retained, stored, or transmitted, including: • All external connections into your network (i.e., employee Monte access, third paty access for processing, and maintenance); • All connections to and from the authorization and settlement environment (i.e., connections for employee access or for devices such as firewalls, and routers); and • Any data repository outside of the authorization and settlement environment. For the purposes of this Section 4, "Merchant Equipment" means any and all equipment you use in connection with Card authorization, clearing, completing, settling, transmitting or other related processing, including, without limitation, all telecommunication lines and wireless connections and software, systems, point -of -sale terminals, card readers, metch- andise and card scanners, printers, PIN pad devices and other hardware, whether owned by you, Merchant Providers or other Persons used by you. The Card Organizations or we may impose fines or penalties, or restrict you from accepting Cards if it is determined that you are not compliant with the applicable data security requirements. We may in our sole discretion, suspend or terminate Services under this Agreement for any actual or suspected data security compromise. You agree that you will not request any Authorizations, submit any Sales Drafts or Credit Drafts until you have read and understood the PCI DSS, CISP, SDP and DISC for which you acknowledge we have provided you sufficient information to obtain, and you will be deemed to have done so upon our receipt of your request or submission of any Authorizations, Sales Drafts or Credit Drafts. You most comply with the data security requirements described in this Section 4.1, including, without limitation, PCI DSS, SDP, CISP and DISC, and any additional Card Organization requirements applicable to PIN transactions. Detailed information about PCI DSS can be found at the PCI DSS Council's website: vmcf2cismim S t a, d d oro. Detailed information about Visas CISP program can be found at Visa's CISP website: cm0710 Detailed information about MasterCard's SDP program can be found at the MasterCard SDP website: vw t c rd <o n/l'S/ cjp /i de ht I. Detailed information. about DISC can be found at Discover Network's DISC website: h trill/ J c tw rk c i /f and c 'ry /d'sc ht 1. 4.2. Data Security Requirements. You most comply with the data security require- ments shown below: • You must install and maintain a secure network firewall to protect data across public networks. • You must encrypt stored data and data sent across networks. • You must use and regularly update anti -vims software and keep security patches up- to -date. • You most restrict access to data by business "need to know," assign a unique Ill to each person with computer access to data and track access to data by unique ID. • Don't use vendor- supplied defaults for system passwords and other security parameters. • You most regulaly test security systems and processes. • You must maintain a policy that addresses information security for employees and contractors. • You must restrict physical access to Cardholder information. • You may not transmit Cardholder account numbers to Cardholders for Internet transactions. • You cannot store or retain Card Validation Codes ( three -digit values printed in the sig- nature panel of most Cards, and a four -digit code printed on the front of an American Express Card). • You cannot store or retain Magnetic Stripe data, PIN data or AVS data. Only Cardholder account number, Cardholder Name and Cardholder expiration date can be rammed subsequent to transaction authorization. • You must destroy or purge all Media containing obsolete transaction dam with Card- holder information. • You must keep all systems and Media containing Card account, Cardholder, or trans- action information (whether physical or electronic) in a secure manner so as to prevent access by, or disclosure to any unauthorized party. • For Internet transactions, copies of the transaction records may be delivered to Card- holders in either electronic or paper format. • You must use only services and Merchant Equipment that have been certified as PCI - DSS compliant by the Card Organizations. 4.3. Compliance Audits, You may be subject to ongoing validation of your com- pliance with PCI DSS standards. Furthermore, we retain the right to conduct an audit at your expense, performed by us or a Person designated by us to verify your compliance, or that of your agents or Merchant Providers, with security procedures and these Operating Procedures. 4A. Immediate Notice Required. In the event that transaction data is known or suspected of having been accessed or retrieved by any unauthorized Person, you must contact us immediately, and in no event more than 24 hours after becoming aware of such activity. 4.5. Investigation. You must, at your own expense (q perform or cause to be performed an independent investigation, including a forensics analysis performed by a certified forensic vendor acceptable to us and the Card Organizations, of any dam security breach of Card or transaction data, (if) perform or cause to be performed any remedial actions recommended by any such investigation, and (iii) cooperate with us in the investigation and resolution of any security breach. Notwithstanding the foregoing, if required by a Card Organization, we will engage a forensic vendor approved by a Card Organization at your expense. You must cooperate with the forensic vendor so that it may immediately conduct an examination of Merchant Equipment, and your and Merchant Providers' procedures and records and issue a written report of its findings. 4.6. Required Information for Discover Network Security Breaches. For security breaches involving Discover Network transactions and/or track data, you must provide us and /or Discover Network with the following information: (I) the date of breach; (if) demos concerning the dam compromised (e.g., account numbers and expiration dates, Cardholder names and addresses, etc.); (iii) the method of such breach; (iv) your security personnel contacts; (v) the name of any person (including law enforcement) assisting you with your investigation of such breach; and (vi) any other information which we reasonably request from you concerning such breach, including forensics reports. You shall provide such infor- mation as soon as practicable, and the items listed in (i) -(v) shall be provided to us in any event within 48 hours of your initial notification to us of the breach. 4.7. Merchant Providers. The dam security standards set forth in this Section 4 also apply to Merchant Providers. Before you engage any Merchant Provider, you must provide to us in wining (a) the Merchant Provider's legal name, (b) contact information, and (e) intended function. You acknowledge and ague that you will not use, or provide Cardholder dam access to, any Merchant Provider until you receive our approval and, if required, con - f ri nation of our registration of that Merchant Provider with applicable Card Organizations. You must ensure that you and Merchant Providers: (i) comply with the registration process which can involve site inspections, background investigations, provision of financial state- ments, and any other information required by a Card Organization; (if) comply with the periodic and other reporting required by a Card Organization; and (iii) comply with all applicable Card Organization Rules, including without limitation, those requiring security of Cardholder data. You may allow Merchant Providers access to Cardholder data only for put poses authorized under and in conformance with the Card Organization Rules. You are responsible for all our costs and expenses associated with our review, approval, certification (and recertification as may required by us or the Card Organization Rules) and registration of any Merchant Providers. Your use of the Services, equipment, software, systems, materials, supplies or resources of third parties regarding your Card transactions processing, including, without limitation, Merchant Providers and any third party lessors or licensors, will not affect your obligations under this Agreement to us which will apply to the same extent as if you had not used them. We have no liability or responsibility to you or others regarding these third parties, even if we referred them to you. These third parties are your agents, and you are solely responsible for (f) determining whether they can meet your needs and standards, (ti) their actions, inactions and compliance with the terms of this Agreement and the Card Organization Rules and (iii) any and all fees, costs, expenses and other obligations owed to them by you or owed by them to us or to Card Organizations. 4.8. Noncompliance Fees. If we have not received receipt of your validation of com. pliance with your PCI DSS standards within the first six (6) months from the date of the Agreement, you will be charged a monthly non - receipt of PCI Validation fee as set forth in the Application or as otherwise communicated to you, for the period beginning upon expiration of the six (6) month period, until such time as you are compliant or this Agree- ment is terminated, whichever comes first. This monthly non - receipt of PCI Validation fee is to addition to any and all other fees for which you are responsible related to your failure to be compliant as required hereunder. 4.9. Costs. If you or a Merchant Provider (or other Person used by you) are deter - tnfned by any Card Organization, regardless of any forensic analysis or report, to be the likely source of any loss, disclosure, theft or compromise of Cardholder dam or Card trans- action information (together, "Compromised Data Events ") and regardless of your belief that you have complied with the Card Organization Rules or any other security precautions and are not responsible for the Compromised Data Event, you must promptly pay us for all related expenses, claims, assessments, fines, losses, costs, and penalties and Issuer refm- bursentenrs imposed by the Card Organizations against us (together, "Data Compromise Losses "). In addition to the foregoing, you must also pay us promptly for all expenses and claims made by Issuers against us alleging your responsibility for the Compromised Data Event, apart from any claim procedures administered by the Card Organizations. Each authorization request you submit to us must fully comply with the applicable provi- sions of this Agreement. Submission of an authorization request that does not fully comply may result in assessment of additional fees to you, a declined authorization response or a Chargeback to you. You must obtain an Authorization Approval Code from us (or a Person, as provided in Section 54) for all transactions. A positive authorization response for MasterCard remains valid for seven (7) day's for electronic processed transactions. For true paper merchants for MasterCard and Visa transactions the Authorization remains valid for thirty (30) days. A positive authorization response for Discover Network transactions remains valid for ninety (90) days. Failure to settle within these timeframes may result in a late presemmient Chargeback. Failure to obtain an Authorization Approval Code for a sales transaction may result in a Chargeback and/or the termination of your Agreement. Authorization Approval Codes can be obtained through your POS Terminal or a Voice Response Unit ( "VRU "). Any fees related to authorizations will be charged for a request for an Authorization Approval Code, whether or not the transaction is approved. Do not attempt to obtain an Authorization Approval Code provided by someone other than us except as described in Section 5.4. If a Cardholder or another service provider provides you with either an authorization number or with a telephone number for obtain- ing authorizations, the Authorization Approval Code you receive may not be valid. Even if the transaction is initially processed and funded, it may be charged back at a later date. Also, if you receive a purported Authorization Approval Code from someone other than us, we will not have the supporting records and will be unable to verify that you received the authorization if that is later questioned in a Chargeback. An Authorization Approval Code only indicates the availability of credit on an account at the time the authorization is requested. It does not warrant that the person presenting the Card is the rightful Cardholder, nor is it a promise or guarantee that you will not be subject to a Chargeback. If you obtain Address Verification, you must review the AVS response separately from the authorization response and make your own decision about whether to accept the transaction. A transaction can receive an Authorization Approval Code from the Issuer even if AVS is unavailable or reflects that the address provided to you does not match the billing address on file at the Issuer. If the authorized Cardlholder disputes such a trans- action, you will be responsible for the resulting Chargeback. If you receive a Referral response to an attempted authorization, you may not submit the transaction without calling for and receiving a voice authorization. After receiving a Referral response you may not attempt another authorization on the same Card through your POS Terminal. If you fail to obtain an Authorization Approval Code or if you submit a Card trans- action after receiving a decline (even if a subsequent authorization attempt results in an cts0710 Authorization Approval Code), your transaction may result in a Chargeback and may be assessed fines or fees by the Card Organizations for which you will be responsible. These currently range from $25 to $150 per transaction. 7o avoid these costs and related Charge- backs, always obtain an Authorization Approval Code directly from your terminal before submitting a transaction for settlement. For Cards other than MasterCard, Visa and Discover Network (e.g., American Express, etc.) or for check acceptance, you must follow the procedures for authorization and acceptance for each. You may not attempt to obtain multiple authorizations for a single transaction. If a sale is declined, do not take alternative measures with the same Card to obtain an approval of the sale from other authorization sources. Instead, request another form of payment. if you accept and process a transaction that was declined, or attempt multi - transactions and/ or nrulu- authorizations, you are subject to a Chargeback, Card Organization tines and /or cancellation of your Agreement. 5.1. Card Not Present Transactions. You must obtain the 3 -digit Card Validation Code (CVV2, CVC2, CID) and submit this Code with all authorization requests with respect to transactions where the Card is not present (e.g., telephone, mail or internet sales). However, for recurring transaction authorizations you should submit the Card Vali- dation Code with the first authorization request only, and not with subsequent recurring transaction authorization requests. (See Section 1..7). NOTE: For each Card Not Present Discover Network transaction, you most also verify the name and billing address of the Discover Network Cardholder using the Address Verification System (AVS), and if you do not receive a positive match, do not process the Discover Network Card Not Present transaction. 5.2. Authorization viaTelephone (OtherThanTerminall Electronic Device Users). • Call your designated voice authorization toll free number and enter the authorization information into the VRU using a touch tone phone or hold for an authorization rep- resentative. • If advised to pick up a Card, use reasonable and peaceful means to do so, and do not take any action that will Slants or carbon ass the Card presenter. You will bear all responsibility for claims, liabilities, costs and expenses as a result of any action by you, your employees, vendors or agents, that attempt to retain a Card without the Issuer's direct request or failure to use reasonable, lawful means in retaining or attempting to retain the Card. Forward the Card to: Ann: Rewards Department, P.O. Box 5019, Hagerstown, MD 21740. You may be paid a reward for the return of the Card. • On occasion, the Authorization Center will ask you to obtain identification from the Cardholder before issuing an approval code If you are instructed to do so, clearly write the appropriate identification source and numbers in the space provided on the Sales Draft unless otherwise prohibited by law. • if the sale is declined, please remember that our operators are only relaying a message from the Issuer. The fact that a sale has been declined should not be interpreted as a reflection of the Cardholder's creditworthiness. The Cardholder should be instructed to call the Issuer. 5.3. Authorization via Electronic Devices. • If you use an electronic terminal to obtain an Authorization Approval Code, all sales should be authorized through this equipment. Authorizations through other methods will result in additional charges to you. • If your terminal malfunctions, refer to your Quick Reference Guide, if necessary, or call the POS Help Desk. The problem will either be corrected promptly or may require terminal programming or replacement. During the period In which your terminal is not functioning, remember to check it periodically since most terminal problems are temporary in nature and are quickly corrected. • If a terminal is moved or if wires are disconnected, causing malfunction, call the POS Help Desk immediately and follow their instructions. You may be responsible for any service charges incurred for reactivation of the terminal. • Until the terminal becomes operable, you must call your designated voice authorization toll free number and enter authorization information into the VRU using a touchtone phone. During this time, each transaction must be imprinted using a manual Imprinter machine. Failure to obtain an Authorization Approval Code and to imprint these trans- actions could result in a Chargeback to your account. 5.4. Third Party Authorization System. If you have contracted with another auth- orization network to obtain Credit Card authorization, i.e, your terminal can Split Dial, liability resulting from discrepancies with that network must be resolved between you and that network. We will not research Chargebacks resulting from Authorization Approval Codes obtained from another authorization service organization. Such Chargebacks will be passed through to you for resolution. If an authorization provided by a third party authorization system is challenged in a Chargeback, you must obtain proof (e.g., third party authorization logs) from the authorization source and submit it to us within the time lame specified on the Chargeback documentation. IF YOU CONTRACTED TO USE ONE OF OUR AUTHORIZATION SERVICES, DO NOT USE ANOTHER THIRD PARIY SYSTEM WITHOUT NOTIFYING CUSTOMER SERVICE. OTHERWISE, WE WILL BE UNABLE TO SUCCESSFULLY RESEARCH AND DEFEND ANY AUTHORIZATION RELATED CHARGEBACKS ON YOUR BEHALF. THIS DELAY WILL SIGNIFICANTLY DECREASE YOUR TIME TO RESEARCH AND PROVIDE PROOF OF AUTHORIZATION, THUS REDUCING YOUR OPPORTUNITY TO REVERSE A CHARGEBACK. If you utilize another authorization network, you will be responsible for the downgrade o@ any transactions to a higher cost interchange that result from a mismatch of information to our systems and those of third party authorization networks (see Section 18.1). If you use a third party authorization network, you must also complywith Section 4.7. Call the following for other Card types: American Express /Optima i- 800. 528.5200 JCB, International 1.800.522 -9345 Voyager 1- 800. 987.6589 WEX 1 -800442.0071 Available 24 hours /day; 7 days /week. All approved sales authorized in this manner must be entered manually as "post author- ization" transactions into the terminal, once the terminal becomes operational. All Credit transactions must be entered into the terminal for data capture. You may be subject to a Chargeback if you receive a Referral and subsequently receive an approval. To reduce the risk of such a Chargeback the Card should be imprinted using a manual Imprinter machine. (For specific procedures on Electronic Data Capture, refer to the Terminal Operating Instructions /Users Guide.) If the terminal malfunctions for more than twenty-four (24) hours, contact Customer Service for further instructions on processing your transactions. S.S. Automated Dispensing Machines. Records must be produced for all trans- actions whose origin and data capture am automated dispensing machines or Limited Amount Terminals. Records should include the Cardholder account number, merchant's name, terminal location, transaction date and amount. 5.6. Pre- Authorization for T &E (Travel & Entertainment) and Restaurant Merchants. If you are a business engaged in providing travel and /or entertainment services (e.g., car rentals, hotels, motels, etc.) or a restaurant business, and engage in the practice of "pre- autwrization" you must comply with the following general procedures: • A hotel, motel, or car rental merchant may obtain an estimated Visa, MasterCard or Discover Networ'It authorization at the time of checicm. • Restaurants must not add an estimated tip amount to the authorization request beyond the value of the goods provided, or services rendered, plus any applicable tax. • You must notify the Cardholder of the dollar amount you intend to "Pre- Authorize." • If the customer decides to use another form of payment. (e.g., cash, check, etc.) you must promptly call the Voice Authorization Response Unit to delete the authorization hold. Provide the Cardholder's account number, original dollar amount and date of the transaction, and the authorization code. If a new transaction takes place, a new im- printed and signed Sales Dorf for the exact amount and a new authorization code for that amount must be obtained. • VEHICLE RENTAL PROVIDERS MAY NOT INCLUDE POTENTIAL VEHICLE DAMAGE OR INSURANCE DEDUCTIBLES IN ANY PREAUTHORIZATIONS. • If you receive a decline on a transaction, you must wait twenty -four (24) hours before attempting to reauthorize. If you reauthorize prior to this time frame and receive an approval, you may be subject to a Chargeback and a fine imposed by the Card Organizations.. • Hotels, motels, and car rental merchants are allowed up to a 15% variance above the amount authorized. If the final amount charged to the Cardholder exceeds the original estimate by more than 15% above the preauthorization, you must authorize any additional amounts, and all incremental authorization codes must be written in the authorization area along with the date, of authorization and the amount. authorized. • Pre - Authorization for certain establishments, are allowed up to a 20% (instead of 15 %) variance above the amount authorized. If the final amount exceeds the amount "pre - authorized" by more than 20 %, you must authorize the additional amount. Estimating the Authorization amount to include a tip is prohibited. The authorization request should include only the amount associated with the bill presented to the consumer. • You should obtain an authorization for the initial estimated charges and then monitor the charges to ensure that the actual charges made do not exceed the estimated charges. If the actual charges exceed the amount of the initial estimated authorization (and any subsequent estimated authorizations), then you must secure a positive authorization for the additional amount. NOTE: Subsequent authorizations should only be for the additional amount of total charges and not include amounts already authorized. • The estimated amount of any pre - authorization for lodging accommodations most be based on (i) the intended length of stay; 00 the room rate, (iii) applicable taxes and service charges; and (iv) other miscellaneous charges as dictated by experience. • If an authorization request is declined, no charges occurring after that date will be accepted for that Cardholder. • You do not need to obtain a final authorization if the Loral sum of charges (the final amount) does not exceed 120% of the previously authorized charges. You must record the dates, authorized amounts, and their respective Authorization Approval Codes on the Sales Draf(s). 