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Res No 214-13-14032RESOLUTION NO.: 214 -13 -14032 A Resolution authorizing the City Manager to enter into a month to month contract with International Date Consultants for information technology and consulting services. WHEREAS, the City's and International Data Consultant's (IDC) agreement for information technology and consulting services pursuant to Purchase Order 0011933, through the State of Florida Contract No. 973 - 561 -10 -1, expires September 30, 2013; and WHEREAS, to provide the City time to select a vendor and enter into a new agreement for information technology and consulting services, the City and IDC mutually desire to extend the agreement on a month -to -month basis for a term not to exceed six (6) months, expiring March 31, 2014 at the same terms, conditions and prices identified in Purchase Order No.0011933; and WHEREAS, the City or IDC may terminate the agreement with a written 30 Day Notice to either party, and in all cases, such termination will become effective upon the last day of the month the Notice of Termination is received. NOW, THEREFORE, BE IT RESOLVED THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA: Section 1. The City Manager is authorized to enter into a month to month contract, a copy of which is attached to this Resolution, with International Data Consultants for information technology consulting services for a minimum term of four (4) months and not to exceed six (6) months expiring March 31, 2014 at the same terms, conditions and prices pursuant to Purchase Order No. 0011933, a copy of which is attached to this Resolution, and through the State of Florida Contract No. 973 - 561 -10 -1, for an amount not to exceed $15,816.67 per month. Section 2. Severability. If any section, clause, sentence, or phrase of this resolution is for any reason held invalid or unconstitutional by a court of competent jurisdiction, this holding shall not affect the validity of the remaining portions of this resolution. Section 3. Effective Date: This resolution shall take effect immediately upon enactment. PASSED AND ENACTED this 1st day of October, 2013. AST: APPROVED: l CLE RK MAY 611 READ AND APPJ30VED AS TO FOR - COMMISSION VOTE: 5 -0 LANGUA E=(0 ITY AND Mayor Stoddard: Yea EXEC TF F Vice Mayor Liebman: Yea Commissioner Harris: Yea Commissioner Newman: Yea Commissioner Welsh: Yea CITY TTORNEY 0 South Miami Alt•Amefta City CITY OF SOUTH MIAMI 11111.1 OFFICE OF THE CITY MANAGER INTER - OFFICE MEMORANDUM 2001 To: The Honorable Mayor & Members of the City Commission From: Steven J. Alexander, City Manager Date: October 1, 2013 SUBJECT: A Resolution authorizing the City Manager to enter into a month to month contract with International Data Consultants for information technology and consulting services. BACKGROUND: The City's information technology and consulting services provider, International Data Consultants (IDC), withdrew their proposal for FY 2014. IDC's current agreement expired September 30, 2013. The City cannot have a lapse in the performance of these critical services and does not possess the staff to perform these functions. Therefore, the City and IDC have mutually agreed to extend the current agreement on a month -to -month basis for a term not to exceed six (6) months. The extension will provide the City time to select a vendor through a Request for Proposal process and enter into a new agreement. Prices, terms, conditions and service levels will remain the same during the month -to month contract. The City's agreement with IDC is based on a State of Florida Contract No. 973 -561 -10 -1 with a term effective through August 31, 2014. EXPENSE Account No 001 -1340 -513 -3450 with a balance of $175,000 ATTACHMENTS: Resolution IDC's FY 2013 — 2014 Proposal Withdrawal Letter Month to Month Contract Purchase Order No. 001 1933 Hold Harmless Agreement 9/24/2013 It is with great sadness that I withdraw International Data Consultants' 2013 — 2014 Proposal for Information Technology Services for the City of South Miami. Over a two and a half year period IDC staff and City of South Miami staff worked together to complete many Information Technology projects and provide a higher quality, secure IT environment and service both to City staff and the citizens of South Miami. In the last few days, both through the actions and discussions with City Administrative staff and through a public records request, it has become apparent that IDC's services are no longer welcome at the City of South Miami. The ONLY way to provide IT services and accomplish complex IT projects is in an environment of mutual trust, respect and cooperation. Once there is a breakdown of these elements, the quality of service can only suffer. IDC has never, nor will it ever, leave a customer in an untenable situation. To this end, IDC is willing to offer the City of South Miami a 30 day contract extension for the month of October 2013 in order to allow the City enough time to find a replacement for IDC. The conditions for the extension offering are as follows: • The City will continue to pay IDC at the monthly rate paid for the 2012 -2013 IT contract of $15,816.67. • The City will provide IDC with a