5.7. Discover Network Procedure for Request for Cancellation of Authori- zation, if a Discover Network Card sale is cancelled or the amount of the transaction changes following your receipt of authorization for the sale, you must call your Auth- orization Center directly and request a cancellation of the authorization. An authorization may be cancelled at any time within fifteen (15) days of your receipt of the authorization, cts0710 but must be cancelled before the sales data relating to the transaction is submitted to us, after which the authorization cannot be changed. For an authorization cancellation, you must provide us with the following information, in this order: • The Discover Network Merchant Number used in the authorization; • The Card number; • The original amount of the authorization being cancelled; • The new amount of the Loral transaction (if any); • The original authorization code for the authorization being cancelled; • The expiration date of the Card; and • A brief reason for the authorization cancellation. 5.8. Partial Authorization and Authorization Reversal. Partial authorization provides an alternative to a declined transaction by permitting an Issuer to return at authorization approval for a partial amount, an amount less than the transaction amount requested by the merchant when the available card balance is not sufficient to approve the transaction in full. The Cardholder is able to use up the remaining funds on the card and select another form of payment (i.e., another payment card, cash, check) for the remaining balance of the transaction. if you support partial authorizations, a partial authorization indicator must be included in each authorization request. An authorization reversal must be submitted if the authorization is no longer needed, a partial amount of the total authorized is submitted for the settled transaction, or the Cardholder elects not to complete the purchase. The transaction sent for settlement must be no more than the amount approved in dre partial authorization response. In the event that you wish to support the partial authorization functionality, you must contact Processor for additional rules and requirements. c- a 6.1. Submission of Sales for Merchants Other Than Your Business. You may present for payment only valid charges that arise from a transaction between a bona fide Cardholder and your establishment. If you deposit or attempt to deposit transactions that arise from sales between Cardholders and a different business than die one approved by us in our Agreement with you, then the transaction may be charged back, we may suspend or debit funds associated with all such transactions, and we may immediately terminate your account and the Agreement. 6.1.1. Factoring. Factoring is considered merchant fraud and strictly prohibited. Factoring is the submission of authorization requests and/or Sales Drafts by a merchant for Card transactions transacted by another business. if you submit Sales Drafts on behalf of another person, you will suffer any losses associated with the disputes of any such Sales Draft and /or transaction. Also if any fraud is involved, you could face criminal prosecution. 6.2. Timeliness. In order to qualify for the lowest interchange Discount Rate, all Sales and Credit Drafts must be properly completed and submitted daily. If you have not received payment for submitted Sales Drafts after one (I) week from your normal payment date, contact Customer Service. Late Submission of Sales or Credit Drafts may result in increased interchange rates or fees or in a Chargeback to you. 6.3. Mail /Branch Deposit Procedures. Complete the appropriate summary form designated for your use. Imprint the completed summary with your Merchant Identifica- tion Card, if applicable, and sign it. Please do not staple or clip Sales Drafts together or to summary forms. This will distort the Cardholder's account number and may result in a Summary Adjustment or Chargeback to you. Mail your deposits daily to us, or, if your Agreement allows deposit at a local bank branch, you must make daily deposits. Do not send us the merchant copies (which are for your records); submit only the Bank hard copies of the transactions. If merchant copies are submitted, they will be returned to you unprocessed. 6.4. Electronic Merchants: Daily Stitching Requirements & Media Submission. Batches must be transmitted to us by the time indicated in Section A.2. of Part 11, of this Agreement) in order to be processed on the date of transmission. Additionally, if you deposit via magnetic tape, electronic transmissions, or Electronic Data Capture terminal, and have contracted to send the actual Sales Drafts and Credit Drafts to us for imaging and retrieval, the Media must be hatched daily by register /terminal following the procedures below. Failure to do so may result in a processing fee and /or a Chargeback due to our inability to retrieve the Media as requested by the Issuer. • A register /terminal Batch header form must be filled out for each Batch of Media. • The Batch header must be imprinted with your Merchant Identification Card, and all areas completed properly (i.e., Batch number, date, amount, number of items, etc.). • The Batch/deposit total must match to the settled /reconciled amount displayed on the terminal upon closing the Batch. • Any discrepancies between the actual Media and electronic display must be reconciled and corrected before storing the Media (for merchants who emnmet to hold their Media) or before sending us the copies of the deposit. Otherwise, transactions may appear to be a new Submission and may be manually keyed (causing duplicate billing to Card- holders and resulting in Chargebacks) or we may not be able to retrieve an item when requested by the Issuer. • It is your responsibility to ensure that the actual Media is hatched correctly and, depend- ' ing on the terms of your Agreement, either stored at your location or sent to Processor. (In some cases, the actual Media is sent daily to your head office, and forwarded to Processor for imaging,) • You must confirm that your equipment has transmitted its Batches to us at least once daily. Even if your equipment is designed or programmed to close and submit Batches without your intervention, it is ultimately your responsibility to con- firm that the Batches have been transmitted to its for processing. Your funds for MasterCard /Visa /Discover Network transactions will be processed and transferred to your financial iosumtion within two (2) Business Days from the time a Batch is received by Processor if your financial institution is the Bank. If your financial institution is not the Bank, your MasterCard /Visa /Discover Network transactions will be processed via the Federal Reserve within two (2) Business Days from the time a Batch is received by Processor. The Federal Reserve will transfer such amounts to your financial institution. If you have been classified by Discover Network as having a Discover Direct Strategic Relationship with Discover Network, we will not acquire your Discover Network transac- tions and they will be subject to your agreement with Discover Network. You acknowledge and agree that if we have not agreed to or do not acquire transactions for any Card type (i) we have no liability or responsibility whatsoever for the settlement of or disputes regarding those transactions and (ii) you will pursue directly with the related Card Organization all claims and disputes regarding those transactions. You agree to pay us for per Item processing, authorization and other fees in the Application for any non- acquired transaction services you receive from us. EMENEEREEZZEMENWHEMM 8.1. Refunds. • You must promptly complete and submit a Credit Draft for the total amount of the Credit, which most include the following information: — The account number and expiration date; — The Cardholder's name; — Your none, city, state and Merchant Account Number; — A description of the goods or services; — The transaction date of the Credit; — The total amount of the Credit; and — For Discover Network transactions, the approved currency used and the signature of your authorized representative or employee. • You cannot process a Credit transaction that does not correspond to a refired on a previous transaction on the original Sales Draft. • Full refunds must be for the exact dollar amount of the original transaction including tax, handling charges, etc. (You must identify the shipping and handling charges in- curred.) The refund amount may not be for more than the original Card sale amount. • All dollar amounts and other handwritten information must be clearly written. (Stray marks on the Credit Draft will render it mtscannable /illegible.) • Do not circle or underline any information on the Credit Draft. • Imprint the Credit Draft with the same Card used by the Cardholder to make the original purchase when applicable. You should not credit an account that differs from the account used for the original transaction. • Never give cash or check Credit refunds for Card sales. • Have the Cardholder sign the Credit Draft, give the Cardholder the appropriate copy, and deposit the Credit Draft immediately. Failure to process a Credit within five (5) calendar days may result in a Chargeback. • Authorization is not required for Credits. • You cannot intentionally submit a sale and an offsetting Credit at a later date solely fm' the purpose of debiting and crediting your own or a customer's account. • You are responsible for paying all refunds submitted to us on your merchant account. We assume no responsibility for verifying any Credits or refunds. • Do not process a Credit transaction once a Chargeback is received. Credits issued after a Chargeback has been received may not be recoverable and the merchant would be financially responsible for the credit as well as the Chargeback. • YOU ARE RESPONSIBLE TO SECURE YOUR TERMINALS AND TO INSTITUTE APPROPRIATE CONTROLS TO PREVENT EMPLOYEES OR OTHERS FROM SUB- MITTING CREDITS THAT DO NOT REFLECT BONA FIDE RETURNS OR REIM- BURSEMENTS OF PRIOR TRANSACTIONS. 8.2. Exchanges. • No additional paperwork is necessary for an even exchange. Just follow your standard company policy. • For an uneven exchange, complete a Credit Draft (follow the procedures outlined in Section 8.1) for the total amount of only the merchandise returned The Cardholder's account will be credited for that amount. Then, complete a new Sales Draft for the total amount of any new merchandise purchased. 9.1. Retain Legible Copies. For MasterCard and Visa: You most securely retain legible copies of all Sales Drafts and Credit Drafts or any other transaction records for a period of eighteen (18) months from the date of each transaction and a period of five (5) years for the retention of healthcare Sales Drafts and Credit Drafts. The Sales Drafts you retain must comply with all require- ments (see Section 3.1). For Discover Network: You must securely retain legible copies of all Sales Drafts and Credit Drafts or any other transaction records for the longer of W 365 clays or (ii) the reso- lution of any pending or threatened disputes, claims, disagreements or litigation involving the Card transaction. You must also keep images or other copies of Sales Drafts for no less than three (3) years from the date of the Discover Network transaction. 9.2. Provide Sales and Credit Drafts. You must provide all Sales Drafts and Credit Drafts or other transaction records requested by us within the shortest time limits estab- lished by Card Organization Rules. You are responsible for any deficiencies in Card trans- action data transmitted or otherwise delivered to us. 9.3. Ensure Proper Retrieval Fulfillment. To ensure proper Retrieval fulfillments and /or Chargeback processing, Sales Drafts and Credit Drafts must contain the full account number and expiration date to the extent permitted by applicable law and Card Organi- zation Rules (see Section 3.1). Failure to retain this information could result in a future Chargeback to your account. x- 10.1. Chargebacks. 10.1.1. Generally. Both the Cardholder and the Issuer have the right to question or dispute a transaction. if such questions or disputes are not resolved, a Chargeback may occur. As a result, we will debit your Settlement Account or settlement funds for the amount of each Chargeback. It is strongly recommended that, whenever possible, you contact the Cardholder directly to resolve a disputed transaction or Chargeback, unless the dispute involves a Discover Network Cardholder, in which case Discover Network rules and regu- lations expressly prohibit you from contacting the Discover Network Cardholder regarding the dispute. You are responsible for all Chargebacks, our Chargeback fees, and related costs arising from your transactions. 10.1.2. Transaction Documentation Requests. In some cases, before a Charge- back is initiated, the issuer will request a copy of the Sales Draft, via a request for transac- tion documentation. We will forward the request to you. You must respond to the request within the time frame and manner set forth in the request. We will then forward your response to rile Issuer. If you fail to timely respond, we will so notify the Issuer and a Chargeback may result. Upon receipt of a transaction documentation request, immediately retrieve the requested Sales Drafts) using the following guidelines: • Make a legible copy, centered on BY, x 114nch paper (only one (1) Sales Draft per page). • Write the'case number front the request for transaction documentation on each copy/ page. • If applicable, make copies of a hotel folio, car rental agreement, mail/phorrolmanret order form, or other form of receipt • if a Credit transaction has been processed, a copy of the Credit Draft is also required. • Letters are not acceptable substitutes for Sales Drafts. • Fax or mail legible copies of the Sales Drah(s) and Credit Drafts, if applicable, to the fax number or mail address provided on the request form. • if you fax your response, please set your fax machine to print your fax number and name on the documents that you send. We can use this information to help determine where the documentation received originated from should additional research be required. • Additionally, please set the scan resolution on your fax machine to the highest setting. The higher resolution setting Improves the clarity of characters and graphics on the documentation transmitted and helps reduce the number of illegible fulfillments and/or Chargebacks. If we do not receive a clear, legible and complete copy of the transaction documentation Within the timeframe specified on the request, you may be subject to a Chargeback for "non- receipt" for which there is no recourse. A handling fee may be charged by the Issuer and will be debited from your Settlement Account or settlement funds if, a transaction documentation request results from a differ- ence in the following information on the Sales Draft and the transmitted record: Merchant name or an incorrect city, state, foreign country and /or transaction date. 10.1.3. Chargeback Process. Regardless of whether you respond to a transaction documentation request, a Chargeback may be debited to your Settlement Account for numerous reasons (see below). If the Issuer submits a Chargeback, we will send you a Chargeback notification, which may also include a request for transaction documentation. Due to the short time requirements imposed by MasterCard, Visa and Discover Network, it is extremely important that you respond to a Chargeback notification and transaction documentation request within the time frame set forth in the notification. Do not process a Credit transaction once a Chargeback is received; the Issuer will credit the Cardholder's account. Credits issued after a Chargeback has been received may not be c1s0710 10 recoverable. and the merchant would be financially responsible for the Credit as well as the Chargeback. If the information you provide is both timely and, in our sole discretion, sufficient to warrant a represcru nem of the transaction and /or reversal of the Chargeback, we will do so on your behalf. However, representment and /or reversal is /are ultimately contingent upon the Issuer and /or Cardholder accepting the transaction under applicable Card Organization guidelines. Representment or reversal is not a guarantee that the Charge- back has been resolved in your favor. For Visa CliaKgebacks : If we reverse the Chargeback and represent the transaction to the Issuer, the Issuer, at its sole discretion, may elect to submit the matter for arbitration before Visa. Visa currently charges a $250 filing fee and a $250 review fee. If a decision is made in favor of the Cardholder and/or Issuer, and the Chargeback is upheld, you will be responsible for all such fees and any other applicable fees and penalties imposed by Visa, as they may change from time to time Such fees and penalties will be debited from your Settlement Account or settlement funds, in addition to the Chargeback. for mastgrCard Chargebacks: If we reverse the Chargeback and represent the trans- action to the Issuer, the Issuer, at its sole discretion, may elect to resubmit the Chargeback. In such event, at the discretion of Processor, we will debit your Settlement Account or settlement funds for dre Chargeback. However, if you feel strongly that it is an invalid Chargeback, we may, on your behalf and at your request, submit the matter for arbitration before MasterCard. MasterCard currently charges a $150 filing fee and a 8250 review fee. IC a decision is made in favor of the Cardholder and/or Issuer, and the Chargeback is upheld, you will be responsible for all such fees and any other penalties imposed by MasterCard as they may change from time to time. Such fees and penalties will I)a debited from your Settlement Account or settlement funds, in addition to the Chargeback. per Discostr Network Charge k;: If Discover Network rejects our representment request and you feel strongly that the Chargeback is invalid, we may, at the discretion of Processor and on your behalf and at your request, submit the matter for dispute arbitration before Discover Network. Discover Network charges fees for representment requests and an arbitration fee as published in their fee schedule. If the Chargeback is not disputed within the applicable time limits set forth by MasterCard, Visa, and Discover Network rules and regulations, reversal rights are forfeited. Our only alternative, for Visa and MasterCard mm4raud Chargeback reason codes, is to attempt a "good faith collection" from the Issuer on your behalf. This process can take up to six (6) months and must meet the Issuers criteria (e.g., at or above a set dollar amount). Good faith collection attempts are not a guarantee that any fiords will be collected on your behalf. Issuers normally charge good faith collection fees, which are deducted from the transaction amount if accepted in addition to any processing fees that are charged by us. NOTE: Discover Network does not offer good faith collection for Acquirers. MasterCard and Visa Card Organization Rules require that a merchant make a good fait) attempt and be willing and able to resolve any disputes directly with the Cardholder. Discover Network rules and regulations, however, prohibit you and /or us from contacting the Cardholder directly regarding dispute(s) or any other matter, except as required for acceptance of Discover Network transactions, and require you and/or us to submit any responses to dispute notices directly to Discover Network. Due to Card Organization Rules, you may not re -bill a Cardholder after a Chargeback is received for that transaction, even with Cardholder authorization. We strongly recommend that you include a detailed rebuttal letter along with all per- tinent documents when responding to a transaction request or a Chargeback notification (e.g., renal agreement, imprinted portion of the invoice or Sales Draft; the portion signed by the Cardholder, and the area where the authorization codes, with amounts and dates, are located). Due to the short time frmnes and the supporting documentation necessary to success- fully (and permanently) reverse a Chargeback fn your favor, we strongly recommend the following: • Avoid Chargebacks by adhering to the guidelines and procedures outlined in these Operating Procedures. • If you do receive a Chargeback, investigate, and if you dispute the Chargeback, submit the appropriate documentation within the required time frame. • Whenever possible, contact the Cardholder directly to resolve the dispute, unless the dispute relates to a Discover Network Cardholder, in which case direct contact with the Discover Network Cardholder regarding the dispute is prohibited by Discover Network Card Organization Rules. • if you have any questions, call Customer Service. 10.1.4. Chargeback Reasons. The following section outlines the most common types of Chargebacks. This list is not exhaustive. For ease of understanding, we have com- bined like Chargebacks into six groupings. Vie have included recommendations on how to reduce the risk of Chargebacks within each group. These are recommendations only, and do not guarantee that you will be able to prevent Chargebacks. I . Authorization issues: Proper Authorization procedures were not followed and valid Authorization was not obtained. The following scenarios could cause an Authorization Related Chargeback to occur: • Authorization not obtained. • Authorization was declined. • Transaction processed with an expired cad and Authorization was not obtained. ca0710 • Transaction was processed with an invalid account number and Authorization was not obtained. • Card Recovery Bulletin (CRB) or Exception File was not checked (transactions below floor limit). To reduce your risk of receiving an Authorization Related Chargeback: • Obtain valid Authorization on the day of the transaction — Card Present Transactions- Authorization must be obtained on the transaction date for the amount settled. — Card Not Present Transactions- Authorization must be obtained on the transaction date for the amount settled. However, if merchandise is being shipped, Authoriza- tion must be obtained within seven calendar days of the transaction ship date. • If a declined response is received, theft request another form of payment from the Cardholder. • If a Referral response is received, theft follow proper voice procedures to obtain a valid Authorization and obtain an imprint of the card. • "Pick -up" response indicates that the Issuer is requesting for the card to be retained and returned back to them. The Card should not be accepted for payment. Additionally, you can choose to retain the Credit Card and return it to the Acquirer. • Merchants should not exceed any predetermined thresholds for specific terminal types as specified by each Card Organization. 2. Cancellations and Returns: Credit was not processed properly or the Cardholder has cancelled and /or returned items The following scenarios could cause a Cancellation and Return Related Chargeback to occur: • Cardholder received damaged or defective merchandise. • Cardholder continued to be billed for cancelled recurring transaction. • Credit transaction was not processed. To reduce your risk of receiving a Cancellation and Return Related Chargeback: • Issue Credit to the Cardholder for the same account as the purchase in a timely manner. — Do not issue Credit to the Cardholder in the form of cash, check or in- store /merchan- dise Credit as we may not be able to recoup your funds in the event the transaction Is charged back. • Ensure customers are fully aware of the conditions for retuning transactions. Cancel recurring billings as soon as notification is received Cron the Cardholder or as a Charge- back, and Issue the appropriate Credit as needed to the Cardholder in a timely manner. • Pre - notify the Cardholder of billings within 10 days (Domestic) and 15 (International) prior to billing, allowing the Cardholder time to cancel the transaction. • Provide proper disclosure of your refund policy for returned/cancelled merchandise, or services to the Cardholder at the time of transaction. — Card present, Cardholder signed the Sales Drag containing disclosure. • if applicable, the words "NO EXCHANGE, NO REFUND" etc. vest be clearly printed in 1/4 inch lettering on the Sales Draft near or above the Cardholder signature. — Ecommerce, provide disclosure on webske or same page as check out requiring Cardholder to click to accept prior to completion. — Card Not Present, provide cancellation policy at the time of the transaction. — Provide cancellation numbers to Cardholder's when lodging services are cancelled. • Ensure delivery of the merchandise or services ordered to the Cardholder. 3. Fraud: Transactions that the Cardholder claims are unauthorized; the account num- her is no longer in use or is fictitious, or the merchant was identified as "high risk The following scenarios could cause a Fraud Related Chargeback to occur: • Multiple transactions were completed with a single. card without the Cardholder's permission. • Counterfeit card was utilized and proper acceptance procedures were not followed. • Authorization was obtained; however, full track data was not transmitted. • Cardholder states that they did not authorize or participate in the transaction. NOTE: Visa Fraud Chargebacks: Chargeback representment rights do not exist if you failed to fulfill a retrieval request and/or provide a sales slip that contains all required data elements. To preserve Chargeback representment rights, respond to all retrieval requests with a clear legible copy of the transaction document that contains all required data elements within the required timeframe that is specified by the retrieval request. To reduce your risk of receiving a Fraud Related Chargeback: Card Present Transactions: • Obtain an Authorization for all transactions. • If you are utilizing an electronic device to capture card information, swipe all Card transactions through your electronic authorization device to capture Cardholder infor- mation and ensure the displayed Cardholder number matches the number on the Card. • If you are unable to swipe the Card or if a Referral response is received, imprint the Card using a valid imprinting device that will capture the embossed Card and merchant information. Do not alter the imprint on the draft in any way. Manually entering the information into the terminal does not protect you from this type of Chargeback. All pertinent, information relating to the transaction must be written on the manually imprinted draft (transaction date, dollar amount, authorization endeared merchandise description) along with the Cardholder signature. NOTE: Do not imprint on the back of a signed Sales Draft. The imprint must be on the transaction document that contains all transaction elements to prove the Card was present at the tune of the transaction. Obtain the Cardholder signature for all transactions; ensure the signature on the Sales Draft matches the signature on the back of the Card. • Process all transaction one time and do not Batch out transactions multiple times. • Educate staff rat procedures to eliminate point of sale (POS) fraud. Card Not Present Transactions: • Participation in recommended Fraud Prevention Tools: - Verified by Visa Program - MasterCard SecureCode - Address Verification Services - CVV2, CVC2 and CID Verification NOTE: While transactions utilizing these tools may still be disputed, the service may assist you with your decision to accept the Card for the transaction. • Ensure you ship to the AVS confirmed address (bill to and ship to should match). • Obtain Authorization for all transactions. • Ensure merchant descriptor matches the name of the business and is displayed correctly on the Cardholder statement. • Ensure descriptor includes correct business address and a valid customer service number. 4. Cardholder Disputes: Merchandise or services not received by the Cardholder, Merchandise defective or not as described. The following scenarios could cause a Cardholder Dispute Chargeback to occur: • Services were not provided or merchandise was not received by the Cardholder. • The Cardlholder was charged prior to merchandise being shipped or merchandise was not received by agreed upon delivery date or location. • Cardholder received merchandise that was defective, damaged, or unsuited for the purpose sold, or did not match the description on the transaction documentation/ verbal description presented at the time of purchase. • Cardholder paid with an alternate means and their Card was also billed for the same transaction. • Cardholder cancelled service or merchandise and their Cad was billed. • Cardholder billed for a transaction that was not part of the original transaction document. To reduce your risk of receiving a Cardholder Dispute Related Chargeback: • Provide Services or Merchandise as agreed upon and described to the Cardholder, clearly indicate the expected delivery date on the sales receipt or invoice. • Contact the Cardholder in writing if the merchandise or service cannot be provided or is delayed, and offer the Cardholder the option to cancel if your internal policies allow. • In the event that the Cardholder received defective merchandise or the merchandise received was not as described; resolve the issue with the Cardholder at fast contact. • If the merchandise is being picked up by the Cardholder, have them sign for the merchandise after inspection that it was received in good condition. • Do not charge the Cardholder until the merchandise has been shipped, ship accm ding to the agreed upon terms and obtain signed Proof of Delivery from the Cardholder. • If unable to provide services or merchandise, issue a Credit to Cardholder in a timely manner. • Accept only one forth of payment per transaction and ensure the Cardholder is only billed once per transaction. • Do not bill Cardholder for loss, theft or damages unless authorized by the Cardholder. S. Processing Errors: Error was made when transaction was processed or it was billed incorrectly The following scenarios could cause a Processing Error Chargeback to occur: • Transaction was not deposited within the Card Organization specified timeframe. • Cardholder was issue a Credit Draft; however, the transaction was processed as a sale. • Transaction was to be processed in a currency other than the currency used to settle the transaction. • The account number or transaction amount utilized in the transaction was incorrectly entered. • A single transaction was processed more that once to the Cardholder's account. • Cardholder initially presented Card as payment for the Transaction; however Cardholder decided to use an alternate form of payment. • Limited amount or self-service terminal transaction was processed for an amount which is over the predetermined limit. To reduce your risk of receiving a Processing Error Related Chargeback: • Process all transactions within the Card Organization specified unreframes. • Ensure all transactions are processed accurately and only one time. cts0710 NOTE: In the event that a transaction was processed more than once; immediately issue voids, transaction reversals or Credits. • Ensure that credit transaction receipts are processed as Credits and sale transaction receipts are processed as sales. • Ensure all transactions received a valid Authorization Approval Code prior to pro- cessing the transaction and obtain a legible magnetic swipe or imprinted Sales Draft that is signed. • Do not alter transaction documentation or make any adjustments unless the Card- holder has been contacted and agrees to any modifications of the transaction amount. • Ensure limited amount, self- service and alltonhaLed fuel dispenser terminals are set properly to conform to the pre- determined limits. 6. Non Receipt of Information: Failure to Respond to a Retrieval Request or Card- holder Does Not Recognize The following scenarios could cause Non Receipt of Information Chargeback to occur: • The transaction documentation was not provided to fulfill the retrieval request. • The retrieval request was fulfilled with an illegible Sales Draft or was an invalid fuffill- mom (incorrect sales draft or sales draft did not contain required Information which may include signature). • The Cardholder does not recognize or is unfamiliar with the transaction due to the merchant name and /or location not matching the name and /or location where the transaction took place. To reduce your risk of receiving a Non Receipt of Information Related Chargeback: • Provide a clear and legible copy of the Sales Draft that contains all required data ele- ments within the required timeframe that is specified on the retrieval request. • Ensure that the most recognizable merchant name, location and /or customer service phone number is provided on all transactions. • Retain copies of all transaction documentation for the required timeframe that is spec- ified by each Card Organization. • Develop efficient methods to retrieve transaction documentation to maximize ability to fulfill requests. 10.2. Other Debits. We may also debit your Settlement Account or your settlement fads in the event we are required to pay Card Organization fees, charges, fines, penalties or other assessments as a consequence of your sales activities. Such debits shall not be subject to any limitations of time specified elsewhere in the Agreement, including, without ifm unu m the following, which we may add to or delete from this list as changes occur in the Card Organization Rules or our Operating Procedures pursuant to Section 15: • Card Organization fees, charges, fines, penalties, registration fees, or other assessments including any fees levied against us or any amount for which you are obligated to indemnify us. • Currency conversion was incorrectly calculated. NOTE: For Discover Network transactions, you are not permitted to convert from your local Discover Network approved currency into another currency, nor may you quote the price of a trans- action in U.S. Dollars if completed in another approved currency. • Discount Rate not previously charged. • Reversal of deposit posted to your account in error. • Debit for Summary Adjustment not previously posted. • Reversal of Credit for deposit previously posted. • Debit for Chargeback never posted to your account. • Debit for E-DC Batch error fee. • Card Organization Merchant Chargeback /fraud monitoring fees - excessive Charge- back handling fees. • Failure of transaction to meet Member Controller Authorization Service ( "MCAS) - Cardhoider account number on exception file. • Original transaction currency (foreign) not provided. • Travel Voucher exceeds maximum value. • Debit and/or fee for investigation and /or Chargeback costs related to this Agreement, or for costs related to our collection activities in an amount no less than $100.00. • Costs arising from replacement or damage to equipment rented. • Payment of current or past due amounts for any equipment purchase, rental or lease. • Incorrect merchant descriptor (name and /or city, state) submitted. • Incorrect transaction date submitted. • Shipping and handling interchange fees. • Costs or expenses associated with responding to any subpoena, garnishment, levy or other legal process associated with your account in an amount no less than 8150.00. 10.3. Summary (Deposit) AdjustmentsfElectronic Rejects. Occasionally, it is necessary to adjust the dollar amount of your summaries /Submissions (deposits) and credit or debit your Settlement Account or settlement finds accordingly. The following is a list of the most frequent reasons for Summary (Deposit) Adjustments /Electronic Rejects: • Your summary reflected an arithmetic error. • Submitted sales not included in your Agreement (e,g., American Express). The dollar amount is unreadable/illegible. •" The Cardholders account number is unreadable /illegible. • Duplicate Sales Draft submitted. • Card number is incorrect/mcomplete. • Summary indicated credits, but no credits were submitted. 10.4. Disputing Other Debits and Summary Adjustments. In order to quickly resolve disputed debits and Summary Adjustments, it is extremely important that the items listed in this section be faxed or sent to the address listed on the notification. If the Summary Adjustment is for an unreadable or incorrect Cardholder account number, resubmit the corrected Sales Draft with your next deposit. Also, if the transaction is over thirty (30) calendar days old, you most reauthorizc and obtain a valid Authorization Approval Code. A clear and legible copy of the Sales Draft containing the following should be obtained from your files: • Date of sale/Credit • Cardholder's account number, name and signature; • Total amount of the sale and description of goods and services; and • Date and Authorization Approval Code. Include a dated cover letter detailing the reasons for requesting a review of the debit or Summary Adjustment and documentation to support your dispute. (You should retain a copy of the correspondence and all documentation for your files.) If the inquiry is related to prior correspondence, be sure to include the control number we previously used. Immediately fax or mail the Sales Draft or Cedit Drafts to the fax number or address Provided on your notification letter. If you have any questions, please call the Customer Service number provided on the last page of this Program Guide. If a Customer Service Representative informs you that additional documentation is required in order to fully review the item, please immediately submit your rebuttal and transaction documentation to the fax number or address listed on the debit notification. 11.1. Change of Settlement Account Number. If you change the Settlement Ac- count in which you receive the proceeds of your transactions, you must call Customer Service or yonr Relationship Manager immediately. If you accept payment types other than Visa, MasterCard and Discover Network (such as the American Express Card), you are also responsible for contacting the Card Organizations or companies governing those Cards to notify them of this change. 11.2. Change inYour Legal Name or Structure. You must call Customer Service or Your Relationship Manager and request a new Agreement. 11.3. Change in Company DBA Name,Address orTelephone /Facsimile Number. To change your company or location DBA name, address or telephone /facsimile number, you must send the request in writing to the address on your statement. 11.4. Other Change(s) in Merchant Profile. You must immediately notify us of any change to the information on file with its in your merchant profile, including: (i) any new lines or types of business; (it) change in invnership; (iii) the opening, closing or liquidation of business or any location; (iv) change in Card processing method (i.e., paper Sales Drafts to POS Device); (v) voluntary or involuntary party to a bankruptcy case; (vi) entry into a loan or other agreement with a Person that seeks to affect this Agreement; and /or (vii) change from a business that exclusively conducts Card - present retail sales to one that accepts Card sales by mail, telephone or Internet transactions. We retain the right to ter- minate this Agreement if you fail to notify us of any change to the information in your merchant profile. I I.S. Charges for Changes to Account Maintenance. You may be charged for any changes referenced in this Section or any other changes requested by you or otherwise necessary related to account maintenance. s MasterCard, Visa and Discover Network have established guidelines, merchant monitoring programs and reports to track merchant activity such as, but not limited to excessive Credit, reported fraud and Chargebacks', and increased deposit activity. In the event you exceed the guidelines or submit suspicious transactions as identified by an Card Organi- zation or any related program or reports, you may be subject to: 0) operating procedure requirement modifications; (If) Chargebacks and/or increased fees; (iii) settlement delay or withholding; (iv) termination of your Agreement; or (v) audit and imposition of lines. Ims Placing Orders. • To order additional supplies, call Customer Service when you have two months' inven- tory left. We will ship you an adequate amount of supplies. The amount of supplies (based on Usage) on hand should not exceed a three - to six -month supply • In an EMERGENCY, please contact Customer Service using the number provided on the last page of this Program Guide. • We recommend that you store all supplies in a safe location. • You may be charged for supplies and applicable shipping and handling charges. cso710 13 criteria set by the applicable Association and us. When your Card transactions fail to meet those qualification criteria, we will process your transactions at the higher Rate 3 Discount Rate (or, in certain circumstances, at an intermediate Rate 2 Discount Rate) indicated in this Merchant Application and Agreement. The current requirements for the Rate I Discount Rate and, if applicable, the Rate 2 and Rate 3 Discount Rates will be provided to you upon signing of the Merchant Application and Agreement. You may also request a copy at any time you're your sales representative or by calling customer service. For more information on Visa's and MasterCard's interchange rates, please go to wwwrvfsa core and www mastercaaj core. 18.2. All authorization fees will be charged for each transaction that you attempt to authorize. All capture fees will be charged for each transaction that you transmit to us for settlement. 18.3. The fees for Services set forth in this Agreement are based upon assumptions associated with the anticipated annual volume and average transaction size for all Services as set forth in this Agreement and your method of doing business. If the actual volume or average transaction size are not as expected or if you significantly alter your method of doing business, we may adjust your discount fee and transaction fees without prior notice. 18.4. The fees for Services set forth in this Agreement may be adjusted to reflect increases, or new fees imposed by Card Organizations, including without limitation, interchange, assessments and other Card Organization fees, or to pass through increases or new fees charged to us by other Persons related to the Services. All such adjustments shall be your responsibility to pay and shall become effective upon the date any such change or addition is implemented by the applicable Card Organization or other Person as specified in our notice to you. 18.5. Subject to Section 23.3, we may also increase our fees or add new fees for Services for any reason at any time, by notifying you twenty (20) days' prior to the effective date of any such change or addition. 18.6. If you receive settlement funds by wire transfer, we may charge a wire transfer fee per wire. 18.7. To the extent the Automated Clearing House ( "ACH ") settlement process is used to effect debits or credits to your Settlement Account, you agree to be bound by the terms of the operating rules of the National Automated Clearing House Association, as in effect from time to time. You hereby authorize us to initiate credit and debit enures and adjust- ments to your account through the ACH network and/or through direct instructions to the financial institution where your Settlement Account is maintained for amounts due under this Agreement and under any agreements with us or our respective Affiliates for any related services, as well as for any credit entries in error. You hereby authorize the financial institution where your Settlement Account is maintained to effect all such debits and credits to your account. This authority will remain in full Tome and effect until we have given written notice to the financial institution where your Settlement Account is main- tained that all monies due under this Agreement and under any other agreements with us or our respective Affiliates for any related services have been paid in full. 18.8. You agree to pay any fines imposed onus by any Card. Organization resulting from Chargebacks and any other fees or fines imposed by a Card Organization with respect to Your acts or omissions. You are also responsible for any fines or fees imposed on us as a result of acts or omissions by your agents or third parties. 18.9. If your Chargeback percentage for any line of business exceeds the estimated industry Chargeback percentage, you shall, in addition to the Chargeback fees and any applicable Chargeback handling fees or fines, pay us all excessive Chargeback fee for all Chargebacks occurring in such month in such Iine(s) of business. Each estimated industry Chargeback percentage is subject to change from time to time by us in order to reflect changes in the industry Chargeback percentages reported by Visa, MasterCard or Discover Network. Your Chargeback Percentage will be calculated as the larger of (a) the total Visa, MasterCard and Discover Network Chargeback items in any line of business in any calen- dar month divided by the number of Visa, MasterCard and Discover Network transactions in that line of business submitted that month, or (b) the total dollar amount of Visa, MasterCard and Discover Network Chargebacks in any line of business received in any calendar month divided by the total dollar amount of your Visa, MasterCard and Discover Network transactions in that line of business submitted in that month. 