Hold Harmless Agreement for all services rendered to the City. Additionally, and as a sign of good faith, IDC will release Art Gimpelson from his non - compete with IDC, assuming Mr. Gimpelson is amenable to the terms of the release, which would make him available for direct employment by the City should the City feel this is in their best interest. We wish the City of South Miami, its' staff and citizens all the best in their future endeavors. Respectfully, Dennis R Deblois President / CEO International Data Consultants, Inc. International Data Consultants, Inc. Copyright © 2013 All rights reserved 13302 SW 128`h Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 info @intldata.com MONTH TO MONTH CONTRACT THIS AGREEMENT made and entered into this 0 day of Off — > 2013, by and between the City of South Miami, a Florida municipal Corporation (hereinafter referred to as "City") and International Data Consultants., (hereinafter referred to as "Contractor "). WITNESSETH: WHEREAS, the City issued Purchase Order No. 0011933 on October 9, 2012, to the Contractor pursuant to State of Florida Contract No. 973 - 561 -10 -1, for information technology and consulting services; and WHEREAS, the Purchase Order was issued for a one -year term, expiring on September 30, 2013; and WHEREAS, the City's and International Data Consultant's (IDC) agreement for information technology and consulting services pursuant to Purchase Order 0011933, through the State of Florida Contract No. 973 - 561 -10 -1, expires September 30, 2013; and WHEREAS, to provide the City time to select a vendor and enter into a new agreement for information technology and consulting services, the City and IDC mutually desire to extend the agreement on a month -to- month basis for a minimum term of four (4) months but not to exceed six (6) months, expiring March 31, 2014 at the same terms, conditions and prices identified in Purchase Order No.0011933; and WHEREAS, the City or IDC may terminate the agreement with a written 30 Day Notice, after the first four (4) months, to either party, and in all cases, such termination will become effective upon the last day of the month the Notice of Termination is received. NOW, THEREFORE, the City and the Contractor, each through their authorized representative /official, agree as follows: 1. The recitals set forth above are true and are hereby adopted by reference. 2. The City and the Contractor shall continue to do business for an additional six (6) months, on a Month to Month extension of and under the same terms and conditions as the agreement between the City and Contractor identified in Purchase Order No. 0011933 pursuant to State of Florida Contract No. 973- 561 -101 and amendment No. 973 - 561 -10 -1- (10) extending the contract to August 31, 2014, including any amendments thereto. 3. Contractor shall provide such services under the same price(s), terms and conditions as identified the Purchase Order No. 0011933. 4. All references in the Purchase Order No. 0011933 between the City and the Contractor shall be assumed to pertain to, and are binding upon Contractor and the City of South Miami. 5. Each month, Contractor will provide a total of 257 hours for tasks identified in Purchase Order No. 0011933 and the "Information Technology Scope of Work." Unused hours within a current month will not carry over to the next scheduled month during the Month to Month Contract term. 6. City and Contractor may terminate this contract at any time, after the first four (4) months, during the remainder of the six -month extension period by 30 day written advance notice. The City agrees to pay for services at the agreed upon rates and Contractor agrees to continue to perform services through the month the Notice of Termination is issue and received. Page 1 of 2 7. IN WITNESS WHEREOF, and as the duly authorized act of the parties, the undersigned representatives of the parties hereto have caused this instrument to be signed in their respective names by their proper officials the day and year first above written. ATTEST: CITY OF SOUTH MIAMI B. - - - -- - -- — -- - - - - -- - - -- B y' — --------------- - aria M. Menen e , MC (� even Alexander City Clerk City Manager Page 2 of 2 Hold Harmless and Indemnification Agreement This Hold Harmless and Indemnification Agreement ( "Indemnification Agreement ") is made on this / day of QCta be v , 20L3 by and between the City of South Miami and International Data Consultants, Inc. ("IDC" ). WHEREAS, the City of South Miami ( "the City ") desires to extend the Information Technology Support Services Contract of 2012 - 2013 with IDC for a maximum term of 6 months, on a month to month basis, beginning October 1", 2013; and WHEREAS, in consideration of the willingness of IDC to grant the City this extension of the Information Technology Support Services Contract (the "Contract ") the City agrees to indemnify and hold IDC harmless from any liability due to the negligent acts or omissions of IDC. NOW THEREFORE, the City, represents, covenants and agrees as follows: I. The City accepts and voluntarily incurs all risks of any injuries, damages, or harm which might arise during the term of the contract extension. 