18.10. You must promptly and carefully review statements to reports provided or made available to you (physically, electronically or otherwise) reflecting Card transaction activity; including, activity in the Settlement Account and Reserve Account, whether prodded by ns of others. If you believe any adjustments should be made with respect to your Settlement Account, you must notify us in writing within sixty (60) days after any debit or credit is or should have been effected or such shorter period as provided in the terms and conditions that govern such account. If you notify us after such time period, we may, in our discretion, assist you, at your expense, in investigating whether any adjustments are appropriate and whether any amounts are due to or from other parties, but we shall not have any obligation to investigate or effect any such adjustments. Any voluntary efforts by us to assist you in investigating such matters shall not create any obligation m continue such investigation or any future investigation. 18.11. If you do not pay us all fees and any other amounts due under this Agreement within thirty (30) days of the date of our merchant statement or other statement setting forth the amount clue, then we may, in our sole discretion, charge you interest, for such time that the amount and all accrued interest remain outstanding at the lesser of (f) the per annum rate equal to Bank's then current prime rate plus two percent (2 %), based on a 360 day year, or (it) the maximum rate permitted by applicable law. 20.1. Without limiting any other warranties hereunder, you represent, warrant to and covenant with, us, and with the submission of each Sales Draft reaffirm, the following rep - resentations, warranties and/or covenants: 20.1.1. each Card transaction is genuine and arises from a bona fide transaction per- missible under the Card Organization Rules by the Cardholder directly with you, represents a valid obligation for the amount shown on the Sales Draft, preauthorized order, or Credit Draft, and does not involve the use of a Card for any other purpose; 20.1.2. each Card transaction represents an obligation of the related Cardholder for the amount of the Card transaction; 20.1.3. the amount charged for each Card transaction is not subject to any dispute, setoff or counterclaim; 20.1.4. each Card transaction amount is only for respective merchandise or services (including taxes, but without any surcharge) sold, leased or rented or other payments to you and, except for any delayed delivery or advance deposit Card transactions expressly authorized by this Agreement, that merchandise or service was actually delivered to or per - Immed for the Cardholder entering into that Card transaction simultaneously upon your accepting and submitting that Card transaction for processing; 20.1.5. with respect to each Card transaction, you have no knowledge or notice of any fact, circumstance or defense which would indicate that such Card transaction is fraudulent or not authorized by the related Cardholder or which would otherwise impair Ile validity or collectability of that Cardholder's obligation arising from that Card transaction or relieve that Cardholder from liability with respect thereto; 20.1.6. each Card transaction is made in accordance with these General Terns, Card Organization Rules and the Operating Procedures; and 20.1.7. each Sales Draft is free of any alternation not authorized by the related Card- holder; 20.1.8. you have completed one Card transaction per sale; or one Card transaction per shipment of goods for which the Cardholder has agreed to partial shipments; 20.1.9. you are validly existing, in good standing and free to enter into this Agreement; 20.1.10. each statement made oil the Application or other information provided to us in support of this Agreement is true and correct; 20.1.11. you are not doing business under a name or style not previously disclosed to us; 20,1.12. you have not changed the nature of your business, Card acceptance prac- tices, delivery methods, return policies, or types of products to services sold requiring a different merchant category code under Card Organization Rules, in a way not previously disclosed to us; 20.1.13. you will use the Services only for your own proper business purposes and will not resell, directly or indirectly, any part of the Services to any Person; 20.1.14. you have not filed a bankruptcy petition not previously disclosed to us; 20.1.15. you own and control the Settlement Account, and no third party security interest or lien of any type exists regarding the Settlement Account or any Card transaction. 20.1.16. you will not at any time during the term of this Agreement, or until all amounts due under this Agreement have been paid In full, grant or pledge any security interest or lien in the Reserve Account, Settlement Account or transaction proceeds to any Person without our consent; 20.2. THIS AGREEMENT IS A SERVICE- AGREEMENT. WE DISCLAIM AL.1. REPRE- SENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU OR ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARD- ING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENI OR OTHERWISE OF ANY SERVICES OR ANY GOODS PROVIDED INCIDENTAL TO THE SERVICES PROVIDED UNDER TI IIS AGREEMENT, INCLUDING WITI LOUT LIMITATION, ANY SERVICES OR ANY GOODS PROVIDED BY A THIRD PARTY. 20.3. IN NO EVENT SHALL WE OR OUR AFFILIATES OR ANY OF OUR OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, BE LIABLE UNDER ANY THEORY OF TORI, CONTRACT, STRICT LIABILITY OR OTHER LEGAL THEORY FOR LOST PROFITS, LOSI REVENUES, LOST BUSINESS OPPORTUNITIES, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREE- MENT OF THE PARTIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER ANY PARTY OR ANY ENTITY HAS BEEN ADVISED Of cts0710 14 THE POSSIBILITY OF SUCH DAMAGES, CLIENT ACKNOWLEDGES AND AGREES THAT PAYMENT OF ANY CANCELLATION FEE OR LIQUIDATED DAMAGES AS PRO- VIDED ELSEWHERE IN THIS AGREEMENT SHALL NOI BE PROHIBITED BY THIS PARAGRAPH. 20.4. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY (INCLUDING BUT NOT LIMITED TO SECTIONS 26 or 20.5), OUR CUMULAIIVE LIABILITY FOR ALL LOSSES, CLAIMS, SUITS, CONTROVERSIES, BREACHES OR DAMAGES FOR ANY CAUSE WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, THOSE ARISING OUT OF OR RELATED TO THIS AGREEMENT), REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, SHAH NOT EXCEED, (D $50,000; OR (11) THE AMOUNT OF FEES RECEIVED BY US PURSUANT TO THIS AGREEMENT FOR SERVICES PERFORMED IN THE IMMEDIATELY PRECEDING 12 MONTHS, WHICHEVER IS LESS. 20.5. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT SO THE CONTRARY (INCLUDING BUT NOT LIMITED TO SECTION 26), OUR LIABILITY FOR ANY DELAY IN FUNDING TRANSACTIONS TO YOU FOR ANY REASON, OTHER THAN FOR ANY REASON DESCRIBED IN SECTIONS 16.9 OR 16.6 WILL BE LIMITED TO INTEREST COMPUTED FROM THE DATE THAT YOU SUBMIT THE TRANSACTION TO 711E DATE THAT WE FUND THE TRANSACTION AT THE RATE OF THE FEDERAL FUNDS AS SET BY THE FEDERAL RESERVE BANK OF NEW YORK, NEW YORK, FROM TIME TO TIME, LESS ONE PERCENT (19'0). 20.6. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, BANK IS NOT RESPONSIBLE, AND SHALL HAVE NO LIABILITY, TO YOU IN ANY WAY WITH RESPECT TO AMERICAN EXPRESS CARD, PIN DEBIT CARD, AND ELEC- TRONIC BENEFITS TRANSFER TRANSACTIONS, TELECHECK CHECK SERVICES, GIFT CARD SERVICES, AND TRANSACTIONS INVOLVING CARDS FROM OTHER NON -BANK CARD ORGANIZATIONS, SUCH AS VOYAGER FLEET SYSTEMS, INC., WRIGHT EXPRESS CORPORATION AND WRIGHT EXPRESS FINANCIAL SERVICES CORPORATION. 21.1. Unless you obtain consents from us and each applicable Card Organization, Issuer and Cardholdex you must not use, disclose, store, sell or disseminate any Cardhokler infor- mation obtained in connection with a Card transaction (including the names, addresses and Card account numbers of Cardholders) except for purposes of authorizing, completing and settling Card transactions and resolving any Chargebacks, Retrieval Requests or similar issues involving Card transactions, other than pursuant to a counter governmental agency request, subpoena or order. You shall use proper controls for and limit access to, and render um'eadable prim to discarding, all records containing Cardholder account numbers and Card imprints. You may not retain or store Magnetic Stripe data or Card Validation Codes after a transaction has been authorized. if you store any electronically captured signature of a Cardholder, you may not reproduce such signature except upon our specific request. 21.2. You acknowledge that you will not obtain owmership rights in any information relating to and derived from Card transactions. Cardholder account numbers, personal information and other Card transaction information, including any databases containing such information, may not be sold or disclosed to a Person as an asset upon a bankruptty, insolvency or failure of Clients business. Upon a bankruptcy, insolvency or failure of Cli- ent's business, all Card transaction information must be returned to Servicers or acceptable proof of the destruction of all Card transaction information must be provided to Servicers. 21.3. You will treat this Agreement, the Card Organization Rules and any Information supplied or otherwise made accessible by us or our agents as confidential, including without limitation, (D information about the products, services, operations, procedures, customers, suppliers, sales, pricing, business plans and marketing strategies of Servicers or Bank, their respective Affiliates and the customers, clients and suppliers of any of them; (it) any scientific or technical information, design, process, procedure, formula, or improve- ment that is commercially valuable and secret In the sense that its confidentiality affords Servicers or Bank a competitive advantage over its competitors; and (iii) all confidential or proprietary concepts, documentation, reports, data, specifications, computer software, source code, object code, flow charts, databases, inventions, know -how, show -how and trade secrets, whether or not patentable or mpyrightable and will not disclose the same to any third parties, provided, however, that these restrictions do not apply to information: (a) rightfully obtained on a non - confidential basis from a Person and your agents and rep- resentatives, which Person was not subject to a duty of confidentiality, (b) rightfully and independently known by you on a non - confidential basis prior to its disclosure or (c) generally available to the public other than through any disclosure by or fault of you, your agents or representatives. 21.3.1. Our confidential information shall be used by you only to exercise your rights and to perform your obligations hereunder. Client shall receive our confidential information in confidence and not disclose the confidential Information to any third party, except as may be agreed upon in writing by us. Client shall safeguard all of our confidential information using a reasonable degree of care, but not less than that degree of care used by it in safe- guarding its own similar information or material. Upon request by us or upon termination of this Agreement, Client shall return to us or destroy all of our confidential information in its possession or control. 21.3.2. The obligations of confidentiality and restrictions on use in this Section shall not apply to any confidential information that: (i) was in the public domain prior to the cts0710 date of the Agreement or subsequently came into the public domain through no fault of Client; 00 was received from a third party free of any obligation of confidence of Client to the third party and which third party, to Client's knowledge, was not under an obli- gation to keep the information confidential; (if) was already in Client's possession prior to receipt from us; (iv) is required to be disclosed by law, regulation or court order after giving us as much advance notice as practical of the possibility of disclosure; or (v) is subsequently and independently developed by Client's employees, consultants or agents without use of or reference to our confidential information. 21.3.3. Except as specifically provided for herein, this Section does not confer any right, license, interest or title in, to or under our confidential information to Client. Except as specifically provided for herein, no license is hereby granted to Client under any patent, trademark, copyright, trade secret or other proprietary rights of ours. 21.3.4. Client acknowledges that breach of the restrictions on use or disclosure of any our confidential information would result in immediate and irreparable halm to us, and money damages would be inadequate to compensate for that harm. We shall be entitled to equitable relief, in addition to all other available remedies, to redress any breach. 21,4. With respect to any information received by us from Client via its use of the Services, we will keep such information confidential in accordance with applicable law; provided, that we may disclose such information (i) to third parties as we deem appropriate to provide the Services, (ii) our auditors and attorneys (internal and external) and regu- lators, (iii) as required or permitted by law, regulation or court order (iv) to our respective Affiliates as we deem appropriate. 21.5. You shall not assign to any Person, the rights to use the Marks of Servicers, our agents or the Card Organizations. 21.6. All rights, title, and interest in and to all intellectual property related to the Services (including without limitation, the content of any materials, web screens, layouts, processing techniques, procedures, algorithms, and methods), owned, developed or licensed by us prior to, during the term of, or after the Agreement, or employed by us in connection with the Services and any updates, changes, alterations, or modifications to or derivative works from such intellectual property, shall be and remain, as among the Parties, our exclusive property of us. 21.7. Client agrees that we may obtain relevant information from any .applicable telecommunications provider utilized by Client, as necessary to investigate any allegation of fraud, suspected fraud or other actual or alleged wrongful act by Client in connection with the Services. 22.1. Any transfer or assignment of this Agreement by you, without our prior written consent, by operation of law or otherwise, is voidable by us. Any transfer of voting control of you or your parent shall be considered an assignment or transfer of this Agreement. Furthermore, you shall indemnify and hold us harmless from all liabilities, Chargebacks, expenses, costs, fees and fines arising from such transferee's or assignee's Submission of Card transactions to us for processing. For purposes of this Section 22, ally transfer of voting control shall be considered an assignment or transfer of this Agreement. 22.2. The payment Services provided by us require access to a single bank account in which we may initiate both credits and debits. You may not enter into any agreement that would require, in any circumstance or event, the transfer of any payments or proceeds from Card it covered by this Agreement to the custody or control of any Person. You may not assign any rights, including the right of payment under this Agreement, to any other person. In the event that you make an assignment (or provide a security interest) of receivables covered by this Agreement, then we may, at our option, elect to (a) refuse to acknowledge such assignment unless accompanied by an Authorization to both initiate debits or credits to the bank account of the assignee, (b). terminate this Agreement immediately, or (c) charge for any transfers that we are called upon to make manually to fulfill such an assignment at the rate of $100 per transfer. 22.3. Upon notice to you, another Visa and MasterCard member maybe substituted for Bank under whose sponsorship this Agreement is performed with respect to Visa and MasterCard transactions. Upon substitution, such other Visa and MasterCard member shall be responsible for all obligations required of Bank for Visa and MasterCard transactions, including without Imniwtion, full responsibility for its Card program and such other obli- gations as may be expressly required by applicable Card Organization Rules. Subject to Card Organization Rules, we may assign or transfer this Agreement and our rights and obligations hereunder and/or may delegate our duties hereunder, in whole or in part, to any Person, whether in connection with a change in sponsorship, as set forth in the preceding paragraph, or otherwise, without notice to you or your consent. 22.4. Except as set forth elsewhere in this Section and as provided in the following sentence, this Agreement shall be binding upon successors and assigns and shall inure to the benefit of the parties and their respective permitted successors and assigns. No assignee for the benefit of creditors, custodian, receiver, trustee in bankruptcy, debtor in possession, or other person charged with taking custody of a party's assets or business, shall have any night to continue, assume or assign this Agreement. 23.1. This Agreement shall become effective upon the date this Agreement is approved by our Credit Department. 23.2. The initial term of this Agreement shall commence and shall continue in force for three years after it becomes effective. Thereafter, it shall continue Until either party termi- nates the Agreement upon written notice to the other. 23.3. Notwithstanding the above or any miner provisions of this Agreement, we may terminate this Agreement at any time and for any reason by providing 30 days' advance notice to you. We may terminate this Agreement immediately or with shorter notice upon an Event of Default as provided under Section 23.6 of this Agreement. in the event we provide notice to you of any new fees or increases in existing fees for Services, pursuant to Section 18.5, you may terminate this Agreement without further cause or penalty by providing us 20 days' advance written notice of termination. you must terminate within 20 days after we provide notice of any fee changes pursuant to Section 18.5; any such fee changes shall not take effect in the event you provide timely notice of termination How- ever, maintaining your merchant account, or your continued use of the Services after the effective date of any such fee changes shall be deemed your acceptance of such fee changes for the Services, throughout the term of this Agreement. 23.4. If; (a) you elect to cancel this Merchant Application and Agreement prior to the expiration of the initial thirty-six (36) month tern; or (b) this Merchant Application and Agreement is terminated by us prior to the expiration of the initial term due to an Event of Default, we will suffer a substantial injury for which it is impracticable or extremely difficult to fix actual damages. in an effort to liquidate in advance the sum that should represent such damages, you agree to pay us as an "Early Cancellation Fee" in the amount indicated on your Merchant Processing Application. This sum represents a reasonable pre - estimate of the losses that we will incur as a result of the cancellation of this Merchant Application and Agreement prior to the expiration of the initial thirty -six (36) month term of the Merchant Application and Agreement. 23.5. If any of the following events shall occur (each an "Event of Default°): 23.5.1. a material adverse change in your business, financial condition, or business prospects; or 23.5.2, any assignment or transfer of voting control of you or your parent; or 23.5.3. a sale of all or a substantial portion of your assets; or 23.5.4. irregular Card sales by you, excessive Chargebacks, noncompliance with any applicable data security standards, as determined by Servicers, or any Card Organization, or any other Person, or an actual or suspected data security breach, or any other circ- umstances which, in our sole discretion, may increase our exposure for your Chargebacks or otherwise present a financial or security risk to us; or 23.5,5. any of your representations, warranties or covenants in this Agreement are breached in any respect; or 23.5.6. you default in any material respect in the performance or observance of any term, condition or agreement contained in this Agreement, including, without limitation, the establishment or maintenance of funds in a Reserve Account, as detailed in Section 24; or 23.5.7. you default in any material respect in the performance or observance of any term, covenant or condition contained in any agreement with any of our respective Affiliates; or 23.5.8. you default in the payment when due, of any material indebtedness for bor- rowed money; or 23.5.9. you file a petition or have a petition filed by another party under the U.S. bankruptcy code or any other laws relating to bankruptcy, insolvency or similar arrange- ment for adjustment of debts; consent to or fail to contest in a timely and appropriate manner any petition filed against you in an involuntary case under such laws; apply for or consent to, or fail to contest in a timely and appropriate manner, the appointment of, or the taking of possession by a receiver, custodian, trustee or liquidator of you or of a sub- stantial part of your property; or make a general assignment for the benefit of creditors; or take any action for the purpose of authorizing any of the foregoing; or 23.5.10. your independent certified accountants shall refuse to deliver an unqualified opinion with respect to your annual financial statements and your consolidated subsid- aries; or 23.5.11, a violation by you of any applicable law or Card Organization Rule or our reasonable belief that termination of this Agreement or suspension of Services is necessary to comply with any law including without limitation the rules and regulations promulgated by the Office of Foreign Assets Control of the U.S. Department of the Treasury or your breach, as determined by Servicers, of Section 32.2 ( "Compliance with Laws "), then, upon the occurrence of (1) an Event of Default specified in subsections 23.6.4, 23.6.9 or 23.6.11, we may consider this Agreement to be terminated immediately, without notice, and all amounts payable hereunder shall be immediately due and payable in full without demand or other notice of any kind, all of which are expressly waived by you, and (2) any other Event of Default, this Agreement may be terminated by us giving not less than 10 days notice to you, and upon such notice all amounts payable hereunder shall be due and payable on demand. 23.6. Neither the expiration nor termination of this Agreement shall terminate the obli- gations and rights of the parties pursuant to provisions of this Agreement which by their terms are intended to survive or be perpetual in irrevocable. Such provisions shall survive the expiration or termination of this Agreement. All obligations by you to pay or reimburse us for any obligations associated with transactions you have submitted to us will survive termination of this Agreement until finally and irrevocably paid in full and settled. 23.7. If any Event of Default occurs, regardless of whether such Event of Default has been cured, we may, in our sole discretion, exercise all of our rights and remedies under applicable law, and this Agreement including, without limitation, exercising our rights under Section 24. 23.8. In the event you file for protection under the U.S. bankruptcy code or any other laws relating to bankruptcy, insolvency, assignment for the benefit of creditors or similar laws, and you continue to use our Services, it is your responsibility to open new accounts to distinguish pre and post filing obligations. You acknowledge that as long as you utilize the accounts you established prior to such filing, we will not be able to systematically seg- regate your post - filing transactions or prevent set -off of the pre - existing obligations. In that event, you will be responsible for submitting an accounting supporting any adjustments that you may claim. 