2. The City agrees to indemnify and save IDC harmless from any and all damages, claims, liability, losses and causes of actions of any kind or nature arising out of or concerning any and all services to be provided by IDC to the City. 3. The City shall pay all claims and losses of any kind or nature whatsoever, arising out of or in connection with any services provided by IDC to the City, , including IDC's attorney's fees and expenses at the trial and appellate level in the defense of any action in law or equity brought against IDC for any acts or omissions of the City or any of its officers, agents and employees. 4. The City agrees and recognizes that IDC shall not be held liable or responsible for any claims, including the costs and expenses of defending such claims, arising out of or concerning any and all services provided by IDC to the City for any acts or omissions of the City or any of its officers, agents and employees. In reviewing, approving or rejecting any submissions or acts of the City, IDC in no way assumes or shares responsibility or liability of the City, its contractors or any of their agents, representatives, employees, or assigns, or anyone else acting by or through them, and arising out of or concerning any and all services provided by IDC to the City. Page 1 of 2 Witnessed: By: � ATTESTED: Signature: cc !a Maria Menendez City Clerk Read and Approved as to Form, Language, [Individual or entity's namel ;wjBy: E) a lA 1^ 4 s (? „ +> CY7 10 "1 P,,e,s /.::: t F® -'Dc, �. [name of signatory] CITY OF SOUTH MIAMI #3128197 v Page 2 of 2 City of South Miami PURCHASE ORDER NQ. q1i Division of Purchasing -- - - -- - 6130 Sunset Drive �2 0 0 .� 1 3 3 South Miami, Florida 33143 I '°stop /0 i.O 0/1.'2. c zcrt e Phone: 305 -663 -6339 Fax: 305-667-7806 DATE _. — -- -- VENDOR: DELIVER TO: IlV`. ERNA':PTONAL DAATA CONSUL`PANTS 13302 SW 1.28 S''.. MIAMI, FL 331 -86 Florida Tax Exemption No. 23- 19-324895S4C Federal IO Number 59'0000431 SEND INVOICE TO: City of South Miami Division of Purchasing 6130 Sunset Drive South Miami, Florida 33143 Payment Terms in accordance with FL State Statute # 219.73 Req. # Vendor it Ship Via Department PP.000994 0003693 Confirming Confirmed to �� Terms Date Required ❑ yes E] no QUANTITY PART NO — I DESCRIPTION UNIT PRICE EXTENDED PRICE 189,800 One year agreement with 1.00 189,800.00 International Data Consultants, Inc an information consulting services firm through State of Florida Contract No. 973- 561-10 -1 TOTAL 1.89, 800.00 ACCOUNT NO. AMOUNT 1001..1340 5133450 189,800.00 I 'S I P.O. Approval' �.- /f PUNK- g Manager RESOLUTION NO.:. 186 -12� 1 3743 A Resolution authorizing the City Manager to execute a one -year agreement with International Data Consultants, Inc., an Information Consulting Services Firm,hrough State _of Florida Contract No. 973. 561 -10-1, a contract amount not to exceed $190,000 per year. WHEREAS, the City previously contracted with International Data Consultants, Inc. (IDC) for technology consulting services through the State of Florida, contract number 973 - 561- 010 -1; and WHEREAS, the current one -year contract with IDC expires September 30,2012; and WHEREAS, the City wishes to extend the contract with IDC for a one -year term through the State of Florida Contract No. 973 - 561 -10 -1 to maintain continuity of services and technology initiatives for the City; and WHEREAS, the IDC contract with the State of Florida Contract No. 973- 561 -10-1 has been extended by amendment to the state contract; and WHEREAS, the City's cost for technology consulting services will not increase when compared with FY 2011 -2012 contract rates. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF SOUTH MIAMI, FLORIDA: Section 1. The City Manager is authorized to enter into a one -year agreement with IDC for technology consulting services through State of Florida Contract number 973 - 561 -10 -1 for arl amount not to exceed $150,000 per year. A copy of the agreement adopting the state contract terms, conditions and provisions is attached. Section 2. Severability, if any section, clause, sentence, or phrase of this resolution is for any reason held invalid or unconstitutional by a court of competent Jurisdiction, this holding shall not affect the validity of the remaining portions of this resolution. Section 3. Effective Date: This resolution shall take effect immediately upon enactment. PASSED AND ENACTED this 18 day of September , 2012. ATTEST: CITY CLERK [ l . READ AND APPROVED AS TO FORM, LANGUAGE, LEGALITY AND EXECUTION THEREOF APPROVED: 04. / j J MAYDI COMMISSION VOTE: 5 -0 Mayor Stoddard: Yea Vice Mayor Liebman: Yea F � � Dennis Deblois From: Chiorescu, Corina < Corina .Chiorescu @dms.myflorida.com> Sent: Friday, September 07, 201210:30 AM To: Chiorescu, Corina Subject: IT Consulting State Term Contract - new reporting form Attachments: Quarterly Sales Report_IT Consulting.xls Good morning, Contract #973 - 561 -10 -1 was renewed for one year, effective September 1, 2012, through August 31, 2013. Please see attached the new reporting form that you need to submit quarterly, in accordance with Section 2.0, Reporting Requirements of Amendment #7 to State Term Contract #973 - 561 -10 -1, IT Consulting Services. The renewal