23.9. Tire Card Organizations often maintain lists of merchants who have had their merchant agreements or Card Acceptance rights terminated for cause. If this Agreement is terminated for cause, you acknowledge that we may be required to report your business name and the names and other information regarding its principals to the Card Organi- zations for inclusion on such hiu(s). You expressly agree and consent to such reporting if you are terminated as a result of the occurrence of an Event of Default or for any reason specified as cause by Visa, MasterCard or Discover Network. Furthermore, you agree to waive and hold us harmless from and against any and all claims which you may have as a result of such reporting. 23.10. After termination of this Agreement for any reason whatsoever, you shall continue to bear total responsibility for all Chargebacks, fees, Credits and adjustments resulting from Card transactions processed pursuant to this Agreement and all other amounts then due or which thereafter may become due under this Agreement. 24.1. You expressly authorize us to establish a Reserve Account pursuant to the terms and conditions set forth in this Section 24. The amount of such Reserve Account shall be set by us, in our sole discretion, based upon your processing history and the potential risk of loss to us as we may determine from time to time. 24.2. The Reserve Account shall be fully funded upon three (3) days' notice to you, or in instances of fraud or suspected fraud or an Event of Default, Reserve Account funding may be immediate. Such Reserve Account may be funded by all or any combination of the following: W one or more debits to your Settlement Account or any other accounts held by Bank or any of its Affiliates, at any financial institution maintained in the name of Client, any of its principals, or any of its guarantors, or if any of same are authorized signers on such account; (if) any payments otherwise due to you; (iii) your delivery to us of a letter of credit; or (iv) if we so agree, your pledge to its of a freely transferable and negotiable certificate of deposit. Any such letter of creditor' certificate of deposit shall be issued or established by a financial institution acceptable to us and shall be in a form satisfactory to us. in the event of termination of this Agreement by any party, all immediate Reserve Account only be established without notice in the manner provided above. Any Reserve Account will be held by us for the greater of ten (10) months after termination of this Agreement or for such longer period of time as is consistent with our liability for Card transactions and Chargebacks in accordance with Card Organization Rules. We will hold funds pursuant to this Section 24 in master account(s) with your funds allocated to separate sub accounts. Unless specifically required by law, you shall not be entitled to interest on any funds held by us in a Reserve Account. 24.3. If your funds in the Reserve Account are not sufficient to cover the Chargebacks, adjustments, fees and other charges and amounts due from you, or if the funds in the Reserve Account have been released, you agree to promptly pay us such sums upon request. 24.4.1. To secure your obligations to us and our respective Affiliates under this Agreement and any other agreement for the provision of related equipment or related services (in- cluding any obligations for which payments on account of such obligations are subsequently invalidated, declared to be fraudulent or preferential, set aside or required to be repaid to a trustee, receiver or any other party under any hatkiuptcy, act, state or federal law, common law or equitable cause), you grant to us a first priority lien and security interest in and to (I) the Reserve Account and 00 any of your funds pertaining to the Card transactions con- templated by this Agreement now or hereafter in our possession, whether now or hereafter due or to become due to you from us. Any such funds, money or amounts now or hereafter in our possession may be commingled with other fluids of ours, or, in the case of any fluids held pursuant to the foregoing paragraphs, with any other funds of other customers of ours. In addition to any rights now or hereafter granted under applicable law and not by way of limitation of any such rights, we are hereby authorized by you at any time and from time to time, without notice or demand to you or to any other Person (any such notice and demand being hereby expressly waived), to set off, recoup and to appropriate and to apply any and all such funds against and on account of your obligations to us and our respective Affiliates under this Agreement and any other agreement with us our respective Affiliates for any related equipment or related services (including any check services), whether such obligations are liquidated, unliquidated, fixed, contingent, matured or immatured. You agree to duly execute and deliver to us such instruments and documents as we may reason- ably request to perfect and confirm the lien, security interest, right of set off, recoupmem and suhordination set forth in this Agreement 24.4.2, To the extent fonds are held in a separate Reserve Account, the Reserve Account shall be subject to (f) Servicers' security interest pursuant to this subsection 24.4, cts0710 16 and (ii) an account control agreement (as defined by the applicable sections of the Uniform Commercial Code, hereinafter referred to as "Control Agreement ") among you, the insti- tution at which the Reserve Account is held (such institution hereinafter referred to as " Settlement Account Bank') and Servicers (such investment account, hereinafter referred to as the "Control Account'). The Control Agreement shall be in form and substance satis- factory to Servicers. The Settlement Account Bank shall be a national bank which is mutually acceptable to you and Servicers. 24.4.3. For sake of clarification and notwithstanding anything in the Agreement to the contrary, in the event Servicers deduct, holdback, suspend, off set or set off any settlement monies or amounts otherwise due you pursuant to the terms of this Agreement (collectively "Set Off Funds'), you acknowledge that such Set Off Funds will be held in a commingled Reserve Accounts) of Servicers unless such Set Off Funds are wired or deposited by Ser- vicers into any Control Account, pursuant to a Control Agreement in which case Servicers will transfer Set Off Funds from their commingled Reserve Account(s) to the Control Account as soon as practicable using commercially reasonable efforts. 24.4.4. if in replacement of or in addition to the first priority lien and security interest in the Reserve Account, you grant to Servicers a first priority lien and security interest in and to one or more certificates of deposit, the certificates of deposit shall be uncertificated and shall be subject to an Acknowledgement of Pledge of Certificate of Deposit and Control Agreement (the "Certificate of Deposit Control Agreement ") by, between and among Cus- tomers, Servicers and the financial institution that has established and issued the certificate of deposit. The form of the Certificate of Deposit Control Agreement and the. financial institution that will establish and issue the certificate of deposit shall be satisfactory and acceptable to Servicers. m - 25.1. Upon request, you will provide us and our Affiliates, quarterly financial statements within 45 days after the end of each fiscal quarter and annual audited financial statements within 90 days after the end of each fiscal year. Such financial statements shall be prepared in accordance with generally accepted accounting principles. You will also provide such other financial statements and other information concerning your business and your com- pliance with the tens and la ovisions of this Agreement as we may reasonably request. You authorize us and our Affiliates to obtain from third parties financial and credit infor- mation relating to you in connection with our determination whether to accept this Agreement and our continuing evaluation of your financial and credit status. We may also access and use information which you have provided to Bank for any other reason. Upon request, you shall provide, and/or cause to be provided, to us and our Affiliates, or our representatives or regulators (as well as those of the Card Organizations) reasonable access to your or your Merchant Providers' facilities and records for the purpose of performing any inspection and/or copying of books and/or records deemed appropriate. In such event, you shall pay the costs incurred by us or our Affiliates for such inspection, including, but not limited to, costs incurred for airfare and hotel accommodations. 25.2. You will provide us with written notice of any judgment, writ, warrant of attach- ment, execution or levy against any substantial part (25% or more in value) of your total assets not later than three (3) days after you become aware of same. 26.1. You agree to indemnify and hold us harmless from and against all losses, liabilities, damages and expenses: (a) resulting from any breach of any warranty, covenant or agree- ment or any misrepresentation by you under this Agreement; (b) arising out of your or your employees or your agents' negligence or willful misconduct, in connection with Card transactions or otherwise arising from your provision of goods and services to Cardholders; (c) arising out of your use of the Services; or (d) arising out of any third party indemnifi- cations we are obligated to make as a result of your actions (including indemnification of any Card Organization or issuer). 26.2. We agree to indemnify and hold you harmless from and against all losses, liabilities, damages and expenses resulting from any breach of any warranty, covenant or agreement or any misrepresentation by us under this Agreement or arising out of our or our employ- ees' gross negligence or willful misconduct in connection with this Agreement; provided that this indemnity obligation shall not apply to Bank with respect to Discover Network Card Transactions, American Express Card Transactions and Other Services, including JCB Card, PIN Debit Card, and Electronic B<nef is Transfer Transactions, Gift Card Services, and Transactions involving Cards from other Non -Bank Card Organizations such as Voyager fleet Systems, Inc., Wright Express Corporation and Wright Express Financial Services Corporation. 27.1. Non -Bank Card transactions are provided to you by Processor and not by Bank and include transactions made using Discover Network, American Express, JCB, Voyager and WEX Card types. The Services provided, transactions processed and other matters contemplated tinder this Section 27 are subject to the rest of this Agreement, as applicable, except to the extent the terms of this Section 27 directly conflict with another provision of this Agreement, in which case the terms of this Section 27 will control; provided, however, that (D Bank is not a party to this Agreement insofar as it relates to Non -Bank Card services, and Bank is not liable to you in any way with respect to such Services and (ii) you agree to pay Processor any per item processing, authorization and other fees described cts07i0 in the Application for any non - acquired transaction services you receive fi on Processor. For the purposes of this section, the words "wee "out' and "us" refer only to the Processor and not to the Bank. You authorize us to share information from your Application with American Express, JCB (and Discover Network on its behalf), Discover Network or any other Non -Bank Card Organization. 27.2. You understand that for American Express transactions, authorizations are ob- tained from and are funded by American Express. American Express will provide you with its own agreement that governs those transactions, unless American Express One'oint Services are provided to you in Section 2.0 of Third Party Agreements, You understand and agree that we are not responsible and assume absolutely no liability with regard to any such transactions, including but not limited to the fording and settlement of American Express transactions, and that American Express will charge additional fees for the services they provide. 27.3. If you accept JCB Cards, you agree to be bound by all JCB and /or Discover Network provisions of this Agreement. You also acknowledge and agree that JCB transac- tions will be processed under and subject to Discover Network Card Organization Rules. 27.4. If you aeeeptVoyager andforWEX Cards, you agree to be bound by the WEX and /or Voyager rules. You also agree to be bound by all other provisions of this Agreement which are applicable to WEX and/or Voyager. 27.5. If you execute a separate WEX Merchant Agreement (WEX Non Full Service Program), you understand that we will provide such agreement to WEX, but that neither we nor WEX shall have any obligation whatsoever to you with respect to processing WEX Cards unless and until WEX executes your WEX Merchant Agreement. If WEX executes your WEX Merchant Agreement and you accept WEX Cards, you understand that WEX transactions are processed, authorized and funded by WEX. You understand that WEX is solely responsible for all agreements that govern \VEX transactions and that we are not responsible and assume absolutely no liability with regard to any such agreements or WEX transactions, including but not limited to the funding and settlement of WEX transactions. You understand that WEX will charge additional fees for the services that it provides. 27.6. If you elect to participate in the WEX Full Service program, the following terms and conditions shall apply: a) You shall provide, at your own expense, all equipment necessary to permit the elec- tronic acceptance of the WEX Cards, including the operation and maintenance of the equipment, telecommunication link, and provision of all networking services; b) All authorization request data for WEX Card sales must include WEX Cardholder account number, vehicle number, Card expiration dace, driver identification number; and the amount of the transaction, date and time of the transaction, quantity of goods sold, unit price, and product code (the "Authorization Request Data "). All manual WEX Card sales (i.e., sales facilitated by a card imprinter) must include an Authorization number or other approval code from WEX along with the aforementioned Authoriza- tion Request Data; c) You shall not submit a WEX Card sale for processing when a WEX Card is not presented at the time of the WEX Card sale; d) You shall complete a WEX Card sale only upon the receipt of an Authorization approval message and not accept a WEX Card when an expired Card/decline message is received; e) You shalt not submit a WEX Card sale for processing until the goods have been deliv- ered or services performed; f) You shall not accept a WEX Card where the WEX Card appears to be invalid or expired or there is reasonable belief that the WEX Card is counterfeit or stolen; g) You shall provide a copy of the receipt for a V✓EX Card sales, upon the request of the Cardholder, to the extent permitted by applicable law, which shall not include the full account number or driver identification number; h) You shall require the Cardholder to sign a receipt when a WEX Card sale is not com- pleted by an island Card reader; f) You shall take all commercially reasonable efforts to protect manual WEX Card sales data from fraud or misuse; j) You shall not divide the price of goods and services purchased in a single WEX Card sale among two or more sales receipts or permit a WEX Card sale when only partial pay- ment is made by use of the WEX Card and the balance is made with another bank Card; k) You shall maintain a record of all WEX Card sales, including the Authorization Request Data, for a period of one year and produce such records upon the reasonable request of WEX; 1) You shall notify Bank of any errors contained within a settlement report within forty - five (45) days of receipt of such report. Processor will not accept reprocessing requests for WEX transactions older than 90 days; m) You shall allow WEX to audit records, upon reasonable advance notice, related to the WEX Full Service; and n) You shall retransmit WEX Card sales data when reasonably requested to do so. Client acknowledges and agrees that its sole remedies with respect to the WEX Full Acquiring services shall be against Bank for the WEX Full Acquiring Services and not WTX, except to the extent that WEX knows of any fraud related to the WEX Cards and fails to provide notice of such fraud or WEX commits fraud in respect to the WEX Full Acquiring Services 27.7. If you accept Voyager Cards: • In addition to the information stated in Section 1 (MasterCard, Visa and Discover Net- work Acceptance) of the Operating Procedures, you should check Fleet Cards for any printed restrictions at the point of sale. • In addition to the information provided under Section 1.5 (Special Terms) of the Operating Procedures, you shall establish a fair policy for the exchange and return of merchandise. You shall promptly submit credits to us for any returns that are to be credited to a Voyager Cardholder's account. Unless required by law, you shall not give any cash refunds to any Voyager Card holder in connection with a sale. • In addition to the information required under Section 3.1 (Information Required) of the Operating Procedures, the following information must be contained on the single page document constituting the Sales Draft for Voyager transaction: — Gore of transaction — Type of fuel sold — As permitted by the applicable POS device, odometer reading — For all cashier- assisted Sales Drafts and Credit Drafts processed manually using a card Imprinter if required, the identification number from the source credentials pro- vided by Cardholder to valid Cardholders identity (e.g., Driver's License number). • if an increase in the number of Voyager transaction authorization calls from you not due to our or Voyager system outages in excess of 15% for a given month as compared to the previous month occurs, we may, in our discretion, deduct telephone charges, not to exceed $.25 (25 cents) per call, for the increased calls, from your settlement of your Voyager transactions. • In addition to the information provided under Section 7 (Settlement) of the Operating Procedures, settlement of Voyager transactions will generally occur by the fourth banking day after we process the applicable card transactions. We shall reimburse you for the dollar amount of sales submitted for a given day by you, reduced by the amount of Chargebacks, tax exemptions, discounts, credits, and the fees set forth in the Application. Neither we nor Voyager shall be required to reimburse you for sales submitted more than sixty (60) days from the date of purchase. • For daily transmission of sales dam, you shall maintain true and complete records in connection with the information required to be provided under this paragraph for a period of not less than thirty -six (36) months from the date of the generation of the data. You may store records on electronic media. You are responsible for the expense of retaining sales dam records and Sales Drafts. • In addition to the scenario identified in Section 10.1.4 of this Program Guide that could cause an authorization related Chargeback to occur, with respect to Voyager trans- actions, Chargebacks shall be made in accordance with any other Voyager rules. Notwithstanding termination or expiration of this paragraph or the Agreement, you shall remain liable for all outstanding Chargebacks on Voyager transactions. • In addition to the. information provided under Section 20 (Representations; Warranties; Covenants; Limitations of Liability; Exclusion of Consequential Damages) of the Gen- eral Terms, in no event shall our cumulative liability to you for losses, claims, suits, controversies, breaches or damages for any cause whatsoever in connection with Voyager transactions exceed the lesser of $10,000.00 at the Voyager transaction fees paid by you to us for the two months prior to the action giving arise to the claim. • Notwithstanding anything in this Agreement to the contrary, our obligation to provide services to you relating to any Fleet Card will terminate automatically without penalty to us or the related Card Organization upon the earlier of (f) the termination or expi- ration of our agreement with such Card Organization, (if) at least twenty (20) days prior written notice by us to you; (iii) your failure to comply with material terms relating to such Fleet Card transactions, or (iv) written notice, if a Card Organization discontinues its Card. a The special provisions outlined in this Section 28 apply only to those PIN Debit Card transactions that are processed by a Cardholder entering a PIN. These provisions do not apply to Non -PIN Debit Card transactions which do not involve entry of a PIN. The Services provided, transactions processed and other matters contemplated under this Section 28 are subject to the rest of this Agreement, as applicable, except to the extent the terms of this Section 28 directly conflict with another provision of this Agreement, in which case the terms of this Section 28 will control. 28.1. PIN Debit Card Acceptance. Most, but not all, ATM Cards (Debit Cards) can be accepted at the point of sale at participating locations. Examine the back of the PIN Debit Card to determine if the Card participates in a PIN Debit network that you are auth- orized to accept. PIN Debit network Mark(s) are usually printed on the back of the Card. If the PIN Debit Card is valid and issued by a fimani institution Issuer participating in a PIN Debit network, you must comply with the following general requirements for all participating PIN Debit networks, in addition to the specific requirements of that PIN Debit network: • You must honor all valid PIN Debit Cards when presented that bear authorized PIN Debit network Marls. • You must treat transactions by Cardholders from all Issuers in the sane manner. • You may not establish a minimum or maximum transaction amount for PIN Debit Card acceptance. cts0710 • You may not require additional information, besides the PIN, for the completion of the transaction unless the circumstances appear suspicious. A signature is not required for PIN Debit Card transactions. • You shall not disclose transaction related information to any party other than your agent, a PIN Debit network, or Issuer and then only for the purpose of settlement or error resolution. • You may not process a Credit Card transaction in order to provide a refund on a PIN Debit Card transaction. .28.2. Transaction Processing. The following general requirements apply to all PIN Debit Card transactions: • All PIN Debit Card transactions must be authorized and processed electronically There is no Voice Authorization or Imprinter procedure for PIN Debit Card transactions. • You may not complete a PIN Debit Card transaction that has not been authorized. If you cannot obtain an Authorization at the time of sale, you should request another form of payment from the Cardholder or process the transaction as a Store and Forward or Resubmission, in which case you assume the risk that the transaction fails to authorize or othereise declines. The Cardholder should be instructed to contact the Issuer to find out why a transaction has been declined. • You may not complete a PIN Debit Card transaction without entry of the PIN by the Cardholder. The PIN must be entered into the PIN pad only by the Cardholder. You cannot accept the PIN from the Cardholder verbally or in written form. • The PIN Debit Network used to process your transaction will depend upon, among other things, the availability of the PIN Debit network at the time of the transactions, whether a particular PIN Debit Card Is enabled for a particular PIN Debit network slid the routing requirements established by the PIN Debit networks and the Issuers. We may, at our sole discretion, utilize any PIN Debit network available to us for a given transaction. • You must issue a receipt to the Cardholder upon successful completion of a transaction and effect PAN Truncation on it. • You may not manually enter the account number. The account number most be read electronically from the Magnetic Stripe. If the Magnetic Stripe is unreadable, you must request another form of payment from the Cardholder. • Any applicable tax must be included in the total transaction amount for which Author- ization is requested. Tax may not be collected separately in cash. • YOU ARE RESPONSIBLE TO SECURE YOUR TERMINALS AND TO INSTITUTE APPROPRIATE CONTROLS TO PREVENT EMPLOYEES OR OTHERS FROM SUB- MITTING CREDITS AND VOIDS THAT DO NOT REFLECT BONA FIDE RETURNS OR REIMBURSEMENTS OF PRIOR TRANSACTIONS. 28.3. Cash Back From Purchase. You have the option of offering cash back to your customers whin they make a PIN Debit Card purchase. You may set a minimum and max- imum amount of cash back that you will allow. If you are not now, offering this service, your terminal may require additional programming to begin offering cash back. 28.4. Settlement. Within one Business Day of the original transaction, you must bal- ance each location to our system for each Business Day that each location is open. 28.5. Adjustments. An adjustment is a transaction that is initiated to correct a PIN Debit Card transaction that has been processed in error. You will be responsible for all applicable adjustment fees that may be charged by a PIN Debit Card network. Some PIN Debit networks may have established minimum amounts for adjustments. There are several reasons for adjustments being initiated: • The Cardholder was charged an incorrect amount, either too little or too much. • The Cardholder was charged more than once for the same transaction. • A processing error may have occurred that caused the Cardholder to be charged even though the transaction did not complete normally at the point of sale. All parties involved in processing adjustments are regulated by time frames that are specified in the operating rules of the applicable PIN Debit network, The Electronic Funds Transfer Act, Regulation E, and other applicable laiv If you elect to accept EBT Cards and engage in EBT transactions, the temp and conditions of this Section 29 shall apply. EBT transactions are provided to you by Processor and not by Bank. The Services provided, transactions processed and other matters contemplated under this Section 29 are subject to the rest of this Agreement, as applicable, except to the extent the terms of this Section 29 directly conflict with another section of this Agreement, in which case the terms of this Section 29 will control; provided, however, that Bank is not a parry to this Agreement insofar as it relates to EBT transactions, and Bank is not liable to you in any way with respect to such Services. For the purposes of this section, the words "we;' `bur" and "us" refer only to the Processor and not to the Bank. We offer electronic interfaces to EBT networks for the processing, settlement and switching of EBT transactions initiated through the use of a state - issued EST card ( "EBT Card ") at your POS Terminal(s) for the provision of United States Department of Agricul- ture, Food and Nutrition Service ( "FNS ") food stamp benefits ( "Food Stamp Benefits ") and/ or government delivered Cash Benefits (Cash Benefits, together with Food Stamp Benefits, "LBT benefits ") to EST benefit recipients MBT customers "), subject to the terms below. 29.1. Acceptance of EST Benefits. You agree to accept EBT Cards and provide EBT benefits to EBT customers through the use of a POS Terminals, PIN pad and printer or other equipment that meet standards set forth in the EBT Rules ("Authorized Terminal ") appli- cable to such EBT benefits during your normal business hours, in a manner consistent with your normal business practices and in accordance with the EBT Rules. 'The "EBT Rules" means (f) all procedures that we establish and provide to you from time -to -time regarding your acceptance of EBT Cards and provision of EBT benefits to EBT customers; (ii) the Quest Rules, as amended from time -nu-time, issued by the National Automated Clearing House Association and as approved by the Financial Management Ser- vice of the U.S. Treasury Department, as necessary (and any rules that succeed or replace the Quest Rules); and (iii) other such laws, rules, regulations and procedures that are applicable to the acceptance of FBT Cards and the provision of EBT benefits by you under this Section 29, including without limitation, laws pertaining to delivery of services to EBT customers and EBT customer confidentiality, the federal Civil Rights Act of 1964, Rehabilitation Act of 1973, Americans with Disabilities Act of 1990, Clean Air Act, Clean Water Act, Energy Policy and Conservation Act, Immigration Reform and Control Act of 1986, regulations issued by the Department of Agriculture pertaining to Food Stamp Program, and, any additional procedures specified by the state regarding lost EBT Cards, forgotten PINS, discrepancies in benefits authorized and similar matters by providing EBT customers with information such as telephone numbers and addresses of the state or other appropriate agencies. the "Food Stamp Program" is the government benefits program operated under the authority of the Food Stamp Act of 1964. You will provide LBT benefits to EBT customers, in accordance with the procedures set forth in the EBT Rules, in the amount authorized through your Authorized Terminal upon presentation by an EST customer of an EBT Card and such EBT customer's entry of a valid PIN. If the Authorized Terminal fails to print EBT benefit issuance information as approved and validated as a legitimate transaction, you will comply with the procedures set forth in the EBT Rules for authorization of EBT benefits in such instance. You are solely responsible for your provision of EBT benefits other that in accordance with authorizations timely received from EBT service provider. You will not resubmit any EBT Card transaction except as specifically permitted by the EBT Rules and procedures applicable to such EBT Card transaction. You must provide a receipt for each EBT transaction to the applicable EBT customer. You will not accept any EBT Card for any purpose other than providing EBT Benefits, including without limitation accepting an EBT Card as security for repayment of any EBT customer obligation to you. In the event of any violation of this provision, you will be obli- gated to reimburse the state or us for any EBT benefits unlawfully received by either you or an EBT customer to the extent permitted by law. Cash should never be dispensed fin Food Stamp Benefits. You authorize us to initiate EBT Card transactions and to receive settlement for such transactions on your behalf. 29.2. Manual EBT Vouchers. In accordance with the procedures set fordr in this Section 29 and the EBT Rules, you will manually accept EBT Cards during periods of time when your Authorized Terminal is not working or the EBT system in not available, you will manually provide EBT benefits in the summit authorized through the applicable EBT service provider to the EBT customers at no cost to the EBT customers upon presentation by an EBT customer of his /her ITT Card. All manual voucher authorizations must be cleared on your POS terminal for payment of voucher to be made to you. In addition to any procedures set forth in the EBT Rules, the following limitations will apply to manual issuance of FS Benefits by Merchant: i. An authorization number for the amount of the purchase must be received by you from the applicable EBT service provider while the respective EBT customer is present and before you provide such EBT customer with any Food Stamp Benefits or Cash Benefits, as applicable you must not attempt to voice authorize a manual EBT trans- action if the EBT customer is not present to sign the voucher. The EBT customer must sign the voucher. A copy of the voucher should be given to the EBT customer at the tune of authorization and you should retain one copy for your records. ii. Specified EST customer, clerk and sales information, including the telephone authoni zation number, most be entered properly and legibly on the manual sales draft. iii. All manual voucher authorizations must be cleared on your Authorized Terminal before payment of voucher will be made to you. Vouchers must be cleared within 10 Business Days after the date of applicable voice authorization. Vouchers cannot be cleared by any manner except by your Authorized Terminal therefore you should never mail vouchers requesting payment. If a voucher expires before it has been cleared by your Authorized Terminal for payment, no further action car be taken to obtain payment for the voucher. iv. In the event that, due to EBT host failure, EBT benefit availability for an EBT customer cannot be determined at the time you request authorization, the maximum authorized manual transaction and benefit encumbrance will be $40.00 or such other state specific floor limit as set forth in the most current version of the applicable EBT Rules. v. Except as specifically provided in the applicable EBT Rules, you will not be reimbursed and will be solely responsible for a manual transaction when you fail to obtain an authorization number from the applicable EBT service provider as set forth in this Section 29 or otherwise Pail to process the manual transaction in accordance with the EST Rules. ots0710 vi. if you have not received an authorization number in accordance with paragraph 29.1 above, you may not "re- submit' a manual sales draft for payment for the same transaction. 29.3. Acceptance of Cash Benefits. If you agree to accept EBT Cards and to provide Cash Benefits, you agree to maintain adequate cash on hand to issue FBT service provider authorized Cash Benefits and will issue such Cash Benefits to EBT customers in the same manner and to the sane extent cash is provided to your other customers. You may not require, and may not in your advertising suggest, that any EBT customers mast purchase goods or services from you as a condition to receiving Cash Benefits, unless such con- dition applies to other customers as well. You may not designate and direct EBT customers to special checkout lanes restricted to use by EBT customers unless you also designate aid direct other customers to special checkout lanes for Debit Cards or Credit Cards and /or other payment methods such as checks other than cash. 29.4. Intemperability. If you accept EBT Cards and provide EBT benefits (Food Stamps Benefits and/or Cash Benefits), you must do so for EST customers from all states. 29.5. Required Licenses. if you provide Food Stamp Benefits under this Agreement, you represent and warrant to us that you are a FNS authorized merchant and are not currently disqualified or withdrawn from redeeming food stamp coupons or otherwise disqualified or withdrawn by FNS. You agree to secure and maintain at your own expense all necessary licenses, permits, franchises, or other authorities required to lawfully effect the issuance and distribution of EAT benefits under this Agreement, including without limitation, any applicable franchise tax certificate and non governmental contractor's cer- tificate, and covenant that you will not accept EBT Cards or provide EBT benefits at any time during which you are not in compliance with the requirements of any EBT Rules. 29.6. Term and Termination. If you are disqualified or withdrawn from the Food Stamp Program, your authority to issue berwRis will be terminated concurrently therewith. Such disqualification or withdrawal will be deemed a breach of this Agreement with respect to your authority to issue Cash Benefits and, in the event of such disqualification, we have the right to immediately terminate the provision of service under this Section 29 or the Agreement in its entirety. With respect to the issuance of Cash Benefits only, your authority to issue Cash Benefits may be suspended or terminated immediately at the sole discretion of us, the sate or its EBT service provider, effective upon delivery of a notice of suspension or termination specifying the reasons for such suspension or termination if there will be (i) any suspension, injunction, cessation, or termination of the EBT service provider's authority to provide LB,T services to the state; (ii) failure by you, upon not less than thirty (30) days' prior written notice, to cure any breach by you of these terms and conditions, including without limitation, your failure to support the issuance of EBT benefits during your normal business hours consistent With your normal business practices, your failure to comply with FBT benefit issuance procedures, ,your impermissible acceptance of an EBT Card, or your disqualification or withdrawal from the Food Stamp Program; or (iii) based on a state's or its EBT service provider's investigation of the relevant facts, evidence that you or any of your agents or employees are committing, participating in, or have knowledge of fraud or theft in connection with the dispensing of EBT benefits. If you fail to cure any breach as set forth above, you may appeal such suspension of termination to the applicable state for determination in its sole discretion. In the event that your authority to accept benefits is suspended or terminated by a state or its EBT service provider, and you successfully appeal such suspension or termi- nation to the state or its EBT service provider, we shall be under no obligation to reinstate the services previously provided under this Section 29 or the Agreement, as applicable. The provision of services under this Section 29 shall terminate automatically if our agreement or our service provider's agreement with any applicable states EBT service provider terminates for any reason. You will give prompt notice to us if you plan to stop accepting EBT Cards and pro- viding PUT benefits or if you are unable to comply with the terms of this Section 29. 29.7. Confidentiality of EBT System Information. All information related to EBT customers and/or die issuance of EST benefits shall be considered confidential information. Individually identifiable information relating to an EBT customer or applicant for EBT benefits will be held confidential and will not be disclosed by you or your directors, offi- cers, employees or agents, without prior written approval of the applicable state. You will: (a) implement appropriate measures designed to: (1) ensure the security and confidentiality of all non - public personal information or materials regarding customers ( "NPPI°); (2) protect against any anticipated threats or hazards to the security or integrity of NPPI; (3) protect against unauthorized access to or use of NPPI that could result in substantial harm or inconvenience to any customer and (4) ensure the proper disposal of NPPI; and (b) take appropriate actions to address incidents of unauthorized access to NPPI, including notification to us as soon as possible. The use of information obtained by you in the performance of your duties under this Section 29 will be limited to purposes directly connected with such duties. 29.8.. EBT Service Marks. You will adequately display any applicable states service Marks or other licensed marks, including the Quest Marks, and other materials supplied by us (collectively the "Protected Marks ") in accordance with the standards set by the applicable state. You will use the Protected Marks only to indicate that EBT benefits are issued at your location(s) and will not indicate that we, any state or its EBT service provider endorse your goods or services. Your right to use such Protected Marks pursuant to this Agreement will continue only so long as this Section 29 remains in effect or until you are notified by w, any state or its EBT service provider to cease their use or display. You will riot use the Marls of any EAT service provider without prior written approval from such EBT service provider. 29.9. Miscellaneous. 29.9.1. Errors. You will fully cooperate with us and any other participants in the EBT system in the resolution of errors and disputes regarding EBT transactions processed pursuant to this Section 29. You will promptly notify us of any such errors or disputes. 29.9.2, Issuance Records. I. You agree to make available such informational materials as may be required by the state, its EBT service provider or any applicable regulations pertaining to the issuance of Benefits. if. You will retain all EBT - related records (including but not limited to manual sales drafts or vouchers) in the manner required by the EBT Rules or otherwise reasonably requested by us for three (3) years following the date of die applicable EBT transaction, or for such additional period as may be required by the EBT Rules. Records involving matters In litigation will be kept by you for a period of not less than three (3) years following the termination of the applicable litigation. Copies of any documents in media other than paper (e.g. microfilm, etc.) related to this Section 29 may be substituted for the origi- nals to the extent permitted order applicable FBT Rides and provided thatlegible paper copies can be reproduced within a reasonable time after such records are requested. in. You will make all EBT - related records available for auditupon request to representatives of the state or its EBT service provider, or other authorized state or federal government agency during normal business hours. iv To assure compliance with this Agreement, including without limitation this Section 29, the state, its EBT service provider, or other authorized state or federal government agency, will at all times, upon advance notice except in the case of suspected fraud or other similar activity, have the right to enter, during normal business hours, your prem- ises to inspect or evaluate any work performed under this Agreement, or to obtain any other information required to be provided by you or otherwise related to this Agreement. 29.9.3. Training. You will train and permit your employees to receive training regarding the issuance of EBT benefits. 29.9.4. Amendments. Notwithstanding anything to the contrary in this Agreement., if any of these terns and conditions are found to conflict with the EBT Rules in federal or state policy, these terms and conditions are subject to reasonable amendment by us, a state or its EBT service provider to address such conflict upon twenty (20) days written notice to you provided that you may, upon written notice, terminate your obligation under this Section 29 upon receipt of notice of such amendment. 29.9,5. State Action. Notting contained herein shall preclude a state from com- mencing appropriate administrative or legal action against you or for making any referral for such action to any appropriate federal, state, or local agency. 29.9,6. Reference to State. Any references to state herein will mean the state in which you accept EBT benefits pursuant to this Section 29. If you accept EBT benefit in more than one state pursuant this Section 29, then the reference will mean each such state severally, not jointly. 29.9.7. Third Party Beneficiaries. These terms and conditions, do not create, and will not be construed as creating, any rights enforceable by any person not having any rights directly under this Agreement, except that the state and its Issuer, as defined in the Quest Rules, will be deemed third party beneficiaries of the representations, warranties, covenants and agreements made by you under the Agreement, including without limitation this Section 29. If you elect to purchase the Wireless Services from us as indicated on the Application, then the following terms and conditions of this Section 30, referred to as the "Wireless Services Terms;' shall apply. THE WIRELESS SERVICES ARE BEING SOLD TO YOU FOR USE IN BUSINESS AND ARE NOT BEING SOLD TO YOU FOR HOUSEHOLD OR PERSONAL USE Sale of Wireless Services is made by Processor and not the Bank. The Services provided, transactions processed and other matters contemplated under this Section 30 am subject to the rest of this Agreement, as applicable, except to the extent the terms of this Section 30 directly conflict with another section of this Agreement, in which case this the terns of this Section 30 will control; provided, however, that Bank is not a party to this Agreement insofar as it relates to Wireless Services, and Bank is not liable to you in any way with respect to such services. For the purposes of this section, the words "we" "our" and "us" refer only to the Processor and not to the Bank. Through one or more third party vendors ( "tireless Vendor(s) ") selected by us in our sole discretion, we have acquired the right to resell certain wireless dam communication services that use radio base stations and switching offered by certain cellular telephone and data networks throughout the country (the "Wireless Networks ") in order to allow you to capture and transmit to Processor and Bank certain wireless Card Authorization transac- tions or to transmit other communications to our system ( "Wireless Ser icc$ "). If you elect to purchase voice and/or data services directly from a drfrd party provider for use with the Wireless Equipment as permitted by Processor, yon acknowledge and agree that this Agreement does not address or govern those voice and/or data services or your relationship with that third party provider, and Servicers are in no way responsible for pro- viding, maintaining, servicing or supporting such third party voice and/or data services. 