Amendment #7 is posted on the DMS website: http://www.dms.nivflorida.com /business operations /state purchasing /vendor information /state contracts agreemen is and price lists /state term contracts /information technologv it consulting services /amendments and memorand ums /amendments amendment 7 31 august 2012 Please let me know if you have any questions. Thank you, Corina Chiorescu, MPA, FCCM Purchasing Analyst Florida Department of Management Services Division of State Purchasing 4050 Esplanade Way, Tallahassee, Florida 32399 -0950 (850 )921 -0030 Cori na .Chiorescu @dms.MyFlorida. corn We Serve Those Who Serve Florida Florida is headed in the right direction! Click here to see Florida's job growth. International Data Consultants City of South Miami Information Technology Support Services 2013 Proposal Over the last 12 months International Data Consultants (IDC), has helped the City of South Miami (City) make enormous strides in the condition and delivery of their Information Technology (IT) systems. The following are some examples of the improvements to the City's network: Firewall: Implementation of a new firewall capable of handling the complexity of the City's network. The Barracuda NG Firewall is designed to protect network infrastructure, improve site -to -site connectivity and simplify administration of network operations. Beyond its powerful network firewall, IPS and VPN technologies, the Barracuda NG Firewall integrates a comprehensive set of next generation firewall technologies. The Barracuda NG Firewall features intelligent site -to -site traffic management capabilities that optimize both availability and performance of the wide area network. Administrators can control application -level routing and prioritization of traffic across multiple links, tunnels and traffic conditions. This project was completed. • Reconfiguration and segmentation of local area network begun to improve performance and security. This project is ongoing. OSSI contract: IDC successfully negotiated a very competitive price for the OSSI software. OSSI Public Safety Solution provides highly integrated functionality and rapid access to information. The OSSI system is also multi- agency and multi - jurisdictional, helping agencies to stay connected with other departments, cities, and counties. Coordinated all server purchases and trainings for SMPD. Two Servers were already completed for the Police Dept., RMA/CAD and Messaging. We were able to negotiate the use of an existing server with SQL in order to save the City Money for the Implementation. This project was completed. (pads: Ina step towards becoming paperless, IDC in conjunction with the members of the commission and the City Manager implemented IPADs for the Commissioners. IDC created a workflow for paperless agendas with minimal investment. An account was created for the City Clerk that enabled her to share workspace with the Commission so they could retrieve data. The Commission is able to view the Agenda on the Ipads and make annotations to any of the items. They are able to view the City Charter if they have any questions as well as view past meetings to review notes taken. This project was completed. • IDC worked with SunGuard on the implementation of the new financial software. The servers requested by SunGuard were loaded and all software was installed. International Data Consultants, Inc. 13302 SW 128th Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305-253 -7657 Coordinated trainings, installed client software and prepared the network for going live. This phase of the project is completed. We continue to work with One Solution on upgrades and troubleshooting of any issues that may arise. • IDC in conjunction with the Chief Coordinating Officer (CCO) is currently working to implement the Community portion of the One Solution application. The current phase of the project is to configure user access as well as defining process and workflow. This project is ongoing. Exchange: With the improvement in system resources and process at the City of South Miami, staff and the public are realizing an increase in communications via email. This increase required that the existing server be replaced with a server having greater speed and capacity to retain the added emails. IDC installed a new Exchange server with a storage server. Moved all mailboxes and migrated to new system with minimal downtown. The City now counts on a full messaging system with a large amount of storage space. This project is complete. • Re- cabling of Audio/Video: The citizens of South Miami rely heavily on the hrnarlract of commission and other meetings held by the city. Upon review of the condition of the existing Audio Visual System, it became clear that a cleanup of the video room and organization of cables would greatly improve efficiency and reduce downtime for minimum cost. This project is complete. • Granicus training module implementation. This system gives us the ability to record trainings in the Chambers that can be viewed from the website. The system is now complete; the population of training videos will be ongoing. • New Internet Lines. The order for the new lines was placed and delivered in May. These lines improved the City's communications for the internet and site to site communications as well providing a cost savings to the City. This project is complete. • Wireless was added in the Commission Chamber. This enables users with laptops to access the internet wirelessly when within range. This project is completed. • A new Terminal Server for the City of South Miami is specified and is being ordered. This server will allow remote access from staff iPads and PCs in order to facilitate city tasks in the field. The Terminal Server will enable access to all network resources. This project when completed will dramatically reduce redundant labor by allowing single entry into the new ERP system implemented at the city thus improving the overall efficiency of select departments. This project is ongoing. • IDC is currently in the process of evaluating different companies and technologies for the downtown mesh WIR network. This project is ongoing. • IDC in conjunction with the City Manager created an emergency Short Message Service (SMS) system for city commission and executive staff. This project is complete. • IDC is currently reviewing the feasibility and cost of a City wide emergency notification system voice, email and SMS. This project is ongoing. International Data Consultants, Inc. 13302 SW 128"' Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 • IDC specified and submitted all paperwork to Central Services for ordering Laserfiche software, scanners and servers for the City Manager's paperless initiative. IDC was able to obtain a quotation for the Laserfiche software along with training for city users in order to implement the paperless software. The software and server has been ordered and an approximate training date of August 6 has been set. This project is ongoing. • IDC evaluated GIS professional services offerings and created GIS current and future budget. As a result, IDC has in conjunction with the City's CCO replicated roughly 75% of all the previous maps utilizing the outsourced GIS group as well as having become involved with Miami -Dade County's GIS and the property appraiser's office to develop process and procedure for interagency cooperation. This project is ongoing. IDC in conjunction with the City Manager became involved in the beta development of new software to manage the life cycle of a disaster including; asset management, disaster response plan management, predictive analysis via GIA mapping, post disaster event management and asset triage as well as significant assistance in creating FEMA reimbursement forms. • IDC helped to evaluate copier replacement proposals. Working with selected vendors for implementation. This project is complete. • The SMPD network re- design was approved by FDLE in mid -May. As we move forward with the new CAD system we will be significantly improving security and reliability of communications. This project prepares IDC to begin to roll out FIPS 140 -2 compliant VPN system for communication with the squad cars. FDLE's approval of the design also set the stage for 2 factor authentication. This project is ongoing. • IDC designed and configured the wireless bridge for connectivity between the Mobley Building and Parks and Recreation. This enables connectivity to the City Hall network. International Data Consultants, Inc. 13302 SW 128th Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 IDC not only provides technical services to the City of South Miami but as part of the management component, IDC is constantly looking for ways to reduce costs and save money for the city. Since IDC has been with the city we have: • Helped to negotiate the original OSSI contract resulting in over $250,000 in savings over the previous quotation. • Helped to negotiate additional OSSI modules achieving a 50% discount on product and 75% discount on services totaling over $10,000 in savings. • Negotiated the FPL FiberNet implementation with annual, recurring savings of over $10,000 while providing a 30X improvement in performance. • Recommended Xpotec do a communications audit which resulted in savings to the city in excess of $30,000. • Discovered an unused communications circuit and recommended discontinuation of the circuit resulting in over $11,000 of annual recurring savings. • Helped to negotiate a 0% interest, 3 year payment plan for One Solution as well as help negotiate a significant reduction in price saving the city in excess of $100,000. • IDC converted the existing Alarm System Data for the OSSI conversion saving the city $1 n,nnn. Total Savings this year in excess of $420,000. Total recurring savings for future years, $50,000 Attached please find a copy of International Data Consultants' GSA contract and an IT Services Proposal to the City of South Miami for the fiscal year 2013. International Data Consultants, Inc. 13302 SW 128" Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 City of South Miami Information Technology Scope of Work Staff: Help Desk / Support Engineer (2000 hours per year) IDC will staff this position with an IT professional serving the City Monday through Friday from 8:30 AM to 5:30 PM plus the recordings of the scheduled meetings Monday through Friday from 8:30 AM to 5:30 PM. Duties