30.1. Purchase of Wireless Services. The prices that you will pay for the Wireless Services are set forth on the Application. In connection with your purchase of Wireless Services, you will receive access to a certain Wireless Network(s). • Licenses. You agree to obtain any and all licenses, permits or other authorizations required by the Federal Communications Commission ( "FCC ") or any other regulatory authority, if any, for the lawful operation of Wireless Equipment used by you in connection with your receipt of Wireless Services. You will promptly provide us with all such information as we may reasonably request with respect to matters relating to the rules and regulations of the FCC. • Wireless Equipment You agree that in order to access the Wireless Services, you must use wireless POS Terminals and accessories approved for use with the Wireless Ser- vices by Processor from time to time in its sole discretion (the "Wireless Equipment "). If Wireless Equipment is purchased by you from us as indicated on the Application, then the terms of this Agreement apply to your use of such Wireless Equipment. • Improvements /Genera( Administration. We and the Wireless Vendor(s) reserve the right to make changes, from time to time, in the configuration of the Wireless Services, Wireless Networks, Wireless Equipment, Wireless Software, rules of operation, accessi- bility periods, identification procedures, type and location of equipment, allocation and quantity of resources utilized, programming languages, administrative and operational algorithms and designation of the control center serving you at the particular address. In addition, we reserve the right to schedule, from time to time, interruptions of service for maintenance activities. • Suspension of Wireless Services. We or a Wireless Network may suspend the Wireless Services to: (a) prevent damages to, or degradation of, our or a Wireless Network's network integrity that may be caused by a third party; (b) comply with any laq regu- lation, court order or other governmental request which requires immediate action; or (c) otherwise protect us or a Wireless Network from potential legal liability. To the extent commercially reasonable, we shall give notice to you before suspending the Wireless Services to you - If not commercially reasonable to give prior notice, we will give notice to you as soon as commercially practicable thereafter. Availability of the Wireless Services may vary due to events beyond the control of as or our Wireless Vendors. In the event of a suspension of the Wireless Services, we or the applicable Wireless Vendor will promptly restore the Wireless Services after the event giving rise to the suspension has been resolved. 30.2. Software Licenses, Processor hereby grants to you a non - exclusive, non- trans- ferable, revocable limited sublicense to use any wireless software (including any documen- tation relating to or describing the wireless software) downloaded by you or your designee from Processor's systems onto the Wireless Equipment in connection with yore' purchase and use of the Wireless Services in accordance with the terms of this Agreement, including this Section 30 ( "Wireless Software ") - Anything ht this Agreement to the contrary notwithstanding, we or certain third parties retain all ownership and copyright interest in and to all Wireless Software, related documentation, technology, know -how and processes embodied in or provided in connection with the Wireless Software, and you shall have only a nonexclusive, non - transferable license to use the Wireless Software in your operation of the Wireless Equipment for the purposes set forth in this Agreement. Nothing in this Agreement confers any title or ownership of any such Wireless Software to you or shall be construed as a sale of any rights in any such Wireless Software to you. You agree to accept, agree to and be bound by all applicable terms and conditions of use and other license terns applicable to such Wireless Software. You shall not reverse engineer, disassemble or decompile the Wireless Software. You shall not give any Person access to the Wireless Software without our prior written consent. Your obligations under this Section 30.2 shall survive the termination of this Agreement. You acknowledge that the only right you obtain to the Wireless Software is the right to use the Wireless Software in accordance with the terms in this Section. 30.3. Limitation on Liability. We shall have no liability for any warranties by any party with respect to uninterrupted Wireless Services, as set forth in Section 30.10, or for any Persons unauthorized access to Client's data transmitted through either the Wireless Equipment or Wireless Services (including the Wireless Software), or Wireless Networks, regardless of the form of action (whether in contract, toe (including negligence), strict liability or otherwise), The foregoing notwithstanding, for any other liability arising out of or in any way connected with these Wireless Services terms, including liability resulting solely from loss or damage caused by partial or total failure, delay or nonperformance of the Wireless Services or relating to or arising from your use of or inability to use the Wire- less Services, Processor's, Bantus, and Wireless Vendor(sY liability shall be limited to your direct damages, if any, and, in any event, shall not exceed the lesser of the amount paid by you for the particular Wireless Services during any period of failure, delay, or nonper- formance of the Wireless Services or $50,000.00. In no event shall Servicers, Wireless Vendetta) or our respective Affiliates be liable for any indirect incidental, special, come - quential or punitive damages. The remedies available to you under these Wireless Services 'terms will be your sole and exclusive remedies. 30.4. Indemnification. In addition to any other indemnification as set forth in this Agreement, you will indemnify and hold Servicers, Wireless Vendor(s) and our respective officers, directors, employees, and Affiliates harmless from and against any and all losses, claims, liabilities, damages, costs or expenses arising from or related to: (a) the purchase, deliver)', acceptance, rejection, ownership, possession, use condition, liens against, or return of the Wireless Equipment or the Wireless Equipment (including the Wireless Soft- ware), as applicable, (b) your negligent acts or omissions; (c) any breach by you of any of ct50710 2� your obligations under this Section 30; or (d) any Person's unauthorized access to Client's data and /or unauthorized financial activity occurring on your Merchant Account Number hereunder, except to the extent any losses, liabilities, damages or expenses result from our gross negligence or willful misconduct. 30.5. Confidentiality. All information or materials which could reasonably be consid- ered confidential or competitively sensitive that you access from or relate to either Wireless Vendor(s) or Servicers related to die subject matter of these Wireless Senders Terms will be considered confidential information. You will safeguard ore confidential information with at least the same degree of care and security that you use for your confidential information, but not less than reasonable care. 30.6. Termination. In addition to any other provision in this Agreement, the Wireless Services being provided under this Section 30 may terminate: a) immediately upon termination of the agreement between us (o our Affiliates) and Wireless Vendor(s), provided that we will notify you promptly upon our notice or knowledge of termination of such agreement, provided further that if Wireless Vendor(s) loses its authority to operate less than all of the Wireless Services or if the suspension of any authority or non - renewal of any license relates to less than all of the Wireless Services, then these Wireless Services Terms will terminate only as to the portion of the Wireless Services affected by such loss of authority, suspension or non- renewal; or b) Immediately if either we or our Affiliates or Wireless Vendor(s) are prevented from providing the Wireless Services by any law, regulation, requirement, ruling or notice issued 1n any form whatsoever byjudicial or governmental authority, (including wldih out limitation the FCC). 30.7. Effect of Termination. Upon termination of these Wireless Services Terns for any reason, you will immediately pay to us all fees due and owing to its hereunder. If these Wireless Services terms terminate due to a termination of the agreement between us or our Affiliates and Wireless Vendor(s), then we may, in our sole discretion, continue to provide the Wireless Services through Wireless Vendor(s) to you for a period of time to be determined as long as you continue to make timely payment of fees due under these Wire- less Services Terms. 30.8. Third Party Beneficiaries. Wireless Vendor(s) are third party beneficiaries of these Wireless Services Terms and may enforce its provisions as if a party hereto. 30.9. Other Applicable Provisions. You also agree to be bound by all other terms and conditions of this Agreement. 30.10. Disclaimer. Wireless Services use radio transmissions, so Wireless Services cant be provided unless your Wireless Equipment is in the range of one of the available Wire- less Networks' transmission sites and there is sufficient network capacity available at that moment. There are places, particularly in remote areas, with no service at all. Weather, topography, buildings, your Wireless Equipment, and other conditions we don't control may also cause failed transmissions or other problems. PROCESSOR, BANK, AND WIRELESS VENDOR(S) DISCLAIM ALL REPRESENTATIONS AND WARRANTIES RELATING TO WIRELESS SERVICES. WE CANNOT PROMISE UNINTERRUPTED OR ERROR -FREE WIRELESS SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRAN- TIES ON OUR BEHALF. 31.1. Choice of Law. Our Agreement shall be governed by and construed in accor- dance with the laws of the State of New York (without regard to its choice of law provisions). 31.2. Venue. We have substantial facilities in the State of New York and many o[ the services provided under this Agreement are provided from these facilities. The exclusive venue for any actions or claims arising under or related to this Agreement shall be in the appropriate state or federal court located in Suffolk County, New York. 31.3. Waiver of jury Trial. ALL PARTIES IRREVOCABLY WAIVE ANY AND ALL RIGHTS THEY MAY HAVE TO A TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING ANY CLAIM RELATING TO OR ARISING UNDER THIS AGREEMENT. m - - 32.L Force Majeure. No party shall be liable for any default or delay in the perform- ance of its obligations under this Agreement if and to the extent such default or delay is caused, directly or indirectly, by (f) fire, flood, earthquake, elements of nature or other acts of God; Ill) any terrorist attacks or outbreak or escalation of hostilities, war, riots or civil disorders in any country; (iii) any act or omission of the other party or any government authority; IN) any labor disputes (whether or not employees' demands are reasonable or within the party's power to satisfy); or (v) the nonperformance by a Person for any similar cause beyond the reasonable control of such party, including without limitation, failures or fluctuations in telecommunications or other equipment. In any such event, the non- performing party shall be excused from any further performance and observance of the obligations so affected only for as long as such circumstances prevail and such party con- tinues to Use commercially reasonable efforts to recommence performance or observance as soon as practicable. Notwithstanding anything to the contrary in this paragraph, your failure to receive payment or funds from a Person shall not excuse the performance of your obligations to us under this Agreement. 32.2. Compliance with Laws. In performing its obligations under this Agreement, each party agrees to comply with all laws and regulations applicable to h. You further agree to cooperate and provide information requested by Servicers, as Servicers determine 090710 necessary, to facilitate Servicers compliance with any applicable law including without limitation the rules and regulations promulgated by the Office of Foreign Assets Control of the US Department of the Treasury. You further acknowledge and agree that you will not use your merchant account and/or the Services for illegal transactions, for example, those prohibited by the Unlawful Internet Gambling Enforcement Act, 31. U.S.C. Section 5361 et seq, as may be amended [nom time to tfine- 32.3. Notices. Except as otherwise specifically provided, all notices and other commu- nications required or permitted hereunder (other than those involving normal operational matters relating to the processing of Card transactions) shall be in writing, shall be sent by mail, courier or facsimile (facsimile notices shall be confirmed in writing by courier), if to you at your address appearing in the Application or by any electronic means, including but not limited to the e -mail address you have provided on the Application, and if to us at our address appearing in Section A.4 of Part If of ibis Agreement, with a copy to Attention: General Counsels Office, 3975 N. W 120th Avenue, Coral Springs, FL 33065, and shall be deemed to have been given (f) if sent by mail or courier, upon the earlier of five (5) days after mailing or when actually received or, in the case of courier, when delivered, and (if) if sent by facsimile machine, when the courier confirmation copy is ac- tually received. Notice given in any other manner shall be effective when actually received. Notices sent to the Merchants last known address, as indicated in our records, shall con- stitute effective notice to the Merchant tinder this .Agreement. ' 32.4. Headings. The headings contained in this Agreement are for convenience of ref- erence only and shall not in any way affect the meaning or construction of any provision of this Agreement. 32.5. Severability. The parties intend every provision of this Agreement to be sever- able. if any part of this Agreement is not enforceable, the remaining provisions shall remain valid and enforceable. 32.6. Entire Agreement; Waiver. This Agreement constitutes the entire Agreement between the parties with respect to the subject matter thereof, and supersedes any previous agreements and understandings A party's waiver of a breach of any term or condition of this Agreement shall not be deemed a waiver of any subsequent breach of the same or another term or condition. 32.7. Amendment. We may modify any provision of this Agreement by providing written notice to you. You may choose not to accept the requirements of any such change by terminating the Agreement within twenty (20) days of receiving notice. If you choose to do so, notify us that you are terminating for this reason so that we may waive any early cancellation fee that might otherwise apply. For purposes of this section, an electronic or "click- wrap" notice intended to modify or amend this Agreement and which you check "I Accept" or 'I Agree" or otherwise accept through an electronic process, shall constitute in writing as required herein. This Section 32.7 does not apply to fee changes, which are gov- erned by Sections 18.4 and 18.5. 32.8. Third Party Beneficiaries. Our respective Affiliates and any Persons we use in providing the Services are third party beneficiaries of this Agreement and each of them may enforce its provisions as it was a party hereto. Except as expressly provided in this Agreement, nothing in this Agreement is intended to confer upon any Person any rights or remedies, and the parties do not intend for any Persons to be third -party beneficiaries of this Agreement. 32.9. Card Organization Rules. The parties acknowledge that the Visa, MasterCard and Discover Netwokk Card Organization Rules give Visa, MasterCard and Discover Network certain rights to require termination or modification of this Agreement with respect to trans- actions involving Visa, MasterCard and Discover Network Cards and the Visa, MasterCard and Discover Network Card systems and to investigate you. The parties also acknowledge that issuers of other Cards, for which we perform services on your behalf, may have similar rights under their applicable Card Organization Rules with respect to this Agreement's applicability to transactions involving such other Cards. 32.10, Publicity. Client may not use the logo, name, trademark, or service mark of Processor and/or Bank in any manner, including without limitation, in any advertisements, displays, or press releases, without the prio'vniRen consent of Processor and Bank. As used in this Agreement, the following trills mean as follows-. Acquirer: Bank in the case of MasterCard, Visa and certain debit transactions or Pro- cessor in the case of Discover Network transactions that acquire Card sale transactions from merchants such as yourself. AddressVerifieation: A service provided through which the merchant verifies the Card- holders address, in whole or in part. Primarily used by Mail /Telephone /Internet order merchants, Address verification is intended to deter fraudulent transactions. However, it is not a guarantee that a transaction is valid. Affiliate: A person that, directly or indirectly, (i) owns or controls a party to this Agree- ment or (it) is under common ownership or control with a party to this agreement. Agreement: The Agreements among Client, Processor, and Bank, contained in the Application, the Program Guide and the Schedules thereto and documents incorporated therein, each as amended from time to time, which collectively constitute the Agreement among the parties. Application: See Merchant Processing Application Authorization: Approval by or on behalf of, the Issuer to validate a transaction. An Authorization indicates only the availability of the Cardholder's Credit Limit or funds at the time the Authorization is requested. Authorization Approval Code: A number issued to a participating merchant by the Authorization Center which confirms the Authorization for a sale or service. Authorization Center: A department that electronically communicates a merchants request for Authorization on Credit Card transactions to the Cardholder's bank and transmits such Authorization to the merchant via electronic equipment or by voice Authorization. Bank: The bank identified on the Application signed by you. Bankruptcy Code: Tide I I of the United States Code, as amended from time to it Batch: A single Submission to us of a group of transactions (sales and Credits) for settle- ment. A Batch usually represents a days worth of transactions. Batch Closure Fee: A fee charged when the Client transmits a batch to us for settlement. The Batch Closure Fee is separate from and in addition to the Batch Settlement Fee. Business Day: Monday through Friday, excluding Bank holidays. Cardholder: Means the Person whose name is embossed on a Card (or Debit Card, as applicable) and any authorized user of such Card. Card Not Present Salerfiransaetion; A transaction that occurs when the Card is not present at the point -of -sate, including Internet, mail -order and telephone -order Card sales. Card Organization: Any entity formed to administer and promote Cards, including without limitation MasterCard Worldwide ( "MasterCard "), Visa U.S.A., Inc.(`Visa "), DES Services LLC ( "Discover Network ") and any applicable debit networks. Card Organization Rules: The rules, regulations, releases, interpretations and other requirements (whether contractual or otherwise) imposed or adopted by any Card Organi- zation and related authorities, including without limitation, those of the PCT Security Standards Council, LLC and the National Automated Clearing House Association (includ- ing, with respect to EBTs, the Quest Operating Rules). Card Validation Codes: A three -digit value printed in the signature panel of most Cards and a four -digit value printed on the front of an American Express Card. Visa's Card Vali- dation Code is known as CVV2; MasterCard's Card Validation Code is known as CVC2; Discover Networles Card Validation Code is known as a CID. Card Validation Codes are used to deter fraudulent use of all account number in a non- face- to-face environment, (e.g., mail orders, telephone orders and Internet. orders). Card Verification Value (CVV) /Card Validation Code (CVC): A unique value en- coded on the Magnetic Stripe of a Card used to validate Card information during the Authorization process. Cash Benefits: An EBT account mafnmined by an issuer that represents pre - funded or day -of -draw benefits, or both, administered by one or more government ernities, and for which the issuer has agreed to provide access under the EBT program. Multiple benefits may be combined in a single cash benefit account. Cash OverTransaetion: Dispensing of cash by a merchant in connection with a Card sale, other than a PIN Debit Card transaction, for the purchase of goods or services. Chargebaek-. A Card transaction (or disputed portion) that is returned to us by the Issuer. Client is responsible for payment to us for all Chargebacks. Client: The party identified as "Client" on the Application. The words "Subscriber," "you" and "your' refer to Client Compliance Svc Fee: For Clients in good standing, payment of the Compliance Fee will cover the costs of one PCI questionnaire per year, or if an Internet scan is required, four scans per year for one IP address from a data security vendor approved by Processor, while Client has an open account with Processor. If Client has more than one IP address that requires scanting, Client is responsible for any such scans. These benefits are subject cts0710 to change without notice. The payment of the Compliance Svc Fee does not affect your compliance responsibilities and obligations associated with your Merchant Account. Credit: A refund or price adjustment given for a previous purchase transaction. Credit Card: A device bearing a valid Organization Mark of Visa, MasterCard or Discover Network and authorizing the Cardholder to buy goods or services on credit and, to the ex- tent the Schedules so provide, a valid device authorizing the Cardholder to buy goods or services on credit and issued by any other Card Organization specified on such Schedules. Credit Draft: A document evidencing the return of merchandise by a Cardholder to a Client, or other refund or price adjustment made by the Client to the Cardholder, whether electronic, paper or some other form, all of which must conform to Card Organization. Rules and applicable law. Credit Limit: The credit line set by the Issuer for the Cardholder's Credit Card account. Customer Activated Terminal (CAT): A magnetic stripe terminal or chip- reading device (such as an automatic dispensing machine, Limited Amount Terminal, or Self - Service Terminal) that is not an ATht. Debit Card: See either PIN Debit Card or Non -PIN Debit Card. Dial-Up Terminal: An Authorization device which, like a telephone, dials an Author- ization Center for validation of transactions. Discount Rate: A percentage rate and/or amount charged a merchant for processing its qualifying daily Credit Card and Non -PIN Debit Card transactions, as set forth in tine Appli- cation. Transactions that fail to meet applicable interchange requirements will be charged additional amounts as set forth in Section 18.1. Early Cancellation Fee: A fee in the amount indicated on your Merchant Processing Application, charged in the event that: (a) you elect to cancel this Merchant Application and Agreement prior to the expiration of the initial thirty -six (36) month tern of the Merchant Application and Agreement; or (b) this Merchant Application and Agreement is terminated prior to the expiration of the initial thirty -six (36) month term due to an Event of Default, except as provided in Section 23. Electronic Benefit Transfer (EBT): An Electronic Benefits Transfer system used to deliver certain government delivered benefits, including without ]initiation Cash Benefits and Food Stamp Benefits, to EBT customers. Electronic Draft Capture (EDC): A process which allows a merchant's Dial -Up Ter- minal to receive