include: • Manage core network resources and services • Maintain all Operating System and Software updates • Provide Desktop Support for network users • Manage Helpdesk (which includes a ticketing system and metrics) (See Addendum A) • Manage City's Web Site changes and updates • Manage Handheld Devices • Maintain AS -400 with IBM and Sungard guidance • Manage and maintain the Video Security System • Record various meetings as required by the City Manager • Review monthly Cellular / Telephone / Datacorn bills for accuracy Any additional Help Desk / Support Engineer time would be available at $65 per hour as approved. Senior Engineer (840 hours per year) IDC will staff this position on an "as needed" basis for up to 840 hours per year. Duties include: • Manage Network Perimeter Security • Design & Implement Network Topology • Manage Network upgrades and changes • Perform Core and Server Upgrades • Implement the new Finance System • Provide Tier 2 and Tier 3 Network Support • Project Manage and implement where appropriate special projects Additional Network Architect time is available at $110.00 per hour as approved. International Data Consultants, Inc. 13302 SW 128th Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 Network Technician (252 hours per year) IDC will staff this position on an "as needed" basis for up to 252 hours per year. Duties include: • Record important city meetings that occur after normal business hours. The city has scheduled 5 meetings per month that average 3 hours in length. Additionally, adhoc after hour meetings requiring recording are called throughout the year. Additional Network Technician time is available at $65.00 per hour as approved. IT Management IDC will staff this position on an "as needed" basis. Duties include: • Manage the strategic IT Design and Planning • Manage IT Initiatives • Liaison with the City Manager and the Finance Director • Attend weekly Managers staff meetings NOTE: In lieu of additional discounts, IDC includes IT Management and Help Desk Management Software in this proposal. NOTE: All IDC staff serving the City of South Miami are to be vetted by the city in the same manner as any city employee would be. This is not only expected, it is encouraged to ensure that the city has the same level of trust in IDC employees that it would have in city employees. International Data Consultants, Inc. 13302 SW 128th Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 Cost and Billing Structure: The annual cost of this Information Technology outsourcing agreement is $189,800 payable in equal monthly installments of $15,816.67. We feel that this model offers the City of South Miami access to highly qualified IT professionals without the normally high expense of narrowly specialized full time IT staff. As always, should you have any questions or need any additional information please feel free to contact me at any of the numbers listed below: Sincerely, Office: 305- 253 -7677 Cell: 305 -298 -8373 Email: ddeblois@intldata.com XMIJ Dennis R. Deblois President / CEO International Data Consultants, Inc International Data Consultants, Inc. 13302 SW 128"' Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 - 253 -7657 ADDENDUM A Help Desk Procedures: IDC has designed separate pathways for the users to access the Help Desk, depending on the nature of their issue: • If the user is able to access the Internet, they simply click on an IDC Help Desk icon on their desktop. This takes them to the web page where they can enter their request for support in the system. • If the user is NOT able to access the Internet, they simply call the Help Desk and the operator will enter the request on their behalf. If the Help Desk, too ' + able +.. +I IVe I...a....net due to 11 aIV Help VGA( operator is ilol aVIG W acl.eJS lI1G 1114G1IIGt, UUG LV all outage Illl 4!!r entire building, a Help Desk paper form is filled out by the operator. The information is then called in to the IDC office. In turn, the IDC support person will enter the information in the system. Once the information is entered into the system: • An automatic notification is emailed to the onsite Desktop Engineer who has uninterrupted access via a configured IDC Support iPad. • The Desktop Engineer reviews the support ticket and makes a determination as to the priority of each ticket as well as the resources required to resolve the issue. • If the ticket is tagged as a Tier 2 issue, a Senior Engineer is assigned to resolve the issue. • User is contacted via email or a phone call to setup a resolution time. • At the appointed time, the Desktop Engineer or Senior Engineer visits the user or initiates a remote support session to resolve the issue. Upon resolution, the ticket is closed and the user receives an automated "Quality of Service Survey" email. International Data Consultants, Inc. 13302 SW 128`h Street Miami, Florida 33186 Tel: 305 - 253 -7677 Fax: 305 -253 -7657 I a Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 1 of 9 MyFloridaFiome Contact DMS Site Map Notification Settings Notify Me Department of Management Services > Business Operations > State Purchasing > Vendor Information > State Contracts, Agreements and Price Lists > State Term Contracts > Information Technology (IT) Consulting Services > Amendments and Memorandums > Amendments - Amendment 10 (30 August 2013) Rate this Contract View Survey Results Amendment 10 (30 August 2013) August 30, 2013 (revised September 3, 2013) AMENDMENT NO.: (973- 561 -10 -1) - 10 TO: Department Addressed / User Agency FROM: Chief Procurement Officer and Director of State Purchasing SUBJECT: Contract No. 973- 561 -10 -1 TITLE: IT Consulting Services The above mentioned Contract is renewed effective September 1, 2013 through August 31, 2014 with the following contractors: 1. 22nd Century Staffing, Inc. 2. 3k Technologies, LLC 1 4 Corner Resources LLC 4. A.L. JACKSON & COMPANY, P.A. 5. AAJ Computer Services, Inc. 6. Acacia Consulting, Inc. 7. Accenture, LLP 8. Acclaim Systems 9. AceApplications, LLC 10. ADO Staffing, Inc. 11. Advanced Data Solutions, Inc. 12. Advanced Data Systems, Inc. 13. Advanced MarketPlace, Inc. 14. Advanced Systems Design, Inc. 15. Aequor Technologies, Inc. 16. Aesir Software, Inc. 17. ALFA GL, INC. 18. Alltech Consulting, Inc. 19. Alluvion Staffing, Inc. 20. Alpha Technologies Inc.(USA) 21. Aluise and Associates, Inc. 22. AP Professional Services 23. Aptuity Solutions, Inc. http://www.dms.myflorida.com/business—operation,s/"state purchasing /vend... 9/18/2013 H Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 2 of 9 24. AR International Enterprises, Inc. dba American Recruiting and Consulting Group 25. Ardent Technologies, Inc. 26. ArnAmy, Inc. 27. Ashvins Group 28. AST Corporation 29. ASYSCO, Inc. 30. AT &T Corp 31. Atkins, North America, Inc. 32. Atlantic Data, Inc. 33. Auxis, Inc. 34. Bahwan CyberTek, Inc. 35. Bay Systems, Inc. 36. Bayshore Technologies, Inc. 37. BEACON SYSTEMS, Inc. 38. BLM Technologies of Florida, LLC 39. Brandt Information Services, Inc. 40. Brightwing 41. Buffer, Inc. 42. Business & Technology Resource Group 43. Business Information Technology Solutions.com, Inc. dba ABTSolutions 44. CanDoTech Consulting, Inc. 45. Capgemini Government Solutions, LLC 46. Capital Technology Partners 47. Capitol Systems, Inc. 48. Carney Solutions, Inc. 49. Catapult Systems, Inc. 50. Celer Systems, Inc. 51. Centurion, Inc. 52. CGI Technologies and Solutions, Inc. 53. GIBER, Inc. 54. Citizant, Inc. 55. CNC Consulting, Inc. 56. Cogent Infotech Corporation 57. Colyar Consulting Group, Inc. 58. CommerNet 59. CompuGroup Technologies Inc. 60. Computer Aid, Inc. http: / /www. dms.myflorida. com /business _operations /state_purchasing /vend... 9118/2013 0,. �4 Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 3 of 9 61. Computer Professional Staffing, Inc. 62. Computer Training & Consulting LLC 63. Computer Tutors, USA 64. COMSYS Information Technology Services 65. Configuration Management, Inc. 66. Consultancy By Kingfisher, Inc. 67. Consulting Solutions Int'I 68. Consultis of Boca Raton, Inc. 69. Convergence Consulting Group 70. Cook Systems International 71. COOLSOFT LLC 72. Cornerstone Software Services 73. Creative Consulting Co. 74. Creative Pursuits, Inc. 75. Critigen, LLC 76. CSG Government Solutions, Inc. 77. Cyber Rental Consultants, Inc. 78. CyberBest Technology, Inc. 79. Data Industries, Ltd. 80. Data Transfer Solutions, LLC 81. Dell Marketing, L.P. 82. Deloitte Consulting LLP 83. Dewberry Consultants, LLC 84. Deyo, Inc. 85. Diane Meiller and Associates, Incorporated 86. Digital Hands 87. Document Advantage Corporation 88. DSM:net 89. DynTek Services, Inc. 90. Eagle Business Solutions, LLC 91. Effervo Technologies, Inc. 92. EMA, Inc. 93. EMC CORPORATION 94. Employer Management Solutions, Inc. 95. ENTERPRISE 24X7, INC. 96. EPIC Engineering & Consulting Group, LLC 97. Ernst & Young, LLP 98. Etchasoft Incorporated 99. e- TechServices.com, Inc. http: / /www.dms.myflorida.com/ business_ operations /state _purchasing /vend... 9/18/2013 Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 4 of 9 00. ETI Professionals, Inc. 01. eVantage technologies 02. Everest Solutions, LLC 03. Evergreen Solutions, LLC 04. ExecuTek, Inc. 05. Fishnet Security, Inc. 06. Five Points Technology Group, Inc. 07. Focused HR Solutions, LLC 08. Force 5, Inc. 09. Fry and Associates, Inc. dba Lines of Communication 10. GDKN Corporation 11. GeBBS Software International, Inc. 12. Gem Global 13. GeoCove, Inc. i4. GeoDecisions, a Division of Gannett Fleming, Inc. 15. Geographic Information Service, Inc. 16. Global Associates, Inc. 17. Global Information Services 18. Global Nest, LLC 19. Global Network Systems of Maryland, Inc. 20. Harris IT Services Corporation 21. Hayes E- Government Resources 22. Hewlett- Packard Company 23. Hipp Waters I.T., Inc. 24. Hixardt Technologies, INC. 25. Hudson Global Resource Management, Inc. 26. HyperGen, Inc. 27. IBM 28. ICATT, Inc. 29. Image API, Inc. 30. Image Technology Resources 31. Imager Software, Inc. 32. Independent Systems Solutions, Inc. 33. Indra USA 34. Infinite Computing Systems, Inc. 35. Infinity Software Development, Inc. 36. Information Access Systems, Inc. 37. Information Systems Consultants, Inc. 38. Information Systems of Florida http: / /www.dms.my°florida.com/ business_ operations /state -Purchasixig /vend... 9/18/2013 Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 5 of 9 39. INFORMATIX, INC. 