Authorization and capture transactions, and electronically transmit them to the Processor. This eliminates the need to submit paper for processing. Factoring: The submission of authorization requests and/or Sales Drafts by a merchant for Card sales or cash advances transacted by another business. General Terms: Section of the Program Guide, including any amendments or modi- fications. Gross: When referred to in connection with transaction amounts or fees, refers to the total amount of Card sales, without set -off for any refunds or Credits. Imprinter: A manual or electric machine used to physically imprint the merchant's name and ID number as well as the Cardholder's name and Card number on Sales Drafts. Issuer: The financial institution or Carr] Organization which has issued a Card to a Person. Limited Amount Terminal: A Customer Activated Terminal that has data capture only capability, and accepts payment for items such as parking garage fees, road tolls, motion picture theater entrance, or magnetic- stripe telephones. Magnetic Stripe: A Stripe of magnetic information affixed to the back of a plastic Credit or Debit Card. The Magnetic Stripe contains essential Cardholder and account information. Marks: Names, logos, emblems, brands, service marks, trademarks, trade names, tag lines or other proprietary designations. Media: The documentation of monetary transactions (i.e., Sales Drafts, Credit Drafts, computer printouts, etc.) MerchantAccount Number (Merchant Number): A number that numerically iden- tifies each merclwm location, outlet, or line of business to the Processor for accounting and billing purposes. Merchant identification Card: A plastic embossed card supplied to each merchant to be used for imprinting information to be submitted with each Batch of paper Salta Drafts. Embossed data includes Merchant Account Number, name and sometimes merchant ID code and terminal number. Merchant Processing Application: The Merchant Processing Application and Agree. ment executed by Client, Processor and Bank, which is one of the documents comprising the Agreement. Merchant Provider: Any Person engaged by you to provide services to you involving or relating to (I) access to Cardholder data, transaction data or information related to either Cardholder data or transaction data or (it) PIN encryption, including without limitation, Encryption Service Organizations (ESOs). Non -PIN Debit Card: A device with a Visa, MasterCard m Discover Network Mark that is tied ton Cardholders bank account or a prepaid account and which is processed without the use of a PIN. Non - Qualified Interchange Fee: The difference between the interchange fee associated with the Anticipated Interchange Level and the. interchange fee associated with the more costly interchange level at which the transaction actually processed. Non - Receipt of PCI Data Validation Fee: Fee charged after 6 months and each month thereafter, if we have not received merchants validation of PCI -DSS compliance. You must maintain PCI Compliance at all times and re- certify yom compliance annually, quarterly or as otherwise required in order to avoid this fee in the future. We reserve all of our rights under the Merchant Agreement, including but not limited to terminating your services for non - compliance with association rules and regulations. Operating Procedures: The manual prepared by Processor, containing operational procedures, instructions and other directives relating to Card transactions. The current Operating Procedures are set forth in the Program Guide. Other Services: Other Services include all services related to JCS Card, PIN Debit Card, and EBT Transactions, Equipment purchase and rental, Gift Card Services, Loyalty Services and Transactions involving Cards from other Non -Bank Card Card Organizations such as Voyager Fleet Systems, Inc., Wright Express Corporation and Wright Express Financial Services Corporation. PAN Truncation: A procedure by which a Cardholders copy of a Sales Draft or Credit Draft, or as required by applicable law, the Sales Draft or Credit Draft you retain, will only reflect the last four digits of the Card account number. Person: A third party individual or entity, other than the Client, Processor or Bank. PIN: A Personal Identification Number entered by Are Cardholder to submit a PIN Debit Card transaction. PIN Debit Card: A device bearing the Marks of ATM networks (such as NYCE or Star) used at a merchant location by means of a Cardholder - entered PIN in the merchant PIN Pad. PIN Debit Cards. PIN Debit Sponsor Bank. The PIN Debit Sponsor Bank(s) identified on the Application signed by you that is /are Are sponsoring or acquiring bank(s) for certain PIN Debit networks. Point of Sale (POS) Terminal: A device placed in a merchant location which is con- nected to the Processor's system via telephone lines and is designed to authorize, record and transmit settlement data by electronic means for all sales transactions with Processor. Processor: The entity identified on this Application (other than the Bank) which provides certain services under this Agreement. Program Guide: The booklet which contains Operating Procedures, General Terns, Third Party Agreements and Confirmation Page, which together with the Application and the Schedules thereto and documents incorporated therein, constitute your Agreement with Processor and Bark. Recurring Payment Indicator: A value used to identify transactions for which a Card- holder provides permission to a merchant to bill the Cardholders Card account at either a predetermined interval or as agreed by the Cardholder for recurring goods or services. Referral: A message received from an Issuer when an attempt for Authorization requires a call to the Voice Authorization Center or Voice Response Unit (VRU). Reserve Account: An account established and funded at our request or on your behalf, pursuant to Section 24 of the Agreement. Resubmission: A transaction that the Client originally processed as a Store and Forward transaction but received a soft denial from the respective debit network or Card Organi- zation. The resubmission transaction allows the merchant to attempt to obtain an approval for the soft denial, in which case Client assumes the risk that the transaction fails. Retrieval Request /Transaction Documentation Request: A request for documen- tation related to a Card transaction such as a copy of a Sales Draft or other transaction source documents. Sales /Credit Summary: The identifying form used by a paper Submission merchant to indicate a Batch of Sales Drafts and Credit Drafts (usually one day's work). Not a Batch header, which is used by electronic merchants. Sales Draft: Evidence of a purchase, rental or lease of goods or services by a Cardholder from, and other payments to, Client using a Card, including preauthorized orders and recurring transactions (unless the context requires otherwise); regardless of whether the form of such evidence is in paper or electronic form or otherwise, all of which must con- form to Card Organization Rules and applicable law. Schedules: The attachments, addenda and other documents, including revisions thereto, which may be incorporated into and made part of this Agreement concurrently with or after the date of this Agreement. Self - Service Terminal: A Customer Activated Terminal that accepts payment of goods or services such as prepaid cards or video rental, has electronic capability , "slid does not accept PINS. cts0710 23 Services: The activities undertaken by Processor and/or Bank, as applicable, to authorize, process and settle all United States Dollar denominated Visa, MasterCard and Discover Network transactions undertaken by Cardholders at Client's location(s) in the United States, and all other activities necessary for Processor to perform the functions required by this Agreement for Discover Network and all other Cards covered by this Agreement. Servieers: For Visa and MasterCard Credit, Non -PIN Debit Card transactions, PIN Debit, Bank and Processor collectively, in which case, Bank and Processor shall bejointly but not also severally, liable to the Client. For all otter Card transactions, Processor. The words "our;" "us" and "we" refer to Servieers. Settlement Account: An account or account(s) at a financial institution designated by Client as the account to be debited and credited by Processor or Bank for Card transactions, fees, Chargebacks and other amounts due under the Agreement or in connection with the Agreement. Split Dial: A process which allows the Authorization terminal to dial directly to different Card processors (c.g., American Express) for Authorization. In this instance, the merchant cannot be both EDC and Split Dial. Split Dial is also utilized for Check Guarantee companies. Split Dial /Capture: Process which allows Are Authorization terminal to dial directly to different Card processors (e.g., Amex) for Authorization and Electronic Draft Capture. Store and Forward: A transaction that has been authorized by a merchant when the merchant cannot obtain an Authorization while the customer is present, typically due to a communications failure. The merchant will store the transaction electronically in their host system and retransmit the transaction when communications have been restored. Submission: Iheprocess of sending Batch deposits to Processor for processing. This may be done electronically or by mail. Summary Adjustment: An adjustment to your Submission and/or Settlement Accounts in order to correct errors. (See Sections 10.3 and 1.0.4). Telecommunication Card Sale: Individual local or long- distance telephone calls, for which the telephone service provider is paid directly by use of a Card. These do not include, however, calls paid for with pre -paid telephone service cards. Telecommunication Card Sales are considered Card Not Present Sales. Transaction Fees: Service costs charged to a merchant on a per transaction basis. Us, We and Our: See Servieers. You,Your: See Client. Client hereby authorizes Wells Fargo Bank, N.A. and its authorized representa- tive, including CTS, to access information from the Settlement Account and to initiate credit and /or debit entries by bankwire or ACH transfer and to authorize your financial institution to block or to initiate, if necessary, reversing entries and adjustments for any original entries made to the Settlement Account and to authorize your financial institution to provide such access and to credit and/or debit or to block the same to such account. This authorization is without respect to the source of any funds in the Settlement Account, is irrevocable and coupled with an interest. This authority extends to any equipment rental or purchase agree- ments which may exist with Client as well as to any fees and assessments and Chargeback amounts of whatever kind or nature due to CTS or Wells Fargo Bank, N.A. under terms of this Agreement whether arising during or after termination of the Agreement. This authority is to remain in full force and effect at all times unless and until CTS and Wells Fargo Bank, N.A. have consented to its ternima- tion at such time and in such a manner as to afford them a reasonable opportunity to act on it. In addition, Client shall be charged thirty dollars ($30.00) for each ACH which cannot be processed, and all subsequent funding may be suspended until Client either (i) notifies CTS that ACH's can be processed or (n) a new elec- tronic funding agreement is signed by Client. Clients Settlement Account must be able to process or accept electronic transfers via ACH. Automated Clearing House (ACH). Your funds for MasterCard, Visa and Discover Network transactions will be processed and transferred to your financial institution within two (2) Business Days from the time a batch is received by Processor if your financial institution is the Bank. If your financial institution is not the Bank, your MasterCard, Visa and Discover Network transactions will be processed via the Federal Reserve within two (2) Business Days from the time a batch is received by Processor. The Federal Reserve will transfer such amounts to your financial institution. Your initial MasterCard, Visa and Discover Network rates are stated on your Application and may be adjusted from time to time including to reflect: a. Any increases or decreases in the interchange and /or assessment portion of the fees; b. The appropriate interchange level as is consistent with the qualifying criteria of each transaction submitted by Client; e. Increases in any applicable sales or telecommunications charges or taxes levied by any state, federal or local authority related to the delivery of the services pro- vided by CTS when such costs are included in the Service or other fixed fees. A Monthly Minimum Processing Fee will be assessed immediately after the date Client's Application is approved. (Refer to Service Fee Schedule, if applicable.) In addition to the PIN Debit Card transaction fees set forth on the Application, Client shall be responsible for the amount of any processing fees imposed upon a transaction by the applicable debit network. The parties further agree and acknowledge that, in addition to any remedies contained herein or otherwise available under applicable law and, if (a) Client breaches this Agreement by improperly terminating it prior to the expiration of the initial term of the Agreement, or (b) this Agreement is terminated prior to the expiration of the initial term of the Agreement due to an Event of Default, then Servicers will suffer a substantial injury that is difficult or impossible to accurately estimate. Accordingly, the parties have agreed that the amount described below is a reasonable pre - estimate of Servicers' probable loss. Such amount shall be paid to Servicers within 15 days after Clients receipt of Servicers' calculation of the amount due. You agree to pay us as an "Early Cancellation Fee" in the amount indicated on your Merchant Processing Application. Client's obligation with respect to the Monthly Minimum Processing Fee will end simultaneously with CTS' receipt of termination fees. Pursuant to Section 6050W of the Internal Revenue Code, merchant acquiring entities and third party settlement organizations are required to file an informa- tion return for each calendar year beginning January 1, 2011 reporting all payment card transactions and third party network transactions with payees occurring in that calendar year. Accordingly, you will receive a Form 1099 reporting your gross transaction amounts for each calendar year beginning with transactions processed in calendar year 2011. In addition, amounts reportable under Section 605OW are subject to backup withholding requirements. Payers are required to perform backup withholding by deducting and withholding income tax from reportable transactions if (a) the payee fails to provide the payee's taxpayer identification number (TIN) to the payor, or (b) if the IRS notifies the payor that the TIN (when matched with the name) provided by the payee is incorrect. Accordingly, to avoid backup withholding, it is very important that you provide us with the correct name and TIN that you use when filing your tax return that includes the transactions for your business. PROCESSOR: CTS Holdings, LLC RO. Box 5180 Simi Valley, CA 93062 Wells Fargo Bank N.A.: 1200 Montego Way Walnut Creek, CA 94598 Attn: Merchant Services (925) 746 -4143 ctso7to 24 Please read the Program Guide in its entirety. It describes the terms under which we will provide merchant From-time to time you may have questions regarding the contents of your Agreement with Bank and /or Prc mation summarizes portions of your Agreement in order to assist you in answering some of the questions vie 1. Your Discount Rates are assessed on transactions that qualify for certain reduced interchange rates imposed by MasterCard and Visa. Any transactions that fail to qualify for these reduced rates will be charged an additional fee (see Section 18 of the Program Guide). 2. We may debit your bank account from time to time for amounts owed to us under the Agreement. 3. There are many reasons why a Chargeback may occur. When they occur we will debit your settlement funds or settlement ac- count. For a more detailed discussion regarding Chargebacks see Section 10 of Card Processing Operating Guide, 4. If you dispute any charge or funding, you must notify us within 60 days of the date of the statement where the charge or funding appears for Card Processing. S. The Agreement limits our liability to you. For a detailed des- cription of the limitation of liability see Section 20 of the Card Processing General Terms. 6. We have assumed certain risks bgrerng tp] processing or check services Accordingly''"`"- ,„�yt3ay -. mitigate our risk, including termuga{ion of Cti monies otherwise payable to, .,�"y�b y{see Card Prock~ Section 23, Term; Events ,% _ i"PuIt and Section Security Interest). Services to you. m_following infor- omh,only asked. you ip4dris to l7br hold Terms in Account; 7. By executing this Agr �enL v itjt u are authorizing us and our Affiliates to obtain hfiIiju and cree`(r€ptt#formation regarding your busi- ness and the signers and guarantors ofi, W- Agreement until all your *X v ". ­>' obligations to us and our Affiliates are satisfied -.-.� 8. The Agreemtyii at),CatnsgX rowsion that m the event you terminate the A reement e`a'rl N N - " �`e'" g ��"yron-�1i.F�xe o rsst le.f the payment of an early can- cellation fee as seLj'orur in Part .;v ids r'Additional Fee information.' 9. If you lease equipmeiif roMP ocesio; it is important that you review Section 1 in Third Paryy„�.ggetYitents, THIS IS A NON - CANCELABLE LEASE �LOR THE FULL' T,,.;, M INDICATED. 10. Association Disclosure Visa and MasterCard Member Bank Information: Wells Fargo-'._-` The Bank's mailing address is 1200 Montego Way, Walnut Creek, CA3 4. Important Member Bank Responsibilities: a) The Bank is the only entity approved to extend acceptsnzef,r Visa and MasterCard products directly to a Merchant. b) The Bank must be a principal (signer) to the Merchant AgreeY§xer"' c) The Bank is responsible for educating Merchants on pertinent Visa and MasterCard rules with which Merchants must comply; but this information may be provided to you by Processor. d) The Bank is responsible for and must pcotr elb'''ettlement funds to the Merchant, e) The Bank is responsible for all funds held in resergaifa"t e � derived from settlement. Print Client's Business Legal By its signature below,( (including this confirms GUIDE, DO NOT SIGN Client further ackn wit ment. Upon receipt"o"f g r� No alterations or str_�T7e Client's Business Pr`1 N.A. and its uhonOnuf"ber is (925) 746 -4143. with Cardholder data security and storage n fraud and Chargebacks below Association thresholds. and understand the terms of the Merchant Agreement. with Association rules, received the complete Program Guide (version cts0710) consisting of 26 pages CEIVED AND REVIEWED THE COMPLETE 26 PAGES OF THE PROGRAM di`hg and.agreeing to all terms in the Program Guide, which shall be incorporated into Client's Agree - facsim�fo`o original of this Confirmation Page by us, Client's Application will be processed. I the 1rJ4,fir Guide will be accepted. Title Please ctso7lo 25 Date a , ° Please read the Program Guide in its entirety. It describes the terms under which we will provide merchant processing Services to you. From time to time you may have questions regarding the contents of your Agreement with Bank andfor Processor. The following infor- mation summarizes portions of your Agreement in order to assist you in answering some of the questions we are most commonly asked. 1. Your Discount Rates are assessed on transactions that qualify for certain reduced interchange rates imposed by MasterCard and Visa. Any transactions that fail to qualify for these reduced rates will be charged an additional fee (see Section 18 of the Program Guide). 2. We may debit your bank account from time to time for amounts owed to us under the Agreement. 3. There are many reasons why a Chargeback may occur. When they occur we will debit your settlement funds or settlement ac- count. For a more detailed discussion regarding Chargebacks see Section 10 of Card Processing Operating Guide. 4. If you dispute any charge or funding, you must notify us within 60 days of the date of the statement where the charge or funding appears for Card Processing. S. The Agreement limits our liability to you. For a detailed des- cription of the limitation of liability see Section 20 of the Card Processing General Terms. 10. Association Disclosure 6. We have assumed certain risks by agreeing to provide you with Card processing or check services. Accordingly, we may take certain actions to mitigate our risk, including termination of the Agreement, and /or hold monies otherwise payable to you (see Card Processing General Terms in Section 23, Term; Events of Default and Section 24, Reserve Account; Security Interest). 7. By executing this Agreement with us you are authorizing us and our Affiliates to obtain financial and credit information regarding your busi- ness and the signers and guarantors of the Agreement until all your obligations to us and our Affiliates are satisfied. 8. The Agreement contains a provision that in the event you terminate the Agreement early, you will be responsible for the payment of an early can- cellation fee as set forth in Part 71, A.3 under "Additional Fee Information." 9. If you lease equipment from Processor, it is important that you review Section 1 in Third Party Agreements. THIS IS A NON - CANCELABLE LEASE FOR THE FULL TERM INDICATED. - Visa and MasterCard Member Bank Information: Weiss Fargo Bank N.A. The Banles mailing address is 1200 Montego Way, Walnut Creek, CA 94598, and its phone number is (925) 746 -4143. Important Member Bank Responsibilities: a) The Bank is the only entity approved to extend acceptance of Visa and MasterCard products directly to a Merchant. b) The Bank must be a principal (signer) to the Merchant Agreement. c) The Bank is responsible for educating Merchants on pertinent Visa and MasterCard rules with which Merchants must comply; but this information may be provided to you by Processor. d) The Bank is responsible for and must provide settlement funds to the Merchant. e) The Bank is responsible for all funds held in reserve that are derived from settlement. Print Client's Business Legal Name: Important Merchant Responsibilities: a) Ensure compliance with Cardholder data security and storage requirements. b) Maintain fraud. and Chargebacks below Association thresholds. c) Review and understand the terms of the Merchant Agreement. d) Comply with Association rules. By its signature below, Client acknowledges that it has received the complete Program Guide (version cts0710) consisting of 26 pages (including this confirmation). IF YOU HAVE NOT RECEIVED AND REVIEWED THE COMPLETE 26 PAGES OF THE PROGRAM GUIDE, DO NOT SIGN THIS CONFIRMATION PAGE. Client further acknowledges reading and agreeing to all terms in the Program Guide, which shall be incorporated into Client's Agree. ment. Upon receipt of a signed facsimile or original of this Confirmation Page by us, Client's Application will be processed. No alterations or strikeouts to the Program Guide will be accepted. Client's Business Principal: Signature (Please sign below): U Title Please Print Name of CIs0710 Date