40. Insight Public Sector, Inc. 41. Inspired Technologies of North Florida, Inc. 42. Integrated Computer Solutions 43. IntegriSource, Inc 44. Integrity Consulting, LLC 45. Intellapro, LLC 46. IntelliSoft Technologies, Inc. 47. International Computer Business Management Corporation 48. International Data Consultants 49. International Projects Consultancy Services, Inc. (IPCS) 50. ISOCORP, Inc. 51. Jawood Business Process Solutions, LLC 52. Jones, Edmunds & Associates 53. Judge Technical Services, Inc. 54. KIT Solutions, LLC 55. KLC Consulting, Inc. 56. KPMG, LLP 57. Kyra InfoTech, Inc. 58. Lexmark International, Inc. 59. Logic House, Ltd. 60. Maden Technologies 61. Mainline Information Systems, Inc. 62. Mall Lobby.com, Inc. 63. Matrix Information Systems, Inc. 64. MAXIMUS 65. McAsh Business Systems 66. Meridian Partners, LLC 67. Metanoia Solutions Inc 68. MethodFactory, Inc. 69. Metropolitan Design and Consulting Group, Inc. 70. MGT of America, Inc. 71. MIKA CONSULTING, INC. 72. Millennium Consulting, LLC 73. Millennium Technology Group 74. Mirage Software Inc., D /B /A Bourntec Solutions, Inc. 75. Molinari Technical Solutions, LLC 76. Momentum Consulting Corp 77. Montalbano & Associates, Inc. http: / /www dms.myflorida.com/ business_ operations /state _j>urchasing /vend... 9/18/2013 Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 6 of 9 78. Moore Integrated Solutions, Inc. 79. Moorecroft Systems 80. Moten Tate, Inc. 81. National Center for State Courts 82. Navayuga Infotech LLC 83. NAZTEC INTERNATIONAL GROUP, LLC 84. Nicomp International, Inc. 85. NTT Data, Inc. 86. Nu Info Systems,Inc 87. OneTechPlace, Inc. 88. Open Systems Inc. 89. Optimum Software Solutions, Inc. 90. Paul Consulting, Inc. 91. PeoplePoint Solutions, LLC dba TopSource ( "TopSource ") 2. Perez Software Services, Inc. 93. Pitney Bowes Management Services, Inc. 94. PixelBlink Studios, LLC 95. Planet Technologies, Inc. 96. Plato Consulting, Inc. 97. Point Break Soulutions, Inc. 98. Policy Studies, Inc. 99. Pomeroy IT Solutions Sales Company, Inc. 00. Presidio Corporation 01. Princeton Information, LTD 02. Professional Consulting Association, LLC 03. Prosys 04. RADGOV, INC 05. Radian Solutions, LLC 06. RADISE International 07. Randstad Technologies, LP 08. RCG Global Services, Inc. 09. RedSalsa Tech nologies,Inc. 10. Resource Solutions Group, Inc. 11. RLTCORP Software Development Services 12. Robert Half International 13. ROH, Incorporated 14. ROI Consulting, Inc. 15. Rose International, Inc. 16. Salient Federal -SGIS, Inc. http: / /.,www.dms.myflorida.com/ business_ operations /state _purchasing /vend... 9/18/2013 0: Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 7 of 9 17. SANROSE INFORMATION SERVICES, INC. 18. Scicom Infrastructure Services, Inc. 19. Seva Technologies, LLC 20. SGS Technologie 21. Sherlock Group, Inc. 22. Shirley Hollywood & Associates, Inc. 23. Signature Consultants, LLC 24. SMK Technologies, LLC 25. Software Integration Services, Inc. 26. Software Resources, Inc, 27. Sogeti USA, LLC 28. Solomons International, LLC 29. Solution ArchiTECHS, Inc. 30. SophLogic, Ltd. 31. Staffing Providers, Inc. 32. Starboard Consulting, LLC 33. Strategic IT Alignment Group, LLC 34. Strategic Process Management 35. Strategic Staffing Solutions 36. Sun Plus Data Group, Inc. 37. Sunera, LLC 38. SUVI TECHNOLOGY GROUP, INC. 39. System Soft Technologies, Inc . 40. Systems Provider, Inc. 41. Tal Search Group, Inc. 42. TAV, LLC 43. TEAM Information Services 44. Technisource, Inc. 45. Tech no-Tra nsfers of Florida, Inc. 46. TEC -LINK, LLC 47. TEKsystems, Inc. 48. The Canopy of Technology, Inc. 49. The Experts, Inc. 50. The Fountain Group 51. The Greentree Group 52. The Infrastructure Marketing Group, LLC 53. The LSH Group, LLC 54. The North Highland Company 55. The Tews Company http: / /www.dms.myflorida.com/ business_ operations /state _purchasing /vend... 9/18/2013 Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 8 of 9 56. ThinkCreative 57. Threshold Placement Services, Inc. 58. TR Network Consulting, LLC 59. Tribridge, Inc. 60. Tripp Forrest LMR Consulting; LLC 61. True North Geographic Technologies LLC 62. TrueBridge Resources 63. TYBRIN Corporation 64. Uber Operations LLC 65. Unified Business Technologies 66. Unisys Corporation 67. Universal Understanding, Inc. 68. URS Corporation Southern 69. V Group Inc. 70. Vcarve, Inc 71. Veredus Corporation 72. Verizon Business 73. Visionary Integration Professionals, LLC 74. Visium Resources 75. Visual Solutions Inc. 76. Vitaver & Associates, Inc. 77. wiseOutlook, LLC 78. Woolpert, Inc. 79. Workflow Technologies, Inc. 80. Workgroup Connections, Inc. 81. Yang Enterprises, Inc. 82. Zenith Infoway, Inc. Any questions or problems in delivery or service that may arise regarding this contract should be directed to the Contract Administrator. http: / /www. dms.myflorida. com/ business _operations /state _purchasing /vend... 9/18/2013 Amendments - Amendment 10 (30 August 2013) / Amendments and Mem... Page 9 of 9 Terms and Conditions I Privacv Statement. l Accessibility I Copyright @2013 Department of Management Services - State of Florida http: / /www.dm s.myflorida.com /r)usiness_ operations /state _purchasing /